Common Contracts
1 similar Service Level Agreement (Sla) contracts
Service Level Agreements (SLA)Service Level Agreement (Sla) • November 11th, 2014
Only the following conditions will be allowed to stop the trouble ticket Outage Duration for CALNET 3 Contractor trouble tickets. The Contractor shall document the trouble ticket Outage Duration using the Stop Clock Condition (SCC) listed in Table 0 and include start and stop time stamps in the Contractor’s Trouble Ticket Reporting Tool (IFB-A Business Requirements Section A.9.4) for each application of an SCC.
