COM Agreement Appendix 10 Service Level Agreement (SLA)Com Agreement • October 2nd, 2005
Contract Type FiledOctober 2nd, 2005VeriSign, Inc. ("VNDS") strives to provide a world-class level of service to its customers. This Service Level Agreement provides metrics and remedies to measure performance of the .com TLD registry operated by VNDS and to provide accredited and licensed Registrars with credits for certain substandard performance by VNDS.