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Visualisasi Data Perhitungan SLA Pengiriman Unit Periode Januari-Desember 2021July 18th, 2022
Abstract— Service Level Agreement (SLA) is a benchmark for the achievement of an activity carried out. one of the quality of service is the completion of work in accordance with the SLA. To be able to meet the needs of customer units in an area, the company cooperates with expedition vendors to be able to send units to destinations with a distance of more than 100 km. Unit deliveries are also carried out internally by the company but with a distance of less than or only up to 100 km. Monitoring needs to be done so that unit deliveries to customers arrive quickly, safely, and on time. Currently the process is done manually, namely the calculation of vendor and internal SLAs that still use Ms. Excel. The methods used in this research are Visual Data Mining (VDM) and Extract, Transfer, Load (ETL). The results of the research are in the form of a data visualization dashboard that can be used as monitoring the achievement of SLA unit delivery.
