Common Contracts
1 similar null contracts
not applicable to services offered under the Lumen Wholesale and Enhanced Services Agreements)May 11th, 2021
This Service Level Agreement (“SLA”) is effective as of the first day of the second month after initial installation of Services. “Service” includes the applicable components of Lumen Financial Connect Service. This SLA applies to Service ordered by Lumen’s customer pursuant to an agreement (“Agreement”) with CenturyLink Communications, LLC f/k/a Qwest Communications Company, LLC d/b/a Lumen (“Lumen”). On April 1, 2014, Qwest Communications Company, LLC completed a name change to CenturyLink Communications, LLC. References in supporting agreements or other documents, to Qwest Communications Company, LLC or its predecessors are replaced with “CenturyLink Communications, LLC” or “Lumen.” For Customer’s claims related to Service deficiencies, interruptions or failures, Customer’s exclusive remedies are limited to those remedies set forth in this SLA.
