Common Contracts
1 similar null contracts
Service Level AgreementApril 27th, 2015
Purpose and Ownership of Document …………………………………………………….. Introduction ………….……………………………………..………………………………… Mission, Values, Goals ……………………….…………………………………………….. Support Information ………………………………………………………………………… Support Levels ………………………………………………………………………………. Desktop Support …………………………….………………….…………………...………. Server and Security Administration……………….……………………………………..… Backup and Recovery ………………………………………………………………………. Application and Web Development and Support ……………………………………..…. Management ………………………………………………………………………………… Project Management ………………………………………………………………………... Tier 1 and Tier 2 – Servers, Applications, and Higher Security and Backup ………... Services Outside of SLA ……………………………..……………………………………... IT Governance …………………….…………………………………………………………. BAS Departments – Responsibilities During Normal Operations ……………………… BAS IT – Responsibilities During Disaster Operations …………………………………. BAS Departments – Responsibilities During Disaster Operations ……………………… 2 3 4 5 6 7 10 12 13 15 17 18 20 21 23
