Common Contracts
1 similar Service Level Agreement (Sla) contracts
Service Level Agreement (SLA) For [Customer Name]Service Level Agreement (Sla) • May 31st, 2021
This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between SEM Applications, Inc. and Customer Name for the provisioning of software support services required to support and sustain EMS Enhanced Edition, a web-based application. This agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders. This Agreement outlines the parameters of all covered support services as they are mutually understood by the primary stakeholders. This Agreement does not supersede current processes and procedures unless explicitly stated herein.
