Master Services AgreementMaster Services Agreement • May 24th, 2019
Contract Type FiledMay 24th, 2019Amendment/CCR # Date Description of Changes First Amendment/ CCR 000292 April 13, 2018 • Includes a revision of the Service Component Provider definition. Second Amendment/CCR XXX May 1, 2019 • Add definition for At-Risk Amount, Service Level Credit, and Service Level Credit Allocation Percentage.• Modify Expected Service Level, Expected Service Level Default, Minimum Service Level, Minimum Service Level Default, and Service Delivery Failure definitions