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Exhibit 10.14
MASTER SERVICES AGREEMENT
BY AND BETWEEN
AKAMAI TECHNOLOGIES, INC.
000 XXXXXXXX
XXXXXXXXX, XXXXXXXXXXXXX, X.X.X. 00000
PHONE: 000-000-0000
FAX: 000-000-0000
("AKAMAI")
AND
PHONE:_______________
FAX:___________________
("CUSTOMER")
CUSTOMER CONTACT AKAMAI CONTACT
NAME:____________________________ NAME:____________________________
TITLE:_____________________________ TITLE:_____________________________
PHONE:____________________________ PHONE:____________________________
FAX:______________________________ FAX:______________________________
EMAIL:____________________________ EMAIL:____________________________
CUSTOMER CONTACT FOR AKAMAI CONTACT FOR NOTICES
NOTICES
NAME: ____________________________ CONTROLLER, AKAMAI TECHNOLOGIES, INC.
ADDRESS:__________________________ 000 XXXXXXXX
__________________________ XXXXXXXXX, XXXXXXXXXXXXX, X.X.X. 00000
PHONE: __________________________ PHONE: 000-000-0000
FAX: __________________________ FAX: 000-000-0000
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MASTER SERVICES AGREEMENT
This MASTER SERVICES AGREEMENT, consisting of the terms and conditions
set forth below and the attached schedules, each of which is incorporated into
and made a part hereof by this reference (the "Agreement"), is entered into by
and between AKAMAI TECHNOLOGIES, INC., a Delaware corporation ("Akamai"), having
its principal place of business as set forth on the cover page of this
Agreement, and CUSTOMER, a ______ corporation ("Customer"), having its principal
place of business as set forth on the cover page of this Agreement, effective as
of date set forth in the attached FREEFLOW(SM) ORDER FORM (the "Effective
Date").
TERMS AND CONDITIONS
1. SERVICES. Pursuant to the terms and subject to the conditions of this
Agreement, Akamai agrees to provide to Customer during the Term (as defined in
Section 10.1), the FREEFLOW(SM) services ordered by Customer and described on
the attached SCHEDULE A: FREEFLOW(SM) ORDER FORM (the "Services").
2. AKAMAI NETWORK
2.1 NETWORK AVAILABILITY AND OPERATIONS. Akamai shall provision, maintain and
operate on a twenty-four hour per day, seven days per week, 365 days per year
basis, Akamai's geographically distributed network of proprietary web servers
(the "Akamai Network"), all network software and peripherals, and all Internet
connectivity, as necessary to perform the Services in accordance with this
Agreement. Akamai shall also staff its Network Operating Center ("NOC")
twenty-four hours per day, seven days per week, 365 days per year.
2.2 ACCESS TO AKAMAI NETWORK. Akamai shall deliver to Customer one copy of
the Software (as defined in Section 4.1), together with all user IDs and
passwords as necessary for Customer to access the Akamai Network and utilize the
Services in accordance with this Agreement.
2.3 NETWORK SECURITY. Akamai shall keep in place network security as
reasonably necessary to monitor and protect against unauthorized access to
Customer Content (as defined in Section 3.1) while on or within the Akamai
Network. Customer acknowledges, however, that the portion of the Akamai Network
through which Customer Content will pass and the web servers on which Customer
Content will be stored will not be segregated or in a separate physical location
from web servers on which Akamai's other customers' content is or will be
transmitted or stored.
2.4 CAPACITY AND RELIABILITY. Akamai shall maintain adequate capacity on the
Akamai Network during the Term as necessary to meet Customer's committed network
usage as set forth in the FREEFLOW(SM) ORDER FORM. The Akamai Network will
remain distributed geographically and Akamai will keep in place numerous and
distributed Internet network connections.
2.5 ADDITIONAL SERVICES. Akamai shall provide Customer with such
installation, support, training or other additional services as may be specified
in the FREEFLOW(SM) ORDER FORM or as may be requested by Customer from time to
time during the Term and set forth in a separate schedule or addendum agreed to
and executed by both parties.
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3. CUSTOMER RESPONSIBILITIES.
3.1 CUSTOMER CONTENT; ACCEPTABLE USE GUIDELINES. Customer is and shall be
solely responsible for the creation, renewal, updating, deletion, editorial
content, control and all other aspects of any files, software, scripts,
multimedia images, graphics, audio, video, text, data or other objects
originating or transmitted from any web site owned or operated by Customer and
routed to, passed through and/or stored on or within the Akamai Network or
otherwise transmitted or routed using the Services ("Customer Content").
Customer agrees to comply with any "Acceptable Use Guidelines" or other
restrictions that may be adopted and made available to Customer by Akamai from
time to time during the Term.
3.2 TAGGING OF CONTENT. Without limiting the generality of Section 3.1 above,
Customer shall be responsible for utilizing the RENAME(SM) Software as provided
in the Documentation therefore to tag/rename the uniform resource locator
("URL") of the Customer Content to route such Customer Content to the Akamai
Network. In the event Customer becomes aware that any Customer Content infringes
the intellectual property or other rights of a third party, Customer shall
remove such Customer Content from Customer's origin server and/or remove the
RENAME(SM) URL/tag from such Customer Content so that it will not be routed to
and not pass through the Akamai Network.
3.3 MAINTAIN CUSTOMER WEB SITE(S). Customer shall be solely responsible for
maintaining the availability of its web site(s), the connectivity of its web
site(s) to the Internet, and all Customer Content, IP addresses, domain names,
hyperlinks, databases, applications and other resources as necessary for
Customer to operate and maintain its web site(s) to meet Customer's business
purposes and objectives.
4. SOFTWARE; RESTRICTIONS.
4.1 LICENSE OF AKAMAI SOFTWARE. Akamai grants Customer a limited,
nontransferable and nonexclusive license to use, during the Term, the
GeoFlow(SM) and RENAME(SM) software (collectively, the "Software"), together
with all related documentation (the "Documentation"), in object code form only,
subject to the restrictions set forth below.
4.2 LICENSE RESTRICTIONS. Customer's use of the Software is limited as
follows:
4.2.1 Customer shall use the RENAME(SM) software in accordance with the
RENAME(SM) Documentation, solely for the purpose of renaming the URL of Customer
Content;
4.2.2 Customer shall use the GeoFlow(SM) software for Customer's internal
purposes only, solely in conjunction with analyzing the flow of Customer Content
that is delivered using the Services.
4.2.3 Customer acknowledges that the GeoFlow(SM) software contains certain
third party software elements, including without limitation software relating to
the GeoFlow(SM) mapping functions, and Customer agrees with respect to such
elements that Customer shall be prohibited from replicating or distributing such
mapping images or otherwise using the same other than for Customer's internal
business purposes.
4.2.4 Customer shall not, for itself, any affiliate of Customer or any third
party: sell, license, assign, or transfer the Software or any Documentation;
decompile, disassemble, or reverse engineer the Software; copy the Software or
any Documentation, except that Customer may make one copy of the Software for
backup purposes only (provided Customer reproduces on such copy all proprietary
notices of Akamai or its suppliers); or
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remove from the Software or any Documentation any language or designation
indicating the confidential nature thereof or the proprietary rights of Akamai
or its suppliers in such items.
4.3 ADDITIONAL CUSTOMER RESTRICTIONS. Customer shall not: (a) alter or
duplicate any aspect of the Software or Documentation, except as expressly
permitted under this Agreement; (b) assign, transfer, distribute, or otherwise
provide access to the Software or Services to any third party; (c) provide
access to the Software to any third party or use the Software in connection with
any third party content; or (d) export, re-export or permit any third party to
export or re-export the Software or Documentation outside of the territorial
limits of the country in which it was originally delivered without appropriate
licenses and clearances.
5. INTELLECTUAL PROPERTY RIGHTS.
5.1 CUSTOMER CONTENT; LIMITED LICENSE TO USE. As between Customer and Akamai,
Customer shall own all right, title and interest in and to any Customer Content.
During the term of this Agreement, Customer grants to Akamai a limited
non-exclusive license to use the Customer Content solely for all reasonable and
necessary purposes required or contemplated by this Agreement and for Akamai to
perform the Services as contemplated hereunder. Akamai shall not assign,
transfer, sell, license, sublicense or grant any or its rights to the Customer
Content to any other person or entity. Akamai acknowledges that the Customer
Content constitutes proprietary information and/or trade secrets of Customer or
its providers and that the Customer Content is or may be protected by U.S.
copyright, trade secret and similar laws and certain international treaty
provisions. This Agreement does not transfer or convey to Akamai or any third
party any right, title or interest in or to the Customer Content or any
associated intellectual property rights, but only a limited right of use
revocable in accordance with the terms of this Agreement.
5.2 SOFTWARE, DOCUMENTATION AND SERVICES. As between Customer and Akamai,
Akamai shall own all right, title and interest in and to the Software,
Documentation and Services. Customer acknowledges that the Software,
Documentation and Services constitute proprietary information and trade secrets
which are the sole and exclusive property of Akamai or its licensors and that
the Software and Documentation are protected by U.S. copyright, trade secret and
similar laws and certain international treaty provisions. This Agreement does
not transfer or convey to Customer or any third party any right, title or
interest in or to the Software, Documentation or Services or any associated
intellectual property rights, but only a limited right of use revocable in
accordance with the terms of this Agreement.
6. PUBLICITY; TRADEMARKS.
6.1 PUBLICITY. Akamai shall be permitted to identify Customer as a customer,
to use Customer's name in connection with proposals to prospective customers, to
hyperlink from Akamai's web site to Customer's home page, to display Customer's
logo on the Akamai web site, and to otherwise refer to Customer in print or
electronic form for marketing or reference purposes. Customer agrees to serve as
a reference in Akamai's proposals for contact by prospective Akamai customers
and analysts. On or about the Effective Date, the parties agree to issue a joint
press release announcing Customer's adoption of FreeFlow Services. The press
release shall be subject to the approval of each party,
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which approval shall not be unreasonably withheld or delayed.
6.2 MARKS; USAGE RESTRICTIONS.
6.2.1 In addition to the rights granted in Section 6.1, each party may display
or refer to the other party's proprietary indicia, trademarks, service marks,
trade names, logos, symbols and/or brand names (collectively "Marks") upon the
advance written approval of that party, which approval shall not be unreasonably
withheld. Neither party may remove, destroy or alter the other party's Marks.
Each party agrees that it shall not challenge or assist others to challenge the
rights of the other party or its suppliers or licensors in the Marks or the
registration of the Marks, or attempt to register any trademarks, trade names or
other proprietary indicia confusingly similar to the Marks. All use of a party's
Marks shall be subject to such party's logo and trademark usage guide, as
provided to the other party and as the same may be updated from time to time.
6.2.2 All Marks appearing on or incorporated in the Customer Content are and
shall remain, as between Akamai and Customer, the exclusive property of Customer
or its providers. All Marks appearing on or incorporated in the Software,
Documentation or Services are and shall remain, as between Akamai and Customer,
the exclusive property of Akamai or its suppliers. Neither party grants any
rights in the Marks or in any other trademark, trade name, service xxxx,
business name or goodwill of the other except as expressly permitted hereunder
or by separate written agreement of the parties.
7. FEES; PRICING AND PAYMENT TERMS.
7.1 FEES; PAYMENT TERMS. Akamai's current fees for the Services (including
license fees, installation charges, service usage fees and other fees) are set
forth in the attached FREEFLOW(SM) ORDER FORM. Akamai reserves the right to
amend the fees payable hereunder at any time during the Term upon sixty-(60)
days' prior notice to Customer. All prices are in United States dollars and do
not include sales, use, value-added or import taxes, customs duties or similar
taxes that may be assessed by any jurisdiction. Amounts due hereunder are
payable upon receipt of invoice. Customer agrees to pay a late charge of two
percent (2%) per month or the maximum lawful rate, whichever is less, for all
amounts not paid within thirty (30) days of receipt of invoice.
7.2 TAXES. All taxes, duties, fees and other governmental charges of any kind
(including sales and use taxes, but excluding taxes based on the gross revenues
or net income of Akamai) which are imposed by or under the authority of any
government or any political subdivision thereof on the fees for any of the
Services provided by Akamai under this Agreement shall be borne by Customer and
shall not be considered a part of, a deduction from or an offset against such
fees.
7.3 ACCURATE RECORDS; RIGHT TO AUDIT. Akamai shall maintain complete and
accurate records and log files to support and document the usage fees charged to
Customer in connection with this Agreement. Akamai shall, upon written request
from Customer, provide access to such records during regular business hours at
Akamai's convenience, to an independent auditor(s) chosen by Customer for the
purposes of audit. Customer's right to conduct such audits shall be limited to
twice in any one calendar year.
8. REPRESENTATIONS AND WARRANTIES.
8.1 AKAMAI'S REPRESENTATIONS AND WARRANTIES. Akamai represents and warrants
to Customer as follows:
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8.1.1 Akamai and its licensors own or possess the necessary rights, title and
licenses in and to the Software and Services necessary to perform the Services
hereunder. Akamai has the right to enter into this Agreement and to perform its
obligations hereunder.
8.1.2 Akamai has obtained any and all consents, approvals and other
authorizations necessary for the performance of its obligations hereunder.
8.1.3 Akamai shall meet or exceed the network availability, capacity and
operations levels as set forth in Section 2 above; provided that Customer's sole
remedy for the breach of this provision by Akamai shall be the termination
rights set forth in Section 10.2 below.
8.1.4 YEAR 2000 READINESS WARRANTY. Akamai warrants that the Software will be
Year 2000 Ready. "Year 2000 Ready" means the ability to: (1) accept input and
provide output of data involving dates correctly and without ambiguity as to the
twentieth or twenty-first centuries; (ii) manage, store, sort, perform
calculations, and otherwise process data involving dates before, during, and
after January 1, 2000 without malfunction, abends or aborts; and (iii) correctly
process leap years including the year 2000. The foregoing warranty is subject to
the condition that all other products (e.g., hardware, software, and firmware)
which interface with the Services or are used with the Software (including any
Customer Content or other elements) properly exchange date data with the
Services and/or Software, as the case may be; provided, however, that Akamai
covenants that it will undertake to obtain a Year 2000 readiness warranty from
all hardware vendors, third party software licensors and Internet connectivity
providers. In the event Akamai becomes aware that the Software is not Year 2000
Ready, Akamai shall immediately notify Customer and promptly correct the
Software to eliminate such problem. If Akamai fails to correct any portion of
the Software that does not meet the foregoing warranty within a reasonable
period of time, Customer shall have the right to immediately terminate this
Agreement.
8.1.5 WARRANTY DISCLAIMER. EXCEPT AS SPECIFICALLY PROVIDED IN THIS SECTION 8.1,
AKAMAI EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO
THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NONINFRINGEMENT.
8.2 CUSTOMER'S REPRESENTATIONS AND WARRANTIES. Customer represents and
warrants to Akamai as follows:
8.2.1 Customer has the right to enter into this Agreement and to perform its
obligations hereunder.
8.2.2 Customer owns and shall own all right, title, and interest in the
Customer Content, or possesses or shall possess all legally valid rights in the
Customer Content necessary for the uses of the Customer Content contemplated by
this Agreement. Customer will not transmit or route to the Akamai Network or
otherwise direct via the Services any Customer Content that (a) violates the
property rights of others, including without limitation, unauthorized
copyrighted text, images or programs, trade secrets or other confidential
proprietary information, or trademarks or service marks used in an infringing
fashion, or (b) contains any libelous, defamatory, or obscene material.
9. CONFIDENTIAL INFORMATION. All information disclosed by either party
("Disclosing Party") to the other party
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("Receiving Party"), if disclosed in writing, labeled as proprietary or
confidential, or if disclosed orally, reduced to writing within thirty (30) days
and labeled as proprietary or confidential (collectively, "Confidential
Information") shall remain the sole property of the Disclosing Party. Except for
the specific rights granted by this Agreement, the Receiving Party shall not use
any Confidential Information of the Disclosing Party for its own account. The
Receiving Party shall use the highest commercially reasonable degree of care to
protect the Disclosing Party's Confidential Information. Confidential
Information to any third party without the express written consent of the
Disclosing Party (except solely for Receiving Party's internal business needs,
to employees or consultants who are bound by a written agreement with Receiving
Party to restrict the disclosure and use of such Confidential Information in a
manner consistent with this Agreement). Confidential Information shall exclude
information (i) available to the public other than by a breach of this
Agreement; (ii) rightfully received from a third party not in breach of an
obligation of confidentiality; (iii) independently developed by the Receiving
Party without access to Confidential Information; (iv) known to the Receiving
Party at the time of disclosure; or (v) produced in compliance with applicable
law or a court order, provided the Disclosing Party is given reasonable notice
of such law or order and an opportunity to attempt to preclude or limit such
production. Subject to the above, the Receiving Party agrees to cease using any
and all materials embodying Confidential Information, and to promptly return
such materials to the Disclosing Party upon request.
10. TERM AND TERMINATION.
10.1 TERM; INITIAL TERM; RENEWALS. This Agreement shall become effective as of
the Effective Date and remain in full force and effect for the initial term
specified in the FREEFLOW(SM) ORDER FORM (the "Initial Term"). Upon the
expiration of the Initial Term, this Agreement will automatically renew for one
or more additional terms of one (1) year (each, a "Renewal Term") unless and
until either party notifies the other party of its intent to terminate at least
(90) days prior to the expiration of the Initial Term or a Renewal Term. The
Initial Term, together with any and all Renewal Terms, is sometimes collectively
referred to as the "Term."
10.2 TERMINATION UPON DEFAULT. Either party may terminate this Agreement in
the event that the other party materially defaults in performing any obligation
under this Agreement and such default continues unremedied for a period of
thirty (30) days following, written notice of default; provided, however, that
in the event this Agreement is terminated by Customer due to Akamai's breach of
its representations under Section 8.1.3 above and failure to cure, Customer's
sole remedy shall be its election to terminate the Agreement without further
liability to either party (except for Customer's obligation to pay all accrued
and unpaid fees outstanding at the date of termination).
10.3 TERMINATION UPON INSOLVENCY. This Agreement shall terminate, effective
upon delivery of written notice by a party: (i) upon the institution of
Insolvency, receivership or bankruptcy proceedings or any other proceedings for
the settlement of debts of the other party; (ii) upon the making of an
assignment for the benefit of creditors by the other party; or (iii) upon the
dissolution of the other party.
10.4 TERMINATION FOR CONVENIENCE.
10.4.1 Either party may terminate this Agreement during the first sixty (60)
days of the Initial Term without liability upon written notice to the other
party; provided
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that if Customer terminates during such period, Customer agrees to pay Akamai
all unpaid fees accrued as of the termination date, including without limitation
any installation, set-up and training fees.
10.4.2 Customer may cancel the Service at any time after the first sixty (60)
days of the Initial Term or during any Renewal Term for convenience upon written
notice to Akamai; provided, however, that if Customer cancels the Service during
the Initial Term or any Renewal Term pursuant to this Section 10.4.2, then
Customer agrees to pay to Akamai: (a) all unpaid Service fees accrued as of the
cancellation date; plus (b) an early cancellation fee equal to the minimum usage
fees (as set forth in the FREEFLOW(SM) ORDER FORM) that will become due during
the canceled portion of the Initial Term, or the Renewal Term, as applicable.
10.5 EFFECT OF TERMINATION. The provisions of Sections 3.1, 4, 7, 8, 9, 11,
12, 13, 14.4-14.8, and 14.11-14.13 shall survive termination of this Agreement.
All other rights and obligations of the parties shall cease upon termination of
this Agreement. The term of any license granted hereunder shall expire upon
expiration or termination of this Agreement.
11. DISPUTE RESOLUTION.
11.1 INFORMAL DISPUTE RESOLUTION. In the case of any disputes under this
Agreement, the parties shall first attempt in good faith to resolve their
dispute informally, or by means of commercial mediation, without the necessity
of a formal proceeding.
11.2 ARBITRATION OF DISPUTES.
11.2.1 Any controversy or dispute arising out of or relating to this Agreement,
or the breach thereof, which cannot otherwise be resolved as provided above
shall be resolved by arbitration conducted in accordance with the commercial
arbitration rules of the American Arbitration Association ("AAA") and judgment
upon the award rendered by the arbitral tribunal may be entered in any court
having jurisdiction thereof. The arbitration tribunal shall consist of a single
arbitrator mutually agreed by the parties, or in the absence of such agreement
within thirty (30) calendar days from the first referral of the dispute to the
AAA, designated by the AAA. The place of arbitration shall be Boston,
Massachusetts, U.S.A., unless the parties shall have agreed to another location
within fifteen (15) calendar days from the first referral of the dispute to the
AAA. The arbitral award shall be final and binding. The parties waive any right
to appeal the arbitral award, to the extent a right to appeal may be lawfully
waived. Each party retains the right to seek judicial assistance: (i) to compel
arbitration; (ii) to obtain interim measures of protection prior to or pending
arbitration, (iii) to seek injunctive relief in the courts of any jurisdiction
as may be necessary and appropriate to protect the unauthorized disclosure of
its proprietary or confidential information, and (iv) to enforce any decision of
the arbitrator, including the final award.
11.2.2 The arbitration proceedings contemplated by this Section shall be as
confidential and private as permitted by law. To that end, the parties shall not
disclose the existence, content or results of any proceedings conducted in
accordance with this Section, and materials submitted in connection with such
proceedings shall not be admissible in any other proceeding, provided, however,
that this confidentiality provision shall not prevent a petition to vacate or
enforce an arbitral award, and shall not bar disclosures required by law.
12. INDEMNIFICATION.
12.1 MUTUAL INDEMNIFICATION. Each party shall indemnify and hold the other,
its
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assignees, agents, officers and employees harmless from and against any damages
to real or tangible personal property and/or bodily injury to persons, including
death, resulting from its or its employees or agents negligence or willful
misconduct.
12.2 AKAMAI INDEMNIFICATION OBLIGATIONS.
12.2.1 Akamai shall defend, indemnify and hold harmless Customer from and
against any suit, proceeding, or assertion of a third party against Customer
based upon a claim that any of the Software, other than third party Software
delivered with or included in the Software, infringes any valid patent,
copyright, trade secret, or other intellectual property right under the laws of
the United States, provided that: (i) Customer promptly notifies Akamai, in
writing, of the suit, claim or proceeding or a threat of suit, claim or
proceeding; (ii) at Akamai's reasonable request and expense, Customer provides
Akamai with reasonable assistance for the defense of the suit, claim or
proceeding; and (iii) Akamai has sole control of the defense of any claim and
all negotiations for settlement or compromise.
12.2.2 If a claim of infringement under this Section 12.2 occurs, or if Akamai
determines that a claim is likely to occur, Akamai will have the right, in its
sole discretion, to either: (i) procure for Customer the right or license to
continue to use the Software free of the infringement claim; or (ii) replace or
modify the Software to make it non-infringing provided that the replacement
software substantially conforms to Akamai's then-current specification for the
Software. If these remedies are not reasonably available to Akamai, Akamai may,
at its option, terminate this Agreement and return any fees paid by Customer in
advance.
12.2.3 Despite the provisions of this Section 12.2, Akamai has no obligation
with respect to any claim of infringement that is based upon or arises out of:
(i) any modification to the Software if the modification was not made by Akamai;
or (ii) the use or combination of the Software with any hardware, software,
products, data or other materials not specified or provided by Akamai; or (iii)
Customer's use of the Services other than in accordance with the Documentation
or Akamai's written directions or policies.
12.2.4 THE PROVISIONS OF THIS SECTION 12.2 STATE THE SOLE AND EXCLUSIVE
OBLIGATIONS AND LIMITATION OF LIABILITY OF AKAMAI FOR ANY PATENT, COPYRIGHT,
TRADEMARK, TRADE SECRET OR OTHER INTELLECTUAL PROPERTY RIGHTS INFRINGEMENT AND
ARE IN LIEU OF ANY WARRANTIES OF NON-INFRINGEMENT, ALL OF WHICH ARE DISCLAIMED.
12.3 CUSTOMER INDEMNIFICATION OBLIGATIONS. Customer acknowledges that by
entering into and performing its obligations under this Agreement, Akamai does
not assume and should not be exposed to the business and operational risks
associated with Customer's business, or any aspects of the operation or contents
of Customer's web site(s). Accordingly, Customer shall defend, indemnify, and
hold harmless Akamai and its affiliates, licensors, suppliers, officers,
directors, employees and agents from and against any and all damage, cost,
liability, and expenses (including court costs and reasonable attorneys' fees)
incurred as a result of claims of customers or other third parties arising from
or connected with any Customer Content, Customer's web site(s) (including
without limitation any activities or aspects thereof or commerce conducted
thereon), or Customer's use of the Services, provided that: (i) Akamai promptly
notifies Customer, in writing, of the suit, claim or proceeding or a threat of
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suit, claim or proceeding; (ii) at Customer's reasonable request and expense,
Akamai provides Customer with reasonable assistance for the defense of the suit,
claim or proceeding; and (iii) Customer has sole control of the defense of any
claim and all negotiations for settlement or compromise.
13. LIMITATION OF LIABILITY AND DAMAGES.
13.1 LIMITATION OF LIABILITY. AKAMAI'S LIABILITY FOR ALL CLAIMS ARISING OUT OF
THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL BE LIMITED TO THE
AMOUNT OF FEES PAID BY CUSTOMER TO AKAMAI UNDER THIS AGREEMENT DURING THE
PRECEDING SIX (6) MONTHS.
13.2 LIMITATION OF DAMAGES. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE
OTHER OR ANY THIRD PARTY FOR ANY LOSS OF DATA, LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT
DAMAGES ARISING FROM OR IN RELATION TO THIS AGREEMENT OR THE USE OF THE
SERVICES, HOWEVER CAUSED AND REGARDLESS OF THEORY OF LIABILITY. THIS LIMITATION
WILL APPLY EVEN IF SUCH PARTY HAS BEEN ADVISED OR IS AWARE OF THE POSSIBILITY OF
SUCH DAMAGES.
14. MISCELLANEOUS.
14.1 INDEPENDENT CONTRACTOR. The relationship of Akamai and Customer
established by this Agreement is that of independent contractors, and nothing
contained in this Agreement shall be construed to (i) give either party the
power to direct and control the day-to-day activities of the other; (ii) deem
the parties to be acting as partners, joint venturers, co-owners or otherwise as
participants in a joint undertaking; or (iii) allow either party to create or
assume any obligation on behalf of the other party for any purpose whatsoever.
14.2 NOTICES. Any notice required or permitted hereunder shall be in writing
and shall be delivered as follows (with notice deemed given as indicated): (i)
by personal delivery when delivered personally; (ii) by established overnight
courier upon written verification of receipt; (iii) by facsimile transmission
when receipt is confirmed orally; or (iv) by certified or registered mail,
return receipt requested, upon verification of receipt. All notices must be sent
to the contact person for notices at the address listed on the cover page of
this Agreement. Either party may change its contact person for notices and/or
address for notice by means of notice to the other party given in accordance
with this Section 14.2.
14.3 ASSIGNMENT. Customer may not, without the prior written consent of
Akamai, assign this Agreement, in whole or in part, either voluntarily or by
operation of law, and any attempt to do so shall be a material default of this
Agreement and shall be void. Akamai's rights and obligations, in whole or in
part, under this Agreement may be assigned or transferred by Akamai.
14.4 THIRD PARTY BENEFICIARIES. This Agreement is solely for the benefit of
the parties and their successors and permitted assigns, and does not confer any
rights or remedies on any other person or entity.
14.5 GOVERNING LAW. This Agreement shall be interpreted according to the laws
of the Commonwealth of Massachusetts without regard to or application of
choice-of-law rules or principles.
14.6 ENTIRE AGREEMENT AND WAIVER. This Agreement and any Schedules hereto
shall constitute the entire agreement between Akamai and Customer with respect
to the subject matter hereof and all prior
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agreements, representations, and statement with respect to such subject matter
are superseded hereby, including without limitation any non-disclosure agreement
previously executed between the parties. The terms of this Agreement shall
control in the event of any inconsistency with the terms of any Schedule hereto.
This Agreement may be changed only by written agreement signed by both Akamai
and Customer. No failure of either party to exercise or enforce any of its
rights under this Agreement shall act as a waiver of subsequent breaches; and
the waiver of any breach shall not act as a waiver of subsequent breaches.
14.7 SEVERABILITY. In the event any provision of this Agreement is held by a
court of other tribunal of competent jurisdiction to be unenforceable, that
provision will be enforced to the maximum extent permissible under applicable
law, and the other provisions of this Agreement will remain in full force and
effect. The parties further agree that in the event such provision is an
essential part of this Agreement, they begin negotiations for a suitable
replacement provision.
14.8 NON-DISCLOSURE OF AGREEMENT TERMS. Neither party shall disclose to third
parties, other than its agents and representatives on a need-to-know basis, the
terms of this Agreement or any Schedule hereto without the prior written consent
of the other party, except either party shall be entitled to disclose (i) such
terms to the extent required by law; and (ii) the existence of this Agreement.
14.9 FORCE MAJEURE. If either party is prevented from performing any of its
obligations under this Agreement due to any cause beyond the party's reasonable
control, including, without limitation, an act of God, fire, flood, explosion,
war, strike, embargo, government regulation, civil or military authority, acts
or omissions of carriers, transmitters, providers, vandals, or hackers (a "force
majeure event") the time for that party's performance will be extended for the
period of the delay or inability to perform due to such occurrence; provided,
however, that Customer will not be excused from the payment of any sums of money
owed by Customer to Akamai; and provided further, however, that if a party
suffering a force majeure event is unable to cure that event within thirty (30)
days, the other party may terminate this Agreement.
14.10 COUNTERPARTS. This Agreement may be executed in any number of
counterparts, each of which, when so executed and delivered, shall be deemed an
original, and all of which shall constitute one and the same Agreement.
14.11 CONSTRUCTION. This Agreement shall be construed and interpreted fairly,
in accordance with the plain meaning of its terms, and there shall be no
presumption or inference against the party drafting this Agreement in construing
or interpreting the provisions hereof.
14.12 REMEDIES. Except as provided herein, the rights and remedies of Akamai
set forth in this Agreement are not exclusive and are in addition to any other
rights and remedies available to it at law or in equity.
14.13 BINDING EFFECT. This Agreement shall be binding upon and shall inure to
the benefit of the respective parties hereto, their respective
successors-in-interest, legal representatives, heirs and assigns.
11
12
IN WITNESS WHEREOF, each of the parties, by its duty authorized
representative, has entered into this Agreement as of the Effective Date.
CUSTOMER AKAMAI TECHNOLOGIES, INC.
By: ________________________________ By:________________________________
Name: _____________________________ Name:_____________________________
Title: ______________________________ Title: _____________________________
12
13
[CORPORATE LOGO] Order #
SCHEDULE A - FREEFLOW ORDER FORM 1
CONTRACT
EFFECTIVE DATE: SALES REP:
TYPE: New Upgrade Renewal
CUSTOMER INFORMATION:
Company
Name:
Billing
Address:
BILLING CONTACT: (if different than Customer Contact)
Name:
Phone:
Fax:
E-Mail:
CUSTOMER CONTACT:
Name:
Phone:
Fax:
E-Mail:
TECHNICAL CONTACT:
Name:
Phone:
Fax:
E-Mail:
UPGRADE/ACCOUNT CHANGE AUTHORITY:
(Check contacts with authority to upgrade contract)
Customer Contract Billing Contact
Technical Contact Other (See Special Instructions)
TOTAL CHARGES SUMMARY:(see attached detailed products and services descriptions)
INITIAL FEE: One-time fee after installation is complete INITIAL FEE:
PRICE PER MBPS: Rate per Mpbs for FreeFlow services: PRICE PER MBPS:
COMMITTED INFORMATION
RATE(CIR): Committed Monthly Usage of FreeFlow service CIR:
MONTHLY RECURRING Monthly fees billed in advance (based on CIR), STANDARD
FEES: = Price per Mpbs X CIR MONTHLY RECURRING:
INITIAL TERM: THE TERM OF THIS AGREEMENT WILL BE , STARTING WITH THE EFFECTIVE
DATE
Customer hereby orders from Akamai Technologies, Inc., a Delaware Corporation
("Akamai"), the Services described above for the Initial Term specified in this
Order Form. This Order Form shall become valid when executed by Customer and
accepted by an authorized representative of Akamai. The Initial Term begins on
the date Akamai provides access codes and software to the Customer ("Effective
Date"). This Service Order Form is issued pursuant to and is subject to the
Terms & Conditions contained in the Master Services Agreement entered into by
and between Customer and Akamai (the "Master Services Agreement"). Capitalized
terms used in this Order Form and not otherwise defined have the meanings
ascribed to them in the Master Services Agreement.
CUSTOMER HAS READ AND AGREES TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS
ORDER FORM. CUSTOMER AND AKAMAI AGREE THAT THE TERMS AND CONDITIONS OF THIS
ORDER FORM SUPERSEDE ANY PROVISIONS OF ANY CUSTOMER DRAFTED PURCHASE ORDER AND
SUPERSEDE ALL PROPOSALS, WRITTEN OR ORAL, AS WELL AS OTHER COMMUNICATIONS
BETWEEN CUSTOMER AND AKAMAI RELATING TO THIS ORDER. IN THE EVENT OF ANY CONFLICT
BETWEEN THE TERMS OF THIS ORDER AND THE MASTER SERVICES AGREEMENT, THIS ORDER
SHALL TAKE PRECEDENCE.
ACCEPTED BY CUSTOMER:
SIGNATURE
NAME DATE
TITLE
ACCEPTED BY AKAMAI:
SIGNATURE
NAME DATE
TITLE
Page 1 of 2
14
Order #
Akamai Products & Services Detailed Descriptions
FreeFlow Service Configuration
Initial Recurring
Fees Charges
FreeFlow
Integration
Details and
Requirements
FreeFlow
Service Billing to be based on 95th percentile of Free Flow usage
Network
Utilization
- Committed Rate fees are billed in advance
- Usage over the CIR is billed in arrears
SUB-TOTAL:
Adjustments (if applicable):
TOTAL (at Committed Rate): $ $
Special Instructions:
Page 2 of 2
15
FREEFLOW SERVICE SCHEDULE B
PRESENTED BY:
AKAMAI TECHNOLOGIES
000 XXXXXXXX XXXXXX, 0XX XXXXX
XXXXXXXXX, XX 00000
[LOGO]
16
Proposal Date April 27, 1999
Valid 30 days
TABLE OF CONTENTS
1.1.1 24x7 Monitoring........................................................................................1
1.1.2 GeoFlow Monitoring Suite...............................................................................1
1.1.3 RENAME Application and Process.........................................................................1
1.1.4 Content Provider Code..................................................................................1
1.1.5 The "Fingerprint"......................................................................................1
1.1.6 AKAMAI ACCOUNT MANAGEMENT..............................................................................2
2 IMPLEMENTATION...........................................................................................2
3 XYZCO FREEFLOW SERVICE PRICING...........................................................................2
3.1 INITIAL FEES...........................................................................................2
3.2 MONTHLY RECURRING FEES.................................................................................2
4 SERVICE LEVEL AGREEMENT -- FREEFLOW SERVICE..............................................................3
ii
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1.1.1 24X7 MONITORING
Akamai staffs its NOC 24x7x365 to respond to any problem that may arise
on the FreeFlow network. All systems on the FreeFlow network are
monitored to ensure that key processes are running, systems have not
exceeded capacity, and regions are interacting properly.
1.1.2 GEOFLOW MONITORING SUITE
GeoFlow Monitoring Suite is a set of tools that provide site usage
statistics. The suits includes tools for both real-time and historic
analysis of customer data.
GeoFlow Traffic Analyzer is the real-time component of the GeoFlow
tools suite. Traffic Analyzer's multiple monitoring views enable quick
access to network and customer-specific traffic information with the
option to export data to other applications for more detailed offline
analysis.
GeoFlow Log Analyzer complements Traffic Analyzer by extending its
reporting capabilities to allow for full viewing of historical data.
Log Analyzer culls its information from existing web server log files
to provide for exploration of site traffic patters in the data.
1.1.3 RENAME APPLICATION AND PROCESS
The RENAME tool allows customers to include content for delivery via
the FreeFlow content delivery service. The RENAME application is a
small, flexible script that is run on URLs or certain pieces of content
to tag them with a customer-specific code ("Content Provider Code"),
and a unique identifier ("Fingerprint"). RENAME is a passive process,
typically run in the staging environment, as opposed to the "live"
production environment. Because each customer's needs are different,
Akamai provides initial and ongoing support for RENAME planning and
integration.
1.1.4 CONTENT PROVIDER CODE
The Content Provider Code is a numerical account reference within the
serial number portion of a RENAMEd URL. The Content Provider Code (CPC)
is used by Akamai to collect and sort customer-specific information.
The Content Provider Code is used by Akamai to represent data on the
GeoFlow Traffic Analyzer real-time reporting interface. Content
Provider Codes are also used to aggregate network utilization data for
billing and reporting to Akamai customers.
1.1.5 THE "FINGERPRINT"
Another component of the RENAMEd URL is the "Fingerprint". This is a
unique identifier, which ensures that the object or image being served
is "fresh". This feature of the RENAMEd URL is very important, as it
guarantees that the Akamai FreeFlow network will not serve "stale"
content to your users.
Posted below is an example of an XYZCO URL followed by the
corresponding RENAMEd URL:
Original URL:
Xxxx://xxx.xxxxx.xxx/xxx.xxx (Regular URL)
Format for RENAMEd URL:
http://serial#.xxxxxx.xxx/serial#/type_code/cpc_code/fingerprint
Xxxx://xxx.xxxxx.xxx/xxx.xxx
URL after running RENAME:
xxxx://x000.xxxxxx.xxx/0/000/00/000000000000xx/
Xxxx://xxx.xxxxx.xxx/xxx.xxx
18
Proposal Date
Valid 30 days
1.1.6 AKAMAI ACCOUNT MANAGEMENT
Akamai provides XYZCO with a dedicate account manager who serves as the
XYZCO advocate within the company. The account manager directs all
internal resources at Akamai on behalf of the customer, providing
proactive communications and reporting, and serves as a single point of
contact for all XYZCO requirements.
1.1.7 INVOICES
Invoices are sent on the 5th of the month in which service is
delivered. Initial fees appear on the first xxxx, as do any fees
associated with customer services and equipment. Fees associated with
bursting above the Committed Rate are billed in arrears for period of
usage on the following month's invoice.
2 XYZCO COMPUTER IMPLEMENTATION
Akamai will provide the consulting and engineering resources necessary
to assist XYZCO with integration of the RENAME process and other
appropriate services. After execution of the Master Services Agreement,
XYZCO and Akamai will create a plan for integration of the process for
tagging XYZCO web content for inclusion on the FreeFlow service
network.
3 XYZCO FREEFLOW SERVICE PRICING
3.1 INITIAL FEES
3.2 XYZCO MONTHLY RECURRING FEES
XYZCO will be billed at the standard 95th percentile of aggregate
FreeFlow network utilization on a monthly basis. XYZCO will have a
Committed Rate of traffic per month. Usage above the committed rate
Mbps is allowed at any time, with no premium for usage by XYZCO.
XYZCO is entering into a two-phase agreement for Akamai services. These
phases are as follows:
PHASE I
- Timeline:
- Committed Rate:
- Pricing:
- All rates are additive, applying to the aggregate XYZCO content
served from FreeFlow
PHASE II
- Timeline:
- Committed Rate:
- Pricing:
- All rates are additive, applying to the aggregate XYZCO content
served from FreeFlow
2
19
Proposal Date
Valid 30 days
4 SERVICE LEVEL AGREEMENT -- FREEFLOW SERVICE
I. Service Level Agreement:
Akamai agrees to provide a level of service demonstrating:
a) Measurable Performance Enhancement: The Akamai FreeFlow service will deliver
content measurably faster than the Customer's web site.
b) 100% Uptime: The Akamai FreeFlow service will serve content 100% of the time
without qualification.
c) Penalties: If the Akamai FreeFlow service fails to meet either of the above
service levels, the Customer will receive a credit equal to fees for the day in
which the failure occurs.
II. Metric Methods:
The following methodology will be employed to measure FreeFlow service
availability and performance enhancement:
1. Agents and Polling Frequency
A. From six (6) geographically and network-diverse locations in major
metropolitan areas, Akamai will simultaneously poll a test file
residing on the Customer's production services and on Akamai's
network. Sites will include the following areas:
Northern Virginia
New Jersey
Chicago
Houston
Los Angeles
Palo Alto
B. The polling mechanism will perform two (2) simultaneous http GET
operations:
i. one GET operation will be performed on a test file residing on
the appropriate customer server (e.g.,
xxxx://xxx.xxxxxxxxxxx.xxx/xxxxxx/xxxxxxx.xxx)
ii. the other GET operation will be performed from the Akamai
FreeFlow Service:
(xxxx://x000.x.xxxxxxxxxx.xxx/0/000/00/0x0xx000/
xxx.xxxxxxxxxxx.xxx/xxxxxx/xxxxxxx.xxx).
C. The test GIF will be a file of 80 Kbytes or greater in size.
D. Polling will occur at approximately 12-minute intervals.
3
20
Proposal Date
Void 30 days
E. Based on the http GET operations described in 1.B. above, the response
times received from the two sources, (a) the Customer server, and (b)
the Akamai network, will be compared for the purpose of measuring
performance metrics and outages.
2. Performance metrics -
A. The performance metric will be based on a daily average of
performance for the FreeFlow service and the Customer's
production web server, computed from data captured across all
regions and hits. Each time will be weighted to reflect peak
traffic conditions or "primetime" usage. The primetime period
is 10 AM to 7 PM EST. All times recorded during this period
will be weighted by a factor of three. If on a given day the
Akamai weighted average time exceeds the Customer's weighted
daily average time, then the Customer will receive a credit
equivalent to fees for that day of service.
3. Outages
A. An outage is defined as a 12-minute period of consecutive
failed attempts by a single agent to "get" a file from the
FreeFlow network while succeeding to "get" the test file from
the Customer web site. If an outage is identified by this
method, the customer will receive a credit equivalent to the
fees for the day in which the failure occurred.
4
