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EXHIBIT 10.65
VALUE ARDENT ADDED RESELLER
AGREEMENT Software, Inc.
This Value Added Reseller Agreement is entered into and becomes effective the
first day of January 1999 ("Agreement"), by and between Ardent Software, Inc.,
(ARDENT), with its principal place of business at 00 Xxxxxxxxxx Xxxxxx,
Xxxxxxxx, Xxxxxxxxxxxxx, 00000-0000 and Platinum Software ("VAR") with its
principal place of business at 000 Xxxxxxxxxx Xx., Xxxxxx, Xxxxxxxxxx 00000 and
governs the computer programs and related documentation provided by ARDENT to
VAR under the Agreement.
1. DEFINITIONS
1.1 "Product(s)" means the ARDENT software products, revisions and upgrades
including Documentation, which VAR is authorized to promote under the Agreement
which are more fully set forth in the Product and Services Schedule attached
hereto.
1.2 "Documentation" means the manuals, publications and other materials that
accompany a Product, as well as updates to such materials.
1.3 "VAR" means an entity that remarkets Products with Value Add to unaffiliated
third party End Users in the regular course of business.
1.4 "End User" means an unaffiliated entity that will use Products and services
for internal business purposes and not for resale.
1.5 "Application(s)" means a computer program which is developed, owned or
licensed by VAR and substantially uses features and capabilities of Products.
"Value Add" is the Application which is licensed in conjunction with the
Products, and "Solution" means the combination of the Application(s) with the
Product(s).
1.6 "Price List" means the most current version of ARDENT's published Price
List, as revised from time to time, for the territory in which the product is to
be used.
1.7 "Warranty Period" means the ninety (90) day period commencing as of the
shipment or electronic transfer date. No additional warranty attaches to Product
which is transferred to a new platform, upgraded or is reconfigured for a
different number of users.
2. EFFECTIVE DATE AND TERM
2.1 This Agreement is accepted when it is signed by ARDENT, becomes effective
as of January 1, 1999 ("Effective Date") and continues for three (3) years
("Initial Term") from the Effective Date and shall automatically continue
thereafter for successive one (1) year renewal terms subject to ARDENT's
prices, discounts and policies then in effect ("Renewal Terms") unless
earlier terminated as provided herein or by either party upon 90 days
written notice to the other party prior to the commencement of any Renewal
Term.
2.2 Upon the Effective Date of this Agreement, prior reseller and maintenance
service agreements entered into between Ardent Software, Inc., including
its predecessor company, Unidata, Inc., and Vmark Software, Inc. and
Platinum Software, Inc., including its predecessor companies, Dataworks,
Inc., and Interactive Group, Inc., are hereby terminated with the
exception of (i) any provisions contained in any of those agreements which
are expressly stated to survive and (ii) any payment obligations
outstanding including resolution on maintenance fee issues for the System
Builder (SB) runtime VIP customer base.
3. APPOINTMENT AND MARKETING TERRITORY
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3.1 ARDENT appoints VAR to actively promote and solicit orders for Products and
services directly to End Users or indirectly through its dealers, if any, who
may in turn remarket to their End Users, and VAR accepts such appointment in
accordance with the terms and conditions herein. VAR's appointment is
nonexclusive and in no way limits ARDENT's rights to sell (directly or through
others) to End Users or to appoint other resellers.
3.2 VAR's Marketing Territory for promotion of Products and services and
ARDENT's obligations are worldwide.
4. VAR WARRANTY AND RESPONSIBILITIES
4.1 VAR warrants that it is a value added reseller and shall order Products for
incorporation with its or its dealers' Applications to be remarketed to End
Users in the regular course of business.
4.2 VAR represents and warrants that each Solution remarketed to End Users that
contain Products procured under this Agreement will include Value Add. Upon
request, VAR shall demonstrate such Value Add to each sublicensee at the time of
the sale of Product(s). If such Value Add cannot be demonstrated within fifteen
business days of receipt of written request, VAR will be considered in breach of
the Agreement.
4.3 VAR shall have trained and maintain a sufficient number of technical and
sales personnel qualified to perform its obligations and responsibilities. VAR
shall use its best efforts to actively market the Product(s).
5. RELATIONSHIP OF THE PARTIES
5.1 Neither ARDENT nor VAR is a franchisee, partner, broker, employee, servant
or agent of the other party and neither has nor will either party represent that
it has any power, right or authority to bind, assume or create any obligations,
express or implied, on behalf of the other party or make any claims, commitments
or representations about Products that are inconsistent with the information
provided in documentation and promotional material. VAR shall not use, modify or
alter any advertising, artwork, promotional materials, logos, or trademarks of
ARDENT without its prior written consent. This Agreement confers no third party
right of action on any other party and there are no intended third party
beneficiaries except as expressly created under sublicense agreements.
5.2 VAR will indemnity and hold ARDENT harmless from any and all claims, damages
and expenses of every kind and nature, including attorneys' fees, arising from
acts of commission or omission by VAR in relation to license, use or possession
of Products, Documentation, and services sold by VAR to others to the extent not
covered by ARDENT's Product warranty under the Agreement.
6. ORDERING AND SHIPMENT
6.1 All orders for Products are subject to acceptance by ARDENT, fulfillment of
its credit requirements and are governed by the terms and conditions of this
Agreement, which are automatically incorporated, even if VAR fails to reference
this Agreement on its order. Any other terms and conditions on any order for
Products submitted during this Agreement are superseded and nonbinding unless
accepted in writing by Ardent.
6.2 ARDENT delivers Product F.O.B. point of shipment in accordance with a
mutually agreeable delivery schedule. Risk of loss for Product passes to VAR
upon shipment. In the absence of shipping instructions, ARDENT will select a
common carrier.
6.3 If at any time subsequent to ARDENT's acceptance of any order and prior to
delivery, VAR is in default under this Agreement, the order shall be deemed to
be vacated and canceled.
7. PRICES AND DISCOUNTS
7.1 Prices and discounts for Products and services and other terms and
conditions are contained in Attachment A, Letter regarding wintegrate
Maintenance dated February 16, 1999, Letter regarding special DataStage products
purchased dated March 30, 1998, email regarding the inclusion of UniServer and
Object call at no charge for DataStage orders dated September 14, 1998, Letter
regarding 15% commission on RedBack and DataStage services dated August 5, 1998
which are incorporated and made a part of this Agreement.
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7.2 Prices for Products and services during the Initial Period other than those
provided in 7.1 above are contained in ARDENT's then current published Price
List.
7.3 Prices stated are exclusive of any taxes, duties, excises or tariffs for or
on the service or use of Product. ARDENT reserves the right to change prices
upon ninety (90) days prior written notification.
8. PAYMENT TERMS
8.1 Charges for Products, unless otherwise specified in the Agreement or
Attachments hereto, shall be paid within forty-five (45) days from receipt of
invoice and services are to be paid within thirty (30) days from the receipt of
invoice. Other charges are due upon receipt of invoice unless otherwise mutually
agreed.
8.2 VAR is to: (a) pay all shipping and related Product charges; (b) reimburse
for all taxes exclusive of taxes on ARDENT's net income or provide evidence of
exemption. Unless otherwise agreed ARDENT shall prepay shipping charges.
8.3 If VAR does not pay when due and nonpayment continues 30 days after written
notice, then all unpaid charges are immediately due and payable, including any
collection costs and reasonable attorneys' fees.
9. PROPRIETARY RIGHTS AND TITLE
9.1 Title and ownership and all the proprietary rights and interests in and to
Products, including but not limited to, patent, copyright, trademark and trade
secrets, are and remain with ARDENT, and do not pass to VAR and VAR acquires no
rights or interests except those expressly granted herein.
10. COPYRIGHT AND TRADE SECRET NOTICES AND LEGENDS
10.1 VAR shall retain on all copies of Products the notice or legend contained
therein. If reproduction is allowed, each such notice shall be reproduced in
human readable form on the media on which Products are reproduced and in machine
readable form embedded on object code such that the notice is displayed on the
terminal when Products are first logged-on.
10.2 VAR agrees to notify ARDENT immediately of any possession or use of Product
that VAR believes is unauthorized and to provide ARDENT all information in its
possession regarding unauthorized possession or use.
11. LICENSE GRANT
11.1 Subject to the terms of the Agreement, ARDENT grants to VAR a nonexclusive,
nontransferable license to use, display, distribute and/or sublicense Products
or portions thereof on each single identified physical computer ("Server"),
and copy only for archival and backup purposes, as more fully set forth herein.
Each Product licensed hereunder may be distributed only one time by VAR to its
dealers and/or End Users. Otherwise each license is nontransferable.
Except as expressly authorized under this Agreement, VAR, its dealers, and
sublicensees are prohibited from copying or distributing Product and
Documentation.
11.2 Database Products. Licenses granted are determined by the number of users
and users are based upon the maximum number of actual connections to the Server,
which are measured by either the number of Devices or Sessions, as applicable.
"Device" means the number of hardware input units which access Product; and,
"Session" means the number of actual connections to the Devices.
User licenses required for Product are determined as follows: Product, except as
described below, must equal Sessions or Devices, as applicable; and, Product,
used in conjunction with multiplexing products, must equal Sessions or Devices,
as applicable, calculated at the multiplexing front-end.
11.3 DataStage Products. Licenses granted are based upon the number of single
designated physical computer systems ("Server"), tier size, and/or server
created projects, and depending upon the component category, datastage products
are licensed for use either on a server basis or for multiple use on an
unlimited number of workstations, all as more fully set forth in ARDENT's then
current policies and programs then in effect.
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11.4 VAR agrees not to:
(i) disseminate or publish Product benchmarks of any kind without advance
written consent of ARDENT;
(ii) modify or alter Products, in source or object code form;
(iii) reverse engineer or disassemble, decompile, decode or translate Product
source code from object code or, from any other information or;
(iv) sublicense (other than provided herein), assign, lease or use Products to
provide processing services to third parties.
Licenses granted herein are subject either (i) to the License Agreement
which accompanies the Product, or (ii) the licensing provisions contained in
Section 11.7 below, as applicable, and (iii) all of the provisions of this
Section.
11.5 Audit. ARDENT may, on reasonable advance notice, at its expense, and during
normal business hours, examine copies of Product in use on VAR's premises and
excerpts of VAR's records relating to Product. If VAR distributes third party
products, ARDENT's suppliers may have certain rights to audit the accuracy of
the number of copies of Product distributed, the number of users licensed, and
compliance with copyright, confidentiality and similar restrictions contained in
the Agreement. Any person performing such audit shall protect VAR's Confidential
Information and abide by VAR's reasonable security procedures. If an audit
discloses the necessity of an increase in license fees, such fees will be paid
within thirty (30) days from the date of invoice. If the total adjustment to
fees is greater than five percent (5%) of the amounts previously accrued for
the affected Product due to under-reporting, then VAR agrees to pay reasonable
expenses associated with the audit.
11.6 Dedicated Use
A. VAR is hereby granted a license right subject to the provisions of the
Agreement to make a reasonable number of copies of Ardent products for Dedicated
Use on its internal computer systems and laptop personal computers at no charge
for products or maintenance during the term of the Agreement. "Dedicated Use"
means that the exclusive use of the Ardent products shall be for internal
business use, demonstration, promotion, and/or development purposes by VAR in
order to promote the remarketing of Products to End Users.
B. VAR may make only one copy of any of the Ardent products on each of its
designated computer systems and/or laptop personal computers.
C. VAR may not copy the Ardent products, in whole or part, for
distribution or sublicensing to its End Users. Upon request by ARDENT, VAR shall
promptly report to ARDENT in writing the number, type, platform, system, and
location of the Ardent products copied for Dedicated Use.
D. VAR may copy such Ardent products at no charge. The purchase price of
such licenses, however, shall not contribute toward fulfillment of any VAR
Annual Minimum Commitment product License Revenue.
E. Upon termination or expiration of the Agreement, VAR shall have no
further right to use the Ardent products and shall immediately discontinue such
use and destroy all originals and copies, including all compilations,
translations, documentation, and partial copies. VAR shall certify in writing
within ten (10) days following the termination or expiration that it has
complied with this paragraph.
11.7 Distribution Rights
A. For Products which are accompanied by a License Agreement, VAR may
distribute Products to End Users, and shall also (i) provide the License
Agreement which accompanies the Product, and (ii) upon request by ARDENT,
provide End User's name, address and delivery location.
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B. VAR may also distribute Products to VAR's authorized dealers provided
the dealers further distribute only to End Users and comply fully with this
subsection.
11.8 Sublicense Rights
A. For certain Products which are not accompanied by a License Agreement,
ARDENT shall deliver to VAR only one copy of the Product. ARDENT grants to VAR a
right to distribute such copy of the Product for use on a single microcomputer
or central processing unit and to sublicense its End Users or dealers who may,
in turn, sublicense their End Users but no further.
B. Each sublicense must be executed by VAR and sublicensee on ARDENT's
standard sublicense agreement forms attached hereto, which may be amended from
time to time or on another form approved by ARDENT, which shall not contain
terms any less restrictive than provided by ARDENT. VAR shall submit fully
signed copies of each sublicense promptly upon request. ARDENT agrees that VARs
current Business Information System sales agreement satisfies the sublicense
requirement.
11.8 If VAR falls to fulfill any of its obligations under this Section 11,
ARDENT may, in addition to any other remedies, notify VAR in writing of such
breach and terminate this Agreement and all of the rights granted hereunder.
12. MAINTENANCE SERVICES AND OTHER SUPPORT
12.1 ARDENT shall make Maintenance Services and other support Services available
to VAR, its dealers or their End Users. Such services shall be provided by
ARDENT at its then current prices and policies in effect at the time of such
election. Any service that is outside the scope of this Agreement may be
provided, as available, in accordance with ARDENT's then current terms,
conditions and charges.
13. PROPRIETARY INFORMATION
13.1 Any information or documentation received by either party in connection
with this Agreement marked "Confidential" or "Proprietary" or the like,
("Proprietary Information"), is not to be disclosed to any person other than
employees and/or contractors of either party who have a need to know and is only
to be used in performance of this Agreement and for no other purpose. The
foregoing does not apply to information (i) rightfully known prior to receipt or
(ii) becomes public knowledge by acts other than those of the parties after
receiving such information (iii) is independently developed by recipient without
a breach of obligations hereunder, (iv) is rightfully received by the receiving
party from a third party without restriction and without breach of this
Agreement, or (v) must be disclosed pursuant to a court order or as required by
any governmental or administrative authority or regulatory agency. Originals and
all copies are to be returned upon expiration or termination of this Agreement.
13.2 Each party agrees that with respect to the Proprietary Information of the
other party during the term of this Agreement and thereafter, such party shall
at all times maintain its confidentiality using the same degree of care that
such party uses to protect is own such information; and shall not use (except in
performance of the Agreement) or disclose to any third party except as may be
required by law or court order. Each party shall cause its contractors to
execute a non-disclosure agreement to maintain the confidentiality of all
Proprietary Information disclosed hereunder.
14. MODIFICATION OR DISCONTINUANCE
14.1 ARDENT reserves the right without prior notice to change, or modify
Products, and to discontinue any Product upon at least 90 days prior written
notice.
15. PATENTS AND COPYRIGHTS
15.1 ARDENT will defend, indemnify and hold VAR harmless from and against any
claim that Product infringes a US patent, copyright or other intellectual
property right provided (i) VAR promptly notifies ARDENT in writing and gives
full information and assistance relating to the claim and (ii) ARDENT retains
sole and exclusive
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control of the defense, including the right to select counsel and settle. ARDENT
shall pay actual damages awarded or settlement made by ARDENT, but shall not be
responsible for any compromise made without its written consent. ARDENT may,
should VAR or its End User be enjoined by a court from continued use of the
Product due to infringement at its sole option (i) provide VAR the right to use
Product or (ii) replace or modify Product so that it is non-infringing, or (iii)
if not commercially practical, accept the return, terminate the license and
issue a prorata refund (using a 5-year amortization period) for the Product.
ARDENT will not indemnify VAR for infringement if VAR has modified Products
without ARDENT's assistance, uses Products in conjunction with other products
not authorized by ARDENT, or if the claim is based upon any release other than
the current releases if the claim could have been avoided by using the current
release of Product, unless Product originally provided or alone would be
infringing.
15.2 VAR will indemnify and hold harmless ARDENT from any loss, cost or expense,
including reasonable attorney's fees, incurred in connection with any claim,
suit or proceeding brought against ARDENT that Product(s) modified, altered or
combined by VAR with any equipment, device or software not supplied by ARDENT
hereunder is likely to or constitutes an infringement because of such
modification, alteration or combination.
16. USE OF ARDENT'S NAME
16.1 VAR may use or refer to ARDENT, its trademarks, and tradenames, service
marks and marketing logos solely to promote Products and services under this
Agreement. Any such use or reference is subject ARDENT's policies and guidelines
then in effect and must be submitted to ARDENT for its prior written consent
with respect to each intended use or reference.
17. PRODUCT WARRANTY
17.1 ARDENT warrants that Product as delivered under this Agreement, which is
unmodified, is Year 2000 performance compliant and thus shall accurately process
date data (including, but not limited to, calculating, comparing, and
sequencing) from, into, and between the twentieth and twenty-first centuries,
including leap year calculations. This warranty is extended to VAR under the
condition that any and all other computer products, platforms, equipment, and/or
application software which is processing date data in connection with Product is
Year 2000 performance compliant as defined herein. ARDENT shall extend
commercially reasonable efforts to correct or repair any Product or part thereof
whose non-compliance is discovered and immediately made known to ARDENT after
written notice from VAR stating with particularity the nature and extent of the
noncompliance.
17.2 ARDENT warrants to VAR that (i) Product, as shipped, will substantially
conform to their published technical specifications, and (ii) the magnetic
medium or diskette on which Product is shipped Will be free from defects in
material and workmanship under normal use, during the Warranty Period which is
ninety (90) days from the date of shipment or electronic transfer. Warranty
claims must be submitted by VAR during the Warranty Period. VAR agrees to
provide details and circumstances of any breach of a warranty claim.
17.3 ARDENT does not warrant that the operation of Product will be uninterrupted
or error free and makes no other warranty or representation of any kind other
than provided herein.
18. WARRANTY EXCLUSIONS
18.1 EXCEPT AS SET FORTH IN SECTION 17.1 ABOVE, ARDENT AND ITS SUPPLIERS
DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES, GUARANTEES AND REPRESENTATIONS
INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE NOT SPECIFIED HEREIN RESPECTING THIS AGREEMENT OR
PRODUCTS, DOCUMENTATION OR SERVICES PROVIDED.
19. LIMITATION OF LIABILITY
19.1 VAR's sole and exclusive remedy and ARDENT's entire liability is within the
Warranty Period to correct or exchange Products which are non-conforming or
inoperable. If ARDENT is unable to correct or exchange, then ARDENT shall pay
VAR actual damages not to exceed charges paid by VAR for affected Products upon
return.
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19.2 ARDENT is not liable for any indirect, special, reliance, punitive, or
consequential damages, whether or not foreseeable, including lost profits,
goodwill, loss or inaccuracy of data or use, business interruption or
procurement of substitute products or services, however caused and whether based
in contract, tort, or any other legal theory, to anyone arising out of or in
connection with this Agreement, its performance, use of Products, or
Documentation or services provided even if notified in advance of the
possibility of such damages. The total liability, if any, of ARDENT and its
suppliers occurring out of or in connection with the distribution, use or
performance of Product or with the Agreement for any reason shall not exceed the
total amount paid by VAR to ARDENT during the previous twelve (12) month period.
19.3 The remedies provided in the Agreement are VAR's sole and exclusive
remedies and ARDENT's entire liability in contract, tort or otherwise. The
foregoing limitations shall not apply to amounts ARDENT may be obligated to pay
under Section 15.1.
20. TERMINATION
20.1 If either VAR or ARDENT breaches any provision of this Agreement and fails
to cure the breach within thirty (30) days of written notice of the alleged
breach, the non-breaching party may elect to terminate this Agreement in writing
and exercise any other remedy existing at law or in equity. Notwithstanding any
allegation of Breach or right to Terminate, however, the parties hereto mutually
agree that in the event of a dispute or alleged breach, and prior to any such
termination taking effect, the parties will implement and in good faith
participate in the Dispute Resolution procedure described in Section 22 below.
The Parties hereto specifically agree that before the rights granted to VAR
hereunder, including the license, are terminated for any alleged breach by VAR,
the parties will fully, completely and in good faith participate in the dispute
resolution arrangement outlined in Section 22 below, including up to and
receiving a ruling from an arbitrator and/or court of competent jurisdiction
prior to effective termination. Additionally, either party hereto may terminate
this Agreement if the other party becomes insolvent, bankrupt or, if any
proceeding is commenced by or against that party under any law to relieve it as
a debtor which is not dismissed within forty-five (45) days from the filing date
thereof.
20.2 In the event of termination of this Agreement, VAR will have no further
right to use Product(s), ARDENT's trademarks and trade names, and immediately
upon termination discontinue such use and return all originals and copies of
Product(s), including all compilations, translations, Documentation, and partial
copies, whether or not modified or merged into other software or documentation.
VAR shall certify in writing within ten (10) days following termination that
VAR has complied with this paragraph.
21. US EXPORT RESTRICTIONS
21.1 VAR agrees that ARDENT is subject to regulation by agencies of the US
Government, which prohibit export or diversion of certain products and
technology to certain countries. VAR shall not export directly or indirectly any
technical data, information or items acquired under this Agreement to any
country for which US Government (or any agency thereof) prohibits export or
requires an export license or approval without first obtaining same. VAR shall
incorporate in all export shipping documents the applicable destination control
statements. VAR will defend, hold harmless and indemnify ARDENT from and against
any costs and damages resulting to ARDENT from a breach under this Section.
22. DISPUTE RESOLUTION
22.1 Any and all existing and future claims, demands or disputes arising out of
or relating to this Agreement, its breach, or in any way relating to the
relationship between and/or among ARDENT, VAR and its dealers or End Users, even
though some or all of such claims, demands or disputes arise ancillary to or
independently of this Agreement, whether in contract, tort or otherwise, at law
or in equity, whether under state or federal law, shall be resolved and
determined exclusively under the provisions of this Section 22. The prevailing
party in any arbitration or adjudication of rights under this agreement shall be
entitled to recover its reasonable attorneys fees and costs incurred in such
exercise.
22.2 If there is a controversy between VAR and ARDENT relating to this
Agreement, the parties agree to use all reasonable efforts to resolve such
controversy amicably at senior management levels of both parties.
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22.3 If the parties fail to reach a mutually acceptable resolution of the
controversy within sixty (60) days of the first formal notice of the
controversy, then either party may request settlement by arbitration.
Arbitration will take place in Westboro, Massachusetts, in accordance with the
Center for Public Resources Rules for Non-Administered Arbitration of Business
disputes (the "CPR Rules"), by a single arbitrator acceptable to both parties
(acceptance not to be unreasonably withheld or delayed) knowledgeable in
computer software disputes. If the parties fail to agree on the appointment of
an arbitrator then an arbitrator shall be appointed under CPR rule 6. The
language of the arbitration shall be in English. The arbitrator may make no
finding, ruling or award that does not conform to the terms of this Agreement,
and may award no punitive damages. The parties hereby agree to submit to such
arbitration and to the enforcement of any award resulting therefrom by any court
of competent jurisdiction. Nothing contained in this Section shall prohibit
either party from seeking equitable relief without first resorting to
arbitration under circumstances in which that party believes that its interests
under this Agreement and/or its property will be compromised, and the contrary
notwithstanding in this Section, the arbitrator shall make no finding, ruling or
award respecting any parties' intellectual or other property rights, title and
interests. The arbitrator shall apply Massachusetts law without regard to its
conflict of laws, or federal law, as applicable.
23. GENERAL
23.1 Any written notice or communication permitted or required is to be sent
first class mail to the locations specified herein. Any amendment is to be in
writing and signed by both parties. If any provision is deemed unlawful, void or
unenforceable for any reason, that provision shall be enforced to the extent
permissible to effect the intent of the parties, and the remainder of the
Agreement shall remain in effect.
23.2 Neither party is liable for any failure or delay in performance due to any
cause beyond its control and has no obligation arising out of the abnormal use
of any items, site conditions nonconforming to specifications, or any cause
external to any item, including but not limited to accident, acts of God, fire
or water damage, criminal conduct, neglect, acts of war, riots, strikes,
lightening, electrical disturbances or other similar causes. Such events,
occurrences or causes do not include inability to meet financial obligations.
The time of performance hereunder is extended by a period of time lost because
of such delay.
23.3 No delay or failure to exercise any right or remedy constitutes a waiver.
No remedy is intended to be exclusive and every remedy will be cumulative and is
in addition to any other remedy. Except for an action for non-payment of taxes,
no action arising out of this Agreement may be instituted more than 1 year from
the date the action first arose, or in the case of non-payment more than 2 years
from the date of last payment or promise to pay.
23.4 Sections 5.2, 11, 13, 15, 16, 18, 19, and 21 survive the Agreement.
23.5 VAR may assign or transfer this Agreement in whole or part only with the
prior written consent of ARDENT which consent shall not be unreasonably withheld
or delayed. ARDENT may assign or transfer this Agreement in whole or part and
all or part of the payments to the extent that ARDENT's obligations to VAR are
not affected upon written notification to VAR.
23.6 This Agreement shall be governed and construed by Massachusetts law without
regard to its conflicts of law statute, is the complete and exclusive statement
of the agreement between the parties and supersedes all prior and
contemporaneous oral and written proposals and communications respecting the
subject matter hereof. The provisions of this Agreement are confidential in
nature and neither VAR nor ARDENT shall divulge any of its provisions to any
third parties except as may be required by law.
24. OTHER DOCUMENTS
The following Other Documents attached hereto are incorporated and made a part
of the Agreement:
24.1 Database Sublicense Agreement Form
24.2 DataStage Sublicense Agreement Form
24.3 Vantage Service Provider Schedule
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BOTH PARTIES ACKNOWLEDGE READING THIS AGREEMENT INCLUDING ITS OTHER DOCUMENTS,
SIGN BY THEIR AUTHORIZED REPRESENTATIVES AND AGREE TO BE BOUND THEREBY.
VAR: ARDENT:
BY: /s/ XXXX XXXXX BY:
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PRINT NAME: XXXX XXXXX PRINT NAME:
---------------- -------------------
TITLE: VP FINANCE TITLE:
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DATE 3-17-99 DATE:
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ARDENT
Software, Inc. (TM)
VANTAGE SERVICE PROVIDER SCHEDULE
VAR: Platinum Software
VAR hereby elects to be a VANTAGE SERVICE PROVIDER and agrees to the terms and
conditions herein.
Definitions
"VANTAGE SERVICE PROVIDER" is the service relationship between VAR and
ARDENT wherein VAR elects to provide FIRST LEVEL MAINTENANCE SUPPORT.
"TOTAL MAINTENANCE CHARGE" is the sum of the annual MAINTENANCE CHARGES
for all licenses sold by VAR under this VAR Agreement, and any prior
Agreement(s), between VAR and ARDENT.
"VAR PERCENTAGE" is that percentage of all licenses of Product(s) sold by
VAR under this VAR Agreement, and any prior Agreement(s), between VAR and
ARDENT deemed to be subject to TOTAL MAINTENANCE CHARGES, which VAR
retains for providing FIRST LEVEL MAINTENANCE SUPPORT.
"ARDENT PERCENTAGE" is the share of TOTAL MAINTENANCE CHARGE that is
payable to ARDENT by VAR for ARDENT providing SECOND LEVEL MAINTENANCE
SUPPORT.
"FIRST LEVEL MAINTENANCE SUPPORT" is the level of maintenance support
which VAR provides directly to its End Users and which is described in
ARDENT's then current Valued Partner Handbook.
"SECOND LEVEL MAINTENANCE SUPPORT" is the level of maintenance support
which ARDENT provides directly to VAR in support of VAR's FIRST LEVEL
MAINTENANCE SUPPORT, and which is described in ARDENT's then current
Valued Partner Handbook.
1. Duties and Obligations
1.1 VAR provides FIRST LEVEL MAINTENANCE SUPPORT for Product(s)
sublicensed to its End Users. ARDENT provides SECOND LEVEL
MAINTENANCE SUPPORT.
1.2 VAR may request and ARDENT shall provide, service and/or maintenance
support which may require greater expertise and knowledge of
Product(s) than VAR is trained or certified to provide. Such
additional service shall be provided by ARDENT at its then current
prices, terms and conditions.
1.3. VAR shall request SECOND LEVEL MAINTENANCE SUPPORT only after all
reasonable efforts to resolve problems in a timely manner have
failed.
1.4 FIRST LEVEL MAINTENANCE SUPPORT. VAR shall provide telephone
assistance to its End Users for the Products (Help Desk); institute
a call logging and tracking system to verify support coverage and
track the type of call; institute escalation and priority problem
resolution procedures; and, provide
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problem detection, diagnosis and resolution, including (i)
collection and verification of all problem details prior to
escalating to ARDENT, (ii) problem isolation to the software and
Product involved, (iii) reproduction of a product defect within a
reasonable test case, (iv) provide resolution of a known and fixed
defect, and (v) packaging and reporting of a product defect in a
clear and concise manner.
VAR shall provide FIRST LEVEL MAINTENANCE SUPPORT and ARDENT shall
provide SECOND LEVEL MAINTENANCE SUPPORT for the products as
outlined in Schedule A.
1.5 SECOND LEVEL MAINTENANCE SUPPORT. ARDENT shall provide toll-free
technical assistance via telephone local time in accordance with the
Service Option elected for the installation site, and revisions,
updates, and enhancements for Products, and Documentation and
updates for the Products specified in the Schedule(s). Maintenance
Service shall include in addition problem determination and
resolution, problem call handling and tracking, temporary fixes
and/or workarounds, status reports on Product defects and
enhancements, Technical Tips and Technical Bulletins and any other
support features which may be provided in accordance with ARDENT's
policies then in effect for the Service Option selected.
VAR agrees to provide ARDENT with remote access to its system in
order to facilitate problem determination and resolution. Remote
access shall include, but not be limited to, modem access or access
via Internet connection.
2. Qualifications
2.1 VAR shall meet and maintain the following criteria:
- Comply with the provisions as described in the then current Valued
Partner Handbook.
- VAR support personnel shall be certified for each Product(s) by
ARDENT during the term of the Agreement.
- VAR must be in full compliance with the terms and conditions of the
Agreement.
- VAR may not sell maintenance support for the Products to other than
End Users to whom VAR has sublicensed the Products.
3. Total Maintenance Charge Distribution
3.1 As a VANTAGE SERVICE PROVIDER, VAR shall be entitled to receive a
discount ("VAR PERCENTAGE") as outlined in Attachment A for
providing FIRST LEVEL MAINTENANCE SUPPORT, and ARDENT shall receive
the remainder of the TOTAL MAINTENANCE CHARGE ("ARDENT PERCENTAGE")
as outlined in Attachment A for providing SECOND LEVEL MAINTENANCE
SUPPORT.
3.2 If VAR fails to meet any of the above requirements, ARDENT may
provide written notice, effective upon receipt that VAR shall be
treated under the Vantage Reseller Program.
3.3 Upon each anniversary, VAR may elect to change to a Vantage Reseller
status. Such election requires 90 days prior written notice. If VAR
elects to change to a Vantage Reseller status, payments of TOTAL
MAINTENANCE CHARGES prior to the effective date of change shall be
in effect prior to the change.
4. Payments
4.1 Upon the issuance of any license for Products under the Agreement,
VAR shall be invoiced the result of the following calculation:
Annual Charge = (VAR PERCENTAGE x TOTAL MAINTENANCE CHARGE).
The Annual Charge shall be invoiced upon the Effective Date for each
license issued by ARDENT.
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4.2 All licenses as well as any additional users to an existing license
that VAR orders under the Agreement will automatically be invoiced a
MAINTENANCE CHARGE which shall be included in the Annual Charge
(co-terminous with the MAINTENANCE CHARGE for the existing license).
4.3 Upon at least ninety (90) days written notice prior to the
commencement of any annual term, VAR may cancel FIRST LEVEL
MAINTENANCE SUPPORT for any system that End Users have ceased to
elect SECOND LEVEL MAINTENANCE SUPPORT for the Product from VAR due
to (i) Product discontinuance, (ii) written notice of service
cancellation or termination, (iii) bankruptcy, insolvency, (iv)
non-election of maintenance service, or (v) substitution of
competitive product(s). Notification shall state in particular End
User account name, Product serial number, basis for non-maintenance,
and any other relevant information requested by ARDENT to verify the
circumstance.
5. Vantage Reseller
As a VANTAGE RESELLER, for each Maintenance Agreement which VAR procures
for ARDENT from its sublicensees who are End Users for qualifying
Product(s), VAR shall receive a fifteen percent (15%) discount from the
MAINTENANCE CHARGE.
The following Products quality: Cognos products, Unidata Journaling, UV
Net, and Unidata RFS.
VAR's sub-licensee must enter into and sign a Maintenance Agreement with
ARDENT and the Maintenance Agreement must be delivered by VAR to ARDENT
within thirty (30) days of the date of ARDENT's issuance of the license.
ARDENT shall perform FIRST LEVEL MAINTENANCE SUPPORT under the Agreement.
VAR shall sell, administer and obtain the signature of its End User, and
invoice its End User for the MAINTENANCE CHARGE. ARDENT shall invoice and
VAR shall pay to ARDENT the MAINTENANCE CHARGE less the fifteen percent
(15%) discount.
6. All other terms and conditions of the Agreement shall remain in full force
and effect.
VAR: Ardent Software, Inc.:
XXXX XXXXX
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Name (print) Name (print)
/s/ XXXX XXXXX
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Signature Signature
VP FINANCE
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Title Title
3-17-99
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Date Date
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