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EXHIBIT 10.13
MASTER PURCHASE AND RESELLER/DISTRIBUTOR AGREEMENT
BETWEEN
UNISPHERE SOLUTIONS, INC.
AND
SIEMENS AKTIENGESELLSCHAFT
ICN GROUP, CARRIER SALES GERMANY, ICN VD/VT
UNISPHERE SOLUTIONS, INC.
XXX XXXXXXXXX XXXXX
XXXXXXXXXX, XX 00000, XXX
SIEMENS AKTIENGESELLSCHAFT, BERLIN AND MUNICH
Federal Republic of Germany,
Xxxxxxxxxxxxxx 00, 00000 Xxxxxx
Unisphere and Siemens being the "Parties"
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MASTER PURCHASE AND RESELLER/DISTIBUTOR AGREEMENT
THIS AGREEMENT is made effective as of the date written below by and between
Unisphere Solutions, Inc., a Delaware Corporation ("Unisphere"), having a
principal place of business at Xxx Xxxxxxxxx Xxxxx, Xxxxxxxxxx, Xxxxxxxxxxxxx
00000, XXX and Siemens Aktiengesellschaft, ICN Group, Carrier Sales Germany, ICN
VD/VT ("Reseller/Distributor"), having a principal place of business at
Xxxxxxxxxxxxxx 00, X-00000 Xxxxxx, Xxxxxxx Xxxxxxxx of Germany.
RECITALS OF FACT
1. Unisphere sells and licenses the products (the "Products") and services
named in the attached Exhibit B.
2. Reseller/Distributor intends to market, sell and sublicense the Products,
and Unisphere is willing to allow Reseller/Distributor to do so pursuant to
the terms and conditions of this Agreement.
NOW, THEREFORE, in consideration of their mutual promises and obligations
contained in this Agreement, the parties agree as follows:
1. TERM
This Agreement shall become effective as of the date written below and
shall continue in force for a period of sixty (60) months (the "Term"). Up until
one hundred eighty days (180) days prior to the expiration date of the Term,
either party shall have the right to propose a termination or renewal of this
Agreement upon such terms as such party deems appropriate and all terms of such
renewal are subject to negotiation and mutual agreement. In the event that
neither party elects to propose a termination or to re-negotiate the terms and
conditions hereof, this Agreement shall automatically renew upon the current
terms and conditions for an additional one (1) year period. If the Term of this
Agreement is so extended, the Term may then be further extended for additional
period(s) of one (1) year each provided that neither party then exercises its
rights to propose a termination or re-negotiation of the terms and conditions of
the Agreement one hundred eighty (180) days prior to the expiration of then
current Term (as so extended). Notwithstanding the foregoing, the parties hereto
acknowledge and agree that the Term of this Agreement may be terminated earlier
in accordance with the terms and provisions of Section 19.1 or Section 19.2
hereof.
2. APPOINTMENT OF SIEMENS
2.1 Appointment. Unisphere appoints as its Reseller/Distributor the following
division of Siemens Aktiengesellschaft: the ICN Group, Carrier Sales Germany,
ICN VD/VT, which division is hereinafter referred to as "Siemens" ) and Siemens
accepts such appointment to be Unisphere's nonexclusive independent
Reseller/Distributor during the Term for the resale and sublicense of the
Products in the following territory: (i) Germany; (ii) the international
affiliates of German Carriers, Service Providers and Enterprise Entities as
mutually agreed upon by the parties, (iii) non-US based international carriers
as mutually agreed upon by the parties, and (iv) international affiliates of
U.S. based carriers as mutually agreed upon by the
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parties; any such agreement shall be in the sole discretion of Unisphere, which
discretion shall be exercised in a commercially reasonable manner, and will be
set forth in Exhibit A hereto or in an amendment to Exhibit A hereto, (the
"Territory"), to customers in the Territory. Pricing for the Products shall be
as set out in Unisphere's then-current U.S. price list less any applicable
discount schedules (the "Price List") in Exhibit B.
2.2 Nonexclusive Reseller/Distributor. Siemens acknowledges that its
appointment under this Agreement is nonexclusive. Siemens also acknowledges
Unisphere's right in its sole discretion to appoint additional Resellers and/or
Distributors, and to make direct sales or additional distribution of the
Products or any other Unisphere products or services in the Territory to any
customers in that Territory without liability or obligation to Siemens.
3. SIEMENS' OBLIGATIONS
3.1 Sale of Product. Siemens shall use its best commercial efforts to sell,
sublicense and promote the Products within the Territory and shall not perform
any act that may hinder or interfere with, or disparage or damage the reputation
of, Unisphere and that of its products and services. In no event shall Siemens
make any representations or warranties regarding the Products which are not
included in or which are inconsistent with information provided by Unisphere to
Siemens; notwithstanding the foregoing, in the event that Siemens elects to
extend a warranty to a customer which is in excess of the limited warranty
provided by Unisphere to Siemens under the terms of Section 13 hereof, Siemens
shall be solely responsible therefor and shall indemnify and hold Unisphere
harmless from any and all claims, in accordance with Section 17 hereof.
Unisphere acknowledges and agrees that Siemens shall be entitled in its sole
discretion to sell competing products to Unisphere's products both within and
outside of the Territory.
3.2 Sales Plan. Siemens shall use its best commercial efforts to obtain the
annual sales goals contained in the sales plan (the "Sales Plan") mutually
developed by Unisphere and Siemens.
3.3 Trademarks. In selling or sublicensing the Products, Siemens shall retain
all Unisphere trademarks, logos, markings, colors or other insignia which are
affixed to the Products or related materials at the time of Unisphere's shipment
to Siemens. Siemens may only use Unisphere's name and trademarks in Siemens'
advertising and in trade shows in accordance with Unisphere's then current
guidelines on Trade Name and Trademark usage which will be provided, from time
to time to Siemens, provided, however, that Unisphere shall provide Siemens with
thirty (30) days advance notice of any commercial change to those guidelines and
Siemens shall have a period of ninety (90) days from issuance of such notice to
phase out its use of any materials prepared under those guidelines. The parties
agree that in the event that Unisphere institutes new guidelines for legal
reasons, no advance notice is required and Siemens is required to immediately
comply with the new guidelines upon receipt thereof. Unisphere expressly
prohibits any other direct or indirect use, reference to, or employment of
Unisphere's trademarks, logos, trade names or any other logos, trademarks or
trade names confusingly similar to Unisphere's unless otherwise authorized in
writing by Unisphere, which authorization shall be in Unisphere's sole
discretion. Siemens agrees to refrain from registering or applying to register
such trademarks, logos, or trade names in its own name and agrees that any
attempt to do so will constitute an event of default under this Agreement.
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3.4 Qualifications. Siemens represents that it has the facilities, resources,
personnel and experience to promote, advertise, market and sell the Products,
and to perform its obligations under this Agreement. Siemens represents that it
has the personnel and capabilities, once trained by Unisphere, to provide Level
1 and Level 2 support for the Products, except as otherwise specifically agreed
by the parties.
3.5 Training. Siemens agrees to attend technical product or similar training
seminars which may be periodically offered by Unisphere by sending sales and
support personnel at its own cost.; Product and training seminars, including
train the trainer training, shall be offered to Siemens at Unisphere's
then-current training prices provided, however, that Unisphere shall provide
Siemens with ten (10) seats per contract year for such training free of charge.
Such seminars will be conducted in English at locations in the continental U.S.
or Europe as designated by Unisphere. Siemens shall bear all travel, lodging,
meal and other expenses of its personnel connected with such seminars. Siemens
shall have the right to reproduce any training materials provided by Unisphere
for internal use only provided that all such copies shall include the copyright
notices and any other proprietary notices provided by Unisphere.
Unisphere shall provide to Siemens, upon mutually agreeable terms, and
Siemens must use commercially reasonable efforts to complete Sales training
classes for applicable Products, which will be conducted at a location, at times
and in a format to be determined by Unisphere based on commercially reasonable
business practices. Unisphere sales training shall be provided free of charge to
Siemens. Such seminars will be conducted in English. Siemens shall bear all
travel, lodging, meal and other expenses of its personnel connected with such
seminars. Siemens shall have the right to reproduce any training materials
provided by Unisphere for internal use only provided that all such copies shall
include the copyright notices and any other proprietary notices provided by
Unisphere.
3.6 Single Tier Reseller/Distributor. In recognition of the complexity of
computer networking technology and to ensure the success of Product sales,
Siemens shall remain a single-tier Reseller/Distributor of Unisphere Products,
selling directly to end-users/customers. On a case-by-case basis, Siemens may
request to act as a second-tier reseller/distributor by appointing a
reseller/distributor to sell the Products within the Territory, provided that
Unisphere may grant or deny such requests in its sole discretion, which
discretion shall be exercised in a commercially reasonable manner, and, if it
consents to any such request, that agreement shall be set forth in writing
signed by the Parties and Siemens shall be obligated to provide support for
those Products sold by that reseller/distributor. Siemens shall notify Unisphere
in writing of any request to appoint a second-tier reseller/distributor,
indicating the identity and location of the proposed second-tier
reseller/distributor together with a description of the territory in which the
proposed reseller/distributor will operate, the customers it will support and
the Siemens' business reason for the request, and Unisphere shall respond to
each such written request within ten (10) business days from receipt thereof.
Unisphere hereby agrees that Siemens shall be entitled to sell the Products in
the Territory to those customers in those specific corresponding countries as
set forth in Exhibit A hereto through its sales outlets, which are defined to
include the following: (i) Siemens AG; (ii) a subsidiary of Siemens AG; or (iii)
an affiliated entity which is either partially or wholly-owned by Siemens AG,
(hereinafter referred to as the "Siemens Sales Outlets").
3.7 Local Compliance. Siemens shall inform Unisphere of the requirements of any
governmental authorities concerning approval of the Products in the Territory.
Siemens shall obtain all such approvals after obtaining Unisphere's consent
prior to making any filings with
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applicable approving authorities. Unisphere shall bear the cost of such filings,
including equipment and filing fees, in those countries where Unisphere elects
to have the applications filed in its own name, which list shall be included in
Exhibit C to this Agreement, as amended from time to time; in all other
countries, the parties shall agree to the filing process and costs on a
case-by-case basis by mutual agreement. Except as otherwise expressly agreed to
by Unisphere, Siemens agrees to obtain any such approvals in Unisphere's name.
The parties agree to cooperate in these filings by providing reasonably
necessary information and documentation.
3.8 Import Compliance. Siemens shall use commercially reasonable efforts to
secure any required import certificates and end-user statements, and shall
perform all activities requested or required to legally import the Products into
the Territory. Siemens agrees to use commercially reasonable efforts to support
any processes and procedures to obtain any required United States Government
export authorizations, including those of the Departments of Commerce or State.
Upon Unisphere's reasonable request, Siemens also agrees to provide Unisphere
with a Letter of Assurance certifying its compliance with the United States
Department of Commerce's "Table of Denial Orders" regulations.
3.9 Customer Satisfaction. Siemens shall take reasonable, prompt and efficient
actions to ensure customer satisfaction with the Products and shall resolve all
customer complaints in an expedited manner.
3.10 Advertising and Trade Shows. Siemens agrees to expend during each fiscal
year (based on Unisphere's fiscal year) of the Term a commercially reasonable
amount to advertise and promote the Products in the Territory in allotments, at
times and through media as agreed upon by the parties for the applicable fiscal
year. Unisphere is not required to provide any advertising or trade show support
in the Territory and therefore the responsibility for advertising and trade show
participation shall be solely on Siemens. Siemens shall participate in no less
than two (2) major trade shows for like Products in the Territory in each of
Unisphere's fiscal years during the Term of this Agreement. Such participation
shall be in the form of obtaining and staffing a booth in a reasonably
high-traffic location at the show, which booth shall be maintained, operated,
staffed and decorated in a manner reasonably consistent with that of the other
booths established for the presentation and sale of similar, high-quality
products; in addition, Siemens must endeavor to establish a separate
demonstration area within the booth for Unisphere's Products in order to create
specific brand awareness of the Unisphere Product. All expenses incurred with
respect to participation in such trade shows and the operation and maintenance
of such booth shall be borne by Siemens.
4. UNISPHERE'S OBLIGATIONS
4.1 Information. Unisphere agrees to provide Siemens with a commercially
reasonable supply of English language Product sales literature and marketing
information at its then current prices. At its own expense, with Unisphere's
prior written approval, Siemens may translate such Unisphere sales or marketing
materials pursuant to this Section into the language(s) spoken in the Territory
and may reproduce such translations. Siemens shall ensure that all applicable
Unisphere copyright and trademark notices are included in the translations.
Regardless of author, Unisphere shall retain all ownership rights in the content
of such translations and Siemens shall have the exclusive right to distribute
the materials it had translated provided nothing herein shall preclude Unisphere
from directly or indirectly
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obtaining translations of those materials and distributing the same. Siemens
agrees to provide copies of such translations to Unisphere at no cost for its
internal use only.
4.2 Export Licenses. Unisphere agrees to use commercially reasonable efforts to
obtain any export license(s) required by the United States Government for the
export of the Products to Siemens on the basis of supporting documentation
provided to Unisphere by Siemens. Each party agrees to reasonably assist the
other in securing any documents and/or other information required to support
such licensing efforts.
4.3 Unisphere shall use commercially reasonable efforts to be certified
according to ISO 9002 by December 31, 2000. Unisphere agrees to consider in a
commercially reasonable manner future requests from Siemens for other
certifications on a case-by-case basis.
4.4 If Siemens or its end-user so requests, they shall be allowed to visit
Unisphere's premises to review its quality and inspection system upon prior
notice and at mutually convenient times and provided each such end-user must
enter into a non-disclosure agreement with Unisphere in a form acceptable to
Unisphere.
4.5 If Siemens or any of its end-users request to perform a factory inspection,
they shall be allowed to visit the factory premises upon prior notice and at
mutually convenient times and provided each such end-user must enter into a
non-disclosure agreement with Unisphere and said factory in a form acceptable to
Unisphere. Any costs assessed by the factory for such inspection shall be borne
by Unisphere, except for the travel, lodging and living expenses incurred by the
end-users or the Siemens.
4.6 (a) Unisphere may make changes in the Products, in whole or in part, to be
supplied to Siemens at any time prior to delivery, to include but not be limited
to changes in electrical or mechanical design, as deemed appropriate by
Unisphere without any obligation to modify or change any Products previously
delivered to Siemens provided, however, that form, fit, function, safety and/or
reliability is maintained by Unisphere,. Unisphere will notify Siemens of any
changes not affecting form, fit, function, safety or reliability within thirty
(30) days following such modification.
(b) With respect to any change affecting form, fit, function, safety
and/or reliability of the Products, Unisphere shall notify Siemens sixty (60)
days in advance thereof except for situations where such change is due to a
product design issue which could potentially result in liability by Unisphere
for product liability, intellectual property right infringement, safety and/or
government regulatory action against Unisphere.
(c) With respect to any change affecting form, fit, function, safety or
reliability of the Products, except for situations where such change is due to a
product design issue which could potentially result in legal liability for, or
government regulatory action against, Unisphere, Unisphere must receive the
consent of Siemens prior to implementing any such modification, which consent
shall not be unreasonably withheld.
4.7 Siemens is entitled to request changes to the Products and the parties
agree to discuss any such requests on a case-by-case basis. Unisphere shall
consider all such requests in a commercially reasonable manner and, if
acceptable, the parties shall agree in writing upon the terms, conditions and
costs for such changes. In the event that Unisphere determines in its
commercially reasonable discretion that there is an epidemic failure (as defined
in the
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SLA attached hereto in Exhibit D) of the Products, then any changes to the
Products needed, in Unisphere's determination, to remedy said epidemic failure
shall be provided by Unisphere free of charge.
4.8 Changes to Products which are necessary due to end-user requirements may be
implemented by Unisphere, in its commercially reasonable discretion, subject to
terms and conditions to be mutually agreed upon by the parties.
4.9 In the event that Unisphere modifies a Product under Section 4.6 hereof,
Unisphere shall at its own expense provide Siemens two (2) samples of the
modified Product for testing purposes for a reasonable period of time to be
agreed upon by the parties. After such tests, Siemens shall, in its sole
discretion, buy or return such samples to Unisphere. The cost of the return
shipment shall be borne by Unisphere if the change is within the last sentence
of Section 4.7 hereof.
4.10 All Documentation shall comply with the latest technical standards of the
Product in question and shall be updated accordingly in case of modifications.
Unisphere shall provide Siemens without delay and free of charge all updates
regarding the Documentation relating to the Products subject to this Agreement.
This obligation shall apply not only during the term of this Agreement but also
after its expiry for such time as Products are used by end-users of Siemens
during the post-termination period as provided for in Section 19.5 hereof.
Siemens shall be entitled to copy, translate and use Unisphere's
Documentation, provided that Siemens must attach to such Documentation any
copyright or proprietary notice provided by Unisphere on such materials and may
only supply any copied or translated Documentation to end-users/customers.
4.11 New Products. If, during the Term of this Agreement, Unisphere intends to
introduce a new product line which is generally available to Unisphere's
customers, then Unisphere shall, under normal circumstances, use commercially
reasonable efforts to inform Siemens thereof no less than six months prior to
such general customer introduction, and shall provide Siemens with the
specifications for such new product(s) in such product line. For purposes of
this Agreement, the parties acknowledge and agree that Unisphere currently
offers the following product lines as of the date of this Agreement: the ERX,
the UMC, the SMX and the SRX; the terms and provisions of this Section 4.11
shall apply only to new product lines in addition to these existing product
lines. Upon Siemens' request, Unisphere shall provide two (2) test samples of
such new product to Siemens, which shall be provided at a special introductory
price established by Unisphere. In the event that Siemens desires to distribute
such new product within such new product line, it shall notify Unisphere thereof
in writing and the Parties shall enter into discussions regarding the prices,
discounts and lead times for delivery of such new product; if the Parties reach
a mutual agreement on such terms, the parties will amend Exhibits B and E to add
such Products as well as the terms regarding prices, discounts and lead times
applicable to such new product, provided, however, that the terms and conditions
set forth in this Agreement shall apply with respect to this new product except
with respect to pricing, discounts and lead times, which shall be subject to the
mutual written agreement of the parties.
4.12 New Products/ERX, SMX, SRX or UMC. . If, during the Term of this Agreement,
Unisphere intends to introduce a new product within the ERX, SMX, SRX or UMC
product lines which is generally available to Unisphere's customers, then
Unisphere shall, upon
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Siemens' request, provide two (2) test samples of such new product to Siemens,
which shall be provided at a special introductory price established by
Unisphere. In the event that Siemens desires to distribute such new product
within such product line, it shall notify Unisphere thereof in writing and the
Parties shall enter into discussions regarding the prices and discounts for such
new product; if the Parties reach a mutual agreement on such terms, the parties
will amend Exhibits B and E to add such Products as well as the terms regarding
prices and discounts applicable to such new product, provided, however, that the
terms and conditions set forth in this Agreement for the existing product line,
including but not limited to lead time, shall apply with respect to this new
product except with respect to pricing, which shall be subject to the mutual
written agreement of the parties.
5. PRICES
5.1 During the term of this Agreement, Siemens shall be entitled to purchase
the Products at the prices set forth in Unisphere's then-current U.S. Price
List, less any applicable discounts as listed in Exhibit B. The parties shall
meet twice each contract year at mutually agreeable times and locations to
discuss the commercial terms of the Agreement, including, but not limited to,
the pricing terms thereof
5.2 Unisphere shall be free to periodically change the U.S. Price List for any
Products sold under this Agreement provided that Unisphere must provide Siemens
with sixty (60) days advance notice of an intent to increase such prices and it
shall provide Siemens with advice as to the general direction of any such price
change. Unisphere shall provide Siemens with the details of any such price
increase as soon as reasonably possible following delivery of this general
advice.
(a) In the event of a Unisphere U.S. price list increase, all orders
shipped on or after the effective date of such price increase shall be filled at
the new higher price. Unisphere shall, however, honor all Unisphere accepted and
scheduled Siemens purchase orders for the Products received by Unisphere prior
to notice of the price increase at the prices in effect as of the date the order
was received. In the event of any price increase, Unisphere will price protect
Siemens for Siemens' written outstanding customer price quotations up to ninety
(90) days provided that Siemens gives written notification of such quotes
(including customer name and Product list) within ten (10) days after the
effective date of the price increase for deliveries up to sixty (60) days after
the date of the quote.
(b) In the event of a Unisphere US price list decrease, all products
shipped on or after the effective date of such price decrease shall be filled at
the new lower price, provided, however, that in no event shall any such price
reduction affect any orders related to agreed upon special pricing for specific
projects and/or end-users/customers. .
5.3 Siemens shall be free to establish the pricing it charges its customers for
the Products. Unisphere may suggest and advertise the U.S. price list for
its Products.
5.4 Prices for the Products set forth in Exhibit B to this Agreement are in US
Dollars (US$) and include appropriate packaging suitable for airfreight
(FCA pursuant to INCOTERMS 1990).
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6. PAYMENT
6.1 Unisphere shall invoice Siemens upon shipment of the Products. Siemens
agrees to pay all such invoices in US Dollars (US$) within forty-five (45) days
of date of shipment. Payment shall constitute acceptance of the Products by
Siemens except as otherwise provided for in Section 8.6 hereof. Non-receipt of
payment from a Siemens customer shall not excuse or delay payment to Unisphere.
In the event that Siemens fails to make any payment when due, Unisphere may
withhold further shipments until such time as the past-due payment is made only
if the non-payment equals or exceeds US $300,000, and may require that
subsequent orders be paid in full prior to shipment. Unisphere reserves the
right to impose other credit terms, including, but not limited to, payment upon
delivery or letter of credit terms in the event, in Unisphere's commercially
reasonable judgment, based upon credit or payment information, conditions
warrant such terms.
6.2 In the event that Siemens does not render undisputed payments at the due
dates thereof, Unisphere shall be entitled to interest on such delayed payments
at an interest rate of one percent (1%) above the per annum prime listed in the
Wall Street Journal, New York City edition, prevailing at the time of each such
delay. This shall constitute Siemens' total financial liability to Unisphere
with respect to delayed payments provided, however, that Unisphere reserves the
right to declare a material default under Section 19.1 of the Agreement in the
event of certain delays in payment as set forth in Section 19.1.
6.3 Except for taxes based on Unisphere's net income, Siemens shall pay any
applicable sales, ,value added or other taxes, or amounts levied in lieu of such
taxes, now or later imposed under the authority of any national, state or local
taxing authority, outside the United States, based on or measured by (i)upon
sales of the Products to or by Siemens or their use, or (ii)upon importation of
the Products into the Territory.
7. ORDERING
7.1 Shipments of the Products shall be made against written purchase orders
issued by Siemens and accepted by Unisphere. At a minimum, each purchase order
shall specify the following items:
a. A complete list of the Products covered by the purchase order, specifying
the quantity, model number (including both Siemens' and Unisphere's
respective part numbers) and description of each;
b. The price of each Product, any applicable discounts, and any additional
charges and costs
c. The billing address, the destination to which the Products will be
delivered, and the requested delivery date;
d. The date of issuance and Purchase Order number;
e. Shipping instructions;
f. Reference to this Agreement; and
g. The signature of Siemens' employee who possesses the authority to place
such an order.
7.2 Unisphere shall acknowledge Siemens' purchase orders in writing within ten
(10) business days after receipt otherwise such orders shall be deemed accepted.
Unisphere's acknowledgment shall note any exceptions regarding matters such as
the items ordered, configuration, and Product pricing. Unisphere shall also
confirm the requested delivery date
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or offer an alternative delivery date, within the agreed upon lead times as set
forth in Section 8.4 hereof. In no event shall any order be binding on Unisphere
until Siemens' order and Unisphere's acknowledgment are in agreement as to the
items ordered, configuration, pricing, delivery dates, and all other terms
listed in Section 7.1 hereof.
7.3 No purchase order, acknowledgment form, or other ordering document or
communication from either party shall vary the terms and conditions on this
Agreement unless both parties expressly agree in writing.
8. DELIVERY
8.1 All deliveries of the Products purchased pursuant to this Agreement will be
made FCA Unisphere's manufacturing facilities according to Incoterms 1990.
Unless Siemens has otherwise notified Unisphere in writing, Unisphere shall
select a freight forwarder to be used for all exporting and shipping of the
Products to Siemens. All Products will be packaged for shipment in accordance
with standard industry practices suitable for airfreight.
In accordance with FCA, Siemens shall pay or reimburse Unisphere for all
shipping costs including transportation, insurance, brokerage, handling, and
other costs that Unisphere may incur in delivering the Products from Unisphere's
plant or other point of shipment.
8.2 In accordance with FCA, risk of loss and title (excluding software) to the
Products shall pass to Siemens upon delivery to the selected common carrier at
Unisphere's plant. Insurance coverage on all shipments is the responsibility of
Siemens. All transportation and shipping costs shall be charged to Siemens'
account.
8.3 All shipments with destinations outside of the U.S. shall be subject to
Unisphere's determination that such shipments are in compliance with all
applicable export and import regulations. In no event shall Unisphere's delay in
shipping or refusal to ship due to export or import issues be deemed a default
hereunder.
8.4 On a monthly basis, Siemens shall provide Unisphere with a rolling six
month non-binding forecast of its expected requirements for the Products. These
forecasts are provided for planning purposes only and shall not be considered as
firm commitments to purchase. With respect to accepted orders, Unisphere shall
deliver forecasted orders within eight (8) weeks ARO (after receipt of order)
and it shall deliver unforecasted orders within sixteen (16) weeks ARO,
provided, however, that these obligations shall not apply in the event that
Siemens makes any change to the Product configuration after receipt of order, or
in the event that Unisphere's failure to deliver is due to force majeure or
other events beyond its control, including, but not limited to, supplier
allocation issues provided, however, that Unisphere has used reasonable care to
properly order components based on the rolling forecast provided by Siemens.
8.5 In the event that Unisphere fails to deliver any Product to Siemens more
than ten (10) business days from the agreed to scheduled delivery date with
respect to any duly forecasted order, and in the event that Siemens shall be
obligated to pay penalties to its end-users/customers as a result of such delay,
then Unisphere shall be obligated to issue a credit to Siemens for a late charge
(penalty) equal to 1% of the purchase price of the delayed product for each week
(or part thereof) of such delay beyond the ten day grace period, to a maximum
amount equal to 12% of that purchase price. Siemens shall be required to provide
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proof of such third party penalties, including, but not limited to, changed
calculation of the cost of that order or project attributable to those
penalties. in the event that Unisphere's failure to deliver is due to force
majeure or other events beyond its control, including, but not limited to,
supplier allocation issues, Unisphere shall not be obligated to issue any credit
to Siemens for late charges; Unisphere shall provide Siemens with prompt notice
of any such delays due to causes beyond its control. Unisphere's obligation to
issue a credit for late charges shall only apply to those orders duly forecasted
for which there has been no configuration change.
8.6 Siemens shall accept Unisphere's factory acceptance test and standards,
provided such standards are in accordance with ISO 9002, as the method for
Product acceptance unless one or more of the Products, once received by Siemens,
fail to meet in a material manner Unisphere's specifications as referenced in
Exhibit E for the Products. In the event that Siemens determines upon receipt of
the Products that such Products fail to meet in a material manner those
specifications, then Siemens reserves the right to conduct an acceptance test of
the Products which failed to meet those specifications and, in this event and
only in this event, payment by Siemens for those Products does not constitute
acceptance thereof. If Siemens determines that any of those Products do not
conform to the required specifications, then Unisphere shall remedy those
deficiencies. If Siemens has entered into an SLA with Unisphere and that SLA is
then in existence, then with respect to any of those Products which are dead on
arrival (meaning that they do not operate as indicated by the triggering of the
failure indicator device on the Products; hereinafter referred to as "DOA"),
those units will be replaced by Unisphere the next business day following
receipt of notice thereof by the required deadline and in the manner as provided
for in the SLA. The warranty for DOA products commences upon shipment of the
replacement unit. If the Product is not DOA but is under warranty, then
Unisphere will repair or replace the same in Unisphere's discretion in
accordance with its applicable warranty. The warranty period for such repaired
or replacement Products will be the longer of the remaining warranty term for
the original Product or 90 days from shipment of the repaired/replacement
Product. If the failure rate exceeds more than 2 Products out of an average lot,
then Unisphere shall also reimburse Siemens for the acceptance test fee to be
agreed upon by the Parties based on the actual cost of performing the acceptance
test on these Products. Notwithstanding the foregoing, the acceptance tests
conducted by Siemens shall relate only to those delivered Products which Siemens
determines fails to meet in a material manner Unisphere's specifications
therefor as referenced in Exhibit E.
9. RESCHEDULING AND CANCELLATION OF ORDERS
9.1 Orders may not be rescheduled within thirty (30) days of the scheduled date
of shipment; prior to that period, Siemens may postpone the delivery of any
portion of an order one time by delivering written notice to Unisphere in
advance of the scheduled shipment date for that order as agreed to by the
parties, as follows: (i) if the rescheduling is during the period that is
thirty-one (31) to sixty (60) days before the scheduled shipment date, the
rescheduled shipment date must be within the same calendar quarter as the
original shipment date; and (ii) if rescheduling is during the period that is
sixty-one (61) days or more before the original shipment date, then the
rescheduled shipment date may not be later than ninety (90) days after the
original scheduled shipment date. Orders may, however, be rescheduled only once.
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9.2 Upon at least sixty-one (61) days' written notice to Unisphere prior to the
originally-scheduled shipment date of Products under this Agreement, Siemens may
cancel any shipment of the Products without charge. The following cancellation
charges based on the total invoice shall apply to any cancellations made by
Siemens less than sixty-one (61) days prior to shipment as liquidated damages
and not as a penalty based on the number of days prior to the scheduled delivery
that written notice of cancellation is received by Unisphere:
Days Notice Charge
61 days or more 0%
46 - 60 days 5%
0 - 45 days 100%
10. SUBLICENSE OF SOFTWARE PRODUCTS AND FIRMWARE
10.1 Subject to the provisions of this Article, Unisphere grants to Siemens a
nonexclusive, nontransferable, worldwide license to use the object code form of
the software Products only as necessary to carry out the following activities in
accordance with this Agreement: (i) market and distribute the software Products
solely for use in conjunction with Unisphere's Products, (ii) demonstrate the
software Products to potential purchasers/licensees of the Products, (iii) use
the Software in connection with the installation, commissioning, testing,
operation and maintenance of Products, (iv) to sublicense the Software rights
per subsections (i), (ii) and (iii) hereof to its second-tier
reseller/distributors approved by Unisphere pursuant to Section 3.6 hereof, (v)
to sublicense the Software rights per subsection (iii) hereof to its Sales
Outlets for those customers in those countries as set forth in Exhibit A hereto,
(vi) to sublicense the rights set forth in subsection (iii) hereof to the
end-user/customers of the second-tier resellers/distributors approved by
Unisphere pursuant to Section 3.6 hereof and to the end-user/customers of the
Sales Outlets for those customers in those countries as set forth in Exhibit A
hereto, and (vii) service and support Siemens' customers or the customers of the
Sales Outlets to the extent the Siemens or any of its Sales Outlets is required
to do so by the terms of the Support Agreement entered into between Siemens and
Unisphere and attached hereto as Exhibit D. Said license shall be perpetual, in
accordance with the terms of Section 19.6 hereof, with respect to Siemens' and
sublicensee's right to use the software products, subject to termination in the
event that Siemens or its sublicensee, respectively, shall breach a material
term of such license, which right to terminate may be exercised by Unisphere
without notice and opportunity to cure, as provided in Section 19.1(b) hereof.
In the event that Unisphere terminates this Agreement under the provisions of
Section 19 hereof, then the license granted hereunder shall continue in order to
allow Siemens to distribute Products and spares to its end-users/customers
during the agreed upon period post-termination, as set forth in Section 19.5
hereof. Siemens' use of the software Products shall also be subject to the terms
and conditions set forth in Section 10.3 hereof with respect to end-users. The
breach of the software sublicense by a sublicensee shall not result in the
termination of this Agreement as to Siemens. Notwithstanding the foregoing, if
Siemens fails to perform its obligations under Section 10.4 hereof with respect
to cooperating with Unisphere to pursue such sublicensee for such breach,
Unisphere shall have the right to terminate this Agreement with respect to
Siemens pursuant to the terms and conditions set forth in Section 19.1(b) hereof
for Siemens' material breach of Section 10.4 of the Agreement.
To the extent that Siemens or its Sales Outlets is required to support its
customers pursuant to the Support Agreement, Unisphere also hereby grants to
Siemens or its Sales
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Outlets a nonexclusive, nontransferable license to copy and distribute Software
Products to its customers for purposes of providing customer support.
10.2 To enable Siemens to market and distribute the software Products, Unisphere
grants to Siemens the right to sublicense the software Products in object code
form to its end-users/customers and their affiliates, as sublicensees, for their
internal use only by means of a written nonexclusive and nontransferable
software license agreement ("Reseller Software License Agreement") between
Siemens and such customer in a form with terms substantially similar to and no
less restrictive or limited than the the terms set forth in Section 10.3 hereof.
Such Reseller Software License Agreement must be signed by the sublicensee
before the software Product or firmware is provided to such sublicensee. The
Reseller Software License Agreement must contain a provision stating that the
customer agrees that Unisphere is a third party beneficiary of the agreement and
may enforce the agreement directly against the customer. If and when requested
by Unisphere in writing whenever commercially or legally necessary, Siemens
agrees to send to Unisphere a certified copy of the specific portion(s) of
Siemens' contracts with its end-users/customers and sublicensees containing the
sublicense of Unisphere's Software products for those parties identified by
Unisphere. Such Reseller Software License Agreement may be incorporated into the
written commercial contract terms entered into between Siemens and its end-user
and does not necessarily have to be set forth in a separate license agreement,
provided, however, that the terms and conditions of the written agreement must
incorporate the terms set forth in Section 10.2 and 10.3 hereof
10.3 In addition to Section 10.2, Siemens must specifically include provisions
in its Reseller Software License that specify that:
a. the end-user may not copy or adapt the software Products for any purpose,
except for one (1) copy for backup or archival purposes only and only as
necessary to use the software provided that any such copy shall contain the
copyright or proprietary notice which appear in or on the Software;
b. the end-user may not use the software Product or firmware except for the
sublicensee's internal use; ,
c. the end-user may not reverse engineer, translate, decompile, disassemble or
otherwise attempt to derive the source code from the Software Products;
d. The end user shall be granted only a personal, nontransferable,
non-exclusive right to use the Reseller's Software only on a single managed
system at a time (a single managed system shall include for this purpose
systems with redundant processing units, but only one user);
e. The software shall be used solely with the Products as provided hereunder;
and
f. The end user shall agree not to modify or alter the SOFTWARE;
10.4 Siemens agrees it shall use commercially reasonable efforts to notify
Unisphere promptly of any breach by any end-user/customer or any other party to
whom Siemens is authorized to sublicense the Software Products under the terms
of Section 10.1 hereof of the Reseller Software License Agreement or the
sublicense concerning any of Unisphere's Software Products incorporated into the
written contractual terms between Siemens and its
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end-user/customer (the "Sublicense"). Unisphere shall be entitled to enforce the
Reseller Software License Agreement or the Sublicense directly against any such
end-user/customer or sublicensee. Siemens further agrees that it will assist
Unisphere in the manner reasonably requested by Unisphere in Unisphere's pursuit
of an action against any third party for breach of the Reseller License
Agreement or the Sublicense.
10.5 Upon the written request of Siemens, Unisphere shall, on a case-by-case
basis, consider a request from Siemens' end-user(s) to establish an escrow
account for deposit of Unisphere's source code contained in the software
Product, provided, however, that in no event shall Unisphere be obligated to
include any source code or object code licensed or obtained from third parties.
In the event that Unisphere agrees, in its reasonable discretion, to consider
entering into an escrow agreement with any such end-user and Siemens, the
parties shall use commercially reasonable efforts to negotiate a mutually
acceptable escrow agreement to Unisphere, Siemens and the end-user with an
escrow agency mutually acceptable to the parties; Unisphere shall negotiate such
agreements with Siemens and the escrow agent and Siemens shall conduct the
negotiations with the end-user. All fees connected with such escrow account
shall be at the cost of the end-user or Siemens. The parties hereby agree that
the source code deposited in any such escrow account shall only be released to
the end-user under the following conditions: (i) Unisphere shall become
insolvent or ceases to function as a going concern; or (ii) Unisphere
permanently discontinues support of the Products and Siemens does not assume the
obligation to support the Products.
10.6 Upon request of Siemens, Unisphere shall consider on a case-by-case basis
performing development work regarding the Products in order to comply with
Siemens' customer requirements; Siemens shall make all such requests in writing
to Unisphere and Unisphere may grant or deny such requests in its sole
discretion, which discretion shall be exercised in a commercially reasonable
manner, and, if it consents to any such request, the Parties shall enter into
discussions regarding the prices, timing, ownership of intellectual property
rights in, and the terms and conditions of, such development work; if the
Parties reach a mutual agreement on such terms, the parties will reflect such
agreement in writing.
11. SERVICE LEVEL AGREEMENT (SLA)
Siemens shall enter into a Service Level Agreement ("SLA") with Unisphere
as attached in Exhibit D, and post-sale technical support shall be provided to
Siemens' end-user customers pursuant to the terms of such SLA.
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12. INTENTIONALLY OMITTED
13. LIMITED WARRANTY
13.1 Hardware:
Unisphere warrants that all hardware Products purchased by Siemens under this
Agreement shall (i) not be in a used condition, and (ii) conform to the agreed
upon specifications, which specifications are referenced in Exhibit E hereto for
the twelve (12) months, beginning from the date of shipment by Unisphere (or
such different period if the provisions of Section 8.6 hereof apply). During the
warranty period, as Siemens' sole and exclusive remedy, Unisphere will repair or
replace, in its sole discretion, the hardware Products at no cost after the
defective Product has been returned to Unisphere. This hardware warranty does
not, however, apply to any Product which, (i) has been altered, except as
authorized in writing by Unisphere in its sole discretion, (ii) has not been
installed, operated, repaired or maintained in accordance with any Unisphere
installation, handling, maintenance or operating instructions, (iii) has been
subjected to abuse, misuse, negligence, or accident or unusual physical or
electrical stress, or (iv) defects or nonconformities due to natural disasters.
Unisphere has no obligation to provide warranty services for non-Unisphere
attachments or altered Products and shall not be responsible for any
malfunction, nonperformance or degradation of performance resulting from any of
the foregoing.
13.2 Software:
Unisphere warrants that with normal use each software or firmware Product
shall conform to the agreed upon specifications, which specifications are
referenced in in Exhibit E hereto for twelve (12) months beginning on the date
of shipment by Unisphere (or such different period if the provisions of Section
8.6 hereof apply). During the warranty period, as Siemens' sole and exclusive
remedy, Unisphere will correct a software Product's failure to conform to the
specifications provided that Siemens has notified Unisphere in writing of the
non-conformity, including a description of the non-conformity, within the
warranty period; Unisphere will provide, in its sole discretion, replacements,
bug fixes, patches or work-arounds to correct the non-conformity; such provision
shall be by access to download or other appropriate method. This warranty shall
not apply if any software or firmware Product has been (i) modified or altered
by anyone other than Unisphere, (ii) abused or misapplied, or (iii)
non-conformities or defects due to natural disasters. In no event does Unisphere
warrant that the use of software or firmware Products will be error free or
uninterrupted. Unisphere does not warrant complete functionality of the Products
when used in combination with hardware or software other than the Unisphere
Products for which it is designed. The procedures for addressing any software
errors are outlined in the SLA set forth in Exhibit D hereto.
13.3 Service:
Unisphere warrants that services provided by Unisphere or its subcontractors in
connection with the Products will be performed in accordance with standard
engineering practices. For any breach of this warranty reported to Unisphere in
writing within ninety (90) days after completion of the services or the failure
of Unisphere to perform the services, Unisphere shall promptly perform, correct
or re-perform those services at no cost to Siemens.
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13.4 Title: Unisphere warrants that it will have on the date of delivery title
to the hardware of the Products free and clear of any security interest, lien or
encumbrances.
13.5 Documentation: Unisphere warrants that all necessary Documentation provided
to Siemens hereunder is up to date and technically correct and can be used for
the purposes set forth in this Agreement and that Unisphere is entitled to grant
the rights under Documentation in accordance with the terms of this Agreement.
13.6 Unisphere warrants that the Products are before, during and after December
31, 1999 in full compliance (without modification, loss of performance, loss of
use, or work or expense on the part of Siemens) with changes to inputs, outputs
or other information in connection with the change of millennium.
13.7 Unisphere's sole obligation under the hardware and software Product
warranties and the service warranties shall be to provide the remedies described
in this Section. EXCEPT FOR THE EXPRESS WARRANTIES STATED IN SECTION 13.1,
SECTION 13.2 AND SECTION 13.3 HEREOF, UNISPHERE DISCLAIMS ANY AND ALL OTHER
WARRANTIES WHETHER EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE PRODUCTS
AND SERVICES PROVIDED UNDER THIS AGREEMENT INCLUDING, BUT NOT LIMITED TO, ANY
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AS WELL AS ANY
WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE.
13.8 Upon the sale or sublicense by Siemens of any of the Products, if Siemens
extends a warranty to its customers which differs in any respect from the
warranty granted by Unisphere to Siemens hereunder, Siemens shall be obligated
to fulfill the terms of that warranty.
14. CONFIDENTIALITY
14.1 Unless otherwise expressly provided for herein either party hereto
undertakes to keep confidential, even after termination of this Agreement,
any information and data, including but not limited to any kind of
business, commercial or technical information and data disclosed between
the parties in connection with this Agreement, irrespective of the medium
in which such information or data is embedded which shall:
(i) if in written form, be marked "Confidential" or similarly legended by
the disclosing party before being turned over to the receiving party,
or
(ii) if orally disclosed be identified as such prior to disclosure and
summarized in writing by the disclosing party and said summary will be
given to the receiving party within 30 days of the subject oral
disclosure. In case of disagreement, the receiving party must make any
objections to the contents of the summary, in writing, within 30 days
of receipt, setting forth the basis for such disagreement and the
parties, if unable to mutually resolve the issue within thirty (30)
days, shall thereafter submit the matter to arbitration as set forth
in Section 22.7 hereof.
Such information will hereinafter be referred to as "Confidential
Information".
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14.2 The obligation as per Section 14.1 above shall, however, not apply to any
information which:
(i) is already in the public domain or becomes available to the public
through no breach by a party to this Agreement;
(ii) was rightfully in the receiving party's possession without
obligation of confidentiality prior to receipt from the disclosing
party as proved by the written records of the receiving party;
(iii) can be proved to have been rightfully received by the receiving
party from a third party without obligation of confidentiality;
(iv) is independently developed by the receiving party as proved by its
written records;
(v) is not in writing and marked with a legend indicating the same is
confidential, or if disclosed in non-tangible form, is not
summarized in writing and marked "Confidential" or "Proprietary"
within thirty (30) days of the disclosing party's disclosure; or
(vi) is required to be disclosed by any law or regulation, or by the
decree of any competent tribunal; provided that the disclosing party
shall limit its disclosure to the information required to be
disclosed and shall use reasonable efforts to provide the maximum
possible notice to the other party prior to such disclosure and
assist such party in seeking protection of the information to be
disclosed.
14.3 The Confidential Information shall be treated by the receiving party with
the same degree of care to avoid disclosure to any third party as is used
with respect to the receiving party's own information of like importance
which is to be kept confidential, but in no event less than reasonable
care,.
14.4 The receiving party shall use the disclosing party's Confidential
Information only for the implementation of this Agreement and will derive
no rights of any kind, in particular no rights of prior use, from the fact
that it as a result of the Confidential Information may possibly obtain
knowledge of patentable inventions for which the other party may possibly
apply for intellectual property rights.
14.5 The receiving party shall disclose Confidential Information only to those
of its own employees, who have a reasonable need to know said Confidential
Information and who are bound to confidentiality by their employment
agreements or otherwise.
14.6 Upon termination or expiration of this Agreement, each party will upon
respective request of the other party immediately return to the other
party the Confidential Information in tangible form including any copies
thereof or confirm in writing that such information and any copies thereof
have been destroyed.
14.7 This Article 14 shall survive any termination or expiration of this
Agreement.
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14.8 The parties acknowledge that a breach by either party of the provisions of
this Article 14 will result in irreparable injury to the affected party for
which monetary damages alone would not be an adequate remedy. In the event of a
breach or threatened breach of this Article 14, the party affected shall be
entitled to specific performance and injunctive or other equitable relief as a
remedy. Any such relief shall be in addition to and not in lieu of any
appropriate relief in the form of monetary damages.
14.9 The parties agree that the obligations set forth in this Article with
regard to confidential information shall continue for a period of five (5) years
after termination or expiration of this Agreement.
15. INTELLECTUAL PROPERTY RIGHTS
15.1 During the term of this Agreement, Siemens is authorized to use
Unisphere's trademarks, trade names and logos in connection with Siemens' sale,
advertisement and promotion of the Products. In addition to the foregoing,
Unisphere acknowledges that Siemens shall be authorized during the Term hereof
to practice any patents which may apply to the Products insofar and only as
solely necessary for Siemens to assemble or operate the Products obtained from
Unisphere hereunder provided, however, that nothing herein shall be construed to
be a license or authorization by Unisphere to Siemens, any affiliate of Siemens,
any authorized second-tier reseller/distributor of Siemens, or any end-user of
Siemens to manufacture or cause to have manufactured any hardware or software
product which incorporates, in whole or in part, any element or claim of any
such patent(s). Upon termination or expiration of this Agreement, Siemens shall
immediately cease its use of any of Unisphere's trademarks, trade names, patents
or logos and shall immediately remove any references to Unisphere from its
advertising, promotional and all other materials, except as otherwise provided
in Section 19.5 hereof.
15.2 Except as described in this Agreement, Unisphere does not grant and
Siemens acknowledges that it shall have no right, license or interest in any of
the patents, copyrights, trademarks, or trade secrets owned, used or claimed now
or in the future by Unisphere. All applicable rights to such patents,
copyrights, trademarks, and trade secrets are and will remain the exclusive
property of Unisphere, whether or not the patents, copyrights, trademarks and
trade secrets are specifically recognized or perfected under the laws of the
Territory. Regardless of any provision to the contrary in this Agreement, no
title to or ownership of the intellectual property contained in the Products or
any part of the Products or Unisphere's confidential information is transferred
to Siemens. The parties hereby acknowledge and agree that to the extent that
Unisphere has entered into a pre-existing written agreement with Siemens or an
affiliate of Siemens, nothing herein shall alter, modify or supersede the terms
of that pre-existing agreement.
15.3 Siemens acknowledges that the Products as well as all corrections,
enhancements, updates, modifications, local versions, translations or any
derivatives of the Products (collectively, the "Enhancements"), and all
intellectual property rights in the Products and Enhancements shall remain
Unisphere's property, subject to the rights expressly granted to Siemens by this
Agreement.
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16. PATENT AND COPYRIGHT INDEMNIFICATION
16.1 Unisphere agrees to indemnify and hold Siemens harmless from and against
all valid claims and judicial or governmental determinations that the Products
as delivered by Unisphere under this Agreement infringe or misappropriate any
patent right, copyright, trade secret, or trademark. Unisphere shall assume the
defense of any such claim of infringement or misappropriation brought against
Siemens by counsel retained at Unisphere's own expense, provided that Siemens
promptly notifies Unisphere in writing of such claim or the commencement of any
such suit, action, proceeding or threat covered by this Article. Unisphere shall
maintain sole and exclusive control of the defense and settlement of any such
claim and Siemens shall cooperate in the defense and/or settlement of such
claim. In no event shall Siemens consent to any judgment or decree or do any
other act in compromise of any such claim without first obtaining Unisphere's
written consent, in Unisphere's sole discretion.
16.2 In the event that the use or sale of all or any portion of the Products is
enjoined as a result of a suit based on alleged infringement or misappropriation
of any third party intellectual property right, Unisphere agrees to either: (i)
procure for Siemens the right to continue to use or sell the Product, (ii)
modify the infringing or misappropriating Product so that it becomes
non-infringing, or (iii) acquire a substitute but functionally equivalent
product. In the event that the foregoing alternatives cannot be reasonably
accomplished by Unisphere, Unisphere shall direct Siemens to return the Product
to Unisphere and Unisphere shall reimburse Siemens for the price originally paid
by Siemens as depreciated or amortized on a straight-line basis over a five year
term from shipment.. Upon Unisphere's fulfillment of the alternatives set out in
this Section, Unisphere shall be relieved of any further obligation or liability
to Siemens as a result of any such infringement or misappropriation.
16.3 Regardless of any other provisions of this Agreement, this Section shall
not apply (i) to any designs, specifications or modifications originating with
or requested by Siemens, or (ii) to the combination of any Product with other
equipment, software or products not supplied by Unisphere if such infringement
or misappropriation would not have occurred but for such combination. Siemens
shall indemnify and hold Unisphere harmless against all claims that Siemens'
designs, specifications, modifications or combinations of Products with other
equipment infringes or misappropriates any third party's patent rights,
copyrights, trade secrets, trademarks or other intellectual property rights. THE
FOREGOING STATES THE ENTIRE LIABILITY OF SIEMENS AND THE EXCLUSIVE REMEDY OF
UNISPHERE WITH RESPECT TO INFRINGEMENT OF THE PRODUCTS OR LICENSED SOFTWARE AND
SOFTWARE DOCUMENTATION OF ANY INTELLECTUAL PROPERTY RIGHTS, STATUTORY, EXPRESS
OR IMPLIED. EXCEPT AS EXPRESSLY STATED IN THIS SECTION, ALL WARRANTIES AGAINST
INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS AS MENTIONED BEFORE ARE HEREBY
DISCLAIMED, THE LIMITATION OF LIABILITY SET FORTH IN SECTION 21 IS APPLICABLE TO
THIS LIABILITY.
16.4 This Article states Unisphere's entire liability to Siemens for any
infringement or misappropriation of any patent rights, copyrights, trade
secrets, trademarks or other intellectual property rights. THE FOREGOING STATES
THE ENTIRE LIABILITY OF UNISPHERE AND THE EXCLUSIVE REMEDY OF SIEMENS WITH
RESPECT TO INFRINGEMENT OF THE PRODUCTS OR LICENSED SOFTWARE AND SOFTWARE
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DOCUMENTATION OF ANY INTELLECTUAL PROPERTY RIGHTS, STATUTORY, EXPRESS OR
IMPLIED. EXCEPT AS EXPRESSLY STATED IN THIS SECTION, ALL WARRANTIES AGAINST
INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS AS MENTIONED BEFORE ARE HEREBY
DISCLAIMED, THE LIMITATION OF LIABILITY SET FORTH IN SECTION 21 IS APPLICABLE TO
THIS LIABILITY.
17. GENERAL INDEMNITY
Siemens agrees to indemnify and hold Unisphere harmless within the limits
set forth in Section 21.1 and 21.3 from and against any claims, damages and
liabilities, including reasonable attorney's fees, asserted by any person or
entity resulting directly or indirectly from (i) any breach by Siemens of this
Agreement or any of the warranties, representations, covenants or obligations
contained herein, (ii) from any negligent act or omission of Siemens; provided,
however, that Siemens shall not be liable for that portion of liabilities which
are caused by the negligence of Unisphere, (iii) any claim from any third party
under a warranty or obligation extended by Siemens to its end-user/customer
which exceeds or differs from the terms and conditions set forth herein,
including, but not limited to, the Limited Warranty set forth in Section 13, the
Patent and Copyright Indemnification set forth in Section 16 or the Limitation
of Liability set forth in Sections 21.2, hereof, and (iv) any claim from any
third party due to Siemens's failure to include any of the following terms in
its sublicense agreements: that the end-user agrees to comply with all export
and re-export regulations of the U.S. Department of Commerce or other United
States agency or authority; or the end-user shall comply with the federal
acquisition regulations of the United States, including but not limited to, the
Department of Defense, regarding the sale of software products to the United
States government.
18. INDEPENDENT CONTRACTOR STATUS AND INDEMNITY
Siemens shall conduct its business under this Agreement as a principal for
its own account at its own expense and risk. The relationship between the
parties is that of independent contractors. This Agreement creates no
relationship of principal and agent, partner, joint venturer or any similar
relationship between Unisphere and Siemens. The grant of the right to distribute
Unisphere's Products for the Term hereof does not constitute a franchise or
grant to Siemens any continuing rights or interest in distributing Unisphere's
Products beyond the Term hereof. Siemens agrees that it does not have and will
not have any authority to act on Unisphere's behalf. Siemens further covenants
and warrants that it will not act or represent itself, directly or by
implication, to be an agent for Unisphere and will not attempt to create any
obligation or make any representation on behalf of or in the name of Unisphere.
19. TERMINATION
19.1 If Siemens is in breach of this Agreement,
a. with respect to failure to make timely payments, Unisphere shall have the
following rights: (i) if the failure to make payment equals or exceeds US
$300,000 in the aggregate at any time, then Unisphere shall have the right
to stop delivery of all products following fourteen (14) days written
notice to Siemens until Siemens cures all outstanding payments to
Unisphere's satisfaction; and (ii) if the total length of time of any
failure to make any timely payment exceeds twenty-five (25) calendar
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days from the due date, Unisphere shall be entitled to declare a breach of
this Agreement by written notice to Siemens and Unisphere shall be
entitled to terminate the Agreement unless such breach is cured within ten
(10) business days from such notice of said breach. Unisphere shall also
be entitled to interest on any late payments in accordance with the
provisions set forth in Section 6.2 hereof.
b. with respect to all other material breaches, Unisphere shall give Siemens
thirty (30) days' written notice of all such material breaches. If such
breach has not been cured to Unisphere's satisfaction within such thirty
(30) day notice period for all other material breaches, then this
Agreement shall automatically terminate at the end of the applicable
notice period without further notice to Siemens. If Siemens is in breach
of the Section entitled Sublicense of Software Products and Firmware,
Unisphere shall have the right to immediately terminate this Agreement
without notice and opportunity to cure.
If Unisphere is in material breach of this Agreement, Siemens shall give
Unisphere thirty (30) days' written notice of any such material breach. If such
breach has not been cured to Siemens' satisfaction within such thirty (30) day
notice period, then this Agreement shall automatically terminate at the end of
the applicable notice period without further notice to Unisphere, provided,
however, that the terms and conditions of Section 19.5 hereof and the provisions
identified in Section 22.10 of this Agreement shall survive such termination. In
addition, Siemens may immediately terminate this Agreement without notice if
Unisphere violates any of the terms of the confidentiality provisions of Section
14 hereof.
19.2 This Agreement may be terminated immediately for cause without notice by
either party in the event that the other party: (i) shall become insolvent; (ii)
admits in writing its inability to pay its debts as they mature; or (iii) ceases
to function as a going concern or to conduct its operations in the normal course
of business. In addition, Unisphere may immediately terminate this Agreement
without notice if: (i) Siemens challenges Unisphere's ownership of any of its
trademarks, trade names, or any intellectual property rights in any jurisdiction
or files any applications to register or claim a legal interest in any such
intellectual property rights, provided that the foregoing shall not alter,
modify or supersede any pre-existing or future written agreement between
Unisphere and Siemens or an affiliate of Siemens ; or (ii) Siemens violates any
of the material terms of the confidentiality provisions of Section 14 hereof.
19.3 If Siemens defaults under this Agreement, Unisphere shall have the right
take any or all of the following actions: (i) declare this Agreement to be in
default and all amounts payable under this Agreement shall become immediately
due and payable; (ii) suspend delivery to Siemens until the default is cured by
Siemens; (iii) proceed by court action and/or arbitration pursuant to Section
22.7 hereof to enforce performance and/or recover damages; and/or (iv) terminate
this Agreement under Section 19.2 hereof or for any material default pursuant to
Section 19.1(a) or (b) hereof provided that Unisphere has provided the notice
required, if any, under Section 19.1(a) or (b). If Unisphere continues to make
shipments after Siemens' default, Unisphere's action shall not constitute a
waiver of any rights or remedies, or affect Unisphere's legal remedies under
this Agreement.
19.4 The termination or expiration of this Agreement shall in no case relieve
either party from its obligation to pay to the other any sums accrued under this
Agreement prior to such termination or expiration. In no event will Unisphere be
liable for any costs arising out of the
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termination or discharge of Siemens' employees or agents which results from the
non-renewal or termination of this Agreement.
19.5 For a period of one (1) year after termination of this Agreement,
Unisphere shall, unless this Agreement is terminated for breach of the payment
provisions of Section 6 (subject to the further provisions of this Section
19.5), breach of the confidentiality provisions of Section 14 hereof or the
scope of the license granted under Section 10 hereof, (i) continue to supply to
Siemens Products according to the terms of this Agreement to such extent as
required for Siemens to fulfill all contractual commitments which Siemens has
entered into prior to termination of this Agreement; and (ii) supply to Siemens,
in accordance with the terms and conditions in effect at the time of termination
of the Agreement, Products required by Siemens under any frame contracts in
existence at the time of termination. If Unisphere wishes to discontinue the
manufacture of Products before the end of said one year period after termination
or expiration of this Agreement, Unisphere shall notify Siemens thereof and
Siemens shall be entitled to place a blanket order to fulfill its anticipated
requirements. Siemens shall be required to place all orders within said one year
post-termination period provided that such orders will be shipped within the
standard lead times of Unisphere as set forth in Section 8.4 hereof.
After termination of this Agreement, Unisphere shall be obliged to supply spare
parts (or comparable alternative equipment) to Siemens for a period of seven (7)
years. Such supply shall be in accordance with Unisphere's then current list
price and general terms and conditions. After six (6) months, the Parties shall
consult with each other whether or not the continuance of this obligation of
Unisphere is necessary in the light of the quantity of Products still installed
with Siemens' customers.
In the event that this Agreement is terminated due to a breach by Siemens of the
terms of Sections 6 (subject to the provisions of this Section 19.1(a)) , 10 or
14 hereof, then, within ten (10) days after termination or expiration of this
Agreement, Siemens shall return to Unisphere all signs, literature, logos and
other materials identifying Unisphere that remain in Siemens' possession, with
the exception of such material necessary to continue to supply customers which
have a pre-existing sublicense. Siemens shall also cease production and/or
distribution of any such materials upon expiration or termination of this
Agreement and any post-termination period provided for under Section 19.5 hereof
and shall then promptly return all such materials to Unisphere.
19.6 Any sublicenses granted to end-users/customers prior to termination or
expiration of this Agreement should not be affected by such termination or
expiration, provided, however, that in the event that any such sublicensee has
materially breached any provision of its sublicense and Unisphere terminates
that sublicense due to such breach, then the sublicense granted to that
sublicensee shall be of no further force and effect.
20. EXPORT CONTROLS AND COMPLIANCE WITH LAW
20.1 If an export license is required before Unisphere can sell or transfer any
of the Product(s), confidential information, or related technical data to
Siemens, Siemens acknowledges and agrees that Unisphere shall be under no
obligation to effect such sale or transfer until the required export license is
obtained. Unisphere shall use commercially reasonable efforts to obtain such
required export licenses or approvals.
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23
20.2 Siemens acknowledges that Unisphere's export of the Product(s),
confidential information, and related technical data is subject to regulation by
various rules and regulations of the United States which prohibit export or
diversion of Unisphere's Products to certain countries. Unless Siemens has first
obtained permission to do so from any applicable United States Government
agencies, Siemens shall not export or re-export, directly or indirectly, any of
the Products (including any part of a Product or any direct product of such
Products), confidential information, or related technical data into any of those
countries listed at the time of any shipment of the Products in the applicable
United States export regulations as "prohibited or restricted" countries, or any
other country to which such exports or re-exports may be restricted
(collectively, the "Prohibited Countries").
20.3 Siemens further agrees not to distribute or supply the Products (including
any part of a Product or any direct product of such Products), confidential
information, or related technical data to any person if Siemens has reason to
believe that such person intends to export, re-export or otherwise transfer the
same to, or use the same in, any of the Prohibited Countries. Siemens agrees to
seek written assurances in the form of binding covenants from its customers as
may from time to time be requested by Unisphere. Without limiting the foregoing,
Siemens shall not commit any act which would, directly or indirectly, violate
any United States law, regulation, treaty or agreement to which the United
States adheres or complies relating to the export or re-export of the Products
(including any part of a Product or any direct product of such Products),
confidential information, or related technical data.
20.4 At its own expense, Siemens shall obtain any non-United States government
consents, authorizations, approvals, filings, registrations, permits or licenses
required for Siemens to exercise its rights and to discharge its obligations
under this Agreement.
20.5 In addition to any other indemnity under this Agreement, Siemens shall
indemnify and hold Unisphere harmless from and against any and all claims,
damages and liabilities asserted by any person or entity against Unisphere
connected directly or indirectly from a breach of this Article by Siemens or its
customers. Siemens' indemnification under this Article shall include the payment
of all reasonable attorneys' fees and other costs incurred by Unisphere.
21. LIMITATION OF LIABILITY
21.1 In no event shall Unisphere be liable for indirect, incidental, special,
consequential, or punitive damages, whether foreseeable or unforeseeable, of any
kind whatsoever (including, without limitation, lost profits, loss of goodwill,
lost or damaged data or software, loss of use of the Products, downtime or costs
of substitute products or equipment) arising from Unisphere's sale and delivery
of the Products or any other act of Unisphere in connection with this Agreement.
In no event shall Siemens be liable to Unisphere for indirect, incidental,
special, consequential, or punitive damages, whether foreseeable or
unforeseeable, of any kind whatsoever (including, without limitation, lost
profits, loss of goodwill) arising from Siemens' resale and delivery of the
Products or any other act of Siemens in connection with this Agreement.
21.2 In no event shall Unisphere's liability under this Agreement arising out
of the manufacture, sale, supply, service or support of Products or their use,
whether based on warranty, contract, tort (including negligence), product
liability or otherwise, exceed US $5,000,000 in the aggregate provided, however,
that with respect to any such claim where
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Unisphere has resort to insurance coverage therefor, the limitation of liability
for such claim, including for personal injury or property damage, shall be the
extent of such existent insurance coverage of Unisphere. . The Parties hereby
acknowledge and agree that with respect to late delivery of the Products, the
penalty provided for in Section 8.5 hereof shall be Siemens sole and exclusive
remedy for such delay and non-performance and no additional damages or remedies
shall be available to Siemens therefor.
21.3 In no event shall Siemens' liability under this Agreement arising out of
the sale, supply, service or support of Products or their use, whether based on
warranty, contract, tort (including negligence), product liability or otherwise,
exceed US $5,000,000 in the aggregate provided, however, that with respect to
any such claim, including for personal injury or property damage, where Siemens
has resort to insurance coverage therefor, the limitation of liability for such
claim shall be the extent of such existent insurance coverage of Siemens and
provided, further, however, that the foregoing limitations of liability shall
not apply with respect to any claims relating to or arising from any of the
following: (i) any claim from any third party under a warranty or obligation
extended by Siemens to its end-user/customer which exceeds or differs from the
terms and conditions set forth herein, including, but not limited to, the
Limited Warranty set forth in Section 13, the Patent and Copyright
Indemnification set forth in Section 16 or the Limitation of Liability set forth
in Sections 21.2 and 21.2 hereof.
22. GENERAL
22.1 Unisphere represents and warrants that it has the right and has obtained
all necessary corporate approvals to enter into this Agreement. Siemens
represents and warrants that:
a. Siemens has the right and has obtained all necessary corporate and, if
required, governmental approvals to enter into this Agreement; and
b. Siemens will, at all times, comply with all applicable laws, statutes,
treaties or regulations of the Territory, and of the United States relating to
the Products, confidential information and relevant technical data as well as
the purchase, sale, sublicense and distribution of same.
22.2 This Agreement supersedes all prior and contemporaneous agreements,
representations, warranties and understandings and contains the entire agreement
between the Parties. No amendment, modification, termination, or waiver of any
provision of this Agreement or consent to any departure from this Agreement
shall be effective unless it is in writing and signed by a duly authorized
representative of each party. No employee below the position of Vice Presidents
authorized to bind Unisphere in any agreement or modification thereto. The
Parties agree to provide each other with a list of its Vice Presidents
responsible for the Unisphere business upon execution of this Agreement and
thereafter on every annual anniversary thereof. No failure or delay on the part
of Unisphere in exercising any right or remedy under this Agreement shall
operate as a waiver of such right or remedy.
22.3 This Agreement shall be binding upon and inure to the benefit of the
parties and their respective successors and assigns, but neither party shall
have the right to assign or otherwise transfer its rights under this Agreement
without receiving the express prior written consent of the other party.
Unisphere may, however, assign this Agreement to an affiliate of Unisphere or in
the event of a sale of all or substantially all of Unisphere's assets. In the
event of any
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25
internal reorganization of Siemens ICNGroup involving the VD or VT division,
this Agreement may be assigned to that successor organization within Siemens.
22.4 All notices, requests, demands, and other communications provided for
under this Agreement shall be in writing and in English to be sent by registered
or certified mail, postage prepaid, to the receiving party at its address as set
forth below or to any other address that the receiving party may have provided
to the sending party in writing. When feasible, any such notice, request, demand
or other communication shall also be transmitted by facsimile as follows or to
such other facsimile number as provided by the receiving party in writing:
To Siemens:
Siemens Aktiengesellschaft ICN Group, Carrier Sales Germany, ICN VD/VT
Xxxxxxxxxxxxxx 00
X-00000 Xxxxxx
Xxxxxxx Xxxxxxxx of Germany
Attention: Xxxx Xxxx
Siemens' Facsimile Number: 49 89 722 22635
To Unisphere: Unisphere Solutions, Inc.
Xxx Xxxxxxxxx Xxxxx
Xxxxxxxxxx, XX 00000
Attention: Xxxxx X. Xxxxx, Xx., President & CEO
Unisphere's Facsimile Number: 000-000-0000
Any notice, request, demand or other communication sent by facsimile will
be deemed to have been received on the day it is sent provided the sending party
has a transmission receipt for such facsimile transmission. Any notice, request,
demand or other communication sent by registered or certified mail will be
deemed to have been received on the seventh (7th) business day after its date of
posting, unless it is sent by facsimile prior to such seventh (7th) business
day.
22.5 Substantive Law: All disputes shall be settled in accordance with the
provisions of this Agreement in accordance with the substantive law in force in
Switzerland without reference to other laws. The application of the United
Nations Convention on Contracts for the International Sale of Goods of April 11,
1980 shall be excluded.
22.6 This Agreement may be executed in any number of counterparts, each of
which when executed and delivered shall be deemed to be an original and all of
which taken together shall constitute one and the same instrument. Headings in
this Agreement are included for reference only and shall not constitute a part
of this Agreement for any other purpose. The English language version of this
Agreement shall be definitive and shall control over any subsequent translation.
22.7 Any dispute arising under or relating to this Agreement and not resolved
by negotiation within thirty (30) days after that dispute is communicated by
either party to the other in writing shall be resolved by binding arbitration in
Boston, Massachusetts in accordance with the Rules of Arbitration of the
International Chamber of Commerce, Paris, by a panel of three arbitrators. The
substantive and procedural law of Switzerland shall be applied by the
arbitrators to these proceedings where the Rules are silent. Each party shall
nominate one arbitrator for confirmation by the competent authority under the
applicable Rules (Appointing
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Authority). Both arbitrators shall agree on the third arbitrator within 30 days.
Should the two arbitrators fail, within the above time limit, to reach agreement
on the third arbitrator, such third arbitrator shall be appointed by the
Appointing Authority. If there are two or more defendants, any nomination of an
arbitrator by or on behalf of such defendants must be by joint agreement between
them. If such defendants fail, within the time limit fixed by the Appointing
Authority, to agree on such joint nomination, the proceedings against each of
them must be separated. . Such award will be granted and paid in United States
Dollars. The arbitration will be conducted and all evidence will be submitted in
the English language. The parties shall share the procedural costs of
arbitration equally, and each party shall pay its own attorney's fees and other
costs and expenses associated with the arbitration, unless the arbitrators
decide otherwise. The arbitrators' award shall be in writing, and shall include
a statement of reasons. The arbitrators' decision and award shall be final and
binding and may be entered in any court of competent jurisdiction.
Notwithstanding the provisions of this section, Unisphere and Siemens shall have
the right, at its election, to seek injunctive relief in any court of competent
jurisdiction in order to protect its proprietary and confidential information
without having to submit such claim to arbitration and Unisphere shall have the
right, at its election, to seek injunctive relief in any court of competent
jurisdiction to enforce or obtain compliance with the scope of rights and
licenses granted under this Agreement without having to submit such claim to
arbitration.
22.8 Unisphere shall not be liable to Siemens for any loss, injury, delay,
expenses, damages, or other casualty suffered or incurred by Siemens arising out
of any cause or event not within Unisphere's reasonable control and without its
fault or negligence including, but not limited to: riots, wars or hostilities
between any nations; Acts of God, fires, storms, floods or earthquakes; strikes,
labor disputes, vendor delays, or shortages or curtailments of raw materials;
labor, power or other utility services; governmental restrictions or trade
disputes; manufacturing delays; or other contingencies. Siemens shall not be
liable to Unisphere for non-payment and/or for any loss, injury, delay,
expenses, damages, or other casualty suffered or incurred by Unisphere arising
out of any cause or event not within Siemens' reasonable control and without its
fault or negligence including, but not limited to: riots, wars or hostilities
between any nations; Acts of God, fires, storms, floods or earthquakes; strikes
or labor disputes; power or other utility services; governmental restrictions or
trade disputes; or other contingencies.
22.9 Unisphere disclaims any representation or warranty as to potential success
of `Siemens' business operations hereunder.
22.10 Any provision of this Agreement which is prohibited or unenforceable in
any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of
such prohibition or unenforceability without invalidating the remaining
provisions of this Agreement and there shall be substituted for said invalid or
unenforceable provision a mutually agreeable provision having an economic or
legal effect as similar as possible to the original provision. The prohibition
on or unenforceability of any provision in any jurisdiction shall not affect the
validity or enforceability of such provision in any other jurisdiction.
22.11 The parties agree that the provisions of the following Sections shall
survive the expiration or earlier termination of this Agreement for any reason:
Payment, Sublicense of Software Products and Firmware, Records, Limited
Warranty, Confidentiality, Patent and Copyright Indemnification, General
Indemnity, Export Controls and Compliance with Law, and Limitation of Liability.
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27
IN WITNESS WHEREOF, the parties have caused this Agreement to be executed in
duplicate by their duly authorized representatives as of the effective date
written below.
UNISPHERE SOLUTIONS, INC. SIEMENS
Siemens Aktiengesellschaft
ICN Group, Carrier Sales Germany, ICN VD/VT
By: /s/ Xxxxx X. Xxxxx, Xx. By: /s/ Xxxxxxx Xxxxx [Illegible] SPANGEN XXXX
------------------------- -----------------------------------------
Name: Xxxxx X. Xxxxx, Xx. Name: X. Xxxxx SPANGEN XXXX
----------------------- ---------------------------------------
Title: President & CEO Title: Member of Board LTR. VD
----------------------- --------------------------------------
Effective Date: August 1, 2000 31.07.2000
-------------- -----------------------------------
Exhibits:
Exhibit A: Siemens' Territory
Exhibit B: Product List, Price List and Discount Schedule
Exhibit C: Local Compliance
Exhibit D: Service Level Agreement
Exhibit E: Product Specifications
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EXHIBIT A
to
UNISPHERE MASTER PURCHASE AND RESELLER/DISTIBUTOR AGREEMENT
Siemens Territory
Subject to revision by an addendum to this Agreement signed by both parties,
Siemens shall limit its activities under this Agreement to the following
Territory: (i) Germany; (ii) the international affiliates of German Carriers,
Service Providers and Enterprise Entities as mutually agreed upon by the
parties, (iii) non-US based international carriers as mutually agreed upon by
the parties, and (iv) international affiliates of U.S. based carriers as
mutually agreed upon by the parties.
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Exhibit A Version 2
Status: July 05, 00
GERMAN CARRIERS
INTERNET SERVICE PROVIDERS IN GERMANY
AboveNet Deutschland GmbH, Frankfurt
AT & T
Business Online AG
Cable & Wireless Deutschland GmbH, Dusseldorf
Cable & Wireless ECRC GmbH, Munchen
Callino
callisto xxxxxxx.xxx GmbH, Frankfurt
Xxxxxxxxx.xxx
Carrier 1 GmbH, Frankfurt
Cignal Global Communications Germany GmbH, Frankfurt Co. KG, Stuttgart
COLT TELECOM GmbH, Frankfurt
CompleTel
CompuServe Interactive Services GmbH & Co. KG.,
Cybernet Internet-Dienstleistungen AG, Munchen
Deutsches Forschungsnetz
Deutsches Provider Network (ab 02/2000 VIA XXX.XXXXX)
x.xxxx Engineering GmbH (Telenor Nextra)
Easynet GmbH, Erlangen
Ecore Kommunikations AG, Bamberg
EDS Industrien (Deutschland) GmbH, Russelsheim
Eunet
EuroNet Internet BV, Amsterdam (NL)
Evolution Systems GmbH, Ampfing
EWE TEL GmbH, Oldenburg
Exodus Communications Inc., Santa Xxxxx, US
Facilicom
Xxxxxxx XX, Xxxxxx
Gigabell AG, Frankfurt
Global Access Telecommunication, Inc., Frankfurt
Globix Ltd., London
GTS Germany
GX Networks Ltd., London
iaxis GmbH, Frankfurt
IBM Deutschland, Sindelfingen
Interactive Networx GmbH & Xx.XX (PSINet Germany GmbH)
Internet Network Services Ltd, London (GB)
IPergy Communications, Brussels (B)
ISDNET, Velizy (F)
ISION Internet AG, Hamburg
KPNQwest Germany GmbH, Karlsruhe Level (3) Communications GmbH, Frankfurt
Xxxxx.web Limited, Wexham (UK)
Mannesmann Arcor AG & Co., Eschborn
mbt Online GmbH & Co. KG, Munchen
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MediaWays GmbH, Gutersloh
Mobilcom
NACAMAR Data Communications GmbH, Dreieich
NDH IT-Service AG, Koln
NetUSE Kommunikationstechnologie GmbH, Kiel
Nextra NRW ( vormals IVM GmbH) (Telenor Nextra)
NGI
Nikoma Media Works GmbH, Hamburg
Nildram Limited, Buckinghamshire (GB)
Omnilink Internet Service Center GmbH (Telenor Nextra)
Plus.Line Systemhaus GmbH, Frankfurt
POP Point of Presence GmbH, Hamburg
xxxxx.xxx AG, Augsburg
PSINet Germany GmbH, Ismaning
QS Communications AG
regio.[NET] GmbH, Fulda
RSL Com
Schlund + Partner AG, Karlsruhe
Seicom GmbH (Telenor Nextra)
Sonera Deutschland GmbH, Dusseldorf
Xxxxxxxxxx Datentechnik GmbH, Aalen
Spacenet GmbH, Munchen
sunrise communications AG, Rumlang (CH)
Talkline GmbH, Elmshorn
TCP/IP GmbH (Xxxxxxx.XXX)
Teleglobe GmbH, Frankfurt
TelePassport Service AG, Erfurt
Telia Telekommunikation GmbH, Frankfurt
TESION - CNS Communicationsnetze Sud-West GmbH & Topnet AG, Dusseldorf
Transmedia Netzwerktechnik GmbH, Berlin
Twinwave, Frankfurt
UUNET Deutschland GmbH, Dortmund Versatel
VEW Telnet
VIA XXX.XXXXX Deutschland GmbH, Duisburg
VIAG INTERKOM GmbH & Co., Munchen
Viatel
Wirehub! Internet BV, Rotterdam (NL)
World Online GmbH, Drei
Worldcom Advanced Networkservice GmbH, Unterhaching
Xlink (KPNQwest)
XXX.XXX AG
GERMAN CARRIERS, AND SERVICE PROVIDERS WITH LICENSE CLASS 3
3H Telekommunikation GmbH
3T Telekommunikationsgesellschaft mbH
3U Telekommunikation AG
accom Gesellschaft fur Telekommunikationsnetze und-dienstleistungen mbH & Co. KG
Airdata Holding GmbH
AllgauKom GmbH & Co. Telekommunikations KG
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Xxxxxxxx Airdata Systems GmbH & Xx.XX
Xxxxxxxx + Xxxxxxxxx Systemtechnik GmbH
Xxxxxxx Xxxx
Antennendienst Cabel Tec GmbH
Antennentechnik Weser-Ems GmbH
AT&T-Unisource Communications Services (Deutschland) GmbH
AugustaKom Telekommunikations GmbH
AVC Kommunikationssysteme GmbH
Bavaria Telecentrum GmbH & Xx.XX
Bayern Digital Radio GmbH
BCC-Braunschweiger Communication Carrier GmbH
BerliKomm Telekommunikationsgesellschaft mbH
Bisping & Bisping & Co. OHG
BITel Gesellschaft fur kommunale Telekommunikation mbH
BKG Breitbandkabelgesellschaft mbH
Bosch Telecom GmbH Produktbereich BN
BroadNet Deutschland GmbH
BreisNet Telekommunikations- und Carrier-Dienste
Xxxxxx Kommunikationstechnik GmbH
BTV Breitband-Television Jena GmbH
Burgergemeinschaft "Gro(beta)antennenanlage Dresden-Prohlis" w.V.
Cable & Wireless (Deutschland) GmbH
Callino GmbH
Carrier 1 International GmbH
carrier24 GmbH
ChemTel Telekommunikation GmbH
City TV-Kabelservice GmbH
Citykom Munster GmbH Telekommunikationsservice
CNB Communications Netmanagement Bremen GmbH
COLT Telecom GmbH
COM-IN-Telekommundations GmbH
Comple Tel GmbH
Complete Systemhaus GmbH
Connect Telecom Dunja Sudfels e.K.
Corporate Network Essen Gesellschaft fur Telekommunikation mbH
Cybernet Internet-Dienstleistungen AG
Daten- und Telekommunikations - GmbH Dessau
Datenbahn Technik GmbH Telekommunikationsgesellschaft
Dcom Infotec Gesellschaft fur Kommunikationssysteme mbH
desaNet Telekommunikation Sachsen Ost GmbH
Deutsche Landtel GmbH
Digital Radio Nord GmbH
Digital Radio Sudwest GmbH
Digital Radio West GmbH
DOKOM Gesellschaft fur Telekommunikation mbH
E-Plus Mobilfunk GmbH
EAM-Line GmbH
Easynet Group Plc.
ECN Telekommunikation GmbH
EggeNet Gesellschaft fur Telekommunikation mbH
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EinsteiNet AG
Enco Telecom GmbH & Xx.XX
Energis (Switzerland) AG
ENKom GmbH Gesellschaft fur Telekommunikation xxxxx.xxx GmbH
EWE TEL GmbH
EWT Communications GmbH
Fernseh GmbH Niederdorf
FirstMark Communications Deutschland GmbH
First Telecom GmbH
GC Pan European Crossing Deutschland GmbH
GELSEN-NET mbH
Gigabell XX
Xxxxxxxx GmbH
GKS I-NetPartner GmbH Online Services
GlobalConnect A/S
Global One Telekommunikationsdienste GmbH
Global TeleSystems Netzwerk GmbH & Co. KG
Gratzl Electronic Telekommunikationsgesellschaft mbH
Hamcom GmbH
HanseNet Telekommunikation GmbH
Haveldata Gesellschaft mit beschrankter Haftung
HEAG MediaNet GmbH
Xxxxxx & Xxxxxxx GmbH
Hermes Europe Railtel B.V.
herzo Media GmbH & Co. KG
HighSpeed AccessNet GmbH
HighwayOne GmbH
HilCom - Hildesheimer Telekommunikationsgesellschaft mbH
HTN-Hannoversche Telekommunikations- und Netzgesellschaft mbH
HTP-Hannovers Telefon Partner GmbH
Xxxxxx Xxxxxxx GmbH
i-21 Germany GmbH c/o Interoute Telecom Deutschland GmbH
IAXIS GmbH
ILCO Funktechnik GmbH
INNOCOM Schwerin GmbH & Xx.XX
IPOS Internet Provider OnlineService GmbH
ISIS Multimedia Net GmbH
ISYS-Team Informatik-Systeme GmbH
ITH Kommunikationstechnik GmbH
JelloCom GmbH & Xx.XX
K&K Kommunikationssysteme GmbH
K-net Telekommunikation GmbH
Kabel Deutschland GmbH
Kabelfernsehen Leipzig GmbH & Co. KG
Kabelfernsehen Munchen ServiCenter GmbH & Xx.XX
Kabelfernsehen Oelsnitz/V. GmbH
KABELFERNSEHEN OSMO GmbH & Co. KG
Kabelfernsehen Zwenkau GmbH
KEVAG Telekom GmbH
KfGW Kabelfernsehen fur Gro(beta)-Gerau Weiterstadt GmbH & Co. KG
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KielNET GmbH
Klaus Daten- und Telekommunikationstechnik GmbH
XXX.xxx XX
XXXXX Gesellschaft fur Telekommunikation mbH
KomTel Gesellschaft fur Kommunikations- und Informationsdienste mbH
KPN Qwest Assets Germany GmbH
LambdaNet Communications GmbH
Xxxxxxxxxx & Xxxxxxxxx GmbH Antennen- und Kabelfernsehanlagen
LeuCom Telekommunikationsgesellschaft mbH
Xxxxx 0 Communications GmbH
LEWTelNet GmbH
Xxxxxxxxxxxx Telekommunikations GmbH
Lkomm Telekommunikations GmbH & Co. KG
Xxxxxx Xxxxx Internet Dienstleistungen
LunTel Telekommunikationsgesellschaft Lunen mbH
M"net Telekommunikations GmbH
Magdeburg-City-Com GmbH
Mainova Kommunikationsnetze GmbH
MAINZ-KOM Telekommunikation GmbH
MAnet GmbH Gesellschaft fur Telekommunikation und Information
Mannesmann Arcor AG & Co.
Mannesmann o.tel.o GmbH
Mediascape Communications GmbH
MEOCOM Telekommunikation GmbH& Xx.XX
MERO Pipeline GmbH
Metromedia Fiber Network GmbH
MEVACOM Telekommunikationsdienstleistungen GmbH
MFS Communications GmbH
MK-Net Telekommunikationsgesellschaft mbH
MobilCom CityLINE XxxXxxxxxxxxx-xxxxxxxx.xxx GmbH & Co. KG
Nacamar Data Communications GmbH
NCC-Gesellschaft fur Netzwerk Communication x.Xxxxxxxxxx mbH
NeckarCom Telekommunikation GmbH
NEFkom Telekommunikation GmbH
NetCologne GmbH
Netcom Kassel Gesellschaft fur Telekommunikation GmbH
network engineering
Neubrandenburger Medianet KFA (Kabelfernsehanlagen) GmbH
NTL Nachrichtentechnik GmbH
OSNATEL GmbH
Ost Tel Com
Ost-Telecommunication-GmbH
PfalzKom Gesellschaft fur Telekommunikation mbH
Powercom A/S
PrimaCom AG
prompt GmbH & Xx.XX
Pulsaar Gesellschaft fur Telekommunikation mbH
QS Communication Service AG
Radio -SWS Norderney-Sturmwellensender GmbH
Xxxx Burosysteme GmbH
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R-KOM Xxxxxxxxxxxx Telekommunikationsgesellschaft mbH & Xx.XX
Regio (.NET) Gesellschaft fur neue Kommunikationsformen mbH
RegioCom GmbH
Regional-TV Fernsehproduktions GmbH
REKA Regionalservice Kabelfernsehen GmbH
RheiNet GmbH
riodata GmbH
RMN Telekommunikationsnetzgesellschaft mbH Rhein-Main
Xxxxxx KG
RuhrNet Gesellschaft Telekommunikation mbH
S+K ServiceKabel Aktiengesellschaft
SbB Sammelkanalbetriebs- und Beteiligungsgesellschaft Suhl GmbH
Xxxxx Systemtechnik GmbH
XXXXXXXX Systemtechnik GmbH
SDTelecom Telekommunikations GmbH
Sender Freies Berlin Anstalt offentlichen Rechts Abteilung Hochfrequenztechnik
Xxxxxx-Xxxxx-Nurtingen Xxxxxx Xxxxxx HG
Siegbert-Xxxx Xxxxxxxxx
SKYTRON Communications GmbH
SMATcom Netz-Verwaltungs GmbH
Soco Network Solutions GmbH
Softwaresupport Xxxx GmbH
Stadtnetz Bamberg Gesellschaft fur Telekommunikation mbH
Star-One 2in1 Networks GmbH & Co. KG
Xxxxxx Xxxxx & Raik Quascher GbR
Swisscom (Deutschland) GmbH
TALKLINE GmbH
TC net GmbH
Tele2 Telecommunication Services GmbH
TeleBel Gesellschaft fur Telekommunikation
TeleData Friedrichshafen GmbH
Teleglobe GmbH
Telekommunikation Lindau (B) GmbH
TELELEV Telekommunikation GmbH
TeleMark Telekommunikationsgesellschaft Xxxx mbH
TelemaxX Telekommunikation GmbH
TeleNEC Telekommunikation
TelePassport AG TELEVIS Grimma GmbH
Telia Telekommunikation GmbH
TelSA Telekommunikationsgesellschaft mbH Sachsen-Anhalt
TELE/OS Gesellschaft fur Telekommunikation und Netzdienste
Ostwestfalen-Schaumburg mbH
TENSIOCOM GmbH
tesion Communikationsnetze Sud-West GmbH & Co. KG
Thonny Salaf Telefon- und Datenservice
Xxxxx, Xxxxxx
TKS Telepost Kabel-Service Kaiserslautern GmbH & Xx.XX tnp
TeleNet Potsdam Kommunikationsgesellschaft mbH
TMR Telekommunikation Mittleres Ruhrgebiet GmbH
todo Gesellschaft fur Informationstechnik GmbH
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35
TraveKom Telekommunikationsgesellschaft mbH
TSS Telekabel Service Sud Marketing u. Verwaltung GmbH
TuNet GmbH
UWU Mediendienste GmbH
URBANA Telekommunikation GmbH
"Urbana Teleunion" Rostock GmbH & Co.
VANCO Euronet GmbH VEAGCOM
Telekommunikationsgesellschaft mbH
Versatel Deutschland GmbH
Versa Tel Telecom International B.V.
VIAG INTERKOM GmbH & Co.
VIATEL GmbH
Vine Telecom GmbH
VSE Net GmbH
WESTEND GmbH
WiCom GmbH Wilhelmshavener Telecommunication GmbH
xxxxxxx.xxx GmbH
WiKom Elektrik GmbH
WITCOM Wiesbadener Informations- und Telekommunikations Gesellschaft mbH
Xxxxxxxxxx-Net
WOBCOM GmbH Wohnstattengesellschaft Dortmund-Sud mbH
Xxxxxxxx Xxxxxxx
Xxxxxxxxxx Telekommunikationsgesellschaft mbH (WuCom)
ZSH Zwickauer System- und Haustechnik GmbH
Page 35
36
GERMAN CARRIERS AND SERVICE PROVIDERS WITH LICENSE CLASS 4
01051 Telecom GmbH
3U Telekommunikation AG
ACC Telekommunikation GmbH
accom Gesellschaft fur Telekommunikationsnetze und-dienstleistungen mbH & Co. KG
ACV Kommunikationssysteme GmbH
Advertising Werbeagentur GmbH
AT&T-Unisource Communications Services (Deutschland) GmbH
AugustaKom Telekommunikation GmbH & Xx.XX Axxon Telecom GmbH
BCC Braunschweiger Communication Carrier GmbH
Belgacom Deutschland GmbH
BerliKomm Telekommunikationsgesellschaft mbH
BITel Gesellschaft fur kommunale Telekommunikation mbH
BKG Breitbandkabelgesellschaft mbH
BreisNet Telekommunikations- und Carrier-Dienste GmbH
BroadNet Deutschland GmbH
Cable & Wireless (Deutschland) GmbH
Callino GmbH
Carrier 1 International GmbH
CaTEL Carrier- und Telekommunikationsborse Frankfurt AG
ChemTel Telekommunikation GmbH
Cignal Global Communications Germany GmbH
Citykom Munster GmbH Telekommunikationsservice
CNB Communications Netzmanagement Bremen GmbH
COLT Telecom GmbH
Comple Tel GmbH
connection 42 telecommunication planning & consulting GmbH
Corporate Network Essen Gesellschaft fur Telekommunikation mbH
Cybernet Internet-Dienstleistungen AG
Daten- und Telekommunikations - GmbH Dessau
Datel Dessau
debitel Aktiengesellschaft GmbH & Xx.XX
DETECON Deutsche Telepost Consulting GmbH
Deutsche Landtel GmbH
Deutsche Telefon- und Marketing Services GmbH
Deutsche Telekom AG
Dcom Infotec Gesellschaft fur Kommunikationssysteme mbH
DOKOM Gesellschaft fur Telekommunikation mbH
DreCom Gesellschaft fur Telekommunikation GmbH
EAM-Line GmbH
easynet Datenverarbeitungs GmbH
ECONOphone GmbH
EGN B.V.
EinsteiNet AG
Page 36
37
Elmshorner Dienstleistungszentrum
Enco Telecom GmbH & Xx.XX
Energis (Switzerland) AG
ENKom GmbH Gesellschaft fur Telekommunikation
xxxxx.xxx GmbH
E-Plus Mobilfunk GmbH
ETS Verwaltung fur Sprach- und Datennetze GmbH
European Telecommunication Holding E.T.H. Aktiengesellschaft
EWE TEL GmbH
EXTR@COM AG
FaciliCom Telekommunikation GmbH
Finnish International Telecommunications GmbH
FirstMark Communications Deutschland GmbH
First Telecom GmbH
GC Pan European Crossing Deutschland GmbH
Gigabell AG
Global Communications GmbH
Gesellschaft fur Dienstleistungen im Telekommunikationsbereich
Global Network Telephone GmbH
Global TeleSystems Netzwerk GmbH Co. KG
Hamcom GmbH Telekommunikation
HanseNet Telekommunikation GmbH
haveldata Gesellschafft mit beschrankter Haftung
HEAG MediaNet GmbH
Xxxxxx & Xxxxxxx GmbH
HighwayOne GmbH
HilCom - Hildesheimer Telekommunikationsgesellschaft mbH
HTP-Hannovers Telefon Partner GmbH
Xxxxxxxxx Telecom GmbH
IDT GLOBAL LIMITED
Informatik-Zentrum Bayern GmbH & Xx.XX
INTERCROSS Deutschland GmbH
Interoute Telecom Deutschland GmbH
ISIS Multimedia Net GmbH
JelloCom GmbH & Xx.XX
K-net Telekommunikation GmbH
KaTel Gesellschaft fur Telekommunikation mbH
KDD Telecomet Deutschland GmbH
KDD-CONOS Aktiengesellschaft Bonn
KEVAG Telekom GmbH
KielNET GmbH
Kom Tel Gesellschaft fur Kommunikations- und Informationsdienste mbH
KPN Telecom BV
Kray Telecom GmbH
LeuCom Telekommunikationsgesellschaft mbH
Xxxxx 0 Communications GmbH
Long Distance International Limited
Lun Tel Telekommunikationsgesellschaft Lunen mbH
M"net Telekommunikations GmbH
Magdeburg-City-Com GmbH
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38
MAnet GmbH - Gesellschaft fur Telekommunikation-und Information
Mannesmann Arcor AG & Co.
Mannesmann o.tel.o GmbH
MCN xxxx.xxx Aktiengesellschaft
Mediascape Communications GmbH
mediaWays GmbH Internet Service
Mega Satellitenfernsehen GmbH
MEVACOM Telekommunikationsdienstleistungen GmbH
MCI WorldCom Deutschland GmbH
MEOCom Telekommunikation GmbH& Co. KG
MobilCom City LINE GmbH
NEFkom Telekommunikation GmbH& Co. KG
NetCologne GmbH
Netcom Kassel Gesellschaft fur Telekommunikation mbH
Neubrandenburger Medianet KFA (Kabelfernsehanlagen) GmbH
NTL Nachrichtentechnik GmbH
Xxx.Xxx GmbH
OSNATEL GmbH
Pacific Gateway Exchange, Inc.
PfalzKom Gesellschaft fur Telekommunikation mbH
Prime TEC Deutschland GmbH
prompt GmbH & Xx.XX
PTI GmbH
Pulsaar Gesellschaft fur Telekommunikation mbH
QS Communication Service AG
Rapid Link Telecommunications GmbH
RegioCom GmbH
RheiNet GmbH
R-Kom Xxxxxxxxxxxx Telekommunikationsgesellschaft mbH & Xx.XX
RSL COM Deutschland GmbH
RuhrNet Gesellschaft Telekommunikation mbH
Xxxxxxxx Systemtechnik GmbH
SDTelecom Telekommunikations GmbH
SEC Service Aktiengesellschaft
SONERA Deutschland GmbH
SpaceKomm Gesellschaft fur innovative Telekommunikation GmbH
Stadtnetz Bamberg Gesellschaft fur Telekommunikation mbH
Star Telecommunications Deutschland GmbH
Startec Global Communications GmbH
Storm Telecommunications Limited
Talkline GmbH
TelDaFax AG
Tele2 Telecommunication Services GmbH
TELE/OS Gesellschaft fur Telekommunikation und Netzdienste
TeleBel Gesellschaft fur
Telekommunikation Bergisches Land mbH
Telegate Aktiengesellschaft fur telefonische Informationsdienste
Teleglobe GmbH
TELEGROUP Network Services Deutschland GmbH
TELELEV Telekommunikation GmbH
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39
TeleMark Telekommunikationsgesellschaft Xxxx mbH
TelemaxX Telekommunikation GmbH
TeleNEC Telekommunikation Neustadt GmbH & Xx.XX
TelePassport AG
Telia Telekommunikation GmbH
TelSA Telekommunikationsgesellschaft mbH
TENSIOCOM GmbH
tesion Communikationsnetze
Thonny Salaf Telefon- und Datenservice
TMR Telekommunikation Mittleres Ruhrgebiet GmbH
tnp TeleNet Potsdam Kommunikationsgesellschaft mbH
USA Global Link Deutschland GmbH
VarTec Telecom Europe Limited
Versatel Deutschland GmbH
VIAG INTERKOM GmbH & Co.
VIATEL GmbH
VSE Net GmbH
WESTCom Gesellschaft fur Telekommunikation mbH
WiCOM GmbH Wilhelmshavener TeleCommunication GmbH
WiKom Elektrik GmbH
WinStar Communications GmbH
WITCOM Wiesbadener Informations- und Telekommunikations Gesellschaft mbH
Xxxxxxxxxx-Net
WOBCOM GmbH
WorldxChange Communications GmbH
Xxxxxxxxxx Telekommunikationsgesellschaft mbH (WuCom)
ZSH Zwickauer System- und Haustechnik GmbH
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40
CATV-OPERATORS
Xxxxxxxx + Verbundene Unternehmen (in Europa)
UPC + Verbundene Unternehmen (EWT/TSS, Primacom) (in Deutschland)
Xxxxxx + Verbundene Unternehmen (in Deutschland)
Bayrisches Konsortium (Hypo Bank, VIAG InterCom, KDG, DB Investor,
Staatskanzlei, Deutsche Bank)
i) INTERNATIONAL AFFILIATES OF GERMAN CARRIERS
------------------------------------------------------------------------------------------------------------------
GERMAN CARRIER AFFILIATE COUNTRY
------------------------------------------------------------------------------------------------------------------
Viag AG VIAG Interkom GmbH & Co Germany
------------------------------------------------------------------------------------
Connect Austria GmbH Austria
------------------------------------------------------------------------------------
Orange Communications SA Switzerland, UK, Australia, Belgium,
Hong Kong,India, Israel
------------------------------------------------------------------------------------------------------------------
mediaWays / Telefonica mediaWays Germany
------------------------------------------------------------------------------------
British mediaWays UK
------------------------------------------------------------------------------------------------------------------
Telegate same name: Telegate Germany, Spain, Italy, Austria, UK, USA
------------------------------------------------------------------------------------------------------------------
Mannesmann / Vodafone Mannesmann Arcor Germany
------------------------------------------------------------------------------------
ipulsys Belgium, France, Germany, Italy,
Netherland, Spain, Switzerland, UK
------------------------------------------------------------------------------------
Eurokom Belgium, France, Germany, Italy,
Netherland, Spain, Switzerland, UK
------------------------------------------------------------------------------------
infostrada Italy
------------------------------------------------------------------------------------------------------------------
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ii) INTERNATIONAL AFFILIATES OF NON-US BASED CARRIERS
--------------------------------------------------------------------------------
CUSTOMER NAME COUNTRIES
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Atlantic Telecom Germany, UK
--------------------------------------------------------------------------------
C&W Corporate Account Austria, Belgium,Czech Republic, Denmark,
Finland,Germany, Greece, Georgia, Hungary, Italy,
Israel, Ireland, Luxemburg, Netherland, Norway,
Poland, Portugal, Slovakia, Spain, Sweden,
Switzerland, UK, Ukraine
--------------------------------------------------------------------------------
COLT Telecom Belgium, France, Germany, Italy, Netherland, Spain,
Switzerland, UK
--------------------------------------------------------------------------------
GTS Belgium, Czech Republic, Denmark, France, Germany,
Hungary, Italy, Ireland, Netherland, Poland,
Russia, Spain, Sweden, Switzerland, UK, Ukraine
--------------------------------------------------------------------------------
Interoute Belgium, Denmark, France, Germany, Italy, Ireland,
Netherland, Portugal, Spain, Switzerland, UK
--------------------------------------------------------------------------------
InterXion Belgium, France, Germany, Italy, Netherland, UK
--------------------------------------------------------------------------------
Riodata Germany, France, Italy, Spain, UK
--------------------------------------------------------------------------------
RapidLink Germany, Czech Republic
--------------------------------------------------------------------------------
Telinco Germany, UK
--------------------------------------------------------------------------------
Versatel Belgium, France, Germany, Luxemburg, Netherland, UK
--------------------------------------------------------------------------------
VIATEL Austria, Belgium, France, Germany, Italy,
Netherland, Spain, Switzerland, UK
--------------------------------------------------------------------------------
Page 41
42
iii) INTERNATIONAL AFFILIATES OF US BASED CARRIERS
-----------------------------------------------------------------------------
CUSTOMER NAME COUNTRIES
-----------------------------------------------------------------------------
BroadNet/Comcast Austria, France, Germany, Italy, Norway, Portugal,
Spain, Switzerland, UK
-----------------------------------------------------------------------------
First Xxxx Telecom Austria, Belgium, France,Germany, Luxemburg,
Portugal, Switzerland, UK
-----------------------------------------------------------------------------
GBLX Belgium, France, Germany, Italy, Netherland, UK
-----------------------------------------------------------------------------
Level3 COM France, Germany, Netherland, UK
-----------------------------------------------------------------------------
NTL France, Germany, Ireland, Sweden, Switzerland, UK
-----------------------------------------------------------------------------
ONE Tel Australia, France, Germany, Netherland,
Switzerland, UK
-----------------------------------------------------------------------------
RSL COM Austria, Denmark, France, Finland, Germany, Italy,
Netherland, Portugal, Spain, Sweden, Switzerland, UK
-----------------------------------------------------------------------------
STAR ONE AG Germany, Spain, Switzerland
-----------------------------------------------------------------------------
UPC Austria, Belgium, Czech Replublic, France, Hungary,
Ireland, Malta, Netherland, Norway, Romania, Slovak
Republic
-----------------------------------------------------------------------------
WordAccess Austria, Belgium, Denmark, Finland, France,
Germany, Italy, Netherland, Norway, Spain, Sweden,
Switzerland, UK
-----------------------------------------------------------------------------
WinStar Belgium, Germany, UK
-----------------------------------------------------------------------------
World/COM/MCI Germany
-----------------------------------------------------------------------------
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DEUTSCHE TELEKOM AG UND TOCHTER MIT MEHRHEITSBETEILIGUNG
(German Telekom AG and their affiliates with controlling interest)
------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------
KONZERN DEUTSCHE TELEKOM AG, BONN GERMANY
------------------------------------------------------------------------------------------------------------------
Breitbandkabel DeTeKabelService Deutsche Telekom Kabel Germany
Service GmbH, Bonn
------------------------------------------------------------------------------------------------------------------
Kabel Deutschland GmbH, Bonn Germany
------------------------------------------------------------------------------------------------------------------
MSG MediaService GmbH, Munchen Germany
------------------------------------------------------------------------------------------------------------------
Datenkommunikation T-Data Gesellschaft fur Datenkommunikation Germany
mbH, Bonn
------------------------------------------------------------------------------------------------------------------
DeTeLine Deutsche Telekom Germany
Kommunikationsnetze GmbH, Berlin
------------------------------------------------------------------------------------------------------------------
DeTeLine Budapest GmbH, Budapest (Ungarn) Hungary
------------------------------------------------------------------------------------------------------------------
Spezielle Mehrwertdienste DeTeMedien, Deutsche Telekom Medien GmbH, Germany
Frankfurt/Main
------------------------------------------------------------------------------------------------------------------
Multimedia-kommunikation Deutsche Telekom Online Services GmbH, Germany
Darmstadt
------------------------------------------------------------------------------------------------------------------
Mobil-Kommunikation DeTeMobil Deutsche Telekom MobilNet GmbH, Germany + worldwide activities
Bonn
------------------------------------------------------------------------------------------------------------------
CMobil B.V., Amsterdam Netherlands
------------------------------------------------------------------------------------------------------------------
max.mobil. Telekommunikation Service GmbH, Austria
Wien
------------------------------------------------------------------------------------------------------------------
Auslandsgeschaft Deutsche Telekom Inc., New York USA
------------------------------------------------------------------------------------------------------------------
Deutsche Telekom (Canada) Inc., Toronto Canada
------------------------------------------------------------------------------------------------------------------
T-Access Inc., Red Bank New Jersey USA
------------------------------------------------------------------------------------------------------------------
Deutsche Telekom S.A.R.L. Paris France
------------------------------------------------------------------------------------------------------------------
Deutsche Telekom Asia Pte. Ltd. Singapur Singapore
------------------------------------------------------------------------------------------------------------------
Deutsche Telekom K.K., Tokio Japan
------------------------------------------------------------------------------------------------------------------
Deutsche Telekom Ltd., London UK
------------------------------------------------------------------------------------------------------------------
Deutsche Telekom gAG, Moskau Russia
Page 43
44
------------------------------------------------------------------------------------------------------------------
Infonet Network Services Deutschland GmbH, worldwide activities
Frankfurt/Main
------------------------------------------------------------------------------------------------------------------
Vertrieb Geschafts- und DeTeSystem Deutsche Telekom Systemlosungen Germany
Privatkunden GmbH, Frankfurt/Main
------------------------------------------------------------------------------------------------------------------
Informations-verarbeitung DeTeCSM Deutsche Telekom Computer Service Germany
Management GmbH, Darmstadt
------------------------------------------------------------------------------------------------------------------
Page 44
45
EXHIBIT B
to
UNISPHERE MASTER PURCHASE AND RESELLER/DISTIBUTOR AGREEMENT
Unisphere Product List and
Price List and Discount Schedule
Product Categories:
1. the ERX product, associated software and accessories;
2. UMC directory services; and
3. third party products, associated software and accessories
Price List:
See Exhibit B-1 attached hereto and incorporated herewith.
Discount Schedule:
Chassis and common logic equipment: fifty-five percent (55%) off the standard
Unisphere U.S. list price
IO Modules: fifty percent (50%) off the standard Unisphere U.S. list price
Evaluation Units: sixty percent (60%) off the standard Unisphere U.S. list
price, for purchases of up to U.S. $500,000 per contract year for Siemens
Aktiengesellschaft, ICN Group, Carrier Sales Germany, ICN VD/VT; for any other
local company or entity affiliated with Siemens, the discount for evaluation
units shall be limited to purchases of up to US $200,000 per contract year.
Page 45
46
EXHIBIT C
to
UNISPHERE MASTER PURCHASE AND RESELLER/DISTIBUTOR AGREEMENT
List of Countries in which Unisphere shall bear the costs of Local Compliance
pursuant to Section 3.7 of the Agreement:
Australia, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany,
Georgia, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Luxembourg,
Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden,
Switzerland, UK, Ukraine, USA
For the west European states, Switzerland, Norway, and Liechtenstein, the
following minimum legal requirements have to be fulfilled:
1) Electromagnetic compatibility: EMV Directive 89/336/EEC
(e.g. EN55022, EN50082-1:97, FCC Part 15, CISPR-22, etc.)
2) Product security: Low Voltage Directive 73/23/EEC
(e.g. EN60950, XX 0000, XXX CS22.2 950, IEC 950, etc.)
3) Layer 1 conformity: R&TTE Directive 1999/5/EC
Customer specific (e.g. DTAG, Bellcore) additional quality requirements will be
fulfilled on a case-by-case basis as mutually agreed upon by the parties in
writing.
For all other countries the specific legal requirements will be fulfilled on a
case-by-case basis as mutually agreed upon by the parties in writing.
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47
EXHIBIT D
to
UNISPHERE MASTER PURCHASE AND RESELLER/DISTIBUTOR AGREEMENT
EXHIBIT D
SERVICE LEVEL AGREEMENT (SLA)
TABLE OF CONTENTS:
List of Annexes
Article 1 Definitions
Article 2 Provision of Services
Article 3 Delivery Conditions
Article 4 Prices / Invoicing
Article 5 Terms of Payment
Article 6 Confidential Treatment
Article 7 Liability / Limitation of Liability
Article 8 Warranty
Article 9 Term and Termination of SLA
Article 10 Arbitration
Article 11 Applicable Law
LIST OF ANNEXES:
Annex 1 Definition and Extent of Services
Annex 2 Prices / Invoicing
Annex 3 List of Products
The Annexes may be revised/renewed from time to time.
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48
ARTICLE 1 DEFINITIONS
In this SLA the following terms shall have the meanings as follows:
"Customer" means any customer of UNISPHERE and/or Siemens.
,,Services" means the services to be performed by UNISPHERE under this SLA as
defined in Annex 1
"Products" means the products as listed in Exhibit B of the Master Purchase and
Reseller / Distributor Agreement
"Purchaser" shall mean Siemens or any Siemens Subsidiary or Siemens Affiliate.
Further terms may be defined in the Annexes to this SLA.
ARTICLE 2 PROVISION OF SERVICES
UNISPHERE shall during the term of this SLA provide to Siemens against payment
of the prices stipulated in Article 4 those of the Services on Products which
shall be ordered by Siemens from time to time.
ARTICLE 3 DELIVERY CONDITIONS
Any shipment under this SLA of either contract party will be made "Free Carrier
(FCA) to Unisphere" according to the "Incoterms 1990".
ARTICLE 4 PRICES / INVOICING
The prices for the Services to be provided under this SLA and the method of
invoicing are stated in Annex 2. During the warranty period the Services listed
in Section 3 of Annex 1 are provided free of charge. Training prices shall be as
outlined in Section 3.9.
ARTICLE 5 TERMS OF PAYMENT
Payment of the invoices shall be effected within 45 (forty-five) days from date
of invoice.
ARTICLE 6 CONFIDENTIAL TREATMENT
Reference Article 14 of the Master Purchase and Reseller / Distributor
Agreement.
ARTICLE 7 LIABILITY / LIMITATION OF LIABILITY
Reference Article 21 of the Master Purchase and Reseller / Distributor
Agreement.
ARTICLE 8 WARRANTY
Reference Article 13 of the Master Purchase and Reseller / Distributor
Agreement.
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49
ARTICLE 9 TERM AND TERMINATION OF SLA
This SLA shall come into force upon signature of the Master Purchase and
Reseller / Distributor Agreement.
This SLA shall remain valid for an unlimited term and can be terminated by the
Parties 36 months after termination of the Master Purchase and Reseller /
Distributor Agreement provided however Siemens pays the agreed upon Service Fee
for each of the 12 months period and, provided further, that if Siemens
discontinues to make the payment, then this SLA shall be subject to termination
as follows: if the total length of time of any failure to make any timely
payment exceeds twenty-five (25) calendar days from the due date, Unisphere
shall be entitled to declare a breach of this SLA by written notice to Siemens,
and Unisphere shall be entitled to terminate this SLA unless such breach is
cured within ten (10) business days from such notice of said breach. Unisphere
shall also be entitled to interest on any late payment in accordance with the
provisions set forth in Section 6.2 of the Master Purchase and Reseller /
Distributor Agreement.
Any termination will not affect obligations of either party accrued and orders
placed by Siemens under this SLA up to the actual termination of the SLA.
ARTICLE 10 ARBITRATION
Reference Article 22.7 of the Master Purchase and Reseller / Distributor
Agreement.
ARTICLE 11 APPLICABLE LAW
Reference Article 22.5 of the Master Purchase and Reseller / Distributor
Agreement.
Page 49
50
ANNEX 1
DEFINITION AND EXTENT OF SERVICES
TABLE OF CONTENTS
1 DEFINITIONS................................................................................................53
2 RESPONSIBILITIES/COMMON REQUIREMENTS.......................................................................55
2.1 UNISPHERE'S OBLIGATIONS..................................................................................55
2.2 SIEMENS' OBLIGATIONS.....................................................................................55
3 SERVICES..................................................................................................56
3.1 EMERGENCY SERVICE........................................................................................56
3.2 HOTLINE/ON CALL SERVICE..................................................................................56
3.3 PROJECT/FIELD SERVICE (OPTIONAL, ON REQUEST).............................................................57
3.4 UPGRADE/UPDATE SERVICE...................................................................................57
3.4.1 SW MAINTENANCE.........................................................................................57
3.4.2 HW UPDATE..............................................................................................58
3.4.3 COMPATIBILITY AND CORRECTION MATRIX....................................................................58
3.5 FAULT CORRECTION SERVICE.................................................................................58
3.5.1 PROBLEM PRIORITIES ....................................................................................59
3.5.2 PERFORMANCE REQUIREMENTS...............................................................................60
3.6 PERFORMANCE/FAULT STATISTICS.............................................................................61
3.7 REPAIR AND REPLACEMENT SERVICE...........................................................................62
3.7.1 GENERAL................................................................................................62
3.7.2 REPAIR AND RETURN SERVICE - IN WARRANTY................................................................62
3.7.3 REPAIR AND RETURN SERVICE - OUT OF WARRANTY............................................................15
3.7.4 ADVANCED REPLACEMENT DEAD ON ARRIVAL...................................................................63
3.7.5 REPAIR AND REPLACEMENT SERVICE TIME SCALE (SUMMARY)....................................................64
3.7.6 NO FAULT FOUND HANDLING................................................................................64
3.7.7 REPAIR REPORTS.........................................................................................65
3.7.8 EMERGENCY REPLACEMENT SERVICE..........................................................................65
3.7.9 REFURBISHMENT..........................................................................................65
3.7.10 EXTENDED WARRANTY CONTRACT............................................................................65
3.8 BULLETIN BOARD SERVICE...................................................................................66
3.9 TRAINING SERVICE.........................................................................................67
3.9.1 GENERAL................................................................................................67
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51
3.9.2 COURSEWARE AND MATERIALS...............................................................................67
3.9.3 STANDARD TRAINING COURSES..............................................................................67
3.9.4 CUSTOMIZED TRAINING COURSES............................................................................68
3.9.5 TRAIN THE TRAINER - PROGRAM............................................................................68
3.10.1 NEW PRODUCT INTRODUCTION..............................................................................68
3.10.2 PRODUCT ACCEPTANCE....................................................................................20
3.10.3 ADDITIONAL INSTALLATION SERVICE.......................................................................69
3.10.4 EXTRAORDINARY SUPPORT.................................................................................69
3.11 EPIDEMIC FAILURE SUPPORT................................................................................69
4. ADDITIONAL REQUIREMENTS...................................................................................70
4.1 HANDLING OF OLDER RELEASES...............................................................................70
4.2 SPORADIC MALFUNCTIONS....................................................................................70
4.3 UNDETERMINED PROBLEMS....................................................................................70
4.4 DESIGN REQUIREMENTS......................................................................................71
4.5 REVIEW MEETING...........................................................................................71
5. MANAGEMENT ESCALATION PROCESS.............................................................................71
6 SERVICE DOCUMENTATION......................................................................................73
6.1 COMMERCIALLY AVAILABLE DOCUMENTATION.....................................................................73
6.2 INTERNAL DOCUMENTATION...................................................................................74
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52
1 DEFINITIONS
"ADDITIONAL SERVICES" shall mean all commercially available services
offered by Unisphere other than those services described in Section 3 of
this Annex e.g. Network Optimization, Network Planning, Configuration
Management.
"ADVANCED REPLACEMENT" means a service to ship replacement Service Part in
advance of receipt of failed Product.
"AUTHORIZED PERSONNEL" or "SSP" shall mean an individual
* who is properly trained to repair the Product;
* who is working under the direction of either Siemens or Unisphere.
"BUSINESS DAY" shall mean the normal working hours and working days within
the geographic location where Unisphere performs the Services e. g. 08:00
a.m. to 05:00 p.m.Mid Europe Time, Monday to Friday, excluding local
holidays.
"DAY" shall mean calendar day
"PRODUCTS" shall mean the products/Items/units listed in Exhibit B of the
Master Purchase and Reseller / Distributor Agreement.
"PRODUCT SUPPORT" shall mean the services to be provided by Unisphere to
resolve Product design problems in line with the priorities and timeframes
defined in Section 3 of this Annex.
"RELEASES" There are three parts of releases:
- "MAJOR RELEASE" means a release of a Unisphere Software product
that is designated by Unisphere as a change in the ones digit of the
Software version number [(x).x.x].
- "VERSION RELEASE" means an incremental release of Unisphere
Software that provides maintenance fixes and additional Software
features.
- "MAINTENANCE RELEASE" means an incremental release of Unisphere
Software that provides maintenance fixes and may provide additional
Software features.
"MINIMUM FIELD RELEASE LEVEL" shall mean the level of hardware or software
currently supported in the field by Unisphere. Unisphere shall support the
current revision and one previous version provided, however, that with
respect to prior versions of software, Unisphere will support the same for
not less than twenty-four (24) months after shipment of the Products by
Unisphere, by providing software patches or a free software release, at
Unisphere's discretion. With respect to hardware, if an upgrade in
hardware is necessary in order to fix a software bug during the warranty
period, Unisphere will provide the necessary hardware upgrade free of
charge, only during the warranty period.
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53
"SERVICE LEVEL 3 SUPPORT" means the Services to be performed by Unisphere
under this SLA as defined in Section 3 of this Annex.
"SOFTWARE" shall mean those Products which are software, irrespective of
the medium in which they are contained, and shall include Maintenance
Releases.
"SYSTEM" means communication network(s) and/or any communication equipment
forming part thereof, of which Unisphere Products are parts of, which has
(have) been supplied by Siemens or Unisphere to Customer either directly
or through a subsidiary or a affiliated company of Siemens or Unisphere.
"UNIT" shall mean Products (including parts and/or components or portions
thereof).
"UPDATE" means Maintenance Releases, Version Releases and/or Major
Releases which contain the same configuration as originally acquired.
"TAC" shall mean either Unisphere's or Siemens' Technical Assistance
Centers as applicable.
"FIRST LINE SUPPORT (TAC 1)" shall mean the initial fault diagnosis
procedures undertaken by the Customer or by Siemens and/or its nominated
representative. This includes initial on-site problem diagnosis,
replacement of faulty hardware, reconfiguration, etc. to identify and
correct a hardware or configuration problem (simple diagnostics that
follow the technical procedures for the product).
"SECOND LINE SUPPORT (TAC 2)" shall mean Siemens's and/or its nominated
representatives to run the complete diagnostics able to identify fault in
System (using Test Equipment) and identify whether hardware, software or
configuration are concerned. Second Line Support involves detailed
in-depth problem analysis and problem duplication. The analysis identifies
whether the problem is caused by operator error, a fault or design issue.
Second Line Support includes phone support and/or on site support to
assist the Customer in the diagnosis of configuration problems, as well as
recognition of possible software bugs. It also includes the creation of
simple workarounds to allow the Customer to achieve the desired
functionality while avoiding any known bugs. Second Line Support is
responsible for the duplication and characterization of software problems
seen in a Customer environment. If unable to duplicate the problem, the
Second Line Support works with the Third Line Support to duplicate or
characterize the problem.
"THIRD LINE SUPPORT (TAC 3)" shall mean Unisphere's specialists with
detailed product knowledge, capable of replicating problems and
interfacing with development. Third Line Support includes the provision of
a correction or work around to a problem which Siemens is unable to
provide through the provision of First and Second Line Support. Third Line
Support is responsible for ensuring the reproducibility and/or
characterization of problems escalated from Second Line Support. It is
also responsible for the creation of complex workarounds to allow the
Customer to achieve the desired functionality while avoiding bugs. Third
Line Support provides the environment and information to allow engineering
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to diagnose and repair the software problem. Furthermore, TAC 3 supports
Siemens Project/Field service in case of intermittent/ sporadic
malfunctions. In the case of malfunctions in a Unisphere Product, provided
all necessary TAC 2 information has been provided to Unisphere by Siemens,
if on-site service from Unisphere is necessary for fixing critical or
major failures, Unisphere will provide the needed personnel free of
charge. If the problem is determined to have been a TAC 2 problem,
Unisphere may xxxx Siemens for its service.
Third Line Support shall normally not include the provision of any
hardware outside of the warranty period that may be required to support a
new software release, nor the labor to install new software.
"TEST EQUIPMENT" shall mean protocol analyser, standard tool set, etc.
2 RESPONSIBILITIES/COMMON REQUIREMENTS
2.1 Unisphere's Obligations
Unisphere shall provide all services defined in this SLA.
Unisphere is responsible for providing Third Line Support (TAC 3), but in
the transitional period, which is limited to 60 days from the official
released version for customer shipment, Unisphere shall work with Siemens
to provide Second Line Support (TAC 2) until Siemens' service organization
has enough know how to serve its Customers on their own.
Unisphere shall ensure that each of the individuals within its
organization and its distribution channel who are responsible for
providing the Services have been adequately trained in the Products and
technology which they are required to support.
In case of problems arising with Systems of Customer, Unisphere shall
support Siemens TAC2 organizations in resolving the problems if Unisphere
Products are a possible cause of the customer's problem.
2.2 Siemens' Obligations
Siemens is responsible for providing its customers, who are users of
Unisphere Products, with Services similar to those offered directly by
Unisphere, including TAC support, Software subscription, Hardware support
and Training. Unless otherwise expressly agreed, Siemens shall ensure that
it has Test Equipment available for testing the Products at each of its
First and Second Line Support locations which is equivalent to that used
by Unisphere to test the Products. In addition, Siemens' First and Second
Line Support personnel shall have access to such laboratory equipment as
necessary to provide their Customers with assistance, and to be able to
reproduce problems with the Products.
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Siemens shall ensure that each of the individuals within its organization
and its distribution channel who are responsible for providing
First/Second Line Support have been adequately trained in the Products and
technology which they are required to support.
3 Services
Unisphere shall provide the following services:
* Emergency Service
* Hotline/On Call Service
* Project/Field Service (optional, on request)
* Update Service
* Fault Correction Service
* Repair and Replacement Service
* Bulletin Board Service
* Training Service
* Epidemic failure support
3.1 Emergency Service
In the event of acute and severe operational problems, for example, where
System availability is seriously impaired, the Emergency Service will
provide reliable support 24 hours a day, 365 days a year. The Emergency
Service will restore the operation of the affected System or Unit(s) as
quickly as possible. Unisphere's personnel will work with Siemens'
personnel to minimize the customer's downtime, including providing, if
mutually agreed upon, on-site support.
3.2 Hotline/On Call Service
Unisphere will provide direct support of Siemens personnel in the form of
phone and related (e-mail, fax, etc.) support during its normal Business
Day.
This service is available to answer technical inquiries from Siemens
service specialists to clarify operational problems escalated to
Unisphere. Unisphere's personnel will answer questions as they relate to
the Products supplied under this SLA and their operation in the Customer's
System. Inquiries will be addressed according to their priority basis and
will be swiftly and competently answered within the defined time frame
agreed upon for such priority.
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3.3 Project/Field Service (optional, on request)
Unisphere may provide, at Siemens' request and upon mutual agreement,
support for the network integration and system and acceptance tests at
Siemens and where appropriate Siemens' end user premises. Unisphere may
assist Siemens in the production of test specifications. Siemens may
request Unisphere to analyze test steps, which are not successfully
carried out. Siemens may request that Unisphere carry out the tests and
analyses themselves at Siemens' own test facilities, or on Siemens' end
user systems selected for test purposes; and specified in advance of the
production of the test specification. Unisphere may provide this on-site
service to Siemens at its sole direction and Siemens will pay Unisphere's
standard rate plus expenses for this service.
Subject to the terms and conditions of this SLA, Siemens shall be entitled
to request that Unisphere provide any of the additional Support. Unisphere
may, at its sole discretion, provide additional Support to Siemens or
directly to the Customers of Siemens. Unisphere may not otherwise provide
Project/Field Services directly to Siemens' Customer without the express
written consent of Siemens.
3.4 Upgrade/Update Service
Unisphere shall, at Siemens' request and upon mutual agreement, provide
release upgrade procedures and restrictions as part of the release notes.
This procedure shall incorporate all necessary information to perform
release upgrade and fallback procedures. It shall also incorporate the
possibility to create a new configuration from the existing one without
any functional change. Duration of the upgrade for each network element
should be as short as possible according to industry practice. The upgrade
of a hardware based product must be independent of the remaining hardware
based products in the network and be backward compatible.
3.4.1 SW Maintenance
Master copies of Maintenance Releases for Software and associated Keys,
Passwords and Tools including all documentation will be provided in
accordance with the specified fix time commitments, but at least two (2)
times a year to all Siemens direct supported Service Organizations.
Scheduled Maintenance Releases must be aligned with the committed response
times. Siemens shall have the right to copy and distribute Maintenance
Releases to its Customers as necessary to correct Software problems.
Unisphere may also provide Siemens with patches (incl. all necessary
documentation) for distribution to Siemens' Customers to meet time
commitments, rather than providing Maintenance Releases. In the event,
that the correction to a Unisphere Software problem is not fixed in a
Maintenance Release and only in a Version or Major Release, Siemens will
obtain the Release to distribute it to its Customers at no charge. In the
event, that the Customers do not want to upgrade their networks, Unisphere
shall fix the problem in the supported Releases.
Unisphere shall provide Siemens' support organizations, System tests and
school departments with any new Releases and associated Keys, Passwords
and Tools including
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all documentation for their Systems, to build up know-how and to support
or teach their Customers.
Unisphere shall ensure that all new Releases will be compatible with
regard to the functions and features with other then-current Products in a
System, and with all supported Releases of the Products.
To the extent that Unisphere charges a license or usage fee for any
particular feature of the Software, then Siemens must pay that fee to
Unisphere if the feature is used commercially by the Siemens Customer, as
per Section 10.1 of the Master Purchase and Reseller / Distributor
Agreement.
3.4.2 HW Update
Unisphere shall provide, during the warranty period free of charge, any
hardware or software updates required to remedy a hardware design problem.
Unisphere is expected to follow Telcordia's (formerly BELLCORE) Generic
Requirements for Product Change Notices (GR-209 CORE) if and to the extent
applicable. Cost of upgrade material and field implementation for Class
"A" PCNs and security effecting upgrades by Siemens personnel shall be
negotiated case by case.
In the event of a network-wide hardware update which is required as a
result of a design fault, the Parties agree to work together to devise
appropriate plans to minimize the disruption to Customers, time required
to implement, and associated costs to both parties, including, if
appropriate the use of buffer stock as temporary replacements during the
upgrade.
3.4.3 Compatibility and Correction Matrix
Unisphere shall supply a compatibility matrix for
hardware/firmware/Software, which will illustrate the effects of a
hardware, firmware or Software update on other boards (board to board), or
Software in a System.
In a correction matrix Unisphere shall document the effect, if any, of all
corrections to a specific release of Software on other releases of the
same Software. Compatibility and correction matrices shall be updated on a
regular basis.
A compatibility matrix to standard conformance shall be maintained by
Unisphere. Unisphere will also maintain a knowledge base which will
include known interoperability issues with non-Unisphere products.
3.5 Fault Correction Service
Unisphere shall provide Siemens with all procedures for problem
resolution.
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Problems that cannot be resolved by Siemens' Support Organization(s) shall
be escalated to Unisphere in accordance with an agreed procedure for
Unisphere's Support.
3.5.1 Problem Priorities
Problem shall be classified into one of the three (3) following categories
for issues related to trouble reports (Major, Minor, and Query).
Additional to the Priorities of fault reports, a Critical category will be
used to identify a System in a very critical situation.
The importance and urgency of a fault or error will be specified in
accordance with the following priorities. The priority levels 1 to 3 and
response times are defined as follows:
3.5.1.1 Critical
Critical Problems are those that result in:
* A total System failure that results in the loss of all transaction
processing capability (e.g., call processing, data transmission)
* Significant reduction in capacity or traffic handling capability
* Any loss of safety or emergency capabilities
* Loss of Systems ability to perform automatic System reconfiguration
* Inability to restart a processor or the System
* System related loss or severe degradation Unisphere of one or more
primary rate/aggregate spans or connections
* Loss of access for maintenance or recovery operations
* Loss of the System's ability to provide any required Emergency or
Major trouble notification
* Total loss of a material feature or functionality that impacts the
operation of the Product
If Siemens cannot restore the System and all relevant HW is already
changed, Siemens will escalate the problem to Unisphere and Unisphere will
respond to the Emergency case in one hour at all times (times outside of
the Business Day may be subject to personnel on call via pager).
-------------------------------------------------------------------------
Emergency Phone-Numbers: 000-000-0000 (during Business hours)
-----------------------------------------------
000-000-0000 (outside Business hours)
-------------------------------------------------------------------------
Unisphere will restore the affected Product as soon as possible.
3.5.1.2 Major
Major Problems are those that result in:
* Emergency problems in which there is an acceptable work around in
place
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* Degradation in capacity or traffic handling capability
* Degradation of System ability to perform automatic System
reconfiguration
* Difficulty restarting a processor or the System
* Any loss of functional visibility and/or diagnostic capability
* Short System outages, whose duration accumulates to greater than 2
minutes in any 24 hour period, or that continue to repeat during
longer periods
* Prevention of access for routine administrative activity
* Significant degradation of the System's ability to provide any
required Emergency or Major Trouble notification
* Degradation of network management functions
3.5.1.3 Minor
Minor Problems are those that result in:
* Degradation of access for routine administrative capability
* User interface problems for network management that are not service
affecting
* Any problems that are not safety related on non-commissioned
equipment
* Any other problems that are not service affecting
* A minor software or hardware problem that while an inconvenience,
but does not effect System functionality.
* Requests for assistance in the installation or configuration of a
System
* Requests for documentation pertaining to a System
3.5.1.4 Query or Question:
A fourth class, Query or Question, is a request for information which is
not directly related to a service outage or problem. This may include:
* Requests for assistance in the installation or configuration of a
System
* Requests for documentation pertaining to a System
3.5.2 Performance Requirements
In order for Siemens to offer services to its end users, Unisphere will
meet the following response, progress and restore times. If these
time-scales cannot be met, Unisphere will immediately notify Siemens.
Unisphere and Siemens primary technical contacts will undertake to discuss
the problem and the terms and conditions with the goal of reaching a
mutually acceptable solution.
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-------------------------------------------------------------------------------------------------------
FAULT PRIORITY RESPONSE TIME PROGRESS TIME RESTORE TIME SW/HW FAULT CORRECTION TIME
-------------------------------------------------------------------------------------------------------
Emergency 15 minutes 1 Business day 4 hours See Major
Critical ;
24 hours a day,
365 days/year
-------------------------------------------------------------------------------------------------------
Major 1 2 Business days 24 hours SW <= 30 days
hours;
24 hours a
day,
365 days/year
-------------------------------
HW <= 90 days
-------------------------------
-------------------------------------------------------------------------------------------------------
Minor next Business 5 Business days Not Applicable SW <= 90 days VD
day <= 60 days for German
Telecom
-------------------------------
HW <= 180 days
-------------------------------
-------------------------------------------------------------------------------------------------------
Query 2 Business days 1 month Not Applicable SW Not Applicable
-------------------------------
-------------------------------------------------------------------------------------------------------
DEFINITIONS:
RESPONSE TIME:
The time from when Siemens makes a request for a problem to be escalated
and Unisphere responds to the request.
PROGRESS TIME:
Siemens may contact Unisphere at any interval for any problem to solicit
update information. The time between Unisphere making the initial response
to Siemens and providing unsolicited updates, by telephone, e-mail, web or
fax to the request for information or assistance is the Progress time.
RESTORE TIME:
The time between Unisphere receiving and accepting the problem from
Siemens and the delivery of an acceptable work-around (or fix) for the
problem.
FAULT CORRECTION TIME:
The between Unisphere receiving and accepting the problem from Siemens and
the delivery of an acceptable, final fix for the problem.
3.6 Performance/Fault Statistics
Unisphere shall provide quarterly Performance/Fault Statistics to Siemens.
This statistic contains:
* Number of service requests of every category (Critical, Major,
Minor, Query)
* Number and percentage of faults fixed in time, in each category
* Number and percentage of faults not fixed in time, in each category
* Number of On Call Service requests
* Number of Bulletin Board Service requests
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* Number of incorrect escalations
3.7 Repair and Replacement Service
3.7.1 General
UNISPHERE will provide a list of all available Spares, the related MTBF
and recommended quantity of Spares related to the installed base.
Access to Unisphere's repair service will be provided to Siemens through
the appropriate Unisphere service location, during its normal business
hours.
No Products may be returned without a Returned Materials Authorization
(RMA) reference number from Unisphere, which authorization shall not be
unreasonably delayed or withheld.
The risk in returned Unit(s) should remain with Siemens until safe receipt
by Unisphere, and in repaired or replacement Unit(s) shall remain with
Unisphere until safe receipt by Siemens.
Any contractual limitation of Unisphere's liability shall apply to any
repaired, replaced, upgraded or refurbished Unit(s) as if it were the
original Unit(s) to which such contractual limitation applied. Unisphere
reserves the right to supply refurbished Units as Advanced Replacement or
functional equivalent replacement Unit(s).
3.7.2 Repair and Return Service - In Warranty
This section details Unisphere's obligations and responsibilities for the
services to be offered to Siemens for the repair or replacement (at
Unisphere's option) of Unit(s) returned to Unisphere within the stated
warranty period as a result of hardware failures within the stated
warranty.
Unisphere shall promptly provide Siemens with a RMA reference number per
Unit(s).
Unisphere undertakes to repair or at its sole option replace with a
functional equivalent Unit(s) free of charge any Unit(s) returned to
Unisphere which is shown to be defective for causes within its stated
warranty cover. Those returned Unit(s), which in Unisphere's opinion are
beyond economic repair, shall be replaced by a functional equivalent.
Unisphere will dispatch the repaired Unit(s) to Siemens within twenty (20)
working days of receipt of the faulty Product (or purchase order number if
later). If Unisphere is unable to repair the failed Unit(s) within the
stated period, Unisphere shall provide a functional equivalent. If
Unisphere is unable to provide a functional equivalent, then Unisphere
will telephone or fax Siemens an estimated dispatch date which shall be
within a 16 week timeframe and will give a credit note of 15% of the
commercial invoice value of the
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delayed Product. Nevertheless such credit note will not limit other rights
Siemens may have resulting out of such failure of performance.
Where a request for repair has been made and there has been no Unit(s)
received by Unisphere within 45 Business days of the request, the original
request will be closed and Siemens will need to place a new request if
still required.
3.7.3 Repair and Return Service - Out of Warranty
This section details Unisphere's obligations and responsibilities for the
services to be offered to Siemens for the repair or replacement (at
Unisphere's option) of Unit(s) returned to Unisphere outside of the stated
warranty period.
Unisphere shall promptly provide Siemens with a RMA reference number per
Unit(s).
Unisphere will, if possible repair Units for a Fee which are returned
outside of the warranty period. If returned Unit is beyond economic
repair, Unisphere will sell to Siemens spare parts (or comparable
alternatives in function for the equipment) for the period set forth in
the second paragraph of Section 19.5 of the Master Purchase and Reseller /
Distributor Agreement.
Where a request for repair has been made and there has been no Unit(s)
received by Unisphere within 45 Business days of the request, the original
request will be closed and Siemens will need to place a new request if
still required.
3.7.4 Advanced Replacement Dead on Arrival
Unisphere shall provide to Siemens replacement hardware for any unit that
is Dead-on-Arrival (DOA) as defined in Section 8.6 of the Master Purchase
and Reseller / Distributor Agreement, in return for a faulty item under a
new sales order. Siemens shall provide the original Sales Order Number and
Unit Serial Number for a Dead on Arrival Unit.
DOA shall apply to faulty items, that have not been in operation at the
Customer's facility, within sixty (60) days of shipment for orders
totaling ten or less units, and shall apply to faulty items, that have not
been in operation at the Customer's facility, within ninety (90) days of
shipment for orders of more than ten units.
If contacted by 3 p.m. Eastern Time (US) on a Business day, Unisphere will
ship a new replacement Product that evening, by fastest commercially
available means. If contacted after 3 p.m. ET Unisphere will ship a new
replacement Product the next Business day, by fastest commercially
available means.
Siemens shall return the failed Unit(s) within 20 (twenty) Business days
of the Advanced Replacement Unit(s) being dispatched from Unisphere.
If the failed Unit(s) have not been shipped by Siemens within 20 (twenty)
Business days, via air freight and insured, with shipping notification
received by Unisphere from Siemens,
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then Siemens will pay Unisphere the full current list price less
applicable discounts of the advanced Unit(s). Should the Unit(s) be
returned after the time limit, then payment if not already made will still
be due. In the event the failed Unit(s) is shipped by Siemens via air
freight within twenty (20) business days and said Unit(s) is lost in
transit, then Siemens must take immediate steps to notify the freight
forwarder; when the freight forwarder declares the Unit(s) to be lost in
transit, Siemens must promptly pay Unisphere for said Unit(s).
There is no charge for this service.
All Unit(s) supplied will be covered by the full warranty defined in
Section 13 of the Master Purchase and Reseller / Distributor Agreement.
Replacement Units shall have the same warranty as regularly supplied
Units.
3.7.5 Repair and Replacement Service Time Scale (Summary)
----------------------------------------------------------------------------------------------------------
SERVICE UNISPHERE'S SHIPMENT TIME SIEMENS SEND BACK TIME
----------------------------------------------------------------------------------------------------------
Repair and Return 20 working days ---
----------------------------------------------------------------------------------------------------------
Advanced Replacement Dead One Business day (as specified 20 Business days
on Arrival above)
----------------------------------------------------------------------------------------------------------
3.7.6 No Fault Found Handling
"No Fault Found" (NFF) means that Unisphere is not able to identify a
fault on a Product specified in Fault Report from Siemens or Customer.
That may have several reasons, e. g.:
* Unit is not faulty
* Unit with "Sporadic malfunction"
* With special test equipment/test environment it is not possible to
reproduce the error
3.7.6.1 First Time No Fault Found
Where first time NFF exceeds 30% of dispatches on any Field Replaceable
Unit within a 6 month rolling period, then Siemens in conjunction with
Unisphere shall similarly investigate and take corrective action.
3.7.6.2 Second and Subsequent Time No Fault Found
* Second time NFF:
If the Unit 's fault history indicates the same fault symptom as
that indicated for the first NFF, then that Unit shall be
quarantined and subjected to special investigation by Siemens in
conjunction with Unisphere.
* If, following investigation, shows, that the Equipment is found to
be functional, it may be reused as a replacement for faulty Units.
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* Third time NFF:
Units in this category shall again separated and subjected to
special investigation by Unisphere in conjunction with Siemens.
Following investigation and per mutual agreement the Units will be
scrapped. Unisphere shall provide a replacement.
3.7.6.3 General No Fault Found Performance Targets
Where perceived faulty Units have been returned as a result of a known and
clearly identified System problem, then, subject to discussion with
Siemens, Unisphere would not be compelled to either separate or scrap the
Units.
3.7.7 Repair Reports
Unisphere will provide quarterly statistics on the Repair and Replacement
Service of hardware from Siemens. This report shall contain the
performance of the Repair and Replacement Service AND the repair details
for each Unit.
This statistic contains:
* Unit(s) repaired/replaced of each type
* Number and types of repaired/replaced Unit(s)
* Number and types of Unit(s) repaired/replaced in time
* Number and types of Unit(s) repaired/replaced not in time
* Number and types and percentage of "No Fault Found" - Unit(s)
* Repair report for all Unit(s) repaired within the last quarter of
the year
3.7.8 EMERGENCY REPLACEMENT SERVICE
Unisphere agrees, to make available to Siemens Emergency Replacement
Service at mutually agreed to terms, conditions and prices. In the event
of an emergency condition and to the extent Unisphere can reasonably do
so, Unisphere will ship replacement Product and Spares within twenty four
(24) hours of notification by Siemens, on an exception basis only and so
long as Siemens maintains an appropriate spares stock, for the duration of
this SLA and for a period of two (2) years thereafter.
In order to schedule shipment of emergency replacements, Siemens may
telephone Unisphere by 3:00PM ET, on a business day for shipment on the
next business day.
Charges for replacement Product will be the current FOB applicable price
list price less agreed discounts.
3.7.9 REFURBISHMENT
At the request of Siemens, and at a mutually agreed to price, Unisphere
shall refurbish Product at current revision level provided by Siemens for
reuse. Refurbishment includes
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maintenance necessary to return the Product to a "like-new" operational
and appearance condition that is suitable for its reuse by Siemens.
3.7.10 Extended Warranty Contract
Extended Warranty is a contracted extension of Unisphere's original Units
warranty, which lengthens the original warranty for a period of one (1)
year. Under the Extended Warranty program, the Customer continues to be
eligible to return Products to Unisphere for repair with no additional
charge per part. On a case by case basis, Unisphere may make available
such Extended Warranties to Siemens' Customers, on request by Siemens, at
Siemens' expense. Siemens must obtain prior approval from Unisphere before
offering this service. If, in the future, Unisphere offers an Extended
Warranty program to its resellers on a generally available basis,
Unisphere shall notify Siemens of such program and Siemens may participate
in such offering.
3.8 BULLETIN BOARD SERVICE
As an additional form of communication between Siemens and Unisphere, the
Bulletin Board Service (or Partner WWW) is more than just an information
service. Not only does it function as a medium from which Siemens can gain
instant access to Product information regarding Product planning, release
documentation, news and procedures, but also as a forum where Siemens can
access posted technical solutions.
The Bulletin Board shall provide always the latest information and
Versions and must be updated when information changes.
The Bulletin Board Service also functions as an interface through which
Siemens can receive allotted software updates.
Unisphere shall provide as a minimum the following information
around-the-clock
* Logging new problems
* New problems report status
* Known problem reports
* Product planning information
* Product release documentation
* SW and FW Updates and Patches
* SW Releases
* New Product feature releases
* Engineering changes
* Product news
* Procedures and operator hints/ technical tips
* Schedules of training courses and also access to posted technical
solutions
* Frequently Asked Questions
A Siemens employee connects via the World Wide Web, identifies himself
through a password and is able to download the desired information or
programs.
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All information is password protected for security reasons. Unisphere
shall use reasonable technical practices to keep the information free and
clean of any virus. A password will be provided to specific Siemens
support personnel. Login and password information shall not be shared
among employees and with third parties, including end users.
Siemens customers may access a Siemens-maintained mirror of the Unisphere
site.
Siemens has the right to copy or mirror the contents of the Bulletin Board
to its own Bulletin Board. Siemens will protect all Unisphere confidential
information obtained from the website and only make it available to those
Siemens employees directly supporting Unisphere product in accordance with
Section 14 of the Master Purchase and Reseller / Distributor Agreement.
3.9 TRAINING SERVICE
3.9.1 General
Unisphere and Siemens agree to participate in training programs and
provide access to personnel, materials and other resources in a manner
consistent with the co-operative spirit of their relationship.
Geographic Considerations
The "Train the Trainer" Program of this SLA will apply to the following
training organizations only: Siemens Center in Munich, Germany, and
Unisphere. New locations may be added upon mutual consent. Other Training
Services listed herein will be available on a global basis.
3.9.2 Courseware and Materials
Unisphere will deliver to Siemens and grant the right to Siemens to use
all available materials, courseware, tools, and computer based training
packages developed by Unisphere's training departments for any feature
release of the Products listed in Annex 1 and the associated technologies
free of charge. Siemens will have the right to reproduce this material
without any restriction for internal training purpose only, as long as no
copyright, trademark of Unisphere or other rights of third parties are
affected.
Access to training materials, courseware, and tools for any other products
or other general capabilities provided by either training organization may
be agreed to on a case by case basis by Unisphere and Siemens.
3.9.3 Standard Training Courses
Unisphere offers a full suite of training courses on all its Products
covering the full range of installation, operations, and maintenance of
their Products. These courses are available
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at any of the Unisphere training facilities around the world or at
Customer locations. The training courses for the Products listed in Annex
3 to this SLA and the associated technologies will be offered in the
English and if available in French, Spanish and German languages.
Unisphere will provide Siemens personnel and/or Siemens Customers with all
Standard Training Courses for the Products listed in Annex 3 to this SLA
and the associated technologies that are publicly available from Unisphere
at the time of request. If required by Siemens, Unisphere will offer a
requested training course not later than 2 months after the time of
request for that course. Prices for training have to be negotiated.
3.9.4 Customized Training Courses
In addition to Unisphere's regularly scheduled training classes,
arrangements for customized training courses can be initiated by
contacting one of Unisphere's training facilities. Such courses can be
arranged to be held at either a Unisphere facility or at a Customer site
and may be made available to Siemens upon request.
This offering provides for specialized training that is targeted to the
specific needs of the individual Customer. Each class is developed
according to the specific requirements of the individual Customer. Prices
for training have to be negotiated.
3.9.5 Train the Trainer - Program
Details of an additional "Train the Trainer" program for Siemens personnel
shall be as per Section 3.5 of the Master Purchase and Reseller /
Distributor Agreement.
3.10 MISCELLANEOUS
3.10.1 New Product Introduction
The New Product Introduction (NPI) process shall be used for the
introduction of new Product features and functionality. Maintenance
Releases are expressly excluded from the NPI process. The NPI process for
Products shall be comprised of the "System Test", "First Office
Application", and "Limited Introduction" phases. A Unisphere Product shall
have successfully completed the NPI process when it attains "General
Availability" status.
* The parties shall cooperate for the purposes of planning the NPI
process as it relates to Product evaluation and post sales and
service support.
* Unisphere shall involve Siemens in its internal NPI process. Such
involvement may, upon agreement of the parties, include
participation in internal research and development testing.
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* Unless otherwise agreed, Siemens shall be given access to new
Unisphere Products at the In-Service Trial or First Office
Application phase (as applicable), no later than when they are
released to Unisphere's own internal support organizations. The
In-Service Trial or First Office Application Versions of the
Products (as applicable) may be used by Siemens for internal
evaluation purposes only, except with the express prior written
consent of Unisphere, such consent to be determined on a case by
case basis.
* Unisphere shall distribute In-Service Trial or First Office
Application Versions of the Products (as applicable) only to
Siemens' TAC organizations. Siemens shall designate a single point
of contact for reporting problems discovered by Siemens during the
NPI process.
* During the NPI, Problem Resolution shall be subject to the process,
but not the timeframes, set out in this Annex. The timeframes for
Problem Resolution during the NPI process shall be agreed by the
Parties.
3.10.2 Product Acceptance
Reference Section 8.6 of the Master Purchase and Reseller / Distributor
Agreement.
3.10.3 Additional Installation Service
Siemens shall provide installation services to its Customers, to include
the installation of the Products, in accordance with Siemens' charges and
policies. In the event Siemens determines that Unisphere's support is
required to complete a given installation, Unisphere shall endeavor to
provide such services on a sub-contract basis, at Unisphere's standard
time and materials rates.
3.10.4 EXTRAORDINARY SUPPORT
Unisphere agrees, to provide extraordinary support (material and/or
services) at then current prices and agreed discount schedules to assist
Siemens in helping Customer in restoring service which has been disrupted
due to catastrophic conditions (fire, flood, etc.). This support shall
consist of that level of effort required to provide support in a time
frame deemed necessary by Customer and agreed to by Unisphere consistent
with resource and manpower limitations of Unisphere.
3.11 Epidemic Failure Support
In the event of an epidemic failure (e.g. an identical failure due to the
same specifically identified cause in more than five (5) % of the total
population of the installed Products in the field wherever located,
installed within twelve (12) months prior to the notification by Unisphere
of the existence of an epidemic condition, and regardless of the identity
of the selling party, and occurring within a period of three (3)
consecutive months), the following shall apply:
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* Unisphere shall inform Siemens of the existence of the epidemic
condition, the nature thereof, and the significance of the failure
* Unisphere shall suggest the necessary and appropriate measures in
order to remedy the failure
* Unisphere shall provide free of charge the hardware or software
needed to remedy the epidemic condition, but not the labor to
install such remedies, for all Products shipped by Unisphere within
twelve months prior to the notification by Unisphere of the
existence of the epidemic condition; in addition, Unisphere shall
compensate Siemens for its labor to install the hardware or software
to remedy the epidemic condition up to a maximum of $100,000 per
occurrence of an epidemic condition but not in excess of $100,000
per fiscal year quarter.
* In the event that Siemens requests Emergency Replacement Service,
Unisphere may provide the same in accordance with Section 3.7.8
hereof; Unisphere shall use commercially reasonable efforts to
supply hardware on an advanced replacement basis subject to
availability.
4. ADDITIONAL REQUIREMENTS
4.1 Handling of Older Releases
Unisphere shall provide Problem Resolution as described in Section 3 for
the Minimum Field Release Level. In the event of large networks, if the
Customer decides not to upgrade the network due to stability reasons
and/or missing advantage of functionality in the new Versions, Unisphere
will provide commercially reasonable support for the currently installed
Releases outside the Minimum Field Release Level of the Customer, at
mutually agreed upon fees.
4.2 Sporadic Malfunctions
"Sporadic malfunction" shall mean any non-reproducible, intermittent
problem, which results in a temporary cessation in Product functionality.
In the case of sporadic malfunction of the Products, Unisphere agrees to
dispatch the appropriate resources to investigate the malfunction.
Unisphere shall use any efforts, including Product upgrades, replacements
or workarounds, to correct any problem with the Products, which is
identified as the cause of the sporadic malfunction. Sporadic Malfunctions
will be escalated in accordance with the Management Escalation Process set
out in Section 5.
4.3 Undetermined Problems
If, during the term of this SLA, System problems arise which cannot be
attributed to a specific Product, Unisphere shall promptly assist Siemens
in the investigation of the problem as mutually agreed in terms and
conditions. If the problem is found to result from the integration or
internetworking of the System, the Parties shall work together in
accordance with the Management Escalation Process set out in Section 5 to
achieve a mutually acceptable solution.
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4.4 Design Requirements
Unisphere shall use any efforts to ensure that any Maintenance Releases
and patches are designed in such a way that they can be incorporated into
a Customer's System with no disruption of network operations. Wherever
possible updates and upgrades will be suitable for remote installation.
4.5 Review Meeting
Regular Review Meetings will be held between Siemens and Unisphere to
discuss the service and any specific issues as they arise. The timing and
frequency of these meetings will be by mutual agreement between Unisphere
and Siemens.
5. MANAGEMENT ESCALATION PROCESS
The purpose of any escalation procedure is to ensure that unresolved
problems are brought to the appropriate levels of expertise and management
for attention and action. This includes, but is not limited to, problems
not resolved in the time frames as indicated in Section 3.5.2 -
Performance Requirements, problems whose priorities cannot be agreed to,
problems that turn into design change requests, undetermined problems, and
sporadic problems. For the purposes of this process, escalation time
frames to the various levels of management are determined by the requested
prioritization of the problem. This escalation process is for post sales
support of hardened Product at a Customer site and is not intended for use
during lab evaluation of beta or in field trial loads of Product, nor is
it intended for use where there is an acceptable proposal for service
restoration.
After the Customer reports the problem, it is the responsibility of the
First Line support organization to begin the escalation process and to
escalate unresolved problems in a timely and accurate manner.
The Management Escalation process should involve parallel escalation
within both Siemens and Unisphere to insure that both companies are
escalating unresolved issues simultaneously.
It is also the intent of this escalation procedure to properly report
escalated issues to non-service groups within the Unisphere and Siemens
companies.
The Table below depicts the committed escalation goals as they it relate
to problem management for the Customer. All hours indicated refer to hours
during the Business Day,
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except in the case of Emergency Problems, which will operate on a 7 day by
24-hour clock.
For the purposes of the Table, "Manager(s)" shall mean "the managing
entity of that function, regardless of actual title of his or her
position."
A list of the names of the "Manager(s)", along with their associated phone
numbers, will be kept up to date and shared between Siemens and Unisphere
on a regular basis.
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For specific customers, more expedient response times may be agreed to on
a case by case basis.
--------------------------------------------------------------------------
PROBLEM 1ST 2ND 3RD 4TH
PRIORITY LEVEL LEVEL LEVEL LEVEL
MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT
--------------------------------------------------------------------------
CRITICAL immediate 1 hour 4 hours 8 hours
--------------------------------------------------------------------------
MAJOR 8 hours 16 hours 24 hours 48 hours
--------------------------------------------------------------------------
MINOR 16 hours N/A N/A N/A
--------------------------------------------------------------------------
QUERY 40 hours N/A N/A N/A
--------------------------------------------------------------------------
Table Problem Escalation Time Frames
MANAGEMENT LEVEL ESCALATION POINTS
1st Level Manager, Tech Support
2nd Level VP, Customer Services
3rd Level VP, Engineering and VP, Sales
4th Level President, CEO
6 SERVICE DOCUMENTATION
Unisphere will provide to Siemens web access to all Product documentation
required to service and support the Products, free of charge. Siemens
shall make all confidential documentation available only to those of its
employees, agents and contractors having a "need to know", and only after
they have been advised of its confidential and proprietary nature, and
have agreed to protect it. Unisphere will not unreasonably deny access to
restricted information in accordance with the preceding sentence. Siemens
may copy this documentation for internal distribution only as necessary
for the purpose of exercising its rights under this section, and all
copies shall include all Unisphere proprietary rights legends contained in
or on the original document. All documentation disclosed by Unisphere
hereunder shall be subject to the confidentiality provisions set out in
Article 14 of the Master Purchase and Reseller / Distributor Agreement.
6.1 Commercially Available Documentation
Unisphere shall provide, when available, access via web or another
electronic format, to all technical documents, marketing materials, and
other commercially available documentation to Siemens. "Commercially
available" documentation means that generally available documentation,
which has been assigned a Unisphere part number.
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6.2 Internal Documentation
For all Products Unisphere will make available to Siemens on Unisphere's
document server, as soon as it is available, any documentation which
Unisphere deems appropriate to provide to Siemens, but which is not
commercially available.
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ANNEX 2
PRICES / INVOICING
The prices for Services to be provided under this SLA for Level 3 Support of the
ERX product shall be 7.5% of Product List Price for ALL ordered Product. This
service fee will be charged on a per Unit basis at the end of the one year
warranty period for each such item of equipment. This fee shall include hardware
replacement for the ERX hardware Product.
Pricing and terms for additional product lines will be determined and added via
addendum.
Prices will be reviewed annually, and will be billed quarterly in advance.
Unisphere shall also be entitled to invoice Siemens under this Agreement for
services provided in connection with all Products that Siemens has purchased
prior to the date of this Agreement.
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ANNEX 3
LIST OF PRODUCTS
Product Categories:
1. the ERX product, associated software and accessories;
2. UMC directory services; and
3. third party products, associated software and accessories
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EXHIBIT E
PRODUCT SPECIFICATIONS
The parties hereby acknowledge and agree that the specifications for the ERX
Products are set forth in that documents entitled as follows:.
1.) ERX-700/1400 Edge Routing Switch Release Notes, Release 2.0.0, Published
06/00,Part Number: 000-000000-00, (File: RN2.0.0.pdf)
2.) ERX Release Overview, last Updated: 6/20/00, (Date: erx.rev2.0.doc)
3.) Topics: , Last Modified: August 17, 2000, (File:
erx_product_specifications.doc)
4.) Topics: , Last Modified: August 17, 2000, (File:
European_Telecom_standards.doc)
5.) Topics: , Last Modified: August 17, 2000, (File: ERX_NEBS_Compliance.doc)
6.) Certificate NEBS Xxxxx 0, dated as of November 18, 1999 (File:
NTS_NEBS1_certificate.doc)
7.) ERX-700/1400 Command Reference Guide, Release 1.3.0, Published 03/00, Part
Number: 000-00000-00, (File: Command_Ref_Guide.pdf)
8.) ERX-700/1400 Configuration Guide, Vol. 1, Release 1.3.0, Published 03/00,
Part Number: 000-00000-00, (File: Config_Vol1.pdf); and
9.) ERX-700/1400 Configuration Guide, Vol. 2, Release 1.3.0, Published 03/00,
Part Number: 000-00000-00, (File: Config_Vol2.pdf).
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AGREEMENT
BETWEEN
Unisphere Solutions, Inc. ("Unisphere")
AND
Siemens Aktiengesellschaft ("Siemens")
WHEREAS, Unisphere and Siemens ICN VD/VT have entered into the "Master Purchase
and Reseller / Distributor Agreement" dated AUGUST 1, 2000 regarding the
marketing of Products as described therein in a Territory as defined therein
("VD/VT Agreement").
WHEREAS, the Parties intend to extend that VD/VT Agreement to cover the
worldwide business activities of Siemens.
NOW, therefore, the Parties agree as follows:
1. The sales and sublicensing rights granted under the VD/VT Agreement shall
be extended to all business units of Siemens' ICN and ICM Group and to the
Siemens subsidiaries and other Siemens sales channels ("Group Companies").
2. The Territory of ICN's and ICM's resale and sublicense of the Products
shall include all countries of the world.
3. Orders for Products may be issued either by Siemens or by the Group
Companies.
3.1. The contractual relationship between Unisphere and Siemens' ICN or ICM
business units will be based on the terms and conditions as set out in the
VD/VT Agreement, provided, however, that the Parties agree to negotiate -
generally and on a case by case basis - any modifications of such terms
necessary to comply with requirements of Siemens' ICN and ICM business.
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3.2. Regarding any direct contractual relationship to be established between
Unisphere and Group Companies Siemens will use best efforts to procure that
the agreements will be based on the terms and conditions of the VD/VT
Agreement except for any special or modified terms which will be separately
agreed between Unisphere and the Group Companies concerned (i) at the
request of the respective Group company in order to comply with local
market conditions or at the request of either Unisphere or of the
respective Group Company in order to comply with mandatory provisions of
any law or regulation affecting the supply and resale of the Products or
(ii) at the request of either Unisphere or of the respective Group Company
in order to reflect materially relevant differences between the law agreed
to in the VD/VT Agreement and the respective law applicable under the
agreement between Unisphere and the Group Company.
4. The Parties agree to effect the necessary contractual instruments to
implement the principles set forth above and to initiate the conclusion of
reseller/distributor agreements between Unisphere and Group Companies.
Date: AUGUST 1, 2000 Date: 31. 07. 2000
------------------------- -----------------------
/s/ Xxxxx X. Xxxxx, Xx. /s/ Xxxxxxx Xxxxx
------------------------------- -----------------------------
Unisphere Solutions, Inc. Siemens Aktiengesellschaft
