FRAMEWORK AGREEMENT SCHEDULE 2: SERVICES AND KEY PERFORMANCE INDICATORSFramework Agreement • August 11th, 2014
Contract Type FiledAugust 11th, 2014Description of the Lots Lot 1 - Domestic and International Business Travel Booking and Management Services with a majority of Online transactions The Supplier of Lot 1 shall provide Business Travel Booking and Management Services, the distinguishing factor of which is that the majority of bookings are made in an online environment. There will also be a minority of bookings made in an offline environment and a low volume of bookings that have complex or multiple requirements as part of one booking. This Lot 1 will be accessible by Contracting Body(s) who have a current level of rail, air and accommodation bookings made in the online environment of 95% or more. OR This Lot 1 will be accessible by Contracting Body(s) who have committed to increasing their level of rail, air and accommodation bookings made in an online environment to 95% or more within the first 12 months of Go Live. Below is an indicative list of Central Government Departments who will be mandated to procure their Busines