Common Contracts
1 similar Model Tripartite Agreement contracts
Amendment in Model Tripartite Agreement (with SLA) DocumentModel Tripartite Agreement • December 28th, 2010
PageNo. Location Existing text Modified 10 1st & 2nd Para The SLAs broadly would cover the following services:1. MPLS Services2. MPLS Pipe terminating at Data center3. Data Center to DR dedicated pipeline4. Internet Services at Data Center & DR Center5. GPRS Services at all AMR meters installed at Distribution Transformer Sub- stations/Feeders/Town boundary/HT Sub- stations/HT,LT Consumers etc and Data Center, DR Center. The overall SLA for the Services (individually and combined) should be as follows:a) For first three: 99% uptime or as per PO placed on ITIA,b) For point 4 (individually and combined) : 99.5% uptime or as per PO placed on ITIAc) For point 5 (individually and combined) : 98% uptime or as per PO placed on ITIA. Deleted 10 Column ‘Service’ of SLA table Network Operation & Management MPLS VPN, Internet, GPRS connectivity, etc (Wide Area Network services) Operation &Management 11 Column‘Parameter’ of SLA table Regional Offices ……… Utility Head Office, RegionalOffices, Sub-d
