The City of Pharr and TeamPharr.Net Broadband are proud to serve you!Professional Services • October 3rd, 2022
Contract Type FiledOctober 3rd, 2022This Professional Service Level Agreement (“SLA”) is incorporated into and made part of the TeamPharr.Net Commercial Services Agreement (“CSA”) between TeamPharr.Net Broadband (“TeamPharr.Net”) and you (“Customer”). All terms defined in the signed Service Order and CSA shall have the same meaning when referred to in this SLA. This SLA measures the percentage of time a port is available for Customer’s broadband services and establishes a credit mechanism.