Common Contracts

CONTRACT FOR INTERACTIVE VOICE RESPONSE (IVR) AND WEB-BASED UTILITY CUSTOMER ACCOUNT SERVICES

Contract for Interactive Voice Response (Ivr) and Web-Based Utility Customer Account Services • May 5th, 2020 • North Carolina

• Contract Type
  Contract for Interactive Voice Response (Ivr) and Web-Based Utility Customer Account Services
• Filed
  May 5th, 2020
• Jurisdiction
  North Carolina

CONTRACT FOR INTERACTIVE VOICE RESPONSE (IVR) AND WEB-BASED UTILITY CUSTOMER ACCOUNT SERVICES

Contract for Interactive Voice Response (Ivr) and Web-Based Utility Customer Account Services • May 22nd, 2013 • North Carolina

• Contract Type
  Contract for Interactive Voice Response (Ivr) and Web-Based Utility Customer Account Services
• Filed
  May 22nd, 2013
• Jurisdiction
  North Carolina

CONTRACT FOR INTERACTIVE VOICE RESPONSE (IVR) AND WEB-BASED UTILITY CUSTOMER ACCOUNT SERVICES

Contract for Interactive Voice Response (Ivr) and Web-Based Utility Customer Account Services • April 26th, 2013 • North Carolina

• Contract Type
  Contract for Interactive Voice Response (Ivr) and Web-Based Utility Customer Account Services
• Filed
  April 26th, 2013
• Jurisdiction
  North Carolina

Sec. 1. Background and Purpose. The City of Durham desires to offer an interactive voice response (IVR) system which would provide outgoing automated calls as well as acceptance of debit/credit card and e-check payments from utility customers and citizens over the phone. The City also intends to implement web-based electronic enhancements to the utility billing system, including but not limited to paperless billing, expanded web payment options, text and e-mail messaging to customers, and payment by mobile device.