Exhibit 10.4
ALLSTATE FEDERAL SAVINGS BANK
CASH MANAGEMENT SERVICES MASTER AGREEMENT
This AGREEMENT is made as of March 16, 1999 between ALLSTATE INSURANCE COMPANY
("Customer"), operating under tax identification number 00-0000000 and having
its principal place of business at 0000 Xxxxxxx Xxxx, Xxxxxxxxxx, XX 00000, and
ALLSTATE FEDERAL SAVINGS BANK, a Federal savings association ("AFSB"), having
its principal place of business at 0000 Xxxxxxx Xxxx, Xxxxxxxxxx, XX 00000.
Section 1. Description of Cash Management Services. Subject to the
provisions of this Agreement, AFSB agrees to provide the products and services
(the "Services") described in Service Supplements (the "Supplements") which are
entered into by Customer and AFSB. All references to the term "Agreement" will
include all supplements unless otherwise stated. Each Service is subject to the
provisions of this Agreement and the Supplement applicable to such Service. When
provisions of a Supplement are inconsistent with the provisions of this
Agreement, the provisions of the Supplement will apply to the Service covered by
that Supplement.
Section 2. Fees. The Customer agrees to pay AFSB fees for each Service
which will be calculated according to AFSB current fee schedule attached hereto
as then in effect. The Customer's payment of fees will be in accordance with the
terms of this Agreement. AFSB may amend all fees for Services from time to time
upon thirty (30) days' written notice to the Customer.
Section 3. Funds Transfers.
a) All credits to the Customer's accounts for funds transfers
which AFSB receives are provisional until AFSB receives final
settlement for the funds according to the rules of the funds transfer
system by which such funds have been transmitted. The Customer
acknowledges and agrees that AFSB is entitled to a refund of the amount
credited to the Customer's account for a transfer if AFSB does not
receive final settlement, or if such transfer has been credited in
error to the Customer's account.
(b) The periodic statements provided to the Customer by AFSB
will notify the Customer of funds transfer payments received by AFSB
for credit to the Customer's accounts at AFSB, including wire
transfers, ACH credit entries and internal AFSB transfers. The Customer
is hereby notified and agrees that AFSB shall not be required to
provide any other notice to the Customer of such receipt of payments.
(c) AFSB is not responsible for detecting errors in any
payment order issued by the Customer or any other person. The Customer
is responsible for the contents of each funds transfer payment order
which the Customer sends to AFSB. AFSB may rely on the information
contained in any payment order, including the identifying number of any
intermediary bank or beneficiary's bank, even if such number does not
correspond to the bank identified by name. The beneficiary's bank and
any intermediary bank may rely on the beneficiary's account number
specified in any payment order originated by the Customer, even if such
number does not correspond to the person or account identified by name.
Section 4. Electronic Communication and Related Software. Some Services
allow the Customer to electronically (a) receive information about the balance
of, or transactional activity in, the Customer's accounts at AFSB or its
affiliates, (b) issue payment orders or other instructions regarding Services or
its accounts at AFSB or its affiliates, and (c) initiate certain electronic
transactions. Account balances change on a frequent basis, and account
information provided electronically to the Customer is subject to updating,
verification, and correction. Accordingly, AFSB assumes no responsibility for
the reliance by the Customer on such electronically communicated information
which is subsequently updated or corrected. If AFSB furnishes computer software
to the Customer in connection with any Services, AFSB warrants to the Customer
that on the day such software is delivered or installed by AFSB, it performs
substantially according to the detailed specifications that accompany such
software. If the Customer discovers that such software does not perform
properly, the Customer shall report it promptly and AFSB will repair or replace
the software as promptly as practicable. This is the customer's exclusive remedy
if such software fails to perform according to this limited warranty. AFSB may
recommend certain hardware for use by the Customer in connection with the
Services, but AFSB makes no representations or warranties with respect to that
hardware.
Section 5. Vendors. Any third party servicer or vendor hired by the
Customer in connection with any Service ("Vendor") shall be the Customer's agent
and the Customer will be liable for (a) any Vendor's failure to comply with any
security procedures or operating requirements relating to the applicable
Service, (b) all fees, costs and expenses owed to each Vendor for its services
on behalf of the Customer, and (c) any claims, damages, costs and expenses
incurred as a result of any Vendor's failure to perform, or delay or error in
performing its services on behalf of the Customer.
Section 6. Limits an Liability and Force Majeure. AFSB's liability to
the Customer for any loss or damage arising from or relating to this Agreement
or any of the Services, regardless of the form of action, shall be limited to
direct losses attributable to AFSB's gross negligence or willful misconduct, and
in no event shall AFSB be liable far any indirect consequential or special
damages. Neither the Customer nor AFSB shall incur any liability for any failure
or delay in carrying out any of its obligations under this Agreement if failure
or delay results from such party's acting in accordance with applicable laws,
regulations or rules or from acts of God, strike or stoppage of labor, power
failure, equipment failure, adverse weather conditions or any other cause beyond
such party's control. AFSB shall have no responsibility and shall incur no
liability for any act or failure to act by any other financial institution or
any other third party.
Section 7. Indemnities. The Customer agrees to indemnify and hold AFSB
and AFSB's agents harmless from and against any and all actions, claims,
demands, loss, liability or expenses whatsoever, including attorneys' fees and
court costs, resulting directly or indirectly from (i) the Customer's breach of
any of its representations, warranties or covenants under this Agreement, (ii)
AFSB's actions or omissions in connection with Services under this Agreement
unless such actions or omissions are determined to result from AFSB's gross
negligence or willful misconduct, and (iii) the failure, error, or delay by any
Vendor (as defined in Section 5) in performing its services for the Customer.
The fees payable by the Customer to AFSB for the Services are net of any sales,
use, value added excise or similar taxes, and the Customer shall be responsible
for the payment of any such taxes. This Section shall survive the termination of
this Agreement.
Section 8. Representations and Warranties.
(a) In addition to any representations and warranties in the
Supplements, the Customer represents and warrants that (i) this
Agreement and each Supplement have been authorized by all necessary
corporate and governmental action and do not violate any provision of
law or of the Customer's charter or by-laws or any other agreement
binding upon the Customer, and (ii) the persons signing this Agreement
and the Supplements on behalf of the Customer are authorized to do so.
(b) AFSB represents and warrants that (i) this Agreement and
each Supplement have been authorized by all necessary corporate and
governmental action and do not violate any provision of law or of
AFSB's charter or by-laws or any other agreement binding upon AFSB, and
(ii) the persons signing this Agreement and the Supplements on behalf
of AFSB are authorized to do so. AFSB MAKES NO OTHER REPRESENTATIONS OR
WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO ANY
SERVICE OR AFSB's PERFORMANCE OF SERVICES UNDER THIS AGREEMENT,
INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE, EXCEPT AS EXPRESSLY PROVIDED FOR IN A SUPPLEMENT.
NO DESCRIPTIONS OR SPECIFICATIONS, WHETHER OR NOT INCORPORATED INTO ANY
SUPPLEMENT, SHALL CONSTITUTE REPRESENTATIONS OR WARRANTIES OF ANY KIND.
Section 9. Confidentiality. The Customer agrees to safeguard all
information relating to the security procedures for the Services, including,
without limitation, personal identification numbers, codes and passwords used in
connection with the security procedures. The Customer agrees that such
information will not be disclosed to anyone other than the Customer's employees
who the Customer reasonably believes need to have such information, and the
Customer agrees to establish appropriate internal policies to ensure such
information will be treated as confidential among the Customer's employees and
between the Customer and third parties. This Section will survive termination of
this Agreement.
Section 10. Termination
(a) This Agreement will continue in full force and effect
until all Services have been terminated. Any Service may be terminated
at any time by either party upon at least thirty (30) days' prior
written notice to the other party. Only the Service(s) specified in
such notice will be terminated, and no other Services will be affected.
(b) AFSB may terminate this Agreement or any or all Services
immediately in the event of (i) Customer's breach of a material
obligation under this Agreement, (ii) Customer's insolvency,
receivership or voluntary or involuntary bankruptcy, or the institution
of any proceeding therefor, or any assignment for the benefit of the
Customer's creditors, or if in the opinion of AFSB the financial
condition of the Customer has become impaired, or (iii) the Customer's
default under any agreement or instrument relating to indebtedness owed
by the Customer to AFSB, and such default shall continue for a period
of time sufficient to permit the acceleration of the maturity of such
indebtedness. Even if this Agreement or any or all Services are
terminated under this subsection, this Agreement shall continue in full
force and effect as to all transactions that AFSB began processing
before such termination.
(c) Upon termination of any or all Services under this
Agreement, all computer software licenses granted by AFSB to the
Customer with respect to those terminated Services under the applicable
Supplements shall automatically terminate. The Customer shall
immediately return to AFSB the original and all copies made of all
computer software programs licensed by AFSB to the Customer and all
other documentation or materials provided to the Customer by AFSB in
connection with the terminated Services, and the Customer shall
promptly pay to AFSB all sums due or to become due under this Agreement
relating to such Services which accrued prior to the date of
termination.
Section 11. Notices. Except as may be otherwise specified in a
Supplement, all notices and other communications by the Customer or AFSB
relating to this Agreement generally shall be in writing and, if to the
Customer, addressed to the Customer's primary mailing address as shown on AFSB's
records, and if to AFSB, addressed to 0000 Xxxxxxx Xxxx, Xxxxxxxxxx, XX 00000,
or at such other address as AFSB may specify in writing. Any notice or
communication to AFSB will be effective when AFSB has actually received, and has
had a reasonable time to act on, any such notice. Any notice or communication to
the Customer will be effective either on the date it is actually received or 3
days after it was mailed by first class certified or registered mail, return
receipt requested and addressed as provided in this Section (or to such other
address the Customer may specify in writing), whichever is earlier.
Section 12. Miscellaneous.
(a) This Agreement (including the Supplements) constitutes the
entire agreement of the Customer and AFSB and with respect to the
Services (except as otherwise expressly provided in this Agreement or a
Supplement), and supersedes and replaces any previously made proposals,
representations, warranties or agreements, express or implied, either
oral or in writing, between the parties. The Customer agrees that the
mutual rights and duties of the parties under this Agreement shall also
be governed by the terms and conditions applicable to the Customer's
deposit accounts at AFSB, except that in the event of any conflict
between this Agreement and such terms and conditions, the provisions of
this Agreement will control.
(b) AFSB may amend this Agreement by written notice to the
Customer. Any amendment to this Agreement will be effective 30 days
after notice of such amendment is sent to the Customer in accordance
with Section 11, unless the Customer notifies AFSB in writing within
that 30-day period of the Customer's unwillingness to be bound by the
amendment. If the Customer is unwilling to be bound by the amendment,
either party may terminate this Agreement for any or all Services as
provided in Section 10. AFSB may amend the operating instructions for
any Service by written notice to the Customer, which amendment will be
effective at the time provided in Section 11 above, provided, however,
that AFSB will endeavor to give the Customer prior written notice of
amendments to operating policies or procedures when practicable.
(c) The Customer may not assign this Agreement without AFSB's
prior written consent. AFSB may not assign this Agreement without the
Customer's prior written consent, except that AFSB may assign this
Agreement, in whole or in part, without such consent to any subsidiary
or affiliate of AFSB.
(d) No party's failure or delay in exercising any right or
remedy under this Agreement will operate as a waiver of such right or
remedy, and no single or partial exercise by a party of any right or
remedy under this Agreement will preclude any additional or further
exercise of such right or remedy or the exercise of any other right.
(e) Even if a provision of this Agreement is held to be
invalid, illegal, or unenforceable, the validity, legality, or
enforceability of the other provisions of this Agreement will not be
affected or impaired by such holding.
(f) This Agreement shall be binding upon and inure to the
benefit of the parties to this Agreement and their respective legal
representatives, successors and assigns. This Agreement is not for the
benefit of any other person, and no other person shall have any right
against the Customer or AFSB under this Agreement.
(g) This Agreement shall be governed by and construed in
accordance with the laws of the State of Illinois. The Customer hereby
irrevocably consents and submits to the jurisdiction of any State Court
of Illinois, or the United States District Court for the Northern
District of Illinois and the Customer waives any and all objections
which it may have to venue in such courts or the issuance of service of
process in any such proceedings. The Customer agrees that any legal
action or proceeding with respect to this Agreement, whether instituted
by AFSB or the Customer
will be commenced in such courts. AFSB and the Customer each
irrevocably waives any right to trial by jury in any proceeding
relating to this Agreement.
NOTE: If required by resolution, a second
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officer must sign below
ALLSTATE INSURANCE COMPANY
Signed: /s/ Xxxxx X. Xxxx Signed: /s/ Xxxxx X. Xxxxxxxx
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By: Xxxxx X. Xxxx By: Xxxxx X. Xxxxxxxx
Its: Treasurer Its: Assistant Treasurer
ALLSTATE FEDERAL SAVINGS BANK
Signed: /s/ Xxxxxx X. Xxxxxxx
By: Xxxxxx X. Xxxxxxx
Its: President/CEO
Date: 3/25/99
ALLSTATE FEDERAL SAVINGS BANK
CORPORATE BILLING POLICY
(Effective July 1, 1998)
Accounts are analyzed on a monthly basis to determine the net excess/deficit
allowance. The basis for the net excess/deficit allowance is the monthly Account
Analysis Statement. The net excess/deficit allowance is determined by taking the
earning allowance less total service charges. A net deficit position will result
in an amount owed to Allstate Federal Savings Bank. Payment of the deficit
amount will occur according to the following guidelines:
SETTLEMENT CYCLE OPTIONS
The standard settlement cycle is monthly and the standard payment method is a
direct debit against the client's account. Options exist for a quarterly billing
cycle and receipt of a xxxx versus a direct debit.
EXCESS COMPENSATION POSITION
An excess position on the Account Analysis Statement will result in no xxxx or
direct debit for the current settlement cycle. Carryover of an excess
compensation position is not permitted from one settlement cycle to another. If
the settlement cycle is quarterly, an excess compensation position in any month
can be used to offset a deficit compensation position for any other month within
that quarter. The billing year ends on December 31. Carryover of an excess is
not permitted from one calendar year to another.
PAYMENT TERMS FOR BILLED ACCOUNTS
The xxxx is Payable Upon Receipt. If payment is not received within the number
of days specified on the xxxx, a debit for the xxxx amount will be charged
against the client's Key account as identified on the xxxx. If the Key account
is closed, another account within the relationship will be charged. This debit
will be clearly identified on the checking account statement as a Balance
Deficiency Charge.
Any additional terms of non-payment are contained on the xxxx.
CLIENT RESPONSIBILITIES
It is the client's responsibility to review the monthly account analysis
statement for accuracy. If a discrepancy is identified, the client has 30 days
after generation of the analysis statement or the xxxx, to notify the bank of a
dispute. Failure to notify the bank within the above time frame means the client
agrees with the results shown on the Account Analysis Statement, including the
net excess/deficit allowance.
Inquiries regarding the Corporate Billing Policy, Account Analysis results, or
the billed amount should be referred to your Relationship Manger.
NOTE: No earnings allowance to pay for services occurs on Interest Bearing
Accounts since interest is paid on these accounts.
ALLSTATE FEDERAL SAVINGS BANK
CASH MANAGER CONCENTRATION MODULE
SECURITY PROCEDURES
SERVICE DESCRIPTION
This Service enables the Customer to initiate Entries between its own Allstate
Federal Savings Bank ("AFSB") account and its own or third-party accounts at
other banks. AFSB is the "originating" Bank, and the other banks are "receiving"
banks. For "on-us" Entries, AFSB is both the originating and receiving bank. The
Entries can be ACH Credits (disbursements) to be paid from the Customer's AFSB
account, or ACH Debits (collections) for deposit to the Customer's AFSB account.
For a receiving bank not eligible to receive an ACH Debit, a paper depository
transfer check call be prepared for deposit to the Customer's AFSB account. All
bank accounts must be corporate business accounts and not consumer accounts.
The AFSB Cash Manager Concentration Module is used for repetitive Entries only,
using the location number which AFSB establishes for each receiving bank account
during setup. Each location will be set up to initiate a collection Entry only
or a disbursement Entry only. The Customer can access the system by one or more
of the following methods. Security procedures apply to each method, as described
in this Appendix. Access methods are:
o PC or terminal input direct to the AFSB Cash Manager system.
o Telephone "touch tone" deposit reporting input.
o Telephone voice deposit reporting instructions.
To initiate an Entry, the Customer inputs or reports Entry Data comprised of a
location number and an associated dollar amount, which is processed by AFSB's
Computer systems to originate the collection or disbursement Entry. A PC or
terminal Customer can also use location numbers to produce various historical
transaction reports for its accounts.
The procedures described in this Appendix are a Security Procedure to be used by
AFSB to verify the authenticity of input to the Concentration Module in the name
of the Customer.
SERVICE SETUP SECURITY PROCEDURES
An Officer(s) authorized by the Customer's corporate resolution on file at AFSB
Bank to designate an individual(s) to originate or arrange funds transfers, will
specify a person to be the "Designated Contact" to receive all confidential
codes and passwords from AFSB. The Designated Contact will issue specific
instructions to AFSB for each location to be established, including receiving
bank routing number, account number at that bank, and collection or disbursement
function for Entries to be originated using that location. The Designated
contact will also issue instructions to AFSB for each location to be deleted.
Such instructions will be submitted in writing in a form acceptable to AFSB.
In addition to the Designated Contact, the officer(s) authorized by the
Customer's corporate resolution may authorize one or more other persons to
facilitate ongoing Service operation:
"Operations Contact" for ongoing Service administration, including:
o to send Entry Data to AFSB
o to call AFSB with any deletions to Entry Data reversals of Entries
o to be called by AFSB for Service-related problem resolution.
Such authorization of the Designated Contact and any other persons will be
submitted in writing to AFSB in a form acceptable to AFSB. Only the Designated
Contact will be authorized to issue new Service instructions to AFSB, or change
existing Service instructions. The Designated Contact will be authorized to
perform all functions, even if additional persons are specified to serve as the
Operations Contact.
AFSB personnel will set up the Service acting upon instructions received from
the Designated Contact. Instructions for Service usage, principally consisting
of a service guide, instruction cards, identification codes, passwords, company
numbers and location numbers, are sent to the Designated Contact for
distribution to the personnel who will use the Service. At each stage of setup,
AFSB will treat all Customer information as confidential and handle such
information in a secure manner. After delivery by the Bank, the Customer's
Designated Contact and other Customer personnel shall treat all service guides,
instruction cards, identification codes, passwords, company numbers and location
numbers in a confidential and secure manner.
SERVICE OPERATION SECURITY PROCEDURES
PC or Terminal Dialup - this access method employs a dual-level identification
code and password security procedure. A "Customer Identification Code" and a
password are issued for the Customer at the company-wide level. An additional
"Operator Identification Code" and password is issued for each Service user. The
number of such Operator Identification Codes is specified by the Customer, and
such Operator Identification Codes are assigned by AFSB for the convenience of
the Customer, and AFSB does not assign such Operator Identification Codes to
specific Customer employees or other individuals.
The Customer calls into the Bank's telecommunications network provider, and
enters the Customer Identification Code and password, followed by the Operator
Identification Code and password. If these codes are accepted by the Bank's
system, and if the Concentration Module is established for that Operator
Identification Code, the Customer gains access to the Service. The Customer is
prompted for location code and dollar amount Entry Data. The Customer can also
obtain historical transaction information reporting.
Any individual who gains access to the Service using the Customer's
Identification Codes and passwords, and using the Customer's location numbers,
can initiate Entries for any and all of the Customer's locations. AFSB cannot
restrict an Identification Code to usage of only part of the Service. THE
CUSTOMER MUST CONTROL INDIVIDUAL ACCESS TO IDENTIFICATION CODES, PASSWORDS AND
LOCATION NUMBERS. AFSB shall conclusively presume that all Entry Data input data
the Concentration Module, using such Identification Codes and passwords, as
having been made by a person authorized to initiate Entries, and AFSB will
regard Entry Data input by such a person as being a funds transfer instruction
authorized by the Customer.
Telephone "Touch-Tone" - the Customer calls the Bank's service bureau and
follows an audio response script provided by AFSB. The Customer inputs Entry
Data comprised of a Company Number and Identification Number issued by AFSB, and
a dollar amount. This access method restricts the Customer to initiating an
Entry for the single location identified by the Company Number and
Identification Number. Each Customer location set up for this access method will
also be set up for the Telephone Voice access method. as described below, to
provide a back-up procedure if the audio response system should not be
available.
Telephone Voice Reporting - the Customer calls AFSB's service bureau and follows
a conversation script provided by AFSB. The Customer reports Entry Data to the
operator, comprised of a Company Number and Identification Number issued by
AFSB, and a dollar amount. This access method restricts the Customer to
initiating an Entry for the single location identified by the Company Number and
Identification Number.
AFSB shall conclusively presume that any caller to the Bank's Concentration
Module service bureau, possessing the appropriate Company Number and
Identification Number for a location, is authorized to initiate Entries, and
AFSB will regard Entry Data from such a caller as being a funds transfer
instruction authorized by the Customer.
AMENDMENT OR CANCELLATION SECURITY PROCEDURES
Irrespective of the input method used, AFSB's standard procedure is to issue to
the Customer at least one set of Identification Codes and passwords enabling the
Customer to access the Service via PC or terminal. This permits the Customer to
review today's Entry Data, and change or cancel today's Entry Data for any of
the Customer's locations, at the Customer's discretion, up to a pre-established
deadline time. THE CUSTOMER MUST CONTROL INDIVIDUAL ACCESS TO IDENTIFICATION
CODES, PASSWORDS AND LOCATION NUMBERS.
ALLSTATE FEDERAL SAVINGS BANK
Appendix To ACH Origination Payment Service Supplement
ACH SECURITY PROCEDURES
The security procedures are to verify the authenticity of Entry Data delivered
in the Customer's name to AFSB. The security procedures are not used to detect
an error in the transmission, delivery, or content of the Entry Data.
The security procedure which AFSB recommends as commercially reasonable for the
origination of ACH transactions is the Computer Transmission of Entry Data files
to AFSB, containing Customer Identification Codes and passwords assigned by
AFSB. AFSB also requires confirmation of each Entry Data entry file, and
recommends the electronic acknowledgment confirmation sent by AFSB to the
Customer.
These security procedures are more fully described in the remainder of this
document.
SERVICE DESCRIPTION
The Service is being provided to the Customer to facilitate the regular
collection or disbursement of payments, whereby the Customer initiates Entries
between its own AFSB account and its own or third party accounts at AFSB or at
other banks. The Customer delivers Entry Data to AFSB for processing, and based
on that Entry Data, AFSB will create electronic credits or debits (credit or
debit Entries) to be submitted for Settlement to the Automated Clearing House
(ACH) network.
The Customer must comply with all the requirements of the National Automated
Clearing House Association (NACHA), including the format specifications for
processing Entries through the ACH system. The Customer must deliver the Entry
Data to AFSB in the required format as specified by AFSB, including any
identification numbers and passwords required for a security procedure. If
payments represent consumer transactions, then prenotification my be required.
Corporate transactions do not require prenotification. It is the Customer's
responsibility to comply with any prenotification requirement.
SERVICE SETUP
The Customer contracts with AFSB to originate or arrange funds transfers on its
behalf. AFSB acts upon the instructions from the persons who are authorized to
act for the Customer (by resolution, agreement or course of dealing) to set-up
and utilize this Service, including all testing, operations, implementation and
support not limited to the following:
o Submit test Entry Data and receive and verify test results.
o Send Entry Data to AFSB
o Confirm with AFSB Entry Data Control Totals
o Call AFSB with any deletions to Entry Data or reversals of Entries
o Resolve service-related problems.
AFSB will treat all Customer information as confidential and handle such
information in a secure manner. AFSB personnel set up the Service acting upon
instructions from the Customer. AFSB delivers to the Customer the Identification
Code, passwords, instructions, reports, and any information related to the
Service for distribution to the Customer personnel involved in using the
Service. This Information is under the control of the Customer and must be
treated by Customer personnel in a confidential and secure manner. In
particular, identification codes required for a security procedure must be
restricted to persons using the Service.
SERVICE OPERATION
AFSB presumes that the Customer will restrict access to the Identification Codes
and passwords to only those individuals using the Service, and that those
individuals in possession of the Identification Codes and passwords are
authorized to act on the Customer's behalf to submit Entry Data and give other
instructions. If at any time the Customer determines that its Identification
Codes or passwords have been compromised, AFSB should be contacted immediately
to assist in changing the affected Identification Codes or passwords.
SUBMISSION OF ENTRY DATA
1. Computer Transmission: AFSB's communication system identifies the Customer by
verifying the Identification Codes and passwords which have been previously
established for the Customer. The ACH processing system further interrogates the
File/Batch Header Identification Codes to verify that the Customer's file is
authorized for processing. AFSB shall conclusively presume that all Entry Data
using such Identification Codes have been submitted by a person authorized to
initiate Entries, and AFSB will regard that Entry Data as being a funds transfer
instruction authorized by the Customer.
2. Tape Delivery: AFSB does not regard the delivery of Entry Data on tape as a
commercially reasonable security procedure. If the Customer uses Tape Delivery,
then AFSB will inform the Customer of limited security procedures used by some
other customers for tape delivery and Customer may choose to use such a
procedure. If AFSB accepts such Entry Data or funds transfer instruction in good
faith, then the Customer agrees to be bound by such Entry Data or funds transfer
instruction, whether or not authorized, and the Customer will be deemed to have
refused the security procedures that AFSB offers and recommends as commercially
reasonable.
CONFIRMATION PROCEDURES
Following submission of Entry Data, AFSB requires that each Entry Data file be
confirmed by the Customer. AFSB recommends the Automated Acknowledgment
Confirmation procedure.
If a Customer currently using the Manual Confirmation procedure desires to
convert to the recommended Automated Acknowledgment Confirmation procedure, the
Customer should request setup information and assistance by calling its assigned
AFSB Product Marketing Representative or Implementation Coordinator.
1. Automated Acknowledgment Confirmation Procedure: AFSB calls the Customer at a
telephone number specified in advance by the Customer during service setup. AFSB
then transmits control total information from the Customer Entry Data which AFSB
has received. The information may be delivered to the Customer as either a data
transmission or a telecopy, or both. If the Customer elects to receive a
telecopy to their designated number, it is the Customer's responsibiliry to
ensure that the receiving telecopy ("fax") machine is maintained in good working
order and in a secure location. The Bank recommends that the Customer protect
the confidentiality of the information delivered by either data transmission or
fax.
o For both data transmission and telecopy, the Customer will verify the control
total information received from AFSB. The Customer is responsible for
reviewing the confirmation to authenticate the funds transfer instruction
submitted to AFSB in the Customer's name:
o If the acknowledgment confirmation does not contain funds transfer
instructions subrnitted by the Customer, or if the Customer detects an error
in the funds transfer instructions, the Customer is responsible for notifying
AFSB.
o If the Customer has submitted an Entry Data file to AFSB and has not received
an acknowledgment confirmation within the usual and expected time frame, the
Customer is responsible for notifying AFSB of non-receipt.
o If the Customer receives an acknowledgment confirmation and has not submitted
an Entry Data file to AFSB, the Customer is responsible for notifying AFSB.
In each circumstance, AFSB recommends and urges the Customer to notify AFSB
immediately of the exception condition detected by the Customer.
A correct acknowledgment confirmation does not require any response from the
Customer. AFSB will presume that by NOT receiving a response from the Customer,
that the Customer has verified the correctness of the control total information,
and AFSB will proceed with normal ACH processing.
2. Manual Confirmation Procedure:
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If the Customer declines the recommended Automated Acknowledgment Confirmation
security procedure, then the Customer will use the Manual Confirmation
procedure:
o The Customer will call AFSB at the time of transmission of the Entry Data
file, or promptly following transmission of the Entry Data file.
o The Customer will provide file control total information from the Entry
Data file submitted to AFSB. This information consists of the dollar value
of the payments, intended settlement date(s) and the number of payment
transactions. This information will be captured by the Bank, on a recorded
telephone line.
o AFSB compares the Entry Data File totals with the information received from
the Customer. If the Customer information matches, AFSB will perform normal
ACH processing. If the Customer information does not match, AFSB will
notify the Customer and suspend file processing until the Customer resolves
the inconsistency between the Entry Data File AFSB received and the control
total information provided by the Customer.
CANCELLATION OR REVERSAL OF ENTRY DATA
The following Security Procedure applies to Customer instructions to Entry Data
not yet released to the ACH, or to reverse Entries already completed and
released to the ACH:
If the Customer wishes to perform a deletion or reversal, the Customer contacts
AFSB ACH operations, at the telephone number specified during the service setup,
to initiate the transaction request. The Customer provides AFSB with the
appropriate information to complete the request. AFSB will verify, by comparison
to the Entry Data File, the deletion or reversal request received from the
Customer. If the information does not match the original Customer Entry Data,
AFSB will contact the Customer to resolve the problem prior to processing the
request. This information is captured on recorded telephone line. Note: This;
procedure does nor allow for the addition of new transactions, It only allows
for the deletion or reversal of transactions previously received.
ACH Pricing
Allstate Federal Savings Bank
Price per
Pricing Categories Unit
DEBIT/CREDIT MEMO: $ .75
ACH Return Item $ .25
ACH Receiver File $15.00
ACH Collections/Credits Originated: Less than 1,000,000 items per month $0.034
ACH Collections/Credits Originated: Over 1,000,000 items per month $0.0325
Regular Billing Deadline or Premium Surcharge (late delivery) $ 0.01
ACH CCD/PPD Addenda Origination $ 0.02
ACH Pre-Authorized Check Surcharge $ 0.25
Monthly Account Maintenance $ 17.50
ACH Deletes-Reversals $ 7.50
Auto Wire-Outgoing Repetitive $ 7.00
Auto Wire-Book Repetitive $ 2.50
Manual Outgoing Wire $15.00
Manual Wire-Book Non-Repetitive $ 5.00
Domestic Wire Incoming $ 6.00
January 13, 1999
Exhibit 10.5
Amendment No. 1
to the
Cash Management Services Master Agreement
between
Allstate Bank
and
Allstate Insurance Company
This AMENDMENT No. 1 (the "Amendment") is made and entered into this 5th day of
January 2001 by and among Allstate Bank (formerly Allstate Federal Savings Bank,
herein the "Bank"), Allstate Insurance Company (herein "AIC"), Allstate Life
Insurance Company (herein "XXXX"), Lincoln Benefit Life Company (herein "LBL")
and American Heritage Life Insurance Company (herein "AHL").
WHEREAS, Bank and AIC are parties to a Cash Management Services Master Agreement
dated Xxxxx 00, 0000, ("xxx Agreement"); and
WHEREAS, the parties desire to amend the Agreement to add additional parties to
include XXXX, LBL and AHL;
NOW THEREFORE, the parties agree that the Agreement shall hereby be amended as
follows:
1. The definition of "Customer" in the first paragraph of the Agreement shall
include XXXX, LBL and AHL in addition to AIC.
2. Section 1 is amended to include the following:
Separate Supplements will be developed for each entity that is a
Customer. Customer and Bank further agree to comply with the ACH
Security Procedures which are attached to this Agreement and
incorporated herein.
3. Section 8(a) is amended by adding the following:
(iii) Customer will perform its obligations under this Agreement
in accordance with, and will be bound by, all applicable laws and
regulations, including the rules of the National Automated
Clearing House Network ("NACHA Rules"); (iv) Customer will
transmit entries to Bank to the location(s) and in compliance with
the formatting and other requirements set forth in the applicable
Supplement attached to this Agreement; (v) each party shown on an
entry received by Bank from Customer has authorized the initiation
and posting of such entry to its account in the amount and the
effective entry date shown on such entry; (vi) such authorization
is operative at the time of transmittal or crediting by Bank as
provide herein; (vii) Customer will obtain all consents and
authorizations required under the NACHA Rules and shall retain
such consents and authorizations for a period not to exceed two
(2) years after the effective expiration date ; (vii) Customer
will give written notice ten (10) business days in advance to Bank
for variable debit amounts and billing date changes; and (ix)
entries transmitted to Bank by Customer are limited to those types
of entries set forth in the Supplement.
4. The following attachments to the Agreement are deleted in their entirety:
(a) Corporate Billing Policy dated July 1, 1998; and
(b) Cash Manager Concentration Module Security Procedures.
Except as otherwise amended hereby, the Agreement shall remain
unchanged.
IN WITNESS HEREOF, the parties to the Agreement have caused this Amendment to be
duly executed in duplicate by their respective officers on the dates shown
below.
ALLSTATE BANK ALLSTATE LIFE INSRUANCE COMPANY
By: ___________________________ By: ___________________________
Title: ________________________ Title: ________________________
Date: _________________________ Date: _________________________
ALLSTATE INSURANCE COMPANY LINCOLN BENEFIT LIFE COMPANY
By: ___________________________ By: ___________________________
Title: ________________________ Title: ________________________
Date: _________________________ Date: _________________________
AMERICAN HERITAGE LIFE
INSURANCE COMPANY
By: ___________________________
Title: ________________________
Date: _________________________
