OrecX Customer Care AgreementCustomer Care Agreement • January 3rd, 2012
Contract Type FiledJanuary 3rd, 2012All support packages include software upgrades, maintenance & support in line with severity level. Response Times are related to the clients coverage hours (standard, customized or 24-hour)
OrecX Customer Care AgreementCustomer Care Agreement • February 15th, 2011
Contract Type FiledFebruary 15th, 2011All support packages include software upgrades, maintenance & support in line with severity level. Response Times are related to the clients coverage hours (standard, customized or 24-hour)