FIFTH AMENDMENT TO CONTRACT FOR ALASKA ACCESS SERVICES
This FIFTH AMENDMENT TO CONTRACT FOR ALASKA ACCESS SERVICES ("Fifth
Amendment") is made and entered into as of this 7th day of August, 2000, by and
between GENERAL COMMUNICATIONS, INC. and its wholly owned subsidiary, GCI
COMMUNICATIONS CORP., an Alaska corporation (together, "GCI") with offices
located at 0000 Xxxxxx Xxxxxx, Xxxxx 0000, Xxxxxxxxx, Xxxxxx 00000-0000 and MCI
WORLDCOM NETWORK SERVICES, INC. ("MWNS"), formerly known as MCI
Telecommunications Corporation, with offices located at 0000 00xx Xxxxxx, X.X.,
Xxxxxxxxxx, X.X. 00000.
RECITALS
WHEREAS, GCI and MWNS entered into that certain Contract for Alaska
Access Services dated January 1, 1993 (the "Original Agreement"), as amended by
(i) the First Amendment to Contract for Alaska Access Services dated Xxxxx 0,
0000, (xx) the Third Amendment to Contract for Alaska Access Services dated
March 1, 1998, and (iii) the Fourth Amendment to Contract for Alaska Access
Services dated as of January 1, 1999 (collectively, the "Agreement") which set
forth the general terms and conditions under which GCI provides certain
telecommunications services to MWNS; and
WHEREAS, MWNS and the General Services Administration ("GSA") have
entered into an agreement for the provision of telecommunications services by
MWNS to GSA. MWNS desires to purchase certain services from GCI pursuant to the
Agreement in support of the awarded government contract; and
WHEREAS, effective September 30, 1999 WorldCom Network Services, Inc.
merged into MWNS pursuant to that certain Certificate of Merger dated as of
September 15, 1999; and
WHEREAS, MWNS and GCI desire to further amend the Agreement to modify
certain terms and conditions under which GCI will lease FTS2001 Service (as
defined herein) to MWNS.
NOW, THEREFORE, in consideration of the premises and the mutual
agreements herein contained, and other good and valuable consideration, the
receipt and sufficiency of which is hereby acknowledged, the parties agree as
follows:
1. Definition of Terms. All capitalized terms used in this Fifth
Amendment but not defined herein shall have the meanings given to such terms in
the Agreement. Additionally, any reference to "MWNS" in this Fifth Amendment
shall be a reference to "MCI" in the Agreement, as amended, and vice versa.
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2. FTS2001 Service.
(a) Notwithstanding anything in the Agreement to the contrary,
all telecommunications services, including dedicated access between a POP and an
authorized government agency location, that are ordered by MWNS in support of
the GSA FTS2001 government contract (Solicitation Number TQC-SS-97-2001) between
MWNS and the General Services Administration as more fully described in the
Scope of Work attached hereto and incorporated herein as Schedule A
(collectively, the "FTS2001 Service") shall be handled in accordance with the
terms and conditions set forth in this Fifth Amendment. FTS2001 Service shall
include the following services:
(1) FTS2001 Dedicated On-Net Services. Upon placement of
an ASR for "FTS2001 Dedicated On-Net Services", GCI shall provide to MWNS
dedicated access services for originating and terminating traffic from (i)
authorized government agency location designated in the ASR (hereinafter a
"FTS2001 End User") to the nearest GCI POP, (ii) from one FTS2001 End User to
another FTS2001 End User or (iii) from one GCI POP to another GCI POP. GCI shall
then transport all originating and terminating FTS2001 Dedicated On-Net Service
going to GCI's nearest POP to either (i) MWNS' Seattle switch along trunk groups
dedicated to MWNS or (ii) to the designated intrastate end user along as many
trunk groups dedicated to MWNS as possible (e.g., if the designated end user is
not another FTS2001 End User then the traffic will be terminated from the last
GCI POP connected to a dedicated circuit over non-dedicated circuits). Such
dedicated trunk groups shall include, but not be limited to, trunks between
GCI's Fairbanks switch and GCI's Anchorage switch, GCI's Juneau switch and GCI's
anchorage switch and GCI's Anchorage switch and MWNS' Seattle switch. Trunks
supporting Anchorage, Fairbanks and Juneau must support ********** capability
for switched data and video applications in order to support **********.
Pricing for dedicated access services between an FTS2001 End User and the
nearest GCI POP, between an FTS2001 End User and an FTS End User and use of the
dedicated trunks along GCI's backbone network or any combination thereof shall
be set forth in Schedule B.
(2) FTS2001 ********** Services. Upon placement of an ASR
for "FTS2001 ********** Services", GCI shall make arrangements with the local
LEC to redirect ("PIC") the originating and terminating traffic from the
authorized government agency location designated in the ASR to the nearest GCI
POP. GCI shall then transport all originating and terminating FTS2001 **********
Service going to GCI's nearest POP to either (i) MWNS' Seattle switch along
trunk groups dedicated to MWNS or (ii) to the designated intrastate end user
along as many trunk groups dedicated to MWNS as possible (e.g., if the
designated end user is not another FTS2001 End User then the traffic will be
terminated from the last GCI POP connected to a dedicated circuit over
non-dedicated circuits). Such dedicated trunk groups shall include, but not be
limited to, trunks between GCI's Fairbanks switch and GCI's Anchorage switch,
GCI's Juneau switch and GCI's anchorage switch and GCI's Anchorage switch and
MWNS' Seattle switch. Trunks supporting Anchorage, Fairbanks and Juneau must
support **********
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DESIRES TO KEEP UNDISCLOSED AND A COPY OF THE UNREDACTED DOCUMENT WILL BE FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.]
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capability for switched data and video applications in order to support
********** services. Pricing for dedicated access services between an FTS2001
End User and the nearest GCI POP, between an FTS2001 End User and an FTS End
User and use of the dedicated trunks along GCI's backbone network or any
combination thereof shall be set forth in Schedule B.
(3) FTS2001 ********** Services. In the event that MWNS
orders ********** services in support of GSA FTS2001 government contract ("FTS
********** Service"), GCI shall provide the ********** services along FTS2001
********** Services which support ********** capability for switched data and
video applications. All FTS2001 ********** Service to be transported to the MWNS
Seattle switch must be interconnected from GCI's POP to MWNS' Seattle switch via
dedicated trunks without echo cancellation. Pricing for FTS2001 **********
Services are set forth in Schedule B.
(4) FTS2001 General Services. GCI shall also provide all
other services listed in Section 2 of the Agreement to FTS2001 End Users via
FTS2001 ********** and ********** Services as designated by MWNS ("FTS2001
General Services"). All FTS2001 General Services shall be governed by the terms
and conditions set forth in the Agreement regarding such services described in
Section 2; provided, however, the pricing applicable to such FTS2001 General
Services shall be governed by the pricing set forth in Schedule B attached
hereto and incorporated herein. (FTS2001 ********** Services, FTS2001 **********
Services, FTS2001 ********** Services and FTS2001 General Services shall
hereinafter be collectively referred to as "FTS2001 Service").
(5) GCI agrees to support MWNS' private network 700
number dialing plan for all designated FTS2001 Service.
(b) FTS2001 Service Ordering. To order FTS2001 Service to be
furnished at FTS2001 locations, MWNS shall submit an ASR to GCI, including the
requested in-service date for the FTS2001 Service (the "Requested In-Service
Date"). All ASRs shall designate the FTS2001 End User and the requested FTS2001
Service. Within five (5) business days after receipt of the ASR, GCI shall issue
a Firm Order Commitment (a "FOC") to MWNS. GCI shall use its best efforts to
ensure that the FTS2001 Service is tested and accepted by MWNS and is available
for MWNS' use by the Requested In-Service Date. MWNS shall have the right, in
its sole discretion, to cancel an ASR, without incurring any termination
liability, at any time (a) prior to the Requested In-Service Date, or (b) after
the Requested In-Service Date in the event the FTS2001 Service is not tested,
accepted and available for MWNS' use by such date. If the FTS2001 Service is not
tested, accepted and available for MWNS' use by the Requested In-Service Date
and MWNS chooses not to cancel the ASR, GCI will credit to MWNS, against the
first invoice(s) due hereunder, an amount equal to the prorated daily billing
that would have been payable for such FTS2001 Service for each day the FTS2001
Service is unavailable to MWNS after the Requested In-Service Date.
[CERTAIN INFORMATION HAS BEEN REDACTED FROM THIS DOCUMENT WHICH THE COMPANY
DESIRES TO KEEP UNDISCLOSED AND A COPY OF THE UNREDACTED DOCUMENT WILL BE FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.]
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(c) FTS2001 Service Pricing. Notwithstanding anything in the
Agreement to the contrary, the prices MWNS pays to GCI for the above-described
FTS2001 Service shall be at the rates set forth in the attached Schedule B. The
costs associated with each FTS ********** and ********** Service from an FTS2001
End User designated on an ASR shall vary by the type of call and its originating
and terminating locations as more specifically set forth in Schedule B. All
Private Line and Frame Relay revenue generated from FTS2001 Service shall be
applied to all applicable volume discount calculations set forth in the
Agreement.
(1) The charges for FTS2001 Service will begin to accrue
on the later to occur of (a) the Requested In-Service Date, or (b) the date on
which the FTS2001 Service has been tested and accepted by MWNS and is available
for MWNS' use. Notwithstanding the foregoing, if MWNS is unable, due to Customer
or other delays, to make use of FTS2001 Service at a FTS2001 End User at the
time charges would begin to accrue pursuant to the preceding sentence, MWNS
shall have the option to either (i) instruct GCI to disconnect the affected
circuit(s), without incurring termination liability, or (b) defer the accrual of
charges and commencement of billing for not more than thirty (30) days. MWNS
shall have the right at any time during such thirty (30) day period to instruct
GCI to disconnect the affected circuit(s), without incurring termination
liability.
(2) The non-recurring fee set forth in Schedule B will be
included in the first monthly invoice submitted to MWNS with respect to the
FTS2001 Service; provided, however, that GCI shall not charge MWNS any
non-recurring or installation charges for FTS2001 Service ordered within the
year of 1999.
(3) GCI and MWNS agree to review and audit the traffic
mix and applicable revenue derived from FTS2001 Service ordered pursuant to this
Fifth Amendment six (6) months after the execution of this Fifth Amendment with
the intent to negotiate, in good faith, a fixed rate for FTS2001 Service.
(d) FTS2001 Service Testing and Acceptance. The FTS2001
Service shall be tested and accepted in accordance with the Specifications and
the testing acceptance criteria set forth in the Schedule C attached hereto and
incorporated herein. GCI shall promptly notify the MWNS representative
identified on Schedule C that the interconnection between MWNS' facilities and
GCI's facilities is complete and that the FTS2001 Service is available for
testing. The notice may be given by facsimile, electronic mail or telephone at
the numbers specified on Schedule C. The notice shall identify the place where
the test (or retest) will take place and the date and time of the test (or
retest), which date and time shall be not less than two (2) business days after
notification. MWNS shall have the right to have a representative present during
the testing. GCI shall make the FTS2001 Service available for use upon receipt
of MWNS' final acceptance of the test results.
(e) Interruptions. The FTS2001 Service shall meet the
applicable
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Specifications and shall be provided in accordance with industry standards. In
the event that the FTS2001 Service fails to meet the Specifications, MWNS may be
entitled to receive a credit as set forth below. An Interruption shall be
measured from the time that the Interruption starts to the time of full
compliance with the applicable Specifications. For the purpose of calculating
the duration of an Interruption, the parties agree to use GCI's maintenance log
and any other relevant reports of either MWNS or GCI.
(1) MWNS shall be entitled to receive a credit in the
event of an Interruption in the FTS2001 Service. Except as set forth in
subsection (3) below, the amount of the credit per FTS2001 circuit shall be as
follows:
Length of Interruption Credit
----------------------- ------
Less than 2 hours 4 hours
Each additional 2 hour period
or fraction thereof 4 hours
The dollar value of the credit, if any, to be applied against GCI's invoice for
each billing month shall be determined by adding together the products of (a)
the number of credit hours to which MWNS is entitled for Interruption(s) in each
circuit, multiplied by (b) the pro rata hourly cost to MWNS of such circuit
during the month in which the Interruption(s) occurred. Multiple Interruptions
in a circuit shall be aggregated for purposes of determining the total credit
hours to which MWNS is entitled under this subsection (1).
(2) Notwithstanding anything in the Agreement or this
Fifth Amendment to the contrary, if any FTS2001 Service fails to meet the
Specifications for any consecutive twenty-four (24) hour period, or for more
than five percent (5%) of the time over a consecutive thirty (30) day period,
MWNS may immediately terminate such FTS2001 Service, at MWNS' sole discretion,
without incurring any termination liability. In the event of any such
termination, GCI will reimburse MWNS for any and all installation charges MWNS
incurs in obtaining replacement services by an alternate method; provided,
however, that such charges shall not exceed the then prevailing rates charged by
the ILEC for comparable FTS2001 Service.
(3) Notwithstanding the foregoing, MWNS shall be entitled
to receive a credit equal to one (1) month's service in the event that there is
an Interruption equal to or greater than one (1) minute during a particular
month at a GCI location serviced by a **********. The credit will be applicable
to all FTS2001 Service affected by the Interruption. In no event, however, shall
MWNS' credit for any Interruption during a particular month at a location
serviced by a ********** exceed one (1) month, regardless of the actual number
of Interruptions during that particular month.
[CERTAIN INFORMATION HAS BEEN REDACTED FROM THIS DOCUMENT WHICH THE COMPANY
DESIRES TO KEEP UNDISCLOSED AND A COPY OF THE UNREDACTED DOCUMENT WILL BE FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.]
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(f) Customer Service. GCI and MWNS agree to coordinate their
customer service and technical support efforts regarding the FTS2001 Service.
MWNS' Cary, North Carolina Technical Service Center shall be the single point of
contact for all authorized government agencies being provided FTS2001 Service.
GCI shall interface with MWNS' technical service center on a 7 day a week, 24
hours a day basis. GCI shall provide to MWNS technical support, inventory
management, tracking and trouble reporting for the FTS2001 Service. The trouble
reporting contacts for the parties are listed in the Schedule D attached hereto
and incorporated herein.
(g) Trunk Forecasting. In order to maintain appropriate levels
of dedicated trunks for the FTS2001 Service, MWNS agrees to provide GCI
forecasts of projected originating and terminating FTS2001 Service traffic
levels on a quarterly basis. The forecasts shall be itemized by switch location
and shall include all information necessary to allow GCI to manage its trunking
facilities.
(h) Service Order Termination. MWNS and GCI hereby acknowledge
and agree that in the event the (i) General Services Administration terminates
or cancels an order for FTS2001 Service pursuant to the terms of the GSA FTS2001
government contract with MWNS, or (ii) the term of any FTS2001 Service ordered
under the GSA FTS2001 government contract expires (as dictated by the GSA
FTS2001 government contract), MWNS shall have the right to cancel the applicable
ASR(s) without any termination liability.
(i) In connection with the provision of FTS2001 Service, GCI
agrees to abide by the following Federal Acquisition Regulations: FAR 52.2444-6;
FAR 52.222-26, Equal Opportunity (E.O. 11246); FAR 52.222-35, Affirmative Action
for Special Disabled and Vietnam Era Veterans (38 U.S.C. 4212(a)); and FAR
52.222-36, Affirmative Action for Handicapped Workers (29 U.S.C. 793).
(j) Service Level Agreement. MWNS and GCI hereby agree to
abide by the terms and provisions of the Service Level Agreement between GCI and
MWNS for FTS2001 Services in Alaska attached hereto as Schedule E. In the event
of any inconsistency between this Fifth Amendment and the Service Level
Agreement, the Service Level Agreement shall govern.
(k) Statement of Work. MWNS and GCI hereby agree to abide by
the terms and provisions of the Statement of Work attached hereto as Schedule F.
In the event of any inconsistency between this Fifth Amendment and the Statement
of Work, the Statement of Work shall govern.
3. Tariffed Rates. The following shall be added to the Original
Agreement as a new Section 2H:
"H. Tariffed Rates. Notwithstanding anything contained in this
Agreement or
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Schedule A to the contrary, the price MCI pays to GCI for services
hereunder in ********** shall at all times be ********** for similar
telecommunications services. GCI will decrease the rates chargeable
hereunder to MCI in accordance with the **********. Such **********
will be ********** or any change thereof."
4. Term. The following shall be added to Section 3, Term, of the
Original Agreement:
"The services for FTS2001 Service shall be for a term of **********
commencing on the effective date of the GSA FTS2001 government
contract. The term for FTS2001 Service shall be automatically extended
for **********, unless the GSA terminates the GSA FTS2001 government
contract between MCI and the GSA. In the event that either (i) the GSA
terminates the GSA FTS2001 government contract between MCI and the GSA
or (ii) the term of the GSA FTS2001 government contract expires, MCI
may terminate the FTS2001 Services without liability. Such MCI
termination shall be effective as of the date that the GSA FTS2001
government contract either terminates or expires, as applicable."
5. Arbitration Procedures. Section 4C(2) of the Original Agreement is
hereby deleted in its entirety and replaced by the following:
"2. Arbitration Procedures. Any dispute arising out of or related to
this Agreement or any ASR which cannot be resolved by negotiation,
shall be settled by binding arbitration in accordance with the
J.A.M.S./ENDISPUTE Arbitration Rules and Procedures, as amended by this
Agreement. The costs of arbitration, including the fees and expenses of
the arbitrator, shall be shared equally by MWNS and GCI unless the
arbitration award provides otherwise. MCI and GCI shall each bear the
cost of preparing and presenting its case. The parties agree that this
provision and the arbitrator's authority to grant relief shall be
subject to the United States Arbitration Act, 9 U.S.C. 1-16 et seq.
("USAA"), the provisions of this Agreement, and the ABA-AAA Code of
Ethics for Arbitrators in Commercial Disputes. The parties agree that
the arbitrator shall have no power or authority to make awards or issue
orders of any kind except as expressly permitted by this Agreement, and
in no event shall the arbitrator have the authority to make any award
that provides for punitive or exemplary damages. The arbitrator's
decision shall follow the plain meaning of the relevant documents, and
shall be final and binding. The award may be confirmed and enforced in
any court of competent jurisdiction. All post-award proceedings shall
be governed by the USAA."
[CERTAIN INFORMATION HAS BEEN REDACTED FROM THIS DOCUMENT WHICH THE COMPANY
DESIRES TO KEEP UNDISCLOSED AND A COPY OF THE UNREDACTED DOCUMENT WILL BE FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.]
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6. Year 2000 Warranty. The following is hereby added to the Agreement
as a new Section 5K:
"K. Year 2000 Warranty. GCI hereby represents and warrants that GCI is
using commercially reasonable efforts to ensure that its Network,
facilities, equipment, support systems, features and/or hardware,
software and firmware involved in or in any way related to the
provision of services, whether functioning independently or within a
system, shall be able to accurately process date data (including, but
not limited to, calculating, comparing, and sequencing) from, into, and
between the twentieth and twenty-first centuries, including leap year
calculations, when used in accordance with the provision of services by
GCI. GCI will indemnify, defend (by counsel reasonably acceptable to
MCI) and hold MCI and its Customers harmless from and against any
claims made and/or loss suffered (including reasonable attorneys' fees
which shall include allocable costs of in-house counsel) as a
consequence of any breach of this warranty."
7. Effect of Amendment. All terms and conditions of the Agreement not
modified by this Fifth Amendment shall remain in full force and effect. FTS2001
Service shall be treated as services under the Agreement, and shall be subject
to all the terms and conditions thereof, except as such terms and conditions are
expressly modified by this Fifth Amendment.
8. Further Assurances. MWNS and GCI shall cooperate in good faith, and
shall enter into such other instruments and take such other actions as may be
necessary or desirable, to fully implement the intent of this Fifth Amendment.
9. Counterparts. This Fifth Amendment may be executed in counterparts,
each of which shall be deemed an original and all of which together shall
constitute one and the same instrument.
IN WITNESS WHEREOF, the undersigned authorized representatives of MWNS
and GCI have executed and delivered this Fifth Amendment as of the date first
written above.
GENERAL COMMUNICATIONS, INC. MCI WORLDCOM NETWORK SERVICES, INC.
By: /s/ By: /s/
Name: Xxxxxxx Xxxxxxxx Name: Xxxxx X. Reyndels
Title: Vice President/G.M. Title: Director
Wholesale Services
Date: August 30, 2000 Date: August 25, 2000
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Schedule A
Scope of Work
Schedule B
Pricing Schedule
Telecommunication Services Pricing Structure Dedicated Access
Switched - Voice and Data (1), (2)
Gov't switched location (equal access) to Gov't switched location $********** **********
Gov't switched location (equal access) to Gov't dedicated location $********** **********
Gov't switched location (equal access) to non Gov't switched location $********** **********
Gov't switched location (equal access) to lower 48 $********** **********
Gov't dedicated location to Gov't switched location $********** **********
Gov't dedicated location to Gov't dedicated location $********** **********
Gov't dedicated location to non Gov't switched location $********** **********
Gov't dedicated location to lower 48 $********** **********
Gov't switched location (non equal access) to Gov't switched location $********** **********
Gov't switched location (non equal access) to Gov't dedicated location $********** **********
Gov't switched location (non equal access) to non Gov't switched location $********** **********
Gov't switched location (non equal access) to lower 48 $********** **********
Intrastate Private Line GCI Tariff-
FCC ********** **********
Intrastate ISDN(PRI and BRI) GCI Tariff-
FCC ********** **********
Intrastate Frame Relay GCI Tariff-
FCC ********** **********
Anchorage to Seattle Private Line GCI Tariff-
FCC ********** **********
Other Services
[CERTAIN INFORMATION HAS BEEN REDACTED FROM THIS DOCUMENT WHICH THE COMPANY
DESIRES TO KEEP UNDISCLOSED AND A COPY OF THE UNREDACTED DOCUMENT WILL BE FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.]
Telecommunication Services Pricing Structure Dedicated Access
Rate call detail for intra Alaska calls $********** **********
Call Record Detail for Interstate calls
Switch Port on GCI Switch in Seattle $********** **********
DAC Port on GCI Switch in Seattle $********** **********
Notes:
(1) For ********** connections, when the gov't facility is using centrex
service, the elements that MWNS will be charged are ********** between the LEC
EO and the LEC SWC and ********** between the LEC SWC and the GCI POP.
(2) For ********** connections, when the gov't facility is using a PBX, the
elements that MWNS will be charged are ********** between the LEC EO and the LEC
SWC, ********** between the LEC SWC and the GCI POP and ********** between the
PBX and the LEC EO.
(3) ********** service charges will be billed directly to the gov't by the
LEC.
(4) Initially, there will be ********** LEC ********** between the GSA and GCI
POP in **********. There will be ********** LEC ********** connection between
the GSA and the GCI POP in **********.
(5) Initially, there will be ********** connecting ********** and **********.
(6) Initially, there will be ********** between ********** and **********:
********** for ********** and ********** for **********.
[CERTAIN INFORMATION HAS BEEN REDACTED FROM THIS DOCUMENT WHICH THE COMPANY
DESIRES TO KEEP UNDISCLOSED AND A COPY OF THE UNREDACTED DOCUMENT WILL BE FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.]
Schedule C
Specifications and Testing Acceptance Criteria
1. TECHNICAL SPECIFICATIONS
Any and all dedicated access services furnished by GCI shall meet ********** as
stated within the MWNS **********.
1.1 Circuits designed as ********** shall be available with either
********** or ********** signaling format. ********** format shall be available
as an option.
1.2 Circuits designed as ********** may be used with **********.
1.3 All equipment shall be fully protected in a ********** arrangement.
1.4 GCI shall use its best efforts to furnish alternate/diverse paths
into the MWNS location, i.e., no single point of failure.
1.5 All GCI equipment must be **********.
1.6 Mean time to Restore Electronics and Network Circuit Path: Four (4)
hours
2. ACCEPTANCE TESTING CRITERIA FOR DEDICATED ACCESS SERVICES
The following acceptance tests will be conducted:
2.1. **********: A test for a period of seventy-two (72) hours where
Bit Error Ratio ("BER"), Error Free Seconds ("EFS") and Burst Error Seconds
("BES") shall meet the parameters of the Specifications.
2.2. ********** Operation: The protection switch shall operate within
all manufacturer's specific operating parameters.
2.3. ********** Functionality: All ********** indicators provided by
the equipment vendor will function properly under all simulated
(non-destructive) alarm conditions.
2.4 MWNS Testing Acceptance Contact:
[CERTAIN INFORMATION HAS BEEN REDACTED FROM THIS DOCUMENT WHICH THE COMPANY
DESIRES TO KEEP UNDISCLOSED AND A COPY OF THE UNREDACTED DOCUMENT WILL BE FILED
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Schedule D
Trouble Reporting Contacts
1. MWNS Trouble Reporting Contact.
Cary, NC 1-800-FTS-SVC1
2. GCI Trouble Reporting Contacts.
1st level
Anchorage
---------
Rock Xxxxxxxx Supervisor Anchorage Distribution Center 000-000-0000
Xxxx Xxxxxx Supervisor Network Operations Center 000-000-0000
Xxxxx Xxxx Supervisor Network Operations Center 907-265-5561
Xxxxxx Xxxxxxxx Supervisor Network Operations Center 000-000-0000
Juneau
------
Xxxx Xxxxxx Supervisor - Operations 000-000-0000
Fairbanks
---------
Xxxxx Xxxxxxx Supervisor - Operations 000-000-0000
Seattle
-------
Xxx Xxxxxxxx Xx. Technician - Operations 206-448-0966
2nd level
Xxxxxx Xxxxxxx Director Network Operations 000-000-0000
3rd level
Xxxx Xxxxxxxxx VP Network Operations 000-000-0000
4th level
Xxxx Xxxxxxxx VP Carrier Relations 000 000 0000
Schedule E
Service Level Agreement
SERVICE LEVEL AGREEMENT BETWEEN GCI AND MCIW FOR FTS2001 SERVICES IN ALASKA
1. In return for MCIW making GCI the 1st choice provider for all required
services of the FTS contract in Alaska **********, GCI will provide
certain customer service and sales and marketing support functionality to
the government base of FTS prospects and customers as MCIW' marketing
alliance partner. GCI may not bind MCIW to any performance that is not
stated in the FTS2001 contract and agrees to operate in the best interests
of both companies' objective of maximizing market share with the Federal
Government customer, at the lowest possible cost. It is understood that,
for both companies to succeed, services must be presented, proposed, and
installed in the most timely manner and in accordance with the MCIW/GCI
Statement Of Work. MCIW and GCI representatives will act together to
present a cohesive marketing presence to the Federal Government customers
in Alaska.
2. GCI will identify and compensate a dedicated point of contact to support
the FTS2001 contract.
3. MCIW will provide:
- Access and training to FTSNet (includes pricing tools, trouble tracking,
network performance, ordering tools, etc.)
- Customer training information
- Sales and Marketing information.
- MCIW account team points of contact
4. To facilitate the customers' ordering of GCI and MCIW services, GCI will
serve as a reference point for simple ordering questions. Orders will be
submitted directly to MCIW. However, customers may need local information
that could be provided by GCI. Also, GCI should provide guidance on proper
MCIW Account Team points of contact to customers to support the ordering
process.
5. GCI will provide information to government customers regarding services
that can be delivered in Alaska, MCI WorldCom FTS2001 pricing, and the
feature functionality the customer can expect. This information may include
detailed diagrams of the connectivity to the lower 48 MCIW FTS2001 network
or diverse access as defined in the MCIW/GCI Statement of Work. GCI may
distribute MCIW brochures to government customers from time to time or upon
request of the customer or MCIW.
[CERTAIN INFORMATION HAS BEEN REDACTED FROM THIS DOCUMENT WHICH THE COMPANY
DESIRES TO KEEP UNDISCLOSED AND A COPY OF THE UNREDACTED DOCUMENT WILL BE FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.]
6. GCI may be asked to be present at formal MCIW sales presentations that will
take place from time to time, as a part of the new business acquisition
process.
7. In addition to the reports defined in the MCIW/GCI Statement of Work, GCI
will provide the MCIW business office director a monthly report regarding
customer meetings. This report will contain information elements such as
customer contact, nature of the customer inquiry, referral data, etc. The
MCIW business office director will distribute this report to all interested
parties.
8. GCI understands that MCI has bid a firm, fixed price contract with some
prices declining over the life of the contract. While it is recognized that
GCI's price to MCIW may be higher, in certain circumstances, than the
prices that MCIW is authorized to charge the government, this information
may not be divulged at any time to the government or any third parties.
9. GCI is authorized to quote budgetary prices to the government with the
understanding that the only authorized pricing source is the MCIW on-line
pricing tool, the contract, and the FCC Tariff #4.
10. GCI will solicit and provide sales leads to the extent that MCIW is unique
in its offering of FTS2001 services in the Alaska market. GCI agrees to
maximize the use of the facilities procured by MCIW for purpose of
delivering traffic to the lower 48.
11. MCIW will provide quarterly sales forecasts of FTS2001 traffic and
services.
12. GCI will follow FTS2001 support requirements. This includes providing the
customer service phone number, 888-FTS-SVC1, and customer order information
(e-mail addresses, fax numbers, point of contact) to the FTS2001 customer
base in Alaska.
Schedule F
Statement of Work
[MCI WorldCom logo]
MCI WorldCom/GCI FTS2001Alaska Services
Statement of Work
FTS2001 ALASKA CIRCUIT SWITCHED SERVICES STATEMENT OF WORK
1.0 OVERVIEW
MCI WorldCom, Government Markets division has been awarded the FTS2001 contract,
in response to the Government's RFP for communications services (voice, data and
video) including network management and access to customer data. The
FTS2001contract requires services both domestically and internationally
including the domestic offshore locations of Alaska, Hawaii, Puerto Rico, Guam,
Northern Marianas, and the U.S. Virgin Islands. In the process of providing
services to these locations, MCI WorldCom has identified some locations where
they will require the support of their partners and/or subcontractor. Hence,
this Statement Of Work (SOW) will define the support required by MCI WorldCom
partner GCI to provided frame relay service (FRS), circuit switched services
(CSS) and Dedicated Transmission Service (DTS) for the FTS2001 Government users
in Alaska. CSS includes switched voice service (SVS), and circuit switched data
service (CSDS) services. Dedicated Transmission service addressed in this SOW
will only include **********. ********** service and ********** will be
supported using the existing commercial agreement between MCIW and GCI.
MCI WorldCom is committed to providing these services and will work with GCI to
ensure a smooth and timely transition and implementation meeting FTS2001
contract requirements.
[CERTAIN INFORMATION HAS BEEN REDACTED FROM THIS DOCUMENT WHICH THE COMPANY
DESIRES TO KEEP UNDISCLOSED AND A COPY OF THE UNREDACTED DOCUMENT WILL BE FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.]
1.1 Background
The purpose of the FTS2001 program, as defined by the Government, is to provide
Government users with up-to-date, cost-effective, and easy to utilize
telecommunications services. In addition, the FTS2001 program is designed to
enhance the goals of the National Information Infrastructure (NII) and to
support implementation of key information technology recommendations of the
National Performance Review (NPR). The FTS2001 program is expected to provide
the bulk of telecommunications services for the emerging Government Services
Information Infrastructure (GSII). The program includes long distance (domestic
and non-domestic), and local (MAA contracts) telecommunications service
requirements. The Government's authorized users include: All Federal agencies;
authorized Federal contractors; agency-sponsored universities and laboratories;
and as authorized by law or regulation, state, local, and tribal Governments,
and other organizations. All organizations listed in GSA Order ADM 4800.2D (as
updated) are eligible.
The term of each FTS2001 contract is ********** basic contract period with
********** option periods of ********** each. The contracts also include
provisions for internal competitive contract administration actions (Price
Re-determination), at the Government's discretion. This Statement of Work will
be reviewed by both GCI and MCIW concurrent with Government renewals or contract
administrative changes.
Services to be acquired by Government users from MCIW include: circuit switched
services (switch voice, circuit switch data, 800 and 900 services), switched
data services (Packet Switched, Frame Relay, ATM and Internet Protocol
services), and dedicated transmission services (private lines). The services to
be provided by GCI in Alaska include ********** Services, **********, and
**********. These services are discussed in more detail in Section 3.0.
MCI WorldCom has a Program Management team in place that has been addressing
the FTS2001 requirements, issues and tasks included in the FTS2001 contract. In
addition, MCI WorldCom's FTS2001 Program Management Team has guided and managed
all the inter-organization coordination, schedules and meetings as they design,
develop, and plan the transition and implementation of the FTS2001 program
requirements. GCI will play a major role in supporting MCI WorldCom in managing
and performing the tasks for FTS2001 service requirements to/from Alaska.
[CERTAIN INFORMATION HAS BEEN REDACTED FROM THIS DOCUMENT WHICH THE COMPANY
DESIRES TO KEEP UNDISCLOSED AND A COPY OF THE UNREDACTED DOCUMENT WILL BE FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.]
2.0 OBJECTIVE
The purpose of this SOW is to define the process and procedures required by MCI
WorldCom and GCI to support the delivery of Government agency's FTS2001 SVS (On
and OffNet voice), ********** and ********** requirements in Alaska. Delivery
and support for Frame Relay and Inter-State PL service will follow the
commercial agreements in place between MCIW and GCI.
3.0 TECHNICAL DESCRIPTION
GCI will act as MCI WorldCom's agent in Alaska for the provision of FTS2001
services as defined in this Statement of Work. In general this includes:
a) Arranging for dedicated access facilities where ordered between Government
agency locations subscribing to MCI WorldCom's FTS2001 services and the
nearest GCI POP (Juneau, Anchorage, Fairbanks). GCI will comply with the
FTS2001 contract by accepting Government customer provided access, where
required.
b) Providing circuit switching for voice and circuit switched data calls
within Alaska.
c) Supporting toll free originating and terminating traffic in Alaska. 800
number portability, under the control of the LEC SMS database, will also be
supported.
d) Transporting originating 900 traffic from Alaska to MCI WorldCom by routing
on the 900-NXX number ranges assigned to MCI WorldCom.
e) Supporting frame relay traffic and inter-state PL to/from Alaska via
existing commercial service arrangements between MCI WorldCom and GCI.
f) Supporting 700 number dial plans.
3.1 Specific responsibilities for switched voice and circuit switched data
services include:
a) For subscribing FTS2001 users who are behind LEC Centrex switches, GCI
shall:
- Accept calls from the Centrex switch via a dedicated trunk group, or
- Accept calls from the Centrex switch via a shared trunk group and
identify MCI WorldCom subscribers on the basis of ANI or calling line ID
in the signaling setup message. MCI WorldCom would be responsible for
providing GCI with the authorized list of ANIs.
- Terminate calls from MCI WorldCom FTS2001 users via the same trunks.
b) GCI shall act as MCI WorldCom's agent to contact LECs in equal access areas
in Alaska such that subscribing FTS2001 users will be repointed (PIC'd) to
GCI's access trunk groups. Calls from these virtual on-net users will be
routed according to the mutually agreed upon FTS2001 routing plan. Since
MCI WorldCom has no PIC in Alaska, the GCI PIC will be used to provide MCIW
FTS2001 service.
[CERTAIN INFORMATION HAS BEEN REDACTED FROM THIS DOCUMENT WHICH THE COMPANY
DESIRES TO KEEP UNDISCLOSED AND A COPY OF THE UNREDACTED DOCUMENT WILL BE FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.]
c) Non-equal access areas, within Alaska, will be served using the FTS2001
calling card.
d) In the three major cities in Alaska (Anchorage, Fairbanks, and Juneau), GCI
will support PRI ISDN access trunks to subscribing FTS2001 users. These
trunks must support ********** capability for switched data and video
applications.
GCI shall support MCI WorldCom's FTS2001 dialing plan, which will include the
use of private network 700 numbers.
[CERTAIN INFORMATION HAS BEEN REDACTED FROM THIS DOCUMENT WHICH THE COMPANY
DESIRES TO KEEP UNDISCLOSED AND A COPY OF THE UNREDACTED DOCUMENT WILL BE FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.]
3.2 GCI interconnection responsibilities will include:
"MCI FTS-2001 Alaska Network Diagram V.3...December 22, 1999"
[A DIAGRAM USING SYMBOLS AND FLOW LINES IN DESCRIBING THE USE OF FACILITIES TO
SUPPORT THE COMPANY'S PROVIDING FTS-2001 SERVICES IN ALASKA]
"MCI FTS-2001 Alaska Network Diagram V.3...January 13, 2000"
[A DIAGRAM USING SYMBOLS AND FLOW LINES IN DESCRIBING THE USE OF FACILITIES TO
SUPPORT THE COMPANY'S PROVIDING FTS-2001 SERVICES IN ALASKA]
a) Installing trunks dedicated to MCI WorldCom FTS2001 SVS traffic between:
- The GCI Fairbanks switch and the GCI Anchorage switch
- The GCI Juneau switch and the GCI Anchorage switch
- The GCI Anchorage switch and the MCI WorldCom Seattle switch
The sizing of these trunks will be mutually determined to ensure a P.01
grade of service for the applicable peak traffic requirements.
b) Dedicated access only - Switching and aggregating MCI WorldCom FTS2001
SVS originating traffic in Alaska. The Fairbanks and Juneau switches
will pass the traffic they aggregate to the Anchorage switch which will
in turn aggregate it with Anchorage traffic and pass it to the MCI
WorldCom Seattle switch via a dedicated trunk group with echo
cancellation. GCI will provide undersea fiber optic capacity for this
between their facilities in Anchorage and Seattle. MCI WorldCom will
assign LEC provided access capacity between the GCI Seattle POP and the
MCI WorldCom Seattle POP.
c) Switching and aggregating MCI WorldCom FTS2001 circuit switched data
(CSDS) traffic in a manner similar to (b) above and passing it to the
MCI WorldCom Seattle switch via a dedicated trunk group without echo
cancellation. This includes ********** capability for switched data
and video applications via the GCI "5E" network.
Switching and terminating MCI WorldCom FTS2001 SVS and CSDS traffic from the MCI
WorldCom Seattle switch to dedicated on-net FTS2001 terminations via the
trunking arrangements described above.
4.0 CUSTOMER SUPPORT
MCI WorldCom will administer the customer service functions consistent with
those as outlined in the FTS2001 contract. Customer service includes service
ordering, billing, trouble reporting and account management. MCI WorldCom's
Technical Service Center (TSC) in Cary, NC will act as the single interface for
all Government inquires and will coordinate with the MCIW account teams for
non-service affecting inquiries and GCI's services centers and personnel for
service affecting issues. Customer service processes and procedures are defined
in the following sections:
- Pricing/Pre-Sale Support
- Service Ordering
- Billing
- Network Management
- Reporting
- Trouble/Inquiry reporting
4.1 Pricing/Pre-Sale Support
GCI will support sales efforts for FTS2001 services in Alaska. MCI WorldCom will
provide GCI the necessary information and training to enable GCI sales personnel
to directly pursue and
[CERTAIN INFORMATION HAS BEEN REDACTED FROM THIS DOCUMENT WHICH THE COMPANY
DESIRES TO KEEP UNDISCLOSED AND A COPY OF THE UNREDACTED DOCUMENT WILL BE FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.]
manage the sales of FTS2001 service with Alaska customers. GCI will notify and
work with the MCIW agency specific account teams as required.
MCI WorldCom will provide the following information to assist with GCI's FTS2001
sales efforts:
- Electronic Files containing FTS2001 pricing information
- Access to FTSNet
- Price Quote Tool: Enables GCI reps to develop price quotes for FTS2001
service on-line
- access: Enable GCI to view order information
- Any other applications to support sales efforts
- MCIW Agency Specific account team points of contact
- MCIW Business Office points of contact
- Manages contract changes, modifications, multi-year and complex pricing
requests
- Manage GCI Statement of Work
MCI WorldCom will advise GCI of ongoing contract modifications and price
changes, when possible, at least 30 days in advance of implementation of the
modification or change.
4.2 Service Ordering
The customer service ordering process for Alaska services defined in this SOW
will be consistent with the service ordering process for FTS2001 services
offered in the lower 48 states.
Government users will be able to initiate service orders using a standard
template via the FTSNet, web site, email, verbally or by facsimile. Copies and
descriptions of these order forms are available at the FTS2001 website
(xxx.xxxxxxxxxxx.xxx).
- Government users may request FTS2001 service in Alaska through MCIW
directly or via GCI. Orders may be initiated via the following means:
- FTSNet: Government users that have been authorized and registered may
enter orders directly to MCIW, on-line via FTSNet.
- Facsimile: Government users may fax orders to: 888-HELP 2K1
(888-435-7251)
- E-mail: Government users may attach order templates to e-mail messages
and send to: xxxxxx0@xxxx.xxx
- GCI: Government users may submit orders to the GCI/FTS2001 Account
Representatives. GCI must submit the order to MCI WorldCom COB receipt of
order date via facsimile as defined above.
- This set of standard service order intervals adheres to standard commercial
intervals for MCI's best commercial customers. The service order intervals
begin the next business day following service order notification.
Table 3.9.4.1-1. Standard Service Order Intervals - Mandatory Services *
Service Standard Interval Standard Interval
(With Telco)/business (Without Telco)
days
Circuit Switched
Switched voice 19-25 days 7-12 days
Circuit switched data 19-25 days 7-12 days
Toll-free service 19-25 days 7-12 days
900 service 19-25 days 7-12 days
Switched Data
Frame relay 36-41 days with MCI 15-20 days
provided routers; 22-27
days with Government
provided routers
Dedicated Transmission 19-24 days* 11-16 days
*Note: Service order intervals associated with the transition process will
adhere to the agreed upon Transition Plan.
**DS3 requests evaluated on an ICB.
Note: Disconnect orders and orders without telco loops are 30 days from service
order notification.
- All received orders will be entered into the centralized FTS ordering system,
OrderMCI, and managed through to implementation by MCIW's Program Office.
When the Government submits a service request to MCI WorldCom for service(s)
in Alaska:
- MCI WorldCom will verify that the individual requesting the service is
authorized to request that type of service.
- Review the request data for completeness.
- If the service request is for services and/or equipment that are fully
defined and priced, MCI WorldCom will immediately assign a service order
number and issue the service order for processing by GCI.
- All FTS2001 orders will be captured and tracked in MCI WorldCom's
centralized service order tracking system. GCI will provide the MCIW
Program Office with the information necessary to support the required
order status notifications. Information required includes the
following:The Service Order Notification message will contain pertinent
information including the OrderMCI Service Order ID number, agency
service request number, relevant technical information, service
initiation charges and other costing data, and the expected
implementation date.
- When Government involvement is required to support the installation or
removal of equipment, and the due date is more than 10 days in the
future, GCI must advise MCIW to enable MCI WorldCom to notify the LGC or
the DAR of required Government actions as soon as possible and at least
10 business days prior to the required Government action. This
notification will allow MCI WorldCom to comply with the installation or
removal due date. GCI will provide the MCI WorldCom PMO with any Firm
Order Commitment dates/changes upon receipt.
- Within 24 hours of service order completion, GCI will provide the
information
necessary to enable the dedicated Account Team Service Order specialist
to notify the Government representatives identified in the service order
that implementation is complete by generating and transmitting a Service
Order Completion Notice. This message will identify all costs billed to
the Government, including any discounted or waived costs including SIC
charges, if waived, that are known for that billing period. MCI WorldCom
will initiate billing for the service on the Effective Billing Date
(EBD), contained within the Service Order Notification Message. This date
may directly correspond to Government acceptance testing of the service.
For successful 72-hour acceptance testing, billing will begin upon
completion of acceptance testing. Billing will not occur for services
that do not pass acceptance testing. Billing will cease for any service
disconnects on the approved or accepted disconnect date and upon issuance
of a notification to the requester.
The Government will have the option of requesting service for an interval less
than the stated standard interval of that service. GCI will make every effort to
support expedited order requests and will advise MCIW of any associated charges
above and beyond those outlined in the GCI/MCIW contract.
The Government requires special ordering and handling for NSEP (National
Security Emergency Preparedness). GCI will make every effort to support and
manage these services as described in the FTS2001 contract and will provide MCIW
the information needed to meet the Government's requirements.
4.2.1 Switched Voice Service (PICs)
The MCIW/GCI account teams will follow the standard procedures for PIC service
by acquiring the Letter of Agreement (LOA) from the customer. The MCIW account
team member or designated MCIW representative will forward the LOA along with
the form required by GCI authorizing GCI to act as MCIW's agent requesting the
PICs to GCI for MCIW.
The PIC forms and associated information (NPA/NXXs, agency, agency hierarchy
code, etc.,) will be submitted to the GCI Carrier Account Manager. MCIW will
provide a point of contact and an order number, per order, to GCI.
GCI Marketing will perform the following once the PIC orders are received:
- Upon receipt of PIC orders from MCIW, GCI will review orders to determine
which NPA/NXXs are in equal access areas and non-equal access areas. GCI will
notify the MCIW account team of requests in non-equal access areas. The MCIW
account team will work with the customer to order calling card service to
provide service in these areas.
- GCI will advise MCIW of the GCI FTS20001 Agency account for billing to MCI
WorldCom.
- MCIW and GCI will reconcile ANI inventory information based on customer
provided information, LEC provided information and GCI provided information
- GCI will implement the PIC changes with the local telco's.
- GCI will notify the MCIW PMO upon PIC completion and will assist with
customer testing as necessary.
4.2.2 Switched Voice: ISDN/PRI
4.2.3 Inter-State Private Lines and Frame Relay:
MCIW and GCI will follow the procedures agreed upon to support commercial
services.
4.3 BILLING
4.3.1 Intra-Alaska Calls:
- GCI will provide rated call detail records to MCIW no later than the
5th calendar day of the month following the traffic period. Records
provided will be consistent with MCIW's standard Vnet Call Detail
Record information and will identify the Alaska end-user customer.
MCIW will provide GCI the FTS 2001 contractual rates to be used and
will advise GCI of any required rate changes no less than 30 calendar
days in advance. GCI will implement any required rate changes within
30 calendar days of notification from MCIW.
- GCI will provide flat files of print ready information to MCIW
containing the Summary of Amount Due, and Usage Summary by Location
reports. The reports will contain the Government defined Agency
Hierarchy Code, MCI WorldCom provided Account Numbers, i.e.,
Corporate ID, BillPayer ID, OBUS Account Number, as well as the
customer name. These files will be provided no later than the 5th
calendar day of the month following the traffic period.
Long Term Billing Solution: MCIW and GCI will establish a working team to
address the long term solution.
4.3.2 Billing Disputes
MCI WorldCom will act as the interface to receive FTS2001 customer billing
disputes. FTS users may initiate a billing dispute by initiating a ticket in
FTSNet, contacting the Customer Service Office (888-FTS-SVC1) or contacting
their MCIW/GCI account team. GCI will support any billing dispute inquires, as
required, for GCI provided services. MCIW will coordinate and manage the
resolution of all billing disputes and will maintain responsibility for any
customer facing activity.
4.4 NETWORK MANAGEMENT
The Technical Service Center (TSC) in Cary, NC is MCI WorldCom's primary network
management center for monitoring FTS2001 networks. The TSC will be supported by
GCI's Network Operation Center (NOC).
Network Service Affecting Events relating to MCIW Services supported by GCI will
be coordinated by GCI NOC with MCIW's TSC. The TSC can be reached by calling
1-800-FTS-SVC1. Planned network events that effect all services will be
communicated to the MCIW TSC via email and telephone no less than 48 hours
before the event occurs. Maintenance events that result in an outage shall be
scheduled with MCIW via email and telephone communications on average of
fourteen (14) days (but no less than seven (7) days) before the event. Unplanned
network events such as equipment failures and weather related outages shall be
communicated to MCIW's TSC as soon as possible via either email and/or telephone
communications.
The primary interface with the Government will be through MCI WorldCom. GCI will
provide data to MCI WorldCom to support its interface to the Government. GCI NOC
will be available 24x7.
4.5 REPORTING
This section identifies the items that GCI shall provide to MCIW. In this
section, the items GCI provides are called "deliverables."
GCI shall provide the deliverables in the media specified by MCIW. See Section
C.3.2.7 Data Requirements for the Government's requirements regarding the use of
off-line media format.
GCI shall provide the deliverables in "calendar" days unless otherwise
specified. The deliverables include the items listed in Attachment 1, Schedule F
attached hereto.
GCI shall provide all the deliverables listed in Attachment 1, Schedule F to
MCIW's FTS2001 CDRL Manager, unless the Manager specifies an alternate and/or
secondary delivery location.
GCI shall reference the "Contract Data Requirements List (CDRL) #", the
"Section", and the "Description", as provided in Attachment 1, Schedule F for
any correspondence, information, label and/or title that designates a
deliverable.
CDRL # identification for all deliverables shall be: "M-CDRL(number from
Attachment 1)-(mmddyy)". The "M" in front of "CDRL#" is a subcontractor
identifier. The "(mmddyy)" shall be assigned by GCI and shall represent the
deliverable's delivery date to the
Government.
Examples of CDRL #'s:
One Time Deliverables: M-CDRL0166-032599 is contract deliverable "Transition
Verification Test Plan" (CDRL # 0166) with a represented delivery date to the
Government of March (03) 25th (25), 1999 (99).
Reoccurring Deliverables: M-CDRL0140-020900 is contract deliverable "Contract
Modification Status Report" (CDRL # 0140) with a represented delivery date to
the Government of February (02) 9th (09), 2000 (00). This is a monthly
reoccurring deliverable. The next occurrence of the deliverable will be in the
month of March and the CDRL # could be, "M-CDRL0140-031000", contract
deliverable "Contract Modification Status Report" (CDRL # 0140) with a
represented delivery date to the Government of March (03) 10th (10), 2000 (00).
The first part of the CDRL # for this deliverable will always remain the same,
"M-CDRL0140-", since it will always represent the deliverable "Contract
Modification Status Report". The last part of the CDRL #, "-mmddyy", will change
with each monthly submission of the deliverable. This same principle applies for
any reoccurring deliverable whether it is a weekly, monthly, quarterly,
semi-annual, or annual. If the deliverable occurs more than once for any reason
this CDRL numbering scheme shall be applied.
4.6 TROUBLE REPORTING/CUSTOMER INQUIRIES
MCI WorldCom will act as the primary interface for Government users and will
provide the support required by the FTS2001 contract. GCI's NOC will act as an
extension of MCI's TSC by providing technical support, inventory management, and
tracking capability for MCI WorldCom's Alaska FTS2001 services. GCI's NOC will
be available 7 days a week, 24 hours a day to support MCI WorldCom's Customer
Service Office.
GCI will support MCI WorldCom in providing rapid trouble management of network
problems via MCI WorldCom's TSC in Cary, NC, which operates 24 hours a day, 7
days a week. The GCI NOC will provide direct monitoring of all MCIW supported
services that are dedicated to the FTS2001 program. If a problem is identified,
the GCI NOC, in coordination with the MCI WorldCom TSC, will resolve the problem
and be responsible for the following issues.
- Identifying and clearing trouble for both agency-identified,
mission-critical Telecommunication Service Priority (TSP) services and
non mission-critical services
- Working cooperatively with other contractors (Government and
non-Government) to rapidly resolve problems
- Maintaining audit trails of trouble resolution activities
- Responding to inquiries concerning trouble resolution status
- Providing trend analysis and sorting of trouble reports and
administrative reports
- Providing trouble escalation for normal and emergency events
MCIW will utilize its NSTHS (Network Systems Trouble Handling Standards) to
support FTS2001 customer trouble management. The NSTHS contains the parameters
used to status and escalate trouble tickets.
GCI's NOC will address all Trouble Ticket inquires for all Alaska locations by
MCIW and will work with MCIW to follow NSTHS. Appendix C attached hereto
contains 1st-3rd Level GCI contacts available 7x24 by pager.
Network Service Affecting Events relating to MCIW Services supported by GCI will
be coordinated by GCI NOC with MCIW's TSC. The TSC can be reached by calling
1-888-FTS-SVC1. Planned network events that effect all services will be
communicated to the MCIW TSC via email and telephone no less than 48 hours
before the event occurs. Maintenance events that result in an outage shall be
scheduled with MCIW via email and telephone communications on average of
fourteen (14) days (but no less than seven (7) days) before the event. Unplanned
network events such as equipment failures and weather related outages shall be
communicated to the MCIW's TSC as soon as possible via either email and/or
telephone communications.
5.0 PLANNING AND ENGINEERING
GCI will provide planning and engineering support to ensure that appropriate
network services will be available to meet evolving Government requirements.
These activities will include the following:
- Ensuring network wide interoperability with other sub-contractors (i.e.
LECs, etc.,) as well as Government and commercial networks, where the
Government requires such interoperability.
- Developing and maintaining a contingency and restoration plan that
prevents deterioration of network services.
6.0 TRANSITION, MIGRATION AND IMPLEMENTATION
Transition, Migration and Implementation will be as defined in the FTS2001
Alaska TMI SOW.
Appendix C
GCI Trouble Reporting Escalation Points of Contact
1st level
Anchorage
---------
Rock Xxxxxxxx Supervisor Anchorage Distribution Center 000-000-0000
Xxxx Xxxxxx Supervisor Network Operations Center 000-000-0000
Xxxxx Xxxx Supervisor Network Operations Center 907-265-5561
Xxxxxx Xxxxxxxx Supervisor Network Operations Center 000-000-0000
Juneau
------
Xxxx Xxxxxx Supervisor - Operations 000-000-0000
Fairbanks
---------
Xxxxx Xxxxxxx Supervisor - Operations 000-000-0000
Seattle
-------
Xxx Xxxxxxxx Xx. Technician - Operations 206-448-0966
2nd level
Xxxxxx Xxxxxxx Director Network Operations 000-000-0000
3rd level
Xxxx Xxxxxxxxx VP Network Operations 000-000-0000
4th level
Xxxx Xxxxxxxx VP Carrier Relations 000 000 0000
ATTACHMENT 1, SECTION F
deliveries or performance
F.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (JUN 1988)
This contract incorporates one or more clauses by reference, with the same force
and effect as if they were given in full text. Upon request, the Contracting
Officer will make their full text available.
Clause No. FAR Clause No. Title and Date
---------- -------------- --------------
F.1.1 52.242-15 Stop Work Order (AUG 1989)
F.1.2 52.242-17 Government Delay of Work (APR 1984)
F.1.3 52.247-35 F.O.B. Destination with Consignees
Premises (APR 1984)
F.2 DELIVERIES
This section identifies the items that GCI shall deliver to MCIW, to the
Government and/or the Government's agent(s).
In this section, the items GCI delivers are called "deliverables."
GCI shall provide the deliverables in the media specified by MCIW. Media needs
to be delivered in one or more of the following formats: a) Web Browsers/Server
Technology; b) E-mail; c) Magnetic tape cartridge; d) CD-ROM; e) Write Once,
Read Many (WORM); f) 3-1/2" diskette; g) Paper h) Facsimile. See Section C.3.2.7
Data Requirements for the Government's requirements regarding the use of on-line
electronic access to data, off-line media, and electronic media formats.
GCI shall provide the deliverables in "calendar" days unless otherwise
specified. The deliverables include, but are not limited to, the items listed in
Table F.2-1.
GCI shall deliver all the deliverables listed in Table F.2-1 to the Contracting
Officer's Technical Representative (COTR), unless the COTR specifies an
alternate and/or secondary delivery location.
GCI shall reference the "Contract Data Requirements List (CDRL) #", the
"Section", and the "Description", as provided in Table F.2-1, for any
correspondence, information, label and/or title that designates a deliverable.
CDRL # identification for all deliverables shall be: "M-CDRL(number from Table
F.2-1)-(mmddyy)". The "M" in front of "CDRL#" is a subcontractor identifier. The
"(mmddyy)" shall be assigned by GCI and shall represent the deliverable's
delivery date to the Government.
Examples of CDRL #'s:
One Time Deliverables: M-CDRL0166-032599 is contract deliverable "Transition
Verification Test Plan" (CDRL # 0166) with a represented delivery date to the
Government of March (03) 25th (25), 1999 (99).
Reoccurring Deliverables: M-CDRL0140-020900 is contract deliverable "Contract
Modification Status Report" (CDRL # 0140) with a represented delivery date to
the Government of February (02) 9th (09), 2000 (00). This is a monthly
reoccurring deliverable. The next occurrence of the deliverable will be in the
month of March and the CDRL # could be, "M-CDRL0140-031000", contract
deliverable "Contract Modification Status Report" (CDRL # 0140) with a
represented delivery date to the Government of March (03) 10th (10), 2000 (00).
The first part of the CDRL # for this deliverable will always remain the same,
"M-CDRL0140-", since it will always represent the deliverable "Contract
Modification Status Report". The last part of the CDRL #, "-mmddyy", will change
with each monthly submission of the deliverable. This same principle applies for
any reoccurring deliverable whether it is a weekly, monthly, quarterly,
semi-annual, or annual. If the deliverable occurs more than once for any reason
this CDRL numbering scheme shall be applied.
Any inconsistency between Section F and Sections B, C, E or H, shall be resolved
by giving Sections B, C, E or H precedence.
Table F.2-Attachment 1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.2: "Service Quantity Media of Where to Submittal
Descriptions, Technical Delivery Deliver Date
Requirements,
and Performance"
0004 Station Identified Call Detail As required Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly or
Record Information - Centralized Program Office as requested
Billing
0005 Station Identified Call Detail As required Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly or
Record Information - Direct Program Office as requested
Billing
0006 Updated Security Plan 1 plan Refer to Section C.3.2.7 To the FTS 2001 Bus. Annually or
Program Office as requested
0007 Report of All Security Violations As required Refer to Section C.3.2.7 To the FTS 2001 Bus. Within 4 hours of the
and Breaches Program Office incident
0015 Security Procedures 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Within 60 calendar days
Program Office after contract award
0016 Graphical Representation of 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Within 30 calendar days
Access Circuit Routes Showing Program Office and to of the implementation
Implementation of Diversity or affected agencies of access diversity or
Avoidance avoidance and a change
is made
Table F.2-Attachment 1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.2: "Service Quantity Media of Where to Submittal
Descriptions, Technical Delivery Deliver Date
Requirements,
and Performance"
0017 Proposed Reconfiguration of 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. At least 30 calendar
Routes for Implementing Access Program Office and to days in advance of
Diversity or Avoidance affected agencies implementation
0020 Call Status Report 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Daily within 24 hours
Program Office after end of day
(unless affected by
weekends or Federally
observed holiday); also
available weekly,
monthly, and quarterly
0021 Caller Profile Report 1 Refer to Section C.3.2.7 To the subscribing Daily within 24 hours
agency and to the FTS after end of day
2001 Bus. Program (unless affected by
Office (upon request) weekends or Federally
observed holiday)
Table F.2-Attachment 1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.2: "Service Quantity Media of Where to Submittal
Descriptions, Technical Delivery Deliver Date
Requirements,
and Performance"
0022 Caller Information Report 1 Refer to Section C.3.2.7 To the subscribing Daily within 24 hours
agency and to the FTS after end of day
2001 Bus. Program (unless affected by
Office (upon request) weekends or Federally
observed holiday)
0023 Caller Response Report Information 1 Refer to Section C.3.2.7 To the subscribing Daily within 24 hours
agency after end of day
(unless affected by
weekends or Federally
observed holiday)
0025 Call Status Report 1 Refer to Section C.3.2.7 To the subscribing Daily within 24 hours
agency after end of day
(unless affected by
weekends or Federally
observed holiday); also
available weekly,
monthly, and quarterly
Table F.2-Attachment 1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.2: "Service Quantity Media of Where to Submittal
Descriptions, Technical Delivery Deliver Date
Requirements,
and Performance"
0026 Caller Profile Report 1 Refer to Section C.3.2.7 To the subscribing Daily within 24 hours
agency and to the FTS after end of day
2001 Bus. Program (unless affected by
Office (upon request) weekends or Federally
observed holiday)
0027 Caller Information Report 1 Refer to Section C.3.2.7 To the subscribing Monthly
agency and to the FTS
2001 Bus. Program
Office (upon request)
0028 Graphical Representation of 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Within 30 calendar days
Transport Circuit Routes Showing Program Office and to of the imple-mentation
Implementation of Diversity or affected agencies of transport diversity
Avoidance or avoidance and when a
change is made
0029 Proposed Reconfiguration of 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. At least 30 calendar
Routes for Implementing Transport Program Office and to days in advance of
Diversity or Avoidance affected agencies implementation
Table F.2-Attachment 1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.3: "Management and Quantity Media of Where to Submittal
Operations" Delivery Deliver Date
0038 User Trouble and Complaint Report Procedures 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Within 60 calendar
Program Office days after contract
award and revised
within 60 calendar
days afterreceiving
notice that revisions
are required
0039 Updated Service Ordering and Tracking System 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Within 30 calendar
Procedures and Related Intervals Program Office days after contract
award
0044 Service Order Notification, Request for 1 Refer to Section C.3.2.7 To the Designated Within 3 business
Clarification, or Rejection Notice Agency Representative days after issuance
and to the FTS 2001 of Service Request
Bus. Program Office Acknowledgment
Table F.2-Attachment 1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.3: "Management and Quantity Media of Where to Submittal
Operations" Delivery Deliver Date
0045 Service Order Completion Notice 1 Consistent with medium To Government Within 24 hours of
of submission as representatives completion of the
specified in identified in the service order
Section C.3.5.4.1 service order and to
except for voice-only the FTS 2001 Bus.
notification, which is Program Office
not permitted
0047 Standard Service Order Processing Intervals 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Within 30 calendar
Program Office and to days prior to any
affected agencies change to service
order intervals;
within 7 calendar
days prior to any
extension of the
intervals
0049 Service Order Tracking and Administrative 1 set Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly within 15
Measurements Program Office and to business days after
subscribing agencies the end of the
previous month
0050 Centralized Billing Data and CDR Exchange 1 set Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly
Program Office and to
authorized agency
users
Table F.2-Attachment 1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.3: "Management and Quantity Media of Where to Submittal
Operations" Delivery Deliver Date
0051 Direct Billing Data and CDR Exchange 1 set Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly
Program Office
0052 Call Detail Records 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly, or with 60
Program Office calendar days notice
to specified agencies
0056 Invoice Format Changes 1 set Refer to Section C.3.2.7 To the FTS 2001 Bus. 60 calendar days
Program Office advance notice
FTS 2001 Bus. Program Office FTS 2001 Bus. Program
Office
FTS 2001 Bus. Program Office FTS 2001 Bus. Program
Office
0065 Network Service Affecting Event Reports 1 set As specified by GCI To the FTS 2001 Bus. As events occur
Program Office
0204 Notification of Any Subcontractor Network 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. As required
and Related Support Systems' Configuration Program Office
Changes Affecting or Likely to Affect Users'
Services and Resources
0066 Network Security Breach Detections 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Within the time frame
Program Office normally provided
commercial customers
Table F.2-Attachment 1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.3: "Management and Quantity Media of Where to Submittal
Operations" Delivery Deliver Date
0067 Fraud Detections 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Within the time frame
Program Office and normally provided
affected agencies commercial customers
0068 Fraud Prevention Procedures 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Initial update within
Program Office 60 calendar days
after notice to
proceed with further
updates as requested
by the FTS 2001 Bus.
Program Office
0206 Notification to the FTS 2001 Bus. Program 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. At least 60 calendar
Office (PMO) of All Significant Planned Program Office days in advance of
Changed to GCI's Network the planned changes
0070 Archived Trouble Report Data 1 set As specified by GCI To the FTS 2001 Bus. As requested by the
Program Office and to FTS 2001 Bus. Program
the agencies Office within the
timeframe normally
provided commercial
customers
Table F.2-Attachment 1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.3: "Management and Quantity Media of Where to Submittal
Operations" Delivery Deliver Date
0109 Revised Private Dialing Plan for 1 Refer to Section C.3.2.7 To the Implementation Within 15 calendar
Implementation Control Center days after receiving
the review from the
Implementation
Control Center
0215 Establishment (Notification) of 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Within 15 calendar
an Office of Implementation Program Office days following notice
Management (OIM) to begin an
implementation
project
0110 Content and Status of Service 1 As specified by GCI To the FTS 2001 Bus. Updated daily
Orders Information Associated Program Office
with Implementation of Services
0111 Implementation Network and User 1 set Refer to Section C.3.2.7 To the FTS 2001 Bus. No later than 15
Location Inventories Program Office calendar days after
GCI begins conducting
network and user
location inventories
0112 Implementation Traffic Statistics 1 set Refer to Section C.3.2.7 To the FTS 2001 Bus. No later than 15
Program Office calendar days after
approval of GCI's
Implementation Plan
Table F.2-Attachment 1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.3: "Management and Quantity Media of Where to Submittal
Operations" Delivery Deliver Date
0114 Implementation Notification and As Refer to Section C.3.2.7 To the Local At least 60 calendar
Scheduling for Local Government required Government Contact days before the
Contact and to the FTS2001 location is to be
Bus Office implemented, except
as otherwise directed
by the Government
0115 Implementation Notification and As Refer to Section C.3.2.7 To the Local At least 60 calendar
Documentation for Local required Government Contact days prior to
Government Contact and and Implementation implementation
Implementation Control Center Control Center and activities beginning
to the FTS2001 Bus at a location
Office
0216 Establishment (Notification) of 1 Refer to Section C.3.2.7 To the Implementation At least 50 calendar
Local Committee(s) for Control Center days prior to the
Implementation start of service
initiation activities
at the location
Table F.2-Attachment 1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.5: "National Quantity Media of Where to Submittal
Security and Emergency Delivery Deliver Date
Preparedness"
0116 Updated Assured Switched Voice 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. First update one year
Service Administrative Plan Program Office after contract award;
updated annually
thereafter on each
anniversary of contract
award
0117 Updated Assured Switched Voice 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. First update one year
Service Operational Plan Program Office after contract award;
updated annually
thereafter on each
anniversary of contract
award
0118 Updated Assured Switched Voice 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. First update one year
Service Management Plan Program Office after contract award;
updated annually
thereafter on each
anniversary of contract
award
0119 Updated Subcontractor Emergency 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Annually on each
Management Plans Program Office anniversary of contract
award
0120 Notification of Major Consequences 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Immediately
on the Network Program Office and to
affected agencies
Attachment 1Table F.2-1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.6: Quantity Media of Where to Submittal
"Performance Data Reporting Delivery Deliver Date
Requirements"
0121 Performance Data Reports As Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly - on or before
required Program Office and to the 15th Government
subscribing agencies business day of the
month following the
reporting interval;
Daily - by 0800 Local
Time of each Government
business day
0122 Performance Data Reports (Printed As Paper To FTS 2001 Bus. Within 5 business days
format) required Program Office and from when the report
and subscribing agencies, was due electronically
requested upon request
0123 Special Reports 1 set Refer to Section C.3.2.7 To the FTS 2001 Bus. Case-by-case basis as
Program Office and to negotiated with the
requesting agencies Government
0124 Archived Reports 1 set Refer to Section C.3.2.7 To the FTS 2001 Bus. Within 96 hours after
Program Office and to the request is made
requesting agencies
Attachment 1Table F.2-1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.6: Quantity Media of Where to Submittal
"Performance Data Reporting Delivery Deliver Date
Requirements"
0125 Agency-Specific Performance Data 1 set Refer to Section C.3.2.7 To the FTS 2001 Bus. As requested by the FTS
Program Office and to 2001 Bus. Program
subscribing agencies Office or a subscribing
agency
0126 Status of Network Fraud and 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly - on or before
Security Breach Detections Report Program Office and the 15th Government
subscribing agencies business day of the
month following the
reporting interval
0127 Service Order Completion Status 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly - on or before
Report Program Office and the 15th Government
subscribing agencies business day of the
month following the
reporting interval
Attachment 1Table F.2-1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.6: Quantity Media of Where to Submittal
"Performance Data Reporting Delivery Deliver Date
Requirements"
0128 Trouble Reports Status Report 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly - on or before
Program Office and to the 15th Government
subscribing agencies business day of the
month following the
reporting interval
FTS 2001 Bus. Program Office FTS 2001 Bus. Program
Office
0130 FTS 2001 Bus. Program Office 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly by the 15 th
Monthly Dispute Report Program Office business day
0132 Direct Billing Monthly Dispute 1 each Refer to Section C.3.2.7 To each directly Monthly by the 15 th
Report billed agency business day
FTS 2001 Bus. Program Office FTS 2001 Bus. Program
Office
0143 Service Assurance Service Restoral 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly - on or before
Time Reports - Access and Program Office and to the 15th Government
Transport Segments subscribing agencies business day of the
month following the
reporting interval
Attachment 1Table F.2-1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.6: Quantity Media of Where to Submittal
"Performance Data Reporting Delivery Deliver Date
Requirements"
0144 Circuit Switched Services Percent 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly - on or before
Availability - Access Segment Program Office and to the 15th Government
subscribing agencies business day of the
month following the
reporting interval
0145 Circuit Switched Services Percent 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly - on or before
Availability - Transport Segment Program Office and to the 15th Government
subscribing agencies business day of the
month following the
reporting interval
0146 Circuit Switched Service Busy Hour 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly - on or before
Grade of Service for Blockage - Program Office and to the 15th Government
Access Segment subscribing agencies business day of the
month following the
reporting interval
Attachment 1Table F.2-1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.6: Quantity Media of Where to Submittal
"Performance Data Reporting Delivery Deliver Date
Requirements"
0147 Circuit Switched Services Busy 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly - on or before
Hour Grade of Service for Blockage Program Office and to the 15th Government
- Transport Segment subscribing agencies business day of the
month following the
reporting interval
0151 Circuit Switched Service Trouble 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly - on or before
Reports Program Office and to the 15th Government
subscribing agencies business day of the
month following the
reporting interval
0152 Switched Data Services Percent 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly - on or before
Availability - Access Segment Program Office and to the 15th Government
subscribing agencies business day of the
month following the
reporting interval
Attachment 1Table F.2-1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.6: Quantity Media of Where to Submittal
"Performance Data Reporting Delivery Deliver Date
Requirements"
0153 Switched Data Services Percent 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly - on or before
Availability Reports - Transport Program Office and to the 15th Government
Segment subscribing agencies business day of the
month following the
reporting interval
0154 Switched Data Services 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly - on or before
Transmission Performance Reports - Program Office and to the 15th Government
Access Segment subscribing agencies business day of the
month following the
reporting interval
0155 Switched Data Services 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly - on or before
Transmission Performance Reports - Program Office and to the 15th Government
Transport Segment subscribing agencies business day of the
month following the
reporting interval
Attachment 1Table F.2-1. GCI Deliverables for Mandatory Services (Continued)
CDRL # Descriptions From C.6: Quantity Media of Where to Submittal
"Performance Data Reporting Delivery Deliver Date
Requirements"
0156 DTS Availability for Access and 1 Refer to Section C.3.2.7 To the FTS 2001 Bus. Monthly - on or before
Transport Segments Program Office and to the 15th Government
subscribing agencies business day of the
month following the
reporting interval
0158 Daily Status Morning Report 1 As specified in To the FTS 2001 Bus. By 0800 local time of
Section C.3.7.1.1 Program Office and to each Government
subscribing agencies business day
