Lot 1 Standard Service Offer Data Access Services Service Level AgreementOctober 13th, 2016
FiledOctober 13th, 2016This Service Level Agreement (SLA) defines the Criteria that will be met when providing the Pinacl MPLS with Cloud Connectivity Services, the mechanisms by which Service Level Failures and Critical Service Level Failures will be managed and the method by which our performance in delivering the Services will be monitored.