Digital Caddies Inc. Proposal
Digital Caddies Inc. Proposal
The following proposal is being submitted between the National Service Cooperative, Inc. (NSC) and Digital Caddies Inc. on the 12th Day of December, 2012.
Service Network and Program Development:
The NSC will utilize its national service network to provide the logistical implementation of a national installation program on designated Digital Caddies Inc. equipment. In addition, The NSC is available to handle the distribution of the replacement parts and/or kits. This agreement and the services provided by NSC hereunder; and each individual service provider within the NSC service network, shall be subject to NSC’s standard terms and conditions.
The NSC will utilize its system of service providers in all states. This ensures that we have coverage in the Continental United States, Alaska and Hawaii. The contract will be between the NSC and the service providers so the only entity that Digital Caddies Inc. has to contract with is the NSC.
The NSC will set up a separate 800 # to handle all needs associated with this installation. In addition the NSC will develop a scope of work and responsibilities that both the NSC and the service providers have agreed upon that will establish standards for the NSC, Digital Caddies Inc. and the Service Provider.
The NSC can establish a centralized warehouse distribution facility for the distribution of the replacement parts and kits throughout the United States. The Warehouse Agent would maintain an inventory management of both inbound and outbound parcel deliveries. All inbound and outbound shipping charges would be paid by Digital Caddies Inc. upon receipt of an invoice from the NSC. No additional warehousing fees will be charged other than the actual shipping charges.
Communication Center for Installations:
The NSC will manage a 24/7/365 communication center to administer the implementation of this installation program for Digital Caddies Inc. This will allow Digital Caddies Inc. to have a presence along with a centralized location in the United States that will be managed by the National Service Cooperative to handle their entire administration process for the installation program. This includes:
Maintenance of a dedicated 800 # for Digital Caddies; Maintenance to operate a 24/7/365 live operating system; Maintenance for dedicated agents;
Maintenance of a service provider network and communication; Maintenance of the data base system;
Maintenance of hardware and telecommunications equipment;
Maintenance of software system for the development of asset management reports;
For each unit that is dispatched for installation, the following will take place:
Collecting all required information; Distribution of installation kits (if needed);
Conduct basic troubleshooting for installation to eliminate additional costs on site; Entering call into software system and sending to service provider;
Handle any technical/parts issues with installation kits (each service call will average a minimum of 6 communication incidents; phone, e-mail, fax);
Verification form per unit(s) acknowledging that installation was completed properly;
