Common Contracts
1 similar Service Level Agreement (Sla) contracts
California Dept. of Technology AT&T CALNET 3 Service Level Agreements (SLA) Subcategory 1.3.5 - VoIPService Level Agreement (Sla) • July 11th, 2014
Only the following conditions will be allowed to stop the trouble ticket Outage Duration for CALNET 3 Contractor trouble tickets. The Contractor shall document the trouble ticket Outage Duration using the Stop Clock Condition (SCC) listed in Table 1.3.5.7 and include start and stop time stamps in the Contractor’s Trouble Ticket Reporting Tool (IFB-A Business Requirements Section A.9.4) for each application of an SCC.
