2 Services 5 3 Authorization and Customer Restrictions 8 4 Data Backup 12 5 Security 12 6 Customer Inquiries 13 7 Service Level Agreement 14 8 Fees, Payment Terms 17 9 Term and Termination 19 10 Representations and Warranties 21 11 Indemnification 22...May 16th, 2022
FiledMay 16th, 2022PTV plans periodic proactive maintenance (“Planned Maintenance”) on the servers. In average, the interruption for a given PTV Cloud Service is likely to amount to one (1) hour per week per cartographic cluster. PTV Cloud Service interruptions superior to one (1) hour are usually notified seventy-two (72) hours in advance, barring emergencies which are handled immediately. The following definitions shall apply: