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Attachment to Data Center Services Service Component Provider Master Services Agreement DIR Contract No. DIR-DCS-SCP-MSA-002 Between The State of Texas, acting by and through the Texas Department of Information Resources and Atos Governmental IT...June 2nd, 2016
INTRODUCTION This Attachment 3-A to Exhibit 3 (Service Levels) sets forth the following: 1. For Critical Service Levels (Attachment 3-B): - the numeric measurements for Minimum Service Levels and Expected Service Levels; - the timing regarding the commencement of obligations for each Critical Service Level - a cross-reference to Attachment 3-B (SLA Definitions-Tools-Methodologies) where the qualitative description of the Performance Category and the associated Critical Service Level can be found 2. For Key Measurements (Attachment 3-B): - the numeric measurements for Minimum Service Levels and Expected Service Levels; - a cross-reference to Attachment 3-B (SLA Definitions-Tools-Methodologies) where the qualitative description of the Performance Category and the associated Key Measurement can be found 3. For One Time Deliverables (Attachment 3-C): - the timing regarding the commencement of obligations for each One Time Deliverable - a cross-reference to Attachment 3-C (Critical Delivera
