AMENDMENT NO. 9 TO MASTER SERVICES AGREEMENT
AMENDMENT NO. 9 TO
This Amendment No. 9 (this "Amendment") to the Master Services Agreement dated August 1, 2009 (the "Agreement") is hereby entered into as of June 29, 2015 by and between Symetra Life Insurance Company, an Iowa corporation (including its successors and permitted assigns, "Symetra"), and Xerox Business Services, LLC (formerly Affiliated Computer Services, Inc.), a Delaware corporation (including its successors and permitted assigns, "Xerox"). Capitalized terms not otherwise defined herein shall have the meaning ascribed to them in the Agreement.
WHEREAS, the Parties hereto desire to amend the Agreement in the manner set forth in this Amendment.
NOW THEREFORE, in consideration of the representations, warranties, promises and covenants contained herein, and other good and valuable consideration, the receipt, sufficiency and adequacy of which are hereby acknowledged, the Parties, intending to be legally bound, agree to the foregoing and as follows:
1. | Pursuant to the Notice of Termination dated May 29, 2015, a portion of the Services provided under Schedule 2G will be terminated effective August 27, 2015. Therefore, the Agreement is amended as follows: |
A. | Schedule 2G, Output Processing Services SOW: The terminated Services are as follows: |
i. | All printing services related to mainframe batch reports at the Bellevue Symetra location described under Sections 1.2, 2.1.3 and 3.1.2.1 of Schedule 2G; |
ii. | Operation and Administration Roles and Responsibilities Table: Items 2, 41, 43 and 45; |
iii. | Section 4.1: Daily Production Processing SLAs. All Bellevue location daily and weekly production print jobs and Bellevue location check processing SLAs; and |
iv. | Section 4.1: Testing SLRs/SLAs. The test print SLA for the Bellevue location. |
B. | Appendix G.1 – Output Processing Hardware and Software of Schedule 2G: All vendor items relating to IBM – Check Printer and Xerox-cut sheet printer are deleted from Appendix G.1. |
C. | Appendix G.3 – Output Processing Facilities of Schedule 2G: The Bellevue print center is deleted from Appendix G.3. |
D. | Appendix 3.1. Output Processing. The Resource Unit Category line item titled “Xerox Monthly Managed Service” is deleted in its entirety. Effective August 27, 2015, the amounts for the Monthly Service Fees and Annual Services Fee shown for Year 7 shall reflect the deduction for this Service. |
The Vendor Provided Services line item titled, Variable Printing (Bellevue) is deleted in its entirety.
2. | Pursuant to the Notice of Termination dated June 12, 2015, the Services provided under Schedule 2E and its appendices E.1, E.2 and E.3 will be terminated effective September 11, 2015. |
3. | Amendment to Attachment B, Symetra Sites and Symetra Equipment. Attachment B, Symetra Sites and Symetra Equipment is hereby replaced in its entirety with the attached Attachment B, Symetra Sites and Symetra Equipment. |
The Agreement remains in full force and effect except as specifically amended by this Amendment.
[Signature Page Follows]
IN WITNESS WHEREOF, the parties have executed this Amendment as of the date and year first above written.
SYMETRA LIFE INSURANCE COMPANY
/s/Xxx Xxxx
By: Xxx Xxxx
Title: Vice President
Date: 6/12/15
XEROX BUSINESS SERVICES, LLC
/s/Xxx Xxxxxxx
By: Xxx Xxxxxxx
Title: VP Ops & Managing Director
Date: _____6/29/15_______ _______________
ATTACHMENT B
SYMETRA SITES AND SYMETRA EQUIPMENT
Symetra Sites:
Office City Location | Address |
CA, San Diego | Pacific Center I, 0000 Xxxxxx Xx, Xxxxx 000, Xxx Xxxxx, XX 00000 |
CT, Enfield | 0000 Xxxx Xxxxxx, Xxxxx 000 Xxxxxxx, XX 00000 |
CT, Farmington | 00 Xxxxxxxxx Xx, Xxxxx 000, Xxxxxxxxxx, XX 00000 |
CT, Guilford | 000 Xxxxxxx Xx, Xxxxxxxx, XX 00000 |
FL, Miami | 5201 Waterford, 0000 Xxxx Xxxxxx XX, Xxx 000, Xxxxx, XX 00000 |
FL, Tampa | Westshore Int'l Plaza, Tampa, FL |
GA, Norcross | 0000 Xxxxxxx Xxxxx, Xxxxx 000, Xxxxxxxx, XX 00000 |
IA, West Des Moines | 0000 Xxxxxxx Xxxxxxx, Xxxxx 000, Xxxx Xxx Xxxxxx, XX 00000 |
IL, Chicago | 000 Xxxxx Xxxxxx, Xxxxx 000, Xxxxxxx, XX 00000 |
IN, Indianapolis | 0000 Xxxxxxxx Xxxxxxxx, Xxxxx 000, Xxxxxxxxxxxx, XX 00000 |
MA, Boston | 00 Xxxxxxxx Xx, Xxxxx 000, Xxxxxx, XX 00000 |
MA, Waltham | Xxxxx 000, Xxxxxxxx 0, 000 Xxxxxx Xx, Xxxxxxx, XX 00000 |
MA, Waltham | 000 Xxxxxx Xx, Xxxxxxx, XX 00000 |
Medical Risk Managers | 0000 Xxxxxxxxx Xx, Xxxxx Xxxxxxx, XX 00000 |
NY, New York | First Symetra National Life Insurance Company of New York, 260 Madison, 0xx Xxxxx, Xxx Xxxx, XX 00000 |
XX, Xxx Xxxx | 000 Xxxxxxx Xxx, 00xx XX, Xxx Xxxx, XX 00000 |
PA, Bethel Park | 0000 Xxxxxx Xx, Xxxxx 000, Xxxxxx Xxxx, XX 00000 |
PA, Exton | 0 X. Xxxxxxx Xxx, Xxxxx 000, Xxxxx, XX 00000 |
Symetra Headquarters | Symetra Financial, 000 000xx Xxx XX, Xxxxx 0000, Xxxxxxxx, XX 00000-0000 |
TX, Austin | 00000 Xxxxxxxxxx Xx ,Xxxxx 000X, Xxxxxx, XX 00000 |
TX, Richardson | 000 X. Xxxxxxxx Xx, Xxxxx 000, Xxxxxxxxxx, XX 00000 |
WI, Ashland | 000 Xxxx Xxxxx Xx Xxxxxxx, Xxxxxxxxx 00000 |
Symetra Equipment:
1. | Symetra-Owned Equipment: Two (2) Source Technologies ST-9530 MICR printers located in Bellevue, WA in Symetra print center as of the Effective Date. |
2. | Symetra-Leased Equipment: None as of the Effective Date. |
