Page 1.0 MODIFICATION AND RESTATEMENT 2 2.0 EXTENSION OF TERM 2 3.0 SERVICES 2 4.0 TERMINATION 2 5.0 INTENTIONALLY LEFT BLANK 5 6.0 FEES 5 7.0 PROGRAM CLEARING, SETTLEMENT AND PAYMENT ACCOUNTS 8 8.0 ADDITIONAL OBLIGATIONS OF FINANCIAL INSTITUTIONS 10...
Exhibit 10.36
ICBA BANCARD, INC.
and
CERTEGY CARD SERVICES, INC.
2003 RENEWAL SERVICE AGREEMENT
TABLE OF CONTENTS
Section
Page | ||||
1.0 |
MODIFICATION AND RESTATEMENT |
2 | ||
2.0 |
EXTENSION OF TERM |
2 | ||
3.0 |
SERVICES |
2 | ||
4.0 |
TERMINATION |
2 | ||
5.0 |
INTENTIONALLY LEFT BLANK |
5 | ||
6.0 |
FEES |
5 | ||
7.0 |
PROGRAM CLEARING, SETTLEMENT AND PAYMENT ACCOUNTS |
8 | ||
8.0 |
ADDITIONAL OBLIGATIONS OF FINANCIAL INSTITUTIONS |
10 | ||
9.0 |
QUALITY CONTROL STANDARDS |
11 | ||
10.0 |
SYSTEM ENHANCEMENTS |
12 | ||
11.0 |
CONFIDENTIALITY |
12 | ||
12.0 |
DATE TRANSMISSION |
14 | ||
13.0 |
RECORDS INSPECTION |
14 | ||
14.0 |
CHANGES TO THE PROGRAM SERVICES |
14 | ||
15.0 |
GOVERNMENT INSPECTION |
14 | ||
16.0 |
INSURANCE |
14 | ||
17.0 |
BACKUP PROVISIONS |
16 | ||
18.0 |
ARBITRATION |
16 | ||
19.0 |
MASTERCARD/VISA REQUIREMENTS |
17 | ||
20.0 |
FURTHER RENEWAL OF AGREEMENT |
18 | ||
21.0 |
DISPOSAL OF RECORDS |
19 | ||
22.0 |
FALCON SERVICES |
20 | ||
23.0 |
SPECIAL PROGRAMMING |
23 | ||
24.0 |
USERS GROUP MEETINGS |
24 | ||
25.0 |
FINANCIAL INSTITUTION BENEFIT ASSOCIATION |
24 | ||
26.0 |
LEGAL COMPLIANCE AND INDEMNIFICATION |
24 | ||
27.0 |
LIMITATIONS ON DAMAGES |
26 | ||
28.0 |
DISTRIBUTION TO FINANCIAL INSTITUTIONS |
26 | ||
29.0 |
AGENT BANK AGREEMENTS |
26 | ||
30.0 |
GUARANTEES OF CERTEGY INC |
26 | ||
31.0 |
NO WAIVER |
26 | ||
32.0 |
FORCE MAJEURE |
27 | ||
33.0 |
GOVERNING LAW |
27 | ||
34.0 |
ENTIRE AGREEMENT; CONSTRUCTION |
27 | ||
35.0 |
MODIFICATION OR AMENDMENTS |
27 | ||
36.0 |
ASSIGNMENT |
27 | ||
37.0 |
NOTICES |
27 | ||
38.0 |
ATTORNEYS’ FEES |
28 | ||
39.0 |
CAPTIONS |
28 |
i
ICBA BANCARD, INC.
and
CERTEGY CARD SERVICES, INC.
2003 RENEWAL SERVICE AGREEMENT
This 2003 Renewal Service Agreement (“Agreement” or “2003 Renewal Agreement”) is
made as of June 1, 2003 (“Effective Date”), by and between ICBA BANCARD, INC.
(“Bancard”),
a Delaware corporation, and CERTEGY CARD SERVICES, INC. (“Certegy”), a Florida
corporation, with reference to the following facts:
RECITALS
Bancard is a corporation engaged primarily in the provision of payment services
to A.
financial institutions (the “Bancard Program”).
Certegy is engaged in the business of providing processing for payment services
to B.
Financial Institutions (the “Certegy Services”).
C. Bancard, acting as agent for certain community banks that are members of the
Independent Community Bankers of America (“Financial Institutions”), has
retained Certegy to
provide certain of the Certegy Services (the “Program Services”) to Financial
Institutions in the
Bancard Program.
D. Bancard and Certegy are parties to a 1994 Renewal Service Agreement, dated
December 12, 1994, as amended December 12, 1996 (First Amendment) and February
15, 2000
(Second Amendment); a Privacy Addendum dated February 1, 2001; and a Letter
Agreement dated
September 28, 2001 (collectively, the “1994 Renewal Agreement”) governing the
parties’ rights and
obligations with respect to the Program Services provided to Financial
Institutions.
E. The term of the 1994 Renewal Agreement expires on December 11, 2004, and
Bancard and Certegy now desire to modify, restate and extend the Term of the
1994 Renewal
Agreement.
NOW, THEREFORE, in consideration of the mutual covenants and agreements
hereinafter
contained, and for other good and valuable consideration, the receipt and
sufficiency of which are
hereby acknowledged, it is hereby mutually agreed by and between the parties as
follows:
-1-
1.0 Modification and Restatement. By this Agreement, the parties hereby modify
and
otherwise restate the terms of the 1994 Renewal Agreement. As of the Effective
Date hereof, the
provisions of this Agreement supersede the provisions of the 1994 Renewal
Agreement and are
incorporated into each of the agreements for provision of the Program Services
between Bancard and
each Financial Institution (the “Financial Services Agreement”).
Extension of Term. The term of the 1994 Renewal Agreement, as hereby modified
2.0
and restated, shall expire on March 31, 2008 (the “Renewal Term”).
Services. 3.0
3.1 Description. Certegy shall provide to those Financial Institutions
identified
to it from time to time by Bancard (i) the credit card services described in
Schedules “A”, “B”, “G”,
“K” and “L” (the “Credit Card Program Services”) and the Merchant Services
described in Schedule
“C” (the “Merchant Program Services”); and (ii) the debit, in-house/pass through
and ATM card
services described in Schedule “E” (the “Debit Card Program Services”), Schedule
“J” (the “Stored
Value Card Program Services”) and the E-Banking Services as described in
Schedule “I” (the “EBanking
Program Service Program”), all of which are attached to, and fully incorporated
into, this
Agreement. Except as otherwise specifically set forth in this Agreement, Bancard
shall use Certegy
exclusively for the Credit Card Services and Merchant Program Services described
in subsection (i)
above. Bancard shall identify to Certegy each Financial Institution with which
Bancard has executed
a Financial Services Agreement to provide the Credit Card Program Services,
Merchant Program
Services, Debit Card Program Services, Stored Value Card Program Services and/or
E-Banking
Program Services.
3.2 Data to Vendors. If a Financial Institution wishes Certegy to provide data
pertaining to that Financial Institution to third party vendors, that Financial
Institution shall provide
written authorization to Certegy and indemnification for claims pertaining to
such data transfer and
the performance of any such vendors, in a form acceptable to Certegy. In
addition, Certegy may
require any such vendors to enter into written agreements with Certegy governing
the transfer of such
data.
Termination. 4.0
By Bancard. Bancard may terminate this Renewal Agreement: 4.1
in the event of the loss or termination, for any reason, of Certegy’s (a)
right or ability to provide the Program Services;
(b) subject to sections 4.9 herein, in the event Certegy commits any
material breach of its obligations under this Agreement, and such breach is not
cured within thirty
(30) days of Certegy’s receipt of notice of the breach. A “Material Failure” as
defined in section 9.0
herein and an “Adverse Event” as defined in section 4.9 herein, shall each
constitute a material
breach of this Agreement by Certegy within the meaning and intent of this
section;
-2-
(c) upon any affirmative act of insolvency by VISA or MasterCard or
affiliated networks or upon the filing by VISA or MasterCard or affiliated
networks of any action
under any reorganization, insolvency or moratorium law, or upon the appointment
of any receiver,
trustee or conservator to take possession of the properties of VISA or
MasterCard or affiliated
networks; provided, however, that such an act or event by or relating to VISA or
MasterCard or
affiliated networks, but not to both, shall not terminate this Agreement with
regard to the other,
provided Certegy remains able to provide the Program Services to other card
associations or
networks;
(d) to the extent permitted by applicable law, upon the filing by Certegy
of any action under any reorganization, insolvency or moratorium law, or upon
the appointment of
any receiver, trustee or conservator to take possession of its properties.
By Certegy. Certegy may terminate this Agreement: 4.2
(a) in the event Bancard commits any material breach of its obligations
under this Agreement, and such breach is not cured within thirty (30) days of
Bancard’s receipt of
notice of the breach;
(b) to the extent permitted by applicable law, upon the filing by Bancard
of any action under any reorganization, insolvency or moratorium law, or upon
the appointment of
any receiver, trustee or conservator to take possession of its properties.
(c) upon any affirmative act of insolvency by VISA or MasterCard or
affiliated networks or upon the filing by VISA or MasterCard or affiliated
networks of any action
under any reorganization, insolvency or moratorium law, or upon the appointment
of any receiver,
trustee or conservator to take possession of the properties of VISA or
MasterCard or affiliated
networks; provided, however, that such an act or event by or relating to VISA or
MasterCard or
affiliated networks, but not to both, shall not terminate this Agreement with
regard to the other,
provided Certegy remains able to provide the Program Services to other card
associations or
networks;
4.3 In the event of termination of this Agreement pursuant to section 4.1(a),
(b),
(c) or (d), or in the event of expiration of this Agreement governed by section
20.2 herein, neither
Bancard nor Financial Institutions shall be required to pay to Certegy the
Termination Fees (defined
in section 4.4 below) or any other fees or charges other than those which may
have become due for
Program Services rendered hereunder prior to the termination or expiration.
4.4 In the event of termination by any Financial institution of the Program
Services on Schedule “A”, “B”, “C”, “E”, “F”, “G”, “J”, “K” and/or “L” with
respect to all or
substantially all of its accounts falling under that Program Service, for any
reason whatsoever other
than upon termination or expiration of this Agreement due to circumstances
described in section 4.3
above, Bancard shall pay to Certegy the following termination fees (the
“Termination Fees”): the
greater of (i) the Deconversion Fees set forth in the applicable Schedule for
the Program Services
terminated or (ii) the sum of (a) an amount equal to the last six (6) months
fees, other than Pass
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Through Fees, for the Program Services terminated, other than for Program
Services under Schedule
“C” and (b) if the Schedule “C” Program Services are terminated, that Financial
Institution’s fees,
other than Pass Through Fees, for Schedule “C” Services for the preceding three
(3)months.
Notwithstanding the above, in the event a Financial Institution only terminates
the Services in
Schedule “C” and retains the other Program Services being provided under other
Schedules, then
neither Bancard nor such Financial Institution shall be required to pay Certegy
any Termination Fees
under Schedule C. For each termination of Program Services by a Financial
Institution, Certegy
shall provide Bancard a written accounting of the Fees to be assessed, if any,
including an
explanation of the Fee calculation. Notwithstanding the assessment and
collection of the above
amounts, nothing in this Agreement shall limit the legal and equitable remedies,
which would
otherwise be available to Certegy in the event of termination of this Agreement
following a material
breach of this Agreement by Bancard.
4.5 Cooperation. Upon termination of this Agreement pursuant to section 4.1,
Certegy will use its best efforts to assist Bancard in arranging for access to
the Program Services on
substantially the same terms as are provided in this Agreement so that Financial
Institutions may
continue receiving similar services without substantial interruption. Certegy
and Bancard will
cooperate to effect an orderly conversion of accounts and data to a successor
card processing
institution. As requested by Certegy, Bancard shall cooperate to affect the
reclamation of cards,
checks and drafts issued in connection with the Program Services. Except as
otherwise provided in
section 4.9 or 20.4 herein, within fourteen (14) days after the termination of
this Agreement, Bancard
shall send to each Financial Institution via first class U.S. mail a letter in
the form attached hereto
as Exhibit 3.
4.6 Rights of Parties to Funds. Upon expiration and non-renewal, or termination
of this Agreement for any reason, the respective rights of the parties to funds
in any and every
account over which more than one party has signature authority shall be governed
by the provisions
of section 7.0 hereof.
4.7 Notifications. Upon the occurrence of any event noted in sections 4.1 and
4.2
above, the party first having knowledge of such event shall notify the other.
Bancard shall require
each Financial Institution desiring to terminate the Program Services for
reasons other than those in
section 4.1 to provide Certegy not less than six (6) months advance written
notice.
4.8 Prohibited Solicitation. In the event of termination of this Agreement by
Bancard pursuant to section 4.1(b), Certegy agrees that for a period of twelve
(12) months from the
effective date of termination, Certegy, its subsidiaries and affiliates, on
their own behalf or as
program administrator for the Financial Institution Benefit Association (“FIBA”)
shall not, directly
or indirectly, engage in prohibited solicitation (“Prohibited Solicitation”) of
Financial Institutions
as customers of Certegy, its subsidiaries, affiliates, or as members of FIBA, or
as customers of any
other entity which is a customer of Certegy, its subsidiaries, affiliates, or is
a member of FIBA,
without the prior written approval of Bancard; provided, however, that nothing
herein shall restrict
(i) Certegy’s right to do business with entities which are competitors of
Bancard, and (ii) such
competitors’ rights to solicit Financial Institutions as customers.
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“Prohibited Solicitation” within the meaning of this section means initiating
any
written or oral communication with Financial Institutions, directly or
indirectly, which is, or may be
construed by Financial Institution as, a direct or indirect request or
inducement to Financial
Institutions to continue to receive Program Services from Certegy, its
subsidiaries, affiliates, or as
a member of FIBA or any other entity which is a customer of Certegy, its
subsidiaries, affiliates, or
is a member of FIBA, following the expiration or termination of this Agreement,
without the prior
written consent of Bancard. Prohibited Solicitation shall include, but not be
limited to, invitations
to educational or other seminars which Certegy, its subsidiaries, affiliates or
FIBA sponsor, or in
which it or they participate; promotional or other information concerning
Certegy, its subsidiaries,
affiliates or FIBA, including financial information; and general information
concerning services and
prices. Prohibited Solicitation shall not include changes in services or prices
as permitted under this
Agreement and information needed by Financial Institutions in order for Certegy
to effect the
deconversion of Financial Institutions.
4.9 Adverse Events. In the event that during the Renewal Term Bancard
reasonably determines that specific acts or events (“Adverse Events”) by Certegy
or its subsidiaries
or affiliates, have adversely affected, or would adversely affect, to a
substantial degree, (i) the
goodwill and reputation of Bancard with members of the Independent Community
Bankers of
America (“ICBA”), and (ii) Bancard’s business, and that such adverse effect
would continue if
Bancard continued its relationship with Certegy under this Agreement, Bancard
shall notify Certegy
of its intention to terminate this Agreement. In such event Certegy and Bancard
shall make every
good faith effort to mutually overcome the effects of the Adverse Event. If the
matter is not resolved
to the satisfaction of Bancard within sixty (60) days after such notice, the
issue of whether an
Adverse Event has occurred shall be submitted to binding arbitration pursuant to
the provisions of
section 18 hereof. It is agreed, however, that this section 4.9 cannot be used
to terminate this
Agreement because Certegy has exercised its rights against a Financial
Institution or taken action
on behalf of Bancard against a Financial Institution pursuant to Certegy’s
rights under this
Agreement.
If Certegy accepts Bancard’s notice of its desire to terminate, or if the
arbitrators
determine that an Adverse Event has occurred, then the effective date of
termination shall be one (1)
year from the date of such notice or from the date on which the arbitration
award is rendered, as the
case may be, or such other date as the parties mutually agree. Within fourteen
(14) days after
Certegy’s acceptance of Bancard’s notice or the rendering of the arbitration
award, as the case may
be, Bancard shall send to each Financial Institution via first class U.S. mail a
letter in the form
attached hereto as Exhibit 3. An Adverse Event under this section 4.9 shall be
deemed to be a
material breach of this Agreement within the meaning and intent of section
4.1(b) herein.
Intentionally Left Blank. 5.0
Fees. 6.0
6.1 Scheduled Fees. In consideration for provision of the Program Services to
Financial Institutions by Certegy, Bancard shall be responsible for all
Financial Institutions paying
-5-
to Certegy the fees set forth in Schedules “A”, “B”, “C”, “E”, “G”, “J”, “K”,
“L”, and “I” of Exhibit
1 attached to this Agreement (the “Scheduled Fees”). The Scheduled Fees shall be
effective as of
the dates shown on each Schedule and shall remain in effect until changed
pursuant to the terms of
this Agreement. Bancard shall indemnify and hold Certegy harmless from any and
all losses
incurred as the result of a Financial Institution’s failure or refusal to pay
Certegy any uncontested
Scheduled Fees.
6.2 Settlement of Fees. For those Program Services for which Certegy settles
daily for Program Members, processing fees shall be settled each banking day for
the applicable
transactions and shall be payable by deduction from the applicable Financial
Institution’s daily
settlement amount. Fees for all other Program Services shall be invoiced
monthly, payable ten (10)
days after the invoice date. In no event will any sums due Certegy under section
4.3 or 4.4 hereof be
deducted by Certegy from any settlement account, BIN, ICA or otherwise.
6.3 Bancard’s Financial Responsibility. As to Certegy, as agent for the
Financial
Institutions, Bancard assumes financial responsibility for all VISA and
MasterCard transactions
processed into and out of its, or a Financial Institution’s, Base Identification
Number (BIN) Account
and its, or a Financial Institution’s, Interbank Card Association (ICA) Account
including, but not
limited to, counterfeit transactions and fraudulent transactions. Bancard shall
indemnify Certegy for
any and all losses Certegy incurs related to such transactions, which losses
were not caused by
Certegy’s actions or omissions in performance of the Program Services. Certegy
is expressly
prohibited from using Bancard’s, or a Financial Institution’s, BIN or ICA
Account for the benefit
of any person or organization other than Financial Institutions in the Bancard
Program, or for any
purpose other than processing transactions for such Financial Institutions,
without the prior express
written consent of the applicable VISA or MasterCard principal member.
6.4 Time Frame for Merchant Settlement. Certegy shall remit to the Settlement
Account the amount of all VISA and MasterCard merchant transactions from each
Financial
Institution no more than four (4) business days following Certegy’s receipt of
such merchant VISA
and MasterCard transactions from a Financial Institution, except for delays
resulting from those
events provided for in section 34.0 herein.
6.5 Fee Increases. Certegy may make a one-time adjustment to the Scheduled
Fees at any time during the final twenty-four (24) months of the Renewal Term in
accordance with
the requirements of section 6.5.1 below; provided, however, that (i) no such Fee
increase may be
made if a “Material Failure” which has not been cured, as defined in section 9.1
below, has occurred
during the four (4) calendar quarters immediately preceding Certegy’s notice of
proposed Fee
increase; and (ii) Certegy may implement adjustments of those fees over which
Certegy has no
control (“Pass Through Fees”) and which are identified as such in the Scheduled
Fees, at any time
during the Renewal Term of this Agreement. Certegy shall notify Bancard of any
Pass Through Fee
increase at least thirty (30) days prior to the date Certegy implements such
increase.
6.5.1 Certegy may implement increases of the Scheduled Fees by a
percentage which is equal to or less than the sum of (i) the amount by which the
Percentage Increase
(defined in section 6.5.4 below) exceeds two percent (2%), but is not more than
six percent (6%);
-6-
and (ii) one-half of the amount by which the Percentage Increase exceeds six
percent (6%). Certegy
shall notify Bancard of any such fee increase at least one hundred eighty (180)
days prior to the date
Certegy implements such increase.
6.5.2 The following definitions shall apply to this section 6.5: “Index”
shall mean the Consumer Price Index for All Urban Consumers (1967 = 100),
specified “All Items”,
relating to Tampa, Florida and issued by the Bureau of Labor Statistics of the
United States
Department of Labor. If the Index in its form as of the Effective Date hereof is
discontinued, or if
the basis on which it is now calculated shall be revised, the parties shall make
an appropriate
conversion to such revised Index on the basis of conversion factors published by
the Bureau of Labor
Statistics; if such conversion factors are not published, either party may
request the Bureau of Labor
Statistics to provide, when needed, an appropriate conversion or adjustment
which shall be
applicable thereafter; or if the Bureau of Labor Statistics shall be unable or
unwilling to provide such
appropriate conversion or adjustment, then the parties shall, in good faith,
agree on a suitable
substitute for the Index.
6.5.3 “Base Index” shall mean the Index established for the month in which
the prices on the Schedule that Certegy seeks to adjusted became effective; and
(ii) for any
subsequent increase, the Index in the month that was the Comparative Month in
the last applicable
increase.
6.5.4 “Percentage Increase” shall mean the percentage equal to the fraction,
the numerator of which shall be the Index in the Comparative Month less the Base
Index, and the
denominator of which shall be the Base Index.
6.5.5 “Comparative Month” shall mean the most recent month for which the
Index has been published prior to Certegy providing notice of the increase,
which Comparative
Month shall be deemed the month of the last increase for purposes of
establishing the new “Base
Index” for any future increase.
6.6 Most Favored. If during the Renewal Term, Certegy signs a new or renewal
contract for services similar to Credit Card Program Services and Merchant
Program Services with
any other association of financial institutions which has approximately the same
or comparable
Credit Card and Merchant transaction volumes for approximately the same or
comparable group of
services and levels of support as the Credit Card and Merchant Program Services
and support being
provided to the Bancard Program, then within fifteen (15) business days after
that contract is signed
or made public (in the case of a contract which is required to be publicly
disclosed), Certegy shall
give Bancard written notice of that fact and shall provide a schedule of the
basic terms that will
govern the credit card and merchant services to be provided and the rates,
including any provisions
for rate increases or decreases, to be charged to the members of that other
association (the “Rate
Structure”). Bancard shall have the right to elect to have the Rate Structure
substituted for Bancard’s
then current rates and terms, which election it may make only by giving written
notice to Certegy
within thirty (30) days following receipt of the Rate Structure from Certegy;
provided, however, that
Certegy then shall be entitled to provide the Program Services on the same basic
terms under which
they are being provided to the other association. If Bancard elects the other
association’s Rate
-7-
Structure, it shall become effective on a reasonable date to be mutually agreed
by the parties, which
date shall be at least thirty (30) days from Bancard’s election and which shall
be the first calendar
day of a month.
Other Services. Certegy may perform services for Bancard or the Financial 6.7
Institutions which are not included in this Agreement at prices to be mutually
agreed by Certegy and
Bancard prior to the performance of such services, and shall be documented by
means of a written
amendment to this Agreement. Certegy shall not be responsible or obligated for
any services
Bancard provides to Financial Institutions which are not included in this
Agreement including, but
not limited to, advertising, research and development, taxes allocated to
property owned by Bancard,
and insurance.
Program Clearing, Settlement and Payment Accounts. 7.0
7.1 Program Clearing Account. As agent for Financial Institutions, Bancard shall
maintain a demand deposit account (the “Program Clearing Account” or “PCA”) for
daily settlement
of transactions, charges and reimbursements.
7.1.1 Access. Certegy may access the PCA for the following purposes:
daily settlement of all VISA and MasterCard cardholder (a)
amounts due to/from VISA and MasterCard; and
daily settlement of fees due Certegy for the transactions (b)
previously processed; and
(c) monthly settlement of fees and charges due Certegy, other than
processing fees, such access permitted not less than ten (10) days after the
invoicing of such fees and
charges to Bancard; and
(d) daily settlement of all dues, fees, assessments and other charges
due Certegy for, without limitation, the combined warning bulletin fees,
interchange fees, VISA
and/or MasterCard Association fines or other charges, if any, and assessments;
and
(e) daily payment of any interest due Certegy for funds Certegy
paid to VISA or MasterCard on behalf of Bancard that Bancard did not have
available to Certegy in
the PCA (“PCA Shortfall”). Bancard shall pay Certegy interest at the base rate
charged by the
clearing bank for the Bancard Program, plus one percent (1%) for all PCA
Shortfall; and
daily investment for Bancard’s benefit of surplus funds in the (f)
PCA.
7.1.2 Minimum Balance. For Credit Card Program Services and Debit Card
Program Services, Bancard shall maintain at all times in the PCA a minimum
balance (“Minimum
Balance”) equivalent to the product of the following equation:
-8-
[The anticipated average aggregate cardholder base for all Financial
Institutions for
the next ninety (90) days or two hundred (200), whichever is greater] x 2.5
(anticipated transactions per cardholder account per month) x 52 (anticipated
average
transaction amount) ÷ 21.5 (average business days per month) x 3.
The elements of the above equation shall be adjusted quarterly by Certegy, or
more
often if deemed necessary by Certegy and Bancard, based on the actual volume of
the previous
month and seasonal factors, in all cases with advance written notice to
Bancard,.
Settlement. 7.2
7.2.1 Settlement Account. Bancard shall require each Financial Institution
to maintain at all times a demand deposit account (the “Settlement Account” or
“SA”) for the
purpose of replenishing the PCA so that an amount no less than each Financial
Institution’s pro rata
share of the Minimum Balance is maintained at all times. Bancard and/or Certegy
through the
Automated Clearing House (“ACH”) or wire transfer at Bancard’s expense, may
access each SA on
a daily basis to transfer to the PCA a sum equivalent to the product of the
following equation:
[Financial Institution’s anticipated cardholder base for the next ninety (90)
days or
two hundred (200), whichever is greater] x 2.5 (anticipated transactions per
cardholder account per month) x 52 (anticipated average transaction amount) ÷
21.5
(average business days per month) x 3 (average number of the days required for
clearance of transfers from Financial Institutions into the PCA).
The elements of the above equation shall be adjusted quarterly by Certegy, or more
often if deemed necessary by Certegy and Bancard, based on the actual volume of
the previous
month and seasonal factors, in all cases with advance written notice to Bancard
and each Financial
Institution. Bancard shall require each Financial Institution to maintain at all
times in the SA an
amount equal to the product of the equation expressed above in this section 7.4,
as adjusted from
time to time.
7.2.2 Settlement to Financial Institutions processing on BASE2000.
Financial Institutions receiving Certegy Services under Schedules “K” or “L”
shall each establish
a Settlement Account in the Financial Institution’s name to enable VISA and/or
MasterCard to settle
transactions, dues, fees, assessments and other amounts directly to the
Financial Institution
Settlement Account. The Financial Institution shall maintain sufficient balances
in the Settlement
Account to enable such VISA and/or MasterCard settlements. Neither Bancard nor
Certegy shall
bear any responsibility or liability for funding of the Financial Institution’s
Settlement Account.
7.3 Payment Account. As agent for Financial Institutions, Bancard shall
establish
a demand deposit account for deposit of payments made to Bancard and Financial
Institutions
(“Payment Account”). Certegy may access such Payment Account to deposit payments
received
from cardholders and to transfer sums to the appropriate Financial Institution
Settlement Account.
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7.4 Reporting. Certegy shall furnish to Bancard on a monthly basis (a) detailed
information including bank statements and reconciliation statements for the PCA;
(b) a monthly
statement of each day’s interchange fees; and (c) such data as may be reasonably
requested by
Bancard and/or any Financial Institution. Certegy also shall furnish to each
Financial Institution
daily statements of settlements with VISA, MasterCard and Certegy.
7.5 Audit. Bancard shall have the right to receive an annual Statement from
Certegy’s outside certified public accounting firm, at Certegy’s expense, in the
form such Statement
is normally prepared for Certegy’s regular audits, which confirms that the firm
has examined
Certegy’s operations and that the reports furnished to Bancard and Financial
Institutions are accurate
and based upon generally accepted accounting principles.
Additional Obligations of Financial Institutions. Each Financial Institution is
bound 8.0
by the following provisions as of the Effective Date of this Agreement:
8.1 Right to Refuse Merchants. Financial Institution shall not enroll merchants
for participation in the VISA and/or MasterCard systems through Bancard or
Certegy if such
merchants are within the categories of merchants designated by Bancard and/or
Certegy from time
to time as “high-risk merchants”. Bancard or Certegy shall have the right to
refuse to enroll, and may
terminate the enrollment of, any merchant, if it determines, in its sole and
absolute discretion, that
enrolling, or failing to terminate, such merchant would create excessive risk
for Bancard and/or
Certegy.
8.2 Right to Refuse Transactions. In the event that either Bancard or Certegy
determines, in its sole and absolute discretion, that the risks related to the
credit card sales drafts
introduced by any merchant enrolled by any Financial Institution are excessive,
then Bancard or
Certegy may refuse to accept and process such transactions. Bancard or Certegy
shall promptly
notify Financial Institution of its refusal to accept and process transactions
from any such merchant.
8.3 Card Association Requirements. Financial Institution shall comply with all
VISA and/or MasterCard and Network requirements for enrolling new merchants
including, but not
limited to, the performance of a credit check and/or other financial background
investigation; a
physical inspection of the merchant’s place of business; and an investigation to
determine whether
the merchant previously has been expelled from the VISA and/or MasterCard
systems by another
Financial Institution for fraud, suspected fraud or failure to meet its
financial responsibilities.
Financial Institution shall examine the sales drafts contained in sealed
merchant deposits before
forwarding such deposits to Certegy in order to detect possible fraud and other
irregularities.
8.4 Indemnification. Notwithstanding any other provision of this Agreement to
the contrary, Financial Institution shall indemnify and hold harmless Certegy
and Bancard, and their
respective stockholders, officers, directors, employees, agents, affiliates,
subsidiaries, successors and
assigns (the “Indemnified Parties”), from and against any and all liabilities,
obligations, losses,
damages, penalties, actions, judgments, suits, costs, expenses, fees, including
reasonable attorney
fees, or disbursements of any kind or nature whatsoever (the “Losses”), which
may be suffered by,
imposed on, incurred by, or asserted against the Indemnified Parties in any way
relating to, or arising
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out of, any merchant deposit of VISA or MasterCard credit card or debit card
sales drafts (“Sales
Drafts”) which arise from transactions from merchants enrolled by Financial
Institution or an agent
institution of Financial Institution for the Merchant Program Services provided
pursuant to this
Agreement and/or the Financial Services Agreement, including counterfeit or
fraudulent transactions,
credits processed by a merchant, or any chargebacks of Sales Drafts. Certegy
shall be a third-party
beneficiary of the indemnities in this section, and if Certegy brings any
lawsuit, arbitration or other
action against Financial Institution to enforce the provisions of this section,
the prevailing party shall
be entitled to recover its reasonable attorneys’ fees and costs in connection
with the action.
8.5 Right to Utilize Certain Funds. Bancard and/or Certegy shall have the right
to utilize any amounts payable to Financial Institution as a result of
transactions in the MasterCard
and/or VISA systems in payment of, or to reimburse Bancard or Certegy for,
chargebacks or any
other amounts payable by, or any other Losses resulting from, the activities of
any merchants
enrolled by Financial Institution or an agent institution of Financial
Institution. Financial Institution
acknowledges that Certegy is a third party beneficiary of all Bancard rights in
the Financial Services
Agreement, and that Certegy is entitled to exercise all rights given to it
pursuant to this section to,
among other things, apply incoming amounts to offset or recover amounts due on
fraudulent
transactions introduced into the MasterCard and/or VISA systems by merchants
enrolled by
Financial Institution or an agent institution of Financial Institution.
Financial Institution specifically
agrees that the rights of Bancard and Certegy and the obligations of Financial
Institution hereunder
shall survive the expiration or earlier termination of this Agreement.
Quality Control Standards. 9.0
9.1 Compliance Requirements. Certegy shall maintain the Quality Control
Standards set forth in Exhibit 2 attached hereto (the “Standards”), which shall
apply as appropriate
and as indicated on Exhibit 2, beginning on the Effective Date, to the Program
Services on the
Schedules to Exhibit 1. At the end of each calendar quarter, Certegy and Bancard
shall review
Certegy’s performance for that quarter in light of the Standards. To facilitate
such review, Certegy
shall provide Bancard with internally generated monthly reports on which the
review can be based,
along with a certification by a Certegy officer verifying their accuracy. For
purposes of measuring
Certegy’s compliance with the requirements of this section, the “Standards”
designated as “material
standards” shall be deemed to be “Material Standards” for the purposes of this
Agreement.
Certegy’s failure to meet one or more Material Standards, or three (3) or more
of the other Standards,
in any calendar quarter, shall be deemed a “Material Failure.” In the event of a
Material Failure,
Certegy shall take those steps necessary to cure that specific Material Failure
within the thirty (30)
day period following notice by Bancard to Certegy of the Material Failure. The
test period to
determine whether such cure has been accomplished shall be the thirty (30) day
period following the
thirty (30) day period for cure referred to above. In the event that the
Material Failure has not been
cured as evidenced by Certegy’s reports thereon, subject to Bancard’s right of
inspection and audit,
Certegy shall have committed a “material breach” of its obligations hereunder
which has not been
cured within the meaning and intent of section 4.1(b) hereof.
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9.2 Right to Audit. On reasonable notice during normal business hours, Bancard
representatives shall have the right, at Bancard’s expense, to inspect and audit
information and
records in Certegy’s possession or control pertaining to Certegy’s compliance
with the Standards;
provided that Certegy shall have the right to receive and comment on any report
prepared by any
representative of Bancard in connection with any such inspection or audit prior
to its dissemination
to Financial Institutions or other third parties.
9.3 Joint Review and New Card Processing Systems. Bancard and Certegy agree
to review the Standards and make amendments as agreed. The parties jointly shall
make reasonable
modifications to the Standards when needed to apply to any new card processing
system or platform
implemented by Certegy during the Renewal Term. Those modifications shall take
into account the
differences in capability and function of any such new system.
9.4 Filing and Reporting Requirements. On Bancard’s behalf, Certegy agrees to
comply with all Visa and MasterCard filing and reporting requirements imposed on
Bancard, as a
result of Program Services. Certegy’s assistance to Bancard with filling and
reporting requirements
occasioned by the Bancard Program not resulting from Certegy Services shall be
subject to the
parties agreement on applicable terms and fees.
10.0 System Enhancements. Bancard and Certegy will negotiate a schedule of
specific
system enhancements that Certegy will provide at no additional cost to Bancard
or the Financial
Institutions. The parties will set forth that schedule and the terms applicable
to the provision of those
enhancements in an amendment to this Agreement. Further, during the Renewal
Term, if Bancard
requests other enhancements or changes to the Program Services, then Certegy and
Bancard will
negotiate whether and upon what terms Certegy will provide those enhancements or
changes,
including additional fees which Certegy may charge. Certegy reserves the right
to make any changes
to the Program Services so long as Bancard will continue to be able to meet its
obligations to the
Financial Institutions and their customers.
11.0 Confidentiality.
11.1 Each of the parties to this Agreement agrees to hold as secret and
confidential
information, reports, plans, customer lists, documents, drawings, writings,
samples, statements, audit
reports, software, manuals, know how and other proprietary material
(“Confidential Information”)
received from the other party. “Confidential Information” shall also include
information and data
concerning the business, activities, operations, financial results, properties
or management of the
Financial Institutions or their customers prepared by or for Certegy, or used in
any way by Certegy
in connection with the provision of Program Services to Financial Institutions
and their customers,
whether or not Financial Institutions and their customers are therein identified
by name. All
Confidential Information provided from one party to the other shall remain the
property of the
disclosing party. For purposes of this section 11.0, Confidential Information
shall not include
information which becomes available to the public through no wrongful action of
the receiving party;
which may be published prior to the date hereof; which is already in the
possession of the receiving
party and not subject to an existing agreement of confidence between the
parties; which is received
from a third party without restriction and without breach of this Agreement;
which is independently
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developed by the receiving party; or which is disclosed pursuant to a
requirement or request from
a government agency. This Agreement shall in no way be construed to grant any
right, license, or
authorization to either party to use Confidential Information except as
permitted in this Agreement.
Each party shall restrict Confidential Information received from the other party
to those employees
and persons in the receiving party’s organization with a need to know such
Confidential Information
in order to provide the Program Services hereunder. Such employees or persons
shall be under the
same obligations to hold secret and confidential such Confidential Information
as provided herein.
Certegy may disclose Confidential Information to its third-party vendors or
contractors as necessary
to provide the Program Services under this Agreement. Before disclosing
Confidential Information
to such third-party vendors or contractors, Certegy shall first secure the
written agreement of such
vendors or contractors to protect and limit the use of such Confidential
Information as provided
herein. The obligations of the parties hereunder shall survive the expiration or
earlier termination
of this Agreement.
11.2 Bancard and Certegy agree as follows regarding the use to be made of, and
the protections to be provided to, Confidential Information, including non-
public financial
information that is personally identifiable to a customer of a Financial
Institution (referenced in the
Xxxxx-Xxxxx-Xxxxxx Act (the “GLB Act”), as “Non-public Personal Information” or
“NPI”), which
is disclosed to Certegy to enable it to provide the Program Services to
Financial Institutions:
11.2.1 NPI shall be treated as Confidential Information under section 11.1
of this Agreement;
11.2.2 All Confidential Information provided to or acquired by Certegy in
the course of providing Program Services to a Financial Institution shall be
used only for the
provision of the Program Services, unless lawful disclosure is authorized in
writing by that Financial
Institution. Certegy shall not disclose Confidential Information to any person
not affiliated with the
Financial Institution, except as necessary to provide the Program Services or if
such disclosure would
be lawful if made directly by the Financial Institution;
11.2.3 When contracting with third parties to assist in providing the Program
Services to Financial Institutions (“Third Party Vendors”), Certegy shall
require those Third Party
Vendors to comply with the same, or substantially similar, confidentiality and
privacy obligations
as apply to Certegy under this Agreement;
11.2.4 Certegy shall restrict its employees’ access to Confidential
Information to those employees who need to know the Confidential Information in
order to provide
the Program Services to Financial Institutions;
11.2.5 Certegy shall maintain physical, electronic and procedural safeguards
that comply with the applicable laws and regulations concerning NPI, to prevent
unauthorized and
unlawful disclosure;
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11.2.6 Bancard shall require each Financial Institution to comply with the
GLB Act including, but not limited to, providing the privacy notices to each
customer of each
Financial Institution;
11.3 Upon the expiration and non-renewal, or earlier termination of this
Agreement, or at the expiration or termination of any Financial Institution’s
Financial Services
Agreement, each party, including each Financial Institution, shall return to the
disclosing party all
copies of Confidential Information received from the other, or shall deliver a
certificate signed by
an officer of the party certifying that such Confidential Information has been
destroyed.
11.4 Annual Review. Each year upon Bancard’s request, or upon the written
request of a Financial Institution, Certegy shall provide to Bancard or the
requesting Financial
Institution, a copy of the most recent third party auditors’ review and report
on the design and
compliance test of Certegy’s processing system.
12.0 Data Transmission. Financial Institution, at its expense, shall be
responsible, and
shall bear the risk of loss or damage, for transmission of information and data
(“Data”) to and from
Certegy’s data processing center. In the case of physical transmission,
Financial Institution shall
bear the risk of loss and damage to the point where and until Certegy signs a
receipt for the Data, and
in the case of electronic transmission, until Certegy confirms receipt.
Certegy’s responsibility for
the safekeeping and security of plastics commences upon the delivery of such
plastics to Certegy and
terminates upon delivery of plastics by Certegy to the U.S. mail, courier or
freight representatives
designated by Financial Institution.
13.0 Records Inspection. Information and records concerning Bancard or the
Financial
Institutions in the possession of Certegy shall be available for inspection and
audit by representatives
of Bancard and each of the Financial Institutions upon presentation of written
authorization, upon
reasonable notice and during normal business hours. Information and records in
the possession of
Certegy concerning a Financial Institution or a customer of a Financial
Institution, shall be available
for inspection and audit by representatives of such Financial Institution upon
presentation of written
authorization, upon reasonable notice and during normal business hours.
14.0 Changes to the Program Services. Should Bancard request a change in any of
the
Program Services that would require modification of hardware or software
utilized by Certegy, then
Certegy and Bancard agree to negotiate whether and upon what terms and
conditions such
modifications shall be provided, if at all. Certegy reserves the right to make
changes to the Program
Services so long as Bancard will continue to be able to meet its obligations to
Financial Institutions
and their customers.
15.0 Government Inspection. Certegy shall permit those governmental agencies
which
regulate and examine Bancard and the Financial Institutions to examine Certegy,
its books and
records, to the same extent as if the Program Services were being performed by
Bancard or the
Financial Institutions on its own premises.
16.0 Insurance.
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16.1 Forms and Limits. Certegy represents that it has the following minimum
limits of insurance coverage currently in effect (“Insurance Coverage”) and that
premiums therefor
shall be paid when due:
Limits Forms
500,000 $ General Liability - Basic (a)
$ 15,000,000 General Liability - Excess
5,000,000 $ Errors and Omissions (b)
1,500,000 $ EDP Extra Expense (c)
50,000 $ Employee Dishonesty - Basic (d)
5,000,000 $ Employee Dishonesty - Excess
Upon Bancard’s request, Certegy annually will provide certificates of coverage
evidencing the
Insurance Coverage.
16.2 Maintenance of Policies and Endorsements. Certegy agrees to maintain the
Insurance Coverage at no less than the above-stated minimum Limits during the
Renewal Term and
any subsequent renewal terms, between Certegy and Bancard.
Certegy shall maintain Endorsements naming Bancard as Loss Payee, as agent for
Financial Institutions, on all Certegy insurance policies which provide coverage
for losses incurred
by Financial Institutions resulting from, or arising out of, employee
dishonesty. The Endorsements
shall be in a form acceptable to Bancard.
16.3 Involuntary Changes of Coverage. Should the Insurance Coverage, or any
portion thereof, be involuntarily terminated or modified without the consent of
Certegy, Certegy
shall replace such terminated or modified portions of the Insurance Coverage
prior to final
termination or modification, or as soon thereafter as commercially possible. In
the event of
involuntary termination or modification, Certegy shall notify Bancard
immediately, but in no event
later than three (3) days following receipt of notice by the Chief Financial
Officer of Certegy of the
termination or modification.
16.4 Premium Expense not a Defense. It is expressly understood and agreed that
premium expense shall not be a valid reason for Certegy’s failure to maintain,
renew, replace or selfinsure
the Insurance Coverage.
16.5 Consent to Change Coverage. It is expressly understood and agreed that
Certegy may not reduce the Limits below those stated above or discontinue or
terminate the
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Insurance Coverage for any reason without prior notice to, and the express
written consent of,
Bancard, which consent shall not be unreasonably withheld.
17.0 Backup Provisions. Certegy will maintain dual Central Processing Units in
its
computer data center, will provide off-premises secured storage of data and
program files as required
by VISA, MasterCard and applicable state and federal regulations, and will have
available redundant
sources of electrical power. In the event Certegy is prevented from performing
its obligations under
this Agreement through no fault of its own, Certegy shall, through its own
facilities, or suppliers of
computer equipment, and/or other processors, provide processing services for the
Program Services
of a quality of care, priority and attention equivalent to that available for
Certegy’s own work and
shall provide such processing services as promptly as is reasonably possible,
but in no event later
than twenty-four (24) hours after interruption of Certegy’s performance.
18.0 Arbitration.
18.1 Initiation. All disputes between the parties which are to be resolved by
arbitration as provided hereunder, shall be conducted as hereinafter described.
Either party may
institute arbitration by giving written notice to the other party of its
intention to arbitrate, which
notice shall contain the name of the arbitrator selected by the party
instituting arbitration, the nature
of the controversy, the remedies sought and any other pertinent matter. Within
thirty (30) days after
the giving of such notice, the other party may submit to the initiating party
the name of an arbitrator
whom it has appointed and may submit an answering statement. Within ten (10)
days thereafter the
two arbitrators so appointed shall in good faith select a neutral third
arbitrator; the three arbitrators
so selected shall resolve the controversy. If the two arbitrators are unable to
agree upon a neutral
third arbitrator within the ten (10) day period, the third arbitrator shall be
appointed by the American
Arbitration Association in accordance with its then existing commercial
arbitration rules. If the other
party shall refuse or neglect to appoint an arbitrator within the requisite
thirty (30) day period, the
arbitrator appointed by the initiating party shall be empowered to proceed to
arbitrate and determine
the fact or matter in controversy as the sole arbitrator, and his award in
writing shall be final,
conclusive and binding upon the parties. The arbitrators nominated or appointed
hereunder shall not
be parties or affiliates of a party, or associated with, or employed by, or have
the status of, supplier
of goods or services to a party or affiliate of a party.
18.2 The Proceedings. Prior to rendering their decision, the arbitrators shall
afford
each of the parties an opportunity, both orally and in writing, to present any
relevant evidence and
to present arguments in connection with the matter in arbitration; provided,
however, that the formal
rules of evidence applicable to judicial proceedings shall not apply; and
further provided, that any
party submitting written materials shall be required to deliver a copy of the
same to the other party
concurrently with the delivery thereof to the arbitrators, and such other party
shall have the
opportunity to submit a written reply, a copy of which will be delivered to the
other party
concurrently with the delivery thereof to the arbitrators. Oral argument shall
take place only at a
hearing before all of the arbitrators at which all parties are afforded a
reasonable opportunity to be
present and to be heard.
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Unless the time is extended by a majority of the arbitrators, they shall submit
their
determination in writing within sixty (60) days after the third arbitrator is
selected, or if only one
arbitrator is acting, within sixty (60) days after the single arbitrator becomes
empowered to act alone.
If there are three arbitrators selected, as provided above, an award in writing
signed by any two of
them shall be final, conclusive and binding upon the parties. Any award made
pursuant to arbitration
may be entered as a judgment by any court of competent jurisdiction upon the
application of any
party to said arbitration.
18.3 Alternating Venues. If arbitration is required to resolve any disputes
between
the parties arising under or out of this Agreement, the proceedings to resolve
the first such dispute
shall be held in Tampa, Florida, the proceedings to resolve the second such
dispute shall be held in
Washington, D.C., and the proceedings to resolve any subsequent disputes shall
alternate between
Tampa, Florida and Washington, D.C.
18.4 Costs and Legal Fees. Each party shall bear its own costs and expenses of
arbitration, except that the fees, costs and expenses of the arbitrator(s) shall
be equally divided.
However, upon application by either party, the arbitrator(s) may award any or
all of the total costs
and expenses of arbitration, including legal fees, to one party or may apportion
them between the
parties.
19.0 MasterCard/VISA Requirements.
19.1 Use of Trademarks.
19.1.1 Certegy shall not use any of the MasterCard trademarks and/or VISA
Card Program Marks (collectively referred to hereafter as “Marks”) unless a
Financial Institution is
prominently identified by name and city adjacent to such Marks. No such material
may identify
Certegy unless Certegy is prominently identified as an agent or representative
of a Financial
Institution.
19.1.2 Certegy shall have no authority to permit use of the Marks by any of
Certegy’s agents.
19.1.3 Certegy shall indemnify and hold harmless VISA, Bancard and
Financial Institutions from any liability, loss, damage or expense of any kind
including reasonable
attorneys’ fees, resulting from any failure by Certegy to comply with all
applicable VISA Bylaws and
rules and any regulations, procedures or guidelines, as amended from time to
time, including the
requirements of this section 19.0.
19.2 Solicitation Material. Any solicitation material used by Certegy shall
disclose
that the subsequent cardholder and/or merchant agreements are between the
Financial Institution and
the individual cardholder and/or merchant.
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19.3 MasterCard Member Service Provider Requirements.
19.3.1 Certegy agrees to fully comply with all applicable MasterCard Bylaws
and Rules and any operational regulations, procedures or guidelines
(collectively referred to hereafter
as “Rules”) established from time to time by MasterCard.
19.3.2 Certegy has registered with MasterCard as a Member Service
Provider (“MSP”) and has submitted a signed MSP Agreement to MasterCard.
19.3.3 Certegy will indemnify and hold harmless MasterCard, Bancard and
Financial Institutions from any liability, loss, damage or expense of any kind,
including reasonable
attorneys’ fees, resulting from any failure by Certegy to comply with the Rules,
as amended from
time to time, including the requirements of this section 19.0.
19.3.4 Certegy shall disclose to Bancard the identity and location of all of its
sales locations and any other MSP or independent party performing part or all of
the services Certegy
is contracting with Bancard to provide.
19.3.5 In the event of any inconsistency between any provisions of this
section 19.0 and the Rules, the Rules in each instance shall apply.
19.3.6 In addition to the provisions of sections 4.1 and 4.2 above, this
Agreement may be terminated by Bancard in the event of a material breach by
Certegy of the Rules
applicable to the Program Services provided by Certegy, and is terminated
automatically in the event
of termination of Bancard’s applicable MasterCard license and/or its membership
in MasterCard.
19.4 Certegy will provide the Member Bulletins and other materials and services
to Financial Institutions required by VISA (Group Membership) and MasterCard.
20.0 Further Renewal of Agreement.
20.1 Negotiation of Renewal; Notice of Non-renewal. On or before Xxxxx 00,
0000, Xxxxxxx and Bancard shall commence good faith negotiations with each other
regarding the
terms of a renewal of this Agreement. In the event Bancard determines not to
renew this Agreement,
Bancard shall provide written notice thereof to Certegy on or before September
30, 2007. If this
Agreement is not renewed and expires by its own terms, then the applicable
provisions of sections
20.2 and 20.3 below shall apply.
20.2 Non-renewal for Failure to Comply with Standards Provisions. If Bancard
does not renew this Agreement because of Certegy’s failure to cure a Material
Failure in accordance
with the requirements of section 9.0 of this Agreement as evidenced by Certegy’s reports thereon,
subject to Bancard’s inspection and audit (“Certegy Failure to Cure”), Certegy
agrees that through
March 31, 2009, Certegy, its subsidiaries and affiliates, on their own behalf or
as program
administrators for FIBA, shall not, directly or indirectly, engage in Prohibited
Solicitation (as defined
in section 4.8 of this Agreement) of Financial Institutions as customers of
Certegy, its subsidiaries,
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affiliates or as members of FIBA, or as customers of any other entity which is a
customer of Certegy,
its subsidiaries, affiliates or FIBA, without the prior written approval of
Bancard; provided, however,
that nothing herein shall restrict (i) Certegy’s right to do business with
entities which are competitors
of Bancard; and (ii) such competitors’ rights to solicit Financial Institutions
as customers.
20.3 Non-renewal for Other Reasons. If Bancard does not renew this Agreement
because of reasons other than a Certegy Failure to Cure, then Bancard shall not
enter into a
processing agreement with any other company without having first made an offer
to Certegy to enter
into an agreement on the same or better terms and conditions as such other
company is offering to
Bancard (the “Competitive Bid”). “Competitive Bid” shall mean each and every
provision of the
proposed agreement by the other company. The Competitive Bid shall be given to
Certegy in writing
with a copy of the terms and conditions such other company (which shall be
named) is offering;
provided, however, that such other company need not be named if such other
company desires, or
is obligated under applicable securities laws and regulations, to keep its
identity confidential. Within
fifteen (15) days after receipt of the Competitive Bid from Bancard, Certegy
may, at its option, elect
to accept Bancard’s offer and enter into an agreement with Bancard or may offer
Bancard other terms
and conditions (“Counter-Proposal”) than those contained in the Competitive Bid
and, within fifteen
(15) days after receipt of the Counter-Proposal, Bancard may elect to enter into
an agreement with
Certegy. If the offer is not accepted by Certegy or if Certegy’s Counter-
Proposal is not accepted by
Bancard, (i) Bancard may enter into an agreement with such other company in
strict accordance with
the Competitive Bid, and (ii) for the twelve (12) month period following the
expiration and nonrenewal
of the Agreement, Certegy, its subsidiaries and affiliates and FIBA, shall not,
directly or
indirectly, engage in Prohibited Solicitation (as defined in section 4.8 above)
of Financial Institutions
as customers of Certegy, its subsidiaries, affiliates or FIBA, or as customers
of any other entity which
is a customer of Certegy, its subsidiaries, affiliates or FIBA, without the
prior written approval of
Bancard; provided, however, that nothing herein shall restrict (i) Certegy’s
right to do business with
entities which are competitors of Bancard, and (ii) such competitors’ rights to
solicit Financial
Institutions as customers.
20.4 Non-renewal Letter to Financial Institutions. If this Agreement is not
renewed in accordance with section 20.2 or 20.3 hereof, then within fourteen
(14) days after either
(i) the date notice of non-renewal is given by Bancard in accordance with
section 20.2, or (ii) the
earlier of the date Certegy notifies Bancard that it does not accept Bancard’s
offer or the expiration
of the fifteen (15) day period described in section 20.3, whichever is
applicable, Bancard shall send
to each Financial Institution via first class U.S. mail a letter in the form
attached hereto as Exhibit 3.
20.5 No Effect on Other Certegy Services. Notwithstanding the provisions of
sections 4.8, 20.2 and 20.3 or any other provision of this Agreement to the
contrary, a “Prohibited
Solicitation” shall not include, and no Certegy company shall be prohibited
from, marketing and
providing services other than VISA or MasterCard credit, debit or merchant
processing or related
enhancement services. A “Prohibited Solicitation” also shall not include the
E-Banking Services or
any other services provided by Certegy E-Banking.
21.0 Disposal of Records. Upon expiration or earlier termination of this
Agreement,
Certegy will dispose of the information and records pertaining to Bancard,
Financial Institutions and
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Financial Institutions’ customers in any manner Certegy deems appropriate
consistent with applicable
VISA and/or MasterCard and federal government agencies’ regulations, unless
Bancard, prior to such
expiration or termination, furnishes to Certegy written instructions for the
disposition of such
information and records at Bancard’s expense.
22.0 Falcon Services. Certegy is party to an agreement with HNC Software, Inc.
(“HNC”),
in which Certegy has the right to offer HNC’s proprietary transaction account
fraud detection
systems, commercially known as FalconTM and Falcon DebitTM (collectively,
“Falcon”). Bancard
hereby engages Certegy to provide the Falcon services (“Falcon Services”) to all
Financial
Institutions receiving the Credit Card Program Services. Bancard shall require
all Financial
Institutions receiving the Credit Card Program Services to utilize Falcon
through Certegy in
conjunction with such Services. Financial Institutions receiving the Debit Card
Program Services
may also choose to receive the Falcon Services under the terms of this
Agreement.
22.1. Falcon Fees. Bancard shall be responsible for either paying or for each
Financial Institution paying, to Certegy, the fees for the Falcon Services (the
“Falcon Fees”).
22.2. Responsibilities of Financial Institutions. As agent for each of the
Financial
Institutions, Bancard agrees as follows:
22.2.1 Each Financial Institution shall participate, via Certegy, in HNC’s
Fraud Control Consortium (the “Consortium”), a cooperative arrangement among
credit and debit
card issuers and HNC that permits HNC to collect and analyze data on credit and
debit card fraud
for the sole purpose of identifying fraud trends and fraudulent behavior.
Bancard authorizes Certegy
to provide to HNC information in its possession, and Bancard shall provide to
Certegy or arrange
for Certegy to receive, on a monthly basis, information from each Financial
Institution requested
from time to time by HNC, for use by HNC to update its fraud detection
algorithms. Bancard
understands and agrees that as a member of the Consortium making contributions
of data for use by
HNC, as requested by Certegy from time to time, is a requirement for use of
Falcon. All Financial
Institution data provided to the Consortium will be subject to the
confidentiality provisions set forth
in sections 11.0 and 22.8 of this Agreement. HNC and/or Certegy may make
modifications and
updates to Falcon, from time to time, in their sole discretion.
22.2.2 Each Financial Institution shall participate in periodic confidential
surveys deemed necessary by Certegy to assess Falcon’s performance. Subject to
the confidentiality
provisions of this Agreement, Bancard, on behalf of itself and all participating
Financial Institutions,
authorizes Certegy to provide to HNC any Financial Institution information
deemed reasonably
necessary by Certegy or HNC in connection with the operation of Falcon.
22.2.3 The parameters for operation of Falcon shall be determined from time
to time by Certegy and HNC, as applicable, in their sole discretion, to attempt
to improve the
performance of Falcon. Examples of such parameters include, without limitation,
minimum Falcon
scores required to trigger an inquiry, prerequisites to a card block decision
and/or initiation of contact
by Certegy with Financial Institutions or cardholders.
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22.2.4 Bancard and each Financial Institution shall provide Certegy within
30 days of enrollment in Falcon, the names and corresponding valid telephone
numbers for all of its
cardholders, and authorize Certegy to contact those cardholders at any time for
the purpose of
confirming card transactions. On behalf of all such Financial Institutions,
Bancard acknowledges
that neither it, nor Certegy, will be able to contact Financial Institution’s
cardholders without valid
telephone numbers, and each Financial Institution must use its best efforts to
obtain and maintain
the current telephone number on all of the files for all of its cardholders,
upon request, and to assist
Certegy in contacting cardholders. Bancard authorizes Certegy to contact
Financial Institution
cardholders as may be deemed necessary by Certegy in connection with the
operation of Falcon, as
well as to block transactions on cards at any time, regardless of whether
Certegy has been able to
communicate with the cardholder or Financial Institution prior to such block,
all as contemplated
by the then current Falcon operating procedures. However, while Certegy will use
due care and
commercially reasonable efforts in performing those functions, it does not
guarantee that it will
always take those actions and shall not be deemed responsible for failing to
take those actions.
Accordingly, Bancard shall arrange for each Financial Institution to always
monitor its Falcon
service reports to determine, as the final decision maker, whether Financial
Institution should contact
the cardholder and/or block the account.
22.2.5 Bancard and each Financial Institution shall comply with the
requirements of this section and the current Falcon operating procedures, and as
they may be from
time to time amended.
22.3 Certegy’s Responsibilities.
22.3.1 Certegy shall arrange for each Financial Institution to have access to
the Falcon Services in connection with provision of the Program Services as
provided herein.
Certegy shall provide to Bancard and each Financial Institution its then-current
copy of the Falcon
operating procedures which shall include, but not be limited to: (i) the then-
current description of
Falcon; (ii) the operating hours of Certegy’s customer service center for
Falcon-related questions;
and (iii) procedures for Financial Institutions to utilize the Falcon service.
22.3.2 Within approximately 15 days following each Financial Institution’s
enrollment, Certegy will commence building that Financial Institution’s
individual profile for each
“Open Account”. The profiling period will take approximately 60 to 90 days (the
“Profiling
Period”). Upon completion of the Profiling Period, Certegy will provide Bancard
and the Financial
Institution with notice of the date that Falcon will become operational for that
Financial Institution
(for each Financial Institution separately, the “Activation Date”). During the
profiling period for
each financial institution, prior to the Activation Date, potential fraudulent
activity will not be routed
to Certegy’s fraud analysts for review. Potential fraudulent activity from
financial institution’s
cardholders will be reviewed by Certegy only after the Activation Date for that
financial institution.
22.3.3 Certegy shall maintain a customer service center to respond to
telephone calls from Bancard and Financial Institutions regarding the Falcon
service.
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22.3.4 Upon receipt of a Falcon scored transaction that is deemed by
Certegy, in its sole discretion, as being questionable under Falcon, Certegy
will twice attempt to
contact the applicable Financial Institution’s cardholder within a 24 hour
period, as well as block
transactions on a card at any time, regardless of whether Certegy has been able
to communicate with
the cardholder or Financial Institution prior to such block, as contemplated by
the then current
Falcon operating procedures and subject to subsection 22.4 of this Agreement.
22.4. Disclaimer of Liability. Neither Certegy, HNC nor Bancard shall be
responsible for any losses, damages, or liabilities of any kind or nature,
whether in contract, tort
(including negligence), strict liability or under any other theory, incurred by
Financial Institutions,
their agents, or any cardholders, caused by failures, inaccuracies or errors in
Falcon’s operation,
failure of Falcon to detect fraudulent transactions or other claims associated
with Falcon or the
functions and services provided by Certegy, Bancard, or HNC with respect to the
Falcon Services.
In no event shall Certegy, Bancard, or HNC be liable for indirect, special,
incidental, or
consequential damages including, but not limited to, lost profits incurred by
Financial Institutions,
their agents, or any cardholders in connection with the Falcon Services.
Financial Institutions shall
indemnify and hold Certegy, Bancard and HNC harmless from any liability of any
kind or nature,
fees (including reasonable attorneys’ fees) and expenses resulting, directly or
indirectly, from any
claim by Financial Institution cardholders based upon the use of Falcon
Services. Certegy, for itself
and on behalf of Bancard and HNC, disclaims all warranties with respect to the
Falcon Services
provided pursuant to this section, both express and implied including, but not
limited to, any implied
warranty of merchantability and warranty of fitness for a particular purpose.
The Falcon Services
are provided “as is” with no warranties or representations by any party.
22.5. Ownership of Computer Programs and Related Documentation; Disposal of
Records. All computer programs and related documentation used or supplied by
Certegy and/or
HNC to provide Bancard and Financial Institutions with access to Falcon are
subject to the
proprietary rights of Certegy and HNC respectively, as well as the
confidentiality provisions of this
Agreement. This section shall in no way be construed to grant any right, license
or authorization to
Bancard or to any Financial Institution to use the computer programs and/or
related documentation
used or supplied by Certegy or HNC for any purpose except as permitted herein.
22.7 Trademark Usage. Bancard, on its own behalf and as agent for each Financial
Institution, shall not utilize trademarks of either Certegy or HNC (the “Marks”)
without first
receiving Certegy’s prior written consent and identifying the Xxxx as owned by
Certegy or HNC, as
applicable. HNC’s Marks include, without limitation, FalconTM, Falcon Debit TM,
Falcon Expert
Reason TM, ReporterTM and DeployNetTM. Bancard’s and Financial Institution’s use
of the Marks shall
be in accordance with Certegy’s and HNC’s trademark usage policies in effect
from time to time, as
applicable. Nothing contained herein shall give Bancard or any Financial
Institution any interest in
any Marks.
22.8 Confidentiality of Falcon. Bancard, on behalf of itself and all Financial
Institutions, and Certegy, each agrees to hold in strictest confidence any
information and material
which is related to the other party’s business, software systems or information
and material which
is designated as proprietary and confidential herein or otherwise, by any party
in connection with the
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Falcon Services. Such information shall be treated as Confidential Information.
Neither party nor
any Financial Institution shall use such Confidential Information of the other
party other than for the
specific purposes of the Falcon Service. Confidential Information shall also
include information
obtained by HNC directly from each Financial Institution, pursuant to Financial
Institution’s
participation in the Consortium, through Bancard, or otherwise. Each party’s
obligations of
confidentiality under this section shall survive the expiration or earlier
termination of this
Agreement. Without limiting the generality of the foregoing, Certegy and
Bancard, for itself and
each Financial Institution, agree:
(a) Not to disclose or permit any other person or entity access to any
Confidential Information, except that such disclosure or access shall be
permitted to any employee,
agent, representative or independent contractor of such party requiring access
to the same in the
course of his or her employment or services to the extent reasonably required to
carry out the
purposes of the Falcon Service;
(b) To ensure that its employees, agents, representatives, and independent
contractors who are given access to any Confidential Information of the other
party are advised of
the confidential nature of such information and are precluded from taking any
action prohibited
under section 11.0 herein;
(c) Not to alter or remove any identification, copyright or proprietary
rights notice which indicates the ownership of any part of any Confidential
Information of another
party;
(d) To notify the other party promptly and in writing of the circumstances
surrounding any possession, use or knowledge of any Confidential Information
of the other party by
any person or entity other than those authorized by this Agreement; and
For purposes of this section 22.8 only, the term “Certegy” shall include both
Certegy and HNC.
Certegy represents and warrants to Bancard that, by the terms of its agreement
with HNC, HNC is
subject to the confidentiality obligations set forth in this section 22.8.
22.9. Use of Falcon; Termination of Falcon Use. Bancard shall require each
credit
card issuing Financial Institution to use Falcon during the Renewal Term(s) of
this Agreement.
Certegy may terminate the Falcon Services and Financial Institutions’ use of
Falcon if Certegy’s
agreement with HNC is terminated for any reason, by providing written notice to
Bancard and each
Financial Institution utilizing Falcon under this Agreement. In such event,
Certegy will use its best
efforts to replace the Falcon Services with another provider on terms and
conditions satisfactory to
Bancard.
23.0 Special Programming.
23.1 During the Renewal Term, Certegy shall make programming time available
to Bancard, at a maximum rate of 1,500 hours per year, cumulative to a maximum
of 4,000 hours,
to implement additional system features and functions (the “Modifications”) to
the Program Services
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provided by Certegy to Financial Institutions. Certegy’s duties under this
section shall terminate in
the event Bancard provides notice of nonrenewal pursuant to section 20.1.
23.2 Within 30 days after receiving written notice from Bancard requesting a
Modification (the “Modification Request”), Certegy will provide written notice
to Bancard regarding
whether or not the Modification can be made. Any Modification Request should
include a written
description of the proposed Modification.
23.3 Certegy expressly reserves the right to assign any Modification for
completion
to the appropriate skill required.
23.4 No right, title, license or other interest is conveyed to Bancard as a
result of
or in the Modifications. The exclusive right of ownership, including industrial
ownership and
literary and artistic ownership, relating to the Certegy system and any
Modification is, and shall
remain, the exclusive property of Certegy. To the extent that Bancard may, under
applicable law,
be entitled to claim an ownership interest in the Modifications, Bancard
assigns, transfers, grants,
conveys, and relinquishes exclusively to Certegy, without the necessity of
further consideration, all
of its right, title and interest in the Modifications.
24.0 Users Group Meetings. Certegy will support and help fund up to five (5)
state/regional Bancard Users group meetings each calendar year. This includes
Certegy’s
commitment to the current number of sessions and includes the cost of the
meeting rooms, meals,
AV equipment and other hotel expenses. Certegy will continue to host the
Merchant Focus Group
and the Bankers Banks meetings in St. Petersburg and reimburse for one person
per institution for
two nights of hotel expense. Certegy will continue to supply trainers for the
seminars and will
provide a Relations representative when available or when there are at least 15
Financial Institutions
in attendance.
25.0 Financial Institution Benefit Association. Bancard agrees that it shall
sign a Financial
Institution Benefit Association, Inc. (“FIBA”) Membership Agreement in the form
attached hereto
as Exhibit 3, on behalf of itself and the Financial Institutions. Bancard agrees
to require that each
Financial Institution be bound by the terms of the FIBA Membership Agreement and
that each shall
be a Sponsoring Member of FIBA as that term is defined in the FIBA Membership
Agreement. Each
Financial Institution, as a Sponsoring Member of FIBA, can make available to its
customers any of
the benefits of FIBA membership by signing individual FIBA Riders to the FIBA
Membership
Agreement.
26.0 Legal Compliance and Indemnification.
26.1 Sample Forms. As a convenience to Bancard and the Financial Institutions
which issue VISA or MasterCard credit cards, Certegy shall provide to Bancard
for the Financial
Institutions samples of (i) applicable terms and conditions of credit card
issuance and use; and (ii)
required federal Truth-In-Lending disclosures. All sample forms are provided
with no express or
implied representation or warranty as to their compliance with applicable state
or federal law or
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appropriateness for use by Financial Institutions, and Financial Institutions
shall have the
responsibility for overall approval of such materials.
26.2 Financial Institution Responsibility. Bancard will require that each
Financial
Institution is responsible for its compliance with all laws, rules and
regulations applicable to their
performance of operations of its VISA and/or MasterCard program including,
without limitation,
usury laws, the Truth-In-Lending, Fair Credit Billing, Fair Credit Reporting,
Equal Credit
Opportunity, and Electronic Funds Transfer Acts, and all rules and regulations
promulgated
thereunder, and all applicable state laws and regulations. Each party shall
cooperate and shall use
its best efforts to facilitate Financial Institutions’ compliance.
26.3 Indemnification by Bancard. Bancard agrees to defend, indemnify and hold
harmless Certegy, its affiliates, subsidiaries, successors and assigns, and its
and their stockholders,
officers, directors, employees and agents, and to require all Financial
Institutions to defend,
indemnify and hold Certegy harmless from and against all liabilities, claims,
damages, losses or
expenses, including attorneys’ fees, which arise out of, or in connection with,
any failure of Bancard
or the Financial Institutions, as the case may be, to comply with all applicable
laws, rules and
regulations including, without limitation, all disclosures and other
requirements under the federal
Truth-In-Lending Act, which indemnity shall be effective regardless of whether a
Financial
Institution uses any forms or other materials supplied by Certegy; provided,
however, that Bancard
and the Financial Institutions shall have no liability for negligent acts or
omissions by Certegy, its
employees, agents or representatives.
26.4 Indemnification by Financial Institution. Bancard shall require each
Financial
Institution to defend, indemnify and hold both Bancard and Certegy harmless from
and against any
and all liabilities, claims, damages, losses or expenses, including attorneys’
fees, which arise out of
or in connection with, the transfer of any data or the performance of any
vendor, as contemplated by
section 3.2 of this Agreement. Notwithstanding anything to the contrary in this
section 26.0, each
Financial Institution shall be solely responsible for providing any and all
required debit card
disclosures and forms to its customers. Each Financial Institution shall be
solely responsible for
compliance with all applicable laws, rules, and regulations applicable to all
aspects of the operations
of its VISA debit card programs, regardless of whether Financial Institution
uses any forms or other
materials supplied by Certegy.
26.5 Indemnification by Certegy. Certegy agrees to defend, indemnify and hold
harmless Bancard, its affiliates, subsidiaries, successors and assigns and its
and their stockholders,
officers, directors, employees and agents from and against all liabilities,
claims, damages, losses,
expenses and fees, including attorneys’ fees, which arise out of or in
connection with any failure of
Certegy to comply with all laws, rules and regulations applicable to it pursuant
to the provisions of
this Agreement or the standards established by Visa and MasterCard, including
the transfer of data
as contemplated by section 3.2 of this Agreement.
26.6 Limitation on Indemnities. Indemnities under this section 26.0 shall be in
addition to any right of indemnification or other rights or remedies which any
party may otherwise
have under this Agreement or applicable law.
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27.0 Limitations on Damages. In any action by one of the parties against the
other arising
from performance, or the failure of performance, or in connection with the
indemnity provisions of
this Agreement, damages, liabilities, costs, losses, expenses, claims and fees
will be limited to direct
money damages, losses, expenses, costs, fees, including attorneys’ fees, and
statutory penalties, if
any imposed, in an amount not to exceed such amount actually incurred by the
party. In no case will
one party be responsible to another for special, incidental, consequential or
exemplary damages,
except as a result of a willful breach of this Agreement.
28.0 Distribution to Financial Institutions. Within thirty (30) days after the
execution of
this Agreement by both parties, Bancard shall distribute copies of this
Agreement to all Financial
Institutions by certified mail or by courier, and shall obtain a receipt for
each delivery, and shall
advise each that (a) this Agreement supersedes the 1994 Renewal Agreement, as
amended, (b) each
of them is bound by the relevant provisions of this Agreement in accordance with
section 2 of their
Financial Services Agreement with Bancard, and (c) the term of their Financial
Services Agreement
remains concurrent with the Renewal Term.
29.0 Agent Bank Agreements. Bancard shall require each Financial Institution
that enters
into agreements with other financial institutions (“Agent Banks”) whereby, among
other things, the
Agent Bank shall agree to (a) make Financial Institution’s VISA and/or
MasterCard card available
to its customers and/or (b) enroll merchants in Financial Institution’s merchant
program, to be a party
to a written agreement with Bancard (“Agent Bank Agreement”). Bancard shall
require that each
Agent Bank be a party to an Agent Bank Agreement. The Agent Bank Agreement shall
require that
the Financial Institution obtain the signature of each Agent Bank as a party to
that Agreement prior
to commencement of services to that Agent Bank. The Agent Bank Agreement also
shall provide that
the Financial Institution is, and shall remain, fully responsible for the
selection, monitoring and
financial responsibility of the Agent Banks and for their compliance with the
terms of the Financial
Services Agreement and this Agreement, as applicable, in the same manner and to
the same extent
as Financial Institution. The Agent Bank Agreement also shall contain the
agreement of each Agent
Bank that shall enroll merchants in Financial Institution’s merchant program to
indemnify and hold
harmless Certegy [under language comparable to that in section 8.4 above] with
respect to Sales
Drafts which arise from transactions from merchants enrolled by Agent Bank in
Financial
Institution’s merchant program.
30.0 Guarantees of Certegy Inc. The Guarantee and Indemnity of Certegy Inc.,
currently
in effect, which guarantees the full and faithful performance by Certegy of all
its obligations under
the 1994 Renewal Service Agreement which result from, or arise out of, employee
dishonesty, and
indemnifies Bancard and Financial Institutions against liability, loss or damage
resulting therefrom,
shall remain in full force and effect in accordance with its terms.
31.0 No Waiver. No action taken pursuant to this Agreement by either party shall
be
deemed to constitute a waiver of compliance with any representation, warranty,
covenant, obligation
or agreement contained in this Agreement, and shall not operate or be construed
as a waiver of any
subsequent breach, whether of a similar or dissimilar nature.
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32.0 Force Majeure. In the event Certegy is unable to timely perform its
obligations
hereunder due to causes that are beyond its control, including without
limitation, strikes, riots,
earthquakes, epidemics, war, fire, or any other catastrophe rendering its data
processing center
wholly or partially inoperable, Certegy shall not be liable for any loss or
damage which results to
Bancard, Financial Institutions or their customers.
33.0 Governing Law. This Agreement shall be governed by and construed in
accordance
with the laws of the State of Florida.
34.0 Entire Agreement; Construction. This Agreement constitutes the entire
understanding and agreement of the parties with respect to the subject matter of
this Agreement, and
any and all other prior agreements, understandings, or representations are
hereby terminated and
cancelled in their entirety and are of no further force and effect. This
Agreement shall not be
construed more strongly against either party regardless of which is more
responsible for its
preparation.
35.0 Modification or Amendments. Except as otherwise provided for herein, no
amendment or modification of this Agreement shall be valid unless in writing and
signed by all of
the parties hereto.
36.0 Assignment. Bancard may freely assign its rights and obligations hereunder
to any
organization which is majority owned directly or indirectly by the Independent
Community Bankers
of America. Upon any such intended assignment, Bancard shall provide Certegy
with advance
notice. In no event shall such an assignment or transfer be deemed a termination
for purposes of
section 4.0 hereof. Otherwise, neither Certegy nor Bancard may assign its rights
or obligations
hereunder without the prior written consent of the other, which consent shall
not be unreasonably
withheld. Any unauthorized assignment shall be void.
37.0 Notices. Any and all notices, demands or other communications required or
desired
to be given hereunder by any party shall be in writing and shall be validly
given or made to another
party if served either personally or if deposited in the United States mail,
certified or registered,
postage prepaid, return receipt requested. If such notice, demand or other
communication be served
personally, service shall be conclusively deemed made at the time of such
personal service. If such
notice, demand or other communication be given by mail, such shall be
conclusively deemed given
forty-eight (48) hours after the deposit thereof in the United States mail
addressed to the party to
whom such notice, demand, or other communication is to be given as hereinafter
set forth:
To Certegy: Certegy Card Services, Inc.
00000 Xxxxxxxxx Xxxxx
Xxxxxxxxxx, XX 00000
Attention: Xxx X. Xxxxxxx
President and CEO
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With a Copy To:
To Bancard:
With a Copy To:
38.0. Attorneys’ Fees. In the event any action be instituted by a party to
enforce any of the
terms and provisions contained herein, the prevailing party in such action shall be
entitled to such
reasonable attorneys’ fees, costs and expenses as may be fixed by the Court.
39.0. Captions. The section captions in this Agreement are for convenience only
and shall
not bear on the interpretation of the terms of this Agreement.
IN WITNESS WHEREOF, the parties hereto have executed this 2003 Renewal Service
Agreement as of the Effective Date.
ICBA BANCARD, INC.,
a Delaware corporation
By: /s/ Xxxxx X. Xxxxxx
Xxxxx X. Xxxxxx,
President and CEO
Certegy Law Department
00000 Xxxxxxxxx Xxxx. XX-00
Xx. Xxxxxxxxxx, XX 00000-0000
Attention: Xxxxxx X. Xxxxxx
ICBA Bancard, Inc.
Xxxxx 000
0000 Xxxxxx Xxxxxxxxx
Xxxxxxxxx, XX 00000
Attention: Xxxxx X. Xxxxxx
President
Powell, Goldstein, Xxxxxx & Xxxxxx LLP
0000 Xxxxxxxxxxxx Xxxxxx, X.X.
Xxxxxxxxxx, X.X. 00000
Attention: Xxxxxxx X. Xxxxx, Esq.
CERTEGY CARD SERVICES, INC.,
a Florida corporation
By: /s/ Xxx Xxxxxxx
Xxx X. Xxxxxxx,
President and CEO
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