Service Level Agreement – Exhibit CLevel Agreement • March 28th, 2019
Contract Type FiledMarch 28th, 2019Our Service Level Agreement (“SLA”) governs the use of all products and services (collectively referred to as the “Services”) offered and provided to the Customer. This SLA outlines our commitment to customer satisfaction, sets out the expectations that we will uphold when offering the Services to Customers, and is designed to assure the Customer of high quality Service and maximum uptime.
Service Level Agreement – Exhibit CLevel Agreement • November 13th, 2018
Contract Type FiledNovember 13th, 2018Our Service Level Agreement (“SLA”) governs the use of all products and services (collectively referred to as the “Services”) offered and provided to the Customer. This SLA outlines our commitment to customer satisfaction, sets out the expectations that we will uphold when offering the Services to Customers, and is designed to assure the Customer of high quality Service and maximum uptime.