1
CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS
AMENDED.
EXHIBIT 10.10
BBN PLANET CORPORATION
DIAL UP NETWORK SERVICES AGREEMENT
THIS AGREEMENT (the "Agreement") is made as of October 15, 1996, by and
between BBN PLANET CORPORATION, with a principal business address at 000
XxxxxxxxxXxxx Xxxxx, Xxxxxxxxx, XX 00000 ("BBN Planet") and I-PASS ALLIANCE
INC., 0 Xxxxxx Xxxxx #000, Xxxxxxx Xxxxx, XX 00000 ("Customer").
RECITALS
BBN Planet operates and maintains a high-speed dial-up network which is
designed to provide End Users with local telephone connectivity to the Internet
across the continental United States.
Customer desires to offer nationwide dial-up Internet connectivity
services to its employees and to third parties (including both individuals and
corporations) as a part of other services offered to such third parties.
BBN Planet desires to provide to Customer and Customer desires to obtain
from BBN Planet, (1) local dial-up telephone access to BBN Planet's network for
itself and for certain third parties, and (2) a range of related services to
assist Customer in implementing Internet dial-up services, under the terms and
conditions of this Agreement.
NOW, THEREFORE. in consideration of the foregoing and the mutual
covenants set forth in this Agreement, the parties hereto agree as follows:
1. DEFINITIONS
1.1 "BBN BASIC SERVICES" shall mean the dial-up network services offered
by BBN Planet permitting Customer and third parties authorized by Customer to
access the Network (as defined below), all as more fully described in Exhibit A
hereto.
1.2 "COMMENCEMENT DATE" shall mean the earlier of the date upon which
Customer or a End User first connects to the Network via the BBN Basic Services.
1.3 "NETWORK" shall mean the high-speed dial-up network operated and
maintained by BBN Planet which is designed to provide access to the Internet.
1.4 "OPTIONAL SERVICES" shall mean those additional services provided by
BBN Planet and described in Exhibit A which are intended to assist Customer in
using and administering the BBN Basic Services.
1.5 "BBN SERVICES" shall mean BBN Basic Services, together with any
Optional Services selected by Customer.
1.
2
1.6 "TERM" shall mean the period beginning on the Commencement Date and
extending for a one-year period thereafter.
1.7 "END USER" shall mean (a) any employee of Customer, and/or (b) any
third party which Customer permits to access the Network.
2. BBN PLANET RIGHTS AND RESPONSIBILITIES
2.1 PROVISION OF SERVICES. During the Term, BBN Planet will provide to
Customer the BBN Basic Services and Optional Services as described in EXHIBIT A,
BBN SERVICES attached hereto and incorporated herein by reference, all in
accordance with the terms and conditions set forth in this Agreement.
2.2 BILLING DATA. BBN Planet will transmit (via e-mail or otherwise) to
Customer, generally on a daily basis, the following data:
(a) End User ID;
(b) City the call came to;
(c) Time and date* of initial connect; and
(d) Start time and end time*
*All times in GMT
3. QUALITY COMMITMENT
If at any time Customer is dissatisfied with the quality of BBN
Services, Customer may notify BBN Planet in writing and describe the problem. If
the cause of service quality problem is within BBN Planet's control and service
has not improved to Customer's satisfaction within 30 days of such notice,
Customer may, as its sole and exclusive remedy, terminate this Agreement with no
cancellation penalty, and a pro-rata portion of any pre-paid Service fees
applicable to the terminated BSN Services will be refunded.
Termination under this Section 3 shall not be deemed a termination for
default and, therefore, shall not be subject to the terms of Section 8.4 or 8.6.
4. CUSTOMER RIGHTS AND RESPONSIBILITIES
4.1 THIRD PARTY ACCESS. Subject to the terms and conditions of this
Agreement, Customer shall have the non-exclusive right to provide access
(including the right to sell such access services) to the Network to End Users
in the continental United Stales.
4.2 END USER CONTACT AND BILLING. Customer shall be responsible for all
contacts with End Users, including but not limited to the following:
(a) CONTRACTING/RESULTED FLOWDOWN TERMS. Customer agrees that if
it permits End Users who are not bona fide employees of Customer to access the
Network, it shall
2.
3
do so only pursuant to a written agreement incorporating terms and conditions
substantially similar to those set forth in EXHIBIT B, REQUIRED FLOWDOWN TERMS,
attached hereto and incorporated herein by reference.
(b) ACCOUNTING AND BILLING. Customer understands and agrees that
it is responsible for all billing and collection from the End Users, and that
Customer shall be responsible for paying BBN Planet on a timely basis as
provided in Section 5 below, regardless of whether Customer actually collects
payment from End Users.
(c) AUTHENTICATION AND AUTHORIZATION. Customer shall be
responsible for authenticating and authorizing Network access by End Users to
the Network. Customer agrees to install, operate, and maintain a dedicated
Radius server computer. BBN's Radius server will prompt each End User seeking
Network access for End User's identification and password information, and poll
customer Radius server for access authorization.
(d) COMMUNICATIONS. Customer shall be responsible for handling
all communication to and business relations with End Users related to access to
the Network
4.3 CUSTOMER BUSINESS AND TECHNICAL SUPPORT. Customer shall be
responsible for providing all technical and business support related to Network
access for End Users, including but not limited to responding to inquiries and
questions, hotline support, problem resolution, providing system configuration,
installation and support, as applicable and other such services and shall
maintain an organization which is highly trained and qualified to provide such
support.
4.4 CONTENT RESPONSIBILITY.
(a) BBN PLANET RESPONSIBILITY. Customer acknowledges and agrees
that BBN Planet has no responsibility for the content of transmissions by
Customer and End Users which may pass through the Network.
(b) CUSTOMER RESPONSIBILITY. Customer agrees that it will not
use Services for illegal purposes, to transmit threatening, obscene or harassing
materials, or to interfere or disrupt network End Users, services, or equipment.
Disruptions include, but are not limited to, distribution of chain letters,
propagation of computer worms and viruses, and using the Service to make
unauthorized entry to any other machine accessible via the Network.
4.5 END USERS/MANDATORY FLOWDOWN TERMS. Prior to providing access to the
Network to a End User, Customer shall enter into written agreements with End
Users in which each End User agrees to terms and conditions substantially
similar to those set forth in EXHIBIT B, REQUIRED FLOWDOWN TERMS, attached
hereto and incorporated herein by reference.
4.6 EQUIPMENT AND TELEPHONE SERVICE. Customer is responsible for
obtaining and providing the telephone services and modems necessary to access
the Network and Services. In no event shall BBN be responsible for End User
telephone charges.
4.7 INACTIVITY. Customer shall be responsible for notifying End Users in
writing that they will be automatically disconnected from the Network after five
minutes of inactivity.
3.
4
5. PRICES AND PAYMENT.
5.1 PRICES. In connection with the provision of BBN Services hereunder,
Customer agrees to pay BBN Planet the prices set forth in EXHIBIT C, PRICES,
attached hereto and incorporated herein by reference.
5.2 CUSTOMER COMMITTED HOURS. Customer agrees to commit to the minimum
number of hours of Network Access Service as set forth in Exhibit C. ("Customer
Committed Hours"). Based on the Customer Committed Hours, BBN Planet will
invoice Customer for BBN Basic Services at the hourly rate set forth in Exhibit
C, Section A. 1.
5.3 INVOICES AND PAYMENT. BBN Planet will issue invoices to Customer on
a monthly basis. All payments are due net thirty (30) days from date of invoice.
Late payments will be subject to a late payment charge at a rate of one and
one-half percent (1.5%) per month plus any collection costs, including
reasonable attorneys' fees incurred by BBN Planet, or the maximum amount
permitted by law, whichever is less. In addition, BBN Planet reserves the right
to suspend Services to Customer in the event any invoice remain unpaid thirty
(30) days after the invoice due date.
5.4 TAXES. All prices are exclusive of any federal, state, municipal or
other governmental taxes, duties, sales or use taxes, excise taxes,
telecommunications taxes, or tariffs now or hereinafter imposed excluding any
taxes on BBN Planet's net income. All such charges shall be paid by Customer
unless Customer provides an exemption certificate acceptable to BBN Planet and
the applicable taxation authority
6. CONFIDENTIAL RELATIONSHIP.
6.1 CONFIDENTIAL BUSINESS INFORMATION. This Agreement creates a
relationship of confidence and trust between Customer and BBN Planet with
respect to certain business confidential information (`Information'). Each party
may disclose to the other party certain non-public marketing information,
customer Information, leads and other types of non-technical business
information in performance of this Agreement.
6.2 CONFIDENTIALITY REQUIREMENTS. Neither party shall disclose
information received from the other party to any third party and shall not use
that information except in performance of this Agreement. Upon the request of
the disclosing party, the other party shall return any materials received
containing information of disclosing party, and all copies thereof. Both parties
shall use the same care to prevent disclosure of information of the other party
which it uses to safeguard its own most valuable confidential information and/or
trade secrets, but in no event less than a reasonable degree of care for such
information.
6.3 EXCEPTIONS TO CONFIDENTIALITY REQUIREMENTS. The obligations of the
parties hereunder shall not apply to any information which:
(a) Was in the public domain at the time it was disclosed;
(b) Enters the public domain other than by breach of this
Agreement;
4.
5
(c) Is independently developed by the receiving party without
access to the Information;
(d) Is known at the time of its disclosure to the other party;
or
(e) Is not identified as proprietary information at the time of
its disclosure.
7. WARRANTIES AND LIMITATION OF LIABILITY
7.1 WARRANTY. BBN Planet provides BBN Services hereunder strictly on an
"AS IS" and "AS AVAILABLE" basis without any express guarantee or assurance of
access, quality, reliability or functionality. BBN Planet warrants that it
possesses all necessary rights and corporate authority to provide the BBN
Services as specified in this Agreement and to execute its obligations hereunder
Except as expressly set forth herein, BBN PLANET DISCLAIMS ALL EXPRESS AND
IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. NEITHER BBN PLANET NOR ANY OF ITS SERVICE PROVIDERS,
LICENSORS, EMPLOYEES, OR AGENTS WARRANT THAT THE BBN SERVICES WILL BE
UNINTERRUPTED OR ERROR FREE.
7.2 WARRANTY EXCLUSIONS. BBN Planet does not warrant that the Network
will have the capacity to meet the demand of End Users during specific hours.
BBN Planet will not be liable for any damage that Customer or its End Users may
suffer arising out of use, or inability to use, the BBN Services provided
hereunder. Except for intentional acts by BBN Planet personnel, BBN Planet will
not be liable for unauthorized access to Customer's or End Users' transmission
facilities or premise equipment or for unauthorized access to or alteration,
theft, or destruction of Customer's or End Users' data files, programs,
procedures or information through accident, fraudulent means or devices, or any
other method, regardless of whether such damage occurs as a result of BBN
Planet's negligence.
7.3 LIMITATION OF LIABILITY. NEITHER PARTY SHALL BE LIABLE TO THE OTHER
FOR LOSS OF PROFIT, LOSS OF DATA, LOSS OF BUSINESS, LOSS OF REVENUE, OR FOR ANY
OTHER SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL
BBN PLANET'S LIABILITY HEREUNDER EXCEED ONE HUNDRED THOUSAND DOLLARS ($100,000).
7.4 THIRD PARTY INDEMNIFICATION. Customer agrees that BBN Planet will
not be liable for any claim or demand against BBN Planet by any End Users.
Customer shall defend BBN Planet from any claims of third parties (including but
not limited to Customer's End Users) to the extent such claims arise out of the
provision of BBN Services under this Agreement, and Customer agrees to indemnify
and hold BBN Planet harmless from and against any and all resulting costs,
damages, and liabilities (including attorneys' fees) arising out of such claims;
provided, however, that (a) BBN Planet promptly notifies Customer in writing of
any such claim; (b) Customer has the opportunity to control the defense and all
related settlement negotiations; and (c) BBN Planet reasonably cooperates in the
defense and uses reasonable efforts to furnish all related evidence in its
control.
5.
6
8. TERM AND TERMINATION.
8.1 TERM. The Term of this Agreement shall be one (1) year beginning on
the Commencement Data.
8.2 RENEWAL. This Agreement may be renewed for additional one (1) year
terms upon mutual written agreement of the parties
8.3 DEFAULT BY CUSTOMER. An event of default by Customer shall occur
hereunder if Customer:
(a) Fails to pay any Fees as set forth in this Agreement; and/or
(b) Fails to perform or observe any material covenant,
conditions or agreement to be performed or observed by Customer hereunder or
breaches any material representation or provision contained herein.
8.4 EVENT OF DEFAULT BY BBN PLANET. An event of default by BBN Planet
shall occur hereunder if BBN Planet fails to perform or observe any material
covenant, condition or agreement to be performed or observed by BBN Planet
hereunder or breaches any material representation or provision contained herein.
8.5 OTHER DEFAULTS. It shall be an event of default hereunder if a
judgment or decree is entered against either party approving a petition for
bankruptcy, liquidation, dissolution, composition or similar relief and such
Judgment or decree remains unvacated for sixty (60) days; or immediately if:
(a) either party shall file a voluntary petition in bankruptcy
or any petition or answer seeking and bankruptcy, liquidation, dissolution,
composition or similar relief;
(b) either party shall seek, consent, or acquiesce to the
appointment of a trustee or receiver, or the liquidation of such party's
property; or
(c) either party becomes insolvent or unable to pay its debts as
they become due during the ordinary course of business.
8.6 REMEDIES. Upon an event of default by a party, the other party shall
have the right to terminate this Agreement by giving the defaulting party
written notice of the event of default, specifying the nature of such default.
Terminations shall automatically occur thirty (30) days after the receipt of
such written notice if the event of default is not corrected. The rights and
remedies set forth in this Section 8 relating to termination for breach are in
addition to any other rights or remedies which otherwise might be available in
law or in equity.
8.7 EFFECTS OF TERMINATION.
(a) The provisions of Sections 6, 7 and 9 shall survive any
expiration or termination of this Agreement and shall bind the parties and their
legal representatives, successors, heirs and assigns.
6.
7
(b) Upon any termination or non-renewal of this Agreement,
Customer shall pay BBN all Fees not yet paid but accrued prior to any such
termination or non-renewal.
9. GENERAL PROVISIONS.
9.1 PRESS RELEASES. BBN Planet and Customer agree to mutually review and
approve any press releases or announcements prior to their release with respect
to use of BBN Planet's name, trademarks, or Services being provided by BBN
Planet.
9.2 NO WAIVER. Either party's failure to exercise any right under this
Agreement shall not constitute a waiver of any other terms or conditions of this
Agreement with respect to any other or subsequent breach, nor a waiver by such
party of its right at any time thereafter to require exact and strict compliance
with terms of this Agreement.
9.3 GOVERNING LAW. This Agreement and all attachments, schedules and
exhibits shall be governed and construed in accordance with the laws, statues
and regulations of the Commonwealth of Massachusetts, excluding its choice of
law rules.
9.4 SEVERABILITY. If any provision of this Agreement is declared void,
illegal or unenforceable, the provision shall be deemed amended as necessary to
conform to applicable laws or regulations, or if it cannot be amended without
materially altering the intention of the parties, the remainder of the Agreement
shall continue in full force and effect as if the offending provision were not
contained herein.
9.5 FORCE MAJEURE. If the performance of any obligation is interfered
with by reason of any circumstances beyond the reasonable control of the party
affected, then the party affected shall be excused from such performance to the
extent necessary, provided that the party so affected shall use reasonable
diligent efforts to remove such causes of non-performance.
9.6 HIRING. Customer and BBN Planet agree that during the term of this
Agreement and for one (1) year thereafter they will not, without prior written
consent of the other, employ or offer employment to any employee of the other
who has knowledge or skills relating to the BBN Services provided by BBN Planet
hereunder.
9.7 ASSIGNMENT. Customer may not assign or otherwise transfer its rights
or obligations under this Agreement without BBN Planet's prior consent, which
consent will not be unreasonably denied.
9.8 INDEPENDENT THIRD PARTY. This Agreement creates no relationship of
joint venture, partnership or regency between the parties. Each party agrees and
acknowledges that it is not, and will not hold itself out as, the representative
or agent of the other party for any purpose.
9.9 ENTIRE AGREEMENT. This Agreement constitutes the entire agreement
and understanding between both parties and supersedes all previous proposal,
(both oral and written), negotiations, representations, writings and all other
communications between the parties. This Agreement may not be changed or
modified except by a written signed by the parties.
7.
8
IN WITNESS WHEREOF, the parties hereto execute this Agreement as of the
day and year, first set forth above.
BBN PLANET CORPORATION [CUSTOMER]
By: /s/ X. XXXXXXXXX By: /s/ XXXXX XXXXX
--------------------------------- ---------------------------------
Name: Xxxx Xxxxxxxxx Name: Xxxxx Xxxxx
------------------------------- -------------------------------
Title: Sr. Contract Rep Title: President
------------------------------ ------------------------------
Date: 10/30/96 Date: 10/15/96
------------------------------- -------------------------------
8.
9
EXHIBIT A
BBN PLANET
DIALINX SERVICES
(VERSION 1.0)
1. OVERVIEW
DiaLinx, a nationwide dial-up Internet access service, provides corporation and
organizations with a reliable means to connect branch offices, "telecommuters",
"roadwarriors" and customers to the Internet from any location in the
continental United States.
2. BBN PLANET BASIC SERVICES
2.1 NETWORK ACCESS. BBN Planet will provide Customer with nationwide
dial up access to the Internet through the BBN Planet DialLinx network. Access
is available through local access ports across the continental United States as
well as through 800 service in locations where local dial access is not
available.
2.2 NETWORK OPERATIONS. The BBN Planet Network Operations Center ("NOC")
monitors the DiaLinx network 24 hours per day, 365 days per year. The NOC
performs proactive operations support and troubleshooting of network and service
infrastructure components Including periodic testing of all DiaLinx access
ports.
2.3 SYSTEM SPECIFICATIONS
2.3.1 USER COMPONENT: To facilitate quality service, BBN Planet
has established the following as the minimum standards for desktop, portable, or
laptop computers used by Users when utilizing DiaLinx.
SUPPORTED PLATFORMS:
A. IBM compatible PC
1. Windows 3.1 and greater
2. Windows for Workgroups 3.11
3. Windows 95
B. Apple Macintosh
1. Macintosh System 7,1 or later
2. Mac OS
3. PowerPC
Supported Processor Memory Memory Disk Space
Platforms (Minimum) (Minimum) (Recommended) (Minimum Install)
--------- --------- --------- ------------- -----------------
Windows 3.1+ 486sx 4MB 10MB 12MB
Windows 00 000xx 0XX 10MB 12MB
Macintosh 68030 7MB 10MB 12MB
9.
10
2.3.2 CUSTOMER COMPONENT: BBN Planet requires Customers to manage their
user interface, including registration and termination, and to load valid End
Users on a Customer Radius server. Customer must utilize a RADIUS server
sufficient to communicate the anticipated usage volume to the RADIUS servers
deployed by BBN Planet to accomplish user access authentication. To support the
installation and operation of this servers, DiaLinx will provide one day
training of the customer technical staff at our Columbia, MD facility. Users
should be encouraged to use 14.4 Kbps or faster modems.
3. OPTIONAL SERVICES
Optional Services provided under this Agreement are as follows:
3.1 END USER HELP DESK SERVICES. BBN Planet will provide telephone Help
Desk support to Customer's End Users. This support will be answered in
Customer's name and provide assistance with installation and use of supported
desktop connectivity software, including browser and email. Trouble reporting
and escalation to Customer's support operation and/or BBN Planet network
operations is included.
3.2 CONNECTIVITY SUITE. BBN Planet provides software suites containing
the dial up communications package, TCP/IP stack, SLIP/PPP software, PAP,
Netscape(R) web browser, email and new clients. These suites will be private
labeled with Customer's logo, welcome screen, and other agreed to private
labeling features. BBN Planet can additionally provide services to incorporate
Customer unique software applications with connectivity suites, and to design,
reproduce, package and/or distribute software suites for Customer's end users.
3.3 USENET NEWS AND END USER EMAIL ACCOUNTS. BBN Planet will provide
Usenet News, and Individual email accounts hosted on a standard industry POP3
email server. End Users can store up to 5 Mbytes of mail storage.
3.4 BILLING SERVICES. BBN Planet offers two types of billing services.
BBN Planet will provide sorted and summarized user activity files. These records
will be electronically transferred to Customer on a monthly basis. Subject to
mutual agreement, BBN Planet will also provide direct billing to End User's
major credit card. The credit card is validated when BBN Planet receives
Customer's electronic transmission of a registered End User and his or her card
#/expiration date. Using Customer's pre-set rate structure, each End User's
credit card is "charged" Customer established rates, calculated by BBN Planet,
at the end of the billing cycle. All xxxxxxxx are credited to Customer's credit
card Merchant Account, and any End User credit card problems are reported to
Customer. Electronic files of all monthly xxxxxxxx will be forwarded to
Customer.
10.
11
EXHIBIT B
MANDATORY FLOWDOWN TERMS
PREFACE
This Exhibit B summarizes essential terms to be incorporated into
agreements between Customer and its End Users in accordance with Sections 3.2(a)
and 3.5 of the Agreement. Customer may modify the wording of the essential terms
set forth below, provided, however, that the terms as modified are not
materially different in substance, enforceability, and effect from those terms
set forth below, For purposes of these Mandatory Flowdown Terms, "Network
Services Supplier" shall mean BBN Planet Corporation. Except as otherwise
defined herein, capitalized terms shall have the meeting ascribed in the
attached Agreement.
NO RIGHT OF RESALE
End Users may not resell or redistribute any BBN Services.
CONTENT RESPONSIBILITY
End User acknowledges and agrees that neither Customer nor its Network
Services Supplier is responsible for the content of the transmissions by End
User which may pass through the Network. End User agrees that it will take
reasonable steps to ensure that it will NOT use the BBN Planet Services for
illegal purposes, for transmission of threatening, obscene, or harassing
materials, or to interfere with or disrupt Network End Users, services or
equipment. Disruptions include, but are not limited to, distribution of chain
letters, propagation of computer worms and viruses, and using the Network to
make unauthorized entry to any other machine accessible via the Network.
Violation of the foregoing by Customer or its End Users may result in
termination of Network access rights to the offending party or parties.
WARRANTY AND LIABILITY LIMITATIONS.
Customer does not warrant that the BBN Planet Services will be available
on a specified date or time or that the Network will have the capacity to meet
the demand of End User or its End Users during specific hours. Neither Customer
nor its Network Services Supplier will be liable for any damage that End User or
its End Users may suffer arising out of use, or inability to use, the services
or products provided hereunder. Neither Customer nor its Network Services
Supplier will be liable for unauthorized access to Customer's transmission
facilities or premise equipment or for unauthorized access to or alteration,
theft or destruction of End User's data files, programs, procedures or
information through accident, fraudulent means or devices, or any other method,
regardless of whether such damage occurs as a result of Customer's or its
Network Service Supplier's negligence.
IN NO EVENT WILL CUSTOMER OR ITS NETWORK SERVICES SUPPLIERS BE LIABLE
FOR ANY OTHER DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF
REVENUE OR PROFITS, OR FOR ANY OTHER SPECIAL, INCIDENTAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE USE OF BBN
PLANET SERVICES TO ACCESS THE NETWORK.
11.
12
NETWORK ACCESS AVAILABILITY
Access to the Network cannot be guaranteed to any Customer or End Users.
End Users may be unable to access the Network at any time, and disconnections
from the Network may occur from time to time.
12.
13
EXHIBIT C
PRICES
A. BN Planet Basic Services
1. Network Access Service*
[*] Up to 10,000 hours from Contract Date to 12/31/96
[*]/hour From 1/1/97 - 3/31/97
[*]/hour 40,000 hrs/month 4/1/97 - 8/31/97
[*]/hour 60,000 hrs/month 9/1/97 - 12/1/97
[*]/hour 125,000 hrs/month 12/2/97 - 3/1/98
[*]/hr. 225,000 hrs./month after 3/1/98
800 Service [*]/hour
All End User Network Access Service Connect time is
rounded up to the next highest minute.
B. Optional Services
1. Help Desk [*]/hour
2. Billing
Pre-billing [*]/subscriber/month
Credit Card [*] initial setup
[*] subscriber setup or change
[*] billed user/month
(all credit card company fees not included and are the
responsibility of Customer)
3. Usenet News/End User Mail Accounts
1 - 4,999 accounts [*]/account/month
5,000 - 19,000 account [*]/account/month
20,000 + [*]/account/month
[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS
AMENDED.
13.
14
4. Connectivity Suite (Note: connectivity suite = 3 diskettes)
One-time set up fee [*]
1-500 copies [*]
501-5000 copies [*]
5000+ copies [*]
[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.
14.
15
AMENDMENT NO. 1
DIAL UP NETWORK SERVICES AGREEMENT
This amendment (the "Amendment") to the Dial Up Network Services
Agreement between BBN Planet Corporation and i-Pass Alliance Inc. dated October
15, 1996 (the "Agreement") revises certain terms and conditions in the
Agreement.
The parties agree to amend the Agreement as follows:.
1. Delete Section 1.6 "Term" and substitute the following:
1.6 "Term" shall mean the period beginning on the Commencement Date and
extending until December 31, 1997.
2. Delete Section 5.2 Customer Committed Hours and replace with the following:
5.2 Customer Committed Hours. Customer understands and agrees that
it is obligated to pay for the minimum number of hours of
Network Access Service specified as Customer Committed Hours as
set forth in Exhibit C. Section A.2. Based on the Customer
Committed Hours amount, BBN Planet will invoice Customer for BBN
Basic Services at the hourly rate set forth in Exhibit C,
Section A.1. Customer acknowledges and understands that it is
obligated to pay the full amount due for the Customer Committed
Hours notwithstanding the fact that cumulative actual network
access service connect hours during the Term may be less than
the Customer Committed Hours amount. In such event, Customer
agrees to pay an amount which is the difference between (a) the
total amount due for the Customer Committed Hours at the Local
Access Service rate less (c) the amount due for actual network
Access Service connect hours at the Local Access Service rate.
Such amount is due and payable within thirty days of the last
day of the Term.
3. Delete Section 8.1 Term and replace with the following:
8.1 Term. The Term of this Agreement shall begin on the Commencement
Date and extend until December 31, 1997.
4. Delete Exhibit C. Prices and substitute the revised Exhibit C as set forth in
Attachment No. 1 to this Amendment.
5. Change all references to "BBN Planet Corporation" in the Agreement to "BBN
Planet, a division of BBN Corporation.
6. Other Matters
6.1 BBN Planet Engineering Activities. BBN Planet agrees to carry out
the following engineering activities for the benefit of Customer:
15.
16
6.1.1 BBN Planet agrees to implement additional "redundancy" of
DiaLinx user authentication by adding to BBN Planet's RADIUS
authentication procedure the capability to utilize a second or
backup i-Pass RADIUS Server if Customer's primary RADIUS Server
is unavailable. This capability will be delivered to i-Pass by
4/15/97. Cost: [*]. Until BBN Planet delivers this
"redundancy" capability, BBN Planet and i-Pass will implement a
mutually agreeable interim, low cost solution by 1/31/97.
6.1.2 BBN Planet will identify at the time of user authorization
any user accessing the BBN Planet dial network via the 800
number. BBN Planet will provide a new attribute in the
authentication request packet that will flag the call as an
"800" access call. It will the responsibility of the i-Pass
end-user RADIUS server to use this information in conjunction
with the account name and password to authorize or deny access.
This capability will be delivered to i-Pass by 4/30/97. Cost:
[*]. Until BBN Planet delivers this "800 Identification"
capability, BBN Planet and i-Pass will implement a mutually
agreeable interim, low cost solution by 1/31/97.
6.1.3 i-Pass desires that BBN Planet provide "real-time"
disconnect data for each user. Ascend Communications has advised
BBN Planet that it plans to include an enhancement to track and
pass real-time disconnect data in the next version of the
Ascend software, Version 5.0. BBN Planet will provide the per
user session information in real-time via RADIUS accounting
packets to i-Pass, i-Pass is responsible to modify its RADIUS
servers to support a new accounting server attribute in each
user profile. Expected availability of Ascend software Version
5.0 on our network is April-May `97. BBN Planet will provide the
information on the specification to support this feature to
i-Pass by February 28, 1997. BBN Planet shall have no obligation
to provide "real time" disconnect data in the event that the
next version of Ascend does not include the capability to track
and pass real-time disconnect data as noted above.
6.1.4 BBN Planet and i-Pass agree to limit the number of realms
assigned to i-Pass and to establish a naming convention which
uniquely identifies BBN Planet's customers and i-Pass'
customers. On a reasonable efforts basis, BBN Planet and i- Pass
will implement a mutually agreeable approach for accomplishing
these objectives by 4/1/97. Until this approach is implemented,
BBN Planet will continue to support i-Pass' realm requirements
and its current naming convention.
6.1.5 Consideration. In consideration for BBN Planet's agreement
to undertake the engineering activities as described in
Paragraphs 6.1.1 and 6.1.2 above, Customer agrees to make a
nonrefundable prepayment of [*] (for 6000 hours of Local
Access Service) for the aforementioned engineering activities as
described above (i.e, a total of [*]) which amounts are
due and payable within fifteen days of the completion of each
[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS
AMENDED.
16.
17
activity. These amounts will be credited against amounts due and
payable under Section 5. for BBN Planet Basic Services.
6.2 Dialinx Pricing Assurance. If BBN Planet agrees to provide BBN
Planet Basic Services to one or more of the following competitors of
Customer ("Competitors") at prices (based on substantially similar
Customer Committed Hours, terms and conditions) which are less than
those granted to Customer under this Agreement, BBN Planet will so
advise Customer. BBN Planet may elect, but shall have no obligation, to
offer revised prices to Customer which are comparable to those offered
to a Competitor. In the event that BBN Planet elects not to offer
revised prices to Customer, Customer shall have the right to terminate
this Agreement at its convenience. If Customer elects to so terminate,
Customer's obligation under Section 5.2 Customer Committed Hours (as set
forth in the Agreement as amended) shall expire.
Competitors of Customer are as follows:
[List no more than two companies]: AimQuest, EUnet AimQuest, EUnet
During the Term Customer shall have the right to add up to four additional
companies to the above list upon delivery of written notice to BBN Planet.
6.3 BBN Planet Marketing Support
6.3.1 To facilitate Customer's sales efforts, BBN Planet will
carry out the marketing support activities as described in
Attachment No. 2.
6.3.2 In the event that BBN Planet fails to complete any of the
Marketing Support activities as described in Xxxxxxxxxx Xx. 0,
XXX Xxxxxx will reduce the Customer Committed Hours amount as
set forth in Exhibit C (as revised) by the amount of hours set
listed in Attachment No. 2.
All other terms and conditions in the Agreement remain unchanged.
17.
00
XXX XXXXXX X-XXXX ALLIANCE INC.
A DIVISION OF BBN CORPORATION
By: /s/ XXXX X. XXXXX By: /s/ XXXXX XXXXX
--------------------------------- ---------------------------------
Name: Xxxx X. Xxxxx Name: Xxxxx Xxxxx
------------------------------- -------------------------------
Title: Regional Sales VP Title: President & CEO
------------------------------ ------------------------------
Date: 12/31/96 Date: 12/31/96
------------------------------- -------------------------------
18.
19
ATTACHMENT NO. 1
EXHIBIT C
(REVISED DEC 26, 1996)
PRICES
A. BBN Planet Basic Services
1. Local Access Service
1.1 Up to 10,000 hours through 12./31/96 [ * ]
1.2 January l, 1997 through December 31, 1997. The price for all
Local Access Service is [ * ]/hour except for individual calendar months
in which the actual hours of Local Access Service exceeds the following
amounts in which case the price for all Local Access Service hours
during the month will be as listed.
40,000 to 124,999 hours per month [*]/hour
125,000 to 224,999 hours/month [*]/hour
225,000+ hours/month [*]/hour
1.3 800 Service [*]/hour
All End User Network Access Service Connect time is
rounded up to the next highest minute.
2. Customer Committed Hours 100,000 hours*
*Customer Committed Hours includes End User Access Service Connect time
between January 1, 1997 and December 31, 1997 but excludes all End User
Access Service Connect time before January 1, 1997.
B. Optional Services
In the event that Customer wishes to purchase any Optional Services
during the Term, Customer shall issue a Purchase Order which references
this Agreement, the Optional Services ordered and price.
1. End User Help Desk Service
Basic Service Set Up Fee (One Time) [*]
Help Desk Service [*]/hour
[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.
19.
20
2. Billing
Pre-sorted call records [*]/subscriber/month
Credit Card [*] initial setup
[*] subscriber setup or change
[*] billed subscriber/month
(all credit card company fees not included and are the
responsibility of Customer)
3. Usenet News/End User Mail Accounts
1 - 4,999 accounts [*]/account/month
5,000 - 19,000 account [*]/account/month
20,000 + [*]/account/month
4. Connectivity Suite (Note: connectivity suite = 3 diskettes)
One-time set up fee [*]
1-500 copies [*]/ copy
501-5000 copies [*]/ copy
5000+ copies [*]/copy
[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.
20.
21
ATTACHMENT NO. 2
BBN PLANET MARKETING SUPPORT
A. BBN Planet agrees to provide the following marketing support for the benefit
of Customer:
1. BBN Planet will brief its Regional Sales Directors on the i-Pass
offering within thirty (30) days of the execution of Amendment No. 1. i-Pass
must provide all necessary and appropriate information (subject to BBN Planet
approval) within ten (10) days of execution of Amendment No. 1.
2. BBN Planet will include a description of the i-Pass offering and a
link to the i-Pass World Wide Web site on the BBN Planet iweb site within
forty-five (45) days of receipt by BBN Planet of i-Pass materials which
materials are acceptable to BBN Planet.
3. BBN Planet will permit i-Pass to send one direct mailing to BBN
Planet's ISP customers. This mailing is at i-Pass expense and will be carried
out by a mutually acceptable third party.
4. BBN Planet will provide i-Pass the opportunity to speak at the BBN
Planet national sales meeting in July 1997.
5. BBN Planet will provide the opportunity for i-Pass to distribute
i-Pass literature from BBN Planet's booth at two trade show at which BBN Planet
will feature its Dial Up Network Service prior to June 30, 1997.
B. In the event that BBN Planet fails to perform one or more of the above
mentioned marketing support activities, The Customer Committed Hours amount as
set forth in Exhibit C (as revised) shall be reduced by 2000 hours for each
marketing support activity not performed.
21.
22
ATTACHMENT A
TO THE SETTLEMENT AND RELEASE AGREEMENT
AMENDMENT NO. 2
TO THE
DIAL-UP NETWORK SERVICES AGREEMENT
("DIAL-UP AGREEMENT")
BETWEEN
GTE INTERNETWORKING INCORPORATED (FORMERLY BBN PLANET) ("GTE")
AND
i-PASS ALLIANCE, INC., ("i-PASS")
THIS AMENDMENT #2 to the Dial-Up Network Services Agreement dated October 15th
1996 (referred to as "Dial-Up Agreement"), between GTE INTERNETWORKING
INCORPORATED (formerly BBN Planet) a corporation with principal offices at 000
XxxxxxxxxXxxx Xxxxx, Xxxxxxxxx, Xxxxxxxxxxxxx 00000 ("GTE") and I-PASS ALLIANCE,
INC., a corporation with principal offices 000 Xxxxxx Xxxxxx, Xxxxx 000 Xxxxxxxx
Xxxx, XX 00000, XXX ("i-Pass"), ("Customer")
RECITALS
A. The parties agree to incorporate the following provision into the Dial-Up
Agreement as set forth below:
3.1 Service Level Guarantee. GTE shall provide to i-Pass an overall
dial-up network availability of ninety-eight (98%) percent. Should GTE provide
less than ninety-eight (98%) percent availability, then the percentage
difference between ninety-eight (98%) percent commitment and the actual
availability shall be credited to i-Pass' monthly xxxx provided that i-Pass
exceed a minimum total usage equal to one twelfth (1/12th) of the Yearly
Commitment.
B. The parties agree to modify the following provision of the Dial-Up Agreement
as set forth below.
1.6 Term. Shall mean the period of two (2) years from the effective date
of this agreement.
Exhibit C - "Price". A.1. "Network Access Services"
Yearly Commitment 100,000 hours @ [*] per hour
800/888 Service @ [*] per hour
All End User Network Access Connect time is rounded up to the next
higher minute.
C. The parties agree to change all references to "BBN Planet" in the Dial-Up
Agreement to "GTE Internetworking Incorporated."
D. Except as amended hereby (and by any other Amendments, if applicable), all
other terms and conditions of the Dial-Up Agreement shall remain in full force
and effect.
[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.
25.
23
These terms and conditions have been read, are understood, and are hereby
accepted.
GTE Internetworking Incorporated i-PASS ALLIANCE INC.
By: /s/ XXXXX XXXXXXXXXX By: /s/ X. XXXXXXXX SOLO
--------------------------------- ---------------------------------
Name: Xxxxx Xxxxxxxxxx Name: X. Xxxxxxxx Solo
------------------------------- -------------------------------
Title: Contracts Representive Title: Vice President & CFO
------------------------------ ------------------------------
Date: 3/31/98 Date: 3/31/98
------------------------------- -------------------------------
26.
24
Amendment for
DiaLinx International Services
(rev. June 1999)
This Amendment for DiaLinx International Services ("DLI Amendment")
together with, either: (i) the Service Schedule - DiaLinx Services and Master
Agreement for Internetworking Services, or (ii) the Dial-up Network Services
Agreement, between the parties (the "Agreement") define the terms and conditions
by which GTE Internetworking Incorporated ("we") will provide the customer
listed below ("you") with the services described herein.
(a) Covered Services. We will provide you with the DiaLinx International
Services ("DLI Services") in accordance with the terms of the Agreement as
amended by this DLI Amendment. These DLI Services are designed to allow you to
access the DiaLinx Network via our international points of presence.
(b) Term. The DLI Services represent an enhanced, optional DiaLinx service. The
DLI Services will be offered concurrently with the Basic Services, unless
earlier cancelled by a party.
(c) DLI Pricing - Rate Schedule. The following prices and terms will apply to
access to the DiaLinx and DLI Services:
DiaLinx International: Access to the Network via any DiaLinx
International access number will be charged as follows.
DiaLinx Zone Code Hourly Rate
----------------- -----------
Zone 1 ("UK") [*]
Zone 2 ("Europe") [*]
Zone 3 ("Aus./N.Z.") [*]
Zone 4 ("Mexico") [*]
Zone 5 ("Asia") [*]
A list of dial-in access numbers associated with each DiaLinx
International zone can be found at
xxxx://xxx.xxx.xxx/xxxxxxx/xxxx/xxxxxxx.xxx. GTE Internetworking expects
the DiaLinx Network to change over time in order to meet the changing
needs of our customers. We reserve the right to add to, delete or change
the dial-in access number associated with a specified zone from time to
time. Geographic references are for convenience only; actual access
numbers may vary from geographic boundaries.
We also reserve the right to add additional services and zones to the
foregoing rate schedule as the DiaLinx network develops (e.g. Canadian
800 Service). These additional services and respective prices will be
made available to you on an on-going basis, and will be deemed added to
the foregoing rate schedule upon notice by us to you that they are
available. For an updated list of services, prices, and dial-up access
number associated with each zone, please consult our Web page or contact
your GTE Internetworking representative.
[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS
AMENDED.
29.
25
All Network connect time is rounded up the next highest minute and
billed in one minute increments. Invoices are issued monthly and due net
thirty days. All pricing is listed as U.S. dollars.
(d) CURRENCY AND TAXES. All payments shall be in U.S. Dollars. You are
responsible for the payment of all taxes (including without limitation
applicable VAT or withholding taxes but excluding taxes based solely on our net
income), import duties, or other applicable telecommunications or regulatory
fees (collectively, "Taxes"). You shall not deduct any such Taxes from the
amounts owed to us. In the event you are required to withhold Taxes from any
payment due to us, then the amount of such payment shall be automatically
increased to totally offset such Taxes, so that the amount actually remitted to
us, net of all Taxes, equals the amount invoiced or otherwise due.
(e) COMPLIANCE WITH APPLICABLE EXPORT AND LOCAL LAWS. You agree that you shall
use the DLI Service in full compliance with (i) all applicable export laws
(including without limitation any U.S. export laws) and (ii) local laws and
regulations of the jurisdiction in which the DLI Service is provided, including
without limitation any laws governing the import of the DLI Service, or
governing the access of content which may be available via the DLI Service. We
reserve the right to suspend or terminated the DLI Service (or any portion
thereof) without notice in the event that we believe that your use (or any of
your user's use) of the DLI Service may be in violation of any applicable export
law, local law, regulation, or ordinance. You acknowledge that we have no
control over or liability for the actions of local jurisdictions which may
restrict or block DLI Services.
(f) DISPUTES. Any dispute arising out of or in connection with the DLI Services
in a country other than the United States, shall be referred to and finally
resolved by arbitration in accordance with the Rules of the International
Chamber of Commerce then in force; provided, however, that either party may, at
its sole discretion, seek injunctive relief in the courts of any jurisdiction as
may be necessary and appropriate to protect its proprietary or confidential
information. The language used in the arbitral proceedings, and the governing
language of the Agreement, shall be English. Unless otherwise mutually agreed
upon in writing by the parties, the site of the arbitration shall be Boston,
Massachusetts, U.S.A. Judgment upon the award of the arbitration may be entered
in any court having jurisdiction thereof.
(g) GOVERNING LAW. The governing law in any dispute shall be the substantive law
of the Commonwealth of Massachusetts, U.S.A. without regard to conflicts of law.
The parties expressly agree that the U.N. Convention no Contracts for the
International Sale of Goods shall not apply to the Agreement.
(h) AMENDMENTS; SEVERABILITY. This DLI Amendment may only be modified by a
written amendment duly executed by other parties. If any provision of this DLI
Amendment shall be invalid or enforceable, the remainder of this DLI Amendment
shall not be affected.
Except as expressly modified by this DLI Amendment, all terms and conditions of
the Agreement shall remain in full force and effect. The terms and conditions of
the Agreement (including, but not limited to, any disclaimers and limitations on
liability) will continue to apply to the services described herein. Any terms
defined in the Agreement and not defined in the DLI
30.
26
Amendment shall have the meaning given in the Agreement. In the event of any
conflict between the terms of the Agreement and the terms of this DLI Amendment,
the terms of this DLI Amendment shall control.
Accepted and Agreed to:
--------------------------------------------------------------------------------
Company (Type or Print Full Customer Name): iPass
-------------------------------------
Signature: /s/ Xxxxxxx Xxxxxxxx Date: July 2, '99
---------------------------------- ------------------------
Print Name: Xxxxxxx Xxxxxxxx Title: CEO
--------------------------------- ------------------------
GTE Internetworking Incorporated
Signature: Date:
---------------------------------- ------------------------
Print Name: Title:
--------------------------------- -----------------------
--------------------------------------------------------------------------------
(1) Any payments under this Amendment will be credited under the Master
Agreement.
31.
27
Quotation
DiaLinx Services (Version 2.3)
EXHIBIT C FOR DIALINX SERVICE FOR IPASS
--------------------------------------------------------------------------------
This Exhibit C shall supercede the Exhibit C in the Dial-Up Network Services
Agreement dated December 21, 1998 ("Agreement") and any amendment thereto,
provided, however, that all fees for services delivered prior to the execution
of this revised Exhibit C are still due.
1. Pricing Summary: This section highlights the general elements of pricing
and commitments:
1.1 Network Access. You will be billed for each end user that may access the
GTE Internetworking DiaLinx network ("North American Network") in
accordance with the pricing options set forth herein. You will be
charged for Network Access, which, for each calendar month, shall be the
greater of either (a) Access charges due in accordance with Section 5
"Rates and Charges" or (b) Monthly Customer Commitment as set forth in
Section 2 "Minimum Monthly Commitment".
1.2 Monthly Customer Commitment: In return for volume discounts
(inherent in the prices stated below) you have agreed to use a
minimum dollar volume of network access in each month of the
agreement ("Monthly Customer Commitment"). In the event that
your actual network access charges do not meet the Monthly
Customer Commitment, you will be billed for the applicable
Monthly Customer Commitment (the difference between you actual
network access usage and the Monthly Customer Commitment is the
"Commitment Payment")
1.3 Term Commitment: The aggregate of the Monthly Customer
Commitment is [*] ("Term Commitment"). In the event your
actual network access charges exceeds the Term Commitment all
subsequent Monthly Customer Commitment obligations shall be
suspended.
1.4 If, at the end of each twelve (12) month period, your actual
network access charges exceeds [*] ("Annual Commitment") and you
have paid a Commitment Payment, you will be credited either (a)
the amount Customer has exceeded the Annual Commitment or (b)
the applicable Commitment Payment, whichever is less.
For example:
If Customer's actual network access charges reached [*] in month
12 and during that same period Customer made one Commitment
Payment of [*], then Customer shall be issued a credit equal
to [*]. (Example One)
If Customer's actual network access charges reached [*] in month
12 and Customer had never made a Commitment Payment, then
Customer shall not be issued a credit in this example. (Example
Two)
[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.
32.
28
2. Minimum Customer Commitment. During the Service Period, in return for
discounts inherent in the pricing outlined therein, you have agreed to
use a minimum dollar volume of network access in the amount of
two-hundred-thousand-dollars ([*] per month, after discounts, of
the agreement ("Minimum Customer Commitment"). In the event that Network
access charges do not meet the Minimum Customer Commitment you will be
billed for the difference between the amount actually charged within the
given month and the Minimum Customer Commitment.
3. Commencement Date: The terms and conditions of this Exhibit C shall be
applied to charges assessed in the month of December (1999) if the
Agreement is executed on or before December 17, 1999. In the event this
Agreement is executed after December 15, 1999, the terms and conditions
of this Exhibit C shall be applied to charges assessed in the month of
January (2000).
4. Service Period. The Service Period shall be thirty-six (36) full
calendar months.
5. Rates and Charges: All rates and charges for the services defined in
this Section 5. All network connect time is rounded up to the next
highest minute and billed in one minute increments. Invoices are issued
monthly, and are due net 30 days. All pricing is listed as U.S. dollars.
For a complete listing of the all DiaLinx Access Numbers are associated
rates, a list of all access numbers can be obtained from your local
account representative, or downloaded from the following URL:
xxxx://xxx.xxx.xxx/xxxxxxx/XxxXxxx.xxx.
5.1 North American Per-User Rates: In any month where the number of
Users accessing the DiaLinx Network exceeds the thresholds in
the table below, the applicable Rates for that month will be
reduced to the corresponding Rates.
Per-User Rates are available on a thirty (30) hour plan, based
on the average use of all active users in any given month. For
example: If Customer has 200 users access the DiaLinx Network
the total allowable hours is [*] (or 200 Users x 00 Xxxx Xxxx).
XXXXXX XXXXXX RATE CANADIAN RATE
------------------ -------------
PER PER
PER OVERAGE PER USER OVERAGE USER OVERAGE USER OVERAGE
USER US US US US CANADA CANADA CANADA CANADA ______
ANALOG ANALOG USDN ISDN ____ ANALOG ANALOG ISDN USDN CANADIAN
30 HOUR (PER 30 HOUR (PER US (PER 30 HOUR (PER 30 HOUR 30 HOUR (PER
PLAN HOUR) PLAN HOUR) HOUR) PLAN HOUR) PLAN PLAN HOUR)
# USERS (___) (___) (___) (___) (___) (___) (___) (___) (___) (___)
0-25,000 [*] [*] [*] [*]
25,000+ [*] [*] [*] [*] [*] [*] [*] [*] [*] [*]
50,000+ [*] [*] [*] [*]
100,000+ [*] [*] [*] [*]
[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.
33.
29
5.1.1 Overage Rates: If the average total hours of access by
Users exceed thirty (30) hours/user, then the Rates will
be adjusted upwards by the corresponding rate listed
above for each hour, or partial hour, that the user
exceeds 30 hours/user. (e.g. If the total number of
hours of network access by U.S. Flat Rate Analog Users
divided by the number of such users equals 31.5 hours,
the Base Rate will be adjusted upwards by [*] per Flat
Rate Analog User.)
5.1.2 800/888Charge: In addition to any other applicable
charges under Section 5, you will be charged the 800/888
charge for each hour that an End User accesses the
Network via the 800/888 access number.
5.1.3 ISDN Charge: In addition to any other applicable charges
under Section 5, you will be charged twenty-five percent
(25%) over the published analog prices in Section 5.
Please note that ISDN access will not be consistently
available on an International basis.
5.2 North American Hourly Rates: In any month where the number of
hours accessing the DiaLinx Network exceeds the thresholds in
the table below, the applicable Hourly Rate for that month will
be reduced to the corresponding Hourly Rate.
UNITED STATES RATES CANADIAN RATES
---------------------------------------- -----------------------------
HOURLY 800/888 HOURLY HOURLY 000/000
XX XXXXXX XX XXXXXXXX XXXXXXXX XXXXXX
MONTHLY ANALOG US ISDN (PER HR) ANALOG ISDN (PR. HR)
HOURS (_____) (_____) (_____) (______) (______) (______)
0-300,000 [*] [*] [*] [*] [*] [*]
300,000+ [*] [*] [*] [*]
500,000+ [*] [*] [*] [*]
1,000,000+ [*] [*] [*] [*]
3,000,000+ [*] [*] [*] [*]
5,000,000+ [*] [*] [*] [*]
5.2.1 ISDN: We will provide you with ISDN / PRI (single
channel) service in cities where such service is
available. The cost of this service per hour, according
to the table above, is for a single "B" channel.
Currently, ISDN is not offered on the 800/888 line.
5.2.2 800/888 Charge: In addition to any other applicable
charges under Section 5, you will be charged the 800/888
charge for each hour that an End User accesses the
Network via the 800/888 access number.
5. Spamming: GTE Internetworking reserves the right, at our discretion, to
prohibit incidences of unacceptable use of electronic mail (as defined
in our Acceptable Use
[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.
34.
30
Policy which is available xxxx://xxx.xxx.xxx/xxx/) by restricting all
outbound IP data packets using port 25 to single IP address. This IP
address would be an SMTP mail relay-post office controlled by the
customer.
6. Credit Policy: Our acceptance of the pricing and commitments set forth
in this Quotation is subject to GTE Internetworking's current credit
approval policy. We reserve the right to modify the terms of this
Quotation, require additional assurances, or reject the Quotation
following credit review if terms satisfactory to both parties cannot be
agreed upon.
7. Additional Realms: GTE Internetworking will support five (5) RADIUS
Authentication realms to you. Customers who require additional realms
will be charged a monthly fee of [*] for a block of five (5) additional
realms.
8. Help Desk Support
8.1 Level 1 (End-User) Help Desk Support: Customer shall be
responsible for providing Xxxxx 0 Help Desk Services.
8.2 Level II and III (Network) Support. Every GTE Internetworking
customer is provided with second-level help desk support
designed to work with either your own or out-sourced help desk,
you project administrator or you IS Department. This help desk
is integrate with our Networking Operations center and is the
first point of contract for opening new trouble tickets, getting
updates on existing ones, or simply asking information
questions.
9. Right of First Refusal: Customer will grant GTE a right of first refusal
to match or beat any offer for nationwide flat rate access service in
the United States from another Qualified Vendor before entering into a
contract with the Vendor. A Qualified Vendor shall mean a facilities
based nationwide dial-up Internet Service Provider with at least 300
local dial access number and the services must be substantially similar
in (i) quality and scope, (ii) availability on a geographic basis; and
(iii) commitment levels and remaining term of the Service Period.
Customer may not terminate this Agreement in the event that GTE fails to
meet such offer.
10. The terms and conditions of the attached Service Level Agreement ("SLA")
are made part of and incorporated into this Agreement (Attachment No.
3).
--------------------------------------------------------------------------------
PLEASE SIGN BELOW TO INDICATED YOUR UNDERSTANDING AND ACCEPTANCE OF THE TERMS OF
THIS QUOTATION:
COMPANY (TYPE OR PRINT FULL CUSTOMER NAME):
-------------------------------------
SIGNATURE: /s/ XXXXXXX XXXXXXXX DATE: Dec. 17 1999
------------------------------- -------------------------------
PRINT NAME: Xxxxxxx Xxxxxxxx TITLE: Chairman & CEO
------------------------------- -------------------------------
--------------------------------------------------------------------------------
[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.
35.
31
AMENDMENT NUMBER TWO (2)
TO THE
DIAL UP NETWORK SERVICES AGREEMENT
BETWEEN
GTE INTERNETWORKING INCORPORATED AND I-PASS ALLIANCE, INC.
THIS AMENDMENT NUMBER TWO (2) to the executed Dial Up Network Service Agreement
("Dial Up Agreement") is entered into this 17th day of December, 1999, between
GTE Internetworking, Incorporated ("GTE," "us" "we" or "ours") and i-Pass
Alliance, Inc. ("i-Pass," "customer," "you" or "your").
1) The parties desire to amend the Dial Up Agreement such the following
paragraphs shall read as set forth:
Delete Section
a) Delete Section 1.6 "Term" and substitute the following:
1.6 "TERM" shall mean the period beginning on Commencement Date
and extending until December 31, 2002.
b) Delete Section 1.7 "End User" and substitute the following:
1.7 "END USER" shall mean (a any employee of Customer, and/or (b)
any third party which Customer permits (either directly or
indirectly through subdistributors) to access the Network.
c) Delete Section 4.1 Third Party Access and replace with the
following:
4.1 THIRD PARTY ACCESS. Subject to the terms and conditions of
this Agreement, Customer shall have the non-exclusive right to
provide access (including the right to sell such access
services) to the Network to End Users through one or more
tiers of subdistributors, and to grant the right to its
customers to do the same under circumstances whereby a
contractual obligation exists.
d) Delete Section 4.5 End Users/Mandatory Flowdown Terms and replace
with the following:
4.5 END USERS/MANDATORY FLOWDOWN TERMS. Prior to allowing access
to the Network to an End User, Customer shall enter into
written agreements with End Users or its subdistributors, as
applicable, the terms of such agreements shall require that
each End User agree to terms and conditions substantially
similar to those set forth in Exhibit B, Mandatory Flow Down
Terms, attached hereto and incorporated herein by reference.
1
32
e) Delete Section 8.1 Term and replace with the following:
8.1 TERM. The Term of this Agreement shall begin on the
Commencement Date and extend until December 31, 2002 unless
and until terminated earlier in accordance with this
Agreement.
f) Delete Section 8.6 Remedies and replace with the following:
8.6 REMEDIES. The following remedies shall be incorporated as set
forth below:
8.6.1 This Agreement may not be terminated by either party
prior to the end of the Term except that either party
may terminate this Agreement in the event of default by
the other party by giving the defaulting party written
notice of the event of default, specifying the nature of
such default. Termination shall automatically occur
ninety (90) days after the receipt of such written
notice if the event of default is not corrected. Upon
termination or expiration for any reason, both parties
shall continue to perform all of their obligations under
this Agreement for a phase-out period of ninety (90)
days, and GTE shall cooperate and assist Customer in
phasing out the Service and reasonably assist Customer
in transferring to a new service provider.
8.6.2 We reserve the right, but assume no obligation, to
terminate performance immediately if you are more than
30 days overdue in payments. Additionally, we reserve
the right to terminate performance if you have violated
(a) any laws concerning the transmission of technical
data and/or other regulated material or 9b) our
acceptable use of policy which is attached hereto as
Exhibit D ("Acceptable Use Policy"). Prior to
termination of the Service (or any portion thereof) for
said violation, we shall provide you with written
notification and a ten (10) day cure period from your
receipt of such notification. If the violation has not
been rectified by the end of the third day of the ten
(10) day cure period, we reserve the right to suspend
service for the remainder of the ten (10) day cure
period. If, the violation has not been rectified after
the ten (10) day cure period, we reserve the right to
terminate performance. Notwithstanding the foregoing, if
the violation is of a nature that disrupts the network
in a technical and/or operational manner ("Operational
Violation"), we reserve the right to immediately suspend
or terminate performance; provided however that
performance due to an Operational Violation will be
suspended for no more than 10 days in any three (3)
month period. GTE may modify the Acceptable-Use Policy
only to accommodate (i) the standard business practices
and social policies of the internet community; (ii)
compliance with administrative directives, legal
precedent and/or applicable legislation; or (iii) the
reasonable business and economic concerns of GTE
Internetworking. If, at any time, we change the
Acceptable Use Policy in a material manner which we
attempt to
2
33
enforce against you pursuant to this Agreement, you may
terminate the Service by us with thirty (30) day written
notice of your intent to cancel. Should you terminate Service
under the conditions described herein this Provision 8.6.2,
you will be responsible for fees accrued through the date of
cancellation and will not be subject to an early cancellation
fee.
2) Exhibit B "MANDATORY FLOW DOWN TERMS" shall be replace with the revised
Exhibit B, dated December, 1999.
3) Capitalized terms used and not defined herein shall have the meanings
ascribed thereto in applicable Agreement.
4) Except as amended hereby (and by any other Addendum, if applicable), all
other terms and conditions of the Agreement shall remain in full force and
effect.
These terms and conditions have been read, are understood, and are hereby
accepted.
GTE INTERNETWORKING INCORPORATED i-PASS ALLIANCE INC.
By: /s/ XXXXXXX XXXXX By: /s/ XXXXXX XXXXXXXX
-------------------------------- ------------------------------------
Name: Xxxxxxx Xxxxx Name: Xxxxxx Xxxxxxxx
------------------------------ ----------------------------------
Title: Contract Representative Title: Vice President
----------------------------- ---------------------------------
Date: 12-17-99 Date: 12/17/99
------------------------------ ---------------------------------
[THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK]
3
34
EXHIBIT B
MANDATORY FLOW DOWN TERMS
DECEMBER 1999
PREFACE
This Exhibit B summarizes essential terms to be incorporated into agreements
between Customer and its End Users or its subdistributors, as applicable, in
accordance with Sections 4.2(a) and 4.5 of the Agreement. Customer may modify
the wording of the essential terms set forth below, provided, however, that the
terms as modified are not materially different in substance, enforceability, and
effect from those terms set forth below. For purposes of the Mandatory Flow Down
Terms. "Network Services Supplier" shall mean GTE Internetworking, Incorporated,
successor to the business interest of BBN Planet Corporation.
1) Neither iPass nor its suppliers of network services ("Network Services
Suppliers") exercise and control whatsoever over the content of the information
passing through their systems, and access to the Internet is provided solely on
an "as is" basis. Neither iPass nor its Network Services Suppliers shall be
liable for any consequences suffered by any person as a result of Internet
access including, without limitation, the possibility of contracting computer
viruses and accessing information with offensive, inaccurate, or inappropriate
content. Neither iPass nor its Network Services Suppliers shall be liable for
any damages suffered by any person as a result of obtaining Internet access. You
acknowledge and agree that all End Users must exercise their own due diligence
before relying on any information available on the Internet, and must determine
that they have all necessary rights to copy, publish, or otherwise distribute
any such information available on the Internet under copyright and other
applicable laws.
2) End User agrees that it will take reasonable steps to ensure that it will
NOT use the service for illegal purposes, for transmission of threatening,
obscene, or harassing material, or to interfere with or disrupt Network End
Users, services or equipment. Disruptions include, but are not limited to,
distribution of unsolicited chain letters, propagation of computer worms and
viruses, and using the Network to make unauthorized entry to any other machine
accessible via the Network. Violation of the foregoing may result in termination
or suspension of Network access rights to the offending party or parties.
3) Neither iPass nor its Network Services Suppliers warrant that the Services
will be available on a specified date or time or that the network will have the
capacity to meet your demand during specific hours. You may be unable to access
the network at any time, and disconnection from the network may occur from time
to time. Neither iPass nor its Network Services Suppliers will be liable for
unauthorized access to or alteration, theft or destruction of any data files,
programs, procedures, or information through accident, fraudulent means or
devices, or any other method, regardless of whether such damage occurs as a
result of iPass's or its Network Service Suppliers' negligence.
4) IPASS AND ITS NETWORK SERVICES SUPPLIERS DISCLAIM ALL WARRANTIES AND
CONDITIONS OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT
LIMITATION THE IMPLIED WARRANTIES OF
1
35
TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
NEITHER IPASS NOR ITS NETWORK SERVICES SUPPLIERS SHALL BE LIABLE FOR ANY
THIRD-PARTY NETWORK FAILURE.
5) IN NO EVENT SHALL IPASS OR ITS NETWORK SERVICES SUPPLIERS BE LIABLE FOR
ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR FOR INTERRUPTED
COMMUNICATIONS, LOST DATA OR LOST PROFITS, ARISING OUT OF OR IN CONNECTION WITH
THE SERVICE.
6) iPass and its Network Services Suppliers shall be deemed to be third-party
beneficiaries of this agreement, with the right to enforce the terms of this
agreement.
2
36
EXHIBIT D
GTE INTERNETWORKING INCORPORATED
ACCEPTABLE USE POLICY
Version 1.1
Release Date: February 11, 1998
xxxx://xxx.xxx.xxx/xxx/
I. Introduction and Coverage
II. Compliance
III. Consequences of Non-Compliance
IV. Prohibited Use
V. Legal
VI. Complaints and Contact Information For GTEI (bbnplanet)
VII. Complaints and Contact Information For XXX.XXX
I. INTRODUCTION AND COVERAGE
GENERAL
This Acceptable Use Policy sets forth guidelines for acceptable use of the GTE
Internetworking Network. All users of the GTE Internetworking Network are
required to comply with this policy. Users must also comply with all terms and
conditions of applicable agreements, and with any additional policies that may
be applicable to a specific service offered by GTE Internetworking.
DEFINITIONS
As used in this Acceptable Use Policy, the terms shall have the respective
meanings set forth below:
"GTE" Internetworking" includes, without limitation, GTE Internetworking
Incorporated, GTE Intelligent Network Services Incorporated, BBN Corporation
(successor-in-interest to BBN Planet Corporation and Genuity, Inc.), and any
division, subsidiary, affiliate, or parent corporation of any of the foregoing.
"GTE Internetworking Network" includes, without limitation, GTE
Internetworking's networks, and all systems, services, and products that
utilize, or are utilized in connection with, GTE Internetworking's Networks.
CONFORMANCE WITH POLICIES OF OTHER ISPs
In situations where data communications are carried across networks of other
Internet Service Providers (ISPs), users of the GTE Internetworking Network must
also conform to the applicable acceptable use policies of such other ISPs.
1
37
QUESTIONS, COMMENTS, OR COMPLAINTS
If you are unsure whether any contemplated use or action is permitted, please
send questions or comments to GTE Internetworking at: mailto:xxx@xxxxxxxxx.xxx
Any complaints regarding prohibited use or other abuse of the GTE
Internetworking Network, Including violations of this Acceptable Use Policy,
should be sent to GTE Internetworking at: xxxxx@xxxxxxxxx.xxx.
REVISIONS
GTE Internetworking reserves the right to modify this Acceptable Use Policy at
any time without notice.
II. COMPLIANCE
GENERAL
All users of the GTE Internetworking Network are required to comply with this
Acceptable Use Policy, as well as all applicable laws and regulations.
GOALS
GTE Internetworking seeks to promote a high level of responsible behavior in
connection with the Internet, and has formulated this Acceptable Use Policy to
accomplish the following goals:
o To protect the reputation and resources of GTE Internetworking, its
customers, and the Internet community at large, from irresponsible or
illegal activities.
o To ensure the privacy, security, and reliability of the GTE
Internetworking Network, the network and systems of GTE Internetworking"
customers, and (as much as GTE Internetworking is reasonably able to do
so) the Internet at large.
o To establish guidelines for the acceptable use of the GTE Internetworking
Network.
o To define generally those actions which GTE Internetworking considers
abusive and prohibited.
o To outline procedures for handling and reporting abuse to GTE
Internetworking.
RESPONSIBILITIES
GTE Internetworking provides an unfiltered connection to the Internet. No data,
documents, materials, or information that enters the GTE Internetworking Network
is reviewed before being transmitted to users. Accordingly, GTE Internetworking
neither controls nor accepts responsibility for the content of any
communications that are transmitted or make available to users, regardless of
whether they originated from users of the GTE Internetworking Network. In
addition, GTE Internetworking expressly disclaims any responsibility for the
accuracy or quality
2
38
of information provided by third parties that may be obtained through the use of
the GTE Internetworking Network.
Each user is responsible for complying with this Acceptable Use Policy, and for
providing reasonable assistance to GTE Internetworking in investigating and
resolving issues, problems, and/or complaints arising out of the services
provided to such user.
FILTERS
Filters against particular networks or traffic types are generally available
from a variety of sources. For information about some commercial filters that
are currently available for residential use, see xxxx://xxx.xxx.xxx. In
addition, in certain circumstances and for an applicable fee, GTE
Internetworking may be able to install other filters upon the customer's
request.
CONFIGURATION
All users of the GTE Internetworking Network are responsible for configuring
their own systems to provide the maximum possible accountability. For example,
users should ensure there are clear "path" lines in news headers so that the
originator of a post may be identified. Users should also configure their Mail
Transport Agents (MTA) to authenticate (by look-up or the name or similar
procedures) any system that connects to perform a mail exchange, and should
generally present header data as clearly possible. As another example, users
should maintain logs of dynamically assigned IP addresses.
REPORTING VIOLATIONS
Customers of GTE Internetworking are responsible for immediately reporting to
GTE Internetworking (via e-mail or phone) any network issue which could
compromise the stability, service or security of any use by GTE Internetworking
or its customers of the GTE Internetworking Network.
RESELLERS AND DOWNSTREAM SERVICE PROVIDERS
Some users may be customers of Internet Service Provider (ISPs) that receive
Internet connectivity through GTE Internetworking. Such ISPs (also known as
resellers or downstream service providers) are responsible for informing their
customers of this Acceptable Use Policy and for enforcing its restrictions with
regard to their customers' actions.
Complaints about customers of any such reseller or downstream service provider
shall be forwarded to such reseller or downstream service provider for
resolution. If at time GTE Internetworking determines that such reseller or
downstream service provider is not taking appropriate action in accordance with
this Acceptable use Policy, GTE Internetworking shall work with such reseller or
downstream service provider to review their policies and enforcement procedures.
If the reseller or downstream service provider continues to fail to take
appropriate action, GTE Internetworking will take such further action as it
deems appropriate, up to and including termination proceedings.
3
39
Violations of this Acceptable Use Policy by a customer or end-user of a reseller
or downstream service provider shall be considered violations of this Acceptable
Use Policy by such reseller or downstream service provider.
III. CONSEQUENCES OF NON-COMPLIANCE
Violation of this Acceptable Use Policy is strictly prohibited. In the event of
any actual or potential violation. GTE Internetworking reserved the right to
suspend or terminate either temporarily or permanently, any or all services
provided by GTE Internetworking to block any abusive activity, or to take any
other actions as deemed appropriate by GTE Internetworking in its sole
discretion. Users who violate this Acceptance Use Policy may incur criminal or
civil liability. GTE Internetworking may refer violators to civil or criminal
authorities for prosecution and will cooperate fully with applicable government
authorities in connection with the civil or criminal investigations of
violations.
IV. PROHIBITED USE
The examples of prohibited use set forth below and throughout this Acceptable
Use Policy are non-exclusive, and are provided as guidelines to customers and
other users of the GTE Internetworking Network.
A. ILLEGAL USE
The GTE Internetworking Network may be used only for lawful purposes. The
transmission, distribution, or storage of any information, data, or material in
violation of any applicable law or regulation is prohibited. Without limitation
of the foregoing, it is strictly prohibiting to create, transmit, distribute, or
store any information, data, or material which:
o Infringes any copyright, trademark, trade secret, or other intellectual
property right.
o Is obscene or constitutes child pornography.
o Is libelous, defamatory, hateful, or constitutes and illegal threat or
abuse.
o Violates export control laws or regulations.
o Encourages conduct that would constitute a criminal offense or give rise
to civil liability.
In the event of suspected, alleged, or actual illegal activity, GTE
Internetworking will notify or cooperate with applicable law enforcement
authorities for potential civil or criminal investigation or prosecution.
B. ABUSE
The following general actions are considered "abuse" and are strictly
prohibited:
Any conduct which violates the accepted norms and expectations of the Internet
community at large (whether or not detailed in this Acceptable Use Policy). GTE
Internetworking reserves the
4
40
right, in its sole discretion, to make a determination whether any particular
conduct violates such norms and expectations.
Resale of GTE Internetworking's services or products, unless expressly
authorized in a separate written agreement with GTE Internetworking.
o Any conduct that restricts or inhibits any other user, whether a
customer of GTE Internetworking or a user of any other system or
network, from using or enjoying any of GTE Internetworking's services or
products, as determined by GTE Internetworking in its sole discretion.
o Harassment, whether through language, frequency, or size of messages.
o Creating, forwarding, posting, or distribution of chain messages of any
type (also known as "pyramid" or "Ponzi" schemes).
o Forging of message headers or a sender's identity, or taking any similar
action with the intent of bypassing restrictions or limits on access to
a specific service or site (such as a moderated newsgroup or a site
utilizing filters). This prohibition does not restrict the legitimate
use of aliases or anonymous re-mailers.
o Falsifying identity or contact information (whether given to GTE
Internetworking, to the InterNIC, or put in a message header) to
circumvent this Acceptable Use Policy. This prohibition does not
restrict the legitimate use of aliases or anonymous re-mailers.
o Furnishing false or incorrect data to GTE Internetworking on written or
online applications, contracts, or other materials or formation provided
to GTE Internetworking, including fraudulent use of credit card numbers
or "xxxx to" telephone numbers.
o Attempting to circumvent or alter the processes or procedures to measure
time, bandwidth utilization, or other methods to document use of GTE
Internetworking's products and services.
C. SECURITY
Violations of system or network security are prohibited, and may result in
criminal and civil liability. GTE Internetworking will investigate potential
security violations, and may notify applicable law enforcement agencies if
violations are suspected.
It is strictly prohibited to attempt to circumvent the authentication procedures
or security of any host, network, network component, or account (i.e.,
"cracking") to access data, accounts, or servers which the user is not expressly
permitted or authorized to access. This prohibition applies whether or not the
attempted intrusion is successful, and includes unauthorized probes or scans
performed with the intent to gather information on possible security weaknesses
or exploitable configurations.
Users of the GTE Internetworking Network are responsible for educating
themselves and configuring their systems with at least basic security. Should
systems at a user's site be violated,
5
41
the user is responsible for reporting the violation and then fixing the
exploited system. For instance, should a site be abused to distribute unlicensed
software due to a poorly configured FTP (File Transfer Protocol) Server, the
user is responsible for re-configuring the system to stop the abuse.
Users are prohibited from interfering or attempting to interfere with service to
any other user, host, or network on the Internet ("denial of service attacks").
Examples of such prohibited activity include without limitation (a) sending
massive quantities of data (i.e., "flooding" with ICMP, SMTP, or any other type
of traffic that exceeds accepted norms of size and/or frequency) with the intent
of filling circuits, overloading systems, and/or crashing hosts, (b) attempting
to attack or disable any user, host, or site, or (c) using, distributing, or
propagating any type of program, script, or command designed to interfere with
the use, functionality, or connectivity of any Internet user, host, system, or
site (for example, by propagating messages, via e-mail, ______ posting, or
otherwise, that contain computer worms, viruses, control characters or Trojan
horses).
Users are prohibited from intentionally or negligently injecting false data into
the Internet, for instance in the form of bad routing information (including but
not limited to the announcing of networks owned by someone else or reserved by
the Internet Assigned Numbers Authority) or incorrect DNS information.
D. E-MAIL
User are prohibited from engaging in improper use or distribution of electronic
mail ("e-mail") over the Internet. Without limitation of the foregoing, it is
strictly prohibited to engage in any of the following activities:
o Sending unsolicited bulk e-mail ("UBE", or "spamming"). This includes, but
is not limited to, the distribution of UBE for commercial, informational,
advertising, political, or religious purposes.
o Setting up "mailback" or "drop box" addresses in order to receive
responses from UBE, either directly by the user or by a third party on
behalf of the user.
o Using a mail transport agent (MTA) outside of a user's own site to relay
mail (unless a user has received express permission to do so). Even if
permission has been received, users are prohibited from forging their
identities to make it appear as though the e-mail sourced from the relay.
o Sending UBE, or posting news, to advertise or promote resources whose
connectivity depends in any way on the GTE Internetworking Network,
regardless of whether such UBE or news posting is made using the GTE
Internetworking Network. For example, using another ISP's services to send
UBE which advertises a web page hosted by or via the GTE Internetworking
Network is prohibited.
o Hiring or using any third party service for the purpose of distributing
UBE or excessively "multi-posting" or "cross-posting" any ______ posting
in the name of a user. Users will be
6
42
held responsible for the actions of any third party agent that acts on
behalf of or for the benefit of the user, and such users shall be held
directly accountable for any violations of this Acceptable User Policy by
such third party agent.
o Bulk e-mail may be sent only to recipients who have expressly requested
receipt of such e-mail. Users that send solicited bulk e-mail are required
to maintain records of all bulk e-mail subscription requests, and to
provide GTE Internetworking with such records upon request of GTE
Internetworking, to enable GTE Internetworking to investigate complaints
from third parties. The sender of any solicited bulk e-mail shall, upon
the request of a recipient, immediately remove such recipient from all
applicable mailing lists and refrain from further transmissions of e-mail
to such recipient.
o Use of any auto-responder messages, mailing lists, or any other programs
or scripts run by a user to handle or re-distribute e-mail is the sole
responsibility of the user, and shall be operated in a reasonable manner.
This responsibility includes, but is not limited to, maintaining
up-to-date mailing lists to minimize mail bouncing and to facilitate the
processing of removal requests, configuring auto-responders so that they
do not create mail loops, and the prompt handling of any complaints
regarding UBE re-distributed through a mailing list onsite.
E. UNSENET (ALSO KNOWN AS NETNEWS OR NEWSGROUPS)
GTE Internetworking recommends that users not post to any newsgroup until they
have familiarized themselves with the subjects, established guidelines, and
restrictions of such newsgroup. All Usenet guidelines and restrictions are
incorporated herein by reference, and users of the GTE Internetworking Network
agree to adhere to such guidelines unconditionally.
Without limitation of the foregoing, it is strictly prohibited to engage in any
of the following activities:
o Making any posting for commercial purposes (including without limitation
the pointing to specific URLs for commercial purposes), except where such
postings are expressly permitted under the charter and/or Frequently Asked
Questions (FAQ) of an applicable newsgroup.
o Posting binary files to newsgroups whose charter or name does not include
allowances for such files.
o Posting via GTE Internetworking's newsfeed any solicitation for mailback
to an e-mail address (including addresses of non-GTE Internetworking
users) networks with the intention of bypassing this Acceptable Use
Policy.
o Canceling newsgroup posting other than their own, or using auto-responders
or cancel-bots (or similar automated or manual routines) which generate
excessive network traffic or disrupt Usenet newsgroup/e-mail use by others
(except in cases of official newsgroup moderators performing their
duties).
7
43
o Engaging in "Excessive Cross-Posting" (ECP) or "Excessive Multi-Posting"
(EMP) or "Usenet spam" (no matter what the content might be) as defined by
the Internet community and expressed in the news.admin.net-abuse."
Newsgroups and FAQs.
o Disrupting newsgroups with materials, postings, or activities that are (as
determined by GTE Internetworking in its sole discretion) frivolous,
unlawful, obscene, threatening, abusive, libelous, hateful, excessive, or
repetitious, unless such materials or activities are expressly allowed or
encouraged under the newsgroup's name, FAQ, or charter.
o Using filtering messages (e.g., NoCoM) in an intrusive manner, or at other
than the user's server level. Generally, filtering messages are considered
normal Usenet traffic and are treated as such by GTE Internetworking.
Complaints regarding filter use or abuse should be directed either to the
source generating them or the sites utilizing them.
o Performing any authorized creation, cancellation, or removal of
newsgroups.
The legitimacy of a given post or cancellation is determined by the official
newsgroup or mailing-list moderator. Therefore, GTE Internetworking defers to
their judgment on these issues. If no such official entity exists, it is at GTE
Internetworking's discretion to determine whether any post or cancellation is
complaint with this Acceptable Use Policy and Internet community standards for
that newsgroup.
F. WORLD WIDE WEB
GTE Internetworking strictly prohibits users from engaging in any of the
following web-related activities:
o The exploitation or attempted exploitation of any scripts presented on web
pages (e.g., forms for answering questions or for entering data).
o Excessive use of bandwidth by utilizing programs, scripts, or commands to
abuse a web site (for example, by connecting for an excessive amount of
time, repeatedly engaging site-local scripts, or related behavior).
o "Walking" a database for the purpose of collecting data contained therein
(whether or not this behavior requires that the reader of the page must
knowingly ignore files such as "robot.txt" which is designed to guide
cataloguing robots/programs).
o Operating a robot on a site's page after the site has asked that the
behavior cease.
o Configuring a web page to act maliciously against users that visit that
web page.
8
44
V. LEGAL
ADDITIONAL TERMS AND CONDITIONS
The use of the GTE Internetworking Network by a customer of GTE Internetworking
is subject to the terms and conditions of any agreements entered into by such
customer with GTE Internetworking. This Acceptable Use Policy is incorporated
into such agreements by reference.
LIMITATION OF LIABILITY
GTE INTERNETWORKING SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF
PROFITS, LOSS OR BUSINESS OR BUSINESS OPPORTUNITY, LOSS OF USE, ETC., EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. GTE INTERNETWORKING SHALL NOT BE
LIABLE FOR ANY DIRECT OR ACTUAL DAMAGES, EXCEPT TO THE EXTENT SPECIFIED IN A
WRITTEN OR ELECTRONIC AGREEMENT ENTERED INTO BETWEEN GTE INTERNETWORKING AND ITS
CUSTOMER.
GTE INTERNETWORKING MAKES NO WARRANTIES OR REPRESENTATIONS HEREIN, EITHER
EXPRESS OR IMPLIED, CONCERNING THE GTE INTERNETWORKING NETWORK, AND EXPRESSINGLY
DISCLAIMS WARRANTIES OF FITNESS FOR A PARTICULAR USE OR PURPOSE THE WARRANTY OF
MERCHATABILITY OR ANY OTHER WARRANTY IMPLIED BY LAW.
VI. COMPLAINTS AND CONTACT INFORMATION FOR GTE (BBNPLANET) CUSTOMERS
Any complaints regarding prohibited use or other abuse of the GTE
Internetworking Network, including violations of this Acceptable Use Policy,
should be sent via e-mail to GTE Internetworking at: xxxxx@xxxxxxxxx.xxx. Please
include all applicable information that will assist GTE Internetworking in
investigating the complaint, including all applicable headlines of forwarded
messages.
Sites experiencing live attacks from GTE Internetworking customers should call
into our Customer Care Center (telephone 000-000-0000) to submit a complaint as
quickly as possible. Describe the urgency of the situation should you need
immediate attention.
If you are unsure whether any contemplated use or action is permitted, please
send questions or comments to GTE Internetworking at: xxx@xxxxxxxxx.xxx.
9
45
For further information about this Acceptable Use Policy, please contact GTE
Internetworking at:
GTE Internetworking
000 Xxxxxxxxx Xxxx Xxxxx
Xxxxxxxxx, XX 00000
Attention: Network Operations Center - Internet Security Officer
Telephone: 0-000-000-0000 or 0-000-000-0000
xxxx://xxx.xxx.xxx
xxxxx@xxxxxxxxx.xxx - Reports of Network Abuse or Complaints about Unsolicited
Commercial E-mail/Mass E-mail
xxx@xxxxxxxxx.xxx - Operational Issues and Requests
Information Request Form - Sales Inquiries
VII. COMPLAINTS AND CONTACT INFORMATION FOR XXX.XXX CUSTOMERS
Any complaints regarding prohibited use or other abuse of the GTE
Internetworking Network, including violations of this Acceptable Use Policy,
should be sent via e-mail to GTE Internetworking at: xxxxx@xxx.xxx. Please
include all applicable information that will assist GTE Internetworking in
investigating the complaint, including all applicable headlines of forwarded
messages.
Sites experiencing live attacks from GTE Internetworking customers should call
into our Customer Care Center (telephone 000-000-0000) to submit a complaint as
quickly as possible. Describe the urgency of the situation should you need
immediate attention.
If you are unsure whether any contemplated use or action is permitted, please
send questions or comments to GTE Internetworking at:
xxxxx@xxx.xxx
For further information about this Acceptable Use Policy, please contact GTE
Internetworking at:
GTE Internetworking
X.X. Xxx 000000
Xxxxxx, XX 00000-0000
Attention: Electronic Abuse - Messaging Services
xxxx://xxx.xxx.xxx
xxxxx@xxx.xxx - Reports of Network Abuse or Complaints about Unsolicited
Commercial E-mail/Mass E-mail and News abuse.
10
46
xxxxxxxx@xxx.xxx - Reports of hacking, suspected criminal activity, child
pornography, copyright infringements, electronic harassment.
xxxxxxxxxx@xxx.xxx - Operational Issues and Requests
xxxxx@xxx.xxx - Sales Information
11
