Common Contracts
1 similar Service Level Agreement (Sla) contracts
Parties to the Agreement:Service Level Agreement (Sla) • January 8th, 2015
This Agreement supports the overall Client Charter which sets out the key principles for the overall relationship. This document sets out the engagement model and detailed accountabilities, performance measures and charging information. Client Account Plans (where required) will be created which outline strategies/goals, key shared targets and timetable of monthly performance reporting.
