Common Contracts
1 similar Service Level Agreement (Sla) contracts
Appendix 10 to Eleventh Amendment ofService Level Agreement (Sla) • June 2nd, 2016
Change Log CCR Amendment Approval Date Description 59 N/A 6/20/2013 • Update Collection Process sections for Solution Implementation SLAs; updates algorithms to explain 28 day grace period for resolution time, service request fulfillment solution proposal delivery, solution implementation,invoice dispute resolution... 68 N/A 7/10/2013 • Update to Root Cause Analysis Delivery SLA and theIncident Communication SLA 2. 109 N/A 4/9/2014 • Update to combine Resolution Time Sev 1 and Sev 2 SLAs,effective 02/01/2014. 114 N/A 6/2/2014 • Update Section A.9, Metric Inclusions table modified to reflect that assets with limited incident support will be measured as Bronze Tier Consolidated; all other incidentswill remain measured as Silver Tier Consolidated. 120 N/A 6/24/2014 • Modify language of referenced SLAs to update assetslocation for SLA timeframes. 146 N/A 3/18/2015 • Updated to reflect the revised MSL and ESL per 2014Continuous Improvement. 167 N/A 9/10/2015 • Added the number 6 to succes
