EXHIBIT 10.14
CONFIDENTIAL MATERIALS HAVE BEEN OMITTED FROM THE SCHEDULES
TO THIS AGREEMENT PURSUANT TO A REQUEST FOR CONFIDENTIAL
TREATMENT AND HAVE BEEN FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE OMISSIONS.
TECHNICAL SERVICES AGREEMENT
This TECHNICAL SERVICES AGREEMENT (the "AGREEMENT") is effective as of
12:01 A.M. January 1, 2000 (the "EFFECTIVE DATE"), between SAVVIS Communications
Corporation, a Missouri corporation ("SAVVIS"), and Bridge Information Systems,
Inc., a Missouri corporation ("BRIDGE").
RECITALS
A. Bridge is engaged in the business of collecting and distributing various
financial, news and
other data.
B. SAVVIS is engaged in the business of providing Internet Protocol
backbone and other data transport services.
C. SAVVIS and certain of its subsidiaries have acquired from Bridge and
certain of its subsidiaries certain assets relating to the provision of Internet
Protocol backbone and other data transport services, and may in the future
acquire additional such assets from Bridge and certain of its subsidiaries, all
pursuant to a Master Establishment and Transition Agreement between SAVVIS'
corporate parent, SAVVIS Communications Corporation, a Delaware corporation, and
Bridge, of even date herewith (the "MASTER ESTABLISHMENT AND TRANSITION
AGREEMENT").
D. It is an obligation of the parties under the Master Establishment and
Transition Agreement to cause this Technical Services Agreement to be entered
into between SAVVIS and Bridge, pursuant to which Bridge shall provide technical
services to SAVVIS relating to the assets acquired by SAVVIS pursuant to the
Master Establishment and Transition Agreement.
E. Together with this Agreement, the parties hereto are entering into a
Network Services Agreement of even date herewith (the "NETWORK SERVICES
AGREEMENT") providing for the provision of certain services to Bridge by SAVVIS
and an Administrative Services Agreement of even date herewith (the
"ADMINISTRATIVE SERVICES AGREEMENT"), providing for the provision of certain
services to SAVVIS by Bridge. Certain subsidiaries of SAVVIS and certain
subsidiaries of Bridge are entering into, and may in the future enter into,
Local Transfer Agreements, Local Network Services Agreements (the "LOCAL NETWORK
SERVICES AGREEMENTS"), Equipment Collocation Permits, and Local Administrative
Services Agreements.
NOW, THEREFORE, in consideration of the premises, and the mutual
covenants contained herein and of other good and valuable consideration, the
receipt and adequacy of which are hereby acknowledged, the parties agree as
follows:
1. CONTRACT DOCUMENTS AND DEFINITIONS
1.1. This Agreement shall consist of this Technical Services Agreement
by and between SAVVIS and Bridge, including all addenda to this
Agreement entered into in the manner set forth herein (each an
"ADDENDUM" and collectively the "ADDENDA"). This Agreement shall
be interpreted wherever possible to avoid conflicts between the
Sections hereof and the Addenda, provided that if such a conflict
shall arise, the Addenda shall control.
1.2. Whenever it is provided in this Agreement for a matter to be
mutually agreed upon by the parties and set forth in an Addendum
to this Agreement, either party may initiate the process of
determining such matter by submitting a proposed outline or
contents of such Addendum to the other party. Each party shall
appoint a primary contact and a secondary contact for the
completion of such Addendum, who shall be the contact points for
every issue concerning such Addendum and who shall be informed of
the progress of the project. The names of the contacts will be
exchanged in writing by the parties. Using the contacts, the
parties shall work together in good faith with such diligence as
shall be commercially reasonable under the circumstances to
complete such Addendum, provided, however, that neither party
shall be obligated to enter into such an Addendum. Upon the
completion of such Addendum, it shall be set forth in a written
document and executed by the parties and shall become a part of
this Agreement and shall be deemed to be incorporated herein by
reference.
1.3. Whenever used in this Agreement, the words and phrases listed
below shall have the meanings given below, and all defined terms
shall include the plural as well as the singular. Unless
otherwise stated, the words "herein", "hereunder" and other
similar words refer to this Agreement as a whole and not to a
particular Section or other subdivision. The words "included" and
"including" shall not be construed as terms of limitation.
Capitalized terms not otherwise defined herein shall have the
meanings assigned to such terms in the Master Establishment and
Transition Agreement.
"ADDITIONAL NETWORK FACILITIES" means any assets and contracts of
SAVVIS for the provision of Internet Protocol backbone and other
data transport services other than the Acquired Network
Facilities.
"AFFILIATE" has the meaning set forth in Rule 12b-2 of the
regulations promulgated under the Securities Exchange Act of
1934, as amended.
"AGREEMENT YEAR" shall mean a period of 12 months beginning on
the Effective Date and each subsequent anniversary thereof.
2
"AMERICAS" means Xxxxx Xxxxxxx, Xxxxxxx Xxxxxxx xxx Xxxxx
Xxxxxxx, including the Caribbean, but excluding the United
States.
"ASIA" means Australia, China, Hong Kong, India, Indonesia,
Japan, Korea, Macau, Malaysia, New Zealand, Philippines,
Singapore, Taiwan, and Thailand.
"BRIDGE" means Bridge Information Systems, Inc., a Missouri
corporation.
"BRIDGE SUBSIDIARIES" has the meaning assigned to the term
"Seller Subsidiaries" in the Master Establishment and Transition
Agreement.
"CONFIDENTIAL INFORMATION" means all information concerning the
business of Bridge, SAVVIS or any third party doing business with
either of them that may be obtained from any source (i) by Bridge
by virtue of its performance under this Agreement or (ii) by
SAVVIS by virtue of its use of the Services. Such information
shall also include the terms of this Agreement (and negotiations
and proposals from one party to the other related directly
thereto), network designs and design recommendations, tools and
programs, pricing, methods, processes, financial data, software,
research, development, strategic plans or related information.
All such information disclosed prior to the execution of this
Agreement shall also be considered Confidential Information for
purposes of this Agreement. Confidential Information shall not
include information that:
(a) is already rightfully known to the receiving party at
the time it is obtained by such party, free from any
obligation to keep such information confidential; or
(b) is or becomes publicly known through no wrongful act of
the receiving party; or
(c) is rightfully received by the receiving party from a
third party without restriction and without breach of
this Agreement.
"EFFECTIVE DATE" means the date set forth in the Preamble of this
Agreement.
"EUROPE" means Austria, Belgium, Denmark, Finland, France,
Germany, Greece, Hungary, Ireland, Italy, Luxembourg,
Netherlands, Norway, Poland, Spain, Sweden, Switzerland, Turkey
and the United Kingdom.
"INITIAL TERM" shall mean a period of ten consecutive Agreement
Years beginning on the Effective Date.
"LOCAL ACCESS FACILITIES" means the local access line or other
local communications circuit provided by a local exchange carrier
connecting the Acquired Network Facilities or the Additional
Network Facilities to an Installation Site.
3
"NOC" means each Network Operations Center owned by SAVVIS that
is part of the SAVVIS Network, including the NOCs currently in
St. Louis, London and Singapore.
"QUALITY OF SERVICE STANDARDS" means the standards for the
performance of the Services contained in a Schedule or an
Addendum to this Agreement.
"SAVVIS" means SAVVIS Communications Corporation, a Missouri
corporation.
"SAVVIS EQUIPMENT" means all items of equipment owned by SAVVIS
or provided to SAVVIS by others related to the SAVVIS Network.
"SAVVIS NETWORK" means the managed packet-data transport networks
operated by SAVVIS, whether using the Acquired Network Facilities
or using Additional Network Facilities.
"SAVVIS PARENT" means SAVVIS Communications Corporation, a
Delaware corporation.
"SAVVIS SUBSIDIARIES" has the meaning assigned to term "Buyer
Subsidiaries" in the Master Establishment and Transition
Agreement.
"SECURITIES EXCHANGE ACT" means the Securities Exchange Act of
1934, as amended.
"SERVICES" means the and services provided by Bridge to SAVVIS
hereunder.
"SERVICE SITE" means any location at which Bridge provides
Services to SAVVIS. The Service Sites may be changed by mutual
agreement of the parties as set forth from time to time in
Addenda to this Agreement.
2. THE SERVICES
2.1. Bridge agrees to provide to SAVVIS the following services:
(a) help desk support for the operation of the SAVVIS Network,
as described in Schedule 2.1(a) hereto;
(b) installation, maintenance and repair of facilities and
equipment used in the SAVVIS Network (other than the NOC),
as described in Schedule 2.1(b) hereto;
(c) other services related to the SAVVIS Network with respect to
the customers of both SAVVIS and Bridge, including, without
limitation, processing orders for service and provisioning
interconnection to the SAVVIS Network, as described in
Schedule 2.1(c) hereto; and
4
(d) collocation of third-party equipment in SAVVIS facilities,
including, without limitation, management of the facilities
in which such equipment is collocated, installation and
maintenance of hardware, and the provision and management of
computer operations staff, as described in Schedule 2.1(d)
hereto; and
(e) management of the NOCs for the SAVVIS Network, as described
in Schedule 2.1(e) hereto;
which shall be referred to in this Agreement collectively as the
"SERVICES" and individually as a "SERVICE." Each Service shall be
provided according to such Quality of Service Standards set forth
in the applicable Schedule. Bridge shall be responsible for
monitoring the compliance of the Services with the Quality of
Service Standards and shall provide SAVVIS with monthly reports
of such compliance substantially in the form of the "SummEx
Client Services Executive Summary" regularly prepared by Bridge
prior to the Effective Date.
2.2. Any changes to the Services or in the Quality of Service
Standards applicable thereto shall be provided for in an Addendum
hereto mutually agreed upon by the parties in the manner set
forth in Section 1.2 hereof. Unless otherwise mutually agreed by
the parties, each such Addendum shall have a term of three years.
3. RATES AND CHARGES
3.1. For the first Agreement Year in the Initial Term of this
Agreement, SAVVIS shall pay Bridge for the Services according to
the rates and charges set forth in the applicable Schedule.
3.2. For all cases not covered by Section 3.1, Bridge shall charge
SAVVIS the rates and charges for the Services as shall be
provided for in an Addendum hereto mutually agreed upon by the
parties in the manner set forth in Section 1.2 hereof.
4. INVOICES
4.1. The amounts due to Bridge from SAVVIS for the Services shall be
billed monthly in arrears. All items on invoices not the subject
of a bona fide dispute shall be payable by SAVVIS in United
States currency within 30 days from the date of receipt of the
invoice. All amounts not in dispute are subject to interest
charges of 1-1/2 percent that will accrue daily on all amounts
not paid within 30 days of the date of receipt of the invoice.
4.2. SAVVIS shall pay any sales, use, federal excise, utility, gross
receipts, state and local surcharges, and similar taxes, charges
or levies lawfully levied by a duly constituted taxing authority
against or upon the Services. In the alternative, SAVVIS shall
provide Bridge with a certificate evidencing SAVVIS' exemption
from payment of or liability for such taxes. All other taxes,
charges or levies,
5
including any ad valorem, income, franchise, privilege, value
added or occupation taxes of Bridge shall be paid by Bridge.
4.3. Bona fide disputes concerning invoices shall be referred to the
parties' respective Contract Managers for resolution. Any amount
to which SAVVIS is entitled as a result of the resolution of a
billing dispute shall be credited promptly to SAVVIS' account.
Any amount to which Bridge is entitled as a result of the
resolution of a billing dispute shall be paid promptly to Bridge.
4.4. Against the amounts owed by SAVVIS to Bridge under this
Agreement, SAVVIS shall have the right to offset any amounts owed
by Bridge to SAVVIS under this Agreement, the Network Services
Agreement, or otherwise.
5. TERM AND EXTENSIONS
5.1. This Agreement shall commence on the Effective Date, and shall
continue in full force and effect for the Initial Term unless
terminated or extended in accordance with the provisions hereof.
5.2. The term of this Agreement shall automatically terminate upon the
termination of the Network Services Agreement for any reason, and
shall automatically be extended for such period as the term of
the Network Services Agreement may be extended, including any
Transition Period, as defined in the Network Services Agreement.
6. TERMINATION BY SAVVIS
6.1. SAVVIS shall have the right to terminate this Agreement, with no
liability to Bridge other than for charges (less any applicable
credits) for Services provided prior to such termination, if:
(a) SAVVIS provides 10 days written notice of its intent to
terminate in the event that Bridge has failed to perform or
comply with or has violated any material representation,
warranty, term, condition or obligation of Bridge under this
Agreement, and Bridge has failed to cure such failure or
violation within 60 days after receiving notice thereof from
SAVVIS; or
(b) Bridge becomes the subject of a voluntary or involuntary
bankruptcy, insolvency, reorganization or liquidation
proceeding, makes an assignment for the benefit of
creditors, admits in writing its inability to pay debts when
due.
6.2. In the event that SAVVIS exercises this option, Bridge will
continue to provide the Services in accordance with the terms,
conditions and rates herein for a period of up to 12 months after
the effective date of termination. If the Services have not
completely transitioned from Bridge after 12 months, Bridge will
provide the
6
Services at Bridge's then current list rates. Bridge and its
successor will cooperate with SAVVIS until the Services
are completely migrated to another provider.
7. TERMINATION BY BRIDGE
Bridge shall have the right to terminate this Agreement if:
(a) SAVVIS has failed to pay any invoice that is not the subject
of a bona fide dispute within 60 days of the date on which
such payment is due and Bridge has provided SAVVIS with
written notice thereof, provided that SAVVIS shall have 30
days from the time it receives such notice from Bridge of
nonpayment to cure any such default; or
(b) SAVVIS becomes the subject of a voluntary or involuntary
bankruptcy, insolvency, reorganization or liquidation
proceeding, makes an assignment for the benefit of
creditors, admits in writing its inability to pay debts when
due.
8. CONTRACT MANAGERS
8.1. CONTRACT MANAGER. SAVVIS shall assign a representative to serve
as Bridge's point-of-contact for all matters concerning its
performance under this Agreement.
8.2. CONTRACT MANAGER. Bridge shall assign a representative to serve
as SAVVIS' point-of-contact for all matters concerning its
performance under this Agreement.
9. RIGHTS AND OBLIGATIONS OF BRIDGE
9.1. PROVISION OF THE SERVICES. Bridge shall provide the Services at
the Service Sites designated by SAVVIS in accordance with the
Quality of Service Standards and other terms of this Agreement.
9.2. ACCESS AND SECURITY. Bridge personnel shall have such access to
SAVVIS' premises as is reasonably necessary to provide the
Services in accordance with this Agreement, provided that Bridge
personnel shall comply at all times with SAVVIS' reasonable
security requirements. SAVVIS shall have the right immediately to
terminate the right of access of any Bridge personnel to any or
all Service Sites should SAVVIS determine in its sole discretion
that such termination is in SAVVIS' best interest, provided that
SAVVIS shall not exercise this right on grounds unrelated to job
performance or in a manner that obliges Bridge to commit an
unlawful act. Unless Bridge knew or should reasonably have known
that particular Bridge personnel would be barred from a Service
Site, the time allowed for any installation, repair, maintenance
or similar action that such personnel were to perform shall be
extended for the period reasonably required by Bridge to deploy
substitute personnel, provided that Bridge shall use its best
7
efforts to deploy such substitute personnel as quickly as
possible. For purposes of this Section, any subcontractor or
other agent of Bridge shall be treated as Bridge personnel.
9.3. PROPER USE OF SAVVIS EQUIPMENT.
9.3.1.Bridge shall use any SAVVIS Equipment in connection with
the Services in accordance with its documentation, which
documentation shall be provided by SAVVIS at no additional
charge.
9.3.2.Bridge shall be liable for damages to the SAVVIS Equipment
caused by the negligence or willful acts or omissions of
Bridge's officers, employees, agents or contractors, and
for damages to SAVVIS Equipment caused by the use of
equipment or supplies not authorized by SAVVIS.
9.3.3.Bridge shall neither permit nor assist others to use the
SAVVIS Equipment for any purpose other than that for which
they are intended, and Bridge shall be liable to SAVVIS for
any direct costs incurred by SAVVIS as a result of such
use.
9.4. INSURANCE.
0.0.0.Xx all times during the term of this Agreement, Bridge
shall maintain for itself, its officers, employees, agents
and representatives insurance as shall be provided for in
an Addendum mutually agreed upon by the parties in the
manner set forth in Section 1.2 hereof.
9.4.2.Bridge shall furnish to SAVVIS, upon written request,
certificates of insurance or otherappropriate documentation
(including evidence of renewal of insurance) evidencing the
insurance coverage referenced above, naming SAVVIS as an
additional insured. Such certificates or other
documentation shall include a proviso whereby 15 days prior
written notice shall be provided to SAVVIS prior to
coverage cancellation or other material alteration by
either Bridge or the applicable insurer. Such cancellation
or material alteration shall not relieve Bridge of its
continuing obligation to maintain insurance coverage in
accordance with this Section.
0.0.0.Xx lieu of all or part of the insurance coverage specified
in this Section, Bridge may self-insure with respect to any
insurance coverage, except where expressly prohibited by
law.
9.5. REPRESENTATIONS AND WARRANTIES.
9.5.1.Bridge hereby warrants that the Services will be provided
in accordance with the Quality of Service Standards
throughout the term of this Agreement. In the event that
Bridge fails to provide any of the Services in
8
accordance with the Quality of Service Standards, SAVVIS
shall be entitled to recover from Bridge (i) a refund of all
amounts paid by SAVVIS to Bridge, if any, for the
performance of the specific Service that fails to meet the
applicable Quality of Service Standards, plus (ii) the costs
actually incurred by SAVVIS in order to have such service
provided by a third party, to the extent such costs are in
excess of the amounts that SAVVIS actually paid, or would
have paid, to Bridge for the performance of the specific
Service that fails to meet the applicable Quality of Service
Standards.
9.5.2.THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
10. LIMITATIONS OF LIABILITY
10.1. Neither party shall be liable to the other for indirect,
incidental, consequential, exemplary, reliance or special
damages, including damages for lost profits, regardless of
the form of action whether in contract, indemnity, warranty,
strict liability or tort, including negligence of any kind
with respect to the Services or other conduct under this
Agreement.
10.2. Nothing contained in this Section shall limit either party's
liability to the other for (a) willful or intentional
misconduct, or (b) injury or death, or damage to tangible
real or tangible personal property or the environment, when
proximately caused by SAVVIS' or Bridge's negligence or that
of their respective agents, subcontractors or employees.
Nothing contained in this Section shall limit Bridge's
intellectual property indemnification obligations under
Section 13.
11. PROPRIETARY RIGHTS; LICENSE
11.1. Bridge hereby grants to SAVVIS a non-exclusive and
non-transferable license to use all hardware, equipment,
programming and software necessary for SAVVIS to use the
Services. Such license is granted for the term of this
Agreement for the sole purpose of enabling SAVVIS to use the
Services.
11.2. All title and property rights (including intellectual
property rights) to Services (including associated
programming and software) are and shall remain with Bridge.
SAVVIS shall not attempt to examine, copy, alter, reverse
engineer, decompile, disassemble, tamper with or otherwise
misuse such Services, programming and software.
9
12. CONFIDENTIALITY
12.1. During the term of this Agreement and for a period of five
years from the date of its expiration or termination
(including all extensions thereof), each party agrees to
maintain in strict confidence all Confidential Information.
Neither party shall, without prior written consent of the
other party, use the other party's Confidential Information
for any purpose other than for the performance of its duties
and obligations, and the exercise of its rights, under this
Agreement. Each party shall use, and shall cause all
authorized recipients of the other party's Confidential
Information to use, the same degree of care to protect the
other party's Confidential Information as it uses to protect
its own Confidential Information, but in any event not less
than a reasonable degree of care.
12.2. Notwithstanding Section 12.1, either party may disclose the
Confidential Information of the otherparty to: (a) its
employees and the employees, directors and officers of its
Affiliates as necessary to implement this Agreement; (b)
employees, agents or representatives of the other party; or
(c) other persons (including counsel, consultants, lessors
or managers of facilities or equipment used by such party)
in need of access to such information for purposes
specifically related to either party's responsibilities
under this Agreement, provided that any disclosure of
Confidential Information under clause (c) shall be made only
upon prior written approval of the other party and subject
to the appropriate assurances that the recipient of such
information shall hold it in strict confidence.
12.3. Upon the request of the party having proprietary rights to
Confidential Information, the party in possession of such
information shall promptly return it (including any copies,
extracts and summaries thereof, in whatever form and medium
recorded) to the requesting party or, with the other party's
written consent, shall promptly destroy it and provide the
other party with written certification of such destruction.
12.4. Either party may request in writing that the other party
waive all or any portion of the requesting party's
responsibilities relative to the other party's Confidential
Information. Such waiver request shall identify the affected
information and the nature of the proposed waiver. The
recipient of the request shall respond within a reasonable
time and, if it determines, in its sole discretion, to grant
the requested waiver, it will do so in writing over the
signature of an employee authorized to grant such request.
12.5. Bridge and SAVVIS acknowledge that any disclosure or
misappropriation of Confidential Information in violation of
this Agreement could cause irreparable harm, the amount of
which may be difficult to determine, thus potentially making
any remedy at law or in damages inadequate. Each party,
therefore, agrees that the other party shall have the right
to apply to any court of competent jurisdiction for an order
restraining any breach or threatened breach of this Section
and for any
10
other appropriate relief. This right shall be in addition to
any other remedy available in law or equity.
12.6. A party requested or ordered by a court or other
governmental authority of competent jurisdiction to disclose
another party's Confidential Information shall notify the
other party in advance of any such disclosure and, absent
the other party's consent to such disclosure, use its best
efforts to resist, and to assist the other party in
resisting, such disclosure. A party providing another
party's Confidential Information to a court or other
governmental authority shall use its best efforts to obtain
a protective order or comparable assurance that the
Confidential Information so provided will be held in
confidence and not further disclosed to any other person,
absent the owner's prior consent.
12.7. The provisions of Section 12.1 above shall not apply to
reasonably necessary disclosures in or in connection with
filings under any securities laws, regulatory filings or
proceedings, financial disclosures which in the good faith
judgment of the disclosing party are required by law,
disclosures required by court or tribunal or competent
jurisdiction, or disclosures that may be reasonably
necessary in connection with the performance or enforcement
of this Agreement or any of the obligations hereof;
provided, however, that if the receiving party would
otherwise be required to refer to or describe any aspect of
this Agreement in any of the preceding circumstances, the
receiving party shall use its reasonable efforts to take
such steps as are available under such circumstances (such
as by providing a summary or synopsis) to avoid disclosure
of the financial terms and conditions of this Agreement.
Notwithstanding any provisions of this Agreement to the
contrary, either party may disclose the terms and conditions
of this Agreement in the course of a due diligence review
performed in connection with prospective debt financing or
equity investment by, or a sale to, a third party, so long
as the persons conducting such due diligence review have
agreed to maintain the confidentiality of such disclosure
and not to use such disclosure for any purpose other such
due diligence review.
13. INDEMNIFICATIONS
13.1. Bridge shall defend, settle, or otherwise manage at its own
cost and expense any claim or action against SAVVIS or any
of its directors, officers, employees or assigns for actual
or alleged infringement of any patent, copyright, trademark,
trade secret or similar proprietary right to the extent that
such claim or action arises from Bridge's provision of the
Services. SAVVIS shall notify Bridge promptly in writing of
any such claim or suit and shall cooperate with Bridge in a
reasonable way to facilitate the settlement or defense
thereof. Bridge further agrees to indemnify and hold SAVVIS
harmless from and against any and all liabilities and
damages (whether incurred as the result of a judicial decree
or a settlement), and the costs and expenses associated with
any claim or action of the type identified in this Section
(including reasonable attorneys' fees).
11
13.2. If, as a consequence of a claim or action of the kind
described in Section 13.1, SAVVIS' or Bridge's use of any
Service or related documentation is enjoined, Bridge shall,
at its option and expense, either: (a) procure for SAVVIS
the right to continue using the affected Services or
documentation; (b) modify such Service or documentation so
that it is non-infringing, provided that such modification
does not affect the intended use of the Service or
documentation as contemplated hereunder; or (c) upon written
notice to SAVVIS, substitute for such Service or
documentation a comparable, non-infringing product or
service or documentation. If Bridge does not take any of the
actions described in clauses (a), (b) and (c), then SAVVIS
may terminate any affected Service pursuant to Section 5,
and Bridge shall refund to SAVVIS any prepaid charges
therefor.
14. DISPUTES
14.1. Resolution of any and all disputes arising from or in
connection with this Agreement, whether based on contract,
tort, statute or otherwise, including disputes over
arbitrability and disputes in connection with claims by
third persons ("DISPUTES") shall be exclusively governed by
and settled in accordance with the provisions of this
Section 14. The foregoing shall not preclude recourse to
judicial proceedings to obtain injunctive, emergency or
other equitable relief to enforce the provisions of this
Agreement, including specific performance, and to decide
such issues as are required to be resolved in determining
whether to grant such relief. Resolution of Disputes with
respect to claims by third persons shall be deferred until
any judicial proceedings with respect thereto are concluded.
14.2. The parties hereby agree to submit all Disputes to rules of
arbitration of the American Arbitration Association and the
Missouri Uniform Arbitration Act (the "RULES") under the
following provisions, which shall be final and binding upon
the parties, their successors and assigns, and that the
following provisions constitute a binding arbitration clause
under applicable law. Either party may serve process or
notice on the other in any arbitration or litigation in
accordance with the notice provisions hereof. The parties
agree not to disclose any information regarding any Dispute
or the conduct of any arbitration hereunder, including the
existence of such Dispute or such arbitration, to any person
or entity other than such employees or representatives of
such party as have a need to know.
14.3. Either party may commence proceedings hereunder by delivery
of written notice providing a reasonable description of the
Dispute to the other, including a reference to this
provision (the "DISPUTE NOTICE"). Either party may initiate
arbitration of a Dispute by delivery of a demand therefor
(the "ARBITRATION DEMAND") to the other party not sooner
than 60 calendar days after the date of delivery of the
Dispute Notice but at any time thereafter. The arbitration
shall be conducted in St. Louis, Missouri.
12
14.4. The arbitration shall be conducted by three arbitrators (the
"ARBITRATORS"), one of whom shall be selected by Bridge, one
by SAVVIS, and the third by agreement of the other two not
later than 10 days after appointment of the first two, or,
failing such agreement, appointed pursuant to the Rules. If
an Arbitrator becomes unable to serve, a successor shall be
selected or appointed in the same manner in which the
predecessor Arbitrator was appointed.
14.5. The arbitration shall be conducted pursuant to such
procedures as the parties may agree or, in the absence of or
failing such agreement, pursuant to the Rules.
Notwithstanding the foregoing, each party shall have the
right to inspect the books and records of the other party
that are reasonably related to the Dispute, and each party
shall provide to the other, reasonably in advance of any
hearing, copies of all documents which such party intends to
present in such hearing and the names and addresses of all
witnesses whose testimony such party intends to present in
such hearing.
14.6. All hearings shall be conducted on an expedited schedule,
and all proceedings shall be confidential. Either party may
at its expense make a stenographic record thereof.
14.7. The Arbitrators shall complete all hearings not later than
90 calendar days after the Arbitrators' selection or
appointment, and shall make a final award not later than 30
calendar days thereafter. The Arbitrators shall apportion
all costs and expenses of the Arbitration, including the
Arbitrators' fees and expenses of experts ("ARBITRATION
COSTS") between the prevailing and non-prevailing parties as
the Arbitrators deem fair and reasonable. In circumstances
where a Dispute has been asserted or defended against on
grounds that the Arbitrators deem manifestly unreasonable,
the Arbitrators may assess all Arbitration Costs against the
non-prevailing party and may include in the award the
prevailing party's attorneys' fees and expenses in
connection with any and all proceedings under this Section
14.
14.8. Either party may assert appropriate statutes of limitation
as a defense in arbitration; provided, that upon delivery of
a Dispute Notice any such statute shall be tolled pending
resolution hereunder.
14.9. Pending the resolution of any dispute or controversy arising
under this Agreement, the parties shall continue to perform
their respective obligations hereunder, and Bridge shall not
discontinue, disconnect or in any other fashion cease to
provide all or any substantial portion of the Services to
SAVVIS unless otherwise directed by SAVVIS. This Section
shall not apply where SAVVIS is in default under this
Agreement.
15. FORCE MAJEURE
15.1. In no event shall either party be liable to the other for
any failure to perform hereunder that is due to war, riots,
embargoes, strikes or other concerted acts of workers
(whether of a party hereto or of others), casualties,
accidents or other
13
causes to the extent that such failure and the consequences
thereof are reasonably beyond the control and without the
fault or negligence of the party claiming excuse. Each party
shall, with the cooperation of the other party, use
reasonable efforts to mitigate the extent of any failure to
perform and the adverse consequences thereof.
15.2. If Bridge cannot promptly provide a suitable temporary
Bridge alternative to a Service subject to an Interruption
in connection with the existence or a force majeure
condition, SAVVIS may, at its option and at its own cost,
contract with one or more third parties for (or provide for
itself) any or all affected Services for the shortest
commercially available period likely to cover the reasonably
expected duration of the Interruption, and may suspend
Bridge's provision of such Services for such period. Bridge
shall not charge SAVVIS for any Services thus suspended
during the period of suspension. Bridge shall resume
provision of the suspended Services upon the later of the
termination or expiration of SAVVIS' legally binding
commitments under contracts with third parties for
alternative services or the cessation or remedy of the force
majeure condition.
15.3. In the event that a force majeure condition shall continue
for more than 60 days, SAVVIS may cancel the affected
Services with no further liability to Bridge other than for
Services received by SAVVIS prior to the occurrence of the
force majeure condition.
16. GENERAL PROVISIONS
16.1. NO THIRD-PARTY BENEFICIARIES. This Agreement shall not
confer any rights or remedies upon any person or entity
other than the parties and their respective successors and
permitted assigns.
16.2. ENTIRE AGREEMENT. This Agreement (including the documents
referred to herein) constitutes the entire agreement between
the parties and supersedes any prior understandings,
agreements, or representations by or between the parties,
written or oral, to the extent they related in any way to
the subject matter hereof.
16.3. SUCCESSION AND ASSIGNMENT. This Agreement shall be binding
upon and inure to the benefit of the parties named herein
and their respective successors and permitted assigns. No
party may assign either this Agreement or any of its rights,
interests, or obligations hereunder without the prior
written approval of the other party, which consent shall not
be unreasonably withheld.
16.4. COUNTERPARTS. This Agreement may be executed in one or more
counterparts, each of which shall be deemed an original but
all of which together will constitute one and the same
instrument.
14
16.5. HEADINGS. The Section headings contained in this Agreement
are inserted for convenience only and shall not affect in
any way the meaning or interpretation of this Agreement.
16.6. NOTICES. All notices, requests, demands, claims, and other
communications hereunder will be in writing. Any notice,
request, demand, claim, or other communication hereunder
shall be deemed duly given if (and then two business days
after) it is sent by registered or certified mail, return
receipt requested, postage prepaid, and addressed to the
intended recipient as set forth below:
If to Bridge: Bridge Information Systems, Inc.
Three World Xxxxxxxxx Xxxxxx
Xxx Xxxx, Xxx Xxxx 00000
(000) 000-0000 (fax)
Attention: Xxxxxxx Xxxx,
Executive Vice President
and General Counsel
If to SAVVIS: SAVVIS Communications Corporation
000 Xxxxxx Xxxxxxx
Xx. Xxxxx, Xxxxxxxx 00000
(000) 000-0000 (fax)
Attention: Xxxxxx X. Xxxxxxx,
Vice President and
General Counsel
Any party may send any notice, request, demand, claim, or
other communication hereunder to the intended recipient at
the address set forth above using any other means (including
personal delivery, expedited courier, messenger service,
telecopy, telex, ordinary mail, or electronic mail), but no
such notice, request, demand, claim, or other communication
shall be deemed to have been duly given unless and until it
actually is received by the intended recipient. Any party
may change the address to which notices, requests, demands,
claims, and other communications hereunder are to be
delivered by giving the other party notice in the manner
herein set forth.
16.7. GOVERNING LAW. This Agreement shall be governed by and
construed in accordance with the domestic laws of the State of
Missouri without giving effect to any choice or conflict of
law provision or rule (whether of the State of Missouri or any
other jurisdiction) that would cause the application of the
laws of any jurisdiction other than the State of Missouri.
16.8. AMENDMENTS AND WAIVERS. No amendment of any provision of this
Agreement shall be valid unless the same shall be in writing
and signed by SAVVIS and Bridge. No waiver by any party of any
default, misrepresentation, or breach of
15
warranty or covenant hereunder, whether intentional or not,
shall be deemed to extend to any prior or subsequent
default, misrepresentation, or breach of warranty or
covenant hereunder or affect in any way any rights arising
by virtue of any prior or subsequent such occurrence.
16.9. SEVERABILITY. Any term or provision of this Agreement that
is invalid or unenforceable in any situation in any
jurisdiction shall not affect the validity or enforceability
of the remaining terms and provisions hereof or the validity
or enforceability of the offending term or provision in any
other situation or in any other jurisdiction.
16.10. EXPENSES. Each party will bear its own costs and expenses
(including legal fees and expenses) incurred in connection
with this Agreement and the transactions contemplated
hereby.
16.11. CONSTRUCTION. Any reference to any federal, state, local, or
foreign statute or law shall be deemed also to refer to all
rules and regulations promulgated thereunder, unless the
context requires otherwise. The word "including" shall mean
including without limitation.
16.12. ADDENDA AND SCHEDULES. The Addenda and Schedules identified
in this Agreement are incorporated herein by reference and
made a part hereof.
IN WITNESS WHEREOF, the parties hereto have caused this Technical
Services Agreement to be executed as of the date first above written.
SAVVIS COMMUNICATIONS CORPORATION
By
------------------------------
Name:
-----------------------------
Title:
---------------------------
BRIDGE INFORMATION SYSTEMS, INC.
By
------------------------------
Name:
----------------------------
Title:
----------------------------
16
SCHEDULE 2.1(a)
HELP DESK SERVICES
1. Bridge will provide help desk support for 24 hours a day, seven days a
week, to SAVVIS customers using the SAVVIS Network, including customers
using the SAVVIS Dial Service. Help desk support shall include, without
limitation, assistance with establishing network connections and
response to inquiries regarding network performance.
2. The number of phone lines and staff personnel will be such that the
mean wait time per call, determined daily, will not exceed two minutes.
3. Help desk inquiries will be escalated as follows:
ESCALATION TO NEXT LEVEL IN HOW MANY HOURS
--------------------------------------------------------
OUTAGE MTTR XXXXX 0 XXXXX 0 XXXXX 0 XXXXX 0 XXXXX 6
SEVERITY EXAMPLES (HOURS) TAM MANAGER DIRECTOR VP SVP
Single site or
I user impaired 8 2 8 12 24 48
Multiple sites
or users impaired
II 6 1 2 4 8 16
Site(s) down or
unable to 30
III communicate 3 minutes 1 2 4 8
4. Bridge will ensure that help desk staff are trained to be knowledgeable
in all aspects of the operations of the SAVVIS Network.
5. Unless otherwise agreed by Bridge and SAVVIS, Bridge will provide the
following help desk software, and will maintain the most current
version thereof: Summex, Vantive and OP Center.
6. Unless otherwise agreed by Bridge and SAVVIS, Bridge will provide the
following telecommunications equipment and computer hardware for the
help desk: Lucent Difinity G4.
7. Bridge will provide toll-free calling access to the help desk from the
following locations: the Americas, Europe, and Asia.
8. In the event that SAVVIS believes that the performance of a specific
member of Bridge's help desk staff is not satisfactory with respect to
assisting SAVVIS customers, SAVVIS may raise the matter with Bridge,
and Bridge and SAVVIS will work together to resolve the matter,
including the possible removal of such person from providing help desk
services to SAVVIS customers under this Agreement.
17
9. SAVVIS will compensate Bridge for help desk support at the following
rates:
(a) For calls relating to the SAVVIS dial-in service, * per call;
(b) For calls relating to the SAVVIS DSL service, * per call; and
(c) For calls relating to SAVVIS Internet managed data virtual
permanent networks, * per call.
Call records relating to the products or services provided by Bridge,
whether or not also relating to the performance of the SAVVIS Network
or Dial Service, shall not be billed to SAVVIS by Bridge.
10. The parties will review the response times specified in this Schedule
on an annual basis and revise them as may be required to ensure that
they are consistent with the then current standards in the
telecommunications industry.
CONFIDENTIAL MATERIALS HAVE BEEN OMITTED FROM THIS SCHEDULE PURSUANT TO A
REQUEST FOR CONFIDENTIAL TREATMENT AND HAVE BEEN FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION. ASTERISKS DENOTE OMISSIONS.
18
SCHEDULE 2.1(b)
FIELD INSTALLATION AND SUPPORT SERVICES
1. Bridge will, if requested by SAVVIS, provide the installation of
equipment for the operation of the SAVVIS Network and the connection
of customers of Bridge and SAVVIS to the SAVVIS Network.
2. Bridge will, if requested by SAVVIS, provide the installation of
equipment in response to an order for new service from a customer of
Bridge or SAVVIS.
3. Bridge will, if requested by SAVVIS, provide the installation of
equipment relating to the expansion or modification of the backbone of
the SAVVIS Network.
4. Orders for new service from customers of Bridge or SAVVIS will be
received and processed by Bridge in accordance with Addendum 2.1(c).
5. The equipment to be installed that will constitute part of the SAVVIS
Network will be specified by SAVVIS.
6. Bridge will be responsible for configuring and installing certain
network equipment at the Installation Site. SAVVIS will pay for and
own the equipment.
7. Bridge will, if requested by SAVVIS, dispatch field personnel to
install the equipment. Such personnel shall be employees or
contractors of Bridge.
8. In the event that SAVVIS believes that the performance of a specific
member of Bridge's field installation and support staff is not
satisfactory with respect to assisting SAVVIS customers, SAVVIS may
raise the matter with Bridge, and Bridge and SAVVIS will work together
to resolve the matter, including the possible removal of such person
from providing such services to SAVVIS customers under this Agreement.
9. Bridge will, if requested by SAVVIS, provide repair services for the
installed equipment of the SAVVIS Network, including equipment that is
part of the SAVVIS backbone.
10. Bridge will ensure that, on a global basis, mean response time for the
configuration and installation of new equipment, determined monthly,
will not exceed three days (five days, for customer sites outside the
United States) after Bridge has been notified that the customer's site
is ready for such installation.
11. Bridge will provide telephone support 24 hours a day, seven days a
week, for the installation of the SAVVIS network at the customer's
site.
12. Bridge will ensure that, on a global basis, mean response time for the
repair or replacement of equipment on the SAVVIS Network, determined
monthly, will not exceed
19
12 hours (24 hours, for locations outside the United States) after
Bridge has received a trouble report.
13. Bridge will be compensated by SAVVIS for providing field engineer
support, according to the following hour rate on a global basis:
Field engineer support * per hour (two hours minimum),
with no charge for travel time to
the site
14. Bridge will be compensated by SAVVIS for the installation and repair
of equipment on a time and materials basis, and according to the
following hour rate on a global basis:
(a) Field engineer * per hour (two hours minimum),
with no charge for travel time to
the site
(b) Materials Cost plus *
15. In addition, Bridge will provide system support and programming
services when requested by SAVVIS, at the following rates:
(a) Base fee to maintain the system as of the Effective Date to be
mutually agreed between the parties.
(b) Software development on a per-project, time and materials basis.
CONFIDENTIAL MATERIALS HAVE BEEN OMITTED FROM THIS SCHEDULE 2.1(B) TO THIS
AGREEMENT PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT AND HAVE BEEN FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION. ASTERISKS DENOTE
OMISSIONS.
20
SCHEDULE 2.1(c)
CUSTOMER ORDER PROCESSING SERVICES
1. Bridge will provide the necessary services to receive and process
orders from prospective customers for the products and services
offered by Bridge or by SAVVIS on the SAVVIS Network, but excluding
orders from Bridge for network services under the Network Services
Agreement.
2. Bridge will be responsible for managing all steps required for the
fulfillment of such order, including without limitation:
(a) the configuration and installation of necessary equipment;
(b) scheduling installation and service initiation with the customer;
and
(c) additional services that may be provided under the Administrative
Services Agreement, such as credit authorization, billing
information and the like.
3. SAVVIS will compensate Bridge for customer order processing at the
rate of * per Vantive work order.
CONFIDENTIAL MATERIALS HAVE BEEN OMITTED FROM THIS SCHEDULE PURSUANT TO A
REQUEST FOR CONFIDENTIAL TREATMENT AND HAVE BEEN FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION. ASTERISKS DENOTE OMISSIONS.
21
SCHEDULE 2.1(d)
COLLOCATION SERVICES
1. Collocation services provided by Bridge at SAVVIS facilities shall
include, without limitation, facilities management (e.g., power,
heating, air conditioning, lighting and other utilities), the provision
of racks for equipment installation with "smart card" access, project
management for the installation and connection of such equipment,
installation and maintenance of the equipment, and full monitoring and
management of such equipment with Bridge employees.
2. Bridge will construct, purchase, lease, rent or otherwise obtain
physical space necessary for the customers of SAVVIS to collocate their
equipment with the SAVVIS Network equipment, to the extent such space
is not already owned by SAVVIS.
3. SAVVIS will market such space to its customers at rates to be determined by
SAVVIS.
4. Bridge will provide facilities management services for such collocation
facilities, including the provisioning of electric power, light, heat,
ventilation, air conditioning, security, janitorial services, and the
like.
5. For providing such space, Bridge shall be compensated at the following
rates per square foot to be mutually agreed upon following an analysis
to be conducted by the parties of the costs pertaining to such space,
plus the actual cost of providing electrical power to such spaces:
UNITED STATES
AND CANADA EUROPE ASIA
POP COLLOCATIONS
REGIONAL CUSTOMER
COLLOCATION
ST. LOUIS NOC COLLOCATION
22
6. For providing facilities management services, Bridge shall be
compensated at the following rates to be mutually agreed upon
following an analysis to be conducted by the parties of the costs
pertaining to such services:
UNITED STATES
AND CANADA EUROPE ASIA
POP COLLOCATIONS
REGIONAL CUSTOMER
COLLOCATION
St. Louis NOC collocation
7. If requested by SAVVIS or by a customer of SAVVIS, Bridge will install
the customer's equipment in the space provided, including racking,
cabling and powering. Bridge will be compensated by SAVVIS for such
work at the rate of * per rack.
8. If requested by SAVVIS or by a customer of SAVVIS, Bridge will perform
scheduled and other required maintenance of such equipment, will
provide monitoring of such equipment 24 hours a day, seven days a
week, and will provide reports and statistics on the operation of such
equipment. Bridge will be compensated by SAVVIS for such work annually
at a rate equal to * of the vendor's list price for such equipment.
9. If requested by SAVVIS or by a customer of SAVVIS to perform
additional project management responsibilities, such as loading
software or configuring equipment, Bridge will perform and be
compensated for such work on an individual case basis.
10. If requested by SAVVIS or by a customer of SAVVIS, Bridge will arrange
for the replacement of existing collocated equipment and will be
compensated in an amount equal to the actual cost charged to Bridge by
the hardware vendor for such work.
23
SCHEDULE 2.1(e)
NOC MANAGEMENT SERVICES
1. Bridge will provide management of the operations of each of the
following SAVVIS Network Operations Centers ("NOCs"):
St. Louis: 24 hours a day, seven days a week
London: seven days a week, from 7:00 a.m. to 7:00 p.m. local time
Singapore: seven days a week, from 7:00 a.m. to 7:00 p.m. local time
2. The operations personnel staffing each NOC will be employees of SAVVIS
and the supervisory personnel will be employees of Bridge.
3. SAVVIS will compensate Bridge for management of the NOCs at the rate of
* per year.
4. In the event that the performance of a specific member of Bridge's NOC
management is not satisfactory to SAVVIS, SAVVIS may raise the matter
with Bridge, and Bridge and SAVVIS will work together to resolve the
matter, including the possible removal of such person from providing
such services to SAVVIS under this Agreement.
CONFIDENTIAL MATERIALS HAVE BEEN OMITTED FROM THIS SCHEDULE PURSUANT TO A
REQUEST FOR CONFIDENTIAL TREATMENT AND HAVE BEEN FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION. AN ASTERISK DENOTES AN OMISSION.
24