Common Contracts
1 similar Managed Service Provider Agreement contracts
Managed Service Provider AgreementManaged Service Provider Agreement • March 5th, 2024
• Help Desk Availability/Response Time – MSP will respond to all service requests following the below severity matrix, during Business Hours. Work outside of Business Hours, including but not limited to, holiday emergencies, disaster recovery (outside of any data backup, if included), and after-hour emergencies, would be subject to additional surcharges at the After-Hours Rate. The applicable SLA response times are as follows:
