Common Contracts

China Service Support Policy and Service Level Agreement

November 17th, 2024

• Filed
  November 17th, 2024

This Support Policy and Service Level Agreement (“Support Policy”) is incorporated into and made a part of the Base Agreement between DCC and Customer for the China Service. Capitalized terms not defined in this Support Policy have the meaning given to them in the Base Agreement. This Support Policy describes the support and service level offering in connection with Customer-reported bugs, defects or errors in the China Service (“Errors”). DCC will provide technical support for the China Service (“Support”) in accordance with this Support Policy, the Base Agreement, each Order Form, and the Documentation. Customer will receive DCC’s general Support offering. However, DCC may provide more limited support for free trial and evaluation use of the China Service in its discretion, and Previews are governed by Section