Common Contracts
1 similar Payroll Service Level Agreement contracts
UK SBS HR & PAYROLL SERVICE LEVEL AGREEMENT (SLA)Payroll Service Level Agreement • September 22nd, 2017
The time taken between an instruction or query (Service Request or SR) being submitted by our customers on iSupport and the HRSD teams completing the transaction is known as the Service Level Agreement (SLA). The length of time each transaction takes is dependent upon the agreed level of urgency (Severity Level – SL) for that action.
