CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT
This CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT (the "Master Agreement")
is entered into as of this 27th day of Sept.,1996, between CSG Systems, Inc., a
Delaware corporation with its principal place of business at 0000 Xxxxx 000xx
Xxxxxx, Xxxxx, Xxxxxxxx 00000 ("CSG"), and Ventures In Communications RMTS d/b/a
TelCom Plus, a Delaware limited liability company with its principal place of
business at 0000 Xxxxxxxx Xxxx, X000, Xxxxxxxxxxx, XX 00000, (the "Customer").
CSG and Customer agree as follows:
Subject to the terms and conditions of this Master Agreement, Customer hereby
agrees to purchase and/or license from CSG its subscriber management system
solution utilizing the CSG services and products which are identified, provided
and/or licensed as set forth in the attached Schedules which are hereby
incorporated into and made a part of this Master Agreement by this reference,
including, but not necessarily limited to:
. Schedule A - CSG's CCS system for cable and telephony subscriber
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billing management (the "CCS Services").
. Schedule B - Advanced Business Solutions services (the "ABS
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Services").
. Schedule C - CSG's ASCR(TM), CIT(TM), Scripting(TM) and Computer
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Based Training add-on products (the "CCS Products").
. Schedule G - CSG's Print and Mail Services (the "Print and Mail
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Services").
The CCS Services, the ABS Services, the Print and Mail Services and any other
CSG service subsequently provided in an executed Schedule attached to this
Master Agreement are collectively referred to in this Master Agreement as the
"Services". CSG's ASCR(TM), CIT(TM), Scripting(TM), Computer Based Training
add-on products, and any other CSG product subsequently licensed to Customer in
an executed Schedule attached to this Master Agreement are collectively referred
to in this Master Agreement as the "Products".
GENERAL TERMS AND CONDITIONS
1. FEES AND EXPENSES. The Products and Services will be provided for the fees
set forth on Schedule F. Customer shall also reimburse CSG for reasonable
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out-of-pocket expenses, subject to Customer's monthly review and approval,
including travel and travel-related expenses that are consistent with CSG's
standard travel reimbursement policies, incurred by CSG in connection with CSG's
performance of its obligations under this Master Agreement.
2. INVOICES. Unless otherwise provided herein, Customer shall pay amounts due
hereunder within thirty (30) days after receipt of invoice therefor. Any amount
not paid when due shall thereafter bear interest until paid at a rate equal to
the lesser of one and one-half percent (1 1/2%) per month or the maximum rate
allowed by applicable law.
3. TAXES. All amounts payable by Customer to CSG under this Master Agreement are
exclusive of any applicable value added, use, sales, service, property or other
taxes (other than those taxes based on CSG's income), tariffs or contributions
that may be assessable in connection with this Agreement. Customer will pay any
applicable value added, use, sales, service, property or other taxes, tariffs or
contributions, in addition to the amount due and payable. Customer will promptly
furnish CSG with the official receipt of payment of these taxes to the
appropriate taxing authority.
4. ADJUSTMENT TO FEES. CSG shall not adjust any of the fees specified in
Schedule F or otherwise specified in Schedules hereto prior to the first
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anniversary date of the Effective Date (as defined below in Section 19).
Thereafter, CSG may from time to time by giving Customer at least thirty (30)
days prior written notice thereof, adjust any or all such fees; provided,
however, that the amount of all such increases during any 12-month period shall
not on the average exceed *** or 100 percent of the percentage increase in the
Consumer Price Index, Urban Consumers, All Cities Averaged 1982-84 Equals 100,
during the prior calendar year as published by the U.S. Department of Labor or
any successor index, whichever is greater.
5. SHIPMENT. CSG will ship the Products, any Incorporated Third Party Software,
and any other third party software from its distribution center, subject to
delays beyond CSG's control. CSG will select the method of shipment via tape or
by electronic file transfer for Customer's account. Risk of loss will pass to
Customer upon receipt of the Products, any Incorporated Third Party Software,
and any other third party software by Customer.
6. DOCUMENTATION. For the fees that may be set forth in the attached Schedules,
CSG agrees to provide copies of all published user manuals and documentation
that CSG makes generally available for its Products, which may include user and
system manuals, training material in machine readable, electronic or printed
form, program material, technical material, test data, flow charts, source code
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CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
listings, data file listings, scripts, and record layouts (collectively,
"Documentation") for use, operation and technical support of the Products. The
first five sets of the CCS User Guides will be provided at no additional charge
to the Customer. Documentation shall be furnished to the customer at or before
the delivery of Products to Customer, unless otherwise mutually agreed between
the parties. CSG shall also provide, at no additional cost to Customer, one copy
of each update or revision to such Documentation which CSG may make generally
available for its Products.
7. EQUIPMENT PURCHASE. Customer is fully responsible for obtaining and
installing all computer hardware, software, peripherals and necessary
communications facilities, including, but not limited to printers, servers,
power supply, workstations, printers, concentrators, communications equipment,
and routers (the "Required Equipment") that are necessary at Customer's place of
business in order for Customer to utilize the Services and the Products as
defined in this Master Agreement. Customer shall bear responsibility for the
Required Equipment, including, but not limited to, the costs of procuring,
installing, operating and maintaining such Required Equipment. At Customer's
request and subject to the terms and conditions of Schedule B, CSG will consult
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with, assist and advise Customer regarding Customer's discharge of its
responsibilities with respect to the Required Equipment, and CSG will obtain for
Customer any Required Equipment a CSG's then-current prices and on terms and
conditions set forth in a separately executed purchase agreement.
0.XXXX DONE BY OTHERS. If any of the Services or other work performed by CSG is
dependent upon work done by others, CSG shall inspect such work and promptly
report to Customer any defect therein that renders such other work unsuitable
CSG's proper performance. CSG's silence shall constitute approval of such other
work as being fit, proper and suitable for CSG's performance of the Services.
9. PRODUCTS WARRANTIES AND REMEDIES.
(a.) Limited Warranty. Except as provided in Section 11 and 12, CSG warrants
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that (i) the Products will conform to CSG's published specifications in effect
on the date of delivery and (ii) the Products will perform in a certified
"Designated Environment" (as defined in Schedules C, D and E) substantially as
described in the accompanying Documentation for a period of ninety days after
the date of delivery (the "Waranty Period"). Except as set forth in Schedule H,
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CSG provides all third party software, including the "Incorporated Third Party
Software" (as defined below in Section 10), AS IS. Customer acknowledges that
(i) the Products and the Incorporated Third Party Software may not satisfy all
of Customer's requirements and (ii) the use of the Products and the Incorporated
Third Party Software may not be uninterrupted or error-free. Customer further
acknowledger that (i) the fees set forth in Schedule F and other charges
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contemplated under this Master Agreement are based on the limited waranty,
disclaimers and limitation of liability specified in this Section and Sections
11, 12, 16, 17, and 18 and (ii) such charges would be substantially higher if
any of these provisions were unenforceable. During the Warranty Period or for
the period that may be set forth below, whichever is longer, CSG also represents
and warrants to Customer as follows:
(1.) Each time Software is delivered to Customer, CSG warrants that it has
the right to grant to Customer a license to use such Software;
(2.) Except as disclosed in the published specifications, Documentation, or
Exhibits attached hereto, when delivered, the Software contains no
"computer viruses" or other contaminants, including with limitation any
codes or instructions that may be used to access, modify, delete, damage or
disable Customer's computer systems;
(3.) During the term the Software is licensed to Customer, the Software
shall be substantially compatible with, and may be used in conjunction with
other software and/or operating systems to the extent described in CSG's
then current published specifications in the certified Designated
Environment;
(4.) The Software does not contain any disabling code which would render
the Software unusable until a patch or new password is entered on the
platforms on which it operates;
(5.) Any magnetic medium on which portions of the Software is furnished
shall be free from defects in material, workmanship and recording under
normal use;
(6.) If Phoenix and/or VantagePoint are licensed to Customer and used prior
to, during or after the calendar year 2000 such software shall include at a
sufficient time to meet Customer's requirements, at no additional charge, year
2000 capabilities. For the purpose of this section, year 2000 capability means
that Phoenix and VantagePoint: (i) will manage and manipulate data involving
dates, including single century formulas and multi-century formulas, and will
not cause and abnormal ending scenario within the application or result in
incorrect values generated involving such date; (ii) will provide all
date-related user interface functionalities and date fields including an
indication of century; and (iii) will provide that all date-related functions,
including generated code, will include indication the century.
(b.)Remedies. In case of breach of Warranty or any other duty related to the
quality of the Products, CSG or its representative will correct or replace any
defective Product or, if not practicable, CSG will accept the return of the
defective Product and refund to Customer (i) the amount actually paid to CSG
allocable to the defective Product, and (ii) a pro rata share of the maintenance
fees that Customer actually paid to CSG
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CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
for the period that such Product was not usable. Customer acknowledges that this
Subsection 9(b) sets forth Customer's exclusive remedy, and CSG's exclusive
liability, for any breach of warranty or other duty related to the quality of
the Products. THE REMEDIES SET FORTH IN THIS PARAGRAPH ARE SUBJECT TO THE
"LIMITATION OF REMEDIES" SET FORTH BELOW IN SECTION 17.
10. INCORPORATED THIRD PARTY SOFTWARE. Customer acknowledges that the Products
may incorporate certain third party computer programs and documentation (the
"Incorporated Third Party Software") and are subject to the additional or
alternative terms and conditions as may be set forth in Schedule H, as
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applicable (the "Incorporated Licenses"). In case of any conflict between this
Master Agreement and the Incorporated Licenses, the terms of the Incorporated
Licenses will prevail with respect to that particular item of Incorporated Third
Party Software. CSG will be responsible for paying any fees for the Incorporated
Third Party Software that may be due in connection with this Master Agreement.
Customer will execute the additional documents that such vendors may require to
enable CSG to deliver the Incorporated Third Party Software to Customer. Except
as otherwise provided in Schedule H, CSG makes no warranty and provides no
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indemnity with respect to the Incorporated Third Party Software.
11. OTHER THIRD PARTY SOFTWARE. Customer acknowledges that CSG will deliver the
System together with certain third party software other than Incorporated Third
Party Software, and that Customer's rights and obligations with respect to such
other third party software are subject to the license terms accompanying the
specific item of third party software. CSG is not a party to any license between
Customer and any licensor of such third party software, and CSG makes no
warranty and provides no indemnity with respect thereto.
12. ABS SERVICES WARRANTY. CSG represents and warrants that (i) CSG will
perform the ABS Services in a good workmanlike manner and (ii) the Deliverables
as defined in Schedule B will substantially conform to the applicable
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specifications set forth in the statement of works attached to Schedule B for a
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period of ninty (90) days from Customer's receipt of the Deliverable. In case of
breach of this ABS Services' warranty or any other legal duty to Customer for
the ABS Services, CSG's exclusive liability, and Customer's exclusive remedy,
will be to obtain (i) the reperformance of the ABS Service or the correction or
replacement of the Deliverable or (ii) if the parties agree that such remedies
are not at all practicable, a refund of the Project Fees (as defined in Schedule
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B) allocable to such ABS Service or Deliverable. ALL OTHER WARRANTIES OR
CONDITIONS, WHETHER EXPRESS OR IMPLIED (INCLUDING BUT NOT LIMITED TO, ANY
IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, TITLE OR
NON-INFRINGEMENT), ARE HEREBY DISCLAIMED.
13. EMERGENCY SUPPORT. CSG shall provide Customer with a periodically updated
current listing of technical support personnel, together with telephone contact
procedures to assist Customer in solving out-of-service conditions. CSG shall
make available the name, title, phone number and location of a technically
competent individual from CSG who is able to provide telephone support and
information on a twenty-four hour basis.
14. INSURANCE,. CSG agrees to maintain at all times during the term of this
Agreement appropriate insurance coverages and amounts of insurance for its
activities under this Agreement. CSG agrees to furnish certificates or other
acceptable proof of such insurance at the request of Customer.
15. INDEMNITY.
(a) Indemnity. Except as otherwise provided in Exhibit C-1, if an action is
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brought against Customer claiming that the Products infringe a patent or
copyright within the jurisdiction where the "Designated Environment" (as defined
in the applicable Schedules, attached hereto) is situated (the "Territory"), CSG
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will defend Customer at CSG's expense and, subject to this Section and Section
18, pay the damages and costs finally awarded against Customer in the
infringement action, but only if (i) Customer notifies CSG promptly upon
learning that the claim might be asserted, and (ii) CSG has sole control over
the defense of the claim and any negotiation for its settlement or compromise.
(b) Alternative Remedy. If a claim described in Section 15(a.) may be or has
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been asserted, Customer will permit CSG, at CSG's option and expense, to (i)
procure the right to continue using the Product if reasonably practicable, (ii)
replace or modify the Product to climinate the infringement while providing
functionally equivalent performance and responsiveness or (iii) accept the
return of the Product and refund to Customer the amount of the fees actually
paid to CSG and allocable for such Product, less amortization based on a 5-year
straight-line amortization schedule and a pro rata share of any maintenance fees
that Customer actually paid to CSG for the period that such Product was not
usable.
(c) Limitation. CSG shall have no indemnity obligation to Customer under this
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Section if the patent or copyright infringement claim results from (i) a
correction or modification of the Product not provided by CSG, (ii) the failure
to promptly install an Update or Enhancement provided by CSG (as defined in the
applicable Schedules, attached hereto) or (iii) the combination of the Product
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with other items not provided or recommended by CSG (note: this, of course, does
not include the Incorporated Third Party Software, if any, and equipment and
other items certified by CSG as part of the Designated Environment).
16. PAY-PER-VIEW LIABILITY. Notwithstanding anything to the contrary herein,
CSG's total liability with respect to each pay-per-view event for any and all
claims, damages, losses or expenses incurred by Customer arising directly or
indirectly out of CSG's
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CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
processing of pay-per-view information shall be limited to the amount of fees
actually received by CSG from Customer applicable to such pay-per-view
processing services related to the specific event giving rise to such liability.
17. LIMITATION OF REMEDIES. EXCEPT AS EXPRESSLY PROVIDED IN THIS MASTER
AGREEMENT, AND THE SCHEDULES AND ATTACHMENTS HERETO, ALL WARRANTIES, CONDITIONS,
REPRESENTATIONS, INDEMNITIES AND GUARANTEES WITH RESPECT TO THE PRODUCTS, THE
INCORPORATED THIRD PARTY SOFTWARE, OTHER THIRD PARTY SOFTWARE, AND THE SERVICES,
WHETHER EXPRESS OR IMPLIED, ARISING BY LAW, CUSTOM, PRIOR ORAL OR WRITTEN
STATEMENTS BY CSG, ITS AGENTS OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO ANY
WARRANTY OF MERCHANTABILITY, SATISFACTION, FITNESS FOR PARTICULAR PURPOSE, TITLE
OR NON-INFRINGEMENT) ARE HEREBY OVERRIDDEN, EXCLUDED AND DISCLAIMED. CUSTOMER
ACKNOWLEDGES THAT THE PRODUCTS AND SERVICES BEING PROVIDED AS AGREED TO HEREIN
ENTAIL THE LIKELIHOOD OF SOME HUMAN AND MACHINE ERRORS, OMISSIONS, DELAYS AND
LOSSES, INCLUDING, BUT NOT LIMITED TO, INADVERTENT MUTILATION OF DOCUMENTS AND
LOSS OF DATA, WHICH MAY GIVE RISE TO LOSS OR DAMAGE. CUSTOMER AGREES THAT CSG
SHALL NOT BE LIABLE DUE TO SUCH ERRORS, OMISSIONS, DELAYS AND LOSSES UNLESS
CAUSED BY CSG'S GROSS NEGLIGENCE OR WILLFUL AND INTENTIONAL MISCONDUCT.
18. NO CONSEQUENTIAL DAMAGES. UNDER NO CIRCUMSTANCES WILL CSG OR ITS RELATED
PERSONS BE LIABLE TO CUSTOMER OR CSG'S LICENSORS BE LIABLE TO CUSTOMER FOR ANY
CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES OR LOST
PROFITS, WHETHER FORESEEABLE OR UNFORESEEABLE, BASED ON CUSTOMER'S CLAIMS OR
THOSE OF ITS CUSTOMERS (INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR LOSS OF DATA,
GOODWILL, USE OF MONEY OR USE OF THE PRODUCTS, THE INCORPORATED THIRD PARTY
SOFTWARE, OR OTHER THIRD PARTY SOFTWARE, RESULTING REPORTS, THEIR ACCURACY OR
THEIR INTERPRETATION, INTERRUPTION IN USE OR AVAILABILITY OF DATA, STOPPAGE OF
OTHER WORK OR IMPAIRMENT OF OTHER ASSETS), ARISING OUT OF BREACH OR FAILURE OF
EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, MISREPRESENTATION, NEGLIGENCE
STRICT LIABILITY IN TORT OR OTHERWISE. IN NO EVENT WILL THE AGGREGATE LIABILITY
WHICH CSG OR ITS LICENSORS MAY INCUR IN ANY ACTION OR PROCEEDING EXCEED THE
AMOUNT ACTUALLY PAID BY CUSTOMER ALLOCABLE TO THE SPECIFIC ITEM OR SERVICE THAT
DIRECTLY CAUSED THE DAMAGE, DESPITE THE FOREGOING EXCLUSION AND LIMITATION, THIS
SECTION WILL NOT APPLY TO THE EXTENT THAT APPLICABLE LAW SPECIFICALLY REQUIRES
LIABILITY.
19. TERM. This Master Agreement shall be effective on the date of execution and
acceptance by CSG (the "Effective Date"). From the Effective Date, this Master
Agreement shall remain in effect and continue thereafter indefinitely unless
earlier terminated pursuant to Section 20. The term of any license for the
Products and the term for any Services to be provided shall be set forth in the
Schedules attached hereto and shall be effective from the date set forth therein
and continue as provided for therein, unless terminated pursuant to Section 20
of this Master Agreement.
20. TERMINATION. This Master Agreement or any one more of the Schedules attached
hereto may be terminated for cause as follows:
(a) If either party materially or repeatedly defaults in the performance of
their respective obligations hereunder, except for Customer's obligation to pay
fees, and fails either to substantially cure such default within thirty (30)
days after receiving written notice specifying the default, then the party not
in default may, by giving written notice to the defaulting party, terminate this
Master Agreement or any one or more of its Schedules as of a date specified in
such notice of termination.
(b) If Customer fails to pay when due any amounts owed hereunder and fails
either to substantially cure such default within thirty (30) days after
receiving written notice specifying the default, then CSG may, by giving written
notice thereof to Customer, terminate this Master Agreement or at CSG's option,
CSG may terminate any one or more of the Schedules attached hereto, as of a date
specified in such notice of termination.
(c) In the event that either party hereto becomes or is declared insolvent or
bankrupt, is the subject of any proceedings related to its liquidation,
insolvency or for the appointment of a receiver or similar officer for it, makes
an assignment for the benefit of all or substantially all of its creditors, or
enters into an agreement for the composition, extension or readjustment of all
or substantially all of its obligations, then the other party hereto may, by
giving written notice thereof to such party, terminate this Master Agreement as
of the date specified in such notice of termination.
(d) If Customer or any of Customer's employees or consultants breach any term or
condition of any Schedule attached hereto for the license of a Product(s) or of
any license agreement for software or products distributed by or through CSG,
including the Incorporated Third Party Software, CSG may, at CSG's option,
terminate the Master Agreement or terminate any one or more of the Schedules
attached hereto upon 30 days advance written notice and without judicial or
administrative resolution.
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CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
Upon the termination of the Master Agreement or any one or more of the Schedules
attached hereto, for any reason, all rights granted to Customer under this
Master Agreement or the terminated Schedule(s) will cease, and Customer will
promptly (i) purge all the Products from the Designated Environment and all of
Customer's other computer systems, storage media and other files; (ii) destroy
the Products and all copies thereof; (iii) deliver to CSG an affidavit which
certifies that Customer has complied with these termination obligations; and
(iv) pay to CSG all fees that are due pursuant to this Master Agreement.
Notwithstanding the foregoing, if only one or more of the Schedules are
terminated, Customer must comply with the requirements of this paragraph only
with respect to the specific Products set forth in the terminated Schedule(s).
21. TERMINATION ASSISTANCE. Upon expiration or earlier termination of this
Master Agreement or termination of Schedule A or Schedule D, if applicable, by
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either party for any reason, CSG will provide Customer, reasonable termination
assistance for up to ninety (90) days relating to the transition to another
vendor. This termination assistance will be provided to Customer at CSG's then
standard rates unless CSG has materially defaulted under the terms of this
Master Agreement, in which case no additional charge for the termination
assistance shall apply. If this Master Agreement expires or is terminated
earlier by CSG, then Customer will pay CSG, in advance, on the first day of each
calendar month and as a condition to CSG's obligation to provide termination
assistance to Customer during that month, an amount equal to CSG's reasonable
estimate of the total amount payable to CSG for such termination assistance for
that month.
22. CONFIDENTIALITY.
(a.) Definition. Customer and CSG will provide to each other or will come into
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possession information relating to each other's business, CSG's Products and
Services and the Incorporated Third Party Software which is considered
confidential (the "Confidential Information"). Customer acknowledges that
confidentiality restrictions are imposed by CSG's licensors or vendors.
Confidential Information shall include, without limitation, all of Customer's
and CSG's trade secrets, and all know-how, design, invention, plan or process
and Customer's data and information relating to Customer's and CSG's respective
business operations, services, products, research and development, CSG's
vendors' or licensors' information and products, and all other information that
is marked "confidential" or "proprietary" prior to or upon disclosure, or which,
if disclosed orally, is identified by the disclosing party at the time as being
confidential or proprietary and is confirmed by the disclosing party as being
Confidential Information in writing within thirty (30) days after its initial
disclosure.
(b.) Restrictions. Each party shall use its reasonable best efforts to maintain
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the confidentiality of such Confidential Information and not show or otherwise
disclose such Confidential Information to any third parties, including, but not
limited to, independent contractors and consultants, without the prior written
consent of the disclosing party. Each party shall use the Confidential
Information solely for purposes of utilizing the Products and performing its
obligations under this Master Agreement. Each party shall indemnify the other
for any loss or damage the other party may sustain as a result of the wrongful
use or disclosure by such party (or any employee, agent, licensee, contractor,
assignee or delegatee of the other party) of its Confidential Information.
Customer will not allow the removal or defacement of any confidentiality or
proprietary notice placed on any CSG documentation or products. The placement of
copyright notices on these items will not constitute publication or otherwise
impair their confidential nature.
(c.) Disclosure. Neither party shall have any obligation to maintain the
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confidentiality of any Confidential Information which: (i) is or becomes
publicly available by other than unauthorized disclosure by the receiving party;
(ii) is independently developed by the receiving party; or (iii) is received
from a third party who has lawfully obtained such Confidential Information
without a confidentiality restriction. If required by any court of competent
jurisdiction or other governmental authority, the receiving party may disclose
to such authority, data, information or materials involving or pertaining to
Confidential Information to the extent required by such order, provided that the
receiving party shall first have advised the disclosing party so that the
disclosing may obtain a protective order sufficient to maintain the
confidentiality of such data, information or materials. If an unauthorized use
or disclosure of Confidential Information occurs, the parties will take all
steps which may be available to recover the documentation and/or products and to
prevent their subsequent unauthorized use or dissemination.
(d.) Limited Access. Each party shall limit the use and access of Confidential
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Information to such party's bona fide employees or agents who have a need to
know such information for purposes of conducting the receiving party's business
and who agree to comply with the use and non-disclosure restrictions applicable
to the products and documentation under this Master Agreement. If requested,
receiving party shall cause such employees and consultants to execute
appropriate confidentiality agreements in favor of the disclosing party. Each
party shall notify all employees and agents who have access to Confidential
Information or to whom disclosure is made that the Confidential Information is
the confidential, proprietary property of the disclosing party and shall
instruct such employees and agents to maintain the Confidential Information in
confidence.
23. SURVIVAL. Termination of this Master Agreement shall not impair either
party's then accrued rights, obligations, liabilities or remedies.
Notwithstanding any other provisions of this Master Agreement to the contrary,
the terms and conditions of Sections 9, 10, 11, 12, 16, 17, 18, 20, 21, 22, 23,
26, and 34 shall survive termination of this Master Agreement.
24. NON-WAIVER. No course of dealing or failure of either party to enforce
strictly any term, right or condition of this Agreement shall be construed as a
waiver of such term, right or condition. The waiver by Customer of any default
of CSG hereunder shall not be deemed a waiver of any other default of CSG.
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CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
25. NATURE OF RELATIONSHIP. CSG, in furnishing Services and licensing Products
to Customer hereunder, is acting only as an independent contractor. CSG does not
undertake by this Master Agreement or otherwise to perform any obligation of
Customer, whether regulatory or contractual, or to assume any responsibility for
Customer's business or operations. Customer understands and agrees that CSG may
perform similar services for third parties and license same or similar products
to third parties. Nothing in this Master Agreement shall be deemed to constitute
a partnership or joint venture between CSG and Customer. Neither party shall
hold itself out as having any authority to enter into any contract or create any
obligation or liability on behalf of or binding upon the other party.
26. OWNERSHIP. All trademarks, service marks, patents, copyrights, trade
secrets and other proprietary rights in or related to the Products, the
"Deliverables" as defined under Schedule B, the Incorporated Third Party
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Software and other third party software (collectively the "Software Products")
are and will remain the exclusive property of CSG or its licensors, whether or
not specifically recognized or perfected under applicable law. Customer will not
take any action that jeopardizes CSG's or its licensor's proprietary rights or
acquire any right in the Software Products, except the limited use rights
specified in the Schedules to this Master Agreement. CSG or its licensor will
own all rights in any copy, translation, modification, adaptation or derivation
of the Software Products, including any improvement or development thereof.
Customer will use its best efforts to promptly obtain, at CSG's request, the
execution of any instrument that may be appropriate to assign these rights to
CSG or its designee or perfect these rights in CSG's or its licensor's name.
27. RESTRICTED RIGHTS. Use, duplication or disclosure by the U.S. Government or
any of its agencies is subject to restrictions set forth in the Commercial
Computer Software and Commercial Computer Software Documentation clause at DFARS
227.7202 and/or the Commercial Computer Software Restricted Rights clause at FAR
52.227.19(c) CSG Systems, Inc., 0000 Xxxxx 000xx Xxxxxx, Xxxxx, Xxxxxxxx 00000.
28. INSPECTION. During the term of this Master Agreement and for twelve (12)
months after its termination or expiration for any reason, CSG or its
representative may, upon prior notice to Customer, inspect the files, computer
processors, equipment and facilities of Customer during normal working hours to
verify Customer's compliance with this Master Agreement. While conducting such
inspection, CSG or its representative will be entitled to copy any item that
Customer may possess in violation of this Master Agreement.
29. FORCE MAJEURE. Neither party will be liable for any failure or delay in
performing an obligation under this Master Agreement that is due to cause beyond
its reasonable control, including but not limited to, fire, explosion,
epidemics, earthquake, lightening, failures or fluctuations in electrical power
or telecommunications equipment, accidents, floods, acts of God, the elements,
war, civil disturbances, acts of civil or military authorities or the public
enemy, fuel or energy shortages, strikes, labor disputes, regulatory
restrictions, restraining orders or decrees of any court, changes in law or
regulation or other acts of governmental, transportation stoppages or slowdowns
or the inability to procure parts or materials. These causes will not excuse
Customer from paying accrued and outstanding amounts due to CSG through any
available lawful means acceptable to CSG. If a force majeure condition occurs,
the affected party shall; (1) immediately give notice thereof to the other
party; and (2) use its best effort to perform notwithstanding the force majeure
condition.
30. ASSIGNMENT. Neither party may assign, delegate or otherwise transfer this
Master Agreement or any of its rights or obligations hereunder without the other
party's prior written consent, which consent shall not be unreasonably withheld.
Any attempt to do so without such approval will be void. Notwithstanding the
foregoing, CSG or Customer may assign this Master Agreement, upon notice to the
other party, to a related or unrelated person in connection with a sale,
acquisition, consolidation or other reorganization of CSG's or Customer's
business, in whole or in part, and CSG and Customer hereby consent to such
assignment in advance.
31. QUALITY ASSURANCE. Products and Services furnished hereunder by CSG shall be
subject to CSG's quality control activities and procedures, including any
performance measurements, testing, quality process reviews and inspections to
implement such procedures. Upon reasonable notification by Customer, CSG shall
make available to Customer that data obtained through CSG's quality control
procedures which demonstrate the results of CSG's quality procedures and the
quality of furnished products. Such data shall be sufficient to demonstrate that
the Products meet CSG's specified quality and reliability measurements. If
requested by Customer, CSG shall: (1) provide Customer a copy or CSG's quality
manual; (2) provide Customer a copy of CSG's current quality inspection
procedures and product specifications; and (3) permit Customer the accessibility
and assistance necessary to perform an on-site quality program review of CSG's
quality program at CSG's facilities.
32. NOTICES. Any notice or approval required or permitted under this Master
Agreement will be given in writing and will be sent by telefax, courier or mail,
postage prepaid, to the address specified below or to any other address that may
be designated by prior written notice. Any notice or approval delivered by
telefax (with answer back) will be deemed to have been received the day it is
sent. Any notice or approval sent by courier will be deemed received one day
after its date of posting. Any notice or approval sent by mail will be deemed to
have been received on the 5th business day after its date of posting.
6
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
If to Customer: If to CSG:
Telcom Plus CSG Systems, Inc.
0000 Xxxxxxxx Xxxx Stc.E200 0000 X. 000xx Xxx.
Xxxxxxxxxxx, XX 00000 Xxxxx, XX 00000
Tel: (000) 000-0000 Fax: Tel: (000) 000-0000 Fax: (000) 000-0000
Attn: Xx. Xxxxxxx X. Xxxxxxx, President Attn: President and copy to Corporate Counsel
With Copy to:
Mid Atlantic Cable
0000 Xxxxxxxxx Xxx., Xxxxx 000
Xxxxxxxxxx, XX 00000
Attn: Ms. Xxxx Xxxxxx, VP
33. ARBITRATION
(a.) General. Any controversy or claim arising out of or relating to this Master
-------
Agreement or the existence, validity, breach or termination thereof, whether
during or after its term, will be finally settled by compulsory arbitration in
accordance with the Commercial Arbitration Rules of the American Arbitration
Association ("AAA"), as modified or supplemented under this Section 33.
(b.) Proceeding. To initiate arbitration, either party will file the appropriate
----------
notice at the Regional Office of the AAA in Chicago, Illinois. The arbitration
proceeding will take place in Chicago, Illinois. The arbitration panel will
consist of three (3) arbitrators, one arbitrator appointed by each party and a
third neutral arbitrator appointed by the two arbitrators designated by the
parties. Any communication between a party and any arbitrator will be directed
to the AAA for transmittal to the arbitrator. The parties expressly agree that
the arbitrators will be emprowered to, at either party's request, grant
injunctive relief.
(c.) Award. The arbitral award will be the exclusive remedy of the parties for
-----
all claims, counterclaims, issues or accountings presented or plead to the
arbitrators. The award will (i) be granted and paid in U.S. dollars exclusive of
any tax, deduction or offset and (ii) include interest from the date of that the
award is rendered until it is fully paid, computed at the maximum rate allowed
by applicable law. Judgment upon the arbitral award may be entered in any court
that has jurisdiction thereof. Any additional costs, fees or expenses incurred
in enforcing the arbitral award will be charged against the party that resists
its enforcement.
(d.) Legal Actions. Nothing in this Section will prevent party from seeking
-------------
interim injunctive relief against the other party in the courts having
jurisdiction over the other party. Nothing in this Section will prevent CSG from
filing any debt collection action against Customer in the local courts.
34. MISCELLANEOUS. All notices or approvals required or permitted under this
-------------
Master Agreement must be given in writing. Any waiver or modification of this
Master Agreement will not be effective unless executed in writing and signed by
CSG. This Master Agreement will bind Customer's successors-in-interest. This
Master Agreement will be governed by and interpreted in accordance with the laws
of Illinois, U.S.A, to the exclusion of its conflict of laws provisions. If any
provision of this Master Agreement is held to be unenforceable, in whole or in
part, such holding will not affect the validity of the other provisions of this
Master Agreement. This Master Agreement, together with the Schedules, Exhibits
and attachments hereto which are hereby incorporated into this Master Agreement,
constitutes the complete and entire statement of all conditions and
representations of the agreement between CSG and Customer with respect to its
subject matter and supersedes all prior writings or understandings.
THIS AGREEMENT IS NOT EFFECTIVE UNTIL SIGNED ON BEHALF OF BOTH PARTIES.
IN WITNESS WHEREOF, the parties have executed this Master Agreement the day
and year first above written.
CSG Systems, Inc., a Delaware corporation. Ventures In Communications RMTS,
("CSG") d/b/a Telcom Plus ("Customer")
By: /s/ Xxxxxx X. Xxxxxx By: /s/ Xxxxxxx X. Xxxxxxx
-------------------- ----------------------
Name: Xxxxxx X. Xxxxxx Name: Xxxxxxx X. Xxxxxxx
----------------- ------------------
Title: President Title: President
----------------- ------------------
[STAMP APPEARS HERE]
7
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
SCHEDULE A
CCS SUBSCRIBER BILLING SERVICES
1. CCS SERVICES. Subject to the terms and conditions of the Master Agreement
and for the fees described in Schedule F, CSG will provide to Customer, and
----------
Customer will purchase from CSG, all of Customer's requirements for the data
processing services, applications and other telephony, cable and video services
(the "CCS Services") for all of Customer's subscriber accounts using CSG' CCS
system. The CCS Services will provide Customer with an on-line terminal facility
(not the terminals themselves), service bureau access to CCS processing
software, adequate computer time and other mechanical data processing services
as more specifically described in the user documents; the User Guide, User Data
File Manual, User Training Manual, Conversion Manual, Operations Guide, and
Customer Bulletins issued by CSG (the "Documentation"). Customer's personnel
shall enter all payments and non-monetary changes on terminal(s) located at
Customer's offices, or provide CSG payment information on magnetic tape or
electronic record in CSG's format. CSG and Customer acknowledge and agree that
the Documentation describing the CCS Services is subject to ongoing review and
modification from time to time. The CSG Telephony services are further described
as set forth in Exhibit A-3.
2. COMMUNICATIONS SERVICES AND FEES. CSG shall provide, at Customer's expense,
a data communications line from the CSG data processing center to each of
Customer's system site locations identified in Exhibit A-1 attached hereto (the
"System Sites"). Customer shall pay all fees and charges in connection with the
installation and use of and peripheral equipment related to the data
communications line in accordance with the fees described in Schedule F attached
---------
hereto.
3. IMPLEMENTATION/CONVERSION SERVICES AND FEES. CSG shall provide services as
described on Exhibit A-3 attached hereto in connection with Customer's
conversion of each System Site and for those added by mutual agreement of the
parties to CSG's data processing system subsequent to the execution of this
Master Agreement (the "Implementation/Conversion Services"). For System Sites
added to Exhibit A-1 subsequent to the Effective Data of the Master Agreement,
Customer shall pay CSG the fees set forth in Exhibit A-3 for the performance of
the Implementation/Conversion Services.
4. DECONVERSION SERVICES AND FEES. If Customer sells, transfers, assigns or
disposes of any of the assets of or any ownership or management interest in any
System Site (the "Disposed Site(s)"), Customer agrees to pay CSG the per set
deconversion tape fee of $7500 and CSG's then current rates for processing and
deconverting subscribers, including online access fees, which amounts shall be
due and payable thirty (30) days prior to the intended deconversion of any such
Disposed Site(s) from the CCS Services. CSG shall be under no obligation or
liability to provide any deconversion tapes or records until all amounts due
hereunder, and as otherwise provided in the Master Agreement, shall have been
paid in full.
5. OPTIONAL AND ANCILLARY SERVICES. At Customer's request, CSG shall provide
optional and ancillary services at the fees set forth on Schedule F.
----------
6. CUSTOMER INFORMATION. Any original documents, data and files provided to
CSG hereunder by Customer ("Customer Data") are and shall remain Customer's
property, and upon termination of this Master Agreement for any reason or
deconversion of any System Site, such Customer Data shall be returned to
Customer by CSG, subject to the payment of CSG's then-current rates for
processing and delivering the Customer Data, any applicable deconversion fees
required under Section 4 hereof and all unpaid charges for services and
equipment, if any, including late charges incurred by Customer. Customer Data
will not be utilized by CSG for any purpose other than those purposes related to
rendering the services to Customer under the Master Agreement. Data to be
returned to Customer includes: Subscriber Master File (including Work Orders,
Converters and General Ledger), Computer-Produced Reports (reflecting activity
during period of 90 days immediately prior to Schedule A termination), House
----------
Master File, Any other related data or files held by CSG on behalf of Customer.
7. PROCESSING MINIMUM. If at any time the fees and charges for the CCS
services incurred as computed pursuant to Schedule F are less than a minimum of
*** in total processing fees per month (the "Minimum"), Customer agrees to pay
the Minimum.
8
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
8. TERM. The first day of the calendar month in which the CCS Services
commence shall be referred to as the "Commencement Date." The CCS Services
shall continue from the Commencement Date for a period of three (3) years.
AGREED AND ACCEPTED THIS 27TH DAY OF SEPT., 1996, BY:
CSG SYSTEMS, INC. ("CSG") VENTURE IN COMMUNICATIONS RMTS D/B/A TELCOM PLUS
("Customer")
By: /s/ Xxxxxx X. Xxxxxx By: /s/ Xxxxxxx X. Xxxxxxx
----------------------- ---------------------------
Exhibit A-1 - SYSTEM SITES;
Exhibit A-2 - IMPLEMENTATION/CONVERSION SERVICES;
Exhibit A-3 - TELEPHONY SERVICES
9
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
EXHIBIT A-1
SYSTEMS LOCATIONS ESTIMATED CONVERSION DATE
Largo, MD January 1997
10
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
EXHIBIT A-2
Conversion and Start-up
FOR SITE CONVERSIONS WITH SUBSCRIBER COUNTS OF LESS THAN 20,000:
---------------------------------------------------------------
Manual conversions are recommended on all sites with less than 20K subscribers.
Clients are responsible for data entry.
CSG Start-Up Fee *** Includes:
. - 5 Sets of CCS Documentation
. - File Set-Up
. - 3 Months Access to CBT
. - 1 Week's Management Training in Omaha
. - Xxxxxx Data Base Instructions/Procedures
CSG Support - Travel Expenses Plus ***/day
On Data Bases Over 10K Subs, CSG will offer the following:
. . Programmatic Load of House Data - ***
. . Programmatic Load of Converter Data - ***
CONVERSION FEE SCHEDULE - SITE SIZE
-------------------------------------------------------------------------
20,000 - 59,999 60,000 - 89,999 90,000 - 149,999 more than 150,000
--------------- --------------- ---------------- --------
PROCESSOR
---------
KNOWN
=====
Excluding Travel & Entertainment - - - -
Total Conversion/Implementation Fee *** *** *** ***
KNOWN PROCESSORS:
BSI, EDS - System 1 (CMS), Service Electric, CableData, ISD, Toner, CableMax,
Parallex, Touchstone, Cablestar, Quickdata.
1) 20,000 - 59,999 SUBSCRIBERS CATEGORY ___________________________
INCLUDES:
---------
A) TRAINING AIDS AND DOCUMENTATION - 5 SETS
MANUALS AND JOB AIDS FOR YOUR CABLE SYSTEM STAFF. These manuals and job
aids are used to complement your CBT courses. Each employee would be
provided the necessary job aids and manuals.
JOB AIDS: Logon/Sign On, logoff/Sign Off, CBT Training Systems, House
File, Sales Support, Adjustment Transactions, Adjustment Practice Sheet,
Converter Inventory/Addressability Transactions, Converter Sample Invoices,
Select System
ADDTIONAL COPIES: *** for the Job Aids and *** for the Manual.
FIVE FOUR VOLUME SETS OF THE "CABLE SOURCE" CABLE CONTROL SYSTEM USER
GUIDES. This system documentation explains all reports and transactions of
the Cable Control System.
ADDITIONAL COPIES: *** per set or *** per volume.
FIVE CCS CONVERSION MANUALS. This manual describes the major components
necessary for set-up and conversion/implementation to the CCS system.
ADDITIONAL COPIES: CSG's then-current prices
FIVE "CABLESOURCE USER DATA FILE" MANUALS. This manual describes the 300
plus parameters provided to allow you flexibility in establishing your
processing requirements. This manual will be primarily reviewed by the
Conversion Specialist during your first visit.
ADDITIONAL COPIES: CSG's then-current prices
A TEST SYSTEM that provides for the opportunity to practice "hands on"
training without impacting your actual data base. (Deaccessed after
conversion)
11
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
EXHIBIT A-2 (PAGE 2 OF 4)
-------------------------
5 COPIES OF RMS MANUAL. This manual describes all functionality and commands of
the CSG print package. Additional copies: CSG's then-current print package.
Additional copies: CSG's then-current prices.
B) RECOMMENDED SITE VISITS
-----------------------
INITIAL VISIT
. Overview of the conversion/implementation process. This incorporates
reviewing conversion tasks, timeline and responsible parties.
. Establish and/or review of corporate standards, as they relate to User Data
File, Code Tables, Service Codes and Report settings.
. Define Conversion Specifications. This process defines fields, values and
variables used on current billing processor and how that will be converted
to CCS.
PRE-CONVERSION REVIEW
. Review set up of User Data File, Code Tables and reports.
. Review pricing and taxing structure of cable site.
. Review and approve Conversion/Implementation Specifications.
. Train office personnel on use of the CCS system as it pertains to their job
function using CBT and a pre-established test system.
. Review statement file settings.
. Assist the site with defining new procedures for policies that pertain to
the billing system.
POST CONVERSION
. Audit converted data the morning after merge.
. Coordinate input of accumulated backlog (work orders, payments, adjustments
and PPV)
. Review exceptions created through conversion/implementation process and
take necessary action.
. Review pricing and taxing structure.
. Balance cash.
. Review reports and assist with determining needs for daily distribution.
. Review and release first cycle of generated statements.
THIRD WEEK
. Review reports.
. Assist with monthend financial balancing.
. Provide potential solutions for day to day procedural issues. (i.e. work
order printing, routing, dispatch, converter inventory).
C) DATABASE CLEAN-UP
-----------------
HOMES PASSED. All addresses that currently reside on your database will be
compared against the Group One Zip + 4 files. The following items will occur:
. Street names, suffixes (street, avenue) will be standardized in accordance
with U.S.P.S. records.
. Nine digit zip code established - normally from 90-98% of address will be
assigned the 4 digit add-on list of addresses that did not meet U.S.P.S
standards will be provided. Rural areas may have lower percentages.
. Bar-coding of Zip +4 statement will be performed by CSG.
. Re-zip of your data base occur every quarter - this allows CSG to continue
to qualify for the highest postal discounts.
. List of duplicate address records will be provided for cleanup purposes.
12
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
EXHIBIT A-2 (PAGE 3 OF 4)
-------------------------
CONVERTER DATA BASE. All converters will be passed through CCS edit programs,
the following items will occur:
. Listing of duplicate serial numbers including the location of the box will
be provided.
. If you are addressable, a listing of duplicate terminal address (prom
number) will be provided.
. Invalid model numbers, invalid serial number formats will be identified.
SUBSCRIBER DATA BASE. Standard CCS edits requirements will be performed along
with any specific site requested information. The following items are provided
as examples:
. Site requested service codes, discount codes.
. Site requested campaign codes.
. Subscribers receiving free services.
. Invalid phone numbers.
. Any specific site requested data.
D) MANAGEMENT TRAINING IN OMAHA
. In depth lecture seminar designed for managers and supervisors.
. Covers all aspects of the Cable Control system.
. Includes a detailed training manual and all additional training materials.
. Opportunity to tour the CSG Mail Facility.
II) 60,000 - 89,999 SUBSCRIBERS CATEGORY________________________________________
INCLUDES EVERYTHING AS LISTED ABOVE IN SECTION I, EXCEPT REGARDING:
RECOMMENDED SITE VISITS:
-----------------------
TRAINING
. CSG training will be on-site to conduct "Train the Trainer" courses for
site's training staff.
. CSG trainers will train site staff on CCS facets and functionality, based
upon agenda and needs created by Cable site management.
III) 90,000 - 149,999 SUBSCRIBERS AND 150,000 + SUBSCRIBERS CATEGORIES__________
INCLUDES EVERYTHING AS LISTED ABOVE IN SECTION II, EXCEPT REGARDING:
RECOMMENDED SITE VISITS:
-----------------------
SPECIALITY TRIPS
. Addressability Specialist - 1 trip
. Financial Analyst - 1 trip
. Conversion Specialist - 1 trip to review output with site
. Conversion Specialist - 1 trip to define new procedures for policies that
pertain to the billing system.
MANAGEMENT TRAINING (This training is usually on-site because of the volume of
managers to be trained.)
. In depth lecture seminar designed for managers and supervisors.
. Covers all aspects of the Cable Control system.
Includes a detailed training manual and all additional training materials.
13
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
EXHIBIT A-2 (PAGE 4 0F 4)
-------------------------
THE FOLLOWING IMPLEMENTATION (START-UP) SERVICES ARE AVAILABLE FOR THE FEES SET
FORTH ON SCHEDULE F:
----------
1) CUSTOMER PREPARATION:
. Formalize operational system requirements and specifications.
. Coordinate all vendor activities pertaining to telephony support,
functionality, including operational networks and database management.
. Determine and implement all billing and financial management parameters.
. Advance reporting design and development.
. Validate the design and implementation of the telephony operational
environment.
2) TRAINING:
. 15 days of On-Site Training
. 5 sets of Documentation
14
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
EXHIBIT A-3
-----------
TELEPHONY SERVICES
In addition to the services set forth in Schedule A, CSG shall provide Customer
----------
with the following CSG Telephony Services:
1. E911 PROCESSING. CSG shall provide a logical interface for routing
required data to Customer's selected E911 provider. Customer shall be
responsible for any logical interface requirements necessary for its selected
E911 provider. Customer is also responsible for any additional requirements that
are not in CSG standard package.
2. DIRECTORY LISTING INFORMATION. CSG shall provide an interface for routing
required data to Customer's selected directory listing provider. Customer shall
be responsible for any special interface requirements necessary for is selected
directory listing provider. Customer is also responsible for any additional
requirements that are not in CSG standard package.
3. SERVICE NUMBER PORTABILITY. CSG shall provide a logical interface for
routing required data to Customer's selected service number portability
provider. Customer shall be responsible for any logical interface requirements
necessary for its selected service number portability provider. Customer is also
responsible for any additional requirements that are not in CSG standard
package.
4. CARRIER ACCESS RECORD EXCHANGE (CARE). CSG shall provide a logical
interface for routing required data to Customer's selected CARE provider.
Customer shall be responsible for any logical interface requirements necessary
for its selected CARE provider. Customer is also responsible for any additional
requirements there are not in CSG standard package.
5. RATING. CSG shall classify and determine rates of message toll service
charges, local exchange charges and general exchange charges for call records
provided to CSG in accordance with the tariffs System Sites provide to CSG. From
the message toll data processed for System Sites, CSG shall extract and forward
the required data to any message processing or sampling center in accordance
with any billing and collection agreement System Sites may have with an
interexchange carrier; provided System Sites have furnished a copy of such
agreement to CSG at least sixty (60) days prior to the time such sampling
process is to occur.
6. CARRIER ACCESS BILLING. CSG shall provide carrier access billing service
for Feature Group C or Feature Group D service in accordance with the tariffs
and charges which System Sites provide to CSG. Carrier access bills will be
prepared and forwarded to the appropriate carrier or in accordance with
instructions provided by the System Sites.
7. EDIT AND REVIEW. CSG shall create a weekly edit to verify that sequence
numbers of polled data match. CSG shall verify that there are call records
comparable to the daily volume of call records expected on an exchange or
company basis. If any abnormal variation is identified by the edit or review,
CSG shall notify the general manager of System Sites, or such representative as
System Sites designate in writing to CSG, of the variation as soon as is
reasonably possible by telephone. System Site shall then be responsible for
examining its switch to determine if there is missing or incorrect data and if
there is, providing the missing or correct data to CSG. In addition, CSG shall
perform post rating edits after the toll cutoff date to determine if any
inconsistencies exist in the data.
In addition to any other Customer obligations set forth in Schedule A or the
----------
Master Agreement, Customer has the following obligations:
1. INFORMATION. System Sites shall provide CSG with any information which CSG
deems reasonably necessary to perform the services under this Schedule A. System
----------
Sites shall provide a schedule of all tariffs and service charges to be used by
CSG. In addition, System Sites shall provide the following specific information
defined in the following items:
(a) Local Exchange Charges. Any Unit Sensitive Pricing (USP) table changes
----------------------
shall be provided to CSG at least five (5) days prior to the date on which such
charges are to be applied by CSG to billing services.
(b) Intralata Optional Calling Plans. Any additions, deletions and changes to
--------------------------------
intralata optional calling plan tables shall be provided to CSG prior to the
System Site toll cutoff date. System Sites shall notify CSG as soon as possible
of the implementation of any new optional calling plans, other than AT&T Plans,
and CSG will respond to System Sites with the implementation date of the new
plan within ten (10) days of being notified by the System Sites.
(c) Rebills. Any information related to the rebilling of any intralata or
-------
interlata toll messages shall be provided to CSG at least five (5) days prior to
your toll cutoff date.
(d) AT&T Interlata Billing, Rating and Optional Calling Plan Charges. System
----------------------------------------------------------------
Sites shall notify CSG of the implementation of new or changes to existing
billing formats, rating and optional calling plans through the use of the Time
and Cost Process as defined in Exhibit B of AT&T Article 8-2 (Billing and
Collection Services Contract between System Sites and AT&T). CSG will comply
with all "Change Requests" as defined in Section 6.0 of Exhibit B of Article 8-2
on behalf of the System Sites.
15
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
EX.A-3 (PAGE 2 OF 2)
--------------------
(e) Other Carrier Interlata and Intralata Calling Plans. System Sites shall
---------------------------------------------------
notify CSG of the implementation of new or changes to existing billing formats,
rating and optional calling plans and CSG will respond to System Sites with the
implementation date of the new plan within ten (10) days of being notified by
the System Sites. Any additions, deletions and changes to intralata and
interlata optional calling plan tables shall be provided to CSG prior to the
System Sites toll cutoff date.
If CSG receives any of the information defined in Section 1(a)-(e) above later
than the defined periods, CSG will make every reasonable effort to include those
changes in the current billing. If processing for the current month has
progressed past the point at which these changes can be implemented, the changes
will be implemented for the monthfollowing the current month. All parties agree
to reasonably work together with the System Sites and the Carrier to complete
such projects and data updates in a businesslike manner.
2. DATA. System Sites shall be responsible for making all necessary "AMA"
data recorded on System Sites' switch available to CSG in the manner set forth
in this Section 2. System Sites shall notify CSG of any proposed, actual or
pending changes in the composition of the data stored on the switch of System
Sites as soon as possible prior to the change. Such notice shall be required for
any of the following:
(a) A scheduled or unscheduled software change or upgrade to the System Sites
switch and/or polling unit;
(b) Scheduled or unscheduled maintenance to the switch and/or polling unit;
(c) A scheduled or unscheduled change to the format (i.e. structure code
changes) of the recorded data;
(d) An addition or deletion of WATS recording numbers.
Such notice shall be given by calling CSG's Computer Operations Support
Department at (000) 000-0000 (extension 385) during normal business hours.
3. DATA TRANSFER. In addition to anything else set forth in this Schedule A,
----------
CSG and System Sites shall have the following responsibilities depending upon
the means by which the data to be processed is transmitted to CSG. The parties
shall initial below the method of data transfer to be used.
(a) Polling. If CSG receives the data by polling the switch of System Sites,
-------
the responsibilities shall be:
(1) CSG shall poll System Sites' switch on a scheduled basis.
(2) System Sites shall maintain their switch and connecting telephone line
such that CSG can poll the data at any time.
(3) System Sites shall retain all data on their switch for at least
forty-five (45) days to provide data redundance to the data CSG has
polled on a scheduled basis.
(b) Bulletin Board System. If System Sites transmit the data to CSG's bulletin
---------------------
board system, the responsibilities shall be:
(1) System Sites shall have the data from their switch read into a
personal compute file and then transmitted to CSG's bulletin board
system.
(2) CSG shall perform a directory function on its bulletin board system on
a scheduled basis to determine if any new files have been received.
(3) System Sites shall maintain the original magnetic tapes, on which data
was transferred from the switch, for at least sixty (60) days from the
date the data is transferred to CSG's bulletin board system.
(4) System Sites shall retransmit any data upon request from CSG.
(c) Tape. If System Sites transmit the data by sending the original magnetic
----
tape from the switch, the responsibilities shall be:
(1) System Sites shall identify, by external labels, all magnetic tapes
submitted to CSG with the name of System Site, the number of messages
on the tape and beginning and ending tapes.
(2) System Sites shall be responsible for the delivery of magnetic tapes
to CSG.
(3) CSG shall maintain a log containing the following information in
relation to any magnetic tapes received from System Sites: the date
received and the identifying matter on the external labels.
(4) CSG shall store the magnetic tapes it receives from System Sites for
sixty (60) days. After such period, CSG shall degauss and return the
tapes the System Sites.
16
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
SCHEDULE B
CSG ADVANCED BUSINESS SOLUTIONS SERVICES
----------------------------------------
1. GENERAL. Subject to the terms and conditions of the Master Agreement and
for the fees and expenses described below, Customer hereby hires CSG, and CSG
hereby agrees, to provide the design, development and/or other consulting
services described in the Statement of Works contemplated under Section 2
(collectively, the "ABS Services") to Customer as its independent contractor.
2. ABS SERVICES.
(a) REASONABLE EFFORTS. CSG will use its reasonable commercial efforts to
------------------
perform all ABS Services in a timely and professional manner satisfactory to
Customer and in accordance with the applicable Statement of Work.
(b) PROJECTS SCHEDULES. CSG and Customer will execute a schedule substantially
------------------
similar to Exhibit B-1 (the "Statement of Work") for each design, development
and/or other consulting project that Customer wants CSG to undertake. CSG and
Customer acknowledge that all Statement of Works will form an integral part of
this Schedule B.
----------
(c) LOCATION AND ACCESS. CSG may perform the ABS Services at Customer's
-------------------
premises, CSG'S premises or such other premises that Customer and CSG may deem
appropriate. Customer will permit CSG to have reasonable access to Customer's
premises, personnel and computer equipment for the purposes of performing the
ABS Services at Customer's premises.
(d) INSURANCE. CSG will be solely responsible for obtaining and maintaining
---------
appropriate insurance coverage for its activities under this Schedule B,
----------
including, but not limited to, comprehensive general liability (bodily injury
and property damage) insurance and professional liability insurance.
3. CONSIDERATION.
(a) PROJECT FEES. In consideration for performing the ABS Services, Customer
------------
will pay CSG the fees that may be contemplated under the Statement of Works (the
"Project Fees").
(b) REIMBURSABLE EXPENSES. Unless otherwise contemplated under the Statement of
---------------------
Work, Customer will reimburse CSG for the necessary and reasonable travel,
lodging and related out-of-pocket expenses that CSG may incur in performing the
ABS Services ("Reimbursable Expenses").
(c) PAYMENT. Customer will pay the Project Fees to CSG according to the
-------
applicable terms set forth in the Statement of Work. Unless otherwise
contemplated in the Statement of Work, Customer will pay CSG the Reimbursable
Expenses within thirty (30) days after the receipt of CSG's invoice and
supporting receipts. All payments will be made in U.S. dollars by check or wire
transfer to CSG's designated bank account. Any late payment will accrue interest
at the rate of 1.5% until paid in full.
(d) TAXES. CSG will specify on all invoices issued to Customer any sales, use
-----
or other tax that may be assessable in connection with this Schedule B. Customer
----------
will pay such taxes or provide CSG with any applicable certificate of exemption
acceptable to the appropriate taxing authorities.
4. CSG RIGHTS. Customer acknowledges that all patents, copyrights, trade
secrets or other proprietary rights in or to the work product that CSG may
create for Customer under this Schedule B (the "Deliverables"), including, but
----------
not limited to, any ideas, concepts, inventions or techniques that CSG may use,
conceive or first reduce to practice in connection with the ABS Services, are
and will be the exclusive property of CSG, except as and to the extent otherwise
specified in the applicable Statement of Work. During and after the term of this
Schedule B, CSG and Customer will execute the instruments that may be
----------
appropriate or necessary to give full legal effect to this Section 4.
5. DELIVERY OF ITEMS. Upon the expiration or termination of this Schedule B
----------
for any reason, Customer will promptly pay CSG the Project Fees and Reimbursable
Expenses that may be due and outstanding for the ABS Services and Deliverables
that CSG has performed, and CSG will deliver to Customer all notebooks,
documentation and other items that contain, in whole or in part, any
Confidential Information that Customer disclosed to CSG in performance of the
ABS Services under this Schedule B.
----------
6. TERM. The term of this Schedule B shall continue indefinitely unless
----------
earlier terminated pursuant to Section 20 of the Master Agreement.
Agreed and accepted this 27th day of Sept. 1996, by:
CSG SYSTEMS, INC.("CSG") VENTURES IN COMMUNICATIONS RMTS d/b/a Telcom Plus
("Customer")
By: /s/ Xxxxxx X. Xxxxxx By: /s/ Xxxxxxx X. Xxxxxxx
--------------------- -----------------------
EXHIBIT B-1........ SAMPLE STATEMENT OF WORK
EXHIBIT B-2........ STATEMENT OF WORK - Integration of Operational Systems with
CCS/ACSR
17
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
EXHIBIT B-1
STATEMENT OF WORK (sample)
THIS STATEMENT OF WORK is made as of _____________199__, between CSG
SYSTEMS, INC. ("CSG"), and Ventures In Communications RMTS d/b/a TelCom Plus
("Customer"), pursuant to Schedule B of the Master Agreement that CSG and
----------
Customer executed as of ____________, 199__, and of which this Statement of Work
forms an integral part.
OBJECTIVE:
---------
PROCEDURES:
----------
TIMETABLE: Commencement Date: _______________.
---------
Completion Date: _________________.
DELIVERABLES:
------------
PROJECT FEES AND PAYMENTS TERMS:
-------------------------------
IN WITNESS WHEREOF, CSG and Customer cause this Statement of Work to be
duly executed below.
CSG SYSTEMS, INC. ("CSG") VENTURES IN COMMUNICATIONS RMTS d/b/a TelCom Plus
("Customer")
By:_________________________ By:_________________________
Name:_______________________ Name:_______________________
Title:______________________ Title:______________________
Date:_______________________ Date:_______________________
18
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
STATEMENT OF WORK
THIS STATEMENT OF WORK is made as of 9/27 1996, between CSG Systems, Inc.
----
("CSG"), and Ventures In Communications RMTS d/b/a Telcom Plus ("Customer"),
pursuant to Schedule B of the Master Agreement that CSG and Customer executed as
----------
of 9/27, 1996, and of which this Statement of Work forms an integral part.
----
1. TITLE: Integration of Operational Systems with CCS/ACSR
-----
2. OBJECTIVE: To ensure successful implentation of an integrated customer
---------
management system, it is necessary to integrate the financial and network
management systems with the customer care and billing system (CCS/ACSR).
3. PROCEDURES: ABS will work with Telcom Plus and Mid Atlantic Cable to define
----------
the business requirements and processes involved in integrating a network
management system, and integrating the network management system with CCS/ACSR.
ABS will assist Telecom Plus in:
. Determining network requirements, such as alarm information, mean time
between failure, mean time between repair, asset provisioning, and asset
tracking.
. Determining requirements for feeding network management system alarms to
the CCS/ACSR system.
. Selecting vendors providing the required pieces of network management.
. Selecting vendors providing the required pieces of asset management.
. Selecting vendors providing network interface units.
. Selecting vendors providing trouble ticket management.
. Overall program management.
ABS will work with Telcom Plus to define the business requirements and processes
involved in integrating financial management packages. ABS will assist Telcom
Plus in:
. Determining requirements for feeding CCS/ACSR financial information into
the Vencom and Mid-Atlantic Cable financial systems.
. Determining requirements for integrating the disparate financial systems
into one financial package for Telcom Plus and Mid-Atlantic cable.
4. DELIVERABLES.: The deliverable for each portion of the project will be the
------------
Business Requirements and Definitions Document.
5. TIMETABLE: Estimated effort is 75 days.
---------
Commencement Date: October 2, 1996.
----------------
Completion Date: To Be Determined.
-----------------
6. FEES: Customer will be billed at *** per day, plus reasonable and customary
----
expenses, payable monthly.
IN WITNESS WHEREOF, CSG and Customer cause this Statement of Work to be duly
executed below.
CSG SYSTEMS, INC. ("CSG") VENTURES IN COMMUNICATIONS RMTS d/b/a TelCom Plus
("Customer")
By: /s/ Xxxxxx X. Xxxxxx By: /s/ Xxxxxxx X. Xxxxxxx
---------------------- ------------------------
Name: Xxxxxx X. Xxxxxx Name: Xxxxxxx X. Xxxxxxx
-------------------- ----------------------
Title: President Title: President
------------------- ---------------------
Date: 10/1/96 Date: 9/27/96
-------------------- ----------------------
19
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
SCHEDULE C
CCS PRODUCTS SOFTWARE LICENSE
-----------------------------
CSG VANTAGE(TM), ASCR(TM), CIT(TM), SCRIPTING(TM) AND CSG TELEPHONY
1. LICENSE. CSG hereby grants Customer, and Customer hereby accepts from CSG,
a non-exclusive, non-transferable and perpetual right to use the software
products known as CSG Vantage, ACSR, CIT, Scripting, Computer Based Training and
CSG Telephony for use with the CCS Services described in Section 2 below (the
"CCS Products") in the designated environment described in Section 3 below (the
"Designated Environment"), for the fees set forth in Schedule F and subject to
the terms and conditions specified below and in the Master Agreement.
2. CCS PRODUCTS. "CCS Products" as described in the Product Schedule attached
hereto as Exhibit C-1 includes (i) the machine-readable object code version of
CSG Vantage, ACSR, CIT, Scripting, Computer Based Training and CSG Telephony
software (the "Software"), whether embedded on disc, tape or other media; (ii)
the published user manuals and documentation that CSG may make generally
available for the Software (the "Documentation"), (iii) the fixes, updates,
upgrades or new versions of the Software or Documentation that CSG may provide
to Customer under this Schedule C (the "Enhancements") and (iv) any copy of the
Software, Documentation or Enhancements. Nothing in this Schedule C will entitle
Customer to receive the source code of the Software or Enhancements, in whole or
in part.
3. DESIGNATED ENVIRONMENT. "Designated Environment" means the combination of
the other computer programs and hardware equipment CSG specified for use with
the CCS Products as set forth in Exhibit C-2, or otherwise approved by CSG in
writing for Customer's use with the CCS Products at the system sites set forth
on Exhibit C-1 (the "System Locations"). Customer may use the CCS Products only
in the Designated Environment and will be solely responsible for upgrading the
Designated Environment to the specifications that CSG may provide from time to
time. If Customer fails to do so, CSG will have no obligation to continue
maintaining and supporting the CCS Products. CSG shall certify the Designated
Environment prior to the commencement of CSG's obligations under this Schedule
C, including its obligations to maintain and support the CCS Products. Any other
use or transfer of the CCS Products will require CSG's prior approval, which may
be subject to additional charges.
4. USE. Customer may use the CCS Products only in object code form on the
workstations set forth on Exhibit C-1 and in the Designated Environment and at
the System Locations, and only for the term set forth below, and only for
Customer's own internal purposes and business operations with the CCS Services
for providing accounting and billing services to its cable subscribers. In
addition to the Incorporated Third Party Software, if third party products are
provided to Customer as part of the CCS Products, by opening the package
containing the third party product or downloading it, Customer agrees to be
bound by the terms of the third party's standard license. Customer will not use
the CCS Products to provide any such service to or on behalf of any third
parties in a service bureau capacity and will not permit any other person to use
the CCS Products, whether on a time-sharing, remote job entry or other multiple
user arrangement. Customer will not install the Software, Enhancements or
Customization on a network or other multi-user computer system unless otherwise
specified in the Exhibits to this Schedule, in which case the Designated
Environment may be used to provide database or file services to other of
Customer's computers across the network, up to the number of workstations
specified in Exhibit C-1. Customer may make only one back-up archival copy of
the Software, Enhancements or Customization. Customer will reproduce all
confidentiality and proprietary notices on each of these copies and maintain an
accurate record of the location of each of these copies. Customer will not
otherwise copy, translate, modify, adapt, decompile, disassemble or reverse
engineer the CCS Products, except as and to the extent expressly authorized by
applicable law.
5. MAINTENANCE AND SUPPORT.
(a) Maintenance and Support. Following expiration of the Warranty Period, CSG
----------------------------
will provide Customer the Support and maintenance as described on Exhibit C-3
(the "Support Services"). Any telephone consultation may be provided remotely by
telephone, fax or other electronic communication during CSG's normal business
hours. Customer will bear all telephone and other expenses that it may incur in
connection with CSG's Support Services. Annual Maintenance does not include
maintenance and support of the Incorporated Third Party Software or any other
third party software except to the extent set forth in Schedule H.
----------
(b) Optional Support. At Customer's request, CSG may agree to provide and at
---------------------
CSG's discretion, CSG may offer Customer additional Support Services or other
support, including but not limited to, the optional support services listed on
Exhibit C-3, at CSG's then current price or charge.
20
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
(c) Limitation. Enhancements in this Schedule C will not include any upgrade or
----------
new version of the CCS Products that CSG decides, in its sole discretion, to
make generally available as a separately priced item. This Schedule C will not
require CSG to (i) develop and release Enhancements (ii) customize the
Enhancements to satisfy Customer's particular requests or (iii) obtain
Enhancements to any third party product. If an Enhancement replaces the prior
version of the CCS Product, Customer will destroy such prior version and all
archival copies upon installing the Enhancement.
6. TERM. This Schedule C shall be effective from the Effective Date as defined
in the Master Agreement and will remain in effect thereafter indefinitely unless
terminated pursuant to Section 20 of the Master Agreement.
AGREED AND ACCEPTED THIS 27TH DAY OF SEPT., 1996, BY:
CSG SYSTEMS, INC. ("CSG") VENTURES IN COMMUNICATIONS RMTS D/B/A TELCOM PLUS
("Customer")
By: /s/ Xxxxxx X. Xxxxxx By: /s/ Xxxxxxx X. Xxxxxxx
------------------------ ----------------------------
EXHIBIT C-1 PRODUCT SCHEDULE
EXHIBIT C-2 DESIGNATED ENVIRONMENT
EXHIBIT C-3 INSTALLATION, MAINTENANCE AND SUPPORT
21
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
EXHIBIT C-1
VANTAGE/TELEPHONY/ACSR/CIT/SCRIPTING/CBT
----------------------------------------
PRODUCT SCHEDULE
Software:
---------
TELEPHONY-
CSG Telephony is offered with ACSR to provide customer management for telephone
customers. With CSG Telephony, both cable and telephone services may be managed
by a single customer management package. Included in CSG Telephony are
integrated ordering and manual provisioning, telephone number assignment, usage
billing for a single xxxx of multiple products, product packaging and pricing,
E911, directory listing updates, CARE and service number portability.
CSG VANTAGE-
Vantage is a database which enables Customer to evaluate product and service
performance, conduct customer analysis and lifetime values, and transform raw
data into real-time reports and graphs.
ADVANCED CUSTOMER SERVICE REPRESENTATIVE (ACSR)-
ASCR is a graphical user interface for CSG's CCS service bureau subscriber
management system. ACSR significantly reduces training time and eliminates the
need for CSR's to memorize transactions and codes. CSRs instead are allowed
easily to access reference tools, help screens and customer data. As companies
consolidate and cluster disparate systems with different codes and procedures,
ASCR ensures the accounts can be serviced by the same CSR. ASCR also enables
CSR's to communicate with one another through a self contained messaging system.
ASCR is designed so that module based functionality such as CIT and Scripting
can be added as needed.
CUSTOMER INTERACTION TRACKING (CIT)-
CIT is a module offered with ASCR that provides enhanced methods for tracking
the interaction with the customer base. It provides note taking functionality as
well as an interaction history feature that allows specific actions to be
recorded in a transaction history log. CIT also allows for the scheduling of
customer call backs. These call backs can be reviewed by management as well as
moved between CSR's.
SCRIPTING-
Scripting allows companies to create specific scripts for common situations that
help CSR'S relay consistent messages across the customer base. These scripts can
apply to trouble-shooting activities where a CSR starts with a general problem
and successfully selects the appropriate response and solution. The scripts can
also apply to marketing situations where a CSR can successfully up-sell or
cross-sell customers.
COMPUTER BASED TRAINING FOR ASCR,CIT AND SCRIPTING (Note: Notwithstanding
Section 15(a) of the Master Agreement, CSG provides no indemnification for
intellectual property infringements with respect to Computer Based Training).
________________________________________________________________________________
System Site(s) and Number of Workstations:
-----------------------------------------
Number of
---------
Site Workstations
---- ------------
Xxxxx, Xxxxxxxx 00
Delivery Date:
-------------
Vantage - TBD
ACSR, CIT, Scripting - TBD
Computer Based Training - TBD
Telephony - TBD
22
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
EXHIBIT C-2 (page 1 of 4)
TELEPHONY/VANTAGE/ACSR/CIT/SCRIPTING
------------------------------------
DESIGNATED ENVIRONMENT
CSG TELEPHONY:
-------------
Workstations
------------
Compaq Prolinea 5166 4x4 Model 1200 Pentium (32 MB RAM, Windows NT V3.51)
IBM XX000 000XXx Xxxxxxx (32 MB RAM, Windows NT V3.51)
Minimum video resolution supported, 1024x768x256 colors, small font, 1.2GB Hard
Drive
Minimum 15" SVGA monitor
Workstation Software
--------------------
Microsoft Windows NT V3.51 (with Service Pack 4 applied)
NetManage Swift 2.0 (3270 Emulator) or Chameleon NFS 5.0
Oracle SQL Forms 4.5.7.0.10 for NT Runtime
Oracle SQl Net 2.2.2.1.0 for NT Runtime
Servers
-------
Sun Xxxxx 00
Xxx Xxxxx 0000X
Server model, number of CPU's, memory, and disk storage requirements are based
on Customer sizing
Server Software
---------------
Minimum 8GB hard drive
Brixton PU2.1 for Solaris 2.5 v3.0.5
Solaris V2.5
Oracle Version 7.3.2 Runtime
Tuxedo V6.1
EPM (UNIVISION) V3.0.3
Sterling CONNECT:Direct Software V.1.4.0 (for 911 interface)
Postal Soft V5.00a rev3 for parsing address for E911 interface
Hylafax freeware V4.0
Platinum/Autopsys Agent V3.3 release 5
Samba V1.9.15 p8
Brixton 3270 Client for Solaris 2.5 (v2.3.0.10) 1 copy
Concentrators
-------------
Bay Networks (Synoptics) 2813-04 (managed 16-port ethernet hub)
Bay Networks (Synoptics) 2803 (non-managed 16-port ethernet hub)
Bay Networks (Synoptics) 2712B-04 (managed 16-port token ring hub)
Bay Networks (Synoptics) 2702-C (non-managed 16-port token ring hub)
Network Card Device
-------------------
3 Com Etherlink III 3C509
Sun Quad Ethernet Card
Aurora Technologies Multiport 400S A/Sync Series
100 MB Fast Ethernet card
Printers
--------
IBM 4226 (533cps)
IBM 6408 (800 LPM)
Hewlett Packard LaserJet4
Hewlett Packard Jet Direct EX
23
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
EXHIBIT C-2 (PAGE 2 OF 4)
Routers
-------
Cisco 2500
Cisco 4000
Cisco 7000
Rockwell NetHopper
Cisco Software
--------------
Version 9.1.4 Release 6
Version 10.0 Release 3
Version 10.0 Release 5
Nethopper Software
------------------
Version 4.03
VANTAGE:
-------
PC Hardware/Software Requirements
---------------------------------
Minimum PC requirements:
IBM or Compaq 486DX 33MHz, 8meg.RAM, 340 megabyte hard drive
Recommended PC requirements:
IBM or Compaq Pentium 90Mhz or better, 16 meg. RAM or better, 870
megabyte hard drive or larger.
PC OS; MD DOS 6.2x with Windows 3.1x, or *Windows 95, or *Windows NT
EDA/Link for Windows 2.2 or higher
EDA ODBC Extender - 2.0 or higher (packaged with EDA/Link)
Forest & Trees 3.x
Attachmate's Extra! Mainframe for Windows 3.5 or higher, or
Xxxx Workstation for Windows - 2.0 or higher (current version recommended)
Connectivity Requirements
--------------------------
. IBM 3174 Controller or
. Novell OS version 3.1 or greater on a Token Ring or Ethernet LAN.
. The 3270 Gateway must be an Attachmate SAA Gateway or an IPX/SPX Novell SAA
Gateway. If Novell version is 1.2 and you will use Attachmate's Extra!
Mainframe for Windows, you must use a version prior to extra! for Windows
4.1. Novell SAA Gateway version 2.0 or higher will require Attachmate's
Extra! Mainframe for Windows 4.1 or higher.
. If Customer currently has a network that is not Novell, or a gateway that is
not Novell or Attachmate, chmate, the LAN and
gateway can be tested for possible certification.
Using Vantage in the ACSR Product environment
--------------------------------------------
The ACSR product runs on an IP LAN with a SUN Server. A Brixton gateway on the
SUN Server is used to provide the Vantage Host link. When running Vantage in
that environment, Brixton TN3270 applications run on the SUN Server and Extra!
Mainframe for Windows is configured for a TN3270 network connection versus an
SAA gateway or SNA gateway. ACSR currently runs 16 bit PC OS only. ACSR required
OS is Microsoft Windows v3.11. If the Vantage PC will be used in the ACSR
environment, the ACSR PC Workstation Requirements should be used for both
Vantage and ACSR. Vantage will only run on a PC workstation.
________________________________________________________________________________
ACSR/CIT/Scripting:
------------------
Workstations
------------
Compaq Prolinea 5166 4x4 Model 1200 Pentium, 16MB RAM, MSDOS 6.22
IBM XX000 000XXx Xxxxxxx, 16MB RAM, IBM DOS 6.3
SparcStation 4, 24MB RAM minimum, Solaris 2.4
SparcStation 5/70MHz,16MB RAM, Solaris 2.3
Minimum 16MB required to run ACSR on a Windows workstation
300MB of free hard drive space required to run ACSR on a Windows workstation
Minimum 540MB hard drive required to run ACSR on SparcStation workstation
Minimum video resolution supported 1024x768x256 colors, small font Minimum 15"
SVGA monitor
24
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
EXHIBIT C-2 (PAGE 3 OF 4)
Workstation Software
--------------------
Microsoft Windows V3.11
Chameleon NFS (Version 4.6)
Brixton 3270 client for Windows (Version 3.0.0.6)
Additional Workstation Software to Support Scripting
----------------------------------------------------
Oracle SQL *NET Version 2 (Used for PC's that run Script Designer)
Additional Workstation Software to Support CIT
----------------------------------------------
Tuxedo (Version 4.2.2)
Servers
-------
SUN XXXXX 00
XXX XXXXX 0000X
This configuration must be made on a case-by-case basis.
Memory requirements for the server are based on the number of ACSR users,
minimum 64MB
Minimum 2GB disk required in server; minimum 4GB disk if running CIT or
Scripting
Server Software
---------------
Solaris V2.5
Brixton Server PU2.1 for Solaris 2.5 (Version 2.3.2)
Brixton 3270 Client for Solaris 2.5 (Version 2.3.0.10)
Hewlett Packard Unix Jet Direct interface software
Additional Server Hardware & Software to Support Scripting
----------------------------------------------------------
Minimum 2 GB hard drive
Oracle (Version 7.1.6)
UniVision (Version 2.1.4); DBVision & Server Vision
Additional Server Hardware & Software to Support CIT
----------------------------------------------------
Minimum 2 GB hard drive
Oracle (Version 7.1.6)
Tuxedo (Version 4.2.2)
UniVision (Version 2.1.4); DBVision & ServerVision
Concentrators
-------------
BayNetworks (Synoptics) 2813-04 (managed 16-port ethernet hub)
BayNetworks (Synoptics) 2803 (non-managed 16-port ethernet hub)
BayNetworks (Synoptics) 2712B-04 (managed 16-port token ring hub)
BayNetworks (Synoptics) 27062B-C (non-managed 16-port token ring hub)
Network Cards/Devices
---------------------
3Com Etherlink III 3C509
SUN Quad Ethernet card
Hewlett Packard Jet Direct EX
Aurora Technologies Multiport 400S A/Sync Series
Printers
--------
IBM 4226 (533 cps)
IBM 6408 (800 LPM)
Hewlett Packard LaserJet4
Routers
-------
Cisco 2500
Cisco 4000
Cisco 7000
Rockwell NetHopper
25
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
EXHIBIT C-2 (page 4 of 4)
Cisco software supported: Version 9.14 Release 6
Version 10.0 Release 3
Version 10.0 Release 5
NetHopper software supported: Version 4.03
________________________________________________________________________________
26
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
EXHIBIT C-3 (PAGE 1 OF 2)
TELEPHONY/VANTAGE/ACSR/CIT/SCRIPTING
------------------------------------
SOFTWARE INSTALLATION, MAINTENANCE AND SUPPORT
TELEPHONY INSTALLATION AND TRAINING SERVICES:
--------------------------------------------
Customer start-up services as set forth in Exhibit A-2
Configuration validation & testing (excluding ACSR)
NOTE: ACSR and ESP are required with use of CSG Telephony Services.
________________________________________________________________________________
VANTAGE INSTALLATION SERVICES:
-----------------------------
The following services will be provided by CSG with respect to start-up of the
Vantage product.
1. Initial load of the Vantage data base.
2. Unlimited phone support for installation of hardware and software that is
certified by CSG Systems, Inc.
3. For non-certified environments, CSG Systems, Inc. will provide the necessary
phone support to determine if the non-certified environment can or should be
certified
4. If the environment is deemed certifiable, the costs associated with
certifying the environment will be communicated to the customer.
5. On-site assistance by CSG can be provided upon customer request.
VANTAGE TRAINING SERVICES:
-------------------------
1. Basic Vantage training at a regular scheduled Omaha training class, as space
permits.
2. Basic Vantage training at a scheduled regional training class, as space
permits.
3. Basic Vantage training at a customer requested time and/or location is
available on request.
VANTAGE MAINTENANCE AND SUPPORT:
-------------------------------
The following services will be provided by CSG for all Vantage users:
1. Telephone consultation for trained users for questions and problems regarding
Vantage.
2. Up to one (1) hour of telephone consultation for troubleshooting a previously
certified hardware/software environment.
3. Attendance at regularly scheduled basic and advanced Vantage training classes
offered in Omaha or at a scheduled regional training location, as space
permits.
4. Daily updates to the Vantage database.
5. Storage of thirteen (13) months of financial data.
OPTIONAL SERVICES FOR VANTAGE:
-----------------------------
The following additional services are also available to Vantage customers:
1. Static Database - 10 CSG month-end loaded tables; one time set-up, monthly
load, monthly disk storage.
2. Monetary Transactions - All system and manually generated monetary
transactions; one time set-up, monthly load, monthly disk storage.
3. Additional Work Order History - Storage of work order history beyond the
standard two years; one time set-up, monthly load, monthly disk storage.
4. Scheduling Calender - A summary of the scheduling calendar updated three
times per day; one time set-up, monthly load, monthly disk storage.
5. Cluster Coding - Annual subscription
6. Query Building - Consulting services for developing new queries.
7. Additional Training - Training beyond training provided in Schedule F.
----------
8. Systems Integration and Support
-Certifying non-certified hardware/software environment
-Troubleshooting existing hardware/software environment (first hour is free
for certified environments)
-On-site support as requested by customer
9. Output Charges
EXHIBIT C-3 (PAGE 2 OF 2)
--------------------------------------------------------------------------------
ACSR INSTALLATION SERVICES INCLUDE:
-----------------------------------
Initial site visit/survey
Site network diagram
Systems admin training
1 day onsite installation assistance
1 day user business start-up assistance from business project manager
1 day user training
ACSR MAINTENANCE AND SUPPORT:
-----------------------------
Customer support is provided during CSG's customer service hours for support of
questions, functionality, workflow, training, and non-catastrophic software
defects. System support of ACSR is provided as part of the CCS Services for
problems resulting from defects in ACSR. If Customer does not have a certified
Designated Environment or Customer has modified the network, third party
software, third party hardware or Products, customized support is provided for
$125.00/hour under a Schedule B Statement of Work (or an optional $2500.00/month
----------
support is available covering up to fifty (50) hours of support).
OPTIONAL SERVICES FOR ACSR:
---------------------------
LAN Cabling
Workstation, LAN Hub 1, Router, Modem and Printer Install
User Guides - Paper
User Guides - Electronic w/right to copy (annual)
User Guide Right to Copy - Paper (annual)
Annual Fee for User Guide Updates - Paper
Custom Technical Support - Hourly
Custom Technical Support - Monthly contract
Additional User Training - Up to 8 Students
Hourly Technical Support, Consulting, Systems Integration
AOI API License Fee (per application interfaced)
AOI API Annual Maintenance Fee (per application interfaced
--------------------------------------------------------------------------------
NOTE: The maintenance and support for third party products, including any
Incorporated Third Party Products, is provided by the licensor of those
products. Although CSG may assist in this maintenance and support, CSG will have
no liability with respect thereto and Customer must look solely to the licensor.
The third party maintenance fees are subject to adjustment from time to time due
to changes by the third party vendor.
28
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
SCHEDULE F
----------
MASTER FEE SCHEDULE
-------------------
INDEX
1................ CCS Services
2................ CCS Products
3................ Print and Mail Services
4................ Data Communications Pricing
1
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
1. CCS SERVICES FEES
--------------------
Basic Monthly Subscriber Charge - ***
-------------------------------------------------------------------------------
SYSTEM SIZE INCREMENTAL DISCOUNTS ACCUMULATIVE DISCOUNT
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
0 - 4,999 *** ***
-------------------------------------------------------------------------------
5,000 - 9,999 *** ***
-------------------------------------------------------------------------------
10,000 - 24,999 *** ***
-------------------------------------------------------------------------------
25,000 - 49,999 *** ***
-------------------------------------------------------------------------------
50,000 - 99,999 *** ***
-------------------------------------------------------------------------------
100,000 - 199,999 *** ***
-------------------------------------------------------------------------------
200,000 - up *** ***
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
MSO SIZE INCREMENTAL DISCOUNTS ACCUMULATIVE DISCOUNT
-------------------------------------------------------------------------------
0 - 99,999 *** ***
-------------------------------------------------------------------------------
100,000 - 249,999 *** ***
-------------------------------------------------------------------------------
250,000 - 499,999 *** ***
-------------------------------------------------------------------------------
500,000 - 999,999 *** ***
-------------------------------------------------------------------------------
1,00,000 - up *** ***
-------------------------------------------------------------------------------
Monthly Per System/Principle Charge ***
BASIC PROCESSING RELATED SERVICES
Basic processing related services fee include the following:
------------------------------------------------------------
. Three years of work order history
. All transactions posting to accounts
. All on-line transactions
. All basic subscriber accounts on file
. Up to four (4) work orders on file per subscriber
. Up to 25% inactive subscriber accounts on file
. Up to six (5) SIS statements stored on file
. Up to twenty-five (25) SIS details stored on file
. Up to four (4) SIS memos stored on file
. Addressability function (excluding converter inventory and pay-per-view)
. Credit and collection function (excluding mailing services)
. Work order and service call repair function (excluding forms)
. Financial reports
. Management/audit trail reporting
. User Data File parameter changes
. Service code rate changes
. Individualized customer service support
. Cycle billing function - with up to 28 billing cycles
. Real time USPS Zip + 4 address zip code verification function
. Software release enhancements accompanied by user documentation and updates
. User group participation
. Technical network support 24 hours per day
. Production reports package (over 260 reports available) and report spool
functions
. Guaranteed performance standards
. Ongoing customer analysis and training support
2
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
On-Line Allowance And Overage Charges:
------------------------------------------------------------------
Item Monthly On-Line Monthly Per
Allowance Per Subscriber Overage Charge
------------------------------------------------------------------
A. Work Orders on file *** ***
------------------------------------------------------------------
B. Statements stored on-line *** ***
------------------------------------------------------------------
C. Details stored on-line *** ***
------------------------------------------------------------------
D. Memos stored on-line *** ***
------------------------------------------------------------------
E. Inactive subscribers on file *** ***
------------------------------------------------------------------
CCS ANCILLARY SERVICE FEES
---------------------------
--------------------------------------------------------------------------------------------------------
Ancillary Service Fees
--------------------------------------------------------------------------------------------------------
ITEM ONE TIME MONTHLY MONTHLY
CHARGE PER CHARGE CHARGE PER PER ITEM
SYSTEM PER SYSTEM SUBSCRIBER
--------------------------------------------------------------------------------------------------------
I. REPORTING & DECISION
SUPPORT SERVICES
--------------------------------------------------------------------------------------------------------
A. Microfiche
--------------------------------------------------------------------------------------------------------
A. Originals ***
--------------------------------------------------------------------------------------------------------
B. Duplicates ***
--------------------------------------------------------------------------------------------------------
B. Selects
--------------------------------------------------------------------------------------------------------
(1). Set-up fee per report ***
--------------------------------------------------------------------------------------------------------
(2). Records read ***
--------------------------------------------------------------------------------------------------------
(3). Records accepted ***
--------------------------------------------------------------------------------------------------------
(4). Records spooled ***
--------------------------------------------------------------------------------------------------------
(5). Auto dialer
--------------------------------------------------------------------------------------------------------
a. Records read ***
--------------------------------------------------------------------------------------------------------
b. Minimum charge per report ***
--------------------------------------------------------------------------------------------------------
c. Maximum charge per report ***
--------------------------------------------------------------------------------------------------------
II. FINANCIAL SERVICES
--------------------------------------------------------------------------------------------------------
A. Credit Card Processing
--------------------------------------------------------------------------------------------------------
(1). Start up fee ***
--------------------------------------------------------------------------------------------------------
(2). Maintenance fee ***
--------------------------------------------------------------------------------------------------------
(3). Accepted transaction fee
--------------------------------------------------------------------------------------------------------
0-1,000 transactions ***
--------------------------------------------------------------------------------------------------------
1,001-2000 transactions ***
--------------------------------------------------------------------------------------------------------
2,001-3,000 transactions ***
--------------------------------------------------------------------------------------------------------
3,001-4,000 transactions ***
--------------------------------------------------------------------------------------------------------
4,001-5,000 transactions ***
--------------------------------------------------------------------------------------------------------
5,001 and up transactions ***
--------------------------------------------------------------------------------------------------------
B. Collections Quote
--------------------------------------------------------------------------------------------------------
III. OTHER ANCILLARY SERVICES
--------------------------------------------------------------------------------------------------------
A. Equipment Inventory
--------------------------------------------------------------------------------------------------------
1. Non-addressable converters ***
--------------------------------------------------------------------------------------------------------
2. Addressable converters ***
--------------------------------------------------------------------------------------------------------
3. Other non-addressable ***
--------------------------------------------------------------------------------------------------------
B. Tape transmission (lockbox)
--------------------------------------------------------------------------------------------------------
1. Per remittance processor ***
--------------------------------------------------------------------------------------------------------
2. Lockbox reversal ***
--------------------------------------------------------------------------------------------------------
C. Audio response units
--------------------------------------------------------------------------------------------------------
1. Start up fee (per billable subscriber) ***
--------------------------------------------------------------------------------------------------------
*** maximum, *** minimum
3
CONFIDENTIAL AND PROPRIETARY INFORMATION -FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
--------------------------------------------------------------------------------------------------------
Ancillary Service Fees
--------------------------------------------------------------------------------------------------------
ITEM ONE TIME MONTHLY MONTHLY
CHARGE PER CHARGE CHARGE PER PER ITEM
SYSTEM PER SYSTEM SUBSCRIBER
--------------------------------------------------------------------------------------------------------
2. Access fee ***
--------------------------------------------------------------------------------------------------------
3. Transaction charge (per PPV item) ***
--------------------------------------------------------------------------------------------------------
D. Automatic Number Identification (ANI)
--------------------------------------------------------------------------------------------------------
1. Start up fee (per billable subscriber) ***
--------------------------------------------------------------------------------------------------------
*** maximum, *** minimum
--------------------------------------------------------------------------------------------------------
2. Access fee ***
--------------------------------------------------------------------------------------------------------
3. Transaction fee (per PPV item) ***
--------------------------------------------------------------------------------------------------------
4. Transaction fee with confirmation ***
--------------------------------------------------------------------------------------------------------
5. Zenith Phonevision ***
--------------------------------------------------------------------------------------------------------
6. Upgrade from standard ANI to Televue ***
ANI with confirmation
--------------------------------------------------------------------------------------------------------
7. Local to centralized conversion ***
--------------------------------------------------------------------------------------------------------
E. Autopackaging (maximum ***) ***
--------------------------------------------------------------------------------------------------------
F. Pay Per View
--------------------------------------------------------------------------------------------------------
1. PPV events (per event) ***
--------------------------------------------------------------------------------------------------------
2. Build events, per supplier tape
--------------------------------------------------------------------------------------------------------
a. Stand alone ***
--------------------------------------------------------------------------------------------------------
b. With Auto Auth codes ***
--------------------------------------------------------------------------------------------------------
c. Auto Auth codes only ***
--------------------------------------------------------------------------------------------------------
3. Event Schedule download *** ***
--------------------------------------------------------------------------------------------------------
4. Output of Authorization Profiles ***
--------------------------------------------------------------------------------------------------------
G. Account number format change* ***
--------------------------------------------------------------------------------------------------------
H. Addition for a system, principle or agent*
--------------------------------------------------------------------------------------------------------
1. Setup of new system ***
--------------------------------------------------------------------------------------------------------
2. Setup of new principal/agent ***
--------------------------------------------------------------------------------------------------------
3. Add new agents (up to 10) ***
--------------------------------------------------------------------------------------------------------
I. Equipment Interfaces
--------------------------------------------------------------------------------------------------------
1. Startup/conversion for:*
--------------------------------------------------------------------------------------------------------
a. Xxxxxxx AH-4, -4E or -8 ***
--------------------------------------------------------------------------------------------------------
b. Xxxxxxx XX-X, XXX 0000, ACC ***
2000 or ACC 4000
--------------------------------------------------------------------------------------------------------
c. Xxxxxxx XX-0, -0, or -2E ***
--------------------------------------------------------------------------------------------------------
d. Scientific Atlanta SM III, IV or V ***
--------------------------------------------------------------------------------------------------------
e. Tocom ***
--------------------------------------------------------------------------------------------------------
f. Zenith intel, PC or HP 1000 ***
--------------------------------------------------------------------------------------------------------
g. DCR (ARC 1000) ***
--------------------------------------------------------------------------------------------------------
h. Pioneer M1 M2 M3 or M5 ***
--------------------------------------------------------------------------------------------------------
i. SA IPPV ***
--------------------------------------------------------------------------------------------------------
j. Pioneer IPPV ***
--------------------------------------------------------------------------------------------------------
k. Jerrold IPPV ***
--------------------------------------------------------------------------------------------------------
l. Tocom IPPV ***
--------------------------------------------------------------------------------------------------------
m. Zenith Phonevision or IPPV ***
--------------------------------------------------------------------------------------------------------
n. IPPV add-on for existing customer ***
--------------------------------------------------------------------------------------------------------
o. DCR for existing Xxxxxxx AH4-E ***
customer
--------------------------------------------------------------------------------------------------------
p. Upgrade-same vendor-multiple ***
controllers
--------------------------------------------------------------------------------------------------------
q. Hardware/software upgrades - ***
--------------------------------------------------------------------------------------------------------
4
CONFIDENTIAL AND PROPRIETARY INFORMATION -FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
--------------------------------------------------------------------------------------------------------
Ancillary Service Fees
--------------------------------------------------------------------------------------------------------
ITEM ONE TIME MONTHLY MONTHLY
CHARGE PER CHARGE CHARGE PER PER ITEM
SYSTEM PER SYSTEM SUBSCRIBER
--------------------------------------------------------------------------------------------------------
same vendor
--------------------------------------------------------------------------------------------------------
r. Hardware/software change - ***
different vendor (if one-way)
--------------------------------------------------------------------------------------------------------
s. Hardware/software change - ***
different vendor (if PPV)
--------------------------------------------------------------------------------------------------------
t. PCB change ***
--------------------------------------------------------------------------------------------------------
u. Fleet management *** ***
--------------------------------------------------------------------------------------------------------
J. Conversion/Implementation customer Based on quote
preparation (per system)
--------------------------------------------------------------------------------------------------------
K. Documentation
--------------------------------------------------------------------------------------------------------
1. Cable user guides (4 volumes) ***
--------------------------------------------------------------------------------------------------------
2. Cable user date file (1 volume) ***
--------------------------------------------------------------------------------------------------------
L. File maintenance (each request) Quote
--------------------------------------------------------------------------------------------------------
M. Special reports (each request)
--------------------------------------------------------------------------------------------------------
1. Duplicate terminal address reports ***
--------------------------------------------------------------------------------------------------------
2. Duplicate house address report ***
--------------------------------------------------------------------------------------------------------
3. Duplicate house/sub compare report ***
--------------------------------------------------------------------------------------------------------
4. Duplicate sub/converter compare report ***
--------------------------------------------------------------------------------------------------------
5. Duplicate phone report ***
--------------------------------------------------------------------------------------------------------
6. Month-end printed at CSG ($250 minimum ***
/mo.)
--------------------------------------------------------------------------------------------------------
7. Trouble call reports ***
--------------------------------------------------------------------------------------------------------
8. Financial reports (CPSM 318) ***
--------------------------------------------------------------------------------------------------------
N. Tape Requests (per request) ***
--------------------------------------------------------------------------------------------------------
O. PC Software
--------------------------------------------------------------------------------------------------------
1. Data formatter
--------------------------------------------------------------------------------------------------------
a. First copy ***
--------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------
b. Additional copies (each) ***
--------------------------------------------------------------------------------------------------------
2. Conversion/Implementation software
--------------------------------------------------------------------------------------------------------
a. First copy ***
--------------------------------------------------------------------------------------------------------
b. Additional copies (each) ***
--------------------------------------------------------------------------------------------------------
P. User data/report data files - special
services
--------------------------------------------------------------------------------------------------------
1. Late user data file cards ***
--------------------------------------------------------------------------------------------------------
2. Late reports data file cards ***
--------------------------------------------------------------------------------------------------------
3. Late statement message card ***
--------------------------------------------------------------------------------------------------------
4. Special user data file build ***
--------------------------------------------------------------------------------------------------------
5. Special reports data file build ***
--------------------------------------------------------------------------------------------------------
Q. Cable radio
--------------------------------------------------------------------------------------------------------
1. DCR Startup ***
--------------------------------------------------------------------------------------------------------
2. Local DMX startup ***
--------------------------------------------------------------------------------------------------------
3. Centralized DMX startup ***
--------------------------------------------------------------------------------------------------------
R. Deconversion fees
--------------------------------------------------------------------------------------------------------
1. Per set of deconversion tapes ***
--------------------------------------------------------------------------------------------------------
2. Online access fee ***
--------------------------------------------------------------------------------------------------------
S. Training ***/day +
T & E Expense
--------------------------------------------------------------------------------------------------------
5
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
TELEPHONY BASIC PROCESSING SERVICES
-----------------------------------
--------------------------------------------------------------------------------
STANDARD MONTHLY BASIC PROCESSING FEE PER SUBSCRIBER: $0.50
--------------------------------------------------------------------------------
-------------------------------------------------------------------------
Message Processing Per Month
-------------------------------------------------------------------------
1 to 500,000 messages *** per message
-------------------------------------------------------------------------
500,001 to 1,000,000 messages *** per message
-------------------------------------------------------------------------
1,000,001 messages and above *** per message
-------------------------------------------------------------------------
-------------------------------------------------------------------------
Rating of Toll Messages Per Month
-------------------------------------------------------------------------
1 to 100,000 messages *** per message
-------------------------------------------------------------------------
100,001 to 250,000 messages *** per message
-------------------------------------------------------------------------
25,001 to 400,000 messages *** per message
-------------------------------------------------------------------------
400,001 messages and above *** per message
-------------------------------------------------------------------------
-------------------------------------------------------------------------
Carrier Access Billing Per Month
-------------------------------------------------------------------------
Per Carrier ***
-------------------------------------------------------------------------
Per Access Line ***
-------------------------------------------------------------------------
(minimum *** per month)
-------------------------------------------------------------------------
(maximum *** per month)
-------------------------------------------------------------------------
-------------------------------------------------------------------------
Switch Polling
-------------------------------------------------------------------------
Actual cost of long distance phone calls (dial-up) or dedicated circuit
-------------------------------------------------------------------------
-------------------------------------------------------------------------
Directory Listing Update
-------------------------------------------------------------------------
Per Update ***
-------------------------------------------------------------------------
(minimum *** per month)
-------------------------------------------------------------------------
-------------------------------------------------------------------------
E911 Updates
-------------------------------------------------------------------------
Per Update ***
-------------------------------------------------------------------------
(minimum *** per month)
-------------------------------------------------------------------------
------------------------------------------------------------------------------------------------
Other Services
------------------------------------------------------------------------------------------------
Start-up & special programming fee Quote
------------------------------------------------------------------------------------------------
Consulting Services:
------------------------------------------------------------------------------------------------
Systems Integration Quote
------------------------------------------------------------------------------------------------
Business Planning & Operational Specifications Quote
------------------------------------------------------------------------------------------------
Training Quote
------------------------------------------------------------------------------------------------
*Note: ACSR and ESP are required with use of CSG Telephony Services
Prices on this Exhibit are subject to change annually
6
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
CCS IMPLEMENTATION AND CONVERSION
---------------------------------
For site conversions with subscriber counts of less than 20,000:
---------------------------------------------------------------
CSG Start-Up Fee - ****
CSG Support - Travel Expenses Plus ***/day
On Data Bases Over 10K Subs, CSG will offer the following:
. Programmatic Load of House Data - ****
. Programmatic Load of Converter Date - ****
Conversion Fee Schedule- Site Size
Programmable Conversion (4)
-------------------------------------------------------------------------------------------
20,000 - 60,000 - 90,000 - more than 150,000
-------- -------- -------- ---------
59,999 89,999 149,999
------ ------ -------
--------------------------------------------------------------------------------------------
Processor
--------------------------------------------------------------------------------------------
Known
--------------------------------------------------------------------------------------------
Excluding Travel & Entertainment
--------------------------------------------------------------------------------------------
Total Conversion/Implementation Fee *** *** *** ***
--------------------------------------------------------------------------------------------
Known Processors: BSI, EDS - System 1 (CMS), Service Electric, CableData,
ISD, Toner, CableMax, Parallex, Touchstone, Cablestar, Quickdata.
3. CCS PRODUCTS FEES (ACSR/CIT/SCRIPTING/COMPUTER BASED TRAINING):
--------------------------------------------------------------
ACSR/CIT/SCRIPTING SOFTWARE
-------------------------------------------------------------------------------------------------
COMPONENTS CHECKLIST QTY COST EXTENDED
COST
-------------------------------------------------------------------------------------------------
ACSR/CIT/Scripting Perpetual License Fee 30 *** ***
-------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------
Brixton PU2.1 SNA Core Software 1 *** ***
-------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------
Brixton session for SNA server (Blocks of 20 only) 200 *** ***
-------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------
Brixton 3270 Solaris Client 1 *** ***
-------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------
Chameleon NFS for Windows 3.1 (20-49 units) 30 *** ***
-------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------
Tuxedo Workstation License 30 *** ***
-------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------
Platinum Univision 1 *** ***
-------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------
ACSR Computer Based Training (CBT) 1 *** ***
-------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------
Scripting Computer Based Training (CBT) 1 *** ***
-------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------
CIT Computer Based Training (CBT) 1 *** ***
-------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------
PostalSoft 1 *** ***
-------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------
Autosys 1 *** ***
-------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------
Forest and Trees 1 *** ***
-------------------------------------------------------------------------------------------------
TOTAL ACSR/CIT/SCRIPTING SOFTWARE: ***
1) All software fees are for networks utilizing intel based workstations.
2) Per workstation fees include required third party license fees where
applicable.
3) Licenses for 3rd party server software are included with server prices
reflected under Hardware Configuration.
4) Additional workstations can be added at CSG's then current list price.
7
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
ACSR AND THIRD PARTY SOFTWARE MAINTENANCE (Required)
----------------------------------------------------
----------------------------------------------------------------------------------------------------
COMPONENTS CHECKLIST QTY ANNUAL EXTENDED
COST COST
-----------------------------------------------------------------------------------------------------
ACSR/CIT/Scripting Software 30 *** ***
-----------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------
Tuxedo Workstation 30 *** ***
-----------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------
Platinum Univision Server 1 *** ***
-----------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------
Forest and Trees 1 *** ***
-----------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------
ACSR CBT 1 *** ***
-----------------------------------------------------------------------------------------------------
Scripting CBT 1 *** ***
-----------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------
CIT CBT 1 *** ***
-----------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------
Netmanage Chameleon NFS (per w/s) 30 *** ***
-----------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------
Brixton PU2 1 Gateway 1 *** ***
-----------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------
PostalSoft - Maintenance 1 *** ***
-----------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------
PostalSoft - Directory Updates 1 *** ***
-----------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------
AutoSys 1 *** ***
-----------------------------------------------------------------------------------------------------
Total Annual ACSR & Third Party Software Maintenance: ***
Installation For ACSR/CIT/SCRIPTING
-----------------------------------
1) Prices are for simple single site, single server ACSR installation. CIT &
Scripting will require additional services.
2) Prices assume customer managed installation except for services indicated.
Additional services available on request.
ACSR/CIT/SCRIPTING. HARDWARE CONFIGURATION
------------------------------------------
---------------------------------------------------------------------------------------------------------
COMPONENTS CHECKLIST QTY COST EXTENDED
COST
---------------------------------------------------------------------------------------------------------
SERVER
---------------------------------------------------------------------------------------------------------
SUN Spare 1000, 6 CPU, 512M, 4Gb, 4MM tape, 1 *** ***
CD-ROM, quad ethernet card.
---------------------------------------------------------------------------------------------------------
SUN Spare storage array with fiber channel cable & 12.6G 1 *** ***
---------------------------------------------------------------------------------------------------------
25MB Fiber Host Adaptor 1 *** ***
---------------------------------------------------------------------------------------------------------
6x2.1 GB SCSI-2 Disk Drives (array) 1 *** ***
---------------------------------------------------------------------------------------------------------
16-32GB 4mm DDS-2 Tape Auto Loader 1 *** ***
---------------------------------------------------------------------------------------------------------
1x2.1 GB Disk Drive (Main Cabinet) 1 *** ***
---------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------
UN-INTERRUPTABLE POWER SUPPLY
---------------------------------------------------------------------------------------------------------
American Power Smart UPS-2000 VA 1 *** ***
---------------------------------------------------------------------------------------------------------
Ameican PowerChute management software for Solaris 1 *** ***
8
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
------------------------------------------------------------------------------------------------------------------
WORKSTATIONS
------------------------------------------------------------------------------------------------------------------
IBM PC350 Pentium P133 16M RAM, 1.6Ghd,,
w/SVGA 15" monitor, 3Com, Windows 3.11 30 *** ***
------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------
PRINTERS
------------------------------------------------------------------------------------------------------------------
IBM 4226 (533 cps, FDP-400 cps, DP-200 cps, NLQ) 1 *** ***
HP Laser Jet4 with Jet Direct Card 1 *** ***
------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------
DATA COMMUNICATIONS EQUIPMENT
------------------------------------------------------------------------------------------------------------------
Decision Data 4030 protocol converter (1 async, 1 coax, 56K) 1 *** ***
Modem sharing device (MSD) 4 Port 1 *** ***
V.35 Cable 6ft. 1 *** ***
------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------
CONCENTRATORS (FOR ETHERNET)
------------------------------------------------------------------------------------------------------------------
Synoptics 10baset Ethernet 16 port managed (2813-04) 2 *** ***
Synoptics 00xxxxx Xxxxxxxx passive 16 port (2803) 1 *** ***
------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------
ROUTERS
------------------------------------------------------------------------------------------------------------------
Dial-up Router (Nethopper) 1 *** ***
------------------------------------------------------------------------------------------------------------------
TOTAL HARDWARE: ***
1) All prices are for networks utilizing intel based workstations.
2) Prices are for simple single site ACSR installation.
3) Additional workstations and/or subscribers can be added at CSG's then
current list price.
HARDWARE MAINTENANCE(Optional)
------------------------------
--------------------------------------------------------------------------------------------------------------------
COMPONENTS CHECKLIST QTY ANNUAL EXTENDED
COST COST
--------------------------------------------------------------------------------------------------------------------
SERVERS
--------------------------------------------------------------------------------------------------------------------
Sun Spare 1000 1 *** ***
--------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------------
WORKSTATIONS
--------------------------------------------------------------------------------------------------------------------
IBM VP 486DX/33 Desktop 30 *** ***
--------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------------
CONCENTRATORS (For Ethernet)
--------------------------------------------------------------------------------------------------------------------
Synoptics 10 baset Ethernet 16 port Managed 2 *** ***
Synoptics 10 baset Ethernet 16 port Passive 1 *** ***
--------------------------------------------------------------------------------------------------------------------
TOTAL OPTIONAL ANNUAL HARDWARE MAINTENANCE: ***
HARDWARE INSTALLATION AND CERTIFICATION
---------------------------------------
--------------------------------------------------------------------------------------------------------------------
COMPONENTS CHECKLIST QTY COST EXTENDED
COST
--------------------------------------------------------------------------------------------------------------------
Site-survey (1 for each location) 1 *** ***
--------------------------------------------------------------------------------------------------------------------
Workstation wiring installation and certification 30 *** ***
--------------------------------------------------------------------------------------------------------------------
Site Diagram 1 *** ***
--------------------------------------------------------------------------------------------------------------------
Concentrator installation and certification 3 *** ***
--------------------------------------------------------------------------------------------------------------------
Server Configuration and Software Installation 1 *** ***
--------------------------------------------------------------------------------------------------------------------
Server installation and certification 1 *** ***
--------------------------------------------------------------------------------------------------------------------
Workstation installation and certification 30 *** ***
--------------------------------------------------------------------------------------------------------------------
Printer installation and certification 2 *** ***
--------------------------------------------------------------------------------------------------------------------
Decision data 4030 1 *** ***
--------------------------------------------------------------------------------------------------------------------
TOTAL HARDWARE INSTALLATION AND CERTIFICATION: ****
9
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
ANCILLARY SERVICES FOR ACSR/CIT/SCRIPTING
-----------------------------------------
--------------------------------------------------------------------------------------------------------------------
DESCRIPTION PRICE PER PRICE PER PRICE PER PRICE PER PRICE PER
DAY DEVICE HOUR ITEM MONTH
--------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------------
1 Day User Training ***
--------------------------------------------------------------------------------------------------------------------
LAN Cabling ***
--------------------------------------------------------------------------------------------------------------------
Workstation Install ***
--------------------------------------------------------------------------------------------------------------------
LAN Hub Install ***
--------------------------------------------------------------------------------------------------------------------
Router Install ***
--------------------------------------------------------------------------------------------------------------------
Modem Install ***
--------------------------------------------------------------------------------------------------------------------
Printer Install ***
--------------------------------------------------------------------------------------------------------------------
User Guides - Paper (One set of ***
Paper User Guides is provided to
each System Site at no additional
charge)
--------------------------------------------------------------------------------------------------------------------
User Guides - Electronic w/right ***
to copy (annual)
--------------------------------------------------------------------------------------------------------------------
User Guide Right to Copy - Paper ***
(Annual)
--------------------------------------------------------------------------------------------------------------------
Annual Fee for User Guide ***
Updates - Paper (One set of Paper
User Guides Updates is provided
to each System Site at no
additional charge)
--------------------------------------------------------------------------------------------------------------------
Custom Technical Support - ***
Hourly
--------------------------------------------------------------------------------------------------------------------
Custom Technical Support - ***
Monthly Contract
--------------------------------------------------------------------------------------------------------------------
User Training - Up to 8 Students ***
--------------------------------------------------------------------------------------------------------------------
Hourly Technical Support, ***
Consulting, Systems Integration
--------------------------------------------------------------------------------------------------------------------
AOI API License Fee (per ***
application interfaced)
--------------------------------------------------------------------------------------------------------------------
AOI API Annual Maintenance ***
Fee (per application interfaced)
--------------------------------------------------------------------------------------------------------------------
Forest & Trees License Fee (for ***
CIT and Scripting)
--------------------------------------------------------------------------------------------------------------------
Forest & Trees Annual ***
Maintenance Fee (for CIT and
Scripting)
--------------------------------------------------------------------------------------------------------------------
NOTE: Customer support is provided during CSG's customer service hours for
support of questions, functionality, workflow, training, and non-catastrophic
software defects. System support of ACSR, CIT and Scripting is provided as part
of the maintenance fees for problems resulting from defects in ACSR, CIT and
Scripting. If Customer does not have a certified Designated Environment or
Customer has modified the network, third party software, third party hardware or
ACSR, CIT or Scripting, customized support is provided for *** hour (or an
optional *** month support contract is available covering up to fifty (50) hours
of support).
NOTE: CSG is not responsible for providing a backup and recovery plan for ACSR,
CIT and Scripting.
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
10
VANTAGE:
--------
One Time Start-up Fee: ***
---------------------
Monthly Subscriber Fee: *** minimum based on 2.0 CPU Minutes per 1,000 Basic
----------------------
Subs at the rate of *** per subscriber. Includes daily database updates,
installation and training services, ongoing support, and CPU usage.
Systems Integration and Support Fee: ***/hour + T&E
-----------------------------------
. Certifying non-certified hardware/software environment
. Troubleshooting existing hardware/software environment (first hour is free
for certified Designated Environments)
. On-site support as requested by customer
. All maintenance and support fees are subject to an annual increase in
accordance with the CPI Index for Urban Wage Earners.
Training:
--------
. Basic Vantage training at a regularly scheduled Omaha training class, as
space permits. This will be allocated at one (1) class for up to four (4)
people for the first *** (or portion of) of the "Monthly Subscriber Fee"
for Vantage. For each additional *** (or portion of) of the "Monthly
Subscriber Fee", one (1) additional person may attend the training class.
. Basic Vantage training at a scheduled regional training class, as space
permits. This will be allocated at one (1) class for up to four (4) people
for the first *** (or portion of) of the "Monthly Subscriber Fee" for
Vantage. For each additional *** (or portion of) of the "Monthly Subscriber
Fee", one (1) additional person may attend the training class.
. Basic Vantage training at a customer requested time and/or location is
available on at the rate of ***/day + T&E
Static Database
---------------
. One Time Set-up: Fee ***
. Monthly Load Fee: ***/data base
. Monthly Disk Storage: ***/megabyte (minimum of *** per month)
Monetary Transactions
---------------------
*Customer may store between one and six months of data.
. One Time Set-up: Fee ***
. Monthly Processing Fee: *** per sub, *** minimum
. Monthly Disk Storage: ***/megabyte (minimum of *** per month)
Additional Work Order History
-----------------------------
. One Time Set-up: Fee ***
. Monthly Processing Fee: *** for each month beyond two years for each
database
. Monthly Disk Storage: ***/megabyte (minimum of *** per month)
Scheduling Calendar
-------------------
. One Time Set-up: Fee ***
. Monthly Processing Fee: *** for each monthly schedule stored
. Monthly Disk Storage: ***/megabyte (minimum of *** per month)
Cluster Coding: Annual subscription pricing available on request
--------------
Query Development: ***/hour
------------------
11
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
Third Party Software (A separate purchase order shall be executed for third
--------------------
party software)
Forest & Trees ***/workstation
Forest & Trees Annual Maintenance ***/workstation (first 90 days at no charge)
EDA/Link by Information Builders ***/workstation
3270 Emulation, Windows ***/workstation
(Attachemate Extra, DCA Xxxx, or IBM 3270)
Additional CPU usage (per minute): ***
--------------------
Output Charges: Per agreement
--------------
NOTE: CSG will store up to 13 months of Customer's financial data and up to
----
24 months Customer's work order data in the CSG Vantage database for so long
as Customer pays the Fees and Charges for Vantage.
3. PRINT AND MAIL SERVICES FEES
----------------------------
------------------------------------------------------------------------------------------------------------------------------------
PRINT AND MAIL SERVICE FEES
------------------------------------------------------------------------------------------------------------------------------------
ITEM/DESCRIPTION PRICE
------------------------------------------------------------------------------------------------------------------------------------
I. ESP Processing Fees*
------------------------------------------------------------------------------------------------------------------------------------
A. First Physical Page, Duplexed (Front & Back), Black & White Print Only
------------------------------------------------------------------------------------------------------------------------------------
1. Generic Format **** per statement
------------------------------------------------------------------------------------------------------------------------------------
2. Data Warehouse Format **** per statement
------------------------------------------------------------------------------------------------------------------------------------
3. CSG Phoenix Statement Format Quote
------------------------------------------------------------------------------------------------------------------------------------
4. CCS ACSR/Technony Format Quote
------------------------------------------------------------------------------------------------------------------------------------
5. Custom Format (e.g., Long Distance Comparisons) Quote
------------------------------------------------------------------------------------------------------------------------------------
B. Additional Physical Pages, Duplexed (Front & Back), Black & White Print Only
------------------------------------------------------------------------------------------------------------------------------------
1. Statement **** per physical page
------------------------------------------------------------------------------------------------------------------------------------
2. Ad Page/Coupon Page **** per physical page
------------------------------------------------------------------------------------------------------------------------------------
*NOTE: An additional physical page means text items, such as billing details or system-generated statement messages that
overflow onto an additional physical page with no more graphics than those graphics tied to messages via the statement
message module and no programmer intervention. The page may include static company information, such as, policies and
procedures, payment locations, franchise authorities, etc. Only graphics from the ESP graphics library may be used on the
additional physical page. Set-up and changes to this page are billed at the ESP Development and Programming Fee.
An ad page/coupon means targeted messages, coupons or advertisememts using text, graphics and coupon borders generated on
an additional physical page. No reverses or dark photos may be used, only xxxx scale graphics. This page may be duplexed,
but only text may be printed on the back side. The conditional logic for this page can be by zip code or franchise. Set-up
and changes to this page are billed at the ESP Development and Programming Fee.
------------------------------------------------------------------------------------------------------------------------------------
II. Postage Fees
------------------------------------------------------------------------------------------------------------------------------------
Cost plus Mail Preparation Fee **** per Statement per
Mailing
------------------------------------------------------------------------------------------------------------------------------------
III. Print and Mail Ancillary Service Fees
------------------------------------------------------------------------------------------------------------------------------------
A. Microfiche
------------------------------------------------------------------------------------------------------------------------------------
1. Original Copy **** each
------------------------------------------------------------------------------------------------------------------------------------
2. Duplicate Copy **** each
------------------------------------------------------------------------------------------------------------------------------------
B. CD-ROM **** per simplex statement
page plus postage
------------------------------------------------------------------------------------------------------------------------------------
C. One-Time Start-Up Fee Per System Site
------------------------------------------------------------------------------------------------------------------------------------
1. Generic Statement ****
------------------------------------------------------------------------------------------------------------------------------------
2. Custom Statement **** Quote
------------------------------------------------------------------------------------------------------------------------------------
D. Past Due Notices (excludes postage)
------------------------------------------------------------------------------------------------------------------------------------
1. Generic, per notice ****
------------------------------------------------------------------------------------------------------------------------------------
12
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
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PRINT AND MAIL SERVICE FEES
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ITEM/DESCRIPTION PRICE
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2. Generic, with bold lettering, per notice ***
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3. Custom, per notice Quote
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E. Computer Letters (excludes postage)
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1. Generic, per letter ***
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2. Custom, per letter Quote
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F. Delinquency Labels
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1. Spooled to site *** per label
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2. Printed 4-up labels *** per label
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3. Printed Cheshire labels *** per label
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4. Printed LAB labels *** per label
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5. Reports (*** minimum charge) *** per report,
per site
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G. ESP Development and Programming *** per hour
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H. Special Request Build Fee ***
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I. Paper, Envelope, Supply Purchasing Quote
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J. Inserts
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1. Printing Services
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a. Marketing/ad inserts Quote
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b. Other communication Quote
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2. Processing (maximum of 5 inserts per statement) *** per insert
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3. Set-up charge
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a. Cycle size per site less than 5,000
statements *** per cycle
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b. Cycle size per site more than 10,000
statements No Charge
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c. Maximum of one set-up per cycle per site ***
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4. Late insert notification *** per version
per site
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5. Late arrival of inserts *** per version
per site
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6. Holds or notification of insufficient inserts ***
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7. Returns to customer (handling fee) *** (Shipping costs
passed to
customer)
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K. ESP Deconversion Fee Quote
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L. Special Build Fee *** per build per
System site
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13
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
4. DATA COMMUNICATIONS PRICING
--------------------------------
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MAXIMUM PRINTERS CIRCUIT SPEED INSTALLATION MONTHLY
SUPPORTED CHARGE CHARGE
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(M-P= Multiple Locations per Circuit)
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(P-P= Dedicated Circuit per Location)
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2-600 LPM P-P 56 KBPS/SNA *** ***
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2-475 LPM
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* Requires 3174-91R controller or SNA gateway.
** Printers just being used for screen print are counted as devices but are not included here.
*** Includes all modems and maintenance fees for installations and centralized help desk in the
Continental U.S.
For point-to-point circuits running at 9.6 KBPS; 14.4 KBPS; and 19.2 KBPS, dial-back-up
capability price *** per month, one time installation ***. Each site must supply two business
lines to connect to the dial-back-up modem. In addition, customer will pay any usage charges
incurred. This capability backs up only the circuit, does not support modems or node. 56 KBPS/
SNA circuit is required for each server running to ACSR software.
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TCP/IP CONNECTIONS
DATA COMMUNICATIONS PRICING
HOST SERVER REQUIRED AT CUSTOMER LOCATION
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CIRCUIT INSTALLATION MONTHLY
SPEED CHARGE CHARGE*
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PRIMARY/CONNECTION
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56 KBPS *** ***
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128 KBPS *** ***
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256 KBPS *** ***
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512 KBPS *** ***
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1,544 MBPS *** ***
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SECOND LEASED LINE IS AVAILABLE UP TO PRIMARY SPEED
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PRIMARY/CONNECTION
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56 KBPS *** ***
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128 KBPS *** ***
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256 KBPS *** ***
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512 KBPS *** ***
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1,544 MBPS *** ***
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Token ring or SDLC adapter card can be installed in any of the above
configurations.
Token Ring Card ***
SDLC Adaptor Card ***
Includes all modems and maintenance fees for installations and centralized help
desk in the Continental U.S. For point-to-point circuits running at 9.6 KBPS;
14.4 KBPS; and 19.2 KBPS, dial-back-up capability price *** per month, one time
installation ***. Each site must supply two business lines to connect to the
dial-back-up modem. In addition, customer will pay any usage charges incurred.,
This capability backs up only the circuit, does not support modems or node.
Also, 56 KBPS circuit is required to support CSG's data warehouse product.
The fees listed above are subject to change without notice.
14
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
WIRE TRANSFER INSTRUCTIONS:
--------------------------
Norwest Bank of Nebraska, NA
00xx Xxxxxx and Farnam Street
Omaha, Nebraska USA 68102
ABA 000000000
Account Number 1155026349
Agreed and accepted this 27th day of Sept., 1996, by:
CSG SYSTEMS, INC. ("CSG") ("Customer")
By: /s/ Xxxxxx X.Xxxxxx By: /s/ Xxxxxxx X. Xxxxxxx
------------------------ --------------------------
15
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
SCHEDULE G
PRINT AND MAIL SERVICES
1. SERVICES. Subject to the terms and conditions of the Master Agreement, CSG
will provide to Customer, and Customer will purchase from CSG, all of Customer's
requirements for the Print and Mail Services set forth in this Schedule G for
all of Customer's subscriber accounts.
2. POSTAGE. CSG agrees to purchase the postage required to mail statements to
Customer's subscribers ("Subscriber Statements"), notification letters generated
by CSG, past due notices and other materials mailed by CSG on behalf of
Customer. Customer shall reimburse CSG for all postage expenses incurred in the
performance of the Print and Mail Services based on the then current first class
postal rate for each item of first class mail processed by CSG.
3. COMMUNICATIONS SERVICES. CSG shall provide, at Customer's expense, a data
communications line from the CSG data processing center to each of Customer's
system site locations identified in Exhibit G-1 attached hereto (the "System
Sites"). Customer shall pay all fees and charges incurred by CSG in connection
with the installation and use of and peripheral equipment related to the data
communications line in accordance with the fees described in Schedule F attached
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hereto. Customer shall electronically transmit all data to CSG in a format
approved by CSG. Customer shall, at its expense, obtain all software and
equipment necessary for the transmission of data to CSG, and Customer shall be
responsible for retransmission of data if any errors occur during transmission.
4. ANCILLARY SERVICES. CSG shall provide the ancillary services described in
Schedule F attached hereto (the "Ancillary Services") at the rates described in
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Schedule F.
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5. ENHANCED STATEMENT PRESENTATION SERVICES. For the fees set forth in
Schedule F CSG shall develop a customized billing statement (the "ESP
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Statement") for Customer's subscribers utilizing CSG's enhanced statement
presentation services. Customer agrees that CSG's enhanced statement
presentation service shall be Customer's sole and exclusive method of mailing
Subscriber Statements. The ESP Statements may include CSG's or Customer's
intellectual property. "Customer's Intellectual Property" means the trademarks,
service marks, other indicia of origin, copyrighted material and art work owned
or licensed by Customer that CSG may use in connection with designing, producing
and mailing ESP Statements and performing its other obligations pursuant to this
Agreement. "CSG Intellectual Property" means trademarks, service marks, other
indicia of origin, copyrighted material and art work owned or licensed by CSG
and maintained in CSG's public library that may be used in connection with
designing, producing and mailing ESP Statements.
(b) Development and Production of ESP Statements. CSG will perform the design,
--------------------------------------------
development and programming services related to design and use of the ESP
Statements (the "Work") and create the work product deliverables (the "Work
Product") set forth in a separately executed and mutually agreed upon ESP Work
Order (the "Work Order") after the effective date set forth on the Work Order.
The ESP Statement will contain the CSG Intellectual Property set forth on the
Work Order. Customer shall pay CSG the Development Fee for the Work and the Work
Product set forth on the Work Order upon acceptance of the ESP Statements in
accordance with the Work Order. Except with respect to Customer's Intellectual
Property, Customer agrees that the Work and Work Product shall be the sole and
exclusive property of CSG. Customer shall have no proprietary interest in the
Work Product or in CSG's billing and management information software and
technology and agrees that the Work Product is not a work specially ordered and
commissioned for use as a contribution to a collective work and is not a work
made for hire pursuant to United States copyright law. After CSG has completed
the Work and the Work Product, CSG will produce ESP Statements for Customer.
(c) Supplies. CSG will suggest and Customer will select the type and quality of
--------
the paper stock, carrier envelopes and remittance envelopes for the ESP
Statements (the "Supplies"). CSG shall purchase Customer's requirements of
Supplies necessary for production and mailing of the ESP Statements. CSG shall
charge Customer the rates set forth in Schedule F for purchase of Supplies.
(d) License of Customer's Intellectual Property. Customer licenses to CSG to
-------------------------------------------
use all of Customer's Intellectual Property necessary to design, produce and
mail the ESP Statements and perform CSG's other rights and obligations pursuant
to Section 5(b) of this Schedule G, including, but not limited to, the
----------
Intellectual Property listed in the Work Order. CSG shall have the right by
notice to Customer to cease use of any of Customer's Intellectual Property on
ESP Statements at any time. Customer represents and warrants that it owns or has
licensed all Customer's Intellectual Property and has full power and authority
to grant CSG the license set forth herein and that CSG's use of Customer's
Intellectual Property on the ESP Statements will not constitute a misuse or
infringement of the Customer's Intellectual Property or an infringement of the
rights of any third party. Customer will use best efforts to maintain its rights
to use and license Customer's Intellectual Property and will immediately advise
CSG of the loss of Customer's right to use any Customer's Intellectual Property
and will advice CSG of all copyright and other notices that must be used in
connection with Customer's Intellectual Property and of any restrictions on use
of Customer's Intellectual Property relevant to CSG.
(e) Indemnification Relating to ESP Statements. Customer shall indemnify,
------------------------------------------
defend and hold CSG harmless from any claims, demands, liabilities, losses,
damages, judgments or settlements, including all reasonable costs expenses
related thereto (including attorney's fees),
42
CONFIDENTIAL AND PRORIETARY INFORMATION - USE BY AUTHORIZED EMPLOYEES FOR THE
PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
directly or indirectly resulting from Customer's breach of any representation or
warranty under this Section 5, Customer's Intellectual Property, the Work
Product, and the printing and mailing of ESP Statements, except for those
arising out of CSG Intellectual Property.
(f) If Customer ceases utilizing CSG's enhanced statement presentation services
as method of mailing Subscriber Statements for any System Site and converts to
CSG's generic statement format, Customer agrees to pay CSG the deconversion fee
set forth in Schedule F.
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6. PER CYCLE MINIMUM. As of the Commencement Date as defined in Section 11
below, for each month that this Agreement is in effect, Customer will maintain
per each billing cycle a minimum of three thousand (3000) subscribers on the CSG
System. Per System Site, Customer will have a minimum of four (4) cycles per
month but no more than twenty-eight (28) cycles per month.
7. PROCESSING MINIMUM. If at any time, the fees and charges incurred as
computed pursuant to Schedule F for the Print and Mail Services are less than a
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minimum of ***** in processing fees per month (the "Minimum"), Customer agrees
to pay the Minimum.
9. DEPOSIT. At least seven (7) days prior to the Commencement Date of the
Print and Mail Services set forth in Section 11 below, Customer shall pay CSG a
security deposit (the "Deposit") for the payment of the expenses described in
Sections 2, 3 and 4 of this Schedule G (the "Disbursements"). The Deposit will
----------
equal the estimated amount of Disbursements for one (1) month as determined by
CSG based upon the project volume of applicable services to be performed monthly
by CSG. If Customer incurs Disbursements greater than the Deposit for any month,
Customer shall, within thirty (30) days of receipt of a request from CSG to
increase the Deposit, pay CSG the additional amount to be added to the Deposit.
If Customer fails to pay the additional amount requested within such 30-day
period, CSG may terminate this Master Agreement as provided for in Section 20.
Upon written request from Customer, CSG will return to Customer a portion of the
Deposit if the Disbursements incurred by Customer on a monthly basis are less
than the Deposit for three (3) consecutive months. In addition to the foregoing,
CSG shall have the right to apply the Deposit to the payment of any invoice from
CSG which remains unpaid during the term of this Agreement, and Customer agrees
to replenish any such Deposit amount as set forth above. Any portion of the
Deposit that remains after the payment of all amounts due to CSG following the
termination or expiration of this Master Agreement will be returned to Customer.
Customer shall not be entitled to receive interest on the Deposit while it is
maintained by CSG.
10. TERM. The first day of the calendar month in which the Print and Mail
Services commence shall be referred to as the "Commencement Date." The Print and
Mail Services shall continue for a period of three (3) years from Commencement
Date.
AGREED AND ACCEPTED THIS 27th DAY OF SEPT., 1996, BY:
CSG SYSTEMS, INC.("CSG") VENTURES IN COMMUNICATIONS RMTS D/B/A TELCOM PLUS
("Customer")
BY: /s/ SIGNATURE ILLEGIBLE^^ BY: /s/ SIGNATURE ILLEGIBLE^^
-------------------------- --------------------------
Exhibit D-1................ SYSTEM SITES
43
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
EXHIBIT G-1
-----------
SYSTEM SITES
Largo, MD
44
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
SCHEDULE H
INCORPORATION THIRD PARTY SOFTWARE AND LICENSES
ADDITIONAL TERMS AND CONDITIONS
The following terms and conditions supplement, and where in conflict,
supersede the terms and conditions contained in the Master Agreement, but solely
with respect to the identified item of Incorporated Third Party Software.
[NOTE: THE PRODUCTS LICENSED UNDER SCHEDULE C DO NOT CONTAIN ANY INCORPORATED
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THIRD PARTY PRODUCTS.]
45
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES
