Common Contracts
1 similar null contracts
OLA Research – for starters…November 22nd, 2006
OLA (operating level agreement) defines the interdependent relationships among the internal support groups working to support a Service Level Agreement. The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services. The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships.
