APPROVED BOARD OF ACQUISITION & CONTRACT - 12/22/2011 - JOMARY VIEIRA, SECRETARYMay 20th, 2022
FiledMay 20th, 2022RE: AUTHORIZATION TO ENTER INTO AN AGREEMENT (IT-1216) WITH CORE BTS, INC., FOR SERVICES TO PROVIDE DESIGN, DEVELOPMENT, IMPLEMENTATION, TESTING, MAINTENANCE AND SUPPORT OF SOFTWARE AND EQUIPMENT FOR AN INTERNET PROTOCOL UNIFIED CONTACT CENTER (IPCC) AND SELF-SERVICE INTEGRATED VOICE RESPONSE (IVR) SOLUTION FOR THE DEPARTMENT OF SOCIAL SERVICES CASE MANAGEMENT INFORMATION CENTER (CMIC), FOR A TWO-YEAR PERIOD COMMENCING DECEMBER 1, 2011 AND TERMINATING NOVEMBER 30, 2013, FOR A TOTAL NOT TO EXCEED AMOUNT OF $715,000