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EXHIBIT 10.2
EXHIBIT A
EXECUTION ORIGINAL
LOCAL EXCHANGE TELECOMMUNICATIONS
SERVICES RESALE AGREEMENT
dated as of August 10, 1998
by and between
AMERITECH INFORMATION INDUSTRY SERVICES,
a division of Ameritech Services, Inc.
on behalf of Ameritech Indiana
and
UNITED STATES TELECOMMUNICATIONS, INC.
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TABLE OF CONTENTS
Page
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1.0 DEFINITIONS AND CONSTRUCTION .............................................................1
2.0 RESALE SERVICES AND RATES ................................................................5
3.0 LIMITATIONS ON AVAILABILITY OF RESALE SERVICES ...........................................6
4.0 RESTRICTIONS ON RESALE SERVICES ..........................................................6
5.0 TERM, FORECASTS, IMPLEMENTATION, PROVISIONING AND
MAINTENANCE ............................................................................. 7
6.0 BRANDING ................................................................................10
7.0 RESPONSIBILITIES OF RESELLER ............................................................11
8.0 RESPONSIBILITIES OF AMERITECH ...........................................................13
9.0 BILLING .................................................................................17
10.0 USE OF SERVICE ..........................................................................18
11.0 PAYMENTS; TAXES AND AUDITS ..............................................................19
12.0 DISCLAIMER OF REPRESENTATIONS AND WARRANTIES ............................................23
13.0 INDEMNIFICATION .........................................................................23
14.0 LIMITATION OF LIABILITY .................................................................25
15.0 TERMINATION .............................................................................26
16.0 REGULATORY APPROVAL .....................................................................27
17.0 PROPRIETARY INFORMATION .................................................................28
18.0 DISPUTE RESOLUTION ......................................................................31
19.0 PUBLICITY ...............................................................................32
20.0 SEVERABILITY ............................................................................32
21.0 MISCELLANEOUS ...........................................................................32
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SCHEDULES
Schedule 2.2 - Resale Services
Schedule 5.3 - Implementation Plan
Schedule 5.4 - Service Ordering and Provisioning EI
Functionality
Schedule 5.12 - Resale Maintenance Procedures
Schedule 7.1 - Form of Representation of Authorization
Schedule 7.2 - Procedures for the Selection of Primary Local
Exchange Carriers
Schedule 8.7 - Resale Performance Activities
Schedule 8.8 - Directory Listings
Schedule 9.2 - Billing and Collection Services for Ancillary
Services
Schedule 10.6 - Law Enforcement Interfaces
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LOCAL EXCHANGE TELECOMMUNICATIONS
SERVICES RESALE AGREEMENT
This Local Exchange Telecommunications Services Resale Agreement (this
"AGREEMENT") is effective as of the 10th day of August 1998 (the "EFFECTIVE
DATE"), by and between Ameritech Information Industry Services, a division of
Ameritech Services, Inc., a Delaware corporation with offices at ▇▇▇ ▇▇▇▇▇
▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇ ▇▇▇▇▇, on behalf of Ameritech
Indiana ("AMERITECH") and United States Telecommunications, Inc., a Florida
corporation, with offices at ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇, ▇▇▇▇▇▇▇
▇▇▇▇▇ ("RESELLER").
WHEREAS, Section 251(c)(4) of the Act provides, inter alia, that
Ameritech offer for resale at wholesale rates any Telecommunications Services
that it provides at retail to subscribers who are not Telecommunication
Carriers;
WHEREAS, Ameritech provides certain local exchange Telecommunications
Services to subscribers within the State of Indiana (the "TERRITORY");
WHEREAS, Reseller desires to purchase certain local exchange
Telecommunications Services from Ameritech and resell such services to its
Customers in the Territory; and
WHEREAS, the Parties are entering into this Agreement to set forth the
respective obligations of the Parties and the terms and conditions under which
Ameritech shall provide, and Reseller shall purchase, local exchange
Telecommunications Services as set forth herein for resale to Reseller's
Customers in the Territory.
NOW, THEREFORE, in consideration of the mutual obligations set forth herein, and
for other good and valuable consideration, the receipt and sufficiency of which
is hereby acknowledged, the Parties agree as follows:
1.0 DEFINITIONS AND CONSTRUCTION
1.1. Specified Meanings. As used in this Agreement, the following terms
have the meanings specified below:
"ACT" means the Communications Act of 1934 (47 U.S.C. ss. 151 et seq.),
as amended by the Telecommunications Act of 1996, and as from time to time
interpreted in the duly authorized rules and regulations of the FCC or the
Commission.
"AFFILIATE" is as defined in the Act.
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"ANCILLARY SERVICE TRAFFIC" means calling party pays cellular, calling
party pays paging, abbreviated dialing, 555-xxxx service traffic and similar
traffic identified by Ameritech.
"BELLCORE" means ▇▇▇▇ Communications Research, Inc.
"BLOCKING OF CALLER ID" means a service in which a customer may prevent
the disclosure of the calling telephone number and name on calls made to an
exchange service equipped with Caller ID Service.
"BUSINESS DAY" means a day on which banking institutions are required
to be open for business in Chicago, Illinois.
"COMMISSION" or "IURC" means the Indiana Utility Regulatory Commission.
"CUSTOMER" means a third party end-user who (i) contracts with Reseller
for Resale Services or (ii) purchases local exchange Telecommunications Services
at retail from Ameritech.
"CUSTOMER LISTING(S)" means a list containing the names, the telephone
numbers, addresses and zip codes of Customers within a defined geographical
area, except to the extent such Customers have requested not to be listed in a
directory.
"CUSTOMER PROPRIETARY NETWORK INFORMATION" is as defined in the Act.
"DELAYING EVENT" means (a) any failure of a Party to perform any of its
obligations set forth in this Agreement, caused in whole or in part by (i) the
failure of the other Party to perform any of its obligations set forth in this
Agreement (including the Implementation Plan), or (ii) any delay, act or failure
to act by the other Party or its Customer, agent or subcontractor or (b) any
Force Majeure Event.
"EXCHANGE MESSAGE RECORD" or "EMR" means the standard used for exchange
of Telecommunications message information among Telecommunications providers for
billable, non-billable, sample, settlement and study data. EMR format is
contained in Bellcore Practice BR-010-200-010 ▇▇▇▇ Exchange Message Record.
"FCC" means the Federal Communications Commission.
"FORCE MAJEURE EVENT" is as defined in SECTION 21.5
"INFORMATION SERVICE TRAFFIC" means local traffic or IntraLATA toll
traffic which originates on a Telephone Exchange Service line and which is
addressed to an information service provided over an information services
platform (e.g., 976).
"INTELLECTUAL PROPERTY" means copyrights, patents, trademarks,
trade-secrets, mask works and all other intellectual property rights.
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"LEC" means local exchange carrier.
"LISTING UPDATE(S)" means information with respect to Customers
necessary for Publisher to publish directories under this Agreement in a form
and format acceptable to Publisher. For Customers whose telephone service has
changed since the last furnished Listing Update because of new installation,
disconnection, change in address, change in name, change in non-listed or
non-published status, or other change which may affect the listing of the
Customer in a directory, Listing Updates shall also include information
necessary in order for Publisher to undertake initial delivery and subsequent
delivery of directories, including mailing addresses, delivery addresses and
quantities of directories requested by a Customer. In the case of Customers who
have transferred service from another LEC to Reseller without change of address,
Listing Updates shall also include the Customer's former listed telephone number
and former LEC, if available. Similarly, in the case of Customers who have
transferred service from Reseller to another LEC, Listing Updates shall also
include the Customer's referral telephone number and new LEC, if available.
"LOSSES" means any and all losses, costs (including court costs),
claims, damages (including fines, penalties, and criminal or civil judgments and
settlements), injuries, liabilities and expenses (including attorneys' fees).
"NONDISCLOSURE AGREEMENT" means the Nondisclosure Agreement dated as of
May 12, 1998 by and between the Parties.
"NON-ELECTRONIC ORDER" shall mean an order for the same location and
the same customer account and which is submitted by Reseller to Ameritech using
a means other than the Electronic Interface described in SECTION 5.5.
"PARTY" means either Ameritech or Reseller, and "PARTIES" means
Ameritech and Reseller.
"PRIMARY LISTING" means the single directory listing provided to
Customers by Publisher under the terms of this Agreement. Each telephone
configuration that allows a terminating call to ▇▇▇▇ for an available time among
a series of lines shall be considered a single Customer entitled to a single
primary listing.
"PUBLISHER" means Ameritech's White Pages Directories publisher.
"RESALE IMPLEMENTATION QUESTIONNAIRE" means that certain document that
contains Reseller information that allows Ameritech to populate its systems and
tables so that Reseller can be established as a reseller in Ameritech's internal
system, a copy of which has been provided to Reseller.
"RESALE TARIFF" means individually and collectively the effective
tariff or tariffs filed by Ameritech with the Commission that set(s) forth
certain relevant terms and conditions relating
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to Ameritech's resale of certain local exchange Telecommunications Services
within the Territory, including the applicable provisions of IURC Number 20,
Part 22 and the Ameritech Indiana Catalog, Part 22.
"SERVICE START DATE" means the later of the following: (i) the date
Reseller has been certified as a LEC by the Commission and is authorized in the
Territory to provide the local exchange Telecommunications Services contemplated
under this Agreement, (ii) thirty (30) days after Reseller has completed and
delivered to Ameritech the Resale Implementation Questionnaire, (iii) the date
the Commission approves this Agreement under Section 252(e) of the Act or,
absent such Commission approval, this Agreement is deemed approved under Section
252(e)(4) of the Act, and (iv) such other date on which the Parties mutually
agree that Ameritech shall begin to provision services in accordance with the
terms and conditions of this Agreement.
"TELECOMMUNICATIONS" is as defined in the Act.
"TELECOMMUNICATIONS ACT" means the Telecommunications Act of 1996 and
any rules and regulations promulgated thereunder.
"TELECOMMUNICATIONS ASSISTANCE PROGRAM" means any means-tested or
subsidized Telecommunications Service offering, including Lifeline, that is
offered only to a specific category of customers.
"TELEPHONE EXCHANGE SERVICE" is as defined in the Act.
"TELEPHONE RELAY SERVICE" means a service provided to speech and
hearing-impaired callers that enables such callers to type a message into a
telephone set equipped with a keypad and message screen and to have a live
operator read the message to a recipient and to type message recipient's
response to the speech or hearing-impaired caller.
"TELECOMMUNICATIONS SERVICE" is as defined in the Act.
"WHITE PAGES DIRECTORIES" means directories or the portion of co-bound
directories which include a list in alphabetical order by name of the telephone
numbers and addresses of telecommunication company customers.
1.2. INTERPRETATION AND CONSTRUCTION. The definitions in SECTION 1.1
shall apply equally to both the singular and plural forms of the terms defined.
All references to Sections, Exhibits and Schedules shall be deemed to be
references to Sections of, and Exhibits and Schedules to, this Agreement unless
the context shall otherwise require. The headings of the Sections are inserted
for convenience of reference only and are not intended to be a part of or affect
the meaning or interpretation of this Agreement. Unless the context shall
otherwise require, any reference to any agreement, other instrument (including
Ameritech or other third party offerings, guides and practices), statute,
regulation, rule or tariff is to such agreement,
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instrument, statute, regulation, rule or tariff as amended and supplemented from
time to time (and, in the case of a statute, regulation, rule or tariff, to any
successor provision). In the event of any conflict between the terms and
conditions of any Section of, or Schedule to, this Agreement, and any term or
condition set forth in the Implementation Plan, the terms and conditions of the
Sections and Schedules shall control.
2.0 RESALE SERVICES AND RATES
2.1. Commencing on the Service Start Date, at the request of Reseller
and subject to the terms, conditions and limitations set forth in this
Agreement, Ameritech will make available to Reseller for resale at wholesale
rates those Telecommunications Services that Ameritech provides at retail to
subscribers who are not Telecommunications Carriers, as required in Section
251(c)(4) of the Act (such services collectively referred to herein as the
"RESALE SERVICE" OR "RESALE SERVICES"). The Resale Services which Reseller may
purchase pursuant to this Agreement shall be as described in applicable tariffs.
2.2. The Resale Services shall be made available to Reseller at a
discount rate off of the retail rate for the Telecommunications Services as set
forth on SCHEDULE 2.2. If the rates, charges and prices set forth in this
Agreement are interim or proxy rates established by the Commission or the FCC,
the Parties agree to substitute such interim or proxy rates with the rates,
charges or prices later established by the Commission or the FCC pursuant to the
pricing standards of Section 252 of the Act and such rates, prices and charges
shall be retroactively effective as of the Service Start Date in accordance with
the procedures established by the Commission, including any "true-up" ordered by
the Commission. SCHEDULE 2.2 shall be amended by the Parties from time to time
to reflect any changes to the rates, charges or prices under this Agreement
required by the Commission or the FCC. The wholesale discount set forth on
SCHEDULE 2.2 shall not apply to taxes or other pass-through charges, including
any charges described in SECTION 2.3.
2.3. In addition to the rates set forth on SCHEDULE 2.2, Reseller shall
pay Ameritech (i) for any applicable charges or fees, if any, incident to the
establishment or provision of the Resale Services requested by Reseller,
including channel charges and initial non recurring charges and (ii) the
applicable non-discounted end user common line charge as set forth in F.C.C. No.
2, Section 4. If Reseller requests Resale Services that require special
construction, the Parties shall mutually agree on the nature and manner of any
required special construction, the applicable charges thereto and the negotiated
intervals that will apply to the provisioning of such Resale Services in lieu of
the standard intervals set forth on SCHEDULE 8.7.
2.4. The terms and conditions relating to the rights and obligations of
the Parties regarding the provision of Resale Services shall be as prescribed by
this Agreement and any applicable tariff referenced herein.
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3.0 LIMITATIONS ON AVAILABILITY OF RESALE SERVICES
The following limitations shall apply to Resale Services:
3.1. The Telecommunications Services that Ameritech offers to existing
retail subscribers, but not to new subscribers ("GRANDFATHERED SERVICES") are
identified in the Resale Tariff, as revised from time to time to include those
additional services that Ameritech may, in its discretion and to the extent
permitted by Applicable Law, classify as Grandfathered Services. Ameritech
agrees to make Grandfathered Services available to Reseller for resale, subject
to the terms of SECTION 3.2, to those Customers that (i) subscribed to the
applicable Telecommunications Service (whether from Ameritech or Reseller as the
provider) at the time such service was classified by Ameritech as a
Grandfathered Service and (ii) continued to subscribe to such Grandfathered
Service at the time of such Customer's selection of Reseller as its primary
local exchange carrier ("PLEC"). Grandfathered Services shall be made available
to Reseller at wholesale rates determined in accordance with the Act. To the
extent that Ameritech is unable to provide wholesale systems support and billing
within the first ninety (90) days from the date each Reseller Customer is
provided such Grandfathered Service, Ameritech shall retroactively apply such
wholesale rate as a credit to Reseller and will ▇▇▇▇ such service to Reseller
from its retail billing systems.
3.2. The Telecommunication Services that Ameritech currently intends to
discontinue offering to any retail subscriber ("WITHDRAWN SERVICES") are
identified in the Resale Tariff, as revised from time to time to include those
additional Telecommunications Services that Ameritech may, in its discretion and
to the extent permitted by Applicable Law, classify as Withdrawn Services.
Ameritech agrees to make Withdrawn Services available to Reseller for resale to
Begetter's Customers who are subscribers to the Withdrawn Service either from
Ameritech or Reseller at the time so classified (subject to the provisions of
Section 3.1 if such Withdrawn Service was previously classified as a
Grandfathered Service) until the date such service is discontinued.
3.3. Each Party acknowledges that Resale Services shall be available to
Reseller on the same basis as offered by Ameritech to itself or to any
subsidiary, Affiliate, or any other person to which Ameritech directly provides
the Resale Services, including Ameritech's retail Customers and other resellers
of Ameritech's Telecommunications Services (i) only in those service areas in
which such Resale Services (or any feature or capability thereof) are offered by
Ameritech to itself or to any subsidiary, Affiliate, or any other person,
including Ameritech's retail Customers and (ii) to the same extent as
Ameritech's retail Telecommunications Services are subject to the availability
of facilities.
4.0 RESTRICTIONS ON RESALE SERVICES
4.1. Reseller may not offer Resale Services that are made available
only to residential Customers or to a limited class of residential Customers to
classes of Customers that are not eligible to subscribe to such services from
Ameritech.
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4.2. Ameritech shall not be required to provide to Reseller a Resale
Service at a promotional rate that Ameritech offers at retail nor shall
Ameritech be required to provide to Reseller the wholesale discount off such
promotional rate if
(a) Such promotions involve rates that will be in effect for no
more than ninety (90) days; and
(b) Such promotional offerings are not used to evade the wholesale
rate obligation; for example, by making available a sequential series
of ninety (90) day promotional rates.
4.3. Nothing in this Agreement shall require Ameritech to provide to
Reseller promotional service elements that are not Telecommunications Services
(i.e, customer-premises equipment).
4.4. Reseller shall not utilize Resale Services to avoid applicable
access changes.
4.5. Reseller may not purchase Resale Services unless such services are
resold to a person other than Reseller, its subsidiaries and Affiliates.
4.6. Resale Services can only be used in the same manner as specified in
Ameritech's retail tariffs.
4.7. Ameritech may impose additional restrictions on Reseller's
purchase and sale of Resale Services only as permitted by the Act, Commission
and the FCC.
5.0 TERM, FORECASTS, IMPLEMENTATION, PROVISIONING AND MAINTENANCE
5.1. The term of this Agreement shall be one (1) year (the "INITIAL
TERM") which shall begin on the Effective Date. Upon expiration of the Initial
Term, this Agreement shall automatically be renewed for additional one (1) year
periods (each, a "RENEWAL TERM", "the terms "RENEWAL TERM" and "INITIAL TERM"
sometimes collectively referred to as the "TERM") unless a Party delivers to the
other Party written notice of termination of this Agreement at least one hundred
twenty (120) days prior to the expiration of the Initial Term or a Renewal Term.
5.2. On or before the Effective Date and each month during the Term,
Reseller shall provide Ameritech with a rolling, six (6) calendar-month,
nonbinding forecast of its traffic and volume requirements for the Resale
Services in the form and in such detail as may be reasonably requested by
Ameritech. To the extent that Reseller becomes aware of any information or any
fact (that may render a previously submitted forecast inaccurate by more than
five percent (5%), Reseller agrees to immediately notify Ameritech of such fact
or information and provide to Ameritech a revised forecast that reflects such
new fact or information and cures any inaccuracy in the previously submitted
forecast within the earlier of (i) five (5) calendar days after Reseller
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becomes aware of such information or fact and (ii) ten (10) Business Days before
Reseller submits any order to Ameritech that reflects such new information or
fact. In addition, each Party agrees to cooperate with the other Party to ensure
that any orders that reflect such new information or fact are submitted and
processed consistent with the terms and conditions of this Agreement.
Notwithstanding SECTION 17.1.1, the Parties agree that each forecast provided
under this SECTION 5.5 shall be deemed Proprietary Information under SECTION
17.0.
5.3. On or before the date which is the later of (i) ninety (90) days
after the Effective Date and (ii) such other date as mutually agreed upon by
the Parties, the Parties shall jointly agree on certain procedures (collectively
referred to as the "IMPLEMENTATION PLAN") with respect to the provisioning of
the Resale Service. The Implementation Plan shall address, inter alia,
procedures for electronic service ordering, provisioning, billing processes,
trouble administration and repair, other electronic interfaces, marketing
support, and such other matters as the Parties may agree. Notwithstanding the
foregoing, the Implementation Plan as agreed upon by the Parties shall be
consistent with and subject to any applicable provision of this Agreement,
including SECTION 1.2. Upon agreement of the Parties on the Implementation Plan,
the Implementation Plan will be attached hereto as SCHEDULE 5.3 and become part
of this Agreement.
5.4. (a) Ameritech shall provide, and Reseller shall use, the
electronic interface described in Ameritech's Electronic Service Ordering Guide,
Version 4.0 (the "PROVISIONING EI") for the transfer and receipt of data
necessary to perform each of the pre-ordering, ordering and provisioning
functions associated with Reseller's order of Resale Services. The Provisioning
EI will be administered through a gateway that will serve as a single point of
contact for the transmission of such data and will provide the functionality
described in Schedule 5.4.
(b) Reseller shall also use the Provisioning EI to access all of
the other Operations Support Systems functions that are available
through such Provisioning EI and which are described on SCHEDULE 5.4
and/or made available to Reseller after the Effective Date. Any request
by Reseller to Ameritech for such other Operations Support Systems
functions that are directed to the Service Center through a means other
than the Provisioning EI shall be subject to additional non-recurring
charges and restrictions.
5.5 On or before the Service Start Date, Reseller shall establish the
Provisioning EI so that it may submit all orders for Resale Services to
Ameritech through such Provisioning EI If Reseller fails to establish the
Provisioning EI so that it is unable to submit "live" orders through the
Provisioning EI by the Service Start Date, the Parties agree that the terms and
conditions set forth in the Resale Tariff (including any forecasting
requirements associated therewith that are inconsistent with any requirements
contained in this Agreement) shall apply to Reseller's submission of
Non-Electronic Orders or, if no such terms or conditions are then set forth in
the Resale Tariff or if the Resale Tariff is not then in effect, the following
terms and conditions set forth in this SECTION 5.5 shall apply to such
submission of Non-Electronic Orders.
(i) In addition to, and not in lieu of SECTION 5.2,
not less than forty-five (45) days prior to the first
Non-Electronic Order submitted by Reseller
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hereunder, and every calendar month thereafter, Reseller
shall provide to Ameritech a three (3) month rolling forecast
of the number of daily Non-Electronic Orders that Reseller
shall submit to Ameritech Monday through Friday (excluding
holidays on which the Service Center is closed) for a given
calendar month (the "NON-ELECTRONIC FORECAST"). The
Non-Electronic Forecast shall be developed using standard
commercial and industry practices and procedures, including
daily demand data updated to reflect actual demand. The
Non-Electronic Forecast shall be submitted to Ameritech in a
standard format provided by Ameritech.
(ii) Reseller may submit to Ameritech Monday through
Friday (excluding holidays on which the Service Center is
closed) up to the number of Non-Electronic Orders forecasted
for that given day. Each Non-Electronic Order shall be
submitted in a standard, legible typewritten format provided
by Ameritech and shall be submitted to Ameritech through the
use of a dedicated facsimile number to be identified in the
Implementation Plan.
(iii) Ameritech shall process Reseller's
Non-Electronic Orders on a first-in, first-out basis with
respect to all Non-Electronic Orders received by Ameritech.
(iv) In addition to the non-recurring charges
described in SECTION 2.3, each Non-Electronic Order submitted
by Reseller to Ameritech shall be subject to a non-recurring
charge of $9.02 per Non-Electronic Order and any additional
charges authorized by the Commission that compensate Ameritech
for its costs in accordance with Section 252(d) of the Act
to process such Non-Electronic Orders.
(v) Reseller shall provide to Ameritech not less than
ninety (90) days notice prior to Reseller's first order for
"live" Resale Services through the Provisioning EI.
5.6. Each Party shall be responsible for providing to its Customers and
to the other Party a telephone number or numbers that its Customers can use to
contact the first Party in the event of a repair request. If a Customer contacts
the Party that is not its local provider with regard to a repair request, such
Party shall inform such Customer that it should call its local provider and may
provide to that Customer its local provider's contact number.
5.7. Service Orders will be placed by Reseller and provisioned by
Ameritech in accordance with the procedures described in SECTION 8.4. Any
Service Order activity resulting in primary local exchange carrier changes will
comply with the requirements of SECTION 7.1.
5.8. Ameritech shall provide provisioning support to Reseller on the
same basis Ameritech provides to its retail Customers.
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5.9. Where Ameritech provides installation, Ameritech's representatives
shall inform Reseller Customers to contact Reseller if such Customers request a
service change at the time of installation.
5.10. Except as specifically provided in this Agreement or pursuant to
an order of a court or commission of competent jurisdiction, Ameritech may not
initiate any disconnect, suspension or termination of a Reseller Customer's
Resale Service, unless directed to do so by Reseller by transmission of a
Service Order or Ameritech's receipt of proper authorization or a Service Order
to change such Customer's PLEC to a carrier other than Reseller.
5.11. Ameritech will provide an electronic interface (the "Maintenance
EI") for the transfer and receipt of data necessary to perform the maintenance
and repair functions (e.g., trouble receipt and trouble status). This interface
will be administered through a gateway that will serve as a single point of
contact for the transmission of such data.
5.12. Maintenance will be provided by Ameritech as set forth on
SCHEDULE 5.12.
6.0 BRANDING
6.1. If operator call completion or directory assistance service is a
feature of an-offered Resale Service, Ameritech shall rebrand such features of
such offered Resale Service as requested by Reseller for Reseller's Customers,
unless Ameritech lacks the technical capability to comply with such rebranding
request.
6.2. Ameritech shall make available to Reseller, upon Reseller's
request, the ability to route:
(i) Local directory assistance calls dialed by
Reseller's Customers directly to Reseller directory assistance
services platform, to the extent that such routing is
technically feasible; and
(ii) Local operator services calls (0+, 0-) dialed by
Reseller Customers directly to the Reseller local operator
services platform. Such traffic shall be routed over trunk
groups between Ameritech End Offices and the Reseller local
operator services platform, using standard operator services
dialing protocols of 0+ or 0-, to the extent that such routing
is technically feasible.
The routing capabilities described in this SECTION 6.2 will be
implemented according to the Implementation Plan. To the extent technically
feasible, all direct routing capabilities described in this SECTION 6.2 shall
permit Reseller Customers to dial the same telephone numbers for Ameritech
directory assistance and local operator service that similarly situated
Ameritech Customers dial for reaching equivalent Ameritech services.
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6.3. Notwithstanding anything to the contrary in this Agreement, the
Parties agree that Ameritech shall have no obligation to unbrand or rebrand its
service technicians or trucks, any customer premises equipment, other
Customer-owned facilities or its outside plant.
6.4. Reseller shall not, without Ameritech's prior written consent,
offer any Resale Service to any Customer under any brand name of Ameritech, its
subsidiaries or its Affiliates nor shall Reseller state or imply that there is
any joint business association or any similar arrangement with Ameritech in the
provision of Resale Services to Reseller's Customers. Notwithstanding the
foregoing, Reseller may verbally advise an inquiring Customer or potential
Customer that Ameritech personnel will perform work on behalf of Reseller under
this Agreement or that some that facilities used in provisioning the Resale
Service are owned and maintained by Ameritech; provided, however, that Reseller
shall make no disparaging statements about Ameritech or its facilities, services
or products.
6.5. In those instances where Reseller requires Ameritech personnel to
interface directly with Reseller Customers, either orally in person or by
telephone, or in writing, such personnel shall identify themselves as
Ameritech's employees representing Reseller.
6.6. Any "NO ACCESS" cards and time and materials invoices furnished
during service calls by Ameritech personnel to Reseller Customers shall be
available to Reseller for review and shall be provided to Reseller Customers in
an unbranded form.
6.7. In no event shall Ameritech personnel acting on behalf of Reseller
pursuant to this Agreement provide information to any existing Reseller Customer
about Ameritech products or services or disparage Reseller's facilities,
services, or products.
6.8. Reseller shall pay Ameritech's costs, if any, pursuant to the
pricing standard in Section 252(d)(1) of the Act and in such amounts or levels
as determined by the Commission for providing any requested routing or branding
under this SECTION 6.0.
7.0 RESPONSIBILITIES OF RESELLER
7.1. The Parties shall apply all of the principles set forth in 47 C.
F. R. ss. 64. 1100 to the process for Customer selection of a PLEC. Ameritech
shall not require a disconnect order from a Reseller Customer, or another LEC,
in order to process a Reseller order for Resale Service for a Reseller Customer.
Ameritech shall advise Reseller whenever a Reseller Customer has selected
another PLEC by giving notice via the Provisioning EI within twenty-four (24)
hours of the change being completed by Ameritech. Until the FCC or the
Commission adopts final rules and procedures regarding a Customer's selection of
a PLEC, each Party shall deliver to the other Party a representation of
authorization in the form set forth on SCHEDULE 7.1 that applies to all orders
submitted by the first Party to the other Party that require a PLEC change. Such
representation of authorization shall be delivered to a Party prior to the first
order submitted by the other Party and each Party agrees to comply with the
procedures contained in such representation of authorization. Reseller shall
retain on file all applicable Documentation
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of Authorization (as defined in SCHEDULE 7.1), including letters of agency,
relating to the Customer's selection of Reseller as its PLEC, which
documentation shall be available for inspection by Ameritech at its request
during normal business hours.
7.2. If any disputes should occur concerning the selection of a PLEC by
a Customer of a Party, the following procedures shall apply:
(a) If a Customer of either Party or a customer of another
carrier denies authorizing a change in his or her PLEC selection to a
different LEC ("UNAUTHORIZED SWITCHING"), Ameritech shall switch that
customer back to the authorized PLEC in accordance with the terms of
SCHEDULE 7.2. However, in the case of unauthorized changes of Reseller
Customers to Ameritech, Ameritech shall also have the duties as
enumerated in such SCHEDULE 7.2, and will pay to Reseller the
Unauthorized Switching charge described in SCHEDULE 7.2.
(b) If Ameritech reports or otherwise provides information on
unauthorized PLEC changes to the FCC, the Commission or any other
governmental entity, Ameritech agrees to report on Reseller
unauthorized PLEC changes separately from unauthorized primary
interexchange carrier ("PIC") changes.
7.3. When Ameritech receives an order for Resale Service from Reseller
for Reseller's Customer, and Ameritech currently provides resale local exchange
Telecommunications Services to another carrier ("CARRIER OF RECORD") for the
same Customer, Ameritech shall notify such Carrier of Record of such order in
the same manner as described in SECTION 7.1. It shall then be the responsibility
of the Carrier of Record and Reseller to resolve any issues related to that
Customer. Reseller agrees to indemnify and hold Ameritech harmless against any
and all Losses that may result from Ameritech acting under this SECTION 7.3.
7.4. When Ameritech is notified by Reseller that a Reseller Customer
has changed its PIC from one IXC to another IXC, Ameritech shall provision the
PIC-only change.
7.5. (a) From the Effective Date until thirty (30) Business Days after
Reseller makes the election described in SUBSECTION (B), when Ameritech is
notified through the Customer Access Record Exchange (CARE) system that a
Reseller Customer has changed its PIC from one IXC to another IXC, Ameritech
shall provision the PIC-only change.
(b) At some future date, Ameritech will provide PLECs the option
to have Ameritech reject all CARE-Initiated request that Ameritech receives to
change the PIC of a PLEC's customer. Ameritech will provide Reseller prior
written notice of the availability of this option. Within ten (10) Business Days
after Ameritech provides notice of the availability of this option to Reseller
(the "ELECTION PERIOD"), Reseller shall notify Ameritech in writing whether it
elects this option, which option shall then apply to all Reseller Resale Service
orders received thirty (30) Business Days after Ameritech receives Reseller's
written notice of election. If Reseller fails to make the election described in
this SUBSECTION (B) within the Election Period,
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Ameritech shall provision CARE-Initiated PIC Changes under SUBSECTION (A), and
not under this SUBSECTION (B).
7.6. Each Party shall be responsible for providing to its Customers and
to the other Party a telephone number or numbers that its Customers can use to
contact the first Party in the event of a repair request. If a Customer contacts
the Party that is not its local provider with regard to a repair request, such
Party shall inform such Customer that they should call their local provider and
may provide to the Customer such local provider's contact number.
7.7. If Ameritech maintains an Emergency Telephone Number Service
Database, Reseller shall provide Ameritech with accurate and complete
information regarding Reseller's Customers in a method reasonably prescribed by
Ameritech to allow Ameritech to update such Emergency Telephone Number Service
database.
7.8. Prior to the Service Start Date, Reseller shall have received and
communicated to Ameritech its Carrier Identification Code and its Access Carrier
Name Abbreviation or Interexchange Access Customer Code.
7.9. Notwithstanding anything to the contrary in this Agreement,
Reseller is solely responsible for the payment of charges for all Resale
Services furnished pursuant to this Agreement, including calls originated or
accepted by it and its Customers.
7.10. If Reseller ceases to resell the Resale Services to its Customers
and fails to make arrangements for the continuation of such Resale Service,
Reseller shall provide an option to its Customers to select an alternate carrier
to provide resale local exchange Telecommunications Services to such Customers.
8.0 RESPONSIBILITIES OF AMERITECH
8.1. Ameritech shall provide access to the following services:
(a) Universal Emergency Number Service (9-1-1), a telephone
exchange communication service that includes lines and equipment
necessary for the answer, transfer and dispatch of public emergency
telephone calls originated by persons within the telephone central
office areas arranged for 9-1-1 calling.
(b) Basic 9-1-1 service (where available), a service that provides
for the routing of all 9-1-1 calls originated by Customers that have
telephone numbers beginning with a given central office prefix code or
codes to a single Public Safety Answering Point ("PSAP") equipped to
receive those calls.
(c) Enhanced 9-1-1 ("E9-1-1") service, a service that provides
additional features to Basic 9-1-1- service, such as selective routing
of 9-1-1 calls to a specific
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PSAP which is selected from the various PSAPs serving Customers within
that central office area.
Both Reseller and its Customers purchasing Resale Services under this
Agreement are not charged for calls to the 9-1-1 number except as provided in
any applicable tariff or pursuant to any Applicable Law.
8.2. Ameritech shall provide to Reseller, for Reseller Customers, 9-1-1
call routing to the appropriate PSAP. Ameritech shall provide and validate
Reseller Customer information to the PSAP. Ameritech shall use its service order
process to update and maintain, on the same schedule that it uses for its retail
Customers, the Reseller Customer service information in the ALI/DMS (Automatic
Location Identification/Data Management System) used to support 9-1-1 services.
Any 9-1-1 surcharges assessed by a municipality on Resale Services provided to
Reseller Customers shall be included by Ameritech on Reseller's invoice and
Reseller agrees to pay Ameritech all such surcharges. Ameritech shall then be
responsible for submitting to the applicable municipalities all surcharges
collected from Reseller.
8.3. Ameritech shall make available to Reseller's personnel, at then
prevailing prices, training related to the use and operation of the Resale
Services.
8.4. Upon Reseller's request, Ameritech shall provide Reseller
nondiscriminatory access to, and Reseller agrees to use, Ameritech's Operations
Support Systems functions for pre-ordering, ordering, provisioning, maintenance
and repair, and billing.
8.5. Resale Services made available by Ameritech for resale hereunder
and Operations Support Systems functions for ordering, provisioning, repair,
maintenance and billing shall be equal in quality to that provided by Ameritech
to itself or to any subsidiary, Affiliate or any other person to which Ameritech
directly provides the Resale Service, including Ameritech's retail Customers.
8.6. Consistent with Reseller's forecasted volumes and subject to the
terms and conditions of SECTION 5.2, Ameritech shall provision Resale Services
with the same timeliness that such Resale Services are provisioned to
Ameritech's subsidiaries, Affiliates or other persons to whom Ameritech directly
provides the Resale Service, including Ameritech's retail Customers; provided
that if Reseller submits Non-Electronic Orders for Resale Service pursuant to
SECTION 5.5, Ameritech shall provision such orders as provided in such
SECTION 5.5.
8.7. PERFORMANCE BENCHMARKS
8.7.1. Ameritech shall provide Resale Services to Reseller in
accordance with the performance benchmarks set forth on SCHEDULE 8.7
(collectively, THE "RESALE PERFORMANCE BENCHMARKS") but subject to the last
sentence of SECTION 2.3.
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8.7.2. To determine Ameritech's compliance with the Resale Performance
Benchmarks, Ameritech shall maintain records of specific criteria listed on
SCHEDULE 8.7 (each, a "Resale Performance Activity") relating to Resale Services
it provides to itself and to its subsidiaries, Affiliates and retail Customers
(the "AMERITECH RESALE RECORDS") and parallel records of the Resale Services
provided to (i) Reseller (the "Reseller Records") and (ii) on an aggregate
basis, resellers of Ameritech's Telecommunications Services other than Reseller
(the "Other Reseller Records"), in each case segregated on the basis of whether
the Resale Services were ordered through Provisioning EI or by Non-Electronic
Orders. The Resale Performance Activities will be revised in accordance with the
procedures set forth in the Implementation Plan if Ameritech no longer measures
criterion in assessing its performance in providing such Resale Service to
Ameritech's retail Customers or begins to measure additional criteria.
8.7.3. Subject to the last sentence of this SECTION 8.7.3, Ameritech
shall provide to Reseller for each calendar month (a "Reporting Period"), by the
twenty-second (22nd) day of the following month, in a self-reporting format, the
applicable Ameritech Resale Records, the Reseller Resale Records and the Other
Reseller Records so that the Parties can determine Ameritech's compliance with
the Resale Performance Benchmarks. If (i) Ameritech fails to comply with a
Resale Performance Benchmark with respect to a Resale Performance Activity for a
Reporting Period, (ii) the sample size of the Resale Performance Activity
measured for such Reporting Period is statistically valid, and (iii) the amount
by which the applicable Resale Performance Activity deviates from the
corresponding Resale Performance Benchmark is statistically significant, then
Ameritech shall have committed a "RESALE SPECIFIED PERFORMANCE BREACH."
Notwithstanding anything to the contrary in this SECTION 8.7, the Parties
acknowledge that the Other Reseller Records shall be provided to Reseller (x) on
an aggregate basis and (y) in a manner that preserves the confidentiality of
each other reseller and any of such reseller's proprietary information
(including CPNI). Notwithstanding anything to the contrary in this SECTION 8.7,
Ameritech shall not be required to provide Reseller any records as set forth in
this SECTION 8.7.3 for a Reporting Period if Reseller is reselling less than one
thousand (1000) resold lines in such Reporting Period.
8.7.4. In no event shall Ameritech be deemed to have committed a Resale
Specified Performance Breach if Ameritech's failure to meet or exceed a Resale
Performance Benchmark is caused by a Delaying Event. If a Delaying Event (i)
prevents Ameritech from performing a certain function or action that affects a
Resale Performance Activity, then such occurrence shall be excluded from the
calculation of such Resale Performance Activity and the determination of
Ameritech's compliance with the applicable Resale Performance Benchmark or (ii)
only suspends Ameritech's ability to timely perform such Resale Performance
Activity, then the applicable time frame in which Ameritech's compliance with
the Resale Performance Benchmark is measured shall be extended on a like-time
basis equal to the duration of such Delaying Event.
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8.7.5. Upon the occurrence of a Resale Specified Performance
Breach by Ameritech, Reseller may elect one of the following two
remedies:
(a) Forego the dispute escalation procedures set forth in
SECTION 18.0 and seek any relief it is entitled to under Applicable
Law; or
(b) Ameritech shall pay to Reseller as liquidated damages any
amounts that Reseller is entitled to receive under then existing
Commission procedures relating to the failure by Ameritech to comply
with the Commission performance standards.
8.7.6. Reseller shall also be entitled to any Credit
Allowances pursuant to the same terms and conditions that Ameritech
offers Credit Allowances to its retail Customers.
8.8. Ameritech shall make available to Reseller for its Customers
directory listings in accordance with SCHEDULE 8.8.
8.9. Effective as of the date of a Reseller's Customer's subscription
to Reseller local exchange Telecommunications Service, Ameritech will block the
LEC-assigned telephone line calling card number (including area code) from the
Line Identification Database.
8.10. Upon conversion to Reseller local exchange Telecommunications
Service of an existing Telecommunications Assistance Program Customer, no
exchange of qualification documentation is necessary. Notwithstanding the
foregoing, Reseller, and not Ameritech, shall be responsible for maintaining,
recertifying and enforcing any necessary qualifications for a Telecommunications
Assistance Program Customer to which Reseller provides local exchange
Telecommunications Services.
8.11. Reseller, and not Ameritech, shall be responsible for
maintaining, certifying and enforcing any necessary qualifications in accordance
with Applicable Law for a Customer electing per line Blocking for Caller ID to
which Reseller provides local exchange Telecommunications Service.
8.12. If Ameritech makes a notation on the Customer Service Records
("CSR") of Customers who qualify for certain services available to physically
challenged individuals (e.g., special discounts) ("SPECIAL SERVICES"),
Ameritech shall provide such data to Reseller on the CSR made available to
Ameritech for its Customers. For usage by a Reseller Customer of a Telephone
Relay Service, Ameritech will provide Reseller with all billing information
furnished to Ameritech by the provider of the Telephone Relay Service.
8.13. Ameritech shall, via tariff filings and as provided in the
Implementation Plan, notify Reseller of any changes in the terms and conditions
under which Ameritech offers Resale Services, including the introduction of any
new features, functions, or services. Notwithstanding anything to the contrary
in this Agreement, any notice or information provided by Ameritech
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pursuant to this SECTION 8.12 (other than a publicly filed tariff) shall be
deemed "PROPRIETARY INFORMATION" and subject to the terms and conditions of
SECTION 17.0.
9.0 BILLING
9.1. Ameritech shall provide Reseller a specific Daily Usage File
("DUF") for Resale Services provided hereunder ("CUSTOMER USAGE DATA"). Such
Customer Usage Data shall be recorded by Ameritech in accordance with the
Ameritech Electronic Billing System (AEBS) and Exchange Message Record (EMR).
The DUF shall include (i) specific daily usage, in EMR format (if and where
applicable) for each individual Resale Service that is provided to Ameritech's
Customers on a usage sensitive basis and (ii) sufficient detail to enable
Reseller to ▇▇▇▇ its Customers for Resale Services provided by Ameritech.
Ameritech will provide to Reseller detailed specifications which will enable
Reseller to develop an interface for the exchange of Customer Usage Data.
Procedures and processes for implementing the interface will be included in the
Implementation Plan. Except as provided in SECTION 9.4, no other detailed
billing shall be provided by Ameritech to Reseller.
9.2. Interexchange call detail on resold lines that is forwarded to
Ameritech for billing, which would otherwise be processed by Ameritech for its
retail Customers, will be returned to the IXC and will not be passed through to
Reseller. This call detail will be returned to the IXC with a transaction code
indicating that the returned call originated from a resold account. Billing for
Information Services Traffic (including 976 calls) and Ancillary Service Traffic
on resold lines will be passed through when Ameritech records the message. If
Reseller does not wish to be responsible for Information Services Traffic
(including 976 calls) or Ancillary Service Traffic, it must order blocking for
resold lines at the time of submitting an order. If Reseller wishes to be
responsible for Information Services Traffic (including 976 calls) and Ancillary
Service Traffic, Reseller must indicate its agreement to comply with the terms
and conditions set forth in SCHEDULE 9.2. to facilitate processing the foregoing
messages. If Reseller has elected to be responsible for Information Services
Traffic and Ancillary Service Traffic but fails to comply with the terms and
conditions set forth in SCHEDULE 9.2, Ameritech may block such Information
Services traffic (including 976 calls) and Ancillary Service Traffic.
9.3. Reseller shall be responsible for providing all billing
information to its Customers who purchase Resale Services from Reseller.
9.4. Ameritech shall ▇▇▇▇ Reseller for Resale Services provided by
Ameritech to Reseller pursuant to the provisions of SECTION 9.0., Ameritech
shall recognize Reseller as the Customer of Record for all Resale Services and
will send all notices, bills and other pertinent information directly to
Reseller. The ▇▇▇▇ will include sufficient data to enable Reseller to (i) ▇▇▇▇
all charges to its Customers which are not included as Customer Usage Data and
(ii) reconcile the billed charges with the Customer Usage Data.
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9.5. The Parties may agree on other billing and collection services to
be provided by Ameritech to Reseller on a contract basis. The terms and
conditions under which these services are provided will be defined in a separate
billing and collection agreement.
10.0 USE OF SERVICE
10.1. Reseller, and not Ameritech, shall be responsible to ensure that
its and its Customers' use of the Resale Services comply at all times with
Applicable Law. Ameritech may refuse to furnish or may disconnect Resale
Services to a Reseller Customer when:
(a) An order is issued by a court, the Commission or any other
duly authorized agency, finding that probable cause exists to believe
that the use made or to be made of a resale local exchange
Telecommunications Service is prohibited by Applicable Law, or
(b) Ameritech is notified in writing by a law enforcement agency
acting within its jurisdiction that any facility furnished by Ameritech
is being used or will be used for the purpose of transmitting or
receiving gambling information in interstate or foreign commerce in
violation of law.
10.2. Termination of Resale Service shall take place after reasonable
notice is provided to Reseller by Ameritech or as ordered by a court.
10.3. To the extent provided under the Telephone Consumer Protection
Act (47 U.S.C. ss. 227) and regulations thereunder, Resale Service shall not be
used for the purpose of solicitation by recorded message when such solicitation
occurs as a result of unrequested calls initiated by the solicitor by means of
automatic dialing devices. Such devices, with storage capability of numbers to
be called or a random or sequential number generator that produces numbers to be
called and having the capability, working alone or in conjunction with other
equipment, of disseminating a prerecorded message to the number called and which
are calling party or called party controlled, are expressly prohibited.
10.4. Reseller shall not use any product or service provided under this
Agreement or any other service related thereto or used in combination therewith
in any manner that interferes with any person in the use of such person's
Telecommunications Service, prevents any person from using its
Telecommunications Service, impairs the quality of Telecommunications Service to
other carriers or to either Party's Customers, causes electrical hazards to
either Party's personnel, damage to either Party's equipment or malfunction of
either Party's billing equipment. If Reseller's use of Resale Services
interferes unreasonably with the Resale Services of other carriers or their
customers or Ameritech or Reseller's Customers, Reseller shall be required to
take Resale Services in sufficient quantity or of a different class or grade to
correct such interference.
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10.5. The determination as to whether Resale Service provided under
this Agreement should be classified as a business service or residential service
shall be based on the character of the use to be made of such Resale Service by
Reseller's Customer.
10.6. Interfaces with law enforcement agencies and other security
matters shall be conducted as specified in SCHEDULE 10.6.
11.0 PAYMENTS; TAXES AND AUDITS
11.1. PAYMENT OF CHARGES. Subject to the terms of this Agreement,
Reseller shall pay Ameritech all undisputed amounts on or before the date (the
"▇▇▇▇ Due Date") which is the later of (i) thirty (30) calendar days after
Reseller's receipt of an invoice and (ii) forty-five (45) calendar days from the
date of invoice. If the ▇▇▇▇ Due Date is on a day other than a Business Day,
payment will be made on the next Business Day. Payments shall be made in U.S.
Dollars via electronic funds transfer ("EFT") to Ameritech's bank account.
Within thirty (30) days of the Effective Date, Ameritech shall provide Reseller
the name and address of its bank, its account and routing number and to whom
payments should be made payable. If such banking information changes, Ameritech
shall provide Reseller at least sixty (60) days' written notice of the change
and such notice shall include the new banking formation. If Reseller receives
multiple invoices which are payable on the same date, Reseller may remit one (1)
payment for the sum of all amounts payable to Ameritech's bank. Each Party shall
provide the other Party with a contact person for the handling of payment
questions, or problems.
11.2. TAXES.
11.2.1. Reseller shall pay or otherwise be responsible for all
federal, state, or local sales, use, excise, gross receipts,
transaction or similar taxes, fees or surcharges levied against or upon
Reseller (or Ameritech when Ameritech is permitted to pass along to
Reseller such taxes, fees or surcharges), except for any tax on either
Party's corporate existence, status or income. Whenever possible, these
amounts shall be billed as a separate item on the invoice. Reseller
shall furnish Ameritech a proper resale tax exemption certificate as
authorized or required by statute or regulation by the jurisdiction
providing said resale tax exemption. Failure to timely provide said
resale tax exemption certificate will result in no exemption being
available to Reseller for any charges invoiced prior to the date such
exemption certificate is furnished. To the extent that a Party includes
gross receipts taxes in any of the charges or rates of services
provided hereunder, no additional gross receipts taxes shall be levied
against or upon Reseller.
11.2.2. The Party obligated to pay any such taxes may contest
the same in good faith, at its own expense, and shall be entitled to
the benefit of any refund or recovery; provided that such contesting
Party shall not permit any lien to exist on any asset of the other
Party by reason of such contest. The Party obligated to collect and
remit shall cooperate in any such contest by the other Party. As a
condition of contesting any taxes due hereunder, the contesting Party
agrees to be liable and indemnify and reimburse the
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other Party for any additional amounts that may be due by reason of
such contest, including any interest and penalties.
11.3. INTEREST CHARGES. If Reseller fails to remit payment for any
charges for services by the ▇▇▇▇ Due Date, or if a payment or any portion of a
payment is received by Ameritech after the ▇▇▇▇ Due Date, or if a payment or any
portion of a payment is received in funds which are not immediately available to
Ameritech as of the ▇▇▇▇ Due Date (individually and collectively, "PAST DUE"),
then an interest charge shall be assessed for late payment. Past Due amounts
shall accrue interest as provided in SECTION 11.6. Any interest charges assessed
on any Disputed Amounts shall be paid or credited, as the case may be, as
provided in SECTION 11.4.2. In no event, however, shall interest be assessed on
any previously assessed interest charges.
11.4. DISPUTED AMOUNTS.
11.4.1. If any portion of an amount due to Ameritech under
this Agreement is subject to a bona fide dispute between the Parties,
Reseller shall, prior to the ▇▇▇▇ Due Date, give written notice to
Ameritech of the amounts it disputes ("DISPUTED AMOUNTS") and include
in such written notice the specific details and reasons for disputing
each item; provided, however, a failure to provide such notice by that
date shall not preclude Reseller from subsequently challenging billed
charges. Reseller shall pay when due (i) all undisputed amounts to
Ameritech and (ii) all Disputed Amounts into an interest-bearing escrow
account with a third party escrow agent satisfactory to Ameritech.
Notwithstanding the foregoing, except as provided in SECTION 11.5,
Reseller shall be entitled to dispute only those charges for which the
▇▇▇▇ Due Date was within the immediately preceding twelve (12) months
of the date on which Ameritech received notice of such Disputed
Amounts. Reseller shall, however, pay Ameritech all undisputed amounts
on or before the ▇▇▇▇ Due Date.
11.4.2. Disputed Amounts in escrow shall be subject to
interest charges as set forth in SECTION 11.3. If the dispute regarding
the Disputed Amounts is resolved in favor of Reseller, Ameritech shall
credit Reseller's invoice for the amount of the Disputed Amounts,
together with any applicable interest charges assessed, no later than
the second ▇▇▇▇ Due Date after the resolution of the dispute.
Accordingly, if the dispute regarding the Disputed Amounts is resolved
in favor of Ameritech, Reseller shall pay Ameritech the amount of the
Disputed Amounts, together with any associated interest charges
assessed, no later than the second ▇▇▇▇ Due Date after the resolution
of the dispute.
11.4.3. If the Parties are unable to resolve the issues
related to the Disputed Amounts in the normal course of business within
sixty (60) days after delivery to Ameritech of notice of the Disputed
Amounts, each of the Parties shall appoint a designated representative
who has authority to settle the Disputed Amounts and who is at a higher
level of management than the persons with direct responsibility for
administration of this Agreement. The designated representatives shall
meet as often as they reasonably deem necessary in order to discuss the
Disputed Amounts and negotiate
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in good faith in an effort to resolve such Disputed Amounts. The
specific format for such discussions will be left to the discretion of
the designated representatives, however all reasonable requests for
relevant information made by one Party to the other Party shall be
honored.
11.4.4. If the Parties are unable to resolve issues related to
the Disputed Amounts within forty-five (45) days after the Parties'
appointment of designated representatives pursuant to SECTION 11.4.3,
then either Party may file a complaint with the Commission to resolve
such issues or proceed with any other remedy pursuant to law or equity.
The Commission, the FCC, or a court of competent jurisdiction may
direct payment of any or all Disputed Amounts (including any accrued
interest) thereon or additional amounts awarded to be paid to either
Party.
11.4.5. The Parties agree that all negotiations pursuant to
this SECTION 11.4 shall remain confidential in accordance with SECTION
17.0 and shall be treated as compromise and settlement negotiations for
purposes of the Federal Rules of Evidence and state rules of evidence.
11.5. AUDIT RIGHTS.
11.5.1. Subject to the restrictions set forth in SECTION 17.0, and
except as may be otherwise specifically provided in this Agreement, a Party
("AUDITING PARTY") may audit the other Party's ("AUDITED PARTY") books, records,
data and other documents, as provided herein, once annually (commencing on the
Service Start Date) for the purpose of evaluating the accuracy of Audited
Party's billing, invoicing and/or payment under this Agreement. The scope of the
audit shall be limited to the services provided and purchased by the Parties and
the associated charges, books, records, data and other documents relating
thereto for the period which is the shorter of (i) the period subsequent to the
last day of the period covered by the audit which was last performed (or if no
audit has been performed, the Service Start Date) and (ii) the twelve (12) month
period immediately preceding the date the Audited Party received notice of such
requested audit, but in any event not prior to the Service Start Date. Such
audit shall begin no fewer than thirty (30) days after Audited Party receives a
written notice requesting an audit and shall be completed no later than thirty
(30) days after the start of such audit. Such audit shall be conducted by an
independent auditor acceptable to both Parties. The Parties shall select an
auditor by the thirtieth (30) day following the Audited Party's receipt of a
written audit notice. The Auditing Party shall cause the independent auditor to
execute a nondisclosure agreement in a form agreed upon by the Parties.
Notwithstanding the foregoing, an Auditing Party may audit the Audited Party's
books, records and document more than once (1) during any annual period if the
previous audit found previously uncorrected net variances or errors in invoices
in the Auditing Party's favor with an aggregate value of at least two percent
(2%) of the amounts due or payable by Auditing Party for audited services
provided during the period covered by the audit.
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11.5.2. Each audit shall be conducted on the premises of the Audited
Party during normal business hours. Audited Party shall cooperate fully in any
such audit, providing the independent auditor reasonable access to any and all
appropriate Audited Party employees and books, records and other documents
reasonably necessary to assess the accuracy of Audited Party's ▇▇▇▇. No Party
shall have access to the data of the other Party, but shall rely upon summary
results provided by the independent auditor. Audited Party may redact from the
books, records and other documents provided to the independent auditor any
confidential Audited Party information that reveals the identity of Customers of
Audited Party or CPNI of any such Customer. Each Party shall maintain reports,
records and data relevant to the billing of any services that are the subject
matter of this Agreement for a period of not less than twenty-four (24) months
after creation thereof, unless a longer period is required by Applicable Law.
11.5.3. If any audit confirms any undercharge or overcharge, then
Audited Party shall (i) for any overpayment promptly correct any billing error,
including making refund of any overpayment by Auditing Party in the form of a
credit on the invoice for the first full billing cycle after the Parties have
agreed upon the accuracy of the audit results and (ii) for any undercharge
caused by the actions of or failure to act by the Audited Party, immediately
compensate Auditing Party for such undercharge, in each case with interest at
the lesser of (x) one and one-half percent (1 1/2%) per month and (y) the
highest rate of interest that may be charged under Applicable Law, compounded
daily, for the number of days from the date on which such undercharge or
overcharge originated until the date on which such credit is issued or payment
is made and available, as the case may be.
11.5.4. Audits shall be at Auditing Party's expense, subject to
reimbursement by Audited Party in the event that an audit finds, and the Parties
subsequently verify, adjustment in the charges or in any invoice paid or payable
by Auditing Party hereunder by an amount that is, on an annualized basis,
greater than two percent (2%) of the aggregate charges for the audited services
during the period covered by the audit.
11.5.5. Any disputes concerning audit results shall be referred to the
Parties' respective responsible personnel for informal resolution. If these
individuals cannot resolve the dispute within thirty (30) days of the referral,
either Party may request in writing that an additional audit shall be conducted
by an independent auditor acceptable to both Parties, subject to the
requirements set forth in this SECTION 11.0. Any additional audit shall be at
the requesting Party's expense.
11.6 INTEREST RATE. Any undisputed amounts not paid and immediately
available when due shall accrue interest from the date such amounts were due at
the lesser of (i) one and one-half percent (1-1/2%) per month and (ii) the
highest rate of interest that may be charged under Applicable Law, compounded
daily from the number of days from the ▇▇▇▇ Due Date to and including the date
that payment is actually made and available.
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11.7 FAILURE TO PAY. If (i) Reseller fails to pay any undisputed
amounts that are past due within fifteen (15) Business Days of its receipt of
demand from Ameritech that such undisputed amounts are then due, (ii) Ameritech
discontinues Reseller's Resale Services in accordance with Applicable Law upon
Reseller's failure to pay such past due undisputed amounts and (iii) a Reseller
Customer fails to select a new carrier prior to such discontinuation of
Reseller's Resale Services, then Ameritech may, subject to tariffed eligibility
requirements, provide local exchange Telecommunications Service to such Customer
at Ameritech's then current tariff rates, except that Reseller agrees that it
shall pay to Ameritech all applicable service establishment charges that would
otherwise have been assessed to such Customer. Reseller acknowledges that
Ameritech shall have no liability to Reseller or Reseller's Customers in the
event Ameritech discontinues the provision of Resale Services for Reseller's
failure to pay past due undisputed amounts as provided in this SECTION 11.7.
12.0 DISCLAIMER OF REPRESENTATIONS AND WARRANTIES
EXCEPT AS EXPRESSLY PROVIDED HEREIN, NO PARTY MAKES OR RECEIVES ANY
WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO THE RESALE SERVICES CONTEMPLATED
BY THIS AGREEMENT, AND EACH PARTY DISCLAIMS THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE.
13.0 INDEMNIFICATION
13.1. A Party (the "INDEMNIFYING PARTY") shall defend and indemnify the
other Party, its officers, directors, employees and permitted assignees
(collectively, the "INDEMNIFIED PARTY") and hold such Indemnified Party harmless
against
(a) any Loss to a third person arising out of the negligence or
willful misconduct by Indemnifying Party or its agents, contractors, or
others retained by such parties in connection with its provision of
services under this Agreement;
(b) any Loss arising from such Indemnifying Party's use of
services offered under this Agreement, involving pending or threatened
claims, actions, proceedings or suits ("CLAIMS") for libel, slander,
invasion of privacy, or infringement of Intellectual Property rights
arising from the Indemnifying Party's own communications or the
communications of such Indemnifying Party's Customers;
(c) any Loss arising from Claims for actual or alleged infringement
of any Intellectual Property right of a third person to the extent that
such Loss arises from an Indemnified Party's or an Indemnified Party's
Customer's use of a service provided under this Agreement; provided,
however, that an Indemnifying Party's obligation to defend and
indemnify the Indemnified Party shall not apply in the case of (i) (A)
any use by an Indemnified Party of a service (or element thereof) in
combination with elements, services or systems supplied by the
Indemnified Party or persons other than the
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Indemnifying Party or (B) where an Indemnified Party or its Customer
modifies or directs the Indemnifying Party to modify such service and
(ii) no infringement would have occurred without such combined use or
modification; and
(d) any and all penalties imposed upon the Indemnifying
Party's failure to comply with the Communications Assistance to Law
Enforcement Act of 1994 ("CALEA") and, at the sole cost and expense of
the Indemnifying Party, any amounts necessary to modify or replace any
equipment, facilities or services provided to the Indemnified Party
under this Agreement to ensure that such equipment, facilities and
services fully comply with CALEA.
13.2. Notwithstanding anything to the contrary contained herein, in no
event shall an Indemnifying Party have an obligation to indemnify, defend, hold
the Indemnified Party harmless or reimburse the Indemnified Party or its
Customers for any Loss arising out of a Claim for liquidated damages asserted
against such Indemnified Party.
13.3. Whenever a Claim shall arise for indemnification under this
SECTION 13.0. the relevant Indemnified Party, as appropriate, shall promptly
notify the Indemnifying Party and request the Indemnifying Party to defend the
same. Failure to so notify the Indemnifying Party shall not relieve the
Indemnifying Party of any liability that the Indemnifying Party might have,
except to the extent that such failure prejudices the Indemnifying Party's
ability to defend such Claim. The Indemnifying Party shall have the right to
defend against such liability or assertion in which event the Indemnifying Party
shall give written notice to the Indemnified Party of acceptance of the defense
of such Claim and the identity of counsel selected by the Indemnifying Party.
Until such time as Indemnifying Party provides such written notice of acceptance
of the defense of such Claim, the Indemnified Party shall defend such Claim, at
the expense of the Indemnifying Party, subject to any right of the Indemnifying
Party, to seek reimbursement for the costs of such defense in the event that it
is determined that Indemnifying Party had no obligation to indemnify the
Indemnified Party for such Claim. The Indemnifying Party shall have exclusive
right to control and conduct the defense and settlement of any such Claims
subject to consultation with the Indemnified Party. The Indemnifying Party shall
not be liable for any settlement by the Indemnified Party unless such
Indemnifying Party has approved such settlement in advance and agrees to be
bound by the agreement incorporating such settlement. At any time, an
Indemnified Party shall have the right to refuse a compromise or settlement and,
at such refusing Party's cost, to take over such defense; provided that in such
event the Indemnifying Party shall not be responsible for, nor shall it be
obligated to indemnify the relevant Indemnified Party against, any cost or
liability in excess of such refused compromise or settlement. With respect to
any defense accepted by the Indemnifying Party, the relevant Indemnified Party
shall be entitled to participate with the Indemnifying Party in such defense if
the Claim requests equitable relief or other relief that could affect the rights
of the Indemnified Party and also shall be entitled to employ separate counsel
for such defense at such Indemnified Party's expense. If the Indemnifying Party
does not accept the defense of any indemnified Claim as provided above, the
relevant Indemnified Party shall have the right to employ counsel for such
defense at the expense of the Indemnifying Party. Each Party agrees to cooperate
and
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to cause its employees and agents to cooperate with the other Party in the
defense of any such Claim and the relevant records of each Party shall be
available to the other Party with respect to any such defense, subject to the
restrictions and limitations set forth in SECTION 17.0.
14.0 LIMITATION OF LIABILITY
14.1. A Party shall be responsible only for the service(s) and
facility(ies) (including Resale Services provided by Reseller and other
Telecommunications Services provided by Ameritech) which are provided by that
Party, its authorized agents, subcontractors, or others retained by such
parties, and neither Party shall bear any responsibility for the services and
facilities provided by the other Party, its agents, subcontractors, or others
retained by such parties. Except as otherwise provided in SECTION 13.0, a Party
shall not be liable to the other Party for any Loss, defect or equipment failure
caused by the conduct of the other Party, the other Party's Customers, agents,
servants, contractors or others acting in aid or in concert with the other
Party.
14.2. Except for indemnity obligations under SECTION 13.0, Ameritech's
liability to Reseller for any Loss relating to or arising out of any negligent
act or omission in its performance of this Agreement, whether in contract, tort
or otherwise, shall be limited to the total amount properly charged to Reseller
by Ameritech for the service(s) or function(s) not performed or improperly
performed. Notwithstanding the foregoing, in cases involving any Claim for a
Loss associated with the installation, provision, termination, maintenance,
repair or restoration of a Resale Service provided for a specific Reseller
Customer, liability shall be limited to the greater of: (i) the total amount
properly charged to Reseller for the service or function not performed or
improperly performed and (ii) the amount Ameritech would have been liable to its
Customer if the comparable retail service was provided directly to its Customer.
14.3. A Party may, in its sole discretion, provide in its tariffs and
contracts with its Customers or third parties that relate to any service,
product or function provided or contemplated under this Agreement that, to the
maximum extent permitted by Applicable Law, such Party shall not be liable to
such Customer or third party of (i) any Loss relating to or arising out of this
Agreement, whether in contract, tort or otherwise, that exceeds the amount such
Party would have charged the applicable person for the service, product or
function that gave rise to such Loss and (ii) any Consequential Damages (as
defined in SECTION 14.4). To the extent a Party elects not to place in its
tariffs or contracts such limitation(s) of liability, and the other Party incurs
a Loss as a result thereof, such Party shall indemnify and reimburse the other
Party for that portion of the Loss that would have been limited had the first
Party included in its tariffs and contracts the limitation(s) of liability
provisions referenced in this SECTION 14.3.
14.4. In no event shall either Party have any liability whatsoever to
the other Party for any indirect, special, consequential, incidental or punitive
damages, including but not limited to loss of anticipated profits or revenue or
other economic loss in connection with or arising from anything said, omitted or
done hereunder (collectively, "CONSEQUENTIAL DAMAGES"), even if the other Party
has been advised of the possibility of such damages; provided, that the
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foregoing shall not limit a Party's obligation under SECTION 13.0 to indemnify,
defend and hold the other Party harmless against any amounts payable to a third
party, including any losses, costs, fines, penalties, criminal or civil
judgments or settlements, expenses (including attorneys' fees) and
Consequential Damages of such third party.
14.5. Ameritech shall not be responsible for mistakes that appear in
Ameritech's listings, 9-1-1 and information databases or for incorrect referrals
of customers to Reseller for any ongoing Reseller services, sales or repair
inquiries, and with respect to such mistakes or incorrect referrals, Reseller
shall indemnify and hold Ameritech harmless from any and all Losses incurred on
account thereof by third parties (including Reseller's Customers or employees).
Notwithstanding anything to the contrary contained herein, Ameritech's liability
to Reseller and any third party shall be limited to the maximum extent permitted
by Section 36-8-16-18 of the Indiana Code.
14.6 Ameritech shall not be responsible for Reseller's or Reseller's
Customer's integration of service components. Ameritech shall not be responsible
for the manner in which the use of Resale Services or the associated charges of
Resale Services are allocated to others by Reseller in reselling the Resale
Services. All applicable rates and charges for the Resale Service shall be
billed to and be the responsibility of Reseller.
14.7 No remedy set forth in this Agreement is intended to be exclusive
and each and every remedy shall be cumulative and in addition to any other
rights or remedies now or hereafter existing under Applicable Law or otherwise.
15.0 TERMINATION
15.1. Ameritech shall have the right to terminate this Agreement if
Reseller has not obtained within ninety (90) days after the Effective Date
certification from the Commission as a reseller or LEC within the State of
Indiana. Termination shall be effective upon Reseller's receipt of written
notice thereof.
15.2. If Reseller terminates this Agreement prior to the Service Start
Date, or if Ameritech terminates this Agreement pursuant to SECTION 15.1,
Reseller shall reimburse Ameritech for its reasonable and demonstrable costs
(including any direct, out-of-pocket costs incurred by Ameritech on behalf of
Reseller) of implementing the terms of this Agreement up to the date of
cancellation.
15.3. Except with respect to Reseller's failure to pay past due
undisputed amounts as set forth in SECTION 11.7, when a Party believes that the
other Party is in violation of a material term or condition of this Agreement
("DEFAULTING PARTY"), it shall provide written notice to such Defaulting Party
of such violation prior to commencing the dispute resolution procedures set
forth in SECTION 18.1 and it shall be resolved in accordance with the procedures
established in Section 18.1.
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15.4. Upon termination or expiration of this Agreement in accordance
with this SECTION 15.0:
(a) each Party shall comply immediately with its obligations set
forth in SECTION 17.4; and
(b) each Party shall promptly pay all amounts (including any
interest charges) for all services provided to and/or performed for
such Party and all expenses that are properly accrued or incurred on
behalf of such Party by the other Party prior to such expiration or
termination.
16.0 REGULATORY APPROVAL
16.1. The Parties understand and agree that this Agreement will be
filed with the Commission for approval by such Commission pursuant to Section
252 of the Act. If the Commission, the FCC or any court rejects any portion of
this Agreement, the Parties agree to meet and negotiate in good faith to arrive
at a mutually acceptable modification of the rejected portion and related
provisions; provided that such rejected portion shall not affect the validity of
the remainder of this Agreement.
16.2. The Parties acknowledge that the respective rights and
obligations of each Party as set forth in this Agreement are based on the text
of the Act and the rules and regulations promulgated thereunder by the FCC and
the Commission as of the Effective Date. In the event of any amendment of the
Act, or any legislative, regulatory, judicial order, rule or regulation or other
legal action that revises or reverses the Act, the FCC's First Peport and Order
in CC Docket Nos. 96-98 and 95-185 or any applicable Commission order or
arbitration award purporting to apply the provisions of the Act (individually
and collectively, an "AMENDMENT TO THE ACT"), either Party may by providing
written notice to the other Party require that the affected provisions be
renegotiated in good faith and this Agreement be amended accordingly to reflect
the pricing, terms and conditions of each such Amendment to the Act relating to
any of the provisions in this Agreement. If any such amendment to this Agreement
affects any rates or charges of the services provided hereunder, such amendment
shall be retroactively effective as determined by the Commission and each Party
reserves its rights and remedies with respect to the collection of such rates or
charges, including the right to seek a surcharge before the applicable
regulatory authority.
16.3. If any legislative, regulatory, judicial or other legal action
(other than an Amendment to the Act, which is provided for in SECTION 16.2)
materially affects the ability of a Party to perform any material obligation
under this Agreement, a Party may, on thirty (30) days' written notice
(delivered not later than thirty (30) days following the date on which such
action has become legally binding), require that the affected provision(s) be
renegotiated, and the Parties shall renegotiate in good faith such mutually
acceptable new provision(s) as may be required; provided that such affected
provisions shall not affect the validity of the remainder of this Agreement.
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17.0 PROPRIETARY INFORMATION
17.1. DEFINITION OF PROPRIETARY INFORMATION.
17.1.1. "PROPRIETARY INFORMATION" means:
(a) all proprietary or confidential information of a Party (a
"Disclosing Party") including specifications, drawings, sketches,
business information, forecasts, records (including each Party's
records regarding Performance Benchmarks), Customer Proprietary Network
Information, Customer Usage Data, audit information, models, samples,
data, system interfaces, computer programs and other software and
documentation that is furnished or made available or otherwise
disclosed to the other Party or any of such other Party's Affiliates
(individually and collectively, a "Receiving Party") pursuant to this
Agreement and, if written, is marked "CONFIDENTIAL" or "PROPRIETARY" or
by other similar notice or if oral or visual, is identified as
"CONFIDENTIAL" OR "PROPRIETARY" at the time of disclosure; and
(b) any portion of any notes, analyses, data, compilations,
studies, interpretations or other documents prepared by any Receiving
Party to the extent that the same contain, reflect, are derived from,
or are based upon, any of the information described in subsection (a)
above, unless such information contained or reflected in such notes,
analyses, etc. is so commingled with the Receiving Party's information
that disclosure could not possibly disclose the underlying proprietary
or confidential information (such portions of such notes, analyses,
etc. referred to herein as "Derivative Information").
17.1.2. The Disclosing Party will use its reasonable efforts
to follow its customary practices regarding the marking of tangible
Proprietary Information as "CONFIDENTIAL," "PROPRIETARY," or other
similar designation. The Parties agree that the designation in writing
by the Disclosing Party that information, is confidential or
proprietary shall create a presumption that such information is
confidential or proprietary to the extent such designation is
reasonable.
17.1.3. Notwithstanding the requirements of this SECTION 17.0,
all information relating to the Customers of a Party, including
information that would constitute Customer Proprietary Network
Information of a Party pursuant to the Act and FCC rules and
regulations, and Customer Usage Data, whether disclosed by one Party to
the other Party or otherwise acquired by a Party in the course of the
performance of this Agreement, shall be deemed "Proprietary
Information."
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17.2. DISCLOSURE AND USE.
17.2.1 Each Receiving Party agrees that from and after the Effective
Date:
(a) all Proprietary Information communicated, whether before,
on or after the Effective Date, to it or any of its contractors,
consultants or agents ("REPRESENTATIVES") in connection with this
Agreement shall be held in confidence to the same extent as such
Receiving Party holds its own confidential information; provided that
such Receiving Party or Representative shall not use less than a
reasonable standard of care in maintaining the confidentiality of such
information;
(b) it will not, and it will not permit any of its employees,
Affiliates or Representatives to disclose such Proprietary Information
to any third person;
(c) it will disclose Proprietary Information only to those of
its employees, Affiliates and Representatives who have a need for it in
connection with the use or provision of services required to fulfill
this Agreement; and
(d) it will, and will cause each of its employees, Affiliates
and Representatives to use such Proprietary Information only to perform
its obligations under this Agreement or to use services provided by the
Disclosing Party hereunder and for no other purpose, including its own
marketing purposes.
17.2.2 A Receiving Party may disclose Proprietary Information of a
Disclosing Party to its Representatives who need to know such information to
perform their obligations under this Agreement; provided that before disclosing
any Proprietary Information to any Representative, such Party shall notify such
Representative of such person's obligation to comply with this Agreement. Any
Receiving Party so disclosing Proprietary Information shall be responsible for
any breach of this Agreement by any of its Representatives and such Receiving
Party agrees, at its sole expense, to use its reasonable efforts (including
court proceedings) to restrain its Representatives from any prohibited or
unauthorized disclosure or use of the Proprietary Information. Each Receiving
Party making such disclosure shall notify the Disclosing Party as soon as
possible if it has knowledge of a breach of this Agreement in any material
respect. A Disclosing Party shall not disclose Proprietary Information directly
to a Representative of the Receiving Party without the prior written
authorization of the Receiving Party.
17.2.3 Proprietary Information shall not be reproduced by any Receiving
Party in any form except to the extent (i) necessary to comply with the
provisions of SECTION 17.3 and (ii) reasonably necessary to perform its
obligations under this Agreement. All such reproductions shall bear the same
copyright and proprietary rights notices as are contained in or on the original.
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17.2.4 This SECTION 17.2 shall not apply to any Proprietary Information
which the Receiving Party can establish to have:
(a) been disclosed by the Receiving Party with the Disclosing Party's
prior written consent;
(b) become generally available to the public other than as a result of
disclosure by a Receiving Party;
(c) been independently developed by a Receiving Party by an individual
who has not had knowledge of or direct or indirect access to such Proprietary
Information;
(d) been rightfully obtained by the Receiving Party from a third person
without knowledge that such third person is obligated to protect its
confidentiality; provided that such Receiving Party has exercised commercially
reasonable efforts to determine whether such third person has any such
obligation; or
(e) been obligated to be produced or disclosed by Applicable Law;
provided that such production or disclosure shall have been made in accordance
with SECTION 17.3.
17.3. GOVERNMENT DISCLOSURE.
17.3.1. If a Receiving Party desires to disclose or provide to the
Commission, the FCC or any other governmental authority any Proprietary
Information of the Disclosing Party, such Receiving Party shall, prior to and as
a condition of such disclosure, (i) provide the Disclosing Party with written
notice and the form of such proposed disclosure as soon as possible but in any
event early enough to allow the Disclosing Party to protect its interests in the
Proprietary Information to be disclosed and (ii) attempt to obtain in accordance
with the applicable procedures of the intended recipient of such Proprietary
Information an order, appropriate protective relief or other reliable assurance
that confidential treatment shall be accorded to such Proprietary Information.
17.3.2. If a Receiving Party is required by any governmental authority
or by Applicable Law to disclose any Proprietary Information, then such
Receiving Party shall provide the Disclosing Party with written notice of such
requirement as soon as possible and prior to such disclosure. Upon receipt of
written notice of the requirement to disclose Proprietary Information, the
Disclosing Party, at its expense, may then either seek appropriate protective
relief in advance of such requirement to prevent all or part of such disclosure
or waive the Receiving Party's compliance with this SECTION 17.3 with respect to
all or part of such requirement.
17.3.3. The Receiving Party shall use all commercially reasonable
efforts to cooperate with the Disclosing Party in attempting to obtain any
protective relief which
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such Disclosing Party chooses to seek pursuant to this SECTION 17.3. In the
absence of such relief, if the Receiving Party is legally compelled to disclose
any Proprietary Information, then the Receiving Party shall exercise all
commercially reasonable efforts to preserve the confidentiality of the
Proprietary Information, including cooperating with the Disclosing Party to
obtain an appropriate order or other reliable assurance that confidential
treatment will be accorded the Proprietary Information.
17.4. OWNERSHIP.
17.4.1. All Proprietary Information, other than Derivative Information,
shall remain the property of the Disclosing Party, and all documents or other
tangible media delivered to the Receiving Party that embody such Proprietary
Information shall be, at the option of the Disclosing Party, either promptly
returned to Disclosing Party or destroyed, except as otherwise may be required
from time to time by Applicable Law (in which case the use and disclosure of
such Proprietary Information will continue to be subject to this Agreement),
upon the earlier of (i) the date on which the Receiving Party's need for it has
expired and (ii) the expiration or termination of this Agreement.
17.4.2. At the request of the Disclosing Party, any Derivative
Information shall be, at the option of the Receiving Party, either promptly
returned to the Disclosing Party or destroyed, except as otherwise may be
required from time to time by Applicable Law (in which case the use and
disclosure of such Derivative Information will continue to be subject to this
Agreement), upon the earlier of (i) the date on which the Receiving Party's need
for it has expired and (ii) the expiration or termination of this Agreement.
17.4.3. The Receiving Party may at any time either return Proprietary
Information to the Disclosing Party or destroy such Proprietary Information. If
destroyed, all copies shall be destroyed and upon the written request of the
Disclosing Party, the Receiving Party shall provide the Disclosing Party written
certification of such destruction. The destruction or return of Proprietary
Information shall not relieve any Receiving Party of its obligation to treat
such Proprietary Information in the manner required by this Agreement.
18.0 DISPUTE RESOLUTION
18.1. Except as otherwise provided herein, any dispute, controversy or
claim (individually and collectively, a "Dispute") arising under this Agreement
shall be resolved in accordance with the procedures set forth in this SECTION
18.1. In the event of a Dispute between the Parties relating to this Agreement
and upon the written request of either Party, each of the Parties shall appoint
within five (5) Business Days after a Party's receipt of such request a
designated representative who has authority to settle the Dispute and who is at
a higher level of management than the persons with direct responsibility for
administration of this Agreement. The designated representatives shall meet as
often as they reasonably deem necessary in order to discuss the Dispute and
negotiate in good faith in an effort to resolve such Dispute. The
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specific format for such discussion will be left to the discretion of the
designated representatives, however, all reasonable requests for relevant
information made by one Party to the other shall be honored. If the Parties are
unable to resolve issues related to a Dispute within thirty (30) days after the
Parties' appointment of designated representatives as set forth above, the
Parties shall attempt in good faith to resolve the Dispute according to the
rules, guidelines or regulations of the Commission. Notwithstanding the
foregoing, in no event shall the parties permit the pending of a Dispute to
disrupt service to any Reseller Customer.
18.2. Notwithstanding the foregoing, this SECTION 18.0 shall not be
construed to prevent either Party from seeking and obtaining temporary equitable
remedies, including temporary restraining orders, if, in its judgment, such
action is necessary to avoid irreparable harm. Despite any such action, the
Parties will continue to participate in good faith in the dispute resolution
procedures described in this SECTION 18.0.
19.0 PUBLICITY
Neither Party nor its subcontractors or agents shall use the other
Party's trademarks, trade names, service marks or other proprietary marks in any
advertising, press releases, publicity matters or other promotional materials
without such other Party's prior written consent, except as permitted by
Applicable Law. In no event shall either Party mischaracterize the contents of
this Agreement or the business relationship of the Parties in any public
statement or in any representation to a governmental entity or business thereof.
20.0 SEVERABILITY
If any provision of this Agreement shall be held to be illegal, invalid
or unenforceable, each Party agrees that such provision shall be enforced to the
maximum extent permissible so as to effect the intent of the Parties, and the
validity, legality and enforceability of the remaining provisions of this
Agreement shall not in any way be affected or impaired thereby. If necessary to
effect the intent of the Parties, the Parties shall negotiate in good faith to
amend this Agreement to replace the unenforceable language with enforceable
language that reflect such intent as closely as possible.
21.0 MISCELLANEOUS
21.1. AUTHORIZATION.
21.1.1 Ameritech Services, Inc. is a corporation duly
organized, validly existing and in good standing under the laws of the
State of Delaware. Ameritech Information Industry Services, a division
of Ameritech Services, Inc., has full power and authority to execute
and deliver this Agreement and to perform the obligations hereunder on
behalf of and as agent for Ameritech Indiana.
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21.1.2 Reseller is a corporation duly organized, validly
existing and in good standing under the laws of the state of Florida
and has full power and authority to execute and deliver this Agreement
and to perform its obligations hereunder. Reseller represents and
warrants to Ameritech that it has been certified as an LEC by the
Commission and is authorized to provide in the Territory the services
contemplated hereunder.
21.1.3 Each Party represents to the other Party that the
person signing this Agreement on behalf of such Party is properly
authorized to enter into this Agreement. Each Party further
acknowledges that it has read this Agreement, understood it, and agrees
to be bound by all of its terms and conditions.
21.2. COMPLIANCE WITH APPLICABLE LAW. Each Party shall comply with all
applicable federal, state, and local laws, rules, and regulations (collectively,
"APPLICABLE LAW") applicable to its performance under this Agreement. Nothing in
this Agreement shall be construed as requiring or permitting either Party to
contravene any mandatory requirement of Applicable Law.
21.3. SUBCONTRACTING. Either Party may subcontract the performance of
its obligations under this Agreement without the prior written consent of the
other Party; provided, however, that the Party subcontracting such obligation
shall remain fully responsible for (i) the performance of such obligation, (ii)
payments due its subcontractors and (iii) such subcontractors' compliance with
the terms, conditions and restrictions of this Agreement.
21.4. INDEPENDENT CONTRACTOR. Ameritech shall provide the Resale
Services hereunder as an independent contractor and nothing herein shall be
construed as creating any other relationship between the Parties. Each Party and
each Party's contractor shall be solely responsible for the withholding or
payment of all applicable federal, state and local income taxes, social security
taxes and other payroll taxes with respect to their employees, as well as any
taxes, contributions or other obligations imposed by applicable state
unemployment or workers' compensation acts. Each Party has sole authority and
responsibility to hire, fire and otherwise control its employees.
21.5. FORCE MAJEURE. Neither Party shall be liable for any delay or
failure in the performance of any part of this Agreement from any cause beyond
its control and without its fault or negligence, including, without limitation,
acts of nature, acts of civil or military authority, government regulations,
embargoes, epidemics, terrorist acts, riots, insurrections, fires, explosions,
earthquakes, nuclear accidents, floods, work stoppages, equipment failure, power
blackouts, volcanic action, other major environmental disturbances, unusually
severe weather conditions, inability to secure products or services of other
persons or transportation facilities or acts or omissions of transportation
carriers (collectively, a "FORCE MAJEURE EVENT"). If a Force Majeure Event shall
occur, the Party affected shall give prompt notice to the other Party of such
Force Majeure Event specifying the nature, date of inception and expected
duration of such Force Majeure Event, whereupon such obligation or performance
shall
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be suspended to the extent such Party is affected by such Force Majeure Event
during the continuance thereof or be excused from such performance depending on
the nature, severity and duration of such Force Majeure Event (and the other
Party shall likewise be excused from performance of its obligations to the
extent such Party's obligations relate to the interfered performance). The
affected Party shall use its reasonable efforts to avoid or remove the cause of
nonperformance and the Parties shall give like notice and proceed to perform
with dispatch once the causes are removed or cease.
21.6. GOVERNING LAW. Unless otherwise provided by Applicable Law,
this Agreement shall be governed by the domestic laws of the State of Indiana
without reference to conflict of law provisions.
21.7. NON-ASSIGNMENT. Reseller may not assign or transfer (whether by
operation of law or otherwise) this Agreement (or any rights or obligations
hereunder) to a third person without the prior written consent of Ameritech;
provided that Reseller may assign or transfer this Agreement to its Affiliate by
providing prior written notice to Ameritech of such assignment or transfer;
provided, further, that such assignment is not inconsistent with Applicable Law
(including, the Affiliate's obligation to obtain proper Commission certification
and approvals) or the terms and conditions of this Agreement. Notwithstanding
the foregoing, Reseller may not assign or transfer this Agreement (or any rights
or obligations hereunder) to its Affiliate if that Affiliate is a party to an
agreement with Ameritech under Sections 251/252 of the Act. Any attempted
assignment or transfer that is not permitted is void ab initio.
21.8. NON-WAIVER. No waiver of any provision of this Agreement shall be
effective unless the same shall be in writing and properly executed by or on
behalf of the Party against whom such waiver or consent is claimed. Failure of
either Party to insist on performance of any term or condition of this Agreement
or to exercise any right or privilege hereunder shall not be construed as a
continuing or future waiver of such term, condition, right or privilege.
21.9. NOTICES. Notices given by one Party to the other Party under this
Agreement shall be in writing and shall be (a) delivered personally, (b)
delivered by express delivery service, (c) mailed, certified mail or first class
U.S. mail postage prepaid, return receipt requested or (d) delivered by
facsimile to the following addresses of the Parties:
To Reseller:
United States Telecommunications, Inc.
▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇
▇▇▇▇▇ ▇▇▇
▇▇▇▇▇, ▇▇ ▇▇▇▇▇
Attn: ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇/▇▇▇▇▇▇ ▇▇▇▇▇
Facsimile: (▇▇▇) ▇▇▇-▇▇▇▇
34
38
To Ameritech:
Ameritech Information Industry Services
▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇ ▇
▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇
Attn.: Vice President - Network Providers
Facsimile: (▇▇▇) ▇▇▇-▇▇▇▇
with a copy to:
Ameritech Information Industry Services
▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇ ▇
▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇
Attn.: Vice President and General Counsel
Facsimile: (▇▇▇) ▇▇▇-▇▇▇▇
or to such other address as either Party shall designate by proper notice.
Notices will be deemed given as of the earlier of (i) the date of actual
receipt, (ii) the next Business Day when notice is sent via express mail or
personal delivery, (iii) three (3) days after mailing in the case of first
class or certified U.S. mail or (iv) on the date set forth on the confirmation
in the case of facsimile.
21.10. JOINT WORK PRODUCT. This Agreement is the joint work product of
the Parties and has been negotiated by the Parties and their respective counsel
and shall be fairly interpreted in accordance with its terms and, in the event
of any ambiguities, no inferences shall be drawn against either Party.
21.11. NO THIRD PARTY BENEFICIARIES; DISCLAIMER OF AGENCY. This
Agreement is for the sole benefit of the Parties and their permitted assigns,
and nothing herein express or implied shall create or be construed to create any
third party beneficiary rights hereunder. Except for provisions herein expressly
authorizing a Party to act for another, nothing in this Agreement shall
constitute a Party as a legal representative or agent of the other Party, nor
shall a Party have the right or authority to assume, create or incur any
liability or any obligation of any kind, express or implied, against or in the
name or on behalf of the other Party unless otherwise expressly permitted by
such other Party. Except as otherwise expressly provided in this Agreement, no
Parry undertakes to perform any obligation of the other Party, whether
regulatory or contractual, or to assume any responsibility for the management of
the other Party's business.
21.12. NO LICENSE; AFFIRMATION OF PROPRIETARY RIGHTS. No license under
patents, copyrights or any other Intellectual Property right (other than the
limited license to use consistent with the terms, conditions and restrictions of
this Agreement) is granted by Ameritech to Reseller nor shall any license be
implied or arise by estoppel with respect to any transactions contemplated under
this Agreement. Both Parties acknowledge that each shall not acquire any
proprietary or Intellectual Property rights in any Proprietary Information
disclosed, furnished
35
39
or made available by the other Party hereunder or any enhancement, improvement,
revision, derivative work, extension, update or modification to any such
Proprietary Information or any aspect thereof.
21.13. NECESSARY APPROVALS. Each Party shall be responsible for
obtaining and keeping in effect all approvals from, and rights granted by,
governmental authorities, building and property owners, other carriers, and any
other persons that may be required in connection with the performance of its
obligations under this Agreement. Each Party shall reasonably cooperate with the
other Party in obtaining and maintaining any required approvals and rights for
which such Party is responsible.
21.14. INSURANCE. At all times during the term of this Agreement, each
Party shall keep and maintain in force at such Party's expense all insurance
required by Applicable Law, general liability insurance in the amount of at
least $10,000,000 and worker's compensation insurance. Upon request from the
other Party, each Party shall provide to the other Party evidence of such
insurance (which may be provided through a program of self-insurance).
21.15. GOOD FAITH PERFORMANCE. Each Party shall act in good faith in
its performance under this Agreement and, in each case in which a Party's
consent or agreement is required or requested hereunder, such Party shall not
unreasonably withhold or delay such consent or agreement, as the case may be.
21.16. NOTICE OF CHANGES. If a Party (i) makes a change in its network
that will materially affect the interoperability of its network with the other
Party or (ii) changes Operations Support Systems functions that affect the
operations of the other Party, the Party making the change shall provide
reasonable advance written notice of such change to the other Party to the
extent required by and within such time period as determined by the FCC or the
Commission and their respective rules and regulations.
21.17. DESIGNATION OF AFFILIATE. Each Party may without the consent of
the other Party fulfill its obligations under this Agreement by itself or may
cause its Affiliates to take some or all of such actions to fulfill such
obligations. Upon such designation, the Affiliate shall become a primary obligor
hereunder with respect to the delegated matter, but such designation shall not
relieve the designating Party of its obligations as co-obligor hereunder. Any
Party which elects to perform its obligations through an Affiliate shall cause
its Affiliate to take all action necessary for the performance hereunder of such
Party's obligations. Each Party represents and warrants that if an obligation
under this Agreement is to be performed by an Affiliate, such Party has the
authority to cause such Affiliate to perform such obligation and such Affiliate
will have the resources required to accomplish the delegated performance.
21.18. SURVIVAL. The Parties' obligations under this Agreement which by
their nature are intended to continue beyond the termination or expiration of
this Agreement shall survive the termination or expiration of this Agreement,
including without limitation, SECTIONS 6.8, 7.9, 11.0, 12.0, 13.0, 14.0, 15.0,
17.0, and 21.11.
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40
21.19. ENTIRE AGREEMENT. The terms contained in this Agreement and any
Schedules, Exhibits, tariffs and other documents or instruments referred to
herein, which are incorporated into this Agreement by this reference, constitute
the entire agreement between the Parties with respect to the subject matter
hereof, superseding all prior understandings, proposals and other
communications, oral or written, other than the Nondisclosure Agreement.
Notwithstanding the Nondisclosure Agreement and except as otherwise provided
herein, the provisions of this Agreement (and not the Nondisclosure Agreement)
shall apply to the treatment, disclosure and use following the date of this
Agreement of all Proprietary Information which is communicated to a Receiving
Party on or after the date of this Agreement. Neither Party shall be bound by
any pre-printed terms additional to or different from those in this Agreement
that may appear subsequently in the other Party's form documents, purchase
orders, quotations, acknowledgments, invoices or other communications. This
Agreement may only be modified by a writing signed by an officer of each Party.
IN WITNESS WHEREOF, this Agreement has been executed by the Parties as
of the Effective Date.
UNITED STATES AMERITECH INFORMATION
TELECOMMUNICATIONS, INC. INDUSTRY SERVICES, A DIVISION
OF AMERITECH SERVICES, INC.,
ON BEHALF OF AMERITECH
INDIANA
By: /s/ ▇▇▇▇▇▇ ▇▇▇▇▇ By: /s/ ▇▇▇▇ ▇. ▇▇▇
----------------------------- ------------------------------
Name: ▇▇▇▇▇▇ ▇▇▇▇▇ Name: ▇▇▇▇ ▇. ▇▇▇
--------------------------- ----------------------------
Title: Vice President Title: President
-------------------------- ---------------------------
41
SCHEDULE 2.2
RESALE SERVICES
The Resale Services provided hereunder are those Telecommunications
Services set forth in the Resale Tariff(s). The interim rates, charges and
prices for such Resale Services are as ordered by the Commission in Causes Nos.
39983 and 40571-INT-01 and shall be replaced by these rates, charges and prices
established by the Commission in the Permanent Rate Docket.
42
SCHEDULE 5.3
IMPLEMENTATION PLAN
[To be agreed upon by the Parties.)
Sch. 5.3 - 1
43
SCHEDULE 5.4
SERVICE ORDERING AND PROVISIONING EI FUNCTIONALITY
The Provisioning EI will provide Reseller with the ability to:
a) Obtain, during sales discussions with a Customer, access to the
following Ameritech Customer service record data in a manner which is
transparent to the Customer:
- Billing telephone number/name/address
- Service Location Address
- Working telephone number(s) on the account
- Existing service and features
- Blocking
- CLASS Features
- Telephone Assistance Programs, Telephone Relay Service and
similar services indicator
- Special Exemption Status indicator
- Directory Listing Information
- Information necessary to identify the IntraLATA toll provider
and InterLATA provider, as applicable.
b) Obtain information on all features and services available;
c) Enter the Reseller Customer order for all desired features and
services;
d) Assign a telephone number (if the Reseller Customer does not have one
assigned);
e) Establish the appropriate directory listing;
f) Determine if a service call is needed to install the line or service;
g) Schedule dispatch and installation, if applicable;
h) Provide installation dates to Customer;
i) Order local intraLATA toll service and enter Reseller Customer's choice
of primary interexchange carrier on a single, unified order; and
j) Suspend, terminate or restore service to a Reseller Customer.
Ameritech will support four (4) transaction types: Assume; Change; New;
and Delete, as described in Ameritech's Electronic Service Guide, which is based
on TCIF Customer Service, Issue 5. Notwithstanding the foregoing, Reseller shall
be entitled to place orders to
Sch. 5.4 - 1
44
transfer a Customer to Reseller without identifying the specific features and
services being subscribed by such Customer at the time of the request
("MIGRATION-AS-IS"). However, unless agreed to by Ameritech, Migration-As-Is
will not include any service subscribed which is not a Telecommunications
Service.
Reseller may request that the standard interval for provisioning will
be expedited if Ameritech's standard intervals do not meet the Reseller
Customer's requested due date. Orders will be expedited by Ameritech on the same
basis as it expedites orders for itself and its subsidiaries, Affiliates and
retail Customers.
Sch. 5.4 - 2
45
SCHEDULE 5.12
RESALE MAINTENANCE PROCEDURES
1. Ameritech shall provide repair, maintenance, and testing, for all
Resale Services in accordance with the terms and conditions of this SCHEDULE
5.12.
2. Ameritech technicians shall provide repair service that is equal in
quality to that provided to Ameritech Customers; trouble calls from Reseller
Customers shall receive response time priority that is at parity to that of
Ameritech Customers and shall be based on trouble severity, regardless of
whether the Customer is a Reseller Customer or an Ameritech Customer.
3. Ameritech shall provide Reseller with the same scheduled and
non-scheduled maintenance, including required and recommended maintenance
intervals and procedures, for all Resale Services provided to Reseller under
this Schedule that it currently provides for the maintenance of its own network.
Ameritech shall provide Reseller notice of any scheduled maintenance activity
which may impact Reseller's Customers on the same basis it provides such notice
to its subsidiaries, Affiliates, other resellers and its retail Customers.
Scheduled maintenance shall include such activities as switch software
retrofits, power tests, major equipment replacements, and cable rolls.
4. Ameritech shall provide notice of non-scheduled maintenance activity
that may impact Reseller Customers. Ameritech shall provide maintenance as
promptly as possible to maintain or restore service and shall advise Reseller
promptly of any such actions it takes.
5. If service is provided to Reseller Customers before the EI for
maintenance is established between Reseller and Ameritech, Reseller will
transmit repair calls to Ameritech repair bureau by telephone.
6. Ameritech repair bureau, including the Maintenance EI shall be
on-line and operational twenty-four (24) hours per day, seven (7) days per week
except when preventative maintenance and software revisions require an
out-of-service condition. Ameritech will provide Reseller a twenty-four (24)
hour advanced notification of such out-of-service conditions.
7. Ameritech shall provide progress reports and status-of-repair
efforts to Reseller upon request, and at a frequency interval to be determined
by Ameritech. Ameritech shall inform Reseller of restoration of Resale Service
after an outage has occurred.
8. Maintenance charges for premises visits by Ameritech technicians
shall be billed by Reseller to its Customer, and not by Ameritech. The Ameritech
technician shall, however, present the Customer with unbranded form detailing
the time spent, the materials used, and an indication that the trouble has
either been resolved or that additional work will be necessary, in which case
the Ameritech technician shall make an additional appointment with the Customer.
Sch. 5.12 - 1
46
The Ameritech technician shall obtain the Customer's signature when available
upon said form, and then use the signed form to input maintenance charges into
Ameritech's repair and maintenance database.
9. Dispatching of Ameritech technicians to Reseller Customer premises
shall be accomplished by Ameritech pursuant to a request received from Reseller.
The EI established between the Parties shall have the capability of allowing
Reseller to receive trouble reports, analyze and sectionalize the trouble,
determine whether it is necessary to dispatch a service technician to the
Customer's premises, and verify any actual work completed on the Customer's
premises.
10. Upon receiving a referred trouble from Reseller, the Ameritech
technician will offer a dispatch appointment and quoted repair time dependent
upon Ameritech's force-to-load condition. Ameritech's maintenance administrators
will override this standard procedure on a non-discriminatory basis, using the
same criteria as Ameritech uses to expedite intervals for itself and its
subsidiaries, Affiliates and retail Customers.
Sch. 5.12 - 2
47
SCHEDULE 7.1
FORM OF REPRESENTATION OF AUTHORIZATION (1\)
This Representation of Authorization is delivered by Party A, a
____________ corporation with offices at ______________________________________
___________________________________ ("Party A") to Party B, a corporation
with offices at _______________________________________ ("Party B") pursuant to
that certain Agreement dated as of ________________, 1998 by and between the
Parties (the "Resale Agreement"). Capitalized terms used but not otherwise
defined herein shall have the meanings ascribed in the Resale Agreement.
Party A hereby represents to Party B, for purposes of obtaining a
Customer's Customer Proprietary Network Information ("CPNI") or for placing an
order to change or establish a Customer's service, that it is a duly
certificated LEC and that it is authorized to obtain CPNI and to place orders
for Telephone Exchange Service (including Resale Service) upon terms and
conditions contained herein.
1. With respect to requests for CPNI regarding prospective Customers of
Party A, Party A acknowledges that it must obtain written authorization in the
form of a signed letter ("LETTER") that explicitly authorizes Party A to have
access to the prospective Customer's CPNI. The Letter must be signed by the
prospective Customer or the prospective Customer's authorized representative. In
order to obtain the CPNI of the prospective Customer, Party A must submit to
Party B the Letter. If Party A cannot provide a Letter, then Party B shall not
provide CPNI to Party A.
2. With respect to placing a service order for Telephone Exchange
Service (including Resale Services) for a Customer, Party A acknowledges that it
must obtain (i) a Letter or (ii) authorization through other means permitted by
Applicable Law that governs a PLEC change ("DOCUMENTATION OF AUTHORIZATION"),
in each case that explicitly authorizes Party A to change such Customer's PLEC
and provide Telephone Exchange Service to such Customer. The Documentation of
Authorization must be made by the prospective Customer or Customer's authorized
representative. Party A need not submit the Documentation of Authorization to
process a service order. However, Party A hereby represents that it will not
submit a service order to Party B unless it has obtained appropriate
Documentation of Authorization from the prospective Customer and has such
Documentation of Authorization in its possession.
--------------------
(1/) For purposes of this SCHEDULE 7.1, "PARTY A" means the carrier
requesting access to a prospective Customer's CPNI and "PARTY B" means
the Party that provides the CPNI. As provided in SECTION 7.1. each
Party shall deliver to the other Party a Representation of
Authorization in the form of this SCHEDULE 7.1.
Sch. 7.1 - 1
48
3. The Documentation of Authorization must clearly and accurately
identify Party A and the prospective Customer. Party B will only disclose CPNI
to agents of Party A identified in the Letter or Documentation of Authorization.
4. Party A acknowledges that if the PLEC of its prospective Customer is
a carrier other than Party B, Party B may have incomplete, inaccurate or no CPNI
on such prospective Customer. In such cases, Party A agrees that it, and not
Party B, has the sole obligation to request the CPNI of such prospective
Customer from that Customer's PLEC.
5. Party A shall retain all Documentation of Authorization in its files
for as long as Party A provides Telephone Exchange Service to the Customer or
for as long as Party A makes requests for information on behalf of the Customer.
6. Party A shall make Documentation of Authorization available for
inspection by Party B during normal business hours. In addition, Party A shall
provide Documentation of Authorization for Customers or prospective Customers to
Party B upon request.
7. Party A is responsible for, and shall hold Party B harmless from,
any and all Losses resulting from Party B's reliance upon Party A's
representations as to its authority to act on behalf of a Customer or
prospective Customer in obtaining CPNI from Party B or placing a service order
with Party B for Telephone Exchange Service. In addition, Party A acknowledges
that Party B makes no representation or warranty as to the accuracy or
completeness of any CPNI disclosed hereunder and that Party B shall have no
liability to Party A in connection therewith.
8. If Party A fails to abide by the procedures set forth herein, Party
B reserves the right to insist upon the submission of a Letter or other
Documentation of Authorization for each Customer in connection with a request
for a service order.
9. This Representation of Authorization shall commence on the date
noted below and shall continue in effect until termination or expiration of the
Resale Agreement.
Dated this _______ day of _________________ 1998.
PARTY A
By:
--------------------------------
Title:
-----------------------------
Printed Name:
----------------------
Sch. 7.1 - 2
49
SCHEDULE 7.2
PROCEDURES FOR THE SELECTION OF PRIMARY LOCAL EXCHANGE CARRIERS
In the event that Reseller submits an order under this Agreement, and
the Customer notifies Ameritech within the greater of ninety (90) days or two
(2) billing cycles of the date Reseller submitted such order that it did not
authorize Reseller to provide local exchange Telecommunications Services to such
Customer ("Unauthorized Switching"), Reseller must provide Ameritech with that
Customer's Documentation of Authorization within three (3) Business Days after
Ameritech's request. In the event that Reseller cannot provide the Documentation
of Authorization within three (3) Business Days, Reseller must within three (3)
Business Days thereafter:
- notify Ameritech to change the Customer back to the carrier
providing service to the Customer before the change to
Reseller was made, and
- provide any information and billing records Reseller has
obtained relating to such Customer to the prior carrier; and
- pay Ameritech $50.00 per line to compensate Ameritech for
switching the Customer back to the original carrier.
Reseller's Customer or Ameritech's Customers may request Ameritech to
permit changes of their Primary Local Exchange Company (PLEC) only upon end user
password-based notification to Ameritech that such Customer wishes to change its
PLEC. In such a situation, Ameritech will not change such Customer's PLEC
without such password-based notification.
SCHEDULE 7.2 - 1
50
SCHEDULE 8.7
Resale Performance Activities (2)
A. Installation
1. Installation Intervals
a. POTS
(1) Percentage Installed on Time
(2) Installation Interval More Than Six (6)
Business Days
b. HICAP: Percentage of Missed Appointments
c. SUBRATE: Percentage of Missed Appointments
2. New Service Failures
a. POTS: Percentage of New Service Failures During First
Seven (7) Calendar Days from Installation Date
b. HICAP: Percentage of New Service Failures During
First Thirty (30) Calendar Days from Installation
Date
c. SUBRATE: Percentage of New Service Failures During
First Thirty (30) Calendar Days from Installation
Date
B. Repair
1. Time to Repair
a. POTS: If and as required by the Commission,
out-of-service in excess of twenty-four (24) hours
b. HICAP: Percentage of Repairs Not Completed within two
(2) hours
----------------
(2) As applicable, measured from the date/time of Ameritech's receipt of an
accurate, complete and valid Service Order.
Sch. 8.7 - 1
51
c. SUBRATE: Percentage of Repairs Not Completed within
three and one-half (3 1/2) hours
2. Percentage of Initial Trouble Reports
Percentage of Code 4 Troubles
C. Time to Provide Firm Order Confirmation
1. Switched Services: Percentage of Firm Order Confirmations
Provided within four (4) Business Days of Receipt of Service Order
2. HICAP Services: Percentage of Firm Order Confirmations
provided within one (1) Business Day of Receipt of Service Order
D. Speed of Answer - Measured on an aggregate basis of all calls placed
to:
1. Service Center: Percentage of Calls to Service Center made
during normal business hours that are answered within ten (10) seconds
2. Repair Center: Percentage of Calls to Repair Center that are
answered within twenty (20) seconds.
3. Operator Services: Toll Assistance Speed of answer (seconds).
4. Operator Services: Directory Assistance Speed of answer
(seconds).
Sch. 8.7 - 2
52
SCHEDULE 8.8
DIRECTORY LISTINGS
1.0 DIRECTORY LISTINGS. Ameritech shall cause the Publisher to include
Primary Listings of Reseller's Customers ("Reseller Directory
Customers") in its White Pages Directories under the following terms
and conditions:
1.1 Publisher will publish the Primary Listing of Reseller Directory
Customers located within the geographic scope of Publisher's
directories at no charge.
1.2 Listings of such Reseller Directory Customers will be interfiled
with listings of customers of Ameritech and other LEC's serving the
same geographic area where such listings are included within a
directory.
1.3 Ameritech or its Publisher must receive all Primary Listings of
Reseller Directory Customers prior to the service order close date for
the directory in which those listings are to appear. Ameritech or its
Publisher will provide Reseller with appropriate service order close
dates within thirty (30) days of this information becoming available.
1.4 At no charge, Publisher may include the Primary Listings of
Reseller Directory Customers that are provided to Ameritech in other
directories published by Publisher or its Affiliate.
1.5 Nothing in this Agreement shall restrict Ameritech's Publisher's
authority as publisher of the directories from altering the geographic
scope, directory life, headings, content or format of the directories.
Publisher will provide information on such alterations at the same time
such information is provided to Ameritech.
2.0 LISTING AND LISTING UPDATES. Reseller will provide Reseller Directory
Customer Listings and Listing Updates to Ameritech or its Publisher on
a nonexclusive basis as follows:
2.1 Reseller shall provide its Reseller Directory Customer Listings to
Ameritech in a mutually agreeable form and format. Reseller
acknowledges that Ameritech or its Publisher may impose a charge for
changes to Reseller Directory Customer Listings previously provided by
Reseller to Ameritech.
2.2 Within one (1) Business Day of installation, disconnection or other
change in service (including change of nonlisted or nonpublished
status) affecting the directory assistance database or the directory
listing of a Reseller Directory Customer, Reseller shall provide
Listing Updates to Ameritech in a form and format acceptable to
Ameritech.
Sch. 8.8 - 1
53
2.3 Subject to the rates, guidelines and regulations of the Commission,
Publisher or Ameritech may sell or license the use of Customer
Listings, or Listing Updates to third persons without the prior written
consent of Reseller; provided, however, that Publisher or Ameritech
will not:
(a) disclose nonlisted name and address information to any
third person, except as may be necessary to undertake delivery of
directories, or to perform other services contemplated under this
Agreement;
(b) disclose to any third person the identity of a Customer's LEC;
(c) sell or license such Customer listing information sorted by
carrier; or
(d) disclose listing information for individual cases where
Reseller has notified Ameritech not to include listing for third party
publication.
2.4 Publisher shall provide initial and secondary delivery of
appropriate White Page Directories for Reseller Directory Customers on
the same basis as Publisher delivers White Pages Directories to
Ameritech's retail Customers.
Sch. 8.8 - 2
54
SCHEDULE 9.2
BILLING AND COLLECTION SERVICES FOR ANCILLARY SERVICES
PLEASE INITIAL ONE:
------ Reseller elects not to be responsible for Information Services Traffic
and Ancillary Service Traffic and Reseller shall be solely responsible
for ordering blocking of such traffic on a per line basis when Reseller
submits an order. Reseller shall indemnify and hold Ameritech harmless
from any Losses arising out of Reseller's failure to order blocking for
resold lines.
------ Reseller shall be responsible for Information Services Traffic and
Ancillary Service Traffic and agrees to comply with the remaining terms
and conditions in this SCHEDULE 9.2.
1.0 DEFINITIONS
"555" is a service in which Providers offer information services for a
fee to Callers who dial a number using the "555" prefix.
"976" is a service in which Providers offer audio services for a fee to
Callers who dial a number using the "976" prefix.
"Abbreviated Dialing" is a service in which Providers offer information
services for a fee to Callers who dial a telephone number with less than seven
digits.
"Ancillary Services" include, but are not limited to, Abbreviated
Dialing, 555 services, 976 services, CPP Cellular services and CPP Paging
services.
"Caller" is the individual or entity placing a call to an Ancillary
Service and who thereby agrees to pay a charge associated with placing the call.
"Calling Party Pays Cellular" or "CPP Cellular" is a service where a
Caller placing a call to a cellular telephone agrees to pay the charges for the
call. Typically, an announcement is played to the Caller giving the Caller the
option to accept the charges to end the call without incurring charges.
"Calling Party Pays Paging" or "CPP Paging" is a service where a Caller
placing a call to a pager agrees to pay the charges for the call. Typically, an
announcement is played to the Caller giving the Caller the option to accept the
charges or to end the call without incurring charges.
"Provider" is the entity which offers an Ancillary Service to a Caller.
Sch. 9.2 - 1
55
BILLING AND COLLECTION SERVICES
2.1 Billing Services
Ameritech will provide Reseller with formatted records for
each Ancillary Services billable call in accordance with each
Provider's requested rates as specified in Exhibit A. Reseller shall
confirm receipt of such formatted records within twenty-four (24) hours
of receipt. Reseller will render bills on behalf of Ameritech on
Reseller's bills to Reseller's Customers in accordance with standard
Reseller billing processes and in the format specified in Exhibit B
("▇▇▇▇ Displays"). Reseller must ▇▇▇▇ for all calls using the Ancillary
Services when those calls are contained on the formatted records.
Reseller shall ▇▇▇▇ all calls within thirty (30) days of receiving the
tape.
Reseller must comply with all federal and state requirements
applicable to the provision of the Billing Services.
Reseller will provide Billing Services to Ameritech for the
Ancillary services described in this Agreement and for additional
Ancillary services that may be developed during the term of this
Agreement.
2.2 Collection Services
Reseller will provide collection services in connection with
bills rendered by Reseller ("Collection Services"). These Collection
Services consist of:
- Collecting payments remitted by Reseller's Customers for calls
placed to Ancillary Services billed hereunder;
- Adjusting Customer bills for Ameritech as set forth in
Paragraph 6.0 of this SCHEDULE 9.2;
- Responding to Customer inquiries and disputes;
- Remitting net proceeds to Ameritech, as provided in Paragraph
5.0 of this SCHEDULE 9.2;
- Undertaking preliminary collection activity for delinquent
accounts.
When an account being treated for collection by Reseller remains
delinquent in excess of thirty (30) days, or in the event telephone service to a
delinquent account is terminated, Reseller may, at its sole discretion, adjust
the amount due or declare the account uncollectible and remove the delinquent
amount from its Customer's ▇▇▇▇.
SCH. 9.2 - 2
56
2.3 Administration.
Attached as Exhibit C is a description of the process flow,
record types, and report format for the Settlement process under this Schedule
9.2.
3.0 COMPENSATION TO RESELLER
Ameritech shall pay for the Billing and Collection Services described
herein at the rates set forth in Exhibit D.
4.0 CHANGES TO PROVIDER'S SERVICES AND RATES
The amount which a Provider elects to charge those who place calls to
an Ancillary Service will be at Provider's sole discretion. Ameritech shall
provide to Reseller information concerning Provider's programs, including but
not limited to Provider's name, rates, type of program and tax status. This
information shall be provided as described in Exhibit E. Reseller's Customers
who place calls to a Provider's service will be invoiced monthly for all
billable Ancillary calls submitted by Ameritech. The charges for such submitted
billable Ancillary Service calls will be shown on the Caller's ▇▇▇▇ in the
format specified in Exhibit B.
5.0 SETTLEMENT WITH RESELLER
The amount due to Ameritech shall be the total of all billable charges
submitted to Reseller, less:
a. All charges due Reseller under Section 3.0 of this Schedule
9.2;
b. Amounts declared uncollectible as provided in Section 7.0 of
this Schedule 9.2;
c. Adjustments as provided in Section 6.0 of this Schedule 9.2;
Taxes collected from end user.
Reseller shall provide Ameritech with monthly reports of amounts
billed, amounts collected, amounts adjusted, uncollectible amounts and end user
taxes by taxing authority and by Provider including the program number and the
amount of taxes applied to the services, as described in Exhibit C. The monthly
statement is due to Ameritech by the fifth business day of every month. Payment
of amounts owed to Ameritech by Reseller shall be due within thirty (30) days
from the date of the monthly report. Late charges on past due amounts shall
accrue interest at the rate of 1.5% per month, or the highest rate allowed by
law, whichever is lower.
Upon termination of this Agreement for any reason, all sums due to
Ameritech hereunder shall be immediately due and payable.
Sch. 9.2 - 3
57
6.0 ADJUSTMENTS
Reseller may remove a disputed charge from a Customer's account within
sixty (60) days from the date of the message, provided that notice of the
adjustment is given by Reseller to Ameritech within sixty (60) days from the
date of the message. The form and procedure of this notice is specified in
Exhibit F.
7.0 UNCOLLECTIBLES
Reseller may recourse to Ameritech an actual uncollectible amount from
a Customer's account, provided that notice of the recourse of the uncollectible
amount is given by Reseller to Ameritech within one-hundred twenty (120) days
from the date of the message. The form and procedure of this notice is specified
in Exhibit F.
8.0 TAXES
8.1 Taxes Imposed on Services Performed by Reseller. Reseller shall be
responsible for payment of all sales, use or other taxes of a similar nature,
including interest and penalties, imposed on Reseller's performance of Services
under this Agreement.
8.2 Taxes on Ancillary Services. Reseller shall be responsible for
applying taxes as determined by Provider for all Ancillary messages billed
hereunder as specified in Exhibit E. Each Provider shall be responsible for
determining what taxes apply to the service it provides and for notifying
Ameritech of those taxes. Ameritech shall notify Reseller of this information
and pursuant to this Agreement Reseller shall ▇▇▇▇ and collect such taxes based
on information supplied by Provider and shall remit such taxes to Ameritech.
Reseller shall identify the amount of taxes and type of taxes, by Provider.
Ameritech shall then remit such collected taxes to the Provider. Provider shall
remit any taxes it owes to the taxing authority.
9.0 BLOCKING
Reseller shall comply with all federal and state requirements to block
Customer access to Ancillary Services upon Customer's request. Reseller shall
also block Customer access to Ancillary Services upon Ameritech's request, as
set forth in the Guidelines.
Sch. 9.2 - 4
58
EXHIBIT A
DAILY USAGE INFORMATION
Ameritech will send daily usage tapes, in EMR standard format, to
Reseller containing the following message information for services specified in
this agreement:
- date of the call
- calling number
- called number
- duration of call
- charge for the call excluding taxes
- identity of Provider (IP's Pseudo CIC Code as shown on the EMR
record, in the CIC Code field, positions 166 and 150-153)
Exh. A-1
59
EXHIBIT B
GENERAL GUIDELINES AND ▇▇▇▇ DISPLAYS
General Guidelines:
(1) Per regulatory guidelines, Provider's itemized call detail need to
appear on a separate section or separate page of end user's ▇▇▇▇.
(2) Adjustments must be shown on the end user's ▇▇▇▇. Adjustments may be
shown as individual line items or as a total adjustment amount.
(3) The adjustment phrase on the user's ▇▇▇▇ will read:
976 Information Provider Adj.
Adjustments CPP/C
Adjustments CPP/P
(4) See ▇▇▇▇ Displays on pages 61 and 62.
Exh. B - 1
60
EXHIBIT B
976 ▇▇▇▇ DISPLAY
--------------------------------------------------------------------------------
(1) IMPORTANT INFORMATION Charges for 976 messages are for
non-telecommunications services. You have 60 days of this ▇▇▇▇ to dispute a
billing error. You also have the right to withhold payment of the disputed
charges during the billing error review. No collection activity for disputed
charges will occur while the charges are under investigation. Your local and
long distance service cannot be disconnected for non-payment of 976 charges.
After investigation if it is determined that the disputed charges are
legitimate, the Information Provider may proceed with outside collections
against your account. Failure to pay legitimate 900 charges may result in
involuntary blocking of access to 976 services. Voluntary blocking of access to
976 services is available upon request from your local Exchange Provider.
(2) NO. (3) DATE (4) TIME (5) PLACE CALLED (6) NUMBER (7) CODE (8) MIN (9) AMOUNT (10) TOTAL
976 CALLS
1 5-27 924A WEATHER IL 312 976 1212 1 .65
2 6-16 1040P RACINGXTRA IL 312 976 2222 2 1.70
3 6-16 1042P RACINGXTRA IL 312 976 2222 1 .85
4 6-16 1055P SPORTSPHN IL 312 976 1313 1 .85
5 6-16 1056P RACINGXTRA IL 312 976 2222 1 .85
6 6-16 1056P SPORTSPHN IL 312 976 1313 1 .85
7 6-16 1057P WEATHER IL 312 976 1212 1 .05
8 6-16 1105P RACINGXTRA IL 312 976 2222 1 .85
(11) 976 INFORMATION 7.65
PROVIDER ADJ. 0.00
----------------------------------------------------------------------------------------------------------------
LEGEND:
(1) Important Information = End User's rights for Pay-Per-Call Services.
(2) No. = Message Number
(3) Date = Date of message
(4) Time = Time of the call
(5) Place called = Name of 976 Program
(6) Number = Telephone Number of 976 Program
(7) Code - Not applicable
(8) MIN - Length of call in minutes
(9) Amount = Amount of the Call (rate on daily usage feed)
(10) Total 976 Calls = Total Amount due for all 976 calls
(11) Adjustments = Adjustments per line item or total adjustment amount.
▇▇▇. ▇ - ▇
▇▇
▇▇▇▇▇▇▇ ▇
CPP CELLULAR AND CPP PAGING ▇▇▇▇ DISPLAY
---------------------------------------------------------------------------------------------------------------------------------
(1) (2) (3) (4) Place Called (5) Number (6) (7) (8) Amount
No. Date Time Code Min
---------------------------------------------------------------------------------------------------------------------------------
CALLS TO PAGING NETWORK, INC.
1 ▇▇-▇ ▇▇▇▇▇ MOBILE USE CH ▇▇▇ ▇▇▇ ▇▇▇▇ AD 1 .25
2 ▇▇-▇ ▇▇▇▇▇ MOBILE USE CH ▇▇▇ ▇▇▇ ▇▇▇▇ AD 1 .25
3 ▇▇-▇ ▇▇▇▇▇ MOBILE USE CH ▇▇▇ ▇▇▇ ▇▇▇▇ AD 4 1.00
Subtotal 1.50
CALLS TO FREEDOM PAGE
9 ▇▇-▇ ▇▇▇▇▇ MOBILE USE CH ▇▇▇ ▇▇▇ ▇▇▇▇ AD 1 .25
10 ▇▇-▇ ▇▇▇▇▇ MOBILE USE CH ▇▇▇ ▇▇▇ ▇▇▇▇ AD 1 .25
11 ▇▇-▇ ▇▇▇▇▇ MOBILE USE CH ▇▇▇ ▇▇▇ ▇▇▇▇ AD 1 .25
12 ▇▇-▇ ▇▇▇▇▇ MOBILE USE CH ▇▇▇ ▇▇▇ ▇▇▇▇ AE 1 .25
(9) Subtotal 1.00
CALLS TO AMERITECH CELLULAR
15 ▇▇-▇ ▇▇▇▇▇ MOBILE USE CH ▇▇▇ ▇▇▇ ▇▇▇▇ AD 1 .20
16 ▇▇-▇ ▇▇▇▇▇ MOBILE USE CH ▇▇▇ ▇▇▇ ▇▇▇▇ AD 1 .20
17 ▇▇-▇ ▇▇▇▇▇ MOBILE USE CH ▇▇▇ ▇▇▇ ▇▇▇▇ AD 11 2.20
Subtotal 2.60
CALLS TO CELLULAR ONE
25 ▇▇-▇ ▇▇▇▇▇ MOBILE USE CH ▇▇▇ ▇▇▇ ▇▇▇▇ AE 1 .40
26 ▇▇-▇ ▇▇▇▇▇ MOBILE USE CH ▇▇▇ ▇▇▇ ▇▇▇▇ AE 3 1.20
Subtotal 1.60
(10) TOTAL ITEMIZED CALLS .70
(11) ADJUSTMENTS CPP/P 0.00
ADJUSTMENTS CPP/C 0.25
---------------------------------------------------------------------------------------------------------------------------------
LEGEND:
(1) No. = Message Number AE = Evening (11) Adjustments = Adjustments per line item
(2) Date = Date of message AN = Night and weekend or tool adjustment amount per service
(3) Time = Time of the call (7) MIN. = Length of call in units
(4) Place called = MOBILE USE CH
(5) Number = Called Number (8) Amount = Amount of the Call (rate on
daily usage feed)
(6) Code = Code: Time of day (9) Subtotal = Subtotal Per Provider
AD = Day (10) Total Itemized Calls = Total Amount
due for all cellular and paging services
▇▇▇. ▇ - ▇
▇▇
▇▇▇▇▇▇▇ ▇
▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ GUIDELINES
See the 976, CPP/C and CPP/P flow for Resellers
Separate Settlement Statement required by service type, per state. See
Settlement Statement Format on Pages 7 and 8.
Use Pages 9-14 for data exchange guidelines.
Use the following information for sending the electronic details, Settlement
Statement and payments to Ameritech.
Electronic data:
Arrangements will be worked out with each Reseller based on Reseller's
Questionnaire.
Send Settlement Statement to:
AIIS- Billing Operations
▇▇▇ ▇. ▇▇▇▇▇▇▇▇▇ ▇▇. - ▇▇▇▇▇ ▇▇▇▇▇
▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇
Tel: (▇▇▇) ▇▇▇-▇▇▇▇
Fax: ▇-▇▇▇-▇▇▇-▇▇▇▇
Bank information:
Ameritech-Resale Account
▇.▇. ▇▇▇ ▇▇▇▇▇▇
▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇-▇▇▇▇
Wire Transfer information:
Bank-One Milwaukee
Account Number: 020904860
Reference Lockbox Number: 689775
ABA Routing Number: ▇▇▇▇▇▇▇▇▇
In addition, fax a transmittal referencing lockbox number and service
type to AIIS Billing Operations at the address listed above.
Exh. C - I
63
Agreement for the Provision of Billing and
Collection Services for Ancillary Services
Exhibit C
976.CPP/C. and CPP/P Flow For Resellers
AIIS SETTLEMENT SYSTEM
* Resellers copy of 976, CPP/C and
CPP/P daily usage from Camps
-----------------------------
CAMPS for
audit trail purposes. *Information Provider
*Sends Daily Usage File to ---------------> * Receives billing detail record ----> receives settlement statement
and CPP/P (electronic) from Reseller to from AIIS
Reseller including 976.CPP/C * Generate settlement statement to
---------------------------- Provider. ----------------------------
* Billed message
* Unbilled message
* Adjustments
* Uncollectibles
* Billed Taxes
-------------------------------
---------------------------------
RESELLER
*Receives Daily usage File From
Camps.
------------------------------
-------------------------------------------------
RESELLER AIIS Billing Operations
* Bills Usage to their end user. * Receives paper copy of settlement
* Sends billing details record (electronic data) to AIIS --------------------------> Statement from Reseller
- Billed messages * Receives fax identifying payment
- Unbilled message from Reseller
- Adjustments
- Uncollectibles
- Billed Taxes
* Sends paper copy of settlement statement to AIIS * End
Billing Operations ------------> User receives
- Billed Revenue Invoice from reseller
- Unbilled messages
- Taxes withheld
- Adjustments and
- Uncollectibles.
* Sends payment to Bank or Lockbox
* Sends fax identifying payment to AIIS Billing Operations
---------------------------> Bank/Lockbox
* Receives payment from Reseller
▇▇▇. ▇ - ▇
▇▇
▇▇▇▇▇▇▇ ▇
▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ FORMAT
RESELLER NAME
PURCHASE OF ACCOUNTS RECEIVABLE STATEMENT-SERVICE TYPE
CARRIER: Ameritech - IL
▇▇▇▇ MONTH: JAN., 1997
PAGE: 1 OF 2
ISSUE DATE: 2/5/97
DUE DATE: 3/5/97
INVOICE NO.: 12345
Total Billed Revenue $ 1,000.00
Total Billed Taxes $ 180.00
Federal Tax $ 75.00
Detail by IP
IP#1 $ 50.00
IP#2 $ 25.00
State Taxes $ 40.00
Detail by IP
IP#1 $ 30.00
IP#2 $ 10.00
Local Taxes $ 65.00
Local Tax 1 (Identify Taxing Authority)
Detail by IP
IP#1 $ 10.00
IP#2 $ 5.00
Local Tax 2 (Identify Taxing Authority)
Detail by IP
IP#1 $ 5.00
IP#2 $ 5.00
LEGEND:
Carrier = Ameritech - (State), State = IL, IN, MI, OH, WI
Invoice NO = ?
IP#N = Information Provider Name
▇▇▇. ▇-▇
▇▇
▇▇▇▇▇▇▇ ▇
▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ FORMAT
RESELLER NAME
PURCHASE OF ACCOUNTS RECEIVABLE STATEMENT-SERVICE TYPE
CARRIER: Ameritech - IL
▇▇▇▇ MONTH: JAN., 1997
PAGE: 1 OF 2
ISSUE DATE: 2/5/97
DUE DATE: 3/5/97
INVOICE NO.: 12345
3. Resourced Adjustments/Uncollectibles $ 100.00
Adjustments $ 40.00
Detail by IP $ 15.00
IP#1 $ 25.00
IP#2 $ 10.00
Federal Tax
Detail by IP $ 5.00
IP#1 $ 5.00
IP#2 $ 25.00
State Taxes
Detail by IP $ 10.00
IP#1 $ 15.00
IP#2 $ 25.00
Local Taxes
Local Tax 1 (Identify Taxing Authority)
Detail by IP $ 10.00
IP#1 $ 5.00
IP#2
Local Tax 2 (Identify Taxing Authority)
Detail by IP $ 5.00
Adjust IP#1 $ 5.00
---------
Late P IP#2 $1,080.00
Net Due (Line 4 + 5) $ 50.00
---------
$1,130.00
Billing Service Charge (7D*$.03) ($ 295.35)
10,000
Total Messages (5)
Duplicate Messages (150)
Unbilled Messages 9,845
Total A D. Actual Messages Billed ---------
$ 834.65
Exh. C-4
66
EXHIBIT C
RECORD TYPES FOR DATA EXCHANGE
Record Type CPP PPP 976
DAILY USAGE TO CLEC 010133 010133 010116
HEADER 202201 202201 202201
TRAILER 202202 202202 202202
▇▇▇▇ REVENUE OR UNBILLABLE USAGE FROM CLEC 010133 010133 010116
HEADER 202203 202203 202203
TRAILER 202204 202204 202204
ADJUSTMENTS/UNCOLLECTIBLES FROM CLEC 450133 450133 450116
HEADER 202219 202219 202219
TRAILER 202220 202220 202220
TAX SUMMARY FROM ▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇
HEADER 202203 202203 202203
TRAILER 202204 202204 202204
A copy of all messages received by the Reseller from CAMPS for end-user
billing of Ancillary Services should be sent to AIIS with the Return Code (pos.
70-71) populated with one of the Bellcore standard values. Some expected values
to be used in this case are:
00 - no return code; the call was billed to the end-user
06 - the end Customer has already been disconnected
09 - other; there is no return code to match the reason
10 - the Customer does not belong to the CLEC receiving the billing
record
38 - the Customer has uncollectible final account status
39 - duplicate record
40-99 - represent invalid or unreadable formatting in the records;
refer to Bellcore guide (may use 40 for all if guide is unavailable)
Exh. C-5
67
EXHIBIT C
RECORD TYPES FOR DATA EXCHANGE
Those messages returned with value 00 are expected to have been used in
the calculations of the Total Billed Revenue on the Purchase of Accounts
Receivable Statements. Those with values greater than 00 are counted on the
statements as Unbilled Messages. All messages for all statements for the month
for a specific Issue Date may be placed in one file with the header and trailer
given above unless the file exceeds 100,000 records.
The Reseller must populate these fields in the 202203 and 202219
headers:
- Record ID
- Date Created
- Invoice Number (2-digit sequence number per dataset name for
tracking missing files)
- Local IC Info (pos. 40-46) must contain the Reseller's ID:
- the ACNA in positions 40-42
- the CIC in positions 43-45
- space filler in position 46
- Reserved area at positions 123-127 must contain the last five digits
of the Invoice Number of the Purchase of Accounts Receivable
Statement
- Host Receipt Date (pos. 129-134) must match the Issue Date of the
Purchase of Accounts Receivable Statements
The Reseller must populate these fields in the 2022C4 and 202220
trailers:
- Record ID
- Date Created
- Grand Total Count (pos. 111-117) must contain the number of records
or messages in the file not including the header or trailer.
Adjustments and Uncollectible billed charges must be returned in record
types 450133 and 450116. These are 175 byte records with an added module
containing billing name and address information. The following fields must be
populated in these records (here we are employing non-standard use of some of
the data fields):
- Record ID
- Date Created
- From Number
- Customer Code (if applicable)
- To Number
- Customer Code (if applicable)
- Adjustment Amount (signed decimal field)
- Connect Time (of original call)
- Connect Date (of original call; use Date of Record field)
- Adjustment Reason (extended into From OCN field) as:
Exh. C-6
68
1. Adjustment Reason (pos. 70-71) values:
A = adjustment
U = uncollectible/writeoff
2. Adjustment Type (pos. 72-74) values:
CNC = Call not completed
CTO = Cut off
DAK = Denies all knowledge (see Reason Code Modifier below)
INR = Incorrect rate
PTR = Poor transmission
RCG = Rebill
SIA = Uncollectible final ▇▇▇▇
TNC = Disputed call duration
WNO = Wrong number reached
3. Adjustment Type Modifier (pos. 75); only used when Adjustment
Type is DAK, values:
A = Refusal to pay
D = Denies all knowledge - other
E = Duplicate billing
F = Fraud
L = PIC change not authorized
M = Misquoted charges
S = Customer unaware of info service charges
T = Paid directly to provider
U = Misleading advertising, info service
V = Never received info or offering, product damaged or poor
quality
- Non-published indicator (use pos. 76 of From OCN field)
values:
N = Customer's number is not published
P = Customer's number is published
- Billing Number
- Billed Date
- Settlement Period (Issue Date of PAR)
- Indicator 14 should have value of '5' to indicator
the existence of Module 006-A
- Billing Name and Address Module 006-A (starts at
position 176) follow exhibit C-2
- Ending Module 999-A
Billed and adjusted taxes are to be returned in record types RITRO1. (Format
TBD)
Exh. C-7
69
Billing Name and Address
Module 006-A
Number Version Module ID Module Length
001 002 003 Name/Address Indicator X
004 A 9
005 006 007 9
008 009 X
010 - 034 Billing Name X
035 - 059 Billing Name/Address
060 - 084 Billing Name/Address X
085 - 109 Billing Name/Address X
110-134 Post Office, State, Zip Code
FIELD CHARACTERISTICS
9 - Numeric
X - Alphanumeric
MODULE DESCRIPTION
A 134-position module consisting of a 2-digit; NAME/ADDRESS INDICATOR,
a 25 position BILLING NAME field, two 25-position BILLING NAME/ADDRESS fields, a
25-position BILLING ADDRESS and a 25-position POST OFFICE, STATE, ZIP CODE
field.
This module is designed for use whenever a billing name and address
must be associated with a record (e.g., billing name and address associated with
a post-billing adjustment).
The content of this module are designed by the NAME/ADDRESS INDICATOR
as follows:
21 = Name 1, Post Office 5
23 = Name 1, Name/Address 2, Name/Address 3, Post Office 5
27 = Name 1, Name/Address 2, Name/Address 3, Address 4, Post Office 5
37 = Name 1, Name/Address 2, Name/Address 3, Address 4, Post Office 5
NOTE: Fields not used will be overlaid with next used field. For example, if
Name/Address 2, Name/Address 3, and Address 4 are not used, Post Office
5 will be in the second field (Name/Address 2) and the Name/Address
Indicator will be set to 21.
The NAME/ADDRESS INDICATOR is numeric.
THE BILLING NAME, BILLING NAME/ADDRESS, BILLING ADDRESS and POST OFFICE, STATE,
ZIP CODE fields are to be alphanumeric, left justified, with trailing blanks.
Exh. C-8
70
END OF MODULES
MODULE 999-A
Number Version Module ID
001 999 A
002 X
003
004
999
FIELD CHARACTERISTICS
9 - Numeric
X - Alphanumeric
MODULE DESCRIPTION
A 4-position module indicating that there are no more modules appended
to this record.
This module must be placed at the end of a record which contains at
least one module.
▇▇▇. ▇-▇
▇▇
▇▇▇▇▇▇▇ ▇
RESELLER COMPENSATION
Rate per billed message:
$0.03
▇▇▇. ▇-▇
▇▇
▇▇▇▇▇▇▇ E
PROVIDER'S INFORMATION
INITIAL NOTIFICATION:
Ameritech will fax a copy of the 976, CPP/C, CPP/P Sponsor and Program
List to Reseller within three (3) business days of receiving the following
information. Fax completed page to the Resale Service Center at ▇-▇▇▇-▇▇▇-▇▇▇▇.
Reseller
-----------------------------------------------------
Contact Name
-------------------------------------------------
Phone Number
-------------------------------------------------
Fax Number
--------------------------------------------------
Pager Number
--------------------------------------------------
Address
-----------------------------------------------------
City/State
---------------------------------------------------
Zip Code
-----------------------------------------------------
NOTE: Call the Resale Service Center at ▇-▇▇▇-▇▇▇-▇▇▇▇ with questions
regarding Sponsors and Program Lists.
UPDATES:
Ameritech will fax to the Reseller 976, CPP/C, CPP/P Program changes,
additions and/or deletions as they become available.
Exh. ▇-▇
▇▇
▇▇▇▇▇▇▇ ▇
GENERAL INFORMATION
Optional Blocking is available to consumer and business Customers that
want the capability to block direct calls to Provider's services covered in this
Schedule.
Customers attempting to reach programming from accounts where blocking
has been established will reach a recording informing them that the call cannot
be completed.
Adjustments - a dollar amount, either partial or full, that is credited
to a Customers account. The primary reason for adjustments are typically
Customers denying the call was made from their phone.
Uncollectible - the amount of a callers phone ▇▇▇▇ that has undeniable
charges that have never been paid by the caller. Undeniable charges are
determined by the state regulatory commissions and are typically Pay-Per-Call
services. When a caller's service is being terminated for non-payment, the
Pay-Per-Call charges are written off as uncollectible and passed back to the
Information Provider. The remainder of the ▇▇▇▇ is what must be paid by the
caller to reinstate their service.
Access to 976 service is prohibited by tariff from providing Group
Access Bridging (GAB) services whereby a caller can be connected to parties
other than the IP for the purpose of establishing a conference call.
Collect, operator assisted, calling card, and person-to-person calls to
976 are not allowed.
Collect and person-to-person calls to CPP/C and CPP/P are not allowed.
Calls from WATS, hotel/motel, Ameritech Public /semi-public telephones
and lines with Call Blocking will not be allowed to 976 service.
976 Call Blocking should not be added to accounts that have
Consumer/Business Toll Restrictions.
Call Blocking will be provided only where CO facilities permit.
Call Blocking may not be limited to specific programs.
Call Blocking does not block calls to other telephone companies'
numbers.
Call Blocking does not block long distance charges.
Exh. F-1
74
Reseller reserves the right to provide to the general public, upon
request, the complete name, address, and telephone number of the Information
Providers in response to inquiries and comments referring to the Information
Provider's service.
The first time an end user specifically disputes Pay-Per-Call charges,
end user must be informed of the availability of Call Blocking and disputed
charges are adjusted accordingly on end user's ▇▇▇▇. Inform end user that the
Information Provider may pursue collection of charges directly with end user.
After the end user specifically disputes charges, inform end user that
mandatory blocking will be established on end user's line and disputed amount is
adjusted accordingly on end user's ▇▇▇▇. Inform end user that the Information
Providers may pursue collection of charges directly with end user.
Adjustments granted as the result of refusal to pay, denies all
knowledge, unsatisfactory payment arrangements, etc., should be classified as an
uncollectible adjustment and blocking should be established after second
request.
On the database, call adjustments granted as the result of poor
transmission, call not completed or calls completed due to company failure to
establish blocking, such as service order issued incorrectly, should be
classified as correct charges on the Ameritech entity code (R or NBT).
MICHIGAN ONLY: Reseller-initiated Blocking can be added or removed as
needed. Blocking ran remain on the account until adjustments are cleared. There
is no time limit on how long blocking can be in effect.
Every reasonable effort should be made to collect legitimate
Pay-Per-Call charges. However, Reseller must not intentionally disconnect local
exchange telephone service for nonpayment of Pay-Per-Call charges.
Blocking must be imposed on those Customers who refuse to pay
legitimate Pay-Per-Call charges.
Exh. F-2
75
SCHEDULE 10.6
LAW ENFORCEMENT INTERFACES
1.0 INTRODUCTION. Consistent with Applicable Law, it is necessary for Reseller
and Ameritech to provide interface requirements to allow Reseller to use a
standard set of procedures for meeting the requirements of applicable law
enforcement agencies ("LAW ENFORCEMENT PROCESS"). The Law Enforcement Process
will enable Reseller to provide identical services to its Customers. These
services include Annoyance Call Bureau, wire intercept, wire trap, wire trace,
fraud control, physical security and subpoena management.
2.0 LAW ENFORCEMENT. Definition - The Law Enforcement Process assures that
Reseller (as a reseller of Resale Services) is in total compliance with law
enforcement requirements related to providing local Services to its Customers.
Ameritech (switch owner or access provider) agrees to support law enforcement
requirements as provided by the CALEA.
3.0 ANNOYANCE CALL BUREAU.
3.1. Definition - Ameritech Annoyance Call Bureau (AACB) conducts
investigations to help determine who the unwanted callers are after victims
receive annoying calls and files an official complaint with the local law
enforcement agency. Annoying calls are: threatening, harassing, obscene, prank,
hang-ups, unwanted sales pitches, and survey calls. The information obtained
will only be released to the local law enforcement agency.
3.2. When Reseller must initiate a wire trap or trace as a result of its
Customer receiving an annoying call (e.g., threatening, harassing, obscene,
prank, hang-ups, unwanted sales pitches, and survey calls), the following
operational interfaces should occur:
3.2.1. Reseller (the reseller) shall inform its Customer that they must
file a formal complaint with the local police department and obtain agency's
name, officer's name and case or report number.
3.2.2. Reseller shall contact Ameritech Annoyance Call Bureau on behalf
of its Customer and provide the required information to initiate trap or
call trace.
3.2.3. The AACB shall conduct investigations to determine who the
unwanted caller is; work with local police departments to gather evidence;
and even testify in court on behalf of Reseller Customers who have received
annoying calls. AACB will build case for and establish trap for twenty-one
(21) days. Reseller shall contact the AACB to renew the trap beyond
twenty-one (21) days.
3.2.4. The AACB shall provide to Reseller a toll free number which will
be accessible daily Monday through Friday from 8:00 a.m. - 5:00 p.m.
Sch. 10.6-1
76
3.2.5. For non-emergency (not life threatening) situations, Reseller
shall advise its Customer to contact its local Law Enforcement Agency and to
provide Reseller with required information to initiate a trap or call trace.
Reseller will contact AACB during standard operating hours to establish a
case. For emergency (life threatening) situations, Reseller shall inform its
Customer to contact its local Law Enforcement Agency and this Agency will
contact Ameritech to initiate a trap or call trace.
3.2.6. Additionally, for emergency situations, Ameritech corporate
security will provide Reseller representatives with an emergency security
contact number.
3.2.7. Reseller's Customer must contact Reseller with the dates and
times of the unwanted calls. Reseller shall fax the dates and times of the
unwanted calls to the Annoyance Call Bureau.
3.2.8. At the end of the tracing investigation (twenty-one (2l)-day
period), Ameritech Annoyance Call Bureau shall send written confirmation to
Reseller informing Reseller of the disposition of the case (i.e. successful
or non-successful). All evidence obtained on a successful case will be
forwarded to the local law enforcement agency that Reseller provided to the
AACB. Reseller shall inform its Customer of the results of the
investigation.
3.2.9. If Reseller Customers call Ameritech to initiate an annoying
call report, Ameritech shall advise the person receiving the annoying or
harassing to call Reseller.
4.0 WIRE INTERCEPT.
4.1. Definition - Requests from law enforcement agencies to conduct a form
of electronic or mechanical eavesdropping where, upon court order, law
enforcement officials surreptitiously monitor phone calls (e.g., conversations
or data) of Reseller Customers.
4.2. Operational Interface Requirements - The Law Enforcement Agency (e.g.,
local police department or government organization) shall serve Ameritech with a
court order, authorizing Ameritech to conduct a wire intercept on the Reseller
Customer line.
5.0 PEN REGISTER (DIAL NUMBER RECORDER).
5.1. Definition - Requests from law enforcement agencies to conduct a "form"
of identifying calls dialed by Reseller Customers in local Exchange Areas. A pen
register is a mechanical device that records the numbers dialed or pulsed on a
telephone by monitoring the electrical impulses caused when the dial on the
telephone is released. A pen register does not overhear oral communications and
does not indicate whether calls are actually completed; thus, there is no
recording or monitoring of the conversations.
5.2. Operational Interface Requirements - See Wire Intercept SECTION 4.1
Sch. 10.6-2
77
6.0 TRACE.
6.1. Definition - A form of electronic identification of calling numbers,
where, upon consent from the Reseller Customer (via Reseller) or court order,
law enforcement officials request a record of calling numbers to the premises of
the Reseller Customer.
6.2. Central Office Features - Call Trace is an advanced custom calling
feature which provides Reseller direct line Customers the ability to activate
the feature by dialing a designated code. This will automatically trace the
telephone number of the line used for the last call received by the Customer.
The traced number will not be provided to the Customer, but will be provided to
law enforcement officials.
7.0 SUBPOENA MANAGEMENT.
7.1. Definition - The law enforcement process initiated to compel the
production of certain specific documents (e.g. Customer information, name,
address, service type, call usage records, etc.) relevant to a legal proceeding,
are made and make them readily retrievable by local police departments,
government organizations, and attorneys. Other legal demands require the
capability to honor other legal process demands (e.g., establishment of dialed
number recorders, wire intercepts, & trace services, etc.)
7.2. Operational Interface Requirements - The law enforcement agency (e.g.,
local police department, government organization, or attorney) shall serve
Ameritech an original subpoena naming Ameritech in its court document for
requests for Customer information (see above definition). Ameritech shall
forward call trace information to the law enforcement agency for inquiries
regarding Reseller Customers. If the law enforcement agency serves Reseller the
original subpoena, Reseller shall forward a copy of the original subpoena to
Ameritech and advise the law enforcement agency to re-send an original subpoena
naming Ameritech in its court document. Ameritech shall notify Reseller of the
resolution of the investigation. However, Ameritech shall only provide the
results of the investigation to the proper law enforcement agency.
7.3. Operations Interface Requirements for calls originating from a long
distance carrier, computer, fax machine, pay phones, and telemarketing calls to
Reseller's Customers are pending further discussions with Ameritech.
Sch. 10.6-3
78
REPRESENTATION OF AUTHORIZATION
This Representation of Authorization is delivered by United States
Telecommunications, Inc., a Florida corporation with offices at ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇
▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇▇▇ ("RESELLER") to Ameritech Industry
Services, a division of Ameritech Services, Inc., a Delaware corporation with
offices at ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇ ▇▇▇▇▇, on
behalf of Ameritech Indiana ("AMERITECH") pursuant to that certain Agreement
dated as of August 10, 1998 by and between the Parties (the "RESALE AGREEMENT").
Capitalized terms used but not otherwise defined herein shall have the meanings
ascribed in the Resale Agreement.
Reseller hereby represents to Ameritech, for purposes of obtaining a
Customer's Customer Proprietary Network Information ("CPNI") or for placing an
order to change or establish a Customer's service, that it is a duly
certificated LEC and that it is authorized to obtain CPNI and to place orders
for Telephone Exchange Service (including Resale Service) upon terms and
conditions contained herein.
1. With respect to requests for CPNI regarding prospective Customers of
Reseller, Reseller acknowledges that it must obtain written authorization in the
form of a signed letter ("LETTER") that explicitly authorizes Reseller to have
access to the prospective Customer's CPNI. The Letter must be signed by the
prospective Customer or the prospective Customer's authorized representative. In
order to obtain the CPNI of the prospective Customer, Reseller must submit to
Ameritech the Letter. If Reseller cannot provide a Letter, then Ameritech shall
not provide CPNI to Reseller.
2. With respect to placing a service order for Telephone Exchange
Service (including Resale Services) for a Customer, Reseller acknowledges that
it must obtain (i) a Letter or (ii) authorization through other means permitted
by Applicable Law that governs a PLEC change ("DOCUMENTATION OF AUTHORIZATION"),
in each case that explicitly authorizes Reseller to change such Customer's PLEC
and provide Telephone Exchange Service to such Customer. The Documentation of
Authorization must be made by the prospective Customer or Customer's authorized
representative. Reseller need not submit the Documentation of Authorization to
process a service order. However, Reseller hereby represents that it will not
submit a service order to Ameritech unless it has obtained appropriate
Documentation of Authorization from the prospective Customer and has such
Documentation of Authorization in its possession.
3. The Documentation of Authorization must clearly and accurately
identify Reseller and the prospective Customer. Ameritech will only disclose
CPNI to agents of Reseller identified in the Letter or Documentation of
Authorization.
79
4. Reseller acknowledges that if the PLEC of its prospective Customer
is a carrier other than Ameritech, Ameritech may have incomplete, inaccurate or
no CPNI on such prospective Customer. In such cases, Reseller agrees that it,
and not Ameritech, has the sole obligation to request the CPNI of such
prospective Customer from that Customer's PLEC.
5. Reseller shall retain all Documentation of Authorization in its
files for as long as Reseller provides telephone Exchange Service to the
Customer or for as long as Reseller makes requests for information on behalf of
the Customer.
6. Reseller shall make Documentation of Authorization available for
inspection by Ameritech during normal business hours. In addition, Reseller
shall provide Documentation of Authorization for Customers or prospective
Customers to Ameritech upon request.
7. Reseller is responsible for, and shall hold Ameritech harmless from,
any and all Losses resulting from Ameritech's reliance upon Reseller's
representations as to its authority to act on behalf of a Customer or
prospective Customer in obtaining CPNI from Ameritech or placing a service order
with Ameritech for Telephone Exchange Service. In addition, Reseller
acknowledges that Ameritech makes no representation or warranty as to the
accuracy or completeness of any CPNI disclosed hereunder and that Ameritech
shall have no liability to Reseller in connection therewith.
8. If Reseller fails to abide by the procedures set forth herein,
Ameritech reserves the right to insist upon the submission of a Letter or other
Documentation of Authorization for each Customer in connection with a request
for a service order.
9. This Representation of Authorization shall commence on the date
noted below and shall continue in effect until termination or expiration of the
Resale Agreement.
Dated this 10th day of August 1998.
UNITED STATES TELECOMMUNICATIONS, INC.
By: /s/ ▇▇▇▇▇▇ ▇▇▇▇▇
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Title: Vice President
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Printed Name: ▇▇▇▇▇▇ ▇▇▇▇▇
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