This 2004 Restated CSCU Card Processing Services Agreement (this “Agreement”) is made as of January 1, 2004 by and between Card Services for Credit Unions, Inc., a Florida corporation (“CSCU”) and Certegy Card Services, Inc. (formerly Equifax Card...
Exhibit 10.37
2004 RESTATED CSCU CARD PROCESSING SERVICE AGREEMENT
This 2004 Restated CSCU Card Processing Services Agreement (this “Agreement”) is
made as
of January 1, 2004 by and between Card Services for Credit Unions, Inc., a
Florida corporation
(“CSCU”) and Certegy Card Services, Inc. (formerly Equifax Card Services, Inc.),
a Florida
corporation (“Certegy”) with reference to the following facts:
A. CSCU is an organization consisting of member credit unions (the “Credit
Unions”),
which are licensees of VISA U.S.A., Inc. (“VISA”) and/or MasterCard
International, Inc.
(“MasterCard”).
B. Among other purposes, CSCU has been organized for the purpose of obtaining
and
maintaining one or more bank identification numbers (BIN’s) issued by VISA
and/or interbank
card association numbers (ICA’s) issued by MasterCard for shared use by the
Credit Unions in
connection with their VISA and/or MasterCard programs.
C. Certegy is engaged in the business of providing card processing services to
assist
licensees of VISA and MasterCard in the operation of their card programs.
D. CSCU, in a desire to retain Certegy on an exclusive basis to provide card
processing
services to the Credit Unions, entered into the CSCU Card Processing Service
Agreement with
Equifax Card Services, Inc., f/k/a Telecredit Service Center, Inc., on February
7, 1989, which
was amended on September 15, 1989, July 1, 1992, March 27, 1993, and April 1,
1993
(collectively, the Original Agreement”). The parties entered into a Restated
CSCU Card
Processing Service Agreement on February 16, 1994, which they later amended on
August 2,
1997 and April 1, 1999 (the “Restated Agreement”). The term of the Restated
Agreement
extends through September 30, 2004.
E. The parties now desire to enter into this Agreement to extend the term of the
Restated
Agreement from October 1, 2004 through December 31, 2009 (the “Extended
Period”), and to
update and again restate the terms of their Agreement.
NOW, THEREFORE, in consideration of the mutual covenants contained in this
Agreement, the
parties agree as follows:
Services. 1.
1.1 Retention of Certegy. By this Agreement, CSCU retains Certegy, and Certegy
agrees, to provide card processing services to the Credit Unions in accordance
with the terms of
this Agreement. The services to be provided (the “Services”) include all of the
items referenced
on Schedules X, X, X, X, X, X, X and L. Except as otherwise provided for in this
Agreement, so
long as this Agreement remains in effect, CSCU shall not retain any other party
to provide any of
the Services. If CSCU wishes to utilize or offer additional services or products
not included on
any of the Schedules or Exhibits, CSCU shall provide Certegy the right of first
refusal to provide
those other services or products. In this event, CSCU shall provide to Certegy
in writing the
specifications for those services or products and shall give Certegy ninety (90)
days from receipt
of such notice to advise CSCU if Certegy can provide the requested services
and/or products and
on what additional terms (i.e., fees). CSCU may obtain competitive bids from
other providers in
the industry for these other services and products not included on the Schedules
or Exhibits, but
shall always provide Certegy the opportunity to meet any competitive bid and
provide those
additional products and services. In the event that Certegy is unable or
unwilling to meet the bid
submitted by another third party processor, CSCU may purchase those services or
products from
such other provider.
1.2 Should CSCU request a change to any of the Services that would require
modification of or addition to hardware or software utilized by Certegy or
hiring of additional
staff by Certegy or result in Certegy incurring any additional expenses in
providing the Services
(e.g., customization of a particular program for a particular group of Credit
Unions, or should
CSCU request Certegy to implement a program sooner then scheduled by Certegy,)
then Certegy
and CSCU agree to negotiate whether and upon what terms such changes or
implementations
shall be provided. Certegy reserves the right to make changes to the Services
from time to time
so long as the changes do not prevent Certegy or CSCU from meeting their
obligations to the
Credit Unions and Cardholders (e.g., changing vendors, changing equipment,
upgrading software
and other changes that are determined necessary by Certegy, in its sole
discretion, to maintain
performance levels and competitiveness). Certegy shall be responsible for
implementing, at no
additional cost to CSCU or the Credit Unions, all updates and releases as
required by MasterCard
and/or Visa, as well as modifications to correct problems with the Services that
are the
responsibility of Certegy. Certegy shall test all changes, using commercially
reasonable means
including quality control checks, prior to placing changes into production, to
increase the
likelihood of a successful implementation. In addition, Certegy will present to
CSCU
information on new products and services prior to those new products or services
being offered
to the Credit Unions.
1.3 Credit Union Service Agreement. Certegy shall enter into a “Credit Union
Service Agreement,” substantially in the form of one of those agreements
attached as Exhibits
“B,” “B-1 and “B-2 with each Credit Union desiring to acquire the Services.
1.4 Minimum Rating Requirements. From time to time, CSCU and Certegy may
jointly establish minimum financial requirements for eligibility in the program
offered pursuant
to this Agreement.
1.5 Other Vendors. If a Credit Union wishes Certegy to provide to vendors data
pertaining to that Credit Union, that Credit Union shall provide written
authorization to Certegy
to provide that data as well as indemnification for claims pertaining to the
provision of that data
or the performance of any such vendors, in a form acceptable to Certegy. In
addition, Certegy
my require any such vendor to enter into written agreements with Certegy
governing the
provisions of that data and the vendor’s duty to protect the data from
compromise and
unauthorized use or disclosure.
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Fees for the Services. 2.
2.1 CSCU Enrollment Fee. At the time a Credit Union enters into a Credit Union
Service Agreement, that Credit Union shall pay to CSCU, and CSCU hereby
authorizes Certegy
to collect on its behalf, a nonrefundable enrollment fee of One Hundred Fifty
Dollars ($150.00).
2.2 Guaranteed Rates. Certegy shall charge the Credit Unions, and the Credit
Unions
shall pay, those fees set forth on Schedules “A”, “B”, “C”, “E”, “G”, “J”, “K”
and “L”, copies of
which are attached to and made a part of this Agreement (collectively, the
“Schedules”). Subject
to subparagraphs 2.3 and 2.4 of this Agreement, those fees set forth on the
Schedules shall
remain in effect through the term of this Agreement.
Pass through Fees. From time to time, Certegy shall have the right to increase
2.3
any of the fees over which it has no control up to the amount of the actual cost
incurred by
Certegy including, but not limited to, Certegy’s reasonable internal costs
(collectively, the “Pass
Through Fees”) and which are identified as such on the Schedules, effective as
of the date those
Pass Through Fees are increased to Certegy. CSCU shall not be responsible,
however, for any
MasterCard and Visa fines and penalties that result from Certegy’s failure to
fulfill its obligations
under this Agreement.
2.4 Fee Increases for Inflation. Effective October 1, 2004, upon written notice
in
accordance with section 2.5, Certegy shall have the right, three times during
the Extended
Period, to increase one or more of the fees set forth on the Schedules,
excluding the Pass
Through Fees, by a percentage equal to the Percentage Increase, if any, in the
Consumer Price
Index as described below, but not to exceed 3% in any one increase. For purposes
hereof, the
following definitions shall apply:
(i) The “Consumer Price Index” shall mean the Consumer Price Index of the Bureau
of Labor Statistics of the United States Department of Labor (the “DOL”) for All
Urban
Consumers, U.S. City Average (1982-84=100), “All Items” (the “Index”). If the
DOL
revises the basis on which the Index is now calculated, the parties shall make
an
appropriate conversion to a revised “Index” on the basis of conversion factors
published
by the DOL. If conversion factors are not available from the DOL, either party
may
request the DOL to provide an appropriate conversion or adjustment. If the DOL
is
unable or unwilling to provide an appropriate conversion or adjustment, or if
the Index is
discontinued, the parties shall in good faith agree on a suitable substitute for
the Index.
(ii) The “Percentage Increase” shall mean the percentage equivalent to the
fraction,
the numerator of which is the Index for the Comparative Month less the Index for
the
Base Month, and the denominator of which is the Index for the Base Month.
(iii) The “Comparative Month” shall mean the third month prior to the effective
date
of the increase, and the “Base Month” shall mean (a) in the case of the first
increase for
any applicable Schedule, March of 2002, and (b) in the case of a subsequent
increases,
the month that was the Comparative Month for the last increase of the fees being
increased.
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2.5 Notice of Fee Modification. Any allowed fee modification shall be effective
on
the first calendar day of the next month following thirty (30) days prior
written notice from
Certegy to CSCU and the Credit Unions. Certegy shall document any fee
modification by
revising the applicable Schedules, providing a copy of the revised Schedules to
CSCU and
providing notice of the changes to the individual Credit Unions.
2.6 Payment of Fees. Fees for processing transactions shall be settled each
banking
day for the transactions processed for the previous banking day and shall be
payable by
deduction from the various Accounts referenced in section 3 of this Agreement.
Fees for all
other Services shall be invoiced by Certegy monthly and shall be payable by
deduction from the
Accounts referenced in, and in accordance with, section 3 of this Agreement.
Settlement Procedures. 3.
Program Clearing Account. So long as this agreement remains in effect, Certegy
3.1
shall maintain on behalf of CSCU a demand deposit account (the “Program Clearing
Account” or
“PCA”) at a mutually agreeable financial institution the purpose of settling
transactions, charges,
and reimbursements in connection with the Credit Unions’ VISA and MasterCard
programs.
Access. Certegy shall have the right to make deposits into and withdrawals from
3.2
the PCA for the following purposes:
(i) daily settlement of all incoming VISA and MasterCard cardholder amounts due
VISA and MasterCard;
(ii) daily settlement of fees payable to Certegy for the transactions processed
the
previous banking day;
(iii) monthly settlement of Certegy’s fees and charges other than daily
transaction
processing fees;
(iv) daily settlement of all VISA and MasterCard fees charged CSCU or a CSCU
member by VISA or MasterCard or deducted from Certegy’s accounts, including
without
limitation the combined warning bulletin fees, interchange fees, and
assessments;
(v) daily payment of any interest due Certegy for Funds paid by Certegy to VISA
or
MasterCard on behalf of the Credit Unions that were not available in the PCA
(the “PCA
Shortfall”), which interest shall be calculated at the prime rate charged by
Certegy’s
depository bank plus one percent (1%) for all PCA shortfall;
(vi) daily investment for CSCU’s benefit of available funds from the PCA as
described in section 3.4;
(vii) settlement of all incoming debt transactions; and
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(viii) settlement of all outgoing debit transactions not more than three (3)
business days
following Certegy’s receipt of such outgoing debit transactions from a Credit
Union.
3.3 Funding and Management of the PCA. CSCU, through each of the Credit Unions,
shall
provide Certegy the funds to maintain on behalf of CSCU, at all times in the
PCA, a balance not
less than the following (the “Minimum Balance”):
(i) If Certegy provides any of the Services referenced on Schedule “A” and “B”,
the
anticipated average number of credit cardholder accounts of each Credit Union
under its
VISA and/or MasterCard programs for the first 90 days or 300 accounts, whichever
is
greater, x 2.5 (anticipated charges per cardholder account per month) x $75
(anticipated
average transaction amount) divided by 21.5 (average business days per month);
plus
(ii) If Certegy provides any of the Services referenced on Schedule “E” and “J”,
the
anticipated average number of debit cardholder accounts of each Credit Union
under its
VISA and/or MasterCard programs for the first 90 days or 300 accounts, whichever
is
greater, x 5 (anticipated debits per cardholder account per month) x $40
(anticipated
average debit amount) divided by 21.5 (average business days per month); plus
(iii) if Certegy provides any other Services to a Credit Union, an amount
sufficient to
cover those daily transactions and chargebacks as well (e.g., Direct Processing
Merchant
Services as referenced on Schedule “C” or Commercial Card Services on Schedule
“G”).
The above factors may be adjusted by Certegy based on the actual transaction
volume history of
those Credit Unions for which Certegy has been providing Services, and the
factors shall
thereafter be adjusted quarterly by Certegy, or more often if deemed necessary
by Certegy and
CSCU, based on the actual transaction volume history of the prior quarter and
seasonal factors.
Certegy shall give prior written notice to CSCU and the Credit Unions of any
adjustment of the
factors.
Credit Union authorizes Certegy, at Credit Union’s expense, to access the PCA as
well as the
Settlement Account through the Automated Clearing House (“ACH”), U.S. Central
Credit
Union’s data switch, wire transfer, or draft transfer in order to maintain
Credit Union’s required
balances, if applicable, or for any purpose described in this section 3, and
similarly to transfer
funds owing to a Credit Union into the applicable account. CSCU guarantees the
availability of
the funds in the various accounts referenced in this section 3 and agrees that
Certegy shall at all
times have access to such funds for the above referenced purposes and further
agrees that
Certegy shall be able to make the withdrawals and transfers required hereunder
and hereby
authorizes Certegy to borrow funds, on a short-term basis on behalf of CSCU, to
maintain funds
in those accounts in an amount reasonably required by Certegy to perform daily
settlements.
Certegy agrees to manage the various accounts on CSCU’s behalf and on behalf of
Credit Union
to achieve these stated purposes.
Investment of Funds. Certegy shall invest any available funds in the PCA on 3.4
behalf of CSCU in short-term investments to be mutually agreed on in writing.
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3.5 Settlement Account. Certegy shall on behalf of CSCU require each Credit
Union
to maintain, and each Credit Union shall maintain, at all times a demand deposit
account (a
“Settlement Account”) with funds in an amount sufficient to enable CSCU and/or
Certegy to
replenish the PCA, on a daily basis, so that the Credit Union’s pro rata share
of the Minimum
Balance is maintained at all times. CSCU and/or Certegy, through U.S. Central
Credit Union’s
data switch, through the Automated Clearing House (“ACH”), or through wire
transfer, at the
expense of each Credit Union, shall have the right to transfer funds from each
Settlement account
to the PCA, on a daily basis, in an amount necessary to replenish the PCA as set
forth above.
Each Credit Union shall provide overdraft protection for its Settlement Account
to further ensure
that CSCU and/or Certegy shall be able to make the transfers necessary under
this section. So
long as Certegy shall follow reasonable and prudent procedures to minimize loss
resulting from
the failure of a Credit Union to maintain the required balance in its Settlement
Account, CSCU
shall indemnify and hold harmless Certegy from and against any losses and
liabilities resulting
from the failure of a Credit Union to maintain the required balance.
Settlement to Credit Unions processing on BASE2000. Credit Unions receiving 3.6
Certegy Services under Schedules “K” or “L” shall each establish a settlement
account in the
Credit Union’s name to enable VISA and/or MasterCard to settle transactions,
dues, fees,
assessments and other amounts directly to the Credit Union settlement account
(“Direct
Settlement Account”). The Credit Union shall maintain sufficient balances in the
Direct
Settlement Account to enable such VISA and/or MasterCard settlements. Neither
CSCU nor
Certegy shall bear any responsibility or liability for funding of the Credit
Union’s Direct
Settlement Account.
3.7 Payment Account. Certegy shall maintain on behalf of CSCU one or more
demand deposit accounts for the purpose of deposit of cardholder and other
payments made to
CSCU and the Credit Unions (the “Payment Accounts”). Certegy shall have the
right to deposit
cardholder and other payments into the Payment Accounts and to transfer funds
from the
Payment Accounts to the PCA, the Settlement Account or the Direct Settlement
Account, as
appropriate.
3.8 Records. Certegy shall maintain complete records pertaining to the PCA and
the
Payment Accounts, including records pertaining to reconciliation of the PCA,
daily interchange
fees, and daily settlements, and pertaining to Certegy’s transfers to and from
the Settlement
Accounts.
Quality Control Standards. 4.
4.1 Certegy shall maintain the quality control standards set forth in Exhibit
“C”,
which is attached to and made a part of this Amendment (the “Standards”). At the
end of each
calendar quarter, Certegy and CSCU shall review Certegy’s quarterly performance
regarding the
Standards. To facilitate that quarterly review, Certegy shall provide CSCU with
monthly reports
on which that review can be based. Those Standards on Exhibit C, which are
deemed to be
“Material Standards”, are identified as such on Exhibit “C”. CSCU and Certegy
shall each
measure Credit Union satisfaction through their independently conducted surveys.
If CSCU
notifies Certegy that CSCU’s satisfaction survey results for any period vary
materially from the
results of Certegy’s satisfaction survey for the same period, the parties shall
compare their
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surveys to confirm that the survey questions seek the same information, the
surveys are
addressed to the same target audience, and the surveys use the same response
scale. If matching
these factors corrects the variance, future results should match. When these
factors are the same
and the results still have a statistically significant variance and the issue
causing the variance can
be identified, CSCU and Certegy will mutually agree on corrective action and
implement the
corrective action plan within 30 days. If Certegy and CSCU cannot identify or
agree upon the
cause for the variance, the parties will jointly retain the assistance of an
outside statistical survey
specialist to assist the parties’ effort to eliminate the variance.
4.2 The failure by Certegy to have met one or more Material Standards or three
or
more of the other Standards in any three consecutive months shall be deemed a
“Material
Failure”. In the event Certegy is implementing a technology or software
enhancement, Certegy
may inform CSCU in advance of the Standards it expects to be negatively affected
and the
timeframe for the implementation. Such identified Standards will not be included
in determining
whether there has been a Material Failure during the implementation. In the
event of a Material
Failure, Certegy shall take those steps necessary to cure that specific Material
Failure within the
1-month period following notice by CSCU to Certegy of the Material Failure (the
“Cure
Period”). Except as provided for in subsection 4.3, the test period to determine
whether such
cure has been accomplished shall be the 1-month period following the Cure
Period.
4.3 In addition, during any Cure Period for the Standards identified in Exhibit
“C” as
either the “Cardholder Satisfaction Rating Index Goal” or the “Credit Union
Satisfaction Rating
Index Goal”, for satisfaction surveys conducted by Certegy, (collectively, the
“Satisfaction
Rating Index Goals”), Certegy will pay CSCU (i) $20,000 for any month in which
there is a
Material Failure of one Satisfaction Rating Index Goal, and (ii) $40,000 for any
month in which
there is a Material Failure of both Satisfaction Rating Index Goals.
Notwithstanding anything in
this Agreement to the contrary, if Certegy is unable to cure the applicable
Satisfaction Rating
Index Goal(s) after a 90-day period following the beginning of the Cure Period,
CSCU may
terminate this Agreement.
4.4 Unless otherwise expressly agreed to in writing by the parties, all results
of all
Standards shall be deemed “Confidential Information” of Certegy, subject to
section 8 of this
Agreement.
4.5 Certegy will invest in improvements to its debit/ATM processing capability
during the Renewal Term. Certegy’s goals will be: (1) to establish effective,
efficient and
dependable connectivity to enable authorizations and settlements over all major
debit/ATM
networks; (2) to provide competitive solutions for CSCU Credit Union’s debit and
ATM card
processing needs; (3) to have Certegy’s platform connect directly to VISA for
signature debit
authorizations; (4) to settle signature debit transactions directly with VISA;
(5) to enable single
point settlement; (6) to provide a graphical user interface; (7) to enable
seven-day processing,
and (8) to enable unique authorization parameters by BIN.
Backup, Disaster Recovery, Force Majeure and System Integrity. 5.
5.1 Backup. Certegy shall provide for backup data processing in the event
Certegy’s
primary data processing unit becomes inoperable. Certegy will provide off-
premises secured
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storage of data and program files as required by VISA and MasterCard and will
have available
redundant sources of electrical power.
5.2 Disaster Recovery. In the event Certegy is prevented from performing its
obligations under this Agreement through no fault of its own, Certegy shall,
through its own
facilities, suppliers of computer equipment and/or other processors, make best
efforts to assist
Credit Union to obtain replacement processing services for the Services, as
promptly as is
reasonably possible. Credit Union authorizes Certegy to provide cardholder and
other
Confidential Information to those vendors it contracts with to provide disaster
recovery and other
back-up processing services to Certegy, in order to test and prepare for
disaster recovery as well
as to perform Services in the event of a threatened or actual disaster. Certegy
shall require each
vendor that is to receive Confidential Information to sign a confidentiality
agreement binding
such vendor to protect and not improperly disclose Confidential Information.
Certegy has
maintained and shall continue to maintain arrangements with vendors to provide
backup
processing capability and Certegy shall test the functionality and viability of
such backup
processing capability twice each year.
5.3 Force Majeure. If Certegy is prevented from performing its obligations under
this
Agreement due to causes beyond its control, including without limitation
strikes, riots,
earthquakes, epidemics, wars, acts of terrorists, fires, power failures, the
failure or closure of a
Credit Union, machine breakdowns, computer-associated equipment outages, or any
other
catastrophe rendering its data processing center wholly or partially inoperable,
Certegy shall not
be liable for any loss or damage to Credit Union, Agent Credit Unions or
Customers.
5.4 Annual Financial and System Review. Each year, Certegy shall provide to CSCU
a copy of the most recent annual report of its publicly held parent corporation
and a copy of the
most recent third party auditors’ review and report on the design and compliance
test of Certegy’s
card processing system (SAS 70). Upon Credit Union’s written request, Certegy
shall provide
these documents to Credit Union.
6. Merchant Fees. If a Credit Union utilizes the Merchant Services provided by
Certegy,
the fees referenced in Schedule “C” attached to and made a part of this
Amendment, shall apply
to those services, and the following terms are added to the Agreement:
6.1 Right to Refuse Merchants. Credit Union shall not enroll merchants for
participation in the VISA and/or MasterCard system through CSCU or Certegy, if
those
merchants are within the categories of merchants designated by CSCU and/or
Certegy from time
to time as “high-risk merchants”. CSCU and/or Certegy shall have the right to
refuse to enroll,
and may terminate the enrollment of, any merchant if it determines, in its sole
and absolute
discretion, that failure to do so would create excessive risk for CSCU and/or
Certegy.
Right to Refuse Transactions. In the event that either CSCU or Certegy 6.2
determine, in their sole discretion, that the risks related to the credit card
sales transactions
(“Transactions”) introduced by any merchant enrolled by Credit Union are
excessive, then CSCU
or Certegy may refuse to accept and process those Transactions. CSCU or Certegy
shall
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promptly notify Credit Union of its refusal to accept and process Transactions
from any such
merchant.
6.3 Card Association Requirements. Credit Union shall comply with all VISA
and/or
MasterCard requirements for enrolling new merchants including, but not limited
to, the
performance of a credit check and/or other financial background investigation; a
physical
inspection of the merchant’s place of business; and an investigation to
determine whether the
merchant previously has been expelled from the VISA and/or MasterCard systems by
another
Credit Union for fraud or suspected fraud. Credit Union shall examine the sales
drafts contained
in sealed merchant deposits before forwarding such deposits to Certegy in order
to detect
possible fraud and other irregularities.
6.4 Indemnification. Notwithstanding any other provision of this Agreement,
Credit
Union shall indemnify and hold harmless Certegy and CSCU, and their respective
stockholders,
officers, directors, employees, agents, affiliates, subsidiaries, successors and
assigns, from and
against any and all liabilities, obligations, losses, damages, penalties,
actions, judgements, suits,
costs, expenses, including reasonable attorney fees including attorneys’ fees in
appellate and
bankruptcy proceedings, or disbursements of any kind or nature whatsoever, which
may be
suffered by, imposed on, incurred by, or asserted against Certegy, CSCU or the
other
indemnified parties in any way relating to, or arising out of any merchant
deposit of VISA or
MasterCard credit card or debit card sales transactions, drafts which arise from
transactions from
merchants enrolled by Credit Union or an agent institution of Credit Union for
the merchant
services provided pursuant to the Service Agreement, (“Sales Transactions”),
including
counterfeit or fraudulent transactions, or any chargebacks of such Sales
Transactions
(collectively, the “Losses”). Certegy shall be a third-party beneficiary of this
paragraph, and if
Certegy brings any lawsuit, arbitration or other action against Credit Union to
enforce the
provisions of this paragraph, the prevailing party shall be entitled to recover
its reasonable
attorneys’ fees and costs in connection with the action including attorneys’
fees and costs in
appellate and bankruptcy proceedings.
6.5 Right to Utilize Certain Funds. CSCU and/or Certegy shall have the right to
utilize any amounts payable to Credit Union as a result of Transactions in the
MasterCard and/or
VISA systems in payment of, or to reimburse CSCU or Certegy for, chargebacks or
any other
amounts payable by, or any other losses resulting from the activities of, any
merchants enrolled
by Credit Union or an agent institution of Credit Union. Credit Union acknowledges that
Certegy is a third party beneficiary of all rights granted to CSCU by Credit
Union under this
Financial Services Agreement, and that Certegy can exercise all rights given to
it pursuant to this
paragraph to, among other things, apply incoming amounts to offset or recover
amounts due on
fraudulent Transactions introduced into the MasterCard and/or VISA systems by
merchants
enrolled by Credit Union or an agent institution of Credit Union. Credit Union
specifically
agrees that the rights of CSCU and Certegy and the obligations of Credit Union
hereunder shall
survive any termination of this Agreement.
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Inspection of Records. 7.
7.1 Inspection by CSCU. On reasonable notice, during normal business hours and
on
presentation of written authorization from CSCU or from a Credit Union, as the
case may be,
CSCU representatives shall have the right, at CSCU’s expense, to inspect and
audit information
and records in Certegy” possession pertaining to this Agreement or the Credit
Union providing
the authorization; provided that any such notice shall specify the scope of the
inspection or audit
and Certegy shall have the right to receive and comment on any report prepared
by any external
representative engaged by CSCU in connection with any such inspection or audit,
prior to its
dissemination to the Credit Unions or any other parties.
7.2 Inspection by Credit Union. On reasonable notice, during normal business
hours
and on presentation of written authorization from a Credit Union, the
representatives of the
Credit Union or the designated agent of the Credit Union shall have the right,
at the Credit
Union’s expense, to inspect and audit information and records pertaining to that
Credit Union;
provided that any such notice shall specify the scope of the inspection or audit
and Certegy shall
have the right to receive and comment on any report prepared by any external
representative
engaged by the Credit Union in connection with any such inspection or audit,
prior to its
dissemination to the Credit Unions or any other parties.
Government Inspection. Certegy shall permit those governmental agencies that 7.3
regulate and examine CSCU and the Credit Unions to examine Certegy and its books
and records
to the same extent as if the Services were being performed by CSCU or the Credit
Unions on
their own premises.
8. Confidentiality. Each of the parties to this Agreement shall hold all
information provided
to it by the other party, or through its relationship with the other party, as
secret and confidential,
whether in the form of reports, plans, customer lists, data, documents, software
and related
products and services, (including, without limitation, CSCU’s proprietary
software, the Virtual
Card Consultant), drawings, writings, samples, know-how, marketing, strategies,
business
operations and business systems, and other proprietary material (“Confidential
Information”).
Non-public financial information that is personally identifiable to a customer
or member of
Credit Union (referenced in the Xxxxx-Xxxxx-Xxxxxx Act of 1999 as “Non-public
Personal
Information” or “NPI”) shall be treated by Certegy as Confidential Information
whether it is
received directly from Credit Union, through VISA or MasterCard or from another
third party.
Certegy shall only provide NPI to CSCU at the request of Credit Union.
Confidential
Information shall remain the property of the party from or through whom it was
provided. The
parties shall use Confidential Information, including NPI, only to perform under
this Agreement
and in the case of CSCU its Membership Agreement with Credit Union. Each party
shall use the
same degree of care to protect the other party’s and Credit Union’s Confidential
Information as it
uses to safeguard its own and each party shall implement and maintain
procedural, physical and
electronic safeguards to prevent the compromise or unauthorized disclosure of
Confidential
Information. For purposes of this section, other than in the case of NPI,
Confidential
Information shall not include information that becomes available to the public
through no
wrongful action of the receiving party, is already in the possession of the
receiving party and not
subject to an existing agreement of confidentiality between the parties, is
received from a third
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party without restriction and without breach of this Agreement, is independently
developed by
the receiving party, or is disclosed pursuant to a request from a government
agency to the extent
required by law. This Agreement shall in no way be construed to grant any right,
license, or
authorization to either party to use Confidential Information except as
permitted in this
Agreement. Each party shall restrict access to Confidential Information to those
employees and
persons in the receiving party’s organization with a need to know such
Confidential Information
in order to perform its obligations under this Agreement. Such employees and
persons shall be
under the same obligations to hold secret and confidential such Confidential
Information. To the
extent Certegy retains third party vendors to assist it in performing its duties
under this
agreement, it shall first require such vendors similarly to protect and restrict
the use of
Confidential Information. The obligations of the parties hereunder shall survive
the termination
of this Agreement.
Transmissions. 9.
9.1 CSCU and Credit Union Responsibility. CSCU and/or the Credit Unions, as the
case may be, shall be responsible for transmission at their expense, and shall
bear the risk of loss
and damage resulting from the transmission to the data processing center of
Certegy of
information and data (collectively, “Data”). In the case of physical
transmission of Data to
Certegy, the responsibility for loss and damage shall remain with CSCU and/or
the Credit
Unions to the point where and until Certegy receives delivery of the Data
through the U.S. mail
or by courier, and in the case of electronic transmission, until receipt is
confirmed by Certegy, at
which time the risk of loss shall shift to Certegy.
9.2 Certegy Responsibility. Certegy shall bear the risk of loss and damage
resulting
from the transmission of Data from the data processing center of Certegy. In the
case of physical
transmission of Data from Certegy to CSCU or a Credit Union, the responsibility
for loss and
damage shall remain with Certegy to the point where and until CSCU or the Credit
Union, as the
case may be, receives delivery of the Data through the U.S. mail or by courier,
and in the case of
electronic transmission, until receipt is confirmed by CSCU or the Credit Union,
at which time
the risk of loss shall shift to CSCU or the Credit Union, as the case may be.
Certegy’s
responsibility for the safekeeping and security of plastic credit cards or blank
plastic cards
commences upon the delivery of such plastics to Certegy and terminates upon
delivery of
plastics by Certegy to the mail, courier or freight service designated by CSCU
or the Credit
Union.
Compliance with Laws and regulations. 10.
10.1 Certegy’s Compliance Obligations. Except as provided in items (i) and (ii)
of
section 10.2 below, Certegy shall be responsible for providing the Services in a
manner that
complies with all Federal laws, rules, and regulations as amended or enacted
from time to time
applicable to the Services, including without limitation the Truth-In-Lending
and Fair Credit
Billing Acts, and all rules and regulations promulgated under those laws.
10.2 Credit Union Compliance Obligations. Each Credit Union shall be responsible
for the following:
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(i) preparing its credit application forms, solicitations, and notices of credit
approval
and denial as well as compliance with all Federal laws, rules, and regulations
relating to those
documents, including without limitation, where applicable to those documents,
the Federal
Consumer Credit Protection Act including Truth-In-Lending, the Equal Credit
Opportunity act,
the Electronic Fund Transfer Act, the Xxxxx-Xxxxx-Xxxxxx Act of 1999, the U.S.A.
PATRIOT
Act, and any regulations implementing such acts;
(ii) if the Credit Union elects to prepare any other documentation or text for
use with
its cardholder accounts, Credit Union shall comply with all applicable laws,
rules, and
regulations applicable to such documentation or text;
(iii) complying with all state and municipal laws, rules, and regulations as
amended or
enacted from time to time applicable to all documentation sent to the Credit
Union’s cardholders;
and
(iv) except as provided in section 10.1 above, complying with all Federal and
state
laws, rules, and regulations applicable to the operation of its card program,
including without
limitation state and Federal usury laws, Fair Credit Reporting, Equal Credit
Opportunity and
Electronic Funds Transfer Acts and all rules and regulations promulgated under
these laws
relating to the operation of its card program, and all VISA, MasterCard and
other card
association rules and regulations applicable to card issuing institutions in
connection with the
operation of its card program.
10.3 Modifications to Card Program. Each Credit Union shall notify Certegy by
certified mail if it desires to amend, subject to applicable law and regulation,
any aspect of its
card program which may impact Certegy’s provision of the Services to that Credit
Union,
including, without limitation, (i) the annual percentage rate it charges, (ii)
the percent and dollar
amount of minimum payment, (iii) its method of finance charge calculation,
and/or (iv) the
annual fees of that Credit Union’s existing card program.
10.4 Debit Card Disclosures. Notwithstanding anything to the contrary in this
section
10, each Credit Union shall be solely responsible for providing any and all
required debit card
disclosures and forms to its customers. Each Credit Union shall be solely
responsible for
compliance with all laws, rules, and regulations applicable to all aspects of
the operations of its
debit card programs, regardless of whether that Credit Union uses any forms or
other materials
supplied by Certegy.
11. Certegy Procedures. Certegy shall, from time to time, hold training sessions
at its
facility and such other places as it shall designate, for new Credit Union
employees or Credit
Union employees needing additional training. Each Credit Union shall be
responsible for
sending its employees to Certegy training sessions as necessary for them to be
fully trained to
perform their responsibilities in connection with utilization of the Services.
For each area of
responsibility to be performed by one or more employees of a Credit Union, that
Credit Union
shall send at least one employee who will be performing that responsibility to
training to be
trained in that responsibility. Each Credit Union shall have full responsibility
for ensuring that
its employees and other representatives comply with all procedures set forth in
Certegy” training
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manual or other procedural manuals and literature provided to the Credit Union
at training
sessions or otherwise from time to time, including without limitation those
pertaining to
verification of the accuracy of account confirmation cards sent by Certegy to
the Credit Union
and monitoring of combined warning bulletins (collectively, the “Procedures”)
and shall
indemnify, defend, and hold harmless Certegy, its officers and directors, and
its successors and
assigns from and against any and all liabilities, claims, damages, losses or
expenses, including
reasonable attorneys’ fees (collectively “Claims”) that result from, arise out
of, or in connection
with the failure of an employee or other representative of that Credit Union to
follow the
Procedures.
12. Responsibility for Counterfeit and Fraudulent Transactions. Each Credit
Union assumes
financial responsibility for all VISA and MasterCard debit and credit card
transactions charged
to its cardholder accounts, including but not limited to counterfeit
transactions and fraudulent
transactions, and shall indemnify and hold harmless CSCU, Certegy, their
officers and directors,
and their successors and assigns against any and all Claims that result from,
arise out of, or in
connection with such transactions, unless such Claims are caused by Certegy’s
negligence,
willful misconduct, or failure to perform in accordance with the terms of this
Agreement.
Mediation; Arbitration. 13.
13.1 The parties shall submit any dispute arising under section 1.2 to mediation
as
administered by, and subject to the rules of, the Computer Law Committee of The
Florida Bar or
such other mediation group mutually agreed to by the parties, to attempt to
resolve the dispute.
Each party shall be responsible for its own costs and attorneys’ fees, if any,
incurred during the
mediation.
13.2 If mediation under section 13.1 does not result in a full settlement of the
dispute,
then any matter described in section 1.2 that is disputed shall be submitted to
arbitration and
decided in accordance with the Commercial Arbitration Rules of the American
Arbitration
Association, in Tampa, Florida, and the decision rendered by the arbitrators in
connection with
any such matter shall be binding. In connection with any arbitration pursuant to
this section, the
arbitrators shall have the discretion to determine whether either party is the
prevailing party and
to allocate all or more than half of the responsibility for the costs of the
arbitration, plus
responsibility for all or a portion of the prevailing party’s attorneys’ fees,
to the non-prevailing
party. If no such allocation is made, each party shall be responsible for half
the costs of the
arbitration and that party’s entire attorneys fees.
13.3 If either party initiates an action or proceeding at law or in equity that
should have
been submitted for resolution under section(s) 13.1 or 13.2, then the other
party shall be entitled
to recover from the party who initiated that action or proceeding, its
attorneys’ fees and costs
incurred in connection with a motion to dismiss the action or proceeding on the
grounds that it
should have been submitted for resolution under section(s) 13.1 or 13.2.
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Termination. 14.
14.1 Events. This Agreement shall terminate on December 31, 2009, or on written
notice given from one party to the other after the occurrence of any one of the
following:
(i) the termination of Certegy’s right or ability to perform the Services for
VISA or
MasterCard accounts;
(ii) the failure of CSCU to obtain and maintain those BIN’s and ICA’s necessary
in
order for the Credit Unions to use and share BIN’s and ICA’s maintained by CSCU;
(iii) the discontinuance by either party of its performance of this Agreement
because
of an order of an appropriate state or Federal court or regulatory body to so
discontinue
its participation;
(iv) any affirmative act of insolvency by VISA or MasterCard or upon the filing
by
VISA or MasterCard of any action under any reorganization, insolvency, or
Moratorium
law, or upon the appointment of any receiver, trustee, or conservator to take
possession of
the properties of VISA or MasterCard;
(v) subject to item (vi) below, the failure of either party to cure a material
breach of
its obligations under this Agreement within thirty (30) days following written
notice of
the breach from the other party; provided that if the breach cannot reasonably
be cured
within thirty (30) days, the non-breaching party shall not have the right to
terminate this
Agreement so long as the breaching party promptly commences to cure the breach
within
thirty (30) days following the notice of the breach and accomplishes the cure
within
ninety (90) days; or
the failure of Certegy to cure a Material Failure in accordance with section 4.
(vi)
14.2 Cooperation Following Termination. If CSCU gives Certegy written notice of
its
decision to switch card processors following termination of this Agreement for
any reason,
Certegy shall cooperate reasonably with CSCU to effect an orderly transition of
CSCU’s
operations to the new processor designated by CSCU. In connection with the
conversion of a
Credit Union to another card processor, either in connection with CSCU’s
decision to switch
processors or otherwise, Certegy shall (i) cooperate reasonably with the Credit
Union to effect an
orderly conversion, which may include, but shall not necessarily be limited to,
performing those
tasks set forth on Exhibit “D” and (ii) at the request of the Credit Union,
continue providing the
Services to the Credit Union following termination of its Credit Union Service
Agreement until
the conversion is completed; provided that Certegy shall not be obligated to
provide the Services
to that Credit Union beyond six (6) months following the effective date of such
termination.
14.3 Direct Processing Agreement. Following the resignation of each and every
Credit
Union from CSCU, either during or following the term of this Agreement, Certegy
and that
Credit Union shall have the right to contract with each other directly, or
indirectly through
another association, for processing services. Certegy shall not solicit any of
the Credit Unions to
14
resign from CSCU and enter into a direct contract with Certegy for card
processing to commence
prior to the termination of this Agreement or any extension or renewal of this
Agreement.
15. Services Provided by CSCU. CSCU shall be responsible for and assume all
liability for
services it provides to the Credit Unions and which are not required to be
performed by Certegy
under this Agreement.
16. Notices. Except as otherwise provided in this Agreement, any notice, demand,
or other
communication required or desired to be given under this Agreement by Certegy or
CSCU or
under a Credit Union Service agreement by Certegy or the Credit Union shall be
in writing and
shall be deemed validly given forty-eight (48) hours after its deposit in the
first class United
States mail, certified or registered, postage prepaid, return receipt requested,
or if given by other
means, upon receipt of delivery. A communication to Certegy or CSCU shall be
addressed or
delivered to the appropriate party at its address set forth below:
To Certegy: Certegy Card Services, Inc.
00000 Xxxxxxxxx Xxxxxxxxx
Xx. Xxxxxxxxxx, XX 00000
Attn: President
with a copy to the Certegy law department in St. Petersburg
To CSCU: Card Services for Credit Unions, Inc.
00000 Xxx Xxxxx Xxxxx
Xxxxx 000
Xxxxxxxxxx, XX 00000
Attn: President
A communication to a Credit Union shall be addressed or delivered to the address
shown on that
Credit Union’s Credit Union Service agreement. Either party or a Credit Union
may change its
address for the receipt of notices, demands, or other communications by giving
notice of the
change in accordance with this section.
17. Indemnification. Certegy shall indemnify, defend and hold harmless CSCU,
CSCU
employees, its officers and directors and its successors and assigns from and
against any and all
Claims that result from, arise out of, or in connection with Certegy’s failure
to perform in
accordance with, or any breach by Certegy of, its obligations under this
Agreement or any Credit
Union Service Agreement, or any administrative or operating procedures or
guidelines agreed to
in writing by both Certegy and CSCU from time to time. Certegy and each Credit
Union shall
indemnify, defend and hold harmless the other party, the other party’s officers
and directors, and
the other party’s successors and assigns from and against any and all Claims
that result from,
arise out of, or in connection with the indemnifying party’s failure to perform
in accordance
with, or any breach by the indemnifying party of, its obligations under this
Agreement or the
Credit Union Service Agreement. In addition, Credit Union shall indemnify and
hold harmless
Certegy, its officers, directors, successors, and assigns from and against any
and all Claims
resulting from, arising out of, or in connection with the performance, or
nonperformance, of any
vendor as contemplated by section 1.5 of this Agreement.
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18. Limitations on Damages. In any action by either party against the other, by
a Credit
Union or Certegy against the other, or by CSCU or a Credit Union against the
other, neither
party shall be liable to the other for consequential, special, or exemplary
damages; provided that
in any action or actions by CSCU and one or more Credit Unions against Certegy
arising out of
the same general set of circumstances, Certegy may be liable for consequential
damages not to
exceed Fifty Thousand Dollars ($50,000) to CSCU or any one Credit Union and Two
Hundred
Fifty Thousand Dollars ($250,000) in the aggregate.
MasterCard/Visa Requirements. 19.
19.1 Use of Trademarks.
19.1.1 Certegy shall not use any of the MasterCard trademarks and/or Visa Card
Program Marks (collectively, the “Marks”) on any material in connection with the
Service unless CSCU and/or its member, as the case may be, are prominently
identified by name and city adjacent to such Marks. All such material may not
identify Certegy unless Certegy is prominently identified as an agent or
representative of CSCU and/or its members, as the case may be.
19.1.2 Certegy shall have no authority to permit use of the Marks by any of
Certegy’s agents.
19.2 Solicitation Material. Any solicitation material used by Certegy shall
disclose
that the subsequent cardholder and/or merchant agreements are between CSCU’s
member
and the individual cardholder and/or merchant.
19.3 MasterCard Member Service Provider Requirements.
19.3.1 Certegy shall fully comply with all applicable MasterCard Bylaws and
Rules and any operational regulations, procedures or guidelines established from
time to time by MasterCard (collectively, the “Rules”);
19.3.2 Certegy has registered with MasterCard as a Member Service Provider
(“MSP”) and has submitted a signed MSP Agreement to MasterCard;
19.3.3 Certegy shall lindemnify and hold harmless MasterCard, CSCU and its
members for any failure by Certegy to comply with the Rules, as amended from
time to time;
19.3.4 Certegy shall disclose to CSCU the identity and location of all of its
sales
locations and any other MSP or independent party performing part or all of the
Services;
19.3.5 If there is any inconsistency between any provisions of the Agreement and
the Rules, the Rules in each instance shall apply.
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19.3.6 The Agreement is terminable by CSCU in the event of a material breach
by Certegy of a Rule applicable to the Services as provided for in section
14.1(v)
of this Agreement.
19.4 Visa and MasterCard Risk Management And Reporting Requirements. Certegy
shall report to Visa and MasterCard that information which Visa and MasterCard
reasonably
require from CSCU regarding the risk management reporting requirements of Visa
and
MasterCard that pertain to the individual Credit Unions. In the event that Visa
and MasterCard
materially modify what information they require, Certegy shall also provide that
additional
information; provided, however, if providing that additional information will
require additional
programming or otherwise cause Certegy to incur significant costs, Certegy’s
obligations to
provide that additional information is subject to the mutual written Agreement
of the parties.
20. Applicable Law. This Agreement shall be governed by and construed in
accordance with
the laws of the Sate of Florida.
21. Attorneys’ Fees. If either party institutes an action or proceeding at law
or in equity, to
enforce any provision of this Agreement, including an action for declaratory
relief or for
damages, or otherwise in connection with this Agreement, the prevailing party
shall be entitled to
recover from the losing party its reasonable attorneys’ fees and costs in
connection with the
action or proceeding, including attorneys’ fees and costs in appellate and
bankruptcy
proceedings. Similarly, the prevailing party in an action or proceeding
involving Certegy and a
Credit Union in connection with a credit Union Service Agreement or otherwise in
connection
with the Services shall be entitled to its reasonable attorneys’ fees and costs.
22. Exhibits and Schedules. All Xxxxxxxx (X, X-0, X-0, C and D) and Schedules
(A, B, C, E,
G, J, K, and L) attached to this Agreement are incorporated into and made a part
of this
Agreement by this reference.
23. This Agreement. This Agreement, together with the attached Schedules and
Exhibits,
supercedes all prior agreements, understandings, or representations of the
parties on this subject
matter.
24. Severability. If there is any conflict between a provision of this Agreement
and any
present or future law or regulation, the provision of this Agreement that is
affected shall be
curtailed only to the extent necessary to bring it within the requirements of
the law or regulation,
and the remaining provisions shall remain in effect.
25. Non-Waiver. No waiver by a party of a breach of any provision of this
Agreement or of
a Credit Union Service Agreement shall constitute a waiver of any prior or
subsequent breach of
the same or any other provision of this Agreement or any Credit Union Service
Agreement.
26. Amendments. This Agreement shall not be amended except in writing signed by
both
parties. The parties shall cooperate in promptly delivering a copy of any
amendments to the
Credit Unions. Such delivery may be accomplished by either delivering a hard
copy of any
amendment to the Credit Unions or providing notice of any amendment in a
bulletin delivered to
17
the affected Credit Unions and making actual copies of any amendment available
in a printable
format on a website that is available to affected Credit Unions and identified
in the bulletin.
27. Authority. Each party to this Agreement, and each Credit Union signing a
Credit Union
Service Agreement, represents and warrants that it has the full right, power,
legal capacity, and
authority to enter into and perform its obligations under this Agreement or the
Credit Union
Service agreement, as the case may be, and that those obligations shall be
binding without
approval of any other person or entity. Each person signing this Agreement on
behalf of a party
and each person signing a Credit Union Service Agreement on behalf of a Credit
Union
represents and warrants that he has the full right, power legal capacity, and
authority to sign that
agreement on behalf of that party or Credit Union.
28. Quality Control Standards. In order to maintain quality service, telephone
communications with each Credit Union may be monitored and/or recorded without
any further
notice or disclosure.
29. Certegy’s systems shall remain capable of processing dates using four digit
fields for the
year throughout the term of this Agreement.
30. Deconversion Fees. In addition to all other amounts owed Certegy, in the
event a Credit
Union transfers all or a portion of its card base to another processor, to an
acquirer of Credit
Union’s accounts or to Credit Union’s internal systems for any reason
whatsoever, Credit Union
shall pay Certegy a Deconversion Fee equal to $1.00 per account transferred,
with a minimum
total charge of $5,000.00 and a maximum total charge of $50,000.00, for
Certegy’s performance
of the services required to effectuate the transfer of the accounts from
Certegy’s processing
platform.
31. Protection Against Employee Dishonesty. Certegy shall maintain Commercial
Crime,
including Employee Dishonesty, insurance coverage in the amount of at least five
million dollars
($5,000,000.00) during the Term of this Agreement and during any subsequent
renewal terms to
protect against losses by CSCU or Credit Unions resulting from dishonesty of any
Certegy
Employee. Certegy shall periodically provide proof of such coverage to CSCU.
CARD SERVICES FOR CREDIT CERTEGY CARD SERVICES, INC.
UNIONS, INC., a Florida corporation a Florida corporation
By: /s/ Xxx Xxxxxxx By: /s/ Xxxxxxx XxXxxxx
Xxxxxxx XxXxxxx
Name
Xxx Xxxxxxx
Name
Chairman
Title
Chief Executive Officer
Title
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