Organization-Wide Leadership Accountability AgreementJune 10th, 2013
FiledJune 10th, 2013Effective Date: I. HCAHPS Goals (Provider of Choice) # 12 Mos High 12 Mos Low Year 1 (Date) Year 2 (Date) Year 3 (Date) 1. Communication with nurses 2. Communication with doctors 3. Responsiveness of hospital staff 4. Pain Management 5. Communications about Medications 6. Cleanliness of hospital environment 7. Quietness of hospital environment 8. Discharge Information 9. Overall 10. Willingness to Recommend II. Patient Satisfaction Mean Score Goals (Provider of Choice) # Overall Scores 12 Mos High 12 Mos Low Year 1 (Date) Year 2 (Date) Year 3 (Date) 1. Inpatient 2. Outpatient 3. Ambulatory Services 4. ER 5. Clinics 6. Long Term Care III. Internal Support Services Scorecard Goals (Provider & Employer of Choice) # Hospital Overall 6 Mos (baseline - if applicable)(Date) 12 Mos (Date 1. Timeline