DATED 24 DECEMBER 2020Outsourcing Agreement • April 5th, 2024 • Aspen Insurance Holdings LTD • Fire, marine & casualty insurance • England and Wales
Contract Type FiledApril 5th, 2024 Company Industry JurisdictionPART A DEFINITIONS AND INTERPRETATION 6 1. DEFINITIONS 6 2. INTERPRETATION 7 PART B TERM AND SERVICE PROVISION 8 3. TERM 8 4. SERVICES 10 5. DELAY 14 6. ACCEPTANCE 15 7. NOT USED 16 8. GOVERNANCE, REPORTING AND PERFORMANCE 16 9. CHANGE CONTROL 18 PART C PERFORMANCE AND QUALITY 18 10. HOLDBACK, SERVICE LEVELS AND LIQUIDATED DAMAGES 18 11. SERVICE IMPROVEMENT AND ADVANCES IN TECHNOLOGY 19 12. REFERENCE 20 PART D OPERATION OF THE SERVICES 20 13. ASSETS 20 14. CO-OPERATION AND THIRD PARTY CONTRACTS 21 15. PERSONNEL 22 16. SERVICE LOCATIONS 24 17. SUBCONTRACTORS 25 18. DATA AND SECURITY REQUIREMENTS 26 19. BUSINESS CONTINUITY AND DISASTER RECOVERY 27 20. REGULATORY MATTERS AND AUDIT RIGHTS 28 21. CUSTOMER DEPENDENCIES 32 PART E PAYMENT 32 22. CHARGES 33 23. TAX 34 24. VALUE FOR MONEY/BENCHMARKING 34
DATED 24 DECEMBER 2020Outsourcing Agreement • April 1st, 2024 • Aspen Insurance Holdings LTD • Fire, marine & casualty insurance • England and Wales
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DATED 2023Outsourcing Agreement • April 1st, 2024 • Aspen Insurance Holdings LTD • Fire, marine & casualty insurance • England and Wales
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