Common Contracts
1 similar Warranty and Support Agreement contracts
Including Terms and Conditions / End User License AgreementWarranty and Support Agreement • March 12th, 2020
Versadial will repair any defective hardware for a period of one year from the time of purchase. If remote access is available, we will perform a remote diagnostic analysis of your recording system to determine whether you are experiencing a configuration problem or if hardware repair is necessary. If Versadial finds that a recording card requires repair/exchange, you will receive an RMA autho- rization to ship it back to Versadial for in-house repair/exchange. It can take 4-6 weeks to complete a repair/exchange. If you wish to receive a card before the repair/exchange is processed, you may purchase a replacement card. Once you receive the original repaired/exchanged card no refund or credit will be provided. You may use the second card as a backup or resell.
