Common Contracts
1 similar Service Level Agreement (Sla) contracts
SERVICE LEVEL AGREEMENT (SLA)Service Level Agreement (Sla) • January 25th, 2017
i-Tech Network Solutions Sdn Bhd (“i-Tech”)is committed to providing the highest quality data centre services to its customers. The following guarantees are part of such commitment and demonstrate i-Tech’s willingness to stand behind our internal processes, our network and the quality of our service, as described below. The following guarantees are available to eligible Data Centre customers (“Customers”) defined as customers receiving co-location services within the physical confines of SAFEHOUSE data centre. The following guarantees are only applicable to those services originating within the data centre and do not apply to any additional or external services that customers may receive.
