Common Contracts
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On Incorporating Security Parameters in Service Level AgreementsMay 22nd, 2019
With development of cloud computing new ways for easy, on-demand, Internet-based access to computing resources have emerged. In such context a Service Level Agreement (SLA) enables contractual agreements between service providers and users. Given an SLA, service users are able to establish trust in that the service outcome corresponds to what they have demanded during the service negotiation process. However, an SLA provides a limited support outside of basic Quality of Service (QoS) parameters, especially when it comes to security. We find security as an important factor to be included in adjusting an SLA according to user defined objectives. Incorporating it in an SLA is challenging due to difficulty to provide complete and quantifiable metrics, thus we propose to focus on a systematic way of addressing security using the security process.
