Common Contracts
1 similar Saas Service Level Agreement contracts
SaaS Service Level Agreement (SLA)Saas Service Level Agreement • October 31st, 2014
The purpose of this document is to define the Service Level Agreement (SLA) for the maintenance and support of the Hosting Service (“Service”). Service Level Agreements are used as a tool to measure and guide Licensor and Licensee in achieving the goals for effective service delivery of all licensed applications (“Software”) to the Licensee. Licensor is providing Licensee with the capability to run the Software in a hosted environment. Licensor may choose to work with other Internet or Application Server service providers in providing its Service to Licensee.
