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21 similar General Terms of Agreement contracts
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • March 8th, 2024
CONTENTS Paras Page 1. Introduction 4 ▪ Development of the GTA 1.2 ▪ Recovery prospects 1.3 ▪ Bilateral changes 1.4 ▪ Status of the GTA 1.5 ▪ Subscriptions and audits 1.6 2. GTA Administration arrangements 5 ▪ Vehicle delivery 2.1 ▪ GTA website 2.2 ▪ Paragraph deleted 1.1.2013 2.3 ▪ Nominated contact points 2.4 ▪ Responsibility for operation and working of the GTA 2.5 ▪ Dispute resolution facility 2.7 ▪ Future changes to the GTA 2.8 ▪ Annual review of settlement rates 2.8 ▪ Challenges to Chairman decisions 2.9 ▪ Applicable legislation and advice 2.10 ▪ Audits 2.11 ▪ Conduct of audits▪ Audit focus▪ Applying for an Applicant Audit▪ Status of application for Applicant Audit▪ Audit Requirements▪ Pre-audit screening and referral for audit▪ Refusal to refer for audit▪ Subscriber Audits▪ Audit outcome▪ Audit fees▪ Un-subscribing from GTA 2.122.132.142.152.162.172.182.192.202.212.22 3. Acceptance of customers under the GTA 13 ▪ First to a customer defi
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • December 16th, 2022
CONTENTS Paras Page 1. Introduction 4 ▪ Development of the GTA 1.2 ▪ Recovery prospects 1.3 ▪ Bilateral changes 1.4 ▪ Status of the GTA 1.5 ▪ Subscriptions and audits 1.6 2. GTA Administration arrangements 5 ▪ Vehicle delivery 2.1 ▪ GTA website 2.2 ▪ Paragraph deleted 1.1.2013 2.3 ▪ Nominated contact points 2.4 ▪ Responsibility for operation and working of the GTA 2.5 ▪ Dispute resolution facility 2.7 ▪ Future changes to the GTA 2.8 ▪ Annual review of settlement rates 2.8 ▪ Challenges to Chairman decisions 2.9 ▪ Applicable legislation and advice 2.10 ▪ Audits 2.11 ▪ Conduct of audits▪ Audit focus▪ Applying for an Applicant Audit▪ Status of application for Applicant Audit▪ Audit Requirements▪ Pre-audit screening and referral for audit▪ Refusal to refer for audit▪ Subscriber Audits▪ Audit outcome▪ Audit fees▪ Un-subscribing from GTA 2.122.132.142.152.162.172.182.192.202.212.22 3. Acceptance of customers under the GTA 13 ▪ First to a customer defi
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • April 23rd, 2021
CONTENTS Paras Page 1. Introduction 4 Development of the GTA 1.2 Recovery prospects 1.3 Bilateral changes 1.4 Status of the GTA 1.5 Subscriptions and audits 1.6 2. GTA Administration arrangements 5 Vehicle delivery 2.1 GTA website 2.2 Paragraph deleted 1.1.2013 2.3 Nominated contact points 2.4 Responsibility for operation and working of the GTA 2.5 Dispute resolution facility 2.7 Future changes to the GTA 2.8 Annual review of settlement rates 2.8 Challenges to Chairman decisions 2.9 Applicable legislation and advice 2.10 Audits 2.11 Applications to subscribe to the GTA 2.12 3. Acceptance of customers under the GTA 11 First to a customer definition 3.1 Insurer first to the customer 3.4 Intervention settlement rates or customer unwilling to accept insurer offer 3.6 Insurer believes they are first to customer 3.6 4. Information requirements for new business and monitoring arrangements 12
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • August 11th, 2020
CONTENTS Paras Page 1. Introduction 4 ▪ Development of the GTA 1.2 ▪ Recovery prospects 1.3 ▪ Bilateral changes 1.4 ▪ Status of the GTA 1.5 ▪ Subscriptions and audits 1.6 2. GTA Administration arrangements 5 ▪ Vehicle delivery 2.1 ▪ GTA website 2.2 ▪ Paragraph deleted 1.1.2013 2.3 ▪ Nominated contact points 2.4 ▪ Responsibility for operation and working of the GTA 2.5 ▪ Dispute resolution facility 2.7 ▪ Future changes to the GTA 2.8 ▪ Annual review of settlement rates 2.8 ▪ Challenges to Chairman decisions 2.9 ▪ Applicable legislation and advice 2.10 ▪ Audits 2.11 ▪ Applications to subscribe to the GTA 2.12 3. Acceptance of customers under the GTA 11 ▪ First to a customer definition 3.1 ▪ Insurer first to the customer 3.4 ▪ Intervention settlement rates or customer unwilling to accept insurer offer 3.6 ▪ Insurer believes they are first to customer 3.6 4. Information requirements for new business and monitoring arrangements 12 ▪ New Cl
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • May 9th, 2020
CONTENTS Paras Page 1. Introduction 4 ▪ Development of the GTA 1.2 ▪ Recovery prospects 1.3 ▪ Bilateral changes 1.4 ▪ Status of the GTA 1.5 ▪ Subscriptions and audits 1.6 2. GTA Administration arrangements 5 ▪ Vehicle delivery 2.1 ▪ GTA website 2.2 ▪ Paragraph deleted 1.1.2013 2.3 ▪ Nominated contact points 2.4 ▪ Responsibility for operation and working of the GTA 2.5 ▪ Dispute resolution facility 2.7 ▪ Future changes to the GTA 2.8 ▪ Annual review of settlement rates 2.8 ▪ Challenges to Chairman decisions 2.9 ▪ Applicable legislation and advice 2.10 ▪ Audits 2.11 ▪ Applications to subscribe to the GTA 2.12 3. Acceptance of customers under the GTA 11 ▪ First to a customer definition 3.1 ▪ Insurer first to the customer 3.4 ▪ Intervention settlement rates or customer unwilling to accept insurer offer 3.6 ▪ Insurer believes they are first to customer 3.6 4. Information requirements for new business and monitoring arrangements 12 ▪ New Cl
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • May 4th, 2020
CONTENTS Paras Page 1. Introduction 4 ▪ Development of the GTA 1.2 ▪ Recovery prospects 1.3 ▪ Bilateral changes 1.4 ▪ Status of the GTA 1.5 ▪ Subscriptions and audits 1.6 2. GTA Administration arrangements 5 ▪ Vehicle delivery 2.1 ▪ GTA website 2.2 ▪ Paragraph deleted 1.1.2013 2.3 ▪ Nominated contact points 2.4 ▪ Responsibility for operation and working of the GTA 2.5 ▪ Dispute resolution facility 2.7 ▪ Future changes to the GTA 2.8 ▪ Annual review of settlement rates 2.8 ▪ Challenges to Chairman decisions 2.9 ▪ Applicable legislation and advice 2.10 ▪ Audits 2.11 ▪ Applications to subscribe to the GTA 2.12 3. Acceptance of customers under the GTA 11 ▪ First to a customer definition 3.1 ▪ Insurer first to the customer 3.4 ▪ Intervention settlement rates or customer unwilling to accept insurer offer 3.6 ▪ Insurer believes they are first to customer 3.6 4. Information requirements for new business and monitoring arrangements 12 ▪ New Cl
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • May 4th, 2020
CONTENTS Paras Page 1. Introduction 4 ▪ Development of the GTA 1.2 ▪ Recovery prospects 1.3 ▪ Bilateral changes 1.4 ▪ Status of the GTA 1.5 ▪ Subscriptions and audits 1.6 2. GTA Administration arrangements 5 ▪ Vehicle delivery 2.1 ▪ GTA website 2.2 ▪ Paragraph deleted 1.1.2013 2.3 ▪ Nominated contact points 2.4 ▪ Responsibility for operation and working of the GTA 2.5 ▪ Dispute resolution facility 2.7 ▪ Future changes to the GTA 2.8 ▪ Annual review of settlement rates 2.8 ▪ Challenges to Chairman decisions 2.9 ▪ Applicable legislation and advice 2.10 ▪ Audits 2.11 ▪ Applications to subscribe to the GTA 2.12 3. Acceptance of customers under the GTA 11 ▪ First to a customer definition 3.1 ▪ Insurer first to the customer 3.4 ▪ Intervention settlement rates or customer unwilling to accept insurer offer 3.6 ▪ Insurer believes they are first to customer 3.6 4. Information requirements for new business and monitoring arrangements 12 ▪ New Cl
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERS (Insurers) AND CREDIT HIRE ORGANISATIONS (CHOs) For further information or enquiries: http://apps.abi.org.uk/tphire or motor@abi.org.uk GTA Technical Committee 1st July 2019General Terms of Agreement • January 31st, 2020
The 29th May 2012 version of the GTA has been developed by representatives of insurers and CHOs appointed through their respective trade associations and by reference to all GTA subscribers, as a working agreement between subscribers. The 1st May 2016 version of the GTA has been developed to reflect changes to the payment terms and period during which GTA rates apply.
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERS (Insurers) AND CREDIT HIRE ORGANISATIONS (CHOs) For further information or enquiries: http://apps.abi.org.uk/tphire or motor@abi.org.uk GTA Technical Committee 1st July 2019General Terms of Agreement • November 13th, 2019
The 29th May 2012 version of the GTA has been developed by representatives of insurers and CHOs appointed through their respective trade associations and by reference to all GTA subscribers, as a working agreement between subscribers. The 1st May 2016 version of the GTA has been developed to reflect changes to the payment terms and period during which GTA rates apply.
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERS (Insurers) AND CREDIT HIRE ORGANISATIONS (CHOs) For further information or enquiries: http://apps.abi.org.uk/tphire or motor@abi.org.uk GTA Technical Committee 1st July 2019General Terms of Agreement • June 11th, 2019
The 29th May 2012 version of the GTA has been developed by representatives of insurers and CHOs appointed through their respective trade associations and by reference to all GTA subscribers, as a working agreement between subscribers. The 1st May 2016 version of the GTA has been developed to reflect changes to the payment terms and period during which GTA rates apply.
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • October 16th, 2018
CONTENTS Paras Page 1. Introduction 4 ▪ Development of the GTA 1.2 ▪ Recovery prospects 1.3 ▪ Bilateral changes 1.4 ▪ Status of the GTA 1.5 ▪ Subscriptions and audits 1.6 2. GTA Administration arrangements 5 ▪ Vehicle delivery 2.1 ▪ GTA website 2.2 ▪ Paragraph deleted 1.1.2013 2.3 ▪ Nominated contact points 2.4 ▪ Responsibility for operation and working of the GTA 2.5 ▪ Dispute resolution facility 2.7 ▪ Future changes to the GTA 2.8 ▪ Annual review of settlement rates 2.8 ▪ Challenges to Chairman decisions 2.9 ▪ Applicable legislation and advice 2.10 ▪ Audits 2.11 ▪ Applications to subscribe to the GTA 2.12 3. Acceptance of customers under the GTA 11 ▪ First to a customer definition 3.1 ▪ Insurer first to the customer 3.4 ▪ Intervention settlement rates or customer unwilling to accept insurer offer 3.6 ▪ Insurer believes they are first to customer 3.6 4. Information requirements for new business and monitoring arrangements 12 ▪ New Cl
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • October 16th, 2018
CONTENTS Paras Page 1. Introduction 4 ▪ Development of the GTA 1.2 ▪ Recovery prospects 1.3 ▪ Bilateral changes 1.4 ▪ Status of the GTA 1.5 ▪ Subscriptions and audits 1.6 2. GTA Administration arrangements 5 ▪ Vehicle delivery 2.1 ▪ GTA website 2.2 ▪ Second tier 2.3 ▪ Nominated contact points 2.4 ▪ Responsibility for operation and working of the GTA 2.5 ▪ Dispute resolution facility 2.7 ▪ Future changes to the GTA 2.8 ▪ Annual review of settlement rates 2.8 ▪ Challenges to Chairman decisions 2.9 ▪ Applicable legislation and advice 2.10 ▪ Audits 2.11 ▪ Applications to subscribe to the GTA 2.12 3. Acceptance of customers under the GTA 11 ▪ First to a customer definition 3.1 ▪ Insurer first to the customer 3.4 ▪ Intervention settlement rates or customer unwilling to accept insurer offer 3.6 ▪ Insurer believes they are first to customer 3.6 4. Information requirements for new business and monitoring arrangements 12 ▪ New Claim Advice Form
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • October 16th, 2018
CONTENTS Paras Page 1. Introduction 4 ▪ Development of the GTA 1.2 ▪ Recovery prospects 1.3 ▪ Bilateral changes 1.4 ▪ Status of the GTA 1.5 2. GTA Administration arrangements 4 ▪ Vehicle delivery 2.1 ▪ GTA website 2.2 ▪ Second tier 2.3 ▪ Nominated contact points 2.4 ▪ Responsibility for operation and working of the GTA 2.5 ▪ Dispute resolution facility 2.7 ▪ Future changes to the GTA 2.8 ▪ Annual review of settlement rates 2.8 ▪ Challenges to Chairman decisions 2.9 ▪ Applicable legislation and advice 2.10 ▪ Audits 2.11 ▪ Applications to subscribe to the GTA 2.12 3. Acceptance of customers under the GTA 11 ▪ First to a customer definition 3.1 ▪ Insurer first to the customer 3.4 ▪ Intervention settlement rates or customer unwilling to accept insurer offer 3.6 ▪ Insurer believes they are first to customer 3.6 4. Information requirements for new business and monitoring arrangements 14 ▪ New Claim Advice Form 4.1 ▪ Insurer response to New
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • October 16th, 2018
CONTENTS Paras Page 1. Introduction 4 ▪ Development of the GTA 1.2 ▪ Recovery prospects 1.3 ▪ Bilateral changes 1.4 ▪ Status of the GTA 1.5 2. GTA Administration arrangements 4 ▪ Vehicle delivery 2.1 ▪ GTA website 2.2 ▪ Second tier 2.3 ▪ Nominated contact points 2.4 ▪ Responsibility for operation and working of the GTA 2.5 ▪ Dispute resolution facility 2.7 ▪ Future changes to the GTA 2.8 ▪ Annual review of settlement rates 2.8 ▪ Challenges to Chairman decisions 2.9 ▪ Applicable legislation and advice 2.10 ▪ Audits 2.11 ▪ Applications to subscribe to the GTA 2.12 3. Acceptance of customers under the GTA 11 ▪ First to a customer definition 3.1 ▪ Insurer first to the customer 3.4 ▪ Intervention settlement rates or customer unwilling to accept insurer offer 3.6 ▪ Insurer believes they are first to customer 3.6 4. Information requirements for new business and monitoring arrangements 14 ▪ New Claim Advice Form 4.1 ▪ Insurer response to New
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • October 16th, 2018
CONTENTS Paras Page 1. Introduction 4 ▪ Development of the GTA 1.2 ▪ Recovery prospects 1.3 ▪ Bilateral changes 1.4 ▪ Status of the GTA 1.5 ▪ Subscriptions and audits 1.6 2. GTA Administration arrangements 5 ▪ Vehicle delivery 2.1 ▪ GTA website 2.2 ▪ Second tier 2.3 ▪ Nominated contact points 2.4 ▪ Responsibility for operation and working of the GTA 2.5 ▪ Dispute resolution facility 2.7 ▪ Future changes to the GTA 2.8 ▪ Annual review of settlement rates 2.8 ▪ Challenges to Chairman decisions 2.9 ▪ Applicable legislation and advice 2.10 ▪ Audits 2.11 ▪ Applications to subscribe to the GTA 2.12 3. Acceptance of customers under the GTA 11 ▪ First to a customer definition 3.1 ▪ Insurer first to the customer 3.4 ▪ Intervention settlement rates or customer unwilling to accept insurer offer 3.6 ▪ Insurer believes they are first to customer 3.6 4. Information requirements for new business and monitoring arrangements 12 ▪ New Claim Advice Form
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • October 16th, 2018
CONTENTS Paras Page 1. Introduction 4 ▪ Development of the GTA 1.2 ▪ Recovery prospects 1.3 ▪ Bilateral changes 1.4 ▪ Status of the GTA 1.5 ▪ Subscriptions and audits 1.6 2. GTA Administration arrangements 5 ▪ Vehicle delivery 2.1 ▪ GTA website 2.2 ▪ Second tier 2.3 ▪ Nominated contact points 2.4 ▪ Responsibility for operation and working of the GTA 2.5 ▪ Dispute resolution facility 2.7 ▪ Future changes to the GTA 2.8 ▪ Annual review of settlement rates 2.8 ▪ Challenges to Chairman decisions 2.9 ▪ Applicable legislation and advice 2.10 ▪ Audits 2.11 ▪ Applications to subscribe to the GTA 2.12 3. Acceptance of customers under the GTA 11 ▪ First to a customer definition 3.1 ▪ Insurer first to the customer 3.4 ▪ Intervention settlement rates or customer unwilling to accept insurer offer 3.6 ▪ Insurer believes they are first to customer 3.6 4. Information requirements for new business and monitoring arrangements 12 ▪ New Claim Advice Form
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • October 16th, 2018
CONTENTS Paras Page 1. Introduction 4 ▪ Development of the GTA 1.2 ▪ Recovery prospects 1.3 ▪ Bilateral changes 1.4 ▪ Status of the GTA 1.5 ▪ Subscriptions and audits 1.6 2. GTA Administration arrangements 5 ▪ Vehicle delivery 2.1 ▪ GTA website 2.2 ▪ Paragraph deleted 1.1.2013 2.3 ▪ Nominated contact points 2.4 ▪ Responsibility for operation and working of the GTA 2.5 ▪ Dispute resolution facility 2.7 ▪ Future changes to the GTA 2.8 ▪ Annual review of settlement rates 2.8 ▪ Challenges to Chairman decisions 2.9 ▪ Applicable legislation and advice 2.10 ▪ Audits 2.11 ▪ Applications to subscribe to the GTA 2.12 3. Acceptance of customers under the GTA 11 ▪ First to a customer definition 3.1 ▪ Insurer first to the customer 3.4 ▪ Intervention settlement rates or customer unwilling to accept insurer offer 3.6 ▪ Insurer believes they are first to customer 3.6 4. Information requirements for new business and monitoring arrangements 12 ▪ New Cl
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • October 16th, 2018
CONTENTS Paras Page 1. Introduction 4 ▪ Development of the GTA 1.2 ▪ Recovery prospects 1.3 ▪ Bilateral changes 1.4 ▪ Status of the GTA 1.5 ▪ Subscriptions and audits 1.6 2. GTA Administration arrangements 5 ▪ Vehicle delivery 2.1 ▪ GTA website 2.2 ▪ Paragraph deleted 1.1.2013 2.3 ▪ Nominated contact points 2.4 ▪ Responsibility for operation and working of the GTA 2.5 ▪ Dispute resolution facility 2.7 ▪ Future changes to the GTA 2.8 ▪ Annual review of settlement rates 2.8 ▪ Challenges to Chairman decisions 2.9 ▪ Applicable legislation and advice 2.10 ▪ Audits 2.11 ▪ Applications to subscribe to the GTA 2.12 3. Acceptance of customers under the GTA 11 ▪ First to a customer definition 3.1 ▪ Insurer first to the customer 3.4 ▪ Intervention settlement rates or customer unwilling to accept insurer offer 3.6 ▪ Insurer believes they are first to customer 3.6 4. Information requirements for new business and monitoring arrangements 12 ▪ New Cl
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • October 16th, 2018
CONTENTS Paras Page 1. Introduction 4 ▪ Development of the GTA 1.2 ▪ Recovery prospects 1.3 ▪ Bilateral changes 1.4 ▪ Status of the GTA 1.5 ▪ Subscriptions and audits 1.6 2. GTA Administration arrangements 5 ▪ Vehicle delivery 2.1 ▪ GTA website 2.2 ▪ Paragraph deleted 1.1.2013 2.3 ▪ Nominated contact points 2.4 ▪ Responsibility for operation and working of the GTA 2.5 ▪ Dispute resolution facility 2.7 ▪ Future changes to the GTA 2.8 ▪ Annual review of settlement rates 2.8 ▪ Challenges to Chairman decisions 2.9 ▪ Applicable legislation and advice 2.10 ▪ Audits 2.11 ▪ Applications to subscribe to the GTA 2.12 3. Acceptance of customers under the GTA 11 ▪ First to a customer definition 3.1 ▪ Insurer first to the customer 3.4 ▪ Intervention settlement rates or customer unwilling to accept insurer offer 3.6 ▪ Insurer believes they are first to customer 3.6 4. Information requirements for new business and monitoring arrangements 12 ▪ New Cl
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • October 16th, 2018
CONTENTS Paras Page 1. Introduction 4 ▪ Development of the GTA 1.2 ▪ Recovery prospects 1.3 ▪ Bilateral changes 1.4 ▪ Status of the GTA 1.5 ▪ Subscriptions and audits 1.6 2. GTA Administration arrangements 5 ▪ Vehicle delivery 2.1 ▪ GTA website 2.2 ▪ Paragraph deleted 1.1.2013 2.3 ▪ Nominated contact points 2.4 ▪ Responsibility for operation and working of the GTA 2.5 ▪ Dispute resolution facility 2.7 ▪ Future changes to the GTA 2.8 ▪ Annual review of settlement rates 2.8 ▪ Challenges to Chairman decisions 2.9 ▪ Applicable legislation and advice 2.10 ▪ Audits 2.11 ▪ Applications to subscribe to the GTA 2.12 3. Acceptance of customers under the GTA 11 ▪ First to a customer definition 3.1 ▪ Insurer first to the customer 3.4 ▪ Intervention settlement rates or customer unwilling to accept insurer offer 3.6 ▪ Insurer believes they are first to customer 3.6 4. Information requirements for new business and monitoring arrangements 12 ▪ New Cl
ABI GENERAL TERMS OF AGREEMENT (GTA) BETWEEN SUBSCRIBING INSURERSGeneral Terms of Agreement • October 16th, 2018
CONTENTS Paras Page 1. Introduction 4 ▪ Development of the GTA 1.2 ▪ Recovery prospects 1.3 ▪ Bilateral changes 1.4 ▪ Status of the GTA 1.5 ▪ Subscriptions and audits 1.6 2. GTA Administration arrangements 5 ▪ Vehicle delivery 2.1 ▪ GTA website 2.2 ▪ Paragraph deleted 1.1.2013 2.3 ▪ Nominated contact points 2.4 ▪ Responsibility for operation and working of the GTA 2.5 ▪ Dispute resolution facility 2.7 ▪ Future changes to the GTA 2.8 ▪ Annual review of settlement rates 2.8 ▪ Challenges to Chairman decisions 2.9 ▪ Applicable legislation and advice 2.10 ▪ Audits 2.11 ▪ Applications to subscribe to the GTA 2.12 3. Acceptance of customers under the GTA 11 ▪ First to a customer definition 3.1 ▪ Insurer first to the customer 3.4 ▪ Intervention settlement rates or customer unwilling to accept insurer offer 3.6 ▪ Insurer believes they are first to customer 3.6 4. Information requirements for new business and monitoring arrangements 12 ▪ New Cl
