Common Contracts
1 similar Support Services Agreement contracts
HPE CUSTOMER TERMS – SUPPORTSupport Services Agreement • June 12th, 2019
damages or reimbursement of expenses are excluded in the case of warranty claims, un- less stated otherwise in clause 19. However HPE has to pay all expenses which are neces- sary for the supplementary performance as far as the expenses are not based on the fact that the products were shipped to another place than the place of delivery afterwards, unless the shipping is in accordance with the normal use of the products. Any warranty claim will expire if any possible defect is based on the fact that the Customer or any third party, changes products without prior approval of HPE, has used or repaired them im- properly, or products were installed, operated or maintained not in accordance with HPE guidelines. The Customer has to report defects immediately to HPE upon written notice. If the complain of defects is carried out wrongly HPE is entitled to ask the Customer for compensation of the occurred expenses of HPE. For warranty claims exists a limitation period of one year starting with t
