CUSTOMER SUPPORT VARIABLES between THE BOEING COMPANY and AMERICAN AIRLINES, INC. Supplemental Exhibit CS1-2 to Purchase Agreement Number 1980
Exhibit 10.32J
CUSTOMER SUPPORT VARIABLES
between
THE BOEING COMPANY
and
AMERICAN AIRLINES, INC.
Supplemental Exhibit CS1-2
to Purchase Agreement Number 1980
to Purchase Agreement Number 1980
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BOEING PROPRIETARY |
CUSTOMER SUPPORT VARIABLES
relating to
BOEING MODEL 777-323ER AIRCRAFT
Customer currently operates an aircraft of the same major model as the 777-323ER (Aircraft).
Upon Customer’s request, Boeing will develop and schedule a customized Customer Support Program to
be furnished in support of the Aircraft. The customized program will be based upon and equivalent
to the entitlements summarized below.
1. Maintenance Training.
1.1 Maintenance Training Minor Model Differences Course, if required, covering operational,
structural or systems differences between Customer’s newly-purchased Aircraft and an aircraft of
the same model currently operated by Customer; one (1) class of fifteen (15) students;
1.2 Training materials, if applicable, will be provided to each student. In addition, one set
of training materials as used in Boeing’s training program, including visual aids, text and
graphics will be provided for use in Customer’s own training program.
2. Flight Training.
Boeing will provide, if required in Customer’s sole discretion, one classroom course to
acquaint up to fifteen (15) students with operational, systems and performance differences between
Customer’s newly-purchased Aircraft and an aircraft of the same model currently operated by
Customer.
Any training materials used in Flight Training, if so required, will be provided for use in
Customer’s own training program.
3. Planning Assistance.
3.1 Maintenance Engineering. Notwithstanding anything in Exhibit B to the AGTA
seemingly to the contrary, Boeing will provide the following Maintenance Engineering support:
3.1.1 Maintenance Planning Assistance. Upon request, Boeing will provide assistance
in identifying the impact to Customers maintenance program resulting from minor model differences
between the Aircraft and an aircraft of the same model currently operated by the Customer.
3.1.2 ETOPS Maintenance Planning Assistance. Upon request, Boeing will provide
assistance in identifying the impact to Customer’s ETOPS maintenance program resulting from minor
model differences between the Aircraft and an aircraft of the same model currently operated by the
Customer.
3.1.3 GSE/Shops/Tooling Consulting. Upon request, Boeing will provide assistance to
Customer in identifying the impact to Customer’s maintenance tools and
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BOEING PROPRIETARY |
ground support equipment
resulting from the minor model differences between the Aircraft and an aircraft of the same model
currently operated by Customer.
3.2 Spares. Boeing will revise, as applicable, the customized Recommended Spares
Parts List (RSPL) and Illustrated Parts Catalog (IPC).
4. Technical Data and Documents.
Boeing will revise, as applicable, technical data and documents provided with previously
delivered aircraft of the same major model.
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