Common Contracts

Master Services Agreement

October 3rd, 2019

• Filed
  October 3rd, 2019

Change Log CCR Amendment Date Description CCR‐18, CCR‐19 Second Amendment June 25, 2012  Changed service provider name to Xerox State & Local Solutions, Inc. Updated start date for CMDB Accuracy SLAs to 11/01/2012 Updated start date for Solution Proposal Delivery– Server to 09/01/2012 CCR‐37 Fourth Amendment October 31, 2012  Updated prioritization language for Solution Proposal Delivery SLAs and changed calendar days to Business Days for all service components Updated “DIR Customer” to “DCS Customer” Updated “Batch schedules” to “Batch jobs” Fifth Amendment November 1, 2012  Added low volume alternative calculations Note: Per the terms of the Fifth Amendment, modifications to Attachment 3‐B do not require a formalamendment and may be made through the administrative change process. CCR‐59 May 15, 2013  Changed “CMDB – Accuracy” to “CMDB – Reconciliation” Updated Collection Process sections for Solution Implementation SLAs for all service components Updated Algorithm secti