Common Contracts
1 similar null contracts
EXHIBIT D – Service Level AgreementsJanuary 20th, 2012
Category/Service Service Level Agreement Metrics Mean Time To Repair Availability Packet Delivery or Loss Jitter Latency Internet Services Internet Dedicated(North American IP Network Only) 4 hrs to 8 hrs depending on access 99.90% ≥ 99.50% ≤ 1 ms ≤ 45 ms SOHO Services Internet Cable 24 hrs (Excludes Weekends and Holidays) 99.00% 99.00% ≤ 4 ms ≤ 75 ms Internet DSL – Office & Solo Internet Satellite Enterprise & Office N/A 99.90% ≤ 1 % N/A N/A Managed PBX and VoIP Services Hosted IP Centrex ≤ 4 hrs 99.90% EF- ≥ 99.995%, AF4x - ≥ 99.99%depending on access ≤ 1 ms ≤ 36 ms IP Flexible T1, IP Integrated Access, IP Trunking
