Common Contracts
1 similar Services Service Level Agreement contracts
Domestic Private Line Services Service Level AgreementServices Service Level Agreement • August 7th, 2019
This Service Level Agreement (SLA) sets forth certain Service Level Guarantees for Private Line Service provided to Customer by Intelletrace, that is ordered by Customer pursuant to the terms and conditions contained in the Master Services Agreement and that originates and terminates within the United States will be guaranteed to be Available during each calendar month for at least the percentages set forth below. If the Availability for a Private Line Service falls below the applicable percentages, Customer shall be eligible to receive the following credits.
