Exhibit 10.3
STATEMENT OF WORK
This Statement of Work is dated as of January 1, 2003, and is attached to and
made a part of the Outsourcing Services Agreement (the "Outsourcing Agreement")
dated as of January 1, 2003 by and between NaviSite, Inc. ("NaviSite") a
Delaware corporation having an office and place of business at 000 Xxxxxxxxx
Xxxx, Xxxxxxx, XX 00000 and ClearBlue Technologies, Inc. a Delaware corporation
having an office and place of business at 000 Xxxxx Xxxxxx, Xxxxx 0000, Xxx
Xxxxxxxxx, XX 94105("CBT") including the wholly-owned subsidiaries of CBT listed
on the signature pages to the Outsourcing Agreement. Any term used herein that
is defined in the Outsourcing Agreement shall have the same meaning in this
Statement of Work as in the Outsourcing Agreement. To the extent that this
Statement of Work is inconsistent with or conflicts with the Outsourcing
Agreement, this Statement of Work shall amend and supercede those inconsistent
or conflicting terms of the Outsourcing Agreement. In all other respects, the
Outsourcing Agreement shall remain in full force and effect according to its
terms.
WHEREAS, CBT and NaviSite desire to enter into this Statement of Work to define
new Optional Services as contemplated in the Outsourcing Agreement and to
further define the Services to be preformed by NaviSite for CBT;
WHEREAS, NaviSite desires to perform and CBT desires to have performed by
NaviSite the Optional Services according to the terms and conditions set forth
in this Statement of Work and the Outsourcing Agreement.
NOW THEREFORE, in consideration of the terms and conditions set forth herein,
the parties agree as follows:
I. Scope:
NaviSite is going to provide management services to CBT related to: (i) the
discontinuation of certain operations and data centers if and as decided by CBT
to be discontinued and (ii) certain administrative, legal and human resources as
described herein. The scope of this document is limited to the Services and
Optional Services to be provided and the payment for said work.
II. Detail of Services:
1. Operation Management
a) Network Operations Center- including customer support monitoring
and reboots, troubleshooting and remote hands functions for the
customer
b) Network Services- including network infrastructure design,
customer network design, customer network
build/configuration/test and network troubleshooting.
c) Security Services- including VPN configuration/support, firewall
support, IDS support and vulnerability scans.
d) DNS/IP Services- including IP management, DNS management and
SPAM/Abuse management.
e) Internet/Telecom Services- including Internet bandwidth
management, local circuit provisioning and telecom support for
the data centers
f) Application Management Services- as requested and agreed to by
NaviSite depending on the managed application
g) Customer response and management- general customer support
including: space, power and cross connect add-ons, providing
answers to billing questions, incident handling and operations
projects, implementations and project management, renewals SPAM
handling, customer communications and special requests such as
de-racking equipment.
2. Sales and Sales Support
NaviSite will provide sales services including:
a) Sales Support- with face-to-face customer/prospect meetings,
sales management, lead generation and prospect screening.
b) Order Administration- with revenue and sales forecasting
c) Product Management- with production of service descriptions and
product pricing recommendations.
3. Financial and Accounting Services
NaviSite will manage and perform the following financial and
accounting functions:
a) Disbursement function - from purchase order through cash payments
for expenses. This will include cash management and planning.
b) Collection function - This will include collection calls, cash
collections and collection forecasts;
c) Accounting function - NaviSite will maintain CBT's general ledger
in accordance with GAAP. In addition, NaviSite will prepare CBT's
monthly financial statements, in accordance with GAAP. These
financial statements will be prepared within 30 days of month
end; and
d) Planning and forecasting - NaviSite will provide 6 and 12 month
financial planning and analysis for the CBT data centers. This
analysis will include recommendations for performance
improvement.
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III. Description of Optional Services:
1. Human Resources Services
As part of providing support and Optional Services in the area of
human resources, NaviSite shall hire the CBT human resources
professionals and shall provide to CBT all benefit and human
resources support for CBT and its employees.
2. Legal Support Services
NaviSite will provide a variety of legal support, advice and
services both through its internal and external counsel. Such
services may include, litigation management, transaction planning
and document drafting. Contract administration for all vendor,
lease and customer contracts shall be performed by NaviSite as
part of the Optional Services.
3. Discontinued Operations
In the event that CBT decides to discontinue or shut down certain
data centers, NaviSite will provide services to shutdown certain
discontinued CBT data centers. Such services may include:
financial and accounting services, customer communication and
customer migration, vendor, and landlord negotiations, facilities
services, human resources and legal support structuring
transactions with third parties.
IV. Fees for Services and Optional Services:
1. All Services and Optional Services described and performed by NaviSite
for and/or on behalf of CBT pursuant to this Statement of Work and/or
the Agreement as amended by the parties from time to time shall be at
a fee equal to NaviSite's cost for providing such services plus five
percent (5%); provided however, NaviSite will xxxx up only labor
costs. Direct costs will not be marked up.
2. Scope of direct costs - NaviSite direct costs will consist of:
a) Direct labor hours provided by NaviSite employees; and
b) Direct costs paid by NaviSite on behalf of CBT.
3. Calculation of costs
a) Direct labor costs will be tracked on a monthly basis by
individual NaviSite employees and will be made available to CBT;
b) The NaviSite controller will track direct costs incurred by
NaviSite monthly and copies of invoices and proof of payment will
be made available to CBT.
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IN WITNESS WHEREOF, the parties acknowledge that each has fully read and
understood this Agreement, and, intending to be legally bound thereby, executed
this Agreement on the date set forth above.
CLEARBLUE TECHNOLOGIES INC. NAVISITE, INC.:
Signature /s/ Xxxxxx Xxxxxx Signature /s/ Xxxxx Xx
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Name Xxxxxx Xxxxxx Name Xxxxx Xx
Title Vice President Title CFO
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NaviSite Inc.
APPROVED
As To Form
Legal Dept. RMD
Dated:
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